Avis sur Extended Stay America Select Suites - Montgomery
Extended Stay America Select Suites - Montgomery
5031 Woods Crossing Dr, Montgomery, AL
Avis
5,8
6,0/10
Propreté
6,2/10
Personnel et service
4,2/10
Équipements
6,0/10
Infrastructures et conditions de l’hébergement
5,2/10
Écoresponsabilité
Avis
Voyage en famille
11 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 11 févr. 2024
Dear Brieanne, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We are grateful for your patience and hope you give us another chance to provide you with the exceptional stay you deserve. Thank you.Sincerely,Hotel Management
2/10 Horrible
MINSUCK
Voyage en groupe
16 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MINSUCK
Séjour de 1 nuit en octobre 2023
2/10 Horrible
Darius
7 oct. 2023
Les points faibles : Personnel et service
Darius
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 8 oct. 2023
Dear Darius, We're sorry to hear about your check-in experience. Your feedback is important, and we apologize for any inconvenience you faced. Please be assured that we take your comments seriously and will use them to improve our services. We hope you'll consider giving us another chance to provide a more positive and seamless experience in the future. Your satisfaction is important to us, and we value your business.Sincerely,Hotel Management
10/10 Excellent
Keven
30 août 2023
Keven
Séjour de 1 nuit en août 2023
2/10 Horrible
Michael
Voyage en couple
20 avr. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en avril 2023
Réponse de Hotel Management le 21 avr. 2023
Dear Michael, Please accept our apologies for the issues you had with the room being small and dirty and your bathroom not being convenient. It can be very frustrating when your expectation is met with the cost of spending an uncomfortable and unpleasant stay. So we're sorry that this issue compromised your visit. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
2/10 Horrible
Michael
6 avr. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 7 avr. 2023
Dear Michael, We appreciate you choosing us and providing your feedback. It isn't very reassuring to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for letting you down. Thank you for sharing your comments, as it will help us improve. We are looking into the matter to see what went wrong. We hope you consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests. Sincerely,Hotel Management
2/10 Horrible
Patrick
Voyage d’affaires, Voyage en couple
2 avr. 2023
Patrick
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 3 avr. 2023
Dear Patrick, Thank you for taking the time to write a review regarding your recent stay with us. Please accept our apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry that this issue compromised your stay, and we regret you had to leave sooner than anticipated. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
2/10 Horrible
James
Voyage en famille
2 avr. 2023
Les points faibles : Propreté, personnel et service, équipements
James
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 3 avr. 2023
Dear James, Please accept our apologies for the issues you experienced during your recent stay with us. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management
2/10 Horrible
ramesh
19 mars 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ramesh
Réponse de Hotel Management le 21 mars 2023
Dear ramesh, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our housekeeping team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Thank you again for your candid feedback.Sincerely Hotel Management
2/10 Horrible
Jose
12 mars 2023
Jose
Séjour de 1 nuit en mars 2023
10/10 Excellent
Cherie
5 mars 2023
Cherie
Séjour de 1 nuit en mars 2023
6/10 Satisfaisant
Jimmy
13 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not pleased with the room size.
Jimmy
Séjour de 1 nuit en février 2023
Réponse de Hotel Management le 14 févr. 2023
Dear Jimmy, Thank you for your recent visit and review. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced and appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
2/10 Horrible
Shane
11 janv. 2023
Shane
Séjour de 1 nuit en janvier 2023
2/10 Horrible
Anthony
Voyage en famille
30 nov. 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don’t book at Extended Stay Montgomery
Anthony
Séjour de 2 nuits en novembre 2022
4/10 Médiocre
Takishaun
14 oct. 2022
Takishaun
Séjour de 2 nuits en octobre 2022
10/10 Excellent
Nicole
Voyage en famille
25 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nicole
Séjour de 4 nuits en juillet 2022
4/10 Médiocre
Melanie
Voyage en groupe
24 juil. 2022
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Melanie
Séjour de 1 nuit en juillet 2022
2/10 Horrible
Raushanah
Voyage d’affaires
23 juil. 2022
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Raushanah
Séjour de 25 nuits en juin 2022
10/10 Excellent
Dazsauna
6 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dazsauna
Séjour de 1 nuit en juillet 2022
Réponse de Astrid -Guest Engagement Team - WoodSpring Suites le 7 juil. 2022
Thank you so much for your wonderful rating, Dazsauna! We hope that you come back to see us again soon!
2/10 Horrible
Erin
Voyage en famille avec de jeunes enfants
30 juin 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erin
Séjour de 1 nuit en juin 2022
Réponse de Astrid -Guest Engagement Team - WoodSpring Suites le 7 juil. 2022
Thank you for allowing us to host you, Erin. We hate to see that there were issues with your check-in and sincerely apologize for the issues that this caused. For any billing inquiries or concerns, we encourage you to speak to the property directly for proper resolve.
2/10 Horrible
Nicholas
12 juin 2022
Nicholas
Séjour de 10 nuits en juin 2022
2/10 Horrible
Shalice
Voyage d’affaires, Voyage en couple
6 mai 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shalice
Séjour de 1 nuit en avril 2022
Réponse de Brian -Guest Engagement Team - WoodSpring Suites le 16 mai 2022
Thank you for taking the the time to review your stay with us, Shalice. We sincerely apologize that this was your experience as we always work hard to create a wonderful stay. We will make sure that we address these concerns with management for proper action and resolve.
2/10 Horrible
Jessica
Voyage en groupe
2 mai 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible
Jessica
Séjour de 1 nuit en avril 2022
Réponse de Brian -Guest Engagement Team - WoodSpring Suites le 16 mai 2022
We appreciate your honest feedback and highlighting these concerning issues, Jessica. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.
2/10 Horrible
Deaundre
1 mai 2022
Deaundre
Séjour de 1 nuit en avril 2022
Réponse de Astrid -Guest Engagement Team - WoodSpring Suites le 16 mai 2022
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Deaundre. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
27 mars 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not the best
Voyageur vérifié
Séjour de 1 nuit en mars 2022
Réponse de Brian -Guest Engagement Team - WoodSpring Suites le 16 mai 2022
Thank you for the review of your stay. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
2/10 Horrible
Robert
Voyage en famille
13 mars 2022
Les points faibles : Personnel et service et confort de la chambre
Robert
Séjour de 1 nuit en mars 2022
10/10 Excellent
Voyageur vérifié
13 mars 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 8 nuits en mars 2022
10/10 Excellent
Nula
22 févr. 2022
Nula
Séjour de 7 nuits en janvier 2022
2/10 Horrible
Shakira
1 janv. 2022
Shakira
Séjour de 1 nuit en décembre 2021
Réponse de -Sarah, Guest Engagement Team - WoodSpring Suites le 7 janv. 2022
Oh no! We are terribly sorry to see that you did not love your time with us. We would love another chance to show you a much better experience.
6/10 Satisfaisant
Norman
Voyage en famille
30 déc. 2021
Les points faibles : Confort de la chambre
Norman
Séjour de 1 nuit en décembre 2021
Réponse de -Sarah, Guest Engagement Team - WoodSpring Suites le 7 janv. 2022
Hello Norman. Thank you for sharing your experience with us. We are happy that you were happy overall with your stay and appreciate your feedback on how we can improve. We do hope that you give us another opportunity to host you the next time your travels bring you this way.
2/10 Horrible
Francis
Voyage d’affaires
19 déc. 2021
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dont go there!
Francis
Séjour de 9 nuits en décembre 2021
Réponse de -Brandon, Guest Engagement Team - WoodSpring Suite le 20 déc. 2021
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests, Francis. Again, thank you for sharing the details of your experience with us so that we can use your feedback to revisit our standards and training.
