Avis sur Comfort Inn & Suites Montgomery East Carmichael Rd
Comfort Inn & Suites Montgomery East Carmichael Rd
1201 Townplace Drive, Montgomery, AL
Avis
7,6
Bien
7,6/10
Propreté
8,0/10
Personnel et service
7,0/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear you had a pleasant stay with us. We strive to provide quick check-ins, friendly service, and clean accommodations for all our guests. Looking forward to welcoming you back soon!Sincerely, Hotel Manager
10/10 Excellent
Jasmine
17 mai 2024
Les points forts : Équipements
Jasmine
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Guest,Thank you for highlighting our efficient check-in and check-out process! We're delighted to have provided you with a swift and hassle-free experience during your stay. We hope to welcome you back soon for another enjoyable visit.Sincerely, Hotel Manager
8/10 Bien
Yeosup
Voyage d’affaires
12 mai 2024
Les points forts : Propreté et personnel et service
Yeosup
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 13 mai 2024
Dear Guest,We're thrilled to hear you enjoyed the warm hospitality of our staff during your stay! Thank you for sharing your positive experience, and we look forward to welcoming you back soon.Sincerely, Hotel Manager
4/10 Médiocre
Brittney
Voyage en groupe
8 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Brittney
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 9 mai 2024
Dear Brittney,We're truly sorry to hear about your disappointing experience during your stay. Please accept our sincerest apologies for the cleanliness issues you encountered in your room. Your feedback is invaluable, and we take it seriously as we strive to improve our services. Rest assured, we will address the issues you mentioned promptly to ensure that similar incidents do not occur in the future. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager
10/10 Excellent
Pranit
6 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Pranit
Séjour de 4 nuits en avril 2024
Réponse de Hotel Manager le 7 mai 2024
Dear Pranit,Thank you very much for your stay. We're delighted to hear that Tejaswini and Sai provided you with good service during your stay! Our staff works hard to ensure that guests have a pleasant and memorable experience, and it's wonderful to know that they contributed positively to your time with us. We look forward to welcoming you back for another enjoyable experience in the future.Sincerely, Hotel Manager
10/10 Excellent
bradley
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
bradley
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 7 mai 2024
Dear Bradley,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
8/10 Bien
Dave
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dave
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 6 mai 2024
Dear Dave,Thank you so much for your kind words. We're pleased to hear that you found our hotel to be quiet during your stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager
4/10 Médiocre
Cate
Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
3 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cate
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 4 mai 2024
Dear Guest,We're deeply concerned to hear about your experience and sincerely apologize for any inconvenience or discomfort caused. Ensuring the safety and security of our guests is our top priority, and we take incidents like these very seriously. We will address this matter immediately with the appropriate authorities and take steps to enhance security measures around our property. Your feedback is invaluable, and we appreciate you bringing this to our attention. Please allow us the opportunity to make this right, and we hope to regain your trust for a future stay. Sincerely, Hotel Manager
8/10 Bien
BARBARA
Voyage en couple
28 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
BARBARA
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear BARBARA,Thank you for your feedback. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We will make sure we do better than ever for future guests. Please visit us again.Sincerely, Hotel Manager
10/10 Excellent
Gwen
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gwen
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Gwen,We apologize for any inconvenience caused by the closure of our pool. Please know that we are constantly working to improve our facilities and services. We hope that you will consider staying with us again in the future.Sincerely, Hotel Manager
8/10 Bien
Karla
25 avr. 2024
Les points forts : Propreté et personnel et service
Karla
Séjour de 4 nuits en avril 2024
Réponse de Hotel Manager le 26 avr. 2024
Dear Karla,Thank you for your stay. We apologize for the inconvenience you experienced with the shower head during your stay. Your feedback will be shared with our maintenance team to address the issue promptly. We hope to have the opportunity to make it right for you in the future. Sincerely, Hotel Manager
8/10 Bien
James
24 avr. 2024
James
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 26 avr. 2024
Dear James,Thank you for sharing your observations. We understand the importance of safety and lighting for our guests, and we're glad to hear that you found our area relatively safe and well-lit despite being in a low-income area. We continuously strive to ensure a comfortable and secure environment for all our guests. Your satisfaction and well-being are our top priorities. Hope you will visit again.Sincerely, Hotel Manager
