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Avis sur Thunderbird Lodge

2 out of 5
Thunderbird Lodge
1601 S Burr St, Mitchell, SD

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 513 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 318 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 111 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 41 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 1001." "

8,8/10

Propreté

9,0/10

Personnel et service

7,8/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

mallette

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté et personnel et service
Vieillot, aurait besoin de quelques rénovations
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 13 mai 2024
Thank you for staying with us at Thunderbird Lodge Mitchell. We appreciate your feedback and will be sure to discuss internally, as we are always looking to improve for future guest visits.

10/10 Excellent

Johanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
J'ai adoré l'hébergement, le personnel à la réception très courtois, tranquillité et propreté.
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 10 juil. 2023
Dear Johanne,Thank you very much for your review and choosing to stay at Thunderbird Lodge Mitchell. We are thrilled you enjoyed your visit and our clean accommodations. It was a pleasure hosting you, and we look forward to welcoming you back.

10/10 Excellent

Rhyzlane Myriam El

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel to stay, beautiful, clean and calm. The staff was very friendly and good breakfast to start the day.
Séjour de 1 nuit en août 2022
Réponse de General Manager le 25 août 2022
Dear Rhyzlane,From our clean accommodations to our friendly team members, we're happy to know that you enjoyed nearly everything we have to offer at Thunderbird Lodge Mitchell. It would be a pleasure to host you again, so please, hurry back!

8/10 Bien

Gaelle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2022

10/10 Excellent

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very comfortable bed and pillows, great easy chair in the room, big tv, friendly staff, convenient location, nice included breakfast, and a good value. It’s a win win!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 28 mai 2024
Dear Brian,It's pleasing to hear you enjoyed your Thunderbird Lodge Mitchell stay! We appreciate your compliments on the comfort of your bed and the spaciousness of your room. Our team takes pride in providing exceptional service, and we are delighted to know that you found them friendly. We aim to ensure every guest has a memorable experience, and we can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Rebecca

Les points forts : Propreté et personnel et service
This was the first time we have used a family room option. The space was great, beds were comfortable, room was clean, and friendly staff. It is an older lodge so the property was a bit dated. Other than the questionable looking couch in our room and a door that sticks a bit, it was a good place to stay for the night. If traveling this way again, I would opt to stay here.
Réponse de General Manager le 28 mai 2024
Dear Rebecca,Thank you for sharing your experience at Thunderbird Lodge Mitchell. It's delightful that you found the family room spacious, the beds comfortable, and our team friendly. We also appreciate your feedback on the couch and door. We're committed to continuous improvements and hope to welcome you back for another pleasant stay.

6/10 Satisfaisant

Robert

Les points forts : Propreté
could have been cleaner in the entry ways
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 28 mai 2024
Dear Robert,Thank you for your review. We regret to learn of your disappointment. Cleanliness is one of our top priorities and will be discussed thoroughly by our dedicated team as we make the appropriate changes. We hope to welcome you back in the future for an improved visit.

10/10 Excellent

Susan

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024

10/10 Excellent

Shirley

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a smaller property, but it was very clean and the staff was very accommodating to our needs.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Shirley,Providing a fantastic and hospitable environment is paramount to us, and we're delighted to have met your expectations. We look forward to welcoming you back to Thunderbird Lodge Mitchell for another memorable stay!

10/10 Excellent

john, Woodland Park

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed here many times, as always a great deal for the price.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear John,Thank you for your continued loyalty! We're thrilled you always find great value in your stays with us. We look forward to welcoming you back to Thunderbird Lodge Mitchell for more fantastic experiences in the future.

10/10 Excellent

Brian

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good value. Some minor updates would really go a long way.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Brian,Thank you for your five-star rating of Thunderbird Lodge Mitchell! Your feedback is greatly appreciated, and we will take it into consideration. It was our pleasure to host you, and we look forward to seeing you again soon.