2/10 Horrible
Samuel
Voyage en couple
26 nov. 2021
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samuel
Séjour de 7 nuits en août 2021
Réponse de -Sarah, Guest Engagement Team - WoodSpring Suites le 2 déc. 2021
Thank you for being our guest, Samuel. We truly understand your frustrations regarding your room not being in the ideal state as you would have preferred, along with your disappointment in the overall customer service experience. Please accept our apologies for the housekeeping issues and regret the inconvenience it caused. Your feedback is discussed with the appropriate team and plans for the proper corrections are formulated to ensure our future guests don’t experience the same. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area.
4/10 Médiocre
Legretta
Voyage en famille
16 nov. 2021
Les points faibles : Infrastructures et conditions de l’hébergement
Not what you would expect
Legretta
Séjour de 1 nuit en novembre 2021
Réponse de -Brian, Guest Engagement Team - WoodSpring Suites le 17 nov. 2021
Thank you for taking the time to review your stay with us, Legretta. We are so sorry that we failed to satisfy your expectations during your time with us. We would love another opportunity to show you that this is not the normal experience and will work hard to improve the overall experience for all our future guests.
4/10 Médiocre
nick
Voyage en groupe
15 nov. 2021
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
nick
Séjour de 1 nuit en novembre 2021
Réponse de -Brian, Guest Engagement Team - WoodSpring Suites le 17 nov. 2021
Thank you for rating your stay, Nick. We are so sorry for any problems that occurred during your time with us. We hope we have another chance to show you a better experience the next time you are in the area.
4/10 Médiocre
S. Scott
14 nov. 2021
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
S. Scott
Séjour de 1 nuit en novembre 2021
Réponse de -Brian, Guest Engagement Team - WoodSpring Suites le 17 nov. 2021
Hello. Thank you for taking the time to rate your stay with us. We hate to see that you did not enjoy your time with us. We hope we have another chance to show you a much better experience the next time your travels bring you this way.
2/10 Horrible
Madison
Voyage en famille
7 nov. 2021
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Madison
Séjour de 1 nuit en novembre 2021
Réponse de -Brian, Guest Engagement Team - WoodSpring Suites le 8 nov. 2021
Hello Madison. Thank you for allowing us to host you. We hate to see that you did not enjoy a great stay with us. We hope we have another chance to show you a much better experience the next time your travels bring you this way.
2/10 Horrible
Alphonso
28 oct. 2021
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Roaches
Alphonso
Séjour de 12 nuits en octobre 2021
Réponse de -Sarah, Guest Engagement Team - WoodSpring Suites le 28 oct. 2021
Thank you for taking the time to review your stay, Alphonso. We hate to see the lower rating and apologize for any issues that you experienced during your stay. We would love another chance to show you a much more pleasant experience the next time your travels bring you this way.
8/10 Bien
Vicki
22 oct. 2021
Les points forts : Propreté, personnel et service, confort de la chambre
Thanks Randolph!
Vicki
Séjour de 7 nuits en octobre 2021
Réponse de -Sarah, Guest Engagement Team - WoodSpring Suites le 27 oct. 2021
Wow! We love to hear such kind words about our team! They will be ecstatic to know that you enjoyed such a great stay, Vicki! We love hosting you and can't wait to see you again the next time you are this way!
6/10 Satisfaisant
Dwight
18 oct. 2021
Les points forts : Propreté
Les points faibles : Confort de la chambre
Pillows to flat and small,when we arrived hotel
Dwight
Séjour de 1 nuit en octobre 2021
Réponse de -Sarah, Guest Engagement Team - WoodSpring Suites le 27 oct. 2021
Thank you for taking the time to review your recent stay at our hotel, Dwight. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
8/10 Bien
Vicki
7 oct. 2021
Les points forts : Propreté, personnel et service, confort de la chambre
Vicki
Séjour de 7 nuits en septembre 2021
Réponse de -Sarah, Guest Engagement Team - WoodSpring Suites le 8 oct. 2021
Thank you for taking the time to rate your stay with us, Vicki. We are so happy and thankful to see the great rating! Please come back to see us again soon!
8/10 Bien
Lady
Voyage en couple
6 oct. 2021
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Lady
Séjour de 1 nuit en octobre 2021
Réponse de -Brandon, Guest Engagement Team - WoodSpring Suite le 6 oct. 2021
Thank you for taking the time to rate your stay with us. We truly appreciate your constructive feedback regarding your overall experience at our hotel. We are happy to hear that you enjoyed an overall clean and comfortable stay, but apologize for the issues that you had with the shower and other maintenance concerns. We will communicate these concerns with our maintenance and housekeeping team for immediate action and resolve. Thank you so much for allowing us to host you and we hope to see you again for a much better experience.
2/10 Horrible
Lakeisha
Voyage en famille
5 oct. 2021
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lakeisha
Séjour de 3 nuits en octobre 2021
Réponse de -Sarah, Guest Engagement Team - WoodSpring Suites le 6 oct. 2021
Thank you for taking the time to rate your stay, Lakeisha. We hate to see the lower rating and apologize for any issues that you encountered during your time with us. We hope to have another chance to show you a much better experience the next time you are in the area.
2/10 Horrible
Sara
Voyage en famille
26 sept. 2021
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sara
Séjour de 1 nuit en septembre 2021
Réponse de -Brandon, Guest Engagement Team - WoodSpring Suite le 29 sept. 2021
Sara, thank you for your honest comments about your stay with us. We sincerely apologize for the pest sighting, missing items and overall cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.
10/10 Excellent
Lewis
20 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lewis
Séjour de 14 nuits en septembre 2021
Réponse de -Claire, Guest Engagement Team - WoodSpring Suites le 21 sept. 2021
Thank you for rating your stay with us, Lewis. It makes us so happy to see that you enjoyed such a great stay! We would love the opportunity to host you again the next time you are in the area!
8/10 Bien
Alicia
13 sept. 2021
Alicia
Séjour de 1 nuit en août 2021
Réponse de -Claire, Guest Engagement Team - WoodSpring Suites le 21 sept. 2021
We appreciate your great rating, Alicia! Please come back and see us again soon!
6/10 Satisfaisant
Andrew
Voyage en famille
11 sept. 2021
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Andrew
Séjour de 1 nuit en septembre 2021
Réponse de -Brandon, Guest Engagement Team - WoodSpring Suite le 14 sept. 2021
Thank you for taking the time to rate your stay, Andrew. We do hope that our accommodations were able to meet your needs. We would love to have you back the next time your travels bring you this way.
8/10 Bien
Danielle
8 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Danielle
Séjour de 7 nuits en août 2021
Réponse de -Claire, Guest Engagement Team - WoodSpring Suites le 21 sept. 2021
Thank you for taking the time to rate your stay with us, Danielle. We are thrilled to see that you enjoyed such a great stay! We hope to see you again the next time your travels bring you this way!
10/10 Excellent
Ashley
Voyage en famille
6 sept. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashley
Séjour de 3 nuits en août 2021
Réponse de -Claire, Guest Engagement Team - WoodSpring Suites le 14 sept. 2021
Hello Ashley! Anthony will be so happy to see that you noticed all his hard work! The staff works so hard to make your experience great and we could not be happier to see that you noticed. We hope that you come back to see us the next time your travels bring you to the area!
2/10 Horrible
Carlos
4 sept. 2021
Carlos
Séjour de 2 nuits en août 2021
Réponse de -Amanda, Guest Engagement Team - WoodSpring Suites le 21 sept. 2021
Thank you for reviewing your time with us, Carlos. We hate to see the lower rating and so sorry for any issues that you experienced during your time with us. We do hope that your future travels are wonderful ones.
4/10 Médiocre
Joseph
Voyage en groupe
31 août 2021
Les points faibles : Confort de la chambre
Where is my morning coffee ☕️
Joseph
Séjour de 1 nuit en août 2021
Réponse de -Brandon, Guest Engagement Team - WoodSpring Suite le 2 sept. 2021
Thank you for your review, Joseph. We hate to see that our amenity offerings and limited desk hours did not suit your needs. Since we are more of an extended stay, the lobby hours and amenities differ from that of most hotels. We apologize for the inconvenience that this caused and wish you the best in your future travels.