Extérieur

Avis sur Duo Milan Porta Nuova, A Tribute Portfolio Hotel

4 out of 5

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 318 avis sur 513." "
Note des voyageurs de 8 (Bien), d’après 143 avis sur 513." "
Note des voyageurs de 6 (Satisfaisant), d’après 24 avis sur 513." "
Note des voyageurs de 4 (Médiocre), d’après 15 avis sur 513." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 513." "

9,4/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Robert, Geneve

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien situé à moins de 10 minutes à pied de la Gare Centrale. Dans une zone commerciale avec des tours à bureaux aux alentours.
Séjour de 1 nuit en février 2024

4/10 Médiocre

Martin

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
This hotel is close to the Milano Centrale train station. Nice restaurants around. There was a photobooth in the lobby, not working. For an obscure reason, I was charged 6 Euros the day after we left. No infos on why. I contacted them to know. After 2 messages, they told me it was for a bag of chips. We never took anything in the mini bar so I asked them to correct it. Twice. Never got an answer. So be aware your total price might be boosted by this kind of scam from the hotel.
Réponse de lm le 20 juin 2023
Dear Martin,Thank you for sharing your comments regarding your recent stay at Duo Milan Porta Nuova, a Tribute Portfolio Hotel.I am disappointed to hear that your experience did not meet your expectations and please accept our apologies for any inconvenience caused. Please rest assured that I have shared your feedback with the team, as we always look for opportunities to improve. I would like to inform you that the minibar charge has been canceled.Nevertheless, we hope to have the opportunity to welcome you back to our property for a vastly improved experience. Sincerely,Luigi MazzaFront Office ManagerDuo Milan Porta Nuova, a Tribute Portfolio Hotel

10/10 Excellent

Oscar

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hotel pour séjour perso ou pro
Très bel hotel, un lobby moderne, une équipe très conviviale et une chambre spacieuse, quelques léger problèmes de maintenance (Poignée porte) mais sinon vraiment bien, lit très grand et très confortable aussi, bref tout bon.
Séjour de 2 nuits en avril 2023
Réponse de lm le 25 avr. 2023
Dear Oscar,Thank you for taking the time to share your comments regarding your recent experience at Duo Milan Porta Nuova, a Tribute Portfolio Hotel.I am delighted to hear you had a very positive stay and I have shared your very kind words with the entire team.May I also take this opportunity to inform you that the hotel has recently completed a fantastic rebranding: as of 13th February 2023, our property has been renamed Duo Milan Porta Nuova, a Tribute Portfolio Hotel. Tribute Portfolio is a new Marriott lifestyle brand and we are the second property in Italy with this sort of affiliation. These are exciting news for us which we are delighted to share with you, as after some major investments the property looks even more beautiful and enhanced.We look forward to welcoming you back very soon!Sincerely,Luigi MazzaFront Office ManagerDuo Milan Porta Nuova, a Tribute Portfolio Hotel

10/10 Excellent

Camille

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un très bel hôtel tout neuf, de très belles chambres et un personnel très à l'écoute ! Excellent séjour pour un long week-end :)
Séjour de 3 nuits en avril 2023
Réponse de lm le 11 avr. 2023
Dear Camille,Thank you for taking the time to share your comments regarding your recent experience at Duo Milan Porta Nuova, a Tribute Portfolio Hotel.I am delighted to hear you had a very positive stay and I have shared your very kind words with the entire team.May I also take this opportunity to inform you that the hotel has recently completed a fantastic rebranding: as of 13th February 2023, our property has been renamed Duo Milan Porta Nuova, a Tribute Portfolio Hotel. Tribute Portfolio is a new Marriott lifestyle brand and we are the second property in Italy with this sort of affiliation. These are exciting news for us which we are delighted to share with you, as after some major investments the property looks even more beautiful and enhanced.We look forward to welcoming you back very soon!Sincerely,Luigi MazzaFront Office ManagerDuo Milan Porta Nuova, a Tribute Portfolio Hotel

10/10 Excellent

Victorine

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
parfait
Séjour de 2 nuits en mars 2023
Réponse de lm le 4 avr. 2023
Dear Victorine,Thank you for taking the time to share your comments regarding your recent experience at Duo Milan Porta Nuova, a Tribute Portfolio Hotel.I am delighted to hear you had a very positive stay and I have shared your very kind words with the entire team.May I also take this opportunity to inform you that the hotel has recently completed a fantastic rebranding: as of 13th February 2023, our property has been renamed Duo Milan Porta Nuova, a Tribute Portfolio Hotel. Tribute Portfolio is a new Marriott lifestyle brand and we are the second property in Italy with this sort of affiliation. These are exciting news for us which we are delighted to share with you, as after some major investments the property looks even more beautiful and enhanced.We look forward to welcoming you back very soon!Sincerely,Luigi MazzaFront Office ManagerDuo Milan Porta Nuova, a Tribute Portfolio Hotel

8/10 Bien

Francoise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour agréable , dans un quartier un peu éloigné du centre mais près des transports . Pas de parking , dommage.
Séjour de 2 nuits en novembre 2021
Réponse de Guest Relation Office le 11 janv. 2022
Thank you for taking the time to leave your lovely comments here. I am delighted to learn that you had such a great time with us. We hope to welcome you back in a near future.

10/10 Excellent

NGUYEN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pratique et propre
L’hôtel est idéalement situé à proximité de la station centrale de train. Le service est discret et efficace. Le petit déjeuner est copieux. La chambre dans laquelle j’ai séjourné était confortable, propre, moderne et bien conçue.
Séjour de 2 nuits en novembre 2019
Réponse de Guest Relation Office le 21 nov. 2019
Dear Nguyen, Thank you for your detailed review. We truly appreciate your kind words and we are pleased to hear that you had a good stay at Four Points Sheraton. Guest satisfaction is always our aim and we hope to welcoming you again soon. Best regards,

8/10 Bien

BELGHITH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2019
Réponse de Guest Relation Office le 5 nov. 2019
Thank you. We hope to see you again.

8/10 Bien

boubker

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2019
Réponse de Guest Relation Office le 5 nov. 2019
Thank you so much.

10/10 Excellent

ELIE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super rapport qualité/prix Hôtel entièrement rénové proche de la gare
Séjour de 2 nuits en août 2019
Réponse de Guest relation Manager le 2 sept. 2019
Dear Elie, thank you very much for your review and good score. We are very happy to know that you enjoyed your time at the Four points Sheraton Milan Center. We hope to see you again very soon for your next stay in Milan Sincerely,

10/10 Excellent

dolores

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Excellent hôtel, chambre très spacieuse propre agréable. Le personnel est au petit soin et disponible. Le petit déjeuner est copieux et excellent. Proche de la gare sncf, le métro se trouve à 300m.
Séjour de 2 nuits en août 2019
Réponse de Guest Relation Office le 20 août 2019
Dear Dolores, Thank you for taking the time to evaluate your stay. We are delighted to learn that you enjoyed your time with us. We hope to welcome you back soon.

10/10 Excellent

Angelo, Montreux switzerland

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Excellente situation géographique Personnel très sympathique et très efficace
Séjour de 1 nuit en mai 2019
Réponse de Guest Relation le 6 mai 2019
Dear Angelo, Thank you so much for your wonderful review on behalf of all the staff, you comments will be shared with everyone. We hope to see you very soon in Milan at Four Points by Sheraton. Regards,

10/10 Excellent

Géraldine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
3 jours de shopping à Milan avec des ados. Hôtel proche de la gare, personnel agréable, chambre calme et literie très confortable. Le top !
Séjour de 2 nuits en avril 2019
Réponse de Guest Relation le 6 mai 2019
Dear Geraldine, Thank you for your nice review. We are happy to know the the overall experience met your expectations and we hope to have the opportunity to welcoming you back soon. Sincerely

10/10 Excellent

Georges

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2018
Réponse de Guest Relation Offce le 19 nov. 2018
Thank you for taking the time to leave your good review here. I am delighted to learn that you had such a great time with us. We hope to welcome you back in a near future.

10/10 Excellent

christel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très belle hôtel propre accueil parfait
Séjour de 2 nuits en novembre 2018
Réponse de Guest Relation Office le 10 nov. 2018
Thank you Christel. We hope to welcoming you soon. Best Regards

8/10 Bien

Pascal, Geneve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
C'est un pzu bruyant du aux travaux tout proche et aussi du aux autres occuoants de l'hotel pas tres respectueux du sommeil des autres !
Séjour de 1 nuit en octobre 2018
Réponse de Guest Relation Office le 30 oct. 2018
Dear Pascal, thanks for your good review. I was concerned to learn that you encountered some difficulties with noise and must offer my sincere apologies for the disappointment caused. Please remember that our ront desk staff is always at disposal to help you. We hope to welcoming you soon at Four Points. Best Regards

8/10 Bien

Jmayaj, Hendaya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bonne situation calme tres bonne literie.proprete . Petit dejeuner copieux
Séjour de 4 nuits en octobre 2018
Réponse de Guest Relation Office le 30 oct. 2018
Thank you Jmayaj for the good review. We are delighted to learn that you have enjoyed a most pleasant stay with us and have appreciated our good service. We are looking forward to welcoming you back soon!

2/10 Horrible

violette, laval

Les points faibles : Infrastructures et conditions de l’hébergement
Didn’t t like it
Séjour de 1 nuit en avril 2024

10/10 Excellent

FATIH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
As expected
Séjour de 2 nuits en mai 2024

4/10 Médiocre

SAITO, Nakano

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Équipements
一番の問題は設備でした。エレベーターのシステム障害や大規模停電、スタッフは親切で努力していましたが、設備の不備がひどすぎました。 朝食は素晴らしく美味しかったです。 インテリアはレトロモダンな感じでカラフルです。 ジョイア駅から徒歩5分ですが、周りには便利なお店は全くありません。ビル林立のオフィス街です。
Séjour de 1 nuit en avril 2024

10/10 Excellent

Justin, Stafford Heights

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 3 nuits en avril 2024

10/10 Excellent

John

Voyage en couple
Great location. Clean quiet rooms and great service. Special thanks to Alex and Aija.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Nicholas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very comfortable and quiet room for our first 3 nights. Left for an overnight and came back to a different room that was noisier. But overall, I’d go back.

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great hotel
Great hotel with amazing staff, close to Metro. Lighting in the room is a bit dark and could be improved.
Séjour de 3 nuits en février 2024

2/10 Horrible

LAU KUEN

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2024

10/10 Excellent

Junyul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Mila

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exceptional staff! Always would stay here on next trips to Milano.

10/10 Excellent

Simone

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

8/10 Bien

Jennifer, San Jose

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and very nice staffs
Séjour de 4 nuits en décembre 2023

4/10 Médiocre

Peter

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
I would not recommend staying at this property. The main reason is that they never restocked any of the amenities. I had to constantly ask for toilet paper, tissues, soap, coffee, creamers. They did not have the ability to see that things needed to be refilled. The Wi-Fi barely worked and it was very frustrating when traveling with family. We also decided to eat in one evening and ate at the bar. We viewed their full menu in three places: elevator, lobby, and in room TV. When we ordered from the bar they told us it was a limited bar menu and room service. So we ordered a pizza, lasagna, burger, and pasta. How can you mess that up especially in Italy. When the food arrived I immediately knew it was all frozen food. They did have the decency to admit that it was. I explained that they should inform customers that this food is not fresh and frozen. I told them I refused to pay for the food a. They also decided to charge us for our drinks instead of covering it for our inconvenience. They we went to the cafe across the street and the manger came in to talk to the waiter and told us this will be covered. That wasn’t true instead the cafe owner told us that he just asked that we be treated well. Lastly, when I made this reservation I accidentally made the check out date one day extra and I called Expedia 10 minutes later explaining my error. The hotel never responded and charged me. The staff was friendly but this hotel does not meet expectations and I would avoid staying here.
Séjour de 8 nuits en décembre 2023

10/10 Excellent

Jacques

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Stylianos

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Jarvis

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable hotel and location.
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Nicholas, Marietta

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Many great restaurants along the same street. We ate at 4 of them. The hotel itself was relatively quiet, but our second room let more noise in from other rooms than our first room (we had two stays within one week). Hotel kept our bags for the one night we were gone to Lake Como. We picked the hotel because of its proximity to Milano Centrale. It was a good choice.

10/10 Excellent

Thamer

Séjour de 3 nuits en novembre 2023

10/10 Excellent

Oliver

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gutes Hotel in der Nähe des Bahnhofs.
Séjour de 2 nuits en novembre 2023

8/10 Bien

Tobias

Les points forts : Propreté et infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

8/10 Bien

Kenneth

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
When you take the train stay here.
Close to train….clean. Marvelous breakfast, dinner available.
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Mitchell

Séjour de 1 nuit en octobre 2023

2/10 Horrible

Rusty Bryce

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We rescheduled this reservation through Hotels.com. They booked my new one but didn’t reschedule this one so I paid for two hotels for one night, had to pay for both, then didn’t have a hotel for the night I needed it. They wouldn’t refund or rebook to correct the mistake.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Nicole

Séjour de 2 nuits en septembre 2023

6/10 Satisfaisant

Philipp

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en septembre 2023

10/10 Excellent

Jesper

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotellet levede op til vores forventninger. Ligger centralt i forhold til stationen og i et meget spændende nyt kvarter 5 min gang derfra. Morgenmaden bød på et meget stort udvalg.
Séjour de 3 nuits en septembre 2023
Réponse de lm le 29 sept. 2023
Dear Jesper,Thank you for taking the time to share your comments regarding your recent experience at Duo Milan Porta Nuova, a Tribute Portfolio Hotel.I am delighted to hear you had a very positive stay and I have shared your very kind words with the entire team.May I also take this opportunity to inform you that the hotel has recently completed a fantastic rebranding: as of 13th February 2023, our property has been renamed Duo Milan Porta Nuova, a Tribute Portfolio Hotel. Tribute Portfolio is a new Marriott lifestyle brand and we are the second property in Italy with this sort of affiliation. These are exciting news for us which we are delighted to share with you, as after some major investments the property looks even more beautiful and enhanced.We look forward to welcoming you back very soon!Sincerely,Luigi MazzaFront Office ManagerDuo Milan Porta Nuova, a Tribute Portfolio Hotel

10/10 Excellent

Sunil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was very nice
Réponse de lm le 29 sept. 2023
Dear Sunil,Thank you for taking the time to share your comments regarding your recent experience at Duo Milan Porta Nuova, a Tribute Portfolio Hotel.I am delighted to hear you had a very positive stay and I have shared your very kind words with the entire team.May I also take this opportunity to inform you that the hotel has recently completed a fantastic rebranding: as of 13th February 2023, our property has been renamed Duo Milan Porta Nuova, a Tribute Portfolio Hotel. Tribute Portfolio is a new Marriott lifestyle brand and we are the second property in Italy with this sort of affiliation. These are exciting news for us which we are delighted to share with you, as after some major investments the property looks even more beautiful and enhanced.We look forward to welcoming you back very soon!Sincerely,Luigi MazzaFront Office ManagerDuo Milan Porta Nuova, a Tribute Portfolio Hotel

10/10 Excellent

Sandy

Séjour de 1 nuit en septembre 2023
Réponse de lm le 25 sept. 2023
Dear Sandy,Thank you for taking the time to share your feedback regarding your recent experience at Duo Milan Porta Nuova, a Tribute Portfolio Hotel.I am delighted to hear you had a very positive stay and I have shared your feedback with the entire team.May I also take this opportunity to inform you that the hotel has recently completed a fantastic rebranding: as of 13th February 2023, our property has been renamed Duo Milan Porta Nuova, a Tribute Portfolio Hotel. Tribute Portfolio is a new Marriott lifestyle brand and we are the second property in Italy with this sort of affiliation. These are exciting news for us which we are delighted to share with you, as after some major investments the property looks even more beautiful and enhanced.We look forward to welcoming you back very soon!Sincerely,Luigi MazzaFront Office ManagerDuo Milan Porta Nuova, a Tribute Portfolio Hotel

2/10 Horrible

Lisa

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was nothing about this property that was good !! We were eaten alive by bugs found bug nests above doorways in hallways!! Cracks in old ceiling wood vents taped up smoke detectors in room not real safe the place was disgusting I would not ever recommend and all the manager said was I’m sorry! It was a health hazard there
Séjour de 1 nuit en septembre 2023
Réponse de Angelo le 24 sept. 2023
Dear lisa,I am disappointed to hear that your experience did not meet your expectations and please accept our apologies for any inconvenience caused.I am even more disappointed that after having met your husband on the departure date and spoken with him, exchanged emails after your stay and received your reply, you have chosen to write again since he ensured me that his way of addressing comments is absolutely not to write reviews but to talk to people because words are worth much more than a review.I have thoroughly investigated each and every comment with the team and although there are certainly things that can be improved, the review you have left does not represent the correct and full version of the events.However, I am not going to disclose any further details on this platform, but I am more than happy to address any other concerns you may have both via phone and email, as it has already been done.As you will appreciate by the high volume of very positive reviews we receive on a regular basis, your personal opinion and experience does not reflect the high hospitality standards we offer with passion to our guests on a daily basis.Nevertheless, we hope to have the opportunity to welcome you back to our property and make you enjoy the high quality of service and facilities we are renown for.Sincerely,Angelo PortaroRooms Division Manager

10/10 Excellent

Ana Paula

Séjour de 2 nuits en septembre 2023
Réponse de lm le 25 sept. 2023
Dear Ana Paula,Thank you for taking the time to share your feedback regarding your recent experience at Duo Milan Porta Nuova, a Tribute Portfolio Hotel.I am delighted to hear you had a very positive stay and I have shared your feedback with the entire team.May I also take this opportunity to inform you that the hotel has recently completed a fantastic rebranding: as of 13th February 2023, our property has been renamed Duo Milan Porta Nuova, a Tribute Portfolio Hotel. Tribute Portfolio is a new Marriott lifestyle brand and we are the second property in Italy with this sort of affiliation. These are exciting news for us which we are delighted to share with you, as after some major investments the property looks even more beautiful and enhanced.We look forward to welcoming you back very soon!Sincerely,Luigi MazzaFront Office ManagerDuo Milan Porta Nuova, a Tribute Portfolio Hotel

10/10 Excellent

William

Voyage en groupe
Séjour de 2 nuits en septembre 2023
Réponse de lm le 11 sept. 2023
Dear William,Thank you for taking the time to share your feedback regarding your recent experience at Duo Milan Porta Nuova, a Tribute Portfolio Hotel.I am delighted to hear you had a very positive stay and I have shared your feedback with the entire team.May I also take this opportunity to inform you that the hotel has recently completed a fantastic rebranding: as of 13th February 2023, our property has been renamed Duo Milan Porta Nuova, a Tribute Portfolio Hotel. Tribute Portfolio is a new Marriott lifestyle brand and we are the second property in Italy with this sort of affiliation. These are exciting news for us which we are delighted to share with you, as after some major investments the property looks even more beautiful and enhanced.We look forward to welcoming you back very soon!Sincerely,Luigi MazzaFront Office ManagerDuo Milan Porta Nuova, a Tribute Portfolio Hotel

8/10 Bien

Chloe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice modern hotel with good facilities. Not walkable to main tourist areas but only a 10 min walk to central train station with metro links
Séjour de 2 nuits en août 2023
Réponse de lm le 10 sept. 2023
Dear Chloe,Thank you for sharing your comments regarding your recent experience at Duo Milan Porta Nuova, a Tribute Portfolio Hotel.I am pleased that, overall, you’ve had an enjoyable stay, but disappointed that certain aspects did not entirely meet your expectations. Please rest assured that I have shared your feedback with the team, as we always look for opportunities to improve. We truly hope to have the opportunity to welcome you back very soon.Sincerely,Luigi MazzaFront Office ManagerDuo Milan Porta Nuova, a Tribute Portfolio Hotel