8/10 Bien

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was quiet and well-maintained and the staff was nice. I was a little uncomfortable with the security of the room as a woman traveling alone (no chain on the door, slide-open ground floor windows) but the area was busy enough to offset that.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Jessica,Thank you for choosing us for your travels. Please know that guest safety will always be our top priority, and we welcome your feedback about the door and windows to your room. However, please know that we have measures in place, and our team is happy to review them with you should you have any concerns. It was a pleasure having you here, and we hope to welcome you back for a truly exceptional experience in the future.

8/10 Bien

Michael

Les points forts : Propreté
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Gaylen

Voyage d’affaires
Les points forts : Propreté et personnel et service
Older motel but clean and taken care of. Breakfast options could've been better
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Gaylen,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our clean rooms added to your experience. Rest assured, we will share your comments regarding our breakfast selection with our team to ensure any opportunity to improve this aspect is seized. It was a pleasure having you here, and we hope to welcome you back and exceed your expectations on your next visit.

8/10 Bien

Anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in was quick
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Anthony,Thank you for taking the time to provide your review of Thunderbird Lodge Mitchell! We are happy to hear your check-in went seamlessly. It would be our pleasure to welcome you back and exceed your expectations in the future.

10/10 Excellent

Jane

Voyage en famille
Very good price. Close to eating places. Clean. Comfortable beds. Less than two miles from Corn Palace.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Jane,It's wonderful to know you found your stay well-priced and that you took full advantage of our fantastic location. Thank you for also mentioning our comfortable and clean accommodations! Take care, and we hope you return to Thunderbird Lodge Mitchell soon.

8/10 Bien

Kirk

Les points forts : Propreté et personnel et service
not the most up to date building but convenient and a great value
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 18 mai 2024
Dear Kirk,Thank you for your feedback. We're glad you found our location convenient and of great value. We appreciate your comments and look forward to welcoming you back for another pleasant stay.

10/10 Excellent

Doug

Les points forts : Propreté
Séjour de 1 nuit en mai 2024

10/10 Excellent

Joanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Jason

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice clean place to stay. It’s older decor but fully functional and very clean and breakfast was fantastic.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 15 mai 2024
Dear Jason,It was a pleasure hosting you at Thunderbird Lodge Mitchell. Guest feedback is always appreciated, and we thank you for highlighting our pristine accommodations and complimentary breakfast offerings. We would be delighted to welcome you back for another great stay anytime!

10/10 Excellent

Bobby

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel to stay at. Clean and quiet.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 13 mai 2024
Dear Bobby,Thank you for choosing to stay with us at Thunderbird Lodge Mitchell. We are pleased to learn you enjoyed your stay and the pristine accommodations we have to offer. It is our hope you join us again.

8/10 Bien

Sheila

Voyage en couple
Les points forts : Personnel et service
.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Sheila,Thank you for the four-star review. We hope you enjoyed your stay. We hope to welcome you back to a five-star experience at Thunderbird Lodge Mitchell in the future.

8/10 Bien

Amy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and quiet
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Amy,Thank you for your recent stay with us at Thunderbird Lodge Mitchell. We are pleased to hear we met your expectations and look forward to hosting you again for another great experience.

8/10 Bien

Jeremy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Over all it was a nice place to stay. Kind of dated but it looked like they were updating some rooms so it may not look the same when you arrive
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 13 mai 2024
Dear Jeremy,Thank you! It was a pleasure to welcome you to Thunderbird Lodge Mitchell, and we are delighted you had such a nice stay. As you noted, we are constantly working to improve, and we look forward to welcoming you back and impressing you even further.

10/10 Excellent

Ericka

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We thought the staff kept things nice as if they were staying there. they had pride in their hotel.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 10 mai 2024
Dear Ericka,It was a pleasure hosting you at Thunderbird Lodge Mitchell. Our staff takes great pride in providing excellent service, and we are very appreciative that you took notice of their efforts. We hope you join us again for another terrific stay in the future!

6/10 Satisfaisant

gavin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Property is clean and room was spacious
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 10 mai 2024
Dear Gavin,Thank you for sharing your feedback! We're glad you found our property well-kept and your room spacious. It was a pleasure having you stay with us at Thunderbird Lodge Mitchell, and we look forward to welcoming you back for another enjoyable experience!

10/10 Excellent

Harold R, New London

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Harold R, New London

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We really liked our room! A lot of updates, new heater, air system, nice new big TV. The king bed was very comfortable. The management was very helpful and friendly. We will definitely stay there again!!
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 8 mai 2024
Dear Harold,Thank you so much for your review and five-star rating! Our recent updates bring our rooms up to a level that exceeds guest expectations in both comfort and amenities, and we're thrilled you enjoyed our friendly service. We eagerly look forward to your return to Thunderbird Lodge Mitchell!

6/10 Satisfaisant

Ann

Voyage en couple
Les points faibles : Propreté
There were stains on the sheets. The property needs to be updated. It was fine for one night, but we would probably not stay here again.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Dear Ann,Thank you for being our guest. While we hope you had a comfortable night's sleep, rest assured we'll discuss your feedback internally. Please consider staying with us again.

6/10 Satisfaisant

Nancy

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Outdated. Holes in blinds. Can see daylight around AC unit and door. Front staff was awesome. Breakfast room was tight with current set up for eating. Max 6-7 people can eat at counter. Needs to be reworked and 2 person tables by wall and a couple 4 person tables in the center.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Dear Nancy,Thank you for your feedback. While we're disappointed to hear about your room and our breakfast setup issues, we're glad our front team left a positive impression on you. Your suggestions for enhancements are duly noted, and we'll certainly consider them for future improvements. We hope for the chance to welcome you back and provide a more seamless experience that aligns with your expectations.

10/10 Excellent

Lynne

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms were clean and check was super easy!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Dear Lynne,Thank you for your perfect rating! We appreciate you mentioning our impeccable accommodations and efficient check-in process. Take care, and we hope you return soon!

10/10 Excellent

Larry

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check in was great. Clean every where.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Dear Larry,Thank you for being our guest at Thunderbird Lodge Mitchell. It sounds like you appreciated our seamless check-in process and clean environment. Safe travels, and come back soon!

8/10 Bien

JAne, Fort Atkinson

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice staff
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Dear Jane,It's wonderful to hear that your experience with our team was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back for another great stay with us.

4/10 Médiocre

William and Kathy

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Not clean and noisy
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Dear William and Kathy, Thank you for reaching out. Please accept our sincere apologies that you didn't have the comfortable visit we are known for. We assure you that cleanliness is one of our top priorities, and we have full housekeeping services in place to uphold our high-quality standards. Rest assured, your feedback will be shared with the respective teams as we address dropping the ball on this occasion. In the future, we hope you consider giving us another chance to change your perceptions, as we know we are capable of impressing you.

10/10 Excellent

Pamela

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient and affordable
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Dear Pamela,Thank you for your perfect rating and for spotlighting our fantastic location. We're thrilled you found your experience well-priced and hope you return soon!

10/10 Excellent

Pamela

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a great place to stay. Its clean and easy to find. It is also within walking distance of several dining options.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 4 mai 2024
Dear Pamela,We were thrilled to welcome you to Thunderbird Lodge Mitchell during your recent visit. It's great to hear you had a positive experience, and that you appreciated our clean accommodations and easy access, as well as our convenient location within walking distance of area restaurants. Thank you for taking the time to share your kind comments, and we hope to have the opportunity to host your next visit to the area.

10/10 Excellent

Elizabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Owners are friendly and accommodating. The room was clean and updated. Wonderful place to stay. The only suggestion is not to keep the heat so high in the corridors and breakfast areas. Felt like a sauna. Would definitely stay again!
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 4 mai 2024
Dear Elizabeth,Thank you for staying with us at Thunderbird Lodge Mitchell and for your review. We appreciate your kind words regarding our friendly service and clean accommodations. Also, thank you for your suggestion, as we always look for ways to provide our guests with an even better experience. We are pleased you chose to visit, and we hope to welcome you back again soon.

8/10 Bien

Brad

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice clean property with friendly staff. We would stay there again.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Brad,Thank you for your positive review! We're thrilled to hear that you found our property clean and our staff friendly. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Karen

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, comfortable rooms and beds. Great option!
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Karen,Thank you for staying with us at Thunderbird Lodge Mitchell and for your kind words. We appreciate your compliments regarding our clean and comfortable accommodations. Please stop by and see us again the next time you are in the area!

10/10 Excellent

Jared

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Older building, but clean and had everything we needed for a quick night, passing through.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 25 avr. 2024
Dear Jared,Thank you for taking the time to share your experience at Thunderbird Lodge Mitchell. We strive to provide a comfortable and convenient stay for all our guests, and we appreciate your feedback. Should your travels bring you back to the area, we would be delighted to host you again.

6/10 Satisfaisant

Daniel

Voyage en groupe
Les points forts : Personnel et service
The place is inexpensive and you get what you pay for. The beds are ok, but they are on metal frames that sometimes make a weird noise when you sit on them. We had TV issues and the staff attended to our problem quickly. The staff was great with anything we asked for, but their English wasn’t the best. The breakfast was good, but the dining area is small. It’s an older motel and there are a lot of signs of improvements. The water pressure and temperature in the shower was great. We stayed two nights and got great nights of rest.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Daniel,Thank you for taking the time to leave a review. While we are glad that you had a pleasant stay with us overall and enjoyed our friendly staff, your comments will be taken into consideration as we strive to make improvements. Nevertheless, it was a pleasure to welcome you. We hope to see you again in the future for a stay that is sure to exceed your expectations.

8/10 Bien

CHRISTOPHER

Les points forts : Propreté, personnel et service, équipements
Other than needing an update, it was very clean inside and relatively quiet (one persons car alarm kept going off in the restaurant behind the lodge). I really enjoyed and will be staying again.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 24 avr. 2024
Dear Christopher,Thank you for staying with us and for your feedback. We're glad you had a terrific experience and will consider your suggestions for potential improvements. We hope to welcome you back soon for another great stay at Thunderbird Lodge Mitchell.

4/10 Médiocre

Daniel

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024

8/10 Bien

Daniele

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is an affordable location and clean
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 19 avr. 2024
Dear Daniele,We were happy to provide you with clean, affordable accommodations, and we're glad our location was to your liking. If your travels bring you back to the area, please come see us again at Thunderbird Lodge Mitchell for another terrific stay.

10/10 Excellent

Janet

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and the service was great. I’ll stay there sgain
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 19 avr. 2024
Dear Janet,We thank you for choosing to stay at Thunderbird Lodge Mitchell. It's fantastic to hear that our dedication to cleanliness and top-notch service made a terrific impression on you. We look forward to welcoming you back for another great stay soon!

10/10 Excellent

Gary, Lawrence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and affordable
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 18 avr. 2024
Dear Gary,Thank you for your great review and perfect rating! We appreciate you mentioning our excellent value and the high standards of cleanliness we adhere to. We hope you return to Thunderbird Lodge Mitchell soon for another great stay!

8/10 Bien

Georgia

Voyage en famille
Les points forts : Équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Inside the room was quite clean. The common areas and halls were dirty. Mngt had the heat cranked up to 90 everywhere outside the room. They rally need to do something with all outside areas - a real wreck
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Georgia,Thank you for visiting Thunderbird Lodge Mitchell. We trust you settled right into our tidy accommodations, and rest assured, we'll work hard to keep our property clean and well-maintained. Safe travels, and we hope you return.

8/10 Bien

Jan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was very comfortable for a stop on our way to Colorado. Will stop again on our way back.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 12 avr. 2024
Dear Jan,Thank you for taking the time to write a review for us at Thunderbird Lodge Mitchell. It is wonderful to hear you enjoyed a comfortable stay with us. We look forward to seeing you on your return trip.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Karen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was clean and nice. Staff was very friendly. Breakfast was good. Would stay again.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 10 avr. 2024
Dear Karen, Thank you for your positive feedback! We're glad you enjoyed your stay and found everything clean and nice. Our friendly staff and delicious breakfast are always here to welcome you back. See you again soon!