10/10 Excellent
Frank
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Frank
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Frank,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager
10/10 Excellent
Dihanne
Voyage d’affaires
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dihanne
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Dihanne,Thank you so much for your kind words. We are so pleased that you found us a quiet place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager
4/10 Médiocre
Jill
Voyage en groupe
17 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jill
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 18 avr. 2024
Dear Jill,We apologize for any discrepancy between the pictures and the actual condition of our property. Your feedback is invaluable, and we'll work diligently to ensure that our online representation accurately reflects the current state of our facilities. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager
6/10 Satisfaisant
Angela
Voyage en famille
16 avr. 2024
Angela
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 16 avr. 2024
Dear Guest,Thank you for your feedback regarding your recent stay. We're glad to hear that you found our hotel to be clean and that you noticed the upgrades to the rooms. We apologize for any inconvenience caused by the overpowering smell of the cleaning supplies. Your comments are important to us, and we will consider them as we continue to make improvements to enhance our guests' experience. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager
6/10 Satisfaisant
Jose
Voyage d’affaires
11 avr. 2024
Jose
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 13 avr. 2024
Dear Jose,Thank you for your feedback. We're glad to hear that you found our place satisfactory. However, we apologize for the inconvenience you experienced. We hope to have the opportunity to provide you with a better experience that meets your needs in the future. Sincerely, Hotel Manager
4/10 Médiocre
Jessica
Voyage en famille, Voyage d’affaires
11 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 11 avr. 2024
Dear Jessica,We're deeply sorry to hear about the cleanliness issues you encountered during your stay. We take cleanliness seriously, and we will address these issues immediately with our housekeeping team to ensure that our standards are upheld. Additionally, we apologize for any discomfort caused by the condition of the floors and any unpleasant odors. We will investigate these matters further to identify and address the root cause. I hope that you will try us again. Sincerely, Hotel Manager
10/10 Excellent
Hillancy
7 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hillancy
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 8 avr. 2024
Dear Hillancy,Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again.Sincerely, Hotel Manager
6/10 Satisfaisant
Andra
4 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Andra
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 6 avr. 2024
Dear Guest,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon.Sincerely,Hotel Manager
4/10 Médiocre
Greg W.
Voyage en famille
3 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Greg W.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 4 avr. 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. Ensuring the safety and comfort of our guests is our top priority, and we take matters like this very seriously. We will immediately investigate the issue with the floor in room 302 and address it promptly to ensure the safety of our guests. We apologize for the difficulty in finding someone at the front desk to report the issue to upon your departure. We will work to improve our availability and responsiveness to guests' needs in the future. Please visit us again.Sincerely, Hotel Manager
6/10 Satisfaisant
Shala
2 avr. 2024
Les points faibles : Équipements
Shala
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 3 avr. 2024
Dear Shala,Thank you for bringing this concern to our attention. We apologize for any inconvenience you experienced due to language barriers with our staff. Providing clear communication and excellent service to all our guests is important to us. We will address this issue internally to ensure that our staff members are proficient in English and capable of assisting guests effectively. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager
6/10 Satisfaisant
Bonita
31 mars 2024
Bonita
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 2 avr. 2024
Dear Guest,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon.Sincerely,Hotel Manager
6/10 Satisfaisant
Michelle
Voyage en famille avec de jeunes enfants, Voyage d’affaires
27 mars 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 4 nuits en mars 2024
Réponse de Hotel Manager le 28 mars 2024
Dear Michelle,Thank you for your stay. We're pleased to hear that our spacious room met your needs during your stay. However, we apologize for the issues you encountered with the mini-fridge and shower handle. Rest assured, we will address these promptly to ensure a more enjoyable experience for our guests in the future. We appreciate your understanding and hope that despite these issues, you will consider staying with us again. Your feedback regarding the breakfast will also be shared with our team for improvement. Please visit us again.Sincerely, Hotel Manager
