Piscine extérieure, tentes de plage, chaises longues
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Avis sur South Beach Hotel

4 out of 5
South Beach Hotel
236 21st St, Miami Beach, FL

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 778 avis sur 1342." "
Note des voyageurs de 8 (Bien), d’après 141 avis sur 1342." "
Note des voyageurs de 6 (Satisfaisant), d’après 134 avis sur 1342." "
Note des voyageurs de 4 (Médiocre), d’après 128 avis sur 1342." "
Note des voyageurs de 2 (Horrible), d’après 161 avis sur 1342." "

8,4/10

Propreté

8,6/10

Personnel et service

8,6/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Susanna

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Séjour de 4 nuits en février 2024
Réponse de Guest Service Team le 13 févr. 2024
Dear Susanna,Thank you for contacting South Beach Hotel !We thank you for your feedback. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

2/10 Horrible

NICOLAS

Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’hôtel est complètement délabré et il n’y a pas de réception, le check-in/out se passe dans un autre hôtel. Les chambres sont dans un état catastrophique (meubles cassés, douche pourrie, draps troués, moquette sale..). Nous n’avons pas dormi car les chambres ne sont pas du tout insonorisées (nous avons pu profiter des ronflements de notre voisin de chambre). La porte principale de l’hôtel ne se ferme pas, n’importe qui peut donc venir dans l’hôtel. Ce n’est pas du tout sécurisé. A notre arrivée la piscine qui se trouve également dans un autre hôtel était fermée. Au vu de tout cela, nous avons quitté l’hôtel après une nuit. N’espérez pas un quelconque service car le téléphone de la chambre n’est pas relié à la réception. Cet hôtel n’est pas du tout à la hauteur d’un 4 étoiles et ne vous fiez surtout pas aux photos de leur Instagram, c’est une pure fraude. Enfin l’hôtel ne pratique aucune annulation, remboursement ou petit geste commercial bien que rien ne soit en ordre.
Séjour de 5 nuits en décembre 2023
Réponse de Guest Service Team South Beach Hotel le 1 févr. 2024
Dear Nicolas,Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our concerned team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.Sincerely,Guest Service Team South Beach Hotel

2/10 Horrible

Mathieu

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
J’ai us plein de boutons sur mon corps après avoir dormit dans cette hôtel
Réponse de Guest Service Team le 15 nov. 2023
Dear Mathieu, I am deeply apologetic to hear about your experience and understand your sense of disappointment. We have unfortunately fallen short of that goal. At South Beach Hotel, customer satisfaction is something that we take extremely seriously. We will surely work towards improving your experience during your next visit. Allow us the opportunity to serve you again. Best Regards, Guest Service Team South Beach Hotel.

6/10 Satisfaisant

Noëllie

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We were disappointed. We did not know that the SB hotel depended on the Boulan South Beach Hotel. All the amenities (pool, gym, restaurants) are in the Boulan SB which is also a thousand times better than the SBH. The SBH is really cheap compare to the Boulan. It was indicated on the website that iHome, bathrobes and wifi were included in the rooms, but it is a lie (i think it’s the case for the Boulan). The wifi was terrible, when we complained they said they couldn’t do anything and that we had to come in the Boulan to have a better connection… The phone in the room wasn’t working either.
Séjour de 7 nuits en juillet 2023
Réponse de Guest Service Team le 29 juil. 2023
Dear GuestThank you for staying with us at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences.We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely, Guest Services

8/10 Bien

Bertrand

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Guest Service Team le 19 juin 2023
Dear Bertrand,Thank you for staying with us at the South Beach Hotel and for giving us a good rating. We can't wait to welcome you back soon! Sincerely, Guest Service Team

10/10 Excellent

BERTRAND

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en mars 2023
Réponse de Guest Service Team le 31 mars 2023
Dear Bertrand, Thank you for staying with us at the South Beach Hotel and for sharing your kind comments I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. Our team takes great pride in creating a memorable stay for each of our guests. We cannot wait to welcome you back again soon! Sincerely, Guest Service Team

2/10 Horrible

Ahmed

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible
Hôtel des années 70, jamais rénové. Forte odeur d'humidité et d'ancien qu'ils tentent de masquer avec la climatisation a fond / lit de tres mauvaise qualité qui grince fortement a chaque mouvement / chaise dechirée avec du scotch / ménage de tres mauvaise qualité / piscine sans aucune zone d'ombre, il y a des cabanons mais attention paiement en supplément / acces a une plage privée, parasol en supplement/ bruit de couloirs, fetards a 3h du matin on entend tout. Vraiment hormis l'emplacement, rien ne va. Pourtant le prix est tres élevé
Séjour de 2 nuits en février 2023
Réponse de Guest Service Team le 27 févr. 2023
Dear Ahmed, Thank you for staying with us at Berkeley Shore Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience Berkeley Shore Hotel. in the near future.Sincerely,Guest Service Team

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait si mieux insonorisé
Hôtel bien placé, les chambres sont grandes mais l'insonorisation est très mauvaise, sinon bel hôtel, belle piscine très agréable, les supplément au petit déjeuner sont tout de même excessif.
Séjour de 5 nuits en janvier 2023
Réponse de Guest Service Team le 25 janv. 2023
Dear Richard, Thank you for staying with us at the South Beach Hotel and for sharing your kind comments I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. Our team takes great pride in creating a memorable stay for each of our guests. We cannot wait to welcome you back again soon! Sincerely, Guest Service Team

8/10 Bien

Peterson

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le séjour fut très agréable le staff très très sympathique magnifique emplacement très belle hôtel
Séjour de 3 nuits en novembre 2022
Réponse de Guest Service Team le 28 nov. 2022
Dear Peterson, Thank you for staying at South Beach Hotel and for taking the time to share your comments regarding your stay. We apologize that your visit was less than extraordinary. This is certainly not up to our standards, and feedback like yours allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our concerned department to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience at the South Beach Hotel shortly. Sincerely, Guest Service Team

4/10 Médiocre

Curtis

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 10 nuits en novembre 2022

4/10 Médiocre

Jacinthe

Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement

8/10 Bien

caroline

Séjour de 3 nuits en août 2022
Réponse de Guest Service Team le 19 août 2022
Dear Guest, Thank you for staying with us at South Beach Hotel and for sharing your comments. It is feedback like yours that helps us improve our hotel each day. We hope to have the pleasure of welcoming you back soon! Sincerely, Guest Service Team

2/10 Horrible

Paméla

Séjour de 8 nuits en août 2022

6/10 Satisfaisant

Pierre-Luc

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2022
Réponse de Guest Service Team le 8 août 2022
Dear Pierre, Thank you for staying with us at South Beach Hotel and for sharing your comments. It is feedback like yours that helps us improve our hotel each day. We hope to have the pleasure of welcoming you back soon! Sincerely, Guest Service Team

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Séjour de 1 nuit en juillet 2022
Réponse de Guest Service Team le 15 juil. 2022
Dear Guest, Thank you for staying with us at South Beach Hotel and for sharing your comments. It is feedback like yours that helps us improve our hotel each day. We hope to have the pleasure of welcoming you back soon! Sincerely, Guest Service Team

10/10 Excellent

Sophia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L’emplacement de l’hôtel est génial. L’hotel est géré par l’hôtel Boulan qui possède une magnifique piscine et terrasse sur le toit, un gym et un restaurant. Les déjeuners inclu sont excellent ainsi que les employés. Je retournerai sans hésitation.
Séjour de 5 nuits en juin 2022
Réponse de Guest Service Team le 7 juil. 2022
Dear Sophia, Thank you for staying with us at the South Beach Hotel and for sharing your kind comments. We can't wait to welcome you back soon! Sincerely, Guest Service Team

4/10 Médiocre

Genevieve

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Staff was great. Unfortunately this hotel is not a 4 star, not anymore… would need renovations. Photo do not represent the reality. This is well located.
Séjour de 2 nuits en août 2021
Réponse de Guest Service Manager le 19 sept. 2021
Dear Genevieve Thank you for choosing South Beach Hotel. We are very sorry to read that your stay was not as expected. We apologize that we did not get it right and hope to have the opportunity to have you back one day to show you an amazing and memorable stay. Best Regards

6/10 Satisfaisant

Courtney

Les points forts : Personnel et service
This was a great location. The hotel was very outdated and our AC kept leaking.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Kelvin, Santiago

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Guest Service Team le 26 mai 2024
Dear Kelvin,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments! We appreciate and value all of our guest’s feedback, and I am delighted to hear you enjoyed your stay with us!Sincerely,Guest Service Team

10/10 Excellent

carola

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location is unbeatable and the hotel is very pretty. I really enjoyed my stay.
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Team le 26 mai 2024
Dear Carola,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments! We appreciate and value all of our guest’s feedback, and I am delighted to hear you enjoyed your stay with us!Sincerely,Guest Service Team

10/10 Excellent

carolina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I can't say enough about the cleanliness of this Miami hotel. Everