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Avis sur Bel Aire Motel

2 out of 5
Bel Aire Motel
300 East Broadway Street, Missoula, MT

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 134 avis sur 558." "
Note des voyageurs de 8 (Bien), d’après 141 avis sur 558." "
Note des voyageurs de 6 (Satisfaisant), d’après 101 avis sur 558." "
Note des voyageurs de 4 (Médiocre), d’après 83 avis sur 558." "
Note des voyageurs de 2 (Horrible), d’après 99 avis sur 558." "

6,8/10

Propreté

7,6/10

Personnel et service

5,8/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

10/10 Excellent

Marine Christophe

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Motel bien placé, tant le centre ville (agréable) que le centre commercial sont accessibles à pied. Nous avions réservé une chambre avec frigo, il y avait aussi un micro onde. La chambre était grande, propre (sol dur, pas de moquette), bien aménagée avec une table et 2 chaises. Bonne étape sur notre route entre Yellowstone et Seattle
Séjour de 1 nuit en juin 2023
Réponse de Brenda H le 13 juin 2023
We appreciate you choosing Motel 6. Thank you for your feedback. We look forward to you staying with us again.Sincerely,Brenda Harris

6/10 Satisfaisant

Huu Binh An

Voyage en famille avec de jeunes enfants
Na
Séjour de 1 nuit en juillet 2022

10/10 Excellent

MARTINE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Réponse de GM le 9 sept. 2019
Thank you for taking the time to share your comments concerning your stay with us. We strive to provide a superior guest experience and valuable guest feedback helps us determine how well we are delivering on that commitment. I have reviewed your comments and concerns, and I want to assure you that they are appreciated and valued; and hope you will give us an opportunity to better serve you in the near future. Sincerely, The General Manager

8/10 Bien

William

Voyage en groupe
Les points forts : Propreté et personnel et service
Some of the drawers and doors looked ragged or completely fell apart when any pressure was on them, but besides that everything was really good and convenient if you have to go near the University
Séjour de 1 nuit en mai 2024

10/10 Excellent

Janet

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very helpful and accommodating.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Jaylene

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Very dirty room for the price.
Séjour de 1 nuit en avril 2024
Réponse de Mountainside Hospitality le 23 avr. 2024
Jaylene,Thank you for bringing this to our attention. We aim to deliver every guest a clean room every time--We will look into this matter and ensure that we deliver on that promise for future stays.Thanks again for staying with us at Motel 6 and make it a great day!

6/10 Satisfaisant

Jason

Les points forts : Propreté
Was not told through Expedia's website and only made aware at check-in that there was a 50 dollar deposit required to stay at The Missoula Motel 6 . Also, it would be refunded only after room inspection at checkout and if the staff decided that the room was in satisfactory condition. I still haven't been refunded my money . If I had known that there were more charges I would have probably looked at renting another Motel in town .
Séjour de 1 nuit en février 2024
Réponse de Mountainside Hospitality le 14 févr. 2024
Thank you for your comments, Jason. I've reviewed your file and see that the deposit was refunded to you on Feb, 11. We are currently working with our partners to ensure that the information on their sites is correct and accurate. Apologies for any miscommunication. Otherwise, make it a great day!

8/10 Bien

Kathryn

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
What you’d expect for a Motel 6. Overall a good experience.
Séjour de 2 nuits en janvier 2024
Réponse de Mou le 12 févr. 2024
Kathryn,Thank you for your review! Please keep us in mind for future stays--we'll leave the light on for you.

8/10 Bien

Ally

Séjour de 1 nuit en janvier 2024
Réponse de Mountainside Hospitality le 12 févr. 2024
Thank you for your review!

8/10 Bien

Thurman

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Mountainside Hospitality Management le 19 janv. 2024
Thank you for your review. Please keep us in mind for your future stays. We'll leave the light on for you.

6/10 Satisfaisant

Victoria

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
King bed, 3 pillows, one no pillowcase. Not as clean as it should've been. Bathroom clean, bed very good. The chair in room was dirty, dusting needed, and the best area around the sink and bathroom. Mirrors needed recleaned. Front desk very nice.
Séjour de 1 nuit en janvier 2024
Réponse de Mountainside Hospitality Management le 9 janv. 2024
Victoria,Thank you for taking the time to leave us a review and providing feedback. We're disappointed to hear you weren't completely satisfied with your stay. We will work to address these issues and look forward to seeing you again soon!

6/10 Satisfaisant

Samuel

Les points faibles : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Mountainside Hospitality Management le 9 janv. 2024
Samuel,Thank you for your review.

4/10 Médiocre

Brian

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never again
Styed 3 days thru Christmas. Tried to tell the guy who checked me in that i wanted 3rd floorvwith no one above me and he put me on 2nd floor and people beside and above both had dogs that ran and played sounding like horses. Finally called the 2nd night and got someone at the front desk to complain to no.avail. Hot water wasnt even luke warm the whole 3 days we were there. Then Christmas Day the fire department was knocking on doors literally trying to find out were the maintenance man stayed. Literally 2 bath towels and one hand towel is all that was in the room along with a rool and a half of toliet paper and no house keeping services the entire time. Worst Motel 6 I've ever stayed at and thats saying alot
Séjour de 3 nuits en décembre 2023
Réponse de Brand Experience Team le 8 janv. 2024
Hi Brian,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Unfortunate
Séjour de 1 nuit en décembre 2023
Réponse de Mountainside Hospitality Management le 9 janv. 2024
Thank you for your review.

8/10 Bien

Elisabeth

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 2 nuits en octobre 2023
Réponse de Mountainside Hospitality Management le 16 déc. 2023
Thank you for your review, Elisabeth. Please keep us in mind for your future stays. We'll leave the light on for you.

8/10 Bien

Michael

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Mountainside Hospitality Management le 16 déc. 2023
Thank you for your review. Please keep us in mind for you future stays. We'll leave the light on for you.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Gone downhill a lot in the last 10 years.
It's ridiculous that they unplug the refrigerator in between guests. Fine, if you want to save electricity, do that. But the person checking people in has to tell the guests that the refrigerator is unplugged. We had a lot of food that had to be thrown out because we had no idea it had been at room temperature all night. This used to be a very competitive motel when they first revamped it, putting in new flooring, spiffing it up. Modest but always clean and very convenient location next to the campus. I was not impressed this last visit. And it was 40 bucks more per night than a much better motel that we stayed at just a few nights later.
Séjour de 2 nuits en octobre 2023
Réponse de Brand Experience Team le 26 déc. 2023
Hi Traveler,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

6/10 Satisfaisant

Kevin

Séjour de 1 nuit en décembre 2023
Réponse de Mountainside Hospitality Management le 16 déc. 2023
Thank you for your review. Please keep us in mind for your future stays.

2/10 Horrible

Keith

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The only positive of this experience was the front desk associate who checked us in. Nice guy. We didn't get to our room until late and didn't have the energy to do anything other than try to turn on a light (that was burned out), turn the TV on and fall asleep. When we woke up this morning we had a chance to examine the space. Our room was filthy. There were mystery stains running down the wall. The microwave/toaster oven had food caked into the bottom of it and splattered all over the inside. We opened the fridge and were IMMEDIATELY overwhelmed with an awful rotten smell, despite it looking clean. It made both of us gag. The bathtub and shower walls were stained. Sheets on the bed were so wrinkled it made me question if they had been changed. Paint splatters on the floor and cabinets near the vanity. The burned out light fixture had a layer of dust and grime on it that showed it obviously hadn't been cleaned in several weeks. Front door had scratches all around the locks and more stains. We will never stay here again, and I will be reaching out for a full refund. The Motel 6 north of town is remarkably better, we have stayed there several times and haven't had any memorably terrible experiences such as this one. Disgusting, unsanitary, and downright shameful. Didn't have time to speak with staff this morning, as we had to hurry home, and I hate leaving reviews without talking to anyone first to get issues resolved in-person, but I have never had as bad of a room as this.
Séjour de 1 nuit en décembre 2023
Réponse de Brand Experience Team le 20 déc. 2023
Hi Keith,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

2/10 Horrible

Aimee

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Mountainside Hospitality Management le 16 déc. 2023
Thank you for your review.

2/10 Horrible

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nope nope
Lady’s at check in were nice enough. They were overwhelmed a bit. The room has a fridge, when opened it smelled like death. Made our room unbearable…There’s flys in the room, weird for December in MT. Hair everywhere….just not good…pretty gross…I’m gonna nicely try for a partial refund.
Séjour de 1 nuit en décembre 2023
Réponse de Brand Experience Team le 7 déc. 2023
Hi Traveler,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 Médiocre

Eric

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
It says that it is open 24/7 but the night window which says 11:00 p.m. to 6:00 a.m. ring bell for service was a lie there was nobody on shipped when I locked myself out of my room without a coat and shoes in 20° weather out 1:00 in the morning I had to wait outside with my pregnant friend until 6:00 when staff finally arrived, I didn't even get an apology I had mentioned compensation for free night and she ignored me until after check out the next day I asked her to talk to a manager about it so they compd me one free night. I believe we should have got a free night for every hour we were stuck outside getting frostbite.
Séjour de 1 nuit en novembre 2023
Réponse de Brand Experience Team le 5 déc. 2023
Hi Eric,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Médiocre

Ashley

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Our room was dirty. Hair in the bedding all over and the shower was dirty. Staff was pleasant.
Séjour de 1 nuit en novembre 2023
Réponse de Mountainside Hospitality Management le 21 nov. 2023
Thank you for bringing these items to our attention. It is important that we meet our guests' expectations.Please keep us in mind for your next visit.

10/10 Excellent

John

Les points forts : Équipements
Close to university!
Séjour de 1 nuit en novembre 2023
Réponse de Mountainside Hospitality Management le 21 nov. 2023
Thank you for staying with us! Keep us in mind for your next stay. We'll leave the light on for you.

4/10 Médiocre

Lynette

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room wasn't clean; however, after the manager was advised, he apologized and said he would clean it himself. When we came back, it was good.
Séjour de 1 nuit en novembre 2023
Réponse de Mountainside Hospitality Management le 7 nov. 2023
Thank you for bringing this to our attention. Please keep us in mind for your future stays.

10/10 Excellent

Cheryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Mountainside Hospitality Management le 6 nov. 2023
Thank you for your review. Please keep us in mind for your future stays.

10/10 Excellent

Irene

Voyage en famille
Les points forts : Propreté et personnel et service
The room was too cold and not enough blankets.
Séjour de 1 nuit en novembre 2023
Réponse de Mountainside Hospitality Management le 6 nov. 2023
Thank you for bringing this to our attention. Please keep us in mind for your future stays.

2/10 Horrible

Jevon

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Unsatisfactory conditions
The room was dirty after they said it was cleaned. There was cracks in the ceiling and moldy ceiling tiles as well. Our door also wouldn't open with room key reprogramed multiple times. Desk clerk had to pry door open so we could get our stuff! This was supposed to be one of their suites! Property and room was in poor condition! Desk clerk did his best to get us intonour room. After our first night, we checked out and got a room somewhere else. Do not recommend this place!!
Séjour de 2 nuits en octobre 2023
Réponse de Mountainside Hospitality Management le 31 oct. 2023
Thank you for bringing these items to our attention. Please keep us in mind for your future stays.

6/10 Satisfaisant

Logan

Voyage en famille
Decent room for the price
Séjour de 1 nuit en octobre 2023
Réponse de Mountainside Hospitality Management le 23 oct. 2023
Thank you for your review. Please keep us in mind for future stays. We'll leave the light on for you!

10/10 Excellent

Marlene

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are all super nice and helpful. I also like the fact that they don’t bother you during your stay and will help when you need linen or toiletries
Séjour de 2 nuits en octobre 2023
Réponse de Mountainside Hospitality Management le 23 oct. 2023
Thank you for your glowing review. Please keep us in mind for future stays. We'll leave the light on for you!

4/10 Médiocre

Nicole

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Mountainside Hospitality Management le 23 oct. 2023
Thank you for your review. Please keep us in mind for future stays. We'll leave the light on for you!

8/10 Bien

Robert

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lobby was helpful and friendly.
Séjour de 1 nuit en octobre 2023
Réponse de Mountainside Hospitality Management le 20 oct. 2023
Thank you for staying with us. We are glad that you enjoyed your stay. Please keep us in mind for your future stays, we'll leave the light on for you.

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy check in.
Séjour de 1 nuit en octobre 2023
Réponse de Mountainside Hospitality Management le 20 oct. 2023
Thank you for staying with us. We are glad that you enjoyed your stay. Please keep us in mind for your future stays, we'll leave the light on for you.

6/10 Satisfaisant

Leslie

Les points faibles : Infrastructures et conditions de l’hébergement
Lived down to my low expectations of a motel 6. Over priced. Mattresses soft compared to similar motels.
Séjour de 1 nuit en octobre 2023
Réponse de Mountainside Hospitality Management le 11 oct. 2023
We are happy to hear that you liked the mattress. Thank you for choosing this location for your stay.

2/10 Horrible

Mart

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shower didn’t drain, TV/control didn’t work, non working light in bathroom for showering. There were long term guests that were disgusting , noisy, smoking. Room was very worn. Would not stay again.
Séjour de 1 nuit en octobre 2023
Réponse de Mountainside Hospitality Management le 11 oct. 2023
Thank you for bringing this to our attention. We will address these issues.

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The room I had this time seemed to be run down more than I one I had in July
Séjour de 2 nuits en septembre 2023
Réponse de Brand Experience Team le 9 oct. 2023
Hi Jennifer,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

4/10 Médiocre

Lisa

Séjour de 1 nuit en septembre 2023
Réponse de Mountainside Hospitality Management le 3 nov. 2023
Thank you for your review. Please keep us in mind for your future stays.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
check in was amazing. staff was very hardworking and friendly.
Séjour de 1 nuit en septembre 2023
Réponse de Brand Experience Team le 29 sept. 2023
Hi Traveler, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

6/10 Satisfaisant

Jana L, Nelson

Voyage en groupe
Les points forts : Personnel et service et équipements
We do like to stay here. Staff super cool. Only complaint was the cigarette buys all over the place. Not nice to come to your room to check in and butts everywhere all over the ground.
Séjour de 1 nuit en septembre 2023
Réponse de Brand Experience Team le 29 sept. 2023
Hi Jana L, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do not stay at this location.
Usually when I stay at a Motel 6, I expect a no frills but clean room. This wasn't the case with this property. I asked for a non smoking room and I thought I was going to get lung cancer the smoke was so bad in my room. I called down to the front desk to fix this. They said they would send someone up to address the issue but nothing happened. It was so late when we got in that I had no choice but to stay. The next day, our clothes smelled like a dirty ash tray. People were actually living in rooms at this location. The balcony was filthy, not to mention BBQ grills and patio chairs strewn all over outside. The floors in our room were filthy, the microwave looked like a burrito exploded in it.
Séjour de 2 nuits en septembre 2023
Réponse de Brand Experience Team le 29 sept. 2023
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

10/10 Excellent

Allen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The check in staff was amazing and professional. The morning needs to be more attentive to the job and not friends on the cell phone, especially when guest are checking out.
Séjour de 1 nuit en septembre 2023
Réponse de Mountainside Hospitality Management le 25 sept. 2023
We are glad that you enjoyed your stay. Thank you for bringing this to our attention. Please keep us in mind for your future stays.

2/10 Horrible

Elicia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hortible
Horrible property. Booked by mistake. Didn’t realize there were 3 motel 6 properties in Missoula. Night clerk was a hot mess. Should have left but was exhausted.
Séjour de 1 nuit en septembre 2023
Réponse de Brand Experience Team le 29 sept. 2023
Hi Elicia,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Bien

Shelley, Kalispell

Voyage en couple
Les points forts : Propreté et personnel et service
Staff helpful and friendly … burned out lights and poor lighting. Clean and convenient
Séjour de 1 nuit en septembre 2023
Réponse de Mountainside Hospitality Management le 25 sept. 2023
Thank you for bringing the lights to our attention. We are happy that you enjoyed your stay.

2/10 Horrible

Naomi

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bad experience at this hotel. Checking in was not bad, but I agree that Anthony is a bit off and talks too much about his personal life. He also said the Motel is locally owned and not corporate. As a business owner I would definitely want more for my business than what was represented this weekend! When we finally got up to our room someone else was standing in front of the door saying they were being put in it too! Mass confusion there but due to the Griz game there were alot of check ins all at once!! Stained sheets on one bed. Just gross!! Thank goodness there was 2! That alone had me wanting to leave but no other available rooms to rent anywhere!! The prices due to the game $164.00 for 1 night. Yep at Motel 6!! Prices today $89.00! Talk about gouging!! It was a birthday/anniversary gift for my husband!! We saved all summer to go and drive from Helena!! Absolutely no soap!! Not a smidgen! The bathtub looked like some bleach would do it good! Floors too! Just not clean looking. The A/C unit sounded like a jet at takeoff! Finally shut it off and had to deal with the heat!! Never could get the WiFi to work. Called to complain and was told they have no hot water to wash the sheets!! Our room had warmish water. Bleach and soaking and cold water get stains out. I know. I've done it! Take them to a laundromat then!! For what they just charged for one night for a booked motel I think they can afford it!! Not a good experience. Only good thing is it's right across from the stadium
Séjour de 1 nuit en septembre 2023
Réponse de Nancy Y. le 26 sept. 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

4/10 Médiocre

Adam

Séjour de 1 nuit en septembre 2023
Réponse de Mountainside Hospitality le 11 oct. 2023
Thank you for the review.

6/10 Satisfaisant

Kaye

Les points faibles : Personnel et service
Séjour de 1 nuit en septembre 2023
Réponse de Mountainside Hospitality Management le 25 sept. 2023
Thank you for the review. Please keep us in mind for your future travels.

2/10 Horrible

Shayne

Voyage en groupe
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
There was nothing that I really liked at all. It was very slow and un-organized upon check-in. There were no towels in my room, the shower curtain rod was broken and wreaked of pot. The other room the bathroom door was broken and couldn't be shut. And this one stunk as well of pot.
Séjour de 1 nuit en septembre 2023
Réponse de Nancy Y. le 26 sept. 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

4/10 Médiocre

Reagan

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements
The check-in process was horrendous! I was 8th in line and we stood and watched multiple people get assigned rooms already assigned to guests. Those guests showed back up in the office indicating there was already stuff in the rooms!!!! This is a HUGE SECURITY ISSUE for me!!! When we finally got to our room, we had no towels!! The ONLY reason we ever stay here is convenient parking and access to Griz games, otherwise…DON’T DO IT!
Séjour de 1 nuit en septembre 2023
Réponse de Nancy Y. le 26 sept. 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

10/10 Excellent

William

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Mountainside Hospitality Management le 11 oct. 2023
We are glad that you enjoyed your stay. Thank you for the review!

4/10 Médiocre

Lilynea

Voyage en groupe
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Disappointed
The room lock was not sturdy and the bolts were only half screwed in, the door itself was not stable and let a cold draft in. One of the queen beds had bedding that looked like they were balled up ie wrinkly. The shower blasted scalding hot then freezing cold then scalding hot then freezing cold. The ac/heater sounded like a airplane taking off all night. Street racers distrupted any sort of sleep. Then when the neighbor showered at 430 it sounded like he was in our room.
Séjour de 1 nuit en septembre 2023
Réponse de Nancy Y. le 26 sept. 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6