Piscine extérieure, tentes de plage, parasols de plage
Vérifier la disponibilité

Avis sur The Ritz-Carlton, South Beach

5 out of 5
The Ritz-Carlton, South Beach
1 Lincoln Rd, Miami Beach, FL

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 370 avis sur 569." "
Note des voyageurs de 8 (Bien), d’après 72 avis sur 569." "
Note des voyageurs de 6 (Satisfaisant), d’après 58 avis sur 569." "
Note des voyageurs de 4 (Médiocre), d’après 37 avis sur 569." "
Note des voyageurs de 2 (Horrible), d’après 32 avis sur 569." "

9,0/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

PHILIPPE

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Localisation ideale.
Séjour de 11 nuits en août 2023
Réponse de Hotel Manager le 30 août 2023
Dear Philippe, Thank you for choosing The Ritz-Carlton South Beach. Ideally situated, we enjoy being a part of our guests' exploration of Miami, one of the country's most alluring cities. We appreciate you sharing how much you enjoyed our inspiring location, and we look forward to your next visit.Warmest Regards,Kerem KendigelenHotel Manager

10/10 Excellent

Arianne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
AC was a bit too cold in the general areas , but everything else was perfect .
Séjour de 4 nuits en août 2023
Réponse de Hotel Manager le 23 août 2023
Dear Arianne, Thank you for taking the time to share about your stay at The Ritz-Carlton South Beach. It is always a pleasure to receive praise from our guests; however, we are also grateful to learn from candid comments where we can improve our guest experience. It was a pleasure hosting you, and we look forward to welcoming you on a future visit.Warmest Regards,Kerem KendigelenHotel Manager

10/10 Excellent

Lemire

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful!
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 16 juil. 2023
Dear Lemire, We thank you for your kind remarks on behalf of all the Ladies and Gentlemen at The Ritz-Carlton South Beach. Your genuine comfort is our highest mission, so we are delighted that we delivered our service commitment to you. We look forward to your next visit.Warmest Regards,Kerem KendigelenHotel Manager

10/10 Excellent

Gilles

Séjour de 7 nuits en août 2022

10/10 Excellent

Jonathan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service
Séjour de 2 nuits en juillet 2022

10/10 Excellent

Véronique

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super hôtel, j’ai adoré le bar et aussi les chambres
Séjour de 2 nuits en octobre 2021

10/10 Excellent

Daisy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The view of the pool, the sea and the sky together was breathtaking.
Séjour de 1 nuit en mai 2024

8/10 Bien

John

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good stay and would recommend. One note—this is a family oriented hotel (though SB may be an unusual choice for a family vacation)—expect lots of kids and families—if that’s not the experience you’re seeking might look at the One Hotel or Edition.
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Ozra Rozila

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
No, thank you. I know I will not go back to Ritz in South Beach again. I will try next time to get the Ritz myself .
Séjour de 3 nuits en mai 2024
Réponse de Director of Rooms le 28 mai 2024
Dear Ozra, Thank you for taking the time to evaluate our hotel. We are genuinely sorry your stay was not the exceptional experience you deserve. We always want our guests to leave feeling enriched and restored. If given the opportunity, we would have taken measures to address your concerns while you were with us. We hope you will consider giving us another occasion to provide you with the hospitality and accommodations you deserve every time you choose our hotel.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Ahmad

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Excellent service
Séjour de 8 nuits en mai 2024
Réponse de Director of Rooms le 27 mai 2024
Dear Ahmad, Thank you for choosing The Ritz-Carlton South Beach and for your gracious rating. Your comments were a pleasure to read; it is always lovely having our devotion to service recognized. We will be sure to share your compliments with our Ladies and Gentlemen, and we look forward to seeing you again soon. Warmest Regards,Tony Herasme,Director of Rooms

4/10 Médiocre

Tamer

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Director of Rooms le 27 mai 2024
Dear Tamer, We are very sorry that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our apologies for your experience. We hope you will revisit so we can make it up to you.Warmest Regards,Tony Herasme,Director of Rooms

6/10 Satisfaisant

Yukun

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Director of Rooms le 25 mai 2024
Dear Yukun, Thank you for sharing your rating regarding your time with us. We hope you enjoyed your overall visit, but we are sorry if your experience did not meet every expectation. We would welcome another chance to make a lasting impression, and we wish you all the best with your travels.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Lucia, Chapel Hill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Director of Rooms le 23 mai 2024
Dear Lucia, Thank you for the excellent rating. We are delighted to know you had an enriching time while here and that we exceeded all of your expectations. We enjoyed having you at The Ritz-Carlton South Beach, and we hope we will continue to be your resort of choice whenever you return to our area. Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Astrik

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience overall.
Séjour de 3 nuits en mai 2024
Réponse de Director of Rooms le 12 mai 2024
Dear Astrik, It was a pleasure having you at The Ritz-Carlton South Beach. We strive to deliver an exceptional experience to each of our guests in all areas of our resort, and your feedback tells us we are meeting our goals. We look forward to hosting you again soon.Warmest Regards,Tony Herasme,Director of Rooms

8/10 Bien

walter

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de Director of Rooms le 9 mai 2024
Dear Walter, Thank you for your kind rating. We are pleased we met your expectations for an enjoyable experience at The Ritz-Carlton South Beach. We hope to have the pleasure of doing so again on your next visit to our area. Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

kenneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a god hotel
Séjour de 1 nuit en avril 2024
Réponse de Director of Rooms le 13 mai 2024
Dear Kenneth, Thank you for your kind review of The Ritz-Carlton South Beach. We value hearing from our guests and love knowing how much you enjoyed our property. We hope to welcome you back soon.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Scott

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff and service, great location, and well maintained hotel. Easy beach access and family friendly.
Séjour de 5 nuits en avril 2024
Réponse de Director of Rooms le 3 mai 2024
Dear Scott, Thank you for your gracious review of The Ritz-Carlton South Beach. We are delighted to know you loved our wonderful location and beautiful property, as well as our outstanding hospitality. Our Ladies and Gentlemen are grateful for your kind comments, and we look forward to welcoming you again soon. Warmest Regards,Tony Herasme,Director of Rooms

6/10 Satisfaisant

Aila

Séjour de 3 nuits en avril 2024
Réponse de Director of Rooms le 4 mai 2024
Dear Aila, Thank you for your rating. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our resort, and we would welcome another chance to show you our passion for delivering meaningful and inspiring experiences.Warmest Regards,Tony Herasme,Director of Rooms

4/10 Médiocre

Alexandria

Les points forts : Personnel et service
Séjour de 3 nuits en avril 2024
Réponse de Director of Rooms le 4 mai 2024
Dear Alexandria, Please accept our apologies for any inconveniences you experienced during your time with us. Although we make every effort to provide exceptional hospitality in all aspects of our resort, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Esther

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was aoooo nice, efficient & accommodative! Beautiful grounds recently renovated.
Séjour de 3 nuits en avril 2024
Réponse de Director of Rooms le 30 avr. 2024
Dear Esther, Thank you for choosing The Ritz-Carlton South Beach. It is a pleasure knowing how much you loved our devoted Ladies and Gentlemen and inspiring surroundings. We appreciate you taking the time to share your experience, and we look forward to seeing you again.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Director of Rooms le 30 avr. 2024
Dear Susan, Thank you for choosing The Ritz-Carlton South Beach and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

RUSSEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Director of Rooms le 29 avr. 2024
Dear Russel, Thank you for being our guest. Our top priority is for you to have an enjoyable experience, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at The Ritz-Carlton South Beach, and we look forward to welcoming you again soon.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

ALEXANDER, Brooklyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en avril 2024
Réponse de Director of Rooms le 29 avr. 2024
Dear Alexander, Thank you for taking the time to leave your outstanding rating regarding your visit to The Ritz-Carlton South Beach. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your business and hope that we will have a chance to serve you again in the future. Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was an amazing experience!!!
Séjour de 2 nuits en avril 2024
Réponse de Director of Rooms le 26 avr. 2024
Dear Michael, We are pleased we exceeded your expectations at The Ritz-Carlton South Beach. It is our goal to create memorable experiences with enhanced hospitality and thoughtful amenities. Thank you for staying with us, and we look forward to your next visit.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

maria

Séjour de 2 nuits en avril 2024
Réponse de Director of Rooms le 14 mai 2024
Dear Maria, Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The Ritz-Carlton South Beach, and we look forward to welcoming you back soon.Warmest Regards,Tony Herasme,Director of Rooms

2/10 Horrible

Moncef

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et équipements
No house keeping for 3 days
Séjour de 4 nuits en avril 2024
Réponse de Director of Rooms le 21 avr. 2024
Dear Moncef, Thank you for taking the time to leave your review. We are sincerely sorry for not meeting your expectations and the lack of housekeeping service you experienced during your stay with us. We take our guest's feedback seriously, and appropriate action will take place to ensure this is not repeated. We hope you will give us another occasion to provide you with the elevated hospitality for which we are known. Warmest Regards,Tony Herasme,Director of Rooms

6/10 Satisfaisant

Joseph, Lincoln University

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
The pool, restaurant and housekeeping teams were amazing and responsive. The front desk team seemed as if guests were a bother. They were condescending and not particularly pleasant to deal with. They seemed to look down at guests or resent them. The fitness center (really a bad gym) is the worst of any 5 Star property we've stayed. The property is riding on the Ritz Carlton name only and should be 4 Star and not 5. I would not recommend this property to stay but highly recommend Dilido Beach Bar which is open to the public.
Séjour de 3 nuits en avril 2024
Réponse de Director of Rooms le 11 avr. 2024
Dear Joseph, Thank you for being our guest and sharing your observations. It is nice to know you were pleased with most of our devoted Ladies and Gentlemen, and we appreciate you recommending DiLido Beach Club to future travelers. However, we are sorry for not meeting your expectations with our fitness center and for the unpleasant experience you had with our front desk team. We will certainly follow up with the appropriate individuals and take action in keeping with our commitment to providing overall warm and genuine service to our guests. We value your feedback and hope you will give us another opportunity the next time you are in Miami. Warmest Regards,Tony Herasme,Director of Rooms

8/10 Bien

Elizabeth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel itself is very nice, but be prepared for DJs and music everywhere including at the pool and in the lobby. The pool was crowded the unbelief by 8:30 in the morning almost all the chairs are taken with people with little kids. The beach was also packed, it was Easter weekend so it probably was more harder than normal. Definitely not my favorite Ritz Carlton overall.
Séjour de 2 nuits en mars 2024
Réponse de Director of Rooms le 6 avr. 2024
Dear Elizabeth, Thank you for taking the time to share about your visit. We are pleased to see your rating and kind remarks regarding our modern design. We are glad you liked our property. Having said that, we regret the inconvenience caused due to the concerns with regard to the music and the pool area. Although we try to maintain a comfortable atmosphere, we are disappointed if we were unable to do so on your visit. We appreciate your feedback and patience. We hope to have another chance to welcome you on a future visit.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

TAYCIA HERRERA

Séjour de 1 nuit en mars 2024
Réponse de Director of Rooms le 25 avr. 2024
Dear Ms. Herrera, We thank you for your kind rating on behalf of all the Ladies and Gentlemen at The Ritz-Carlton South Beach. Your genuine comfort is our highest mission, so we are delighted that we delivered our service commitment to you. We look forward to your next visit.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Elianys

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The best for a nice weekend get away with your husband ❤️
Séjour de 1 nuit en janvier 2024
Réponse de Director of Rooms le 2 avr. 2024
Dear Elianys, Thank you for the wonderful rating and for recommending The Ritz-Carlton South Beach to fellow travellers. It is always gratifying to receive recognition for exceeding expectations, and we are glad you enjoyed your stay. It was our pleasure accommodating you, and we look forward to seeing you both again soon.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Stevan

Voyage en couple
Expensive, but nice.
Séjour de 1 nuit en mars 2024
Réponse de Director of Rooms le 25 mars 2024
Dear Stevan, It was a pleasure having you at The Ritz-Carlton South Beach. We value hearing from our guests and love knowing how much you enjoyed our property. We appreciate your feedback and hope to welcome you again soon. Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

William

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stunning property and incredible staff! Alexander at Zaytinya will make sure that you’re looked after too!
Séjour de 1 nuit en mars 2024
Réponse de Director of Rooms le 17 mars 2024
Dear William, Thank you for your gracious review of The Ritz-Carlton South Beach. We are pleased to read you loved our elegant resort and that our Ladies and Gentlemen left a lasting impression. Your genuine care and comfort are our highest mission, so we are delighted that we delivered in our service commitment to you. We will be sure to share your kind remarks with Alexander. We look forward to providing you with another personalized experience soon. Warmest Regards,Tony Herasme,Director of Rooms

6/10 Satisfaisant

Corina

Voyage en famille
Les points faibles : Personnel et service
Bad customer service at restaurant and by the pool.
Séjour de 6 nuits en mars 2024
Réponse de Director of Rooms le 16 mars 2024
Dear Corina, Thank you for choosing us and taking the time to leave a review. Our Ladies and Gentlemen are devoted to giving authentic and warm service, and we are sorry for your disappointing experience at our restaurant and pool. We have shared your feedback with the appropriate individuals and have taken action in keeping with our dedication to providing enhanced and elevated hospitality to our guests. We look forward to another opportunity to provide you with the exceptional stay you deserve.Warmest Regards,Tony Herasme,Director of Rooms

6/10 Satisfaisant

Karen

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 6 nuits en février 2024
Réponse de Director of Rooms le 16 mars 2024
Dear Karen, We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have another chance to provide you with the seamless experience you deserve soon.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Aselis

Ecxellent customer service
Séjour de 1 nuit en mars 2024
Réponse de Director of Rooms le 4 mars 2024
Dear Aselis, Thank you for being our guest and for sharing your experience. It is a pleasure knowing you thoroughly enjoyed your stay at The Ritz-Carlton South Beach. We strive to provide each guest with an exceptional, personalized experience through our inspired service, and we appreciate you acknowledging our devotion. Thank you once more for your comments, and we hope to have the pleasure of welcoming you again soon.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Christopher

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Director of Rooms le 29 févr. 2024
Dear Christopher, It is wonderful to know you enjoyed everything about your time at The Ritz-Carlton South Beach and that we exceeded your expectations. We look forward to welcoming you back soon. Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Kerstin Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Director of Rooms le 20 févr. 2024
Dear Ms. Maria, Thank you for the excellent rating. We are delighted to know you had a wonderful time while here and that we exceeded all of your expectations. We enjoyed having you at The Ritz-Carlton South Beach, and we hope we will continue to be your hotel of choice whenever you return to our area. Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

mark

Séjour de 4 nuits en février 2024
Réponse de Director of Rooms le 21 mars 2024
Dear Mark, On behalf of our Ladies and Gentlemen at The Ritz-Carlton South Beach, thank you for your kind remarks. The genuine care and comfort of our guests is our highest mission, and we are delighted this was your experience. We look forward to accommodating you again on your next visit to our vibrant city.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Stephanie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely stunning property and impeccable staff ; would definitely stay here again
Séjour de 1 nuit en février 2024
Réponse de Director of Rooms le 2 févr. 2024
Dear Stephanie, Thank you for the positive review and for taking the time to recognize our hospitality. We are delighted that our beautiful property and devoted Ladies and Gentlemen helped to make your visit memorable, as our goal is to provide an extraordinary stay that exceeds your expectations. Thank you for choosing The Ritz-Carlton South Beach; we look forward to hosting you again soon.Warmest Regards,Tony Herasme,Director of Rooms

8/10 Bien

HEATHER

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Check in was ridiculous
Nice hotel, service was just about OK(doesnt come anywhere near the service you get in Dubai). Check in was ridiculous though, we paid $400 to upgrade to a room that would be earlier than 4pm. they said they'd call us shortly to let us know it was ready (this was 11:30am). The room then wasn't available until 4pm, so was given an upgrade at the same rate, went to the room and it wasn't an upgrade as had no balcony, so was then given the original room we had booked. Honestly, why do people in services industry say they will do something then don't?! Fab Diptyque toiletries were a nice touch and restaurant food was really good.
Séjour de 2 nuits en janvier 2024
Réponse de Director of Rooms le 2 févr. 2024
Dear Heather, Thank you for sharing your review. We are pleased you enjoyed your overall stay with us. However, we apologize for the inconvenience caused due to your disappointing check-in experience and will address this appropriately with our Ladies and Gentlemen to ensure a better outcome moving forward. We are grateful for your patience and hope to welcome you again to show you our commitment to superior hospitality.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Ramiro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and friendly staff
Séjour de 1 nuit en janvier 2024
Réponse de Director of Rooms le 29 janv. 2024
Dear Ramiro, On behalf of our Ladies and Gentlemen at The Ritz-Carlton South Beach, thank you for your kind remarks. The genuine care and comfort of our guests is our highest mission, and we are delighted our luxurious accommodations and service made for a meaningful time. We look forward to accommodating you again on your next visit to our vibrant city. Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Curt

Séjour de 2 nuits en janvier 2024
Réponse de Director of Rooms le 21 mars 2024
Dear Curt, We appreciate the gracious review, and we thank you for choosing The Ritz-Carlton South Beach. Providing genuine care and comfort to our guests is our highest mission, and it is a pleasure to see you loved your stay. We look forward to accommodating you again on your next visit to our vibrant city.Warmest Regards,Tony Herasme,Director of Rooms

6/10 Satisfaisant

Susan

Séjour de 3 nuits en janvier 2024
Réponse de Director of Rooms le 21 mars 2024
Dear Susan, Thank you for taking the time to rate your stay. We appreciate knowing you were pleased with the majority of your visit. However, we regret that your stay was less than perfect. We hope to accommodate you again on your next visit.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

LUIZ

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Director of Rooms le 27 janv. 2024
Dear Luiz, Thank you for your perfect rating. We are committed to making each guest's experience seamless and meaningful, and we are pleased to know how much you loved your time with us. We appreciate your business and look forward to welcoming you back soon to The Ritz-Carlton South Beach. Warmest Regards,Tony Herasme,Director of Rooms

2/10 Horrible

Aubrey

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Director of Rooms le 26 janv. 2024
Dear Aubrey, Thank you for sharing your rating. We strive to offer superior service to our guests; therefore, we are disappointed that we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Warmest Regards,Tony Herasme,Director of Rooms

10/10 Excellent

Murray

Les points forts : Propreté
Séjour de 3 nuits en janvier 2024
Réponse de Director of Rooms le 20 janv. 2024
Dear Murray, Thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you at The Ritz-Carlton South Beach, and we hope we will continue to be your resort of choice whenever you return to our area. Warmest Regards,Tony Herasme,Director of Rooms

4/10 Médiocre

David

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
By multiple metrics, the property on South Beach operates well beneath the customary performance level of the Ritz-Carlton institutional brand.
Séjour de 4 nuits en décembre 2023
Réponse de Director of Front Office le 15 janv. 2024
Dear David, Thank you for taking the time to rate our hotel. We apologize that your stay was not the positive experience you deserved. We never want a guest to leave with a contrary opinion, and if given the opportunity, we would have taken measures to address every concern while you were with us. We hope you will consider giving us another occasion to show you the authentic hospitality and enhanced accommodations you deserve, which we are known for providing.Warmest Regards,Brandon Narvaez,Director of Front Office

10/10 Excellent

Timothy, Prior Lake

Séjour de 2 nuits en janvier 2024
Réponse de Director of Front Office le 11 janv. 2024
Dear Timothy, On behalf of the Ladies and Gentlemen of The Ritz-Carlton South Beach, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. We are committed to combining exceptional service and amenities to create a memorable, rejuvenating experience. We look forward to having you visit again.Warmest Regards,Brandon Narvaez,Director of Front Office

10/10 Excellent

Andrew

Séjour de 10 nuits en décembre 2023
Réponse de Director of Front Office le 9 janv. 2024
Dear Andrew, Thank you for the perfect rating. We are glad you had a wonderful time at The Ritz-Carlton South Beach. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Warmest Regards,Brandon Narvaez,Director of Front Office

8/10 Bien

Shoukat

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I don’t like your survey.
Séjour de 1 nuit en décembre 2023
Réponse de Director of Front Office le 6 janv. 2024
Dear Shoukat, Thank you for taking the time to share your feedback with us and for the nice rating. We always like to know what our guests enjoy and what they would change. It was a pleasure hosting you at The Ritz-Carlton South Beach and we look forward to seeing you again soon.Warmest Regards,Brandon NarvaezDirector of Front Office