10/10 Excellent
Orpha
27 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Orpha
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 29 mars 2024
Dear Orpha,Thanks for the stay and your appreciation with a five-star rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager
10/10 Excellent
Dustin
Voyage en famille
23 mars 2024
Dustin
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 23 mars 2024
Dear Dustin,Thank you for your kind words! We're delighted to hear that our staff made your stay enjoyable with their exceptional service and friendliness. Our staff indeed put their heart completely into what they do for the guests. We are happy that they could win your trust. We will pass your lovely message on to the staff. Look forward to your next visit!Sincerely, Hotel Manager
10/10 Excellent
Jonathan
20 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jonathan
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 20 mars 2024
Dear Jonathan,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager
10/10 Excellent
Linda
Voyage en couple
19 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Linda
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 20 mars 2024
Dear Linda,Thank you for your positive feedback. We're thrilled to hear that you found your room clean and well-equipped with everything you needed. It's great to know that you enjoyed our breakfast and dining area, as well as the pleasant service from our front desk staff. We truly appreciate your kind words and hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager
8/10 Bien
Franklin
15 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Franklin
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 16 mars 2024
Dear Franklin,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager
10/10 Excellent
Nelson
14 mars 2024
Nelson
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 16 mars 2024
Dear Nelson,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
10/10 Excellent
Mariah
Voyage en famille avec de jeunes enfants, Voyage en famille
1 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mariah
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 2 mars 2024
Dear Mariah,Thank you for your stay. We're pleased to hear that your last-minute booking met your expectations and that everything matched the photos. It's great to know that you found the accommodations clean and enjoyed the breakfast. We understand the challenges of being close to the interstate, but we're glad it didn't disturb your sleep significantly. Your safety and comfort are our priorities, and we're glad you felt secure during your stay. We appreciate your positive feedback and look forward to hosting you again in the future!Sincerely, Hotel Manager
6/10 Satisfaisant
Kevin R
Voyage en famille
26 févr. 2024
Kevin R
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 27 févr. 2024
Dear Kevin R,We're glad to hear that you found the property clean and that you enjoyed the breakfast. However, we apologize for the issues you encountered with the sink, refrigerator, lamp, shower door, and hallway smell. We take your comments seriously and will address them with our team to ensure improvements in attention to detail and maintenance. We also appreciate your feedback about the clerk's communication and will work on providing clearer and more understandable service to our guests. We hope to have the opportunity to welcome you back for a more seamless and pleasant stay in the future.Sincerely, Hotel Manager
10/10 Excellent
andrew
Voyage d’affaires, Voyage en couple
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
andrew
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 26 févr. 2024
Dear Andrew,Thank you for your stay. We're delighted to hear that you had a great stay and enjoyed the breakfast! It's wonderful that you found the rooms very clean. While we don't have a pool, we're glad the overall experience met your expectations. We appreciate your positive feedback and look forward to hosting you again in the future. Sincerely, Hotel Manager
2/10 Horrible
Natasha
Voyage en famille
24 févr. 2024
Natasha
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 26 févr. 2024
Dear Natasha,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
10/10 Excellent
Angela
23 févr. 2024
Angela
Séjour de 3 nuits en février 2024
Réponse de Hotel Manager le 21 mars 2024
Dear Angela,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager
8/10 Bien
Irene
17 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Irene
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 19 févr. 2024
Dear Irene,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager
6/10 Satisfaisant
Yvonne
Voyage en famille
15 févr. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Yvonne
Séjour de 3 nuits en février 2024
Réponse de Hotel Manager le 17 févr. 2024
Dear Yvonne,Thank you for your stay and the Six ratings. From an improvement point of view, we look for specific & particular experience sharing. You will have a better experience next time. Our staff is always working to improve the hotel and we hope you'll stay with us again soon!Sincerely, Hotel Manager
10/10 Excellent
Leslie, Florence
Voyage en couple
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leslie
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 15 févr. 2024
Dear Leslie,We appreciate your positive feedback regarding the overall quality of your room. It's great to hear that you found it amazing. However, we apologize for the inconvenience caused by the loose ceiling fan. Your observation is valuable, and we will address this promptly to ensure a more comfortable stay for our guests. We hope to have the opportunity to welcome you back for an improved experience.Sincerely, Hotel Manager
4/10 Médiocre
HANNAH
Voyage en famille avec de jeunes enfants, Voyage en couple
11 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
HANNAH
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 27 avr. 2024
Dear HANNAH,We're truly sorry to hear that your experience did not meet your expectations, especially considering the prices paid. Your feedback is important to us, and we will take it into account to make necessary improvements and ensure that future stays are more satisfying. We appreciate your honesty and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
10/10 Excellent
Larry
Voyage en couple
1 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Larry
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 5 févr. 2024
Dear Larry,We're delighted to hear that you enjoyed the sofa and TV area during your stay! Creating comfortable and welcoming spaces for our guests is a top priority for us, and we're glad that you found it to your liking. We look forward to welcoming you back for another comfortable stay in the future!Sincerely, Hotel Manager
10/10 Excellent
Matthew
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Matthew
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 30 janv. 2024
Dear Matthew,Thank you for your stay. We're thrilled to hear that you enjoyed your stay! It's great to know that you found the rooms clean and spacious, and we're pleased that you had an easy check-in experience. The proximity to various dining options is always a plus, and we're glad it contributed to your overall satisfaction. We appreciate your positive comments about the affordability as well. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
8/10 Bien
David J
25 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David J
Réponse de Hotel Manager le 26 janv. 2024
Dear David J,Thank you for your stay. We're glad to hear that you found our hotel to be a good value for a quick one-night stay. Providing value for our guests is important to us, and we appreciate your positive feedback. We hope to have the opportunity to serve you again in the future.Sincerely, Hotel Manager
8/10 Bien
Lisa
Voyage en groupe
24 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Manager le 25 janv. 2024
Dear Lisa,Thank you for your stay and feedback. We appreciate your positive comments about the spacious and well-maintained room during your three-night stay. However, we sincerely apologize for the oversight regarding the trash in the ice machine area and debris in the hallway on the 2nd floor. Your feedback is invaluable, and we'll address these issues promptly to ensure a more seamless experience for our guests. We hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely, Hotel Manager
8/10 Bien
Cindy
21 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cindy
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 22 janv. 2024
Dear Cindy,Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager
8/10 Bien
Teejay
17 janv. 2024
Teejay
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 19 janv. 2024
Dear Teejay,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager
4/10 Médiocre
brian
Voyage d’affaires
16 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
brian
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 17 janv. 2024
Dear Brian,We apologize for the inconvenience caused by the disruptive truck alarm during your stay. Regrettably, the front desk was unable to address the issue effectively. We understand the impact on your sleep and apologize for the disturbance. We'll review our procedures to improve handling such situations in the future. Your feedback is valuable, and we appreciate your understanding. We hope to welcome you again soon.Sincerely, Hotel Manager
8/10 Bien
Lynn
Voyage d’affaires
9 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
An Unexpected Escape
Lynn
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 10 janv. 2024
Dear Lynn,Thank you for your stay and positive comments about our facilities and services. We are so inspired to see your great review of your stay. We promise to remain committed to our hard work to provide every guest with the finest accommodations. We are looking forward to welcoming you again.Sincerely, Hotel Manager
8/10 Bien
John, Hatchet Lake
5 janv. 2024
Les points forts : Propreté et personnel et service
John
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager. le 9 janv. 2024
Dear John,Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and I'm pleased we are completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager
4/10 Médiocre
phillip
Voyage en famille
3 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do not stay here
phillip
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager. le 9 janv. 2024
Dear phillip, We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager
10/10 Excellent
Dejay
24 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dejay
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Manager le 26 déc. 2023
Dear Dejay,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager