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Avis sur Travelodge by Wyndham Montgomery East

2 out of 5
Travelodge by Wyndham Montgomery East
5837 Monticello Dr, Montgomery, AL

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 31 avis sur 186." "
Note des voyageurs de 8 (Bien), d’après 52 avis sur 186." "
Note des voyageurs de 6 (Satisfaisant), d’après 41 avis sur 186." "
Note des voyageurs de 4 (Médiocre), d’après 31 avis sur 186." "
Note des voyageurs de 2 (Horrible), d’après 31 avis sur 186." "

6,6/10

Propreté

6,8/10

Personnel et service

6,0/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

5,8/10

Écoresponsabilité

Avis

2/10 Horrible

Nelson

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Owner was rude and unreasonable when I told them the room was clean and a snail on crawling on my bed. I also found weed in the room
Séjour de 1 nuit en janvier 2024

2/10 Horrible

DaQuan

Les points faibles : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Gyles

Voyage en famille, Voyage d’affaires
Just average. Very small bathroom.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Juanita

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements
Overall okay- needs some maintenance (both outside and in) but was clean and friendly- location not a safe one but I do believe that is Montgomery AL in general.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Alice

Les points forts : Personnel et service
Séjour de 1 nuit en septembre 2023

8/10 Bien

Sonya

Séjour de 1 nuit en juin 2023

4/10 Médiocre

Debra

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dirty
Séjour de 1 nuit en mars 2023
Réponse de Hemant Patel le 10 mai 2023
We appreciate your feedback and apologize that the stay was not to your standards. We will take your feedback and make changes appropriately.

8/10 Bien

Janice

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Hemant Patel le 10 mai 2023
We appreciate your feedback and are glad to hear you enjoyed your stay. We will continue to changes to continue improving our facility.

8/10 Bien

Carrie

Voyage en famille
Les points forts : Personnel et service
Great staff- rooms decent- beds comfy, priced high for what you get-
Séjour de 1 nuit en mars 2023
Réponse de Hemant Patel le 16 mars 2023
Thank you for your kind comments! We hope to see you again.

4/10 Médiocre

Tracy

Voyage d’affaires
Les points faibles : Personnel et service
Séjour de 2 nuits en mars 2023
Réponse de Hemant Patel le 16 mars 2023
Thank you for leaving a review. We apologize that your stay was not up to your standards. We will take your rating and work on improving our guest experience.

2/10 Horrible

Angela

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
On this property, they have a really bad infestation of roaches. The room in general was not clean. There was so much dirt on the doors and just throughout the room on the floor. I checked out early from this room because a baby roach hair crawled on my back, I asked for my money back and they said no refunds. It was horrible. They were drugs and questionable people outside. I would never stay at a hotel like this ever again in my life. This Wyndham property needs to be shut down.
Séjour de 2 nuits en octobre 2022

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Don't Stay Here
Reception is barricaded behind bullet proof glass. Prostitutes knocking on doors at night. AC was only partially working. Several doors showed signs of break-in. Never again!
Séjour de 2 nuits en juillet 2022
Réponse de Hotel le 30 juil. 2022
We are sad to hear that your stay was not pleasant. Thank you for your feedback. We will work on updating the rooms and services to meet expectations

2/10 Horrible

James

Séjour de 1 nuit en juillet 2022
Réponse de hotel le 14 juil. 2022
We are sad to hear that your stay was not pleasant. Thank you for your feedback. We will work on updating the rooms and services to meet expectations

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice looking
Séjour de 1 nuit en avril 2022
Réponse de Hotel le 14 juil. 2022
Thank you for the feedback! We are glad to hear you enjoyed your stay.

8/10 Bien

Cynthia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Respite for the night.
No frills, but fine for one night.
Séjour de 1 nuit en avril 2022
Réponse de Hotel le 14 juil. 2022
We appreciate your feedback. Thank you.

2/10 Horrible

Robert

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room stunk. When my wife opened the drawer on the night stand to look for a phone directory, there was several pornographic photos. Luckily, it was just me and my wife. My two small grand daughters were not with us. Being disgusted, I immediately took them to the check in and showed the night clerk. She seemed unconcerned and said she would mention it to housekeeping. Also there was no breakfast. We will not be back. Disgusted.
Séjour de 1 nuit en avril 2022
Réponse de Hotel le 14 juil. 2022
We are saddened to hear you had problems with your stay. Rest assured we will make sure to ensure this does not happen again. We appreciate your feedback.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My experience
Great stay! I can’t say anything bad. I called room service and got service quicker than a cow can pick his ass lol. We will definitely come back
Séjour de 2 nuits en mars 2022
Réponse de Hotel le 14 juil. 2022
We are glad you enjoyed your stay! Thank you for the positive comments.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Personnel et service
Just one night
For a one night stay it was ok. It needs some maintenance and some things could have been cleaner
Séjour de 1 nuit en octobre 2021
Réponse de Hotel le 14 juil. 2022
We appreciate your feedback. Thank you.

10/10 Excellent

Helen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice and quiet. liked having coffee available in room.
Séjour de 1 nuit en octobre 2021
Réponse de Hotel le 14 juil. 2022
We are so glad to hear that you enjoyed your stay! Thank you for the positive feedback.

6/10 Satisfaisant

Samantha

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved how easy it was with my reservation to check in. We were able to check early as well. The room was disgusting!! Bathrooms were nasty!! Still had garbage from the last guest in it. The freezer in the fridge was down right sickening. No complimentary breakfast, coffee, nothing. The staff was outside our room at 10:30 waiting on us to get out. We had to tell them we had another half hour before they would leave... If you're looking for something in a hurry like we were this will do but I don't recommend at all.
Séjour de 1 nuit en septembre 2021
Réponse de Hotel le 14 juil. 2022
We are saddened to hear you had problems with your stay. Rest assured we will make sure to ensure this does not happen again. We appreciate your feedback.

10/10 Excellent

Nathan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beds were comfortable and rooms were clean. was very happy with the stay.
Séjour de 1 nuit en septembre 2021
Réponse de Hotel le 14 juil. 2022
Thank you for the feedback! We are glad to hear you enjoyed your stay

2/10 Horrible

Kim

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2021
Réponse de Hotel le 14 juil. 2022
I am sorry to hear that your experience was negative. Please do know that we take your comments extremely seriously and will work to acknowledge any problems such as those experienced. Thank you for the feedback.

4/10 Médiocre

Samantha

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dirty room. Appeared to be feces smeared on the bathroom door frames. Thick black matted hair stuck to the bathroom wall.
Séjour de 1 nuit en juin 2021
Réponse de Hotel le 14 juil. 2022
We are saddened to hear you had problems with your stay. Rest assured we will make sure to ensure this does not happen again. We appreciate your feedback.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Everything was ok but the water didn’t get hot enough it only got warm and the clerk said I waited too long to tell her to change rooms because 2 and a half hours had passed but other than that it was fine
Séjour de 1 nuit en janvier 2021
Réponse de Hemant Patel le 8 févr. 2021
Thank you for your review! We hear your concerns and appreciate your feedback. We hope to avoid any problems at your future stay.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté
Stained sheets and dirty carpet! Room layout is good.
Séjour de 1 nuit en décembre 2020
Réponse de Hemant Patel le 1 janv. 2021
We are saddened to hear you had problems with your stay. Rest assured we will make sure to ensure this does not happen again. We appreciate your feedback.

8/10 Bien

Portia

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I had to check out before 11am Sunday.
Séjour de 1 nuit en août 2020

6/10 Satisfaisant

Janay

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en avril 2020
Réponse de Hemant Patel le 9 mai 2020
We appreciate your feedback. Thank you.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2020
Réponse de Hemant Patel le 22 févr. 2020
Thank you for the feedback! We are glad to hear you enjoyed your stay.

4/10 Médiocre

Sarah

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2019
Réponse de Hemant Patel le 22 févr. 2020
We are sad to hear that your stay was not pleasant. Thank you for your feedback. We will work on updating the rooms and services to meet expectations.

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Good location ,the staff where great information is good i will stay again
Séjour de 2 nuits en novembre 2019
Réponse de Hemant Patel le 22 févr. 2020
We are glad you enjoyed your stay! Thank you for the positive comments.

2/10 Horrible

Henrietta

Voyage en famille
Les points faibles : Personnel et service
Racial profiling
For breakfast the food was stale and old. It was uncomfortable while there because you were watched the whole time you were there to make sure you didn’t take any food to your room. When my teen grandchildren went to eat it was immediately determined that they were there to steal! I’m not sure if it was racial profiling or not, but we will definitely never stay there again.
Séjour de 2 nuits en novembre 2019
Réponse de Hemant Patel le 22 févr. 2020
I am sorry to hear that your experience was negatively impacted by our staff. Please do know that we take your comments extremely seriously and will work to acknowledge any problems such as those experienced. Thank you for the feedback.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was very pleased with this property. Low cost and very clean.
Séjour de 1 nuit en octobre 2019
Réponse de Hemant Patel le 22 févr. 2020
We are so glad to hear that you enjoyed your stay! Thank you for the positive feedback.

4/10 Médiocre

Willam

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room looks good by first appearance. Otherwise, everything are fallen apart as you started using eat. The sink is missing the water stopper, shower doesn’t really work while the tub is slippery and dirty. I don’t come back again even if it’s free! Next morning I also woke up with bites from bed bugs😡
Séjour de 1 nuit en octobre 2019
Réponse de Hemant Patel le 22 févr. 2020
We are sorry to hear that experience did not meet your expectations and have implemented changes since your stay. We take your comments extremely seriously and we apologize for how your stay went. Thank you for the feedback.

10/10 Excellent

Gerald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019

6/10 Satisfaisant

Voyageur vérifié

Overnight stay
The toilet wouldn’t flush. The tub was not the best. Bedding was clean. The room was clean. The check in was fast & friendly. Breakfast was late. We had to leave without it. We were on the road and needed a place that accepted a pet.
Séjour de 1 nuit en septembre 2019

6/10 Satisfaisant

Voyageur vérifié

Meh
It was ok for a 2-day stay. Not likely to return though.
Séjour de 2 nuits en juillet 2019

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great time being able to spend quiet time together without having interruptions
Séjour de 1 nuit en septembre 2019

8/10 Bien

Voyageur vérifié

Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff was very courteous and friendly. The pool was sparkling. The hotel was convenient to the Alabama Shakespeare Festival grounds. However, there are adjacent hotels that are very rundown.
Séjour de 2 nuits en août 2019

6/10 Satisfaisant

Monique

Séjour de 1 nuit en août 2019

8/10 Bien

JUAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I did not like anything about it spider webs in th corners and ceiling a bed bug under the mattress i will never stay thwre again i had to hold the handle down to flush the toiletit was such a bad experience they should close that place or fix it up the curtains half hanging up the bathtub look unclean i paid 100.00 dollars for that
Séjour de 1 nuit en juin 2019

2/10 Horrible

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very nasty and definitely professionally could use a upgrade on all appliances in the rooms....and we were here on a Church event from Huntsville, Al and we experienced BED BUGS under one of the beds in the room which was horrible and the manager picked it up and said " that's no bed bug"...LYE...what other bug is under the mattress other than Bed bug...yeah right....NEVER EVER COME AND ALLOW YOUR STAY IN MONTGOMERY TO BE AT THE BAYOMONT. A definitely waste of money and time.....
Séjour de 1 nuit en juin 2019

8/10 Bien

Kenneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2019

4/10 Médiocre

Voyageur vérifié

Séjour de 1 nuit en juin 2019

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
average visit, cold have had a better breakfast, no major problems
Séjour de 1 nuit en mai 2019
Réponse de Hemant Patel le 19 mai 2019
We are glad to hear your visit went well and appreciate your feedback on the breakfast. We will work on making it better. Thank you!

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room had a terrible odor, stains on the curtains and sheets and my roommate found a dead bug in the bed! In the back of the bathroom door, there was red paint streaked on the door! Very disappointed and shocked this was a Wyndham hotel!!
Séjour de 1 nuit en mai 2019
Réponse de Hemant Patel le 19 mai 2019
Thank you for your feedback! We will look into correcting all of the problems you experienced for a better experience in the future.

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
People don't come to Baymont, expecting 5 star amenities. What I want is a good bed, a good shower, and a good breakfast. The bed here was not better than halfway decent. The shower was pretty good. But what lowered my impression of this location was the "breakfast." Options were limited, and they seemed to skimp on putting enough out. Like they didn't really want you to eat it. There was a waffle iron, but no mix. My bagel, and my wife's muffin were stale. Plus, the temperature in the dining area was too warm.
Séjour de 2 nuits en mai 2019
Réponse de Hemant Patel le 19 mai 2019
Thank you for taking the time to share your concerns. We will take everything said into consideration to make improvements for future guests.

2/10 Horrible

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Smelled like cat pee, shower took forever to get warm never was it hot!! I would never stay again
Séjour de 1 nuit en avril 2019
Réponse de Hemant Patel le 19 mai 2019
Thank you for your feedback. We appreciate you expressing your concerns and will work to improve the property.

8/10 Bien

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2019
Réponse de Hemant Patel le 19 mai 2019
Thank you for your feedback. We appreciate it!

6/10 Satisfaisant

Chastity

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2019
Réponse de Hemant Patel le 19 mai 2019
Thank you for the feedback!