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Avis sur Mystic Lake Casino Hotel

3.5 out of 5
Mystic Lake Casino Hotel
2400 Mystic Lake Blvd., Prior Lake, MN

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 1058 avis sur 1590." "
Note des voyageurs de 8 (Bien), d’après 265 avis sur 1590." "
Note des voyageurs de 6 (Satisfaisant), d’après 111 avis sur 1590." "
Note des voyageurs de 4 (Médiocre), d’après 66 avis sur 1590." "
Note des voyageurs de 2 (Horrible), d’après 90 avis sur 1590." "

9,2/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Brandi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 1 nuit en mai 2024

10/10 Excellent

Lucy Ningpeen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Its nice
Séjour de 1 nuit en mai 2024

10/10 Excellent

Kelly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like staying at different casino hotels and this one was right where we needed it to visit family. I did not like that you could not park in the back which would of been more convenient. Also the signs to find the Promenade tower were confusing.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Valentina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ok
Séjour de 2 nuits en mai 2024

10/10 Excellent

Jarrett

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's a great place for our team to stay during our overnights.
Séjour de 1 nuit en mai 2024
Réponse de K le 27 mai 2024
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.

8/10 Bien

Brooke

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was clean. The casino was huge, with a lot of variety. Food options were expensive and we called down for towels and toiletries and never received them.
Séjour de 2 nuits en mai 2024
Réponse de K le 27 mai 2024
Thank you for taking the time to share the aspects you enjoyed and the ones we can take an opportunity in evolving. We hope this does not prevent a future visit from you.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de K le 27 mai 2024
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.

6/10 Satisfaisant

adam

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Beautiful
Séjour de 1 nuit en mai 2024
Réponse de K le 27 mai 2024
Thank you for your review Adam. If there are additional details that reflect your scoring, we welcome your additional feedback.

10/10 Excellent

Daniel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So quiet! Very friendly staff!!
Séjour de 1 nuit en mai 2024
Réponse de K le 21 mai 2024
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.

10/10 Excellent

Kathryn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quick check in and check out. Clean rooms. Quiet rooms.
Séjour de 1 nuit en mai 2024
Réponse de K le 21 mai 2024
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.

8/10 Bien

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de K le 21 mai 2024
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.

10/10 Excellent

Erika

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very quiet and amazingly clean.
Séjour de 1 nuit en avril 2024
Réponse de K le 19 mai 2024
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.

10/10 Excellent

Gregory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly kind welcoming accommodating
Séjour de 1 nuit en mai 2024
Réponse de K le 19 mai 2024
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.

10/10 Excellent

Chris

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place to stay nice rooms
Séjour de 2 nuits en mars 2024
Réponse de K le 21 mai 2024
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.

10/10 Excellent

Jeff

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de K le 18 mai 2024
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.

8/10 Bien

Hazem

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The reception staff have scolding personality. They don't treat the customer well. Noise, oh. I was given a room with door to a neighboring room. Of course it was locked, but the door was not sound proof. The neighbors came late, probably after a night in the casino, and had an intimacy episode that was loud enough to keep me awake at and after 2:30am.
Séjour de 1 nuit en mai 2024
Réponse de K le 24 mai 2024
Thank you for taking the time to share the aspects you enjoyed and the ones we can take an opportunity in evolving. We hope this does not prevent a future visit from you.

10/10 Excellent

Shatae

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I always love staying at Mystic Lake hotel but the Promenade Tower is amazing!
Séjour de 1 nuit en mai 2024
Réponse de K le 14 mai 2024
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.

8/10 Bien

Janet, Hanover

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de K le 17 mai 2024
Thank-you for sharing your experience with us, we look forward to your return in the near future.

10/10 Excellent

Tracey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fun times. Professional and friendly staff.
Séjour de 2 nuits en mai 2024
Réponse de K le 14 mai 2024
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have been to Mystic Lake many times, but we decided to change it up just a little bit this time. We stayed in the Promenade Tower suites, which were very beautiful and comfortable. We also ate at The Meadows Bar & Grill and the food was so delicious! Thank you, Mystic Lake, for making our Mother’s Day Weekend so memorable!
Séjour de 2 nuits en mai 2024
Réponse de K le 14 mai 2024
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.

4/10 Médiocre

Rachel

Voyage en famille
Les points forts : Propreté et personnel et service
No separate parking for hotel guests. Had to park very far away from the hotel entrance. Felt unsafe walking from my car to the hotel. Staff was very friendly.
Séjour de 2 nuits en mai 2024
Réponse de K le 14 mai 2024
Thank you for taking the time to share the aspects you enjoyed and the ones we can take an opportunity in evolving. We hope this does not prevent a future visit from you.

10/10 Excellent

Diana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent resort in a nice area. Clean facility and professional staff!
Séjour de 2 nuits en mai 2024
Réponse de K le 14 mai 2024
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.

10/10 Excellent

Rudy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en mai 2024
Réponse de K le 12 mai 2024
Thank you for your 5/5 review! We hope to welcome you back for another visit soon!

10/10 Excellent

Letty Soursis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful stay
Séjour de 1 nuit en mai 2024
Réponse de K le 12 mai 2024
Thank you for your 5/5 review! We hope to welcome you back for another visit soon!

10/10 Excellent

Saakira, Freeport

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved everything will be back
Séjour de 1 nuit en mai 2024
Réponse de K le 14 mai 2024
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.

10/10 Excellent

James

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great quiet convenient easy to get to
Séjour de 2 nuits en mai 2024
Réponse de Christopher le 9 mai 2024
Thank you for your 5/5 review James! We hope to welcome you back for another visit!

8/10 Bien

Charity

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et équipements
The property is well maintained. We stayed in a non smoking room, but there was a hint of cigarette smoke, either from the sheets or from the history. They don’t allow guests to bring their own alcohol to their rooms. I found this to be very odd and inconvenient. There isn’t much to do within walking distance unless you enjoy sub par dining and slot machines. They didn’t have a poker room and they are supposed to be a casino. The pool was the highlight of the stay.
Séjour de 3 nuits en mai 2024
Réponse de Christopher le 9 mai 2024
Thank you for your review. Our property follows common industry procedures regarding the possession of alcohol where alcohol may be purchased. We appreciate you taking the time to provide details about your recent stay as it allows us to enhance our guests experience. We hope to have the pleasure of welcoming you back.

2/10 Horrible

Michael

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and friendly place
Séjour de 1 nuit en mai 2024
Réponse de Christopher le 9 mai 2024
Thank you for your review Michael. If there are additional details that reflect your scoring, we welcome your additional feedback.

10/10 Excellent

Tetyana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de K le 27 mai 2024
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.

10/10 Excellent

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location. Easy and fast check in, vallet was great. Awesome ambiance and super fun to explore.
Séjour de 1 nuit en mai 2024
Réponse de K le 4 mai 2024
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.

10/10 Excellent

Jo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en mai 2024
Réponse de K le 4 mai 2024
Thank-you for sharing your kind comment with us, we look forward to your return in the near future.

10/10 Excellent

Ken

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First time here....loved it
Séjour de 1 nuit en mai 2024
Réponse de K le 3 mai 2024
Thank you for your review Ken! We look forward to welcoming you back!

10/10 Excellent

Santos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I really like it thank you wonderful place
Séjour de 1 nuit en avril 2024
Réponse de K le 3 mai 2024
Thank you for your review Santos! We look forward to welcoming you back!

10/10 Excellent

Janell

Séjour de 2 nuits en avril 2024
Réponse de K le 19 mai 2024
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.

4/10 Médiocre

Trevor

Séjour de 1 nuit en avril 2024
Réponse de K le 18 mai 2024
Thank you for your review Trevor. If there are additional details that reflect your scoring, we welcome your additional feedback.

10/10 Excellent

Jermaine, Rockford

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful and Peaceful
Séjour de 1 nuit en avril 2024
Réponse de Christopher le 1 mai 2024
Thank you for your kind words!

6/10 Satisfaisant

Tim

Les points forts : Infrastructures et conditions de l’hébergement
Clean
Séjour de 2 nuits en avril 2024
Réponse de K le 3 mai 2024
Thank you for taking the time to share the aspects you enjoyed and the ones we can take an opportunity in evolving. We hope this does not prevent a future visit from you.

10/10 Excellent

Judy

Séjour de 1 nuit en avril 2024
Réponse de K le 14 mai 2024
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.

10/10 Excellent

Angelina

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I like everything. This place is amazing!!!!
Séjour de 1 nuit en avril 2024
Réponse de K le 3 mai 2024
Thank you for your review Angelina! We look forward to welcoming you back!

10/10 Excellent

Jermaine, Rockford

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So very peaceful!
Séjour de 1 nuit en avril 2024
Réponse de K le 3 mai 2024
Thank you for your review Jermaine! We look forward to welcoming you back!

10/10 Excellent

AnnaMaria

Les points forts : Infrastructures et conditions de l’hébergement
Very clean place and helpful staff
Séjour de 1 nuit en avril 2024
Réponse de K le 3 mai 2024
Thank you for your review Anna Maria! We look forward to welcoming you back!

8/10 Bien

Julie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was very nice. Food and drinks were very high priced. Noise levels i connecting room.
Séjour de 1 nuit en avril 2024
Réponse de K le 3 mai 2024
Thank you for taking the time to share the aspects you enjoyed and the ones we can take an opportunity in evolving. We hope this does not prevent a future visit from you.

2/10 Horrible

Douglas

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sheets full of blood, hair and dirt. Not just a stain either. The blood had dried and turned to flakes all over the bed. This bedding was NEVER washed before pur stay. Makes me wonder how often this happens. That night we were told we would be refunded. After 2 months of very slow replies they decided not to refund me, never even gave a reason. Expedia called them for me and they were told they would not refund. Worst hotel experience ive ever had. We have been going to mystic for over 20 years, that was the last time we will ever go back. We have plenty of casino options here in MN, pick somewhere different.
Réponse de Christopher le 1 mai 2024
Douglas, thank you for your feedback. We are truly saddened to read your experience as this does not reflect a normal guest experience at our property. We have touched base with our hotel operations team to ensure a solution was provided due to the nature of this incident. Our team hopes to have the pleasure of welcoming you back in hopes of regaining your trust and confidence.

8/10 Bien

Lisa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de K le 11 mai 2024
Thank you for your review Lisa. If there are additional details that reflect your scoring, we welcome your additional feedback.

10/10 Excellent

Debbie

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de K le 3 mai 2024
Thank you for your review Debbie! We look forward to welcoming you back!

8/10 Bien

Jason

Séjour de 1 nuit en avril 2024
Réponse de K le 11 mai 2024
Thank you for your review Jason. If there are additional details that reflect your scoring, we welcome your additional feedback.

10/10 Excellent

Nicolas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing stay!
Séjour de 2 nuits en mars 2024
Réponse de K le 3 mai 2024
Thank you for your review Nicolas! We look forward to welcoming you back!

10/10 Excellent

Ruth

Séjour de 1 nuit en avril 2024
Réponse de K le 7 mai 2024
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.

10/10 Excellent

Joanne

Séjour de 1 nuit en avril 2024
Réponse de K le 7 mai 2024
Thank-you for sharing your awesome experience with us, we look forward to your return in the near future.

10/10 Excellent

Gary, Andover

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was what it was.
Séjour de 1 nuit en avril 2024
Réponse de K le 3 mai 2024
Thank you for your review Gary! We look forward to welcoming you back!