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Avis sur Red Lion Hotel Monterey

3 out of 5
Red Lion Hotel Monterey
1425 Munras Ave, Monterey, CA

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 243 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 261 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 235 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 144 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 118 avis sur 1001." "

7,0/10

Propreté

7,6/10

Personnel et service

6,2/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Alexandra

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Pas très propre et très bruyant
Séjour de 1 nuit en juillet 2023
Réponse de Miguel Renteria le 5 août 2023
Hi, Alexandra Thank you for your review. I apologize that we weren't able to meet your expectations.

8/10 Bien

Jocelyn

Séjour de 1 nuit en juillet 2023
Réponse de Miguel Renteria le 1 sept. 2023
Hi Jocelyn Thank you for your 4 out of 5 rating review.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
hotel propre. proche du centre commercial. un peu loin du centre ville
Séjour de 1 nuit en juillet 2019
Réponse de Armi le 3 août 2019
Thank you, we appreciate your business and comments. Have wonderful day.

2/10 Horrible

Michael, Thousand Oaks

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terribly old, worn out, horrible property!
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Mark

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Although most of our Red Lion stays have been wonderful, our recent stay at the Monterey property was terrible. Sticky floors, dirty bathrooms, stained bath mat and a barn door on the bathroom that didn’t quite fit. Not enough staff to help out. Won’t be staying here again.
Séjour de 1 nuit en mai 2024

10/10 Excellent

John

Voyage en famille
Located in a nice location right off the highway and near many businesses. Staff was friendly and courteous. Room was clean and comfortable.
Séjour de 2 nuits en mai 2024
Réponse de Miguel Renteria le 9 mai 2024
Hi John, Thank you for your review and comments. I am happy to see we were able to meet your expectations. We hope to see you again on a future trip to the Monterey area.

6/10 Satisfaisant

Karina

Voyage en couple
.
Séjour de 1 nuit en mai 2024
Réponse de Miguel Renteria le 9 mai 2024
Hi Karina, Thank you for your review

8/10 Bien

Joe

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Miguel Renteria le 9 mai 2024
Hi Joe, Thank you for your review and 4 out of 5 rating. We hope to see you again on a future trip to the Monterey area.

6/10 Satisfaisant

Wen-Hsun

Voyage en couple
Les points faibles : Équipements
Average. It's located across the street from a shopping center, which might be convenient for those who are on a road trip.
Séjour de 1 nuit en avril 2024
Réponse de Miguel Renteria le 6 mai 2024
Hi Wen-Hsun, Thank you for your review.

6/10 Satisfaisant

Natalie

Voyage en famille
Les points faibles : Propreté
It’s more of a motel layout than typical hotel. The room was a pet room (I booked that by mistake). It smelled old and like cigarettes. I was on an exterior wall so had cement blocks as a wall. Beds were noisy. Bathroom was okay, not super clean. The blinds were gross on the bottom. It was fine for one night, but I definitely wouldn’t choose to stay here again.
Séjour de 1 nuit en avril 2024
Réponse de Miguel Renteria le 6 mai 2024
Hi Natalie, Thank you for your review and comments. I will make our team aware of your comments so we can correct the items you listed.

8/10 Bien

stephen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
rooms were nice. next a shopping center. from the hotel it was easy to get anywhere.
Séjour de 4 nuits en avril 2024
Réponse de Miguel Renteria le 26 avr. 2024
Hi Stephen, Thank you for your review and 4 out of 5 rating. I am happy to read that you enjoyed your stay and that we were able to meet your expectations.

10/10 Excellent

regina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room clean nice hot tub
Séjour de 1 nuit en avril 2024
Réponse de Miguel Renteria le 26 avr. 2024
Hi Regina, Thank you for view and perfect 5 out of 5 rating.

10/10 Excellent

sandy

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is truly amazing!
Séjour de 2 nuits en avril 2024
Réponse de Miguel Renteria le 22 avr. 2024
Hi Sandy, Thank you for your review and 5 out of 5 rating. I am happy to hear that we staff were able to meet your expectations.

2/10 Horrible

Shoes

Séjour de 1 nuit en avril 2024
Réponse de Miguel Renteria le 9 mai 2024
Hi Shoes, Thank you.

2/10 Horrible

Shoes

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté et équipements
There’s people just standing outside talking all day long and making so much noise. Bathrooms are very dirt especially showers
Séjour de 1 nuit en avril 2024
Réponse de Miguel Renteria le 22 avr. 2024
Hello Shoes, Thanks for your review.

2/10 Horrible

Teri

Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Miguel Renteria le 15 avr. 2024
Hi Teri, Thank you for your review and 1-star rating. I apologize that we weren't able to meet your expectations.

10/10 Excellent

selina

Séjour de 1 nuit en avril 2024
Réponse de Miguel Renteria le 6 mai 2024
Hi Selina, Thank you for your review. I am happy to see we were able to meet your expectations and receive a 5 out of 5 rating.

10/10 Excellent

selina

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great time here.
Séjour de 1 nuit en avril 2024
Réponse de Miguel Renteria. le 14 avr. 2024
Hello Selina, Thank you for your review and perfect rating. I am happy to see we were able to meet your expectations.

10/10 Excellent

Lakhvir

Séjour de 2 nuits en avril 2024
Réponse de Miguel Renteria le 6 mai 2024
Hello Lakhvir, Thank you for your review and perfect 5 out of 5 rating.

6/10 Satisfaisant

Brian

Voyage en famille
Les points forts : Personnel et service
First the good. There was plenty of parking and the check in was quick and easy. The lady at the front office was polite and extremely helpful. The pictures online made the room look much better than it actually was. The room felt dark and unappealing. The bathroom fan didn’t work which caused the room to feel real humid after we were all done showering. It was fine for our one night stay. We booked it because it was a decent price and had a pool, which we never had time to check out.
Séjour de 1 nuit en mars 2024
Réponse de Miguel Renteria le 14 avr. 2024
Hi Brian, Thanks for the review and the 3 out of 5 rating. I will pass on your words to our front desk agents.

10/10 Excellent

Debra

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great rooms & the staff was incredible!
Séjour de 3 nuits en avril 2024
Réponse de Miguel Renteria le 14 avr. 2024
Hi Debra, Thank you for your kind words and perfect rating.

8/10 Bien

STEFFI ANNE

Les points forts : Infrastructures et conditions de l’hébergement
convinient
Séjour de 1 nuit en avril 2024
Réponse de Miguel Renteria le 15 avr. 2024
Hi Steffianne, Thank you for your 4 out of 5 rating and kind words.

10/10 Excellent

Luisa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very nice room was clean
Séjour de 1 nuit en avril 2024
Réponse de Miguel Renteria le 15 avr. 2024
Hi Luisa, Thank you for your review and perfect rating.

6/10 Satisfaisant

Grace

Les points faibles : Propreté
On the day we checked in, we were given a room that wasn’t cleaned. The beds weren’t made, the trash cans were full and the bathroom had towels all over the floor. It also smelled heavily of urine. When we got moved to another room, someone who later identified themselves as an employee entered into the room saying they thought they lost something. The second room also didn’t have a microwave or fridge. We eventually got moved to a third room that had no issues.
Séjour de 2 nuits en mars 2024
Réponse de Miguel Renteria le 22 avr. 2024
Hi Grace, Thank you for taking the time to review your stay. I apologize the first 2 rooms didn't meet your expectations. I will bring your comments back to our team so we can get the smell out of the 2nd room.

10/10 Excellent

Wendy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Miguel Renteria le 15 avr. 2024
Hi Wendy, Thank you for your review and perfect 5 out of 5 rating.

8/10 Bien

Tiffany

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
This place was not a bad stay, especially for the price. It was comfy and had all the things we needed.
Séjour de 1 nuit en mars 2024
Réponse de Miguel Renteria le 8 avr. 2024
Hi Tiffany, Thank you for your review and 4 out of 5 rating. I am happy that we were able to meet your expectations.

8/10 Bien

Lindsay

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 2 nuits en mars 2024
Réponse de Miguel Renteria le 8 avr. 2024
Hi Lindsay, thank you for your 4 out of 5 rating.

10/10 Excellent

Jennifer, boulder

Voyage en famille
Les points forts : Propreté et personnel et service
The front desk attendant was very friendly and kind and was able t9 accommodate a special request of ours. She kept her calm and friendly approach even when a large group do high school students arrived for check in!
Séjour de 1 nuit en mars 2024
Réponse de Miguel Renteria le 8 avr. 2024
Hi Jennifer, Thank you for your perfect rating and kind words. I will make sure I inform our team of your comments.

8/10 Bien

Ana

Voyage en famille
It was easy to find and park, shopping center right across and different dining options
Séjour de 1 nuit en mars 2024
Réponse de Miguel Renteria le 4 avr. 2024
Hi Ana, Thank you for your review and comments. I am happy to hear we were able to meet your expectations.

2/10 Horrible

Courtney

Séjour de 2 nuits en mars 2024
Réponse de Miguel Renteria le 4 avr. 2024
Hello Courtney, Thank you for your 1 out of 5 rating.

6/10 Satisfaisant

Vivivan

Voyage en famille, Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service et équipements
No microwave and fridge either in the room, was uncomfortable for my family don’t have that option. But good price and location. Will be our options next time.
Séjour de 1 nuit en mars 2024
Réponse de Miguel Renteria le 4 avr. 2024
Hi Vivivan, thank you for your review. We currently still adding fridges and microwaves into all our rooms.

6/10 Satisfaisant

Tonya

Les points faibles : Équipements
No housekeeper 3 days request but staff storage I understand that
Séjour de 3 nuits en mars 2024
Réponse de Miguel Renteria le 4 avr. 2024
Hi Tanya, Thank you for your review. I apologize for not meeting your expectations and getting to you for daily service. We are still adding and training new members so that we can offer a better experience.

10/10 Excellent

Naresh Kumar

Séjour de 1 nuit en mars 2024
Réponse de Miguel Renteria le 20 mars 2024
Hello Naresh, Thank you for your perfect 5 out of 5 rating.

8/10 Bien

Donna

Voyage en famille
Les points forts : Propreté
Pros: rooms were clean and comfortable; good value; hotel is in a great central location. Cons: pool and restaurant were closed; take out breakfast was packaged danishes.
Séjour de 2 nuits en mars 2024
Réponse de Miguel Renteria le 20 mars 2024
Hi Donna, Thank you for your review and comments.

2/10 Horrible

Kayleigh

Voyage en famille, Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This property was absolutely foul. I’m not a 5 star hotel person so don’t get me wrong. I’ve stayed at motel 6’s I don’t make 6 figures but I do love the beach. The check in was great. Lady up front 8/10 she did a great job, was very nice, and moved my rooms to accommodate my dog, because we booked through Expedia and it didn’t give me an option to choose a dog room. Very sweet. We checked in, and then went downtown, normal. We got back to the room around 11pm and just got into bed. When we woke up, there was fresh blood on the sheets that was hidden by the pillows. Now no one was bleeding. The sheets had not been washed, but had been reused, and the blood was from someone previously. Was not washed blood, I’ve done laundry before. Disgusting. Imagine sleeping with someone else’s blood on your sheets. We took the pictures & complaint to David and he was amazing. He deserves a raise. He changed us rooms, was very understanding, and made sure to contact his supervisor who is completely avoidant and needs to be demoted to David’s position. The supervisor never showed up to help this situation. When we got to our new room, there was dry dog pee on the floor in the corner of the room, and the floor had not been mopped. It was very gross, but I had already moved rooms and could not get a refund; so we used towels. I’m not one to throw a fit about small things and after the blood. This was a small thing. Customer service is 10/10 from front desk, supervisor -2/20.
Séjour de 2 nuits en mars 2024
Réponse de Miguel Renteria le 18 mars 2024
Hi Kayleigh, Thank you for your review and email. I did respond to your email. Again I am happy to hear that our Guest service hosts were able to offer a cleaner room. I will get with my housekeeping staff to offer a better and cleaner experience.

4/10 Médiocre

Joseph

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room was poorly cleaned, there were a lot of people smoking marijuana on the property which was Making it an uncomfortable place to stay with a child.
Séjour de 2 nuits en mars 2024
Réponse de Miguel Renteria le 20 mars 2024
Hi Joseph, Thank you for your review. I will take your comments back to our housekeeping team so we can offer a better experience.

6/10 Satisfaisant

idan, moshav taashur

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
I have a problem with my legs and I need to carry the baggage up the stairs cause their is no elivator
Séjour de 1 nuit en mars 2024
Réponse de Miguel Renteria le 20 mars 2024
Hi Idan, Thank you for your review. I apologize that we weren't able to meet your expectations. I do hope on a future trip to the Monterey area, you will allow us another opportunity to offer a better experience.

4/10 Médiocre

John, Yucaipa

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Miguel Renteria le 20 mars 2024
Hi John, Thank you for your review. I apologize that we weren't able to meet your expectations.

8/10 Bien

steven

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
The staff was friendly and accommodating, would come back because of their warm hospitality
Séjour de 2 nuits en mars 2024
Réponse de Miguel Renteria le 18 mars 2024
Hi Steven, Thank you for your review. I am happy to see we were able to meet your expectations. I do hope you will stay with us on a future trip to the Monterey area.

8/10 Bien

thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Miguel Renteria le 18 mars 2024
Hi Thomas, Thank you for your review.

10/10 Excellent

Radiance

Séjour de 2 nuits en mars 2024
Réponse de Miguel Renteria le 4 avr. 2024
Hello Radiance, Thank you for your 5 out of 5 rating.

6/10 Satisfaisant

ZACHARY

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The restaurant and bar is closed since Covid. The Hottub is broken and homeless people are living in the parking lot. The pictures of the property are lovely.
Réponse de Miguel Renteria le 6 mars 2024
Hi Zachary, Sorry about the Bar and Restaurant being closed, we have reached out to our partners to make these changes on their sites so that better information is offered to our guests.

8/10 Bien

Joe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Miguel Renteria le 26 févr. 2024
Hi Joe, Thank you for the 4 out of 5 rating. We look forward to seeing you on a future trip to the Monterey area.

6/10 Satisfaisant

Colton

Les points forts : Propreté et personnel et service
Staff was great but I will say the bed was not very comfortable and I didn’t have my room turned during my stay. I thought that was interesting but I’d say I paid 100 bucks a night for a 100 dollar room. 3/5 I’d say, I’d visit again
Séjour de 2 nuits en février 2024
Réponse de Miguel Renteria le 26 févr. 2024
Hi Colton, Thank you for your review. I apologize that we didn't get you turn-down service. On a future stay please don't hesitate to reach out to our staff so that we can make sure we get you turn-down service.

8/10 Bien

Pamela

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Miguel Renteria le 9 févr. 2024
Hi Pamela, thank you for your review.

4/10 Médiocre

Aaron

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Miguel Renteria le 12 févr. 2024
Hi Aaron, Thank you for your review. I apologize that we weren't able to meet your expectations.

10/10 Excellent

Sierra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Miguel Renteria le 31 janv. 2024
Hi Sierra, Thank you for the perfect rating and review. I am happy to hear we were able to meet your expectations.

10/10 Excellent

Juan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Su seguridad y limpiesa
Séjour de 3 nuits en janvier 2024
Réponse de Miguel Renteria le 31 janv. 2024
Hi Juan, Thank you for the perfect rating and review. We look forward to seeing you on a future trip to the Monterey area.

10/10 Excellent

Alvaro

Séjour de 1 nuit en janvier 2024
Réponse de Miguel Renteria le 31 janv. 2024
Hello Alvaro, Thank you for your review.

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service
Pictures are deceiving
The hotel didn’t have any of the extra amenities we saw from the photos that we were hoping to take advantage of. Photo’s showed a restaurant and bar with a pool table. We we’re hoping to catch some of the NFL playoffs while playing some pool and enjoying some beers and cocktails. However, the restaurant has been closed since the pandemic apparently.
Séjour de 2 nuits en janvier 2024
Réponse de Miguel Renteria le 18 janv. 2024
Hello Anonymous, Thank you for your review. Sadly it is true the restaurant and bar are closed and did not survive the pandemic. The hotel has contacted all our partners to inform them that these amenities are closed. We apologize that our partner did not update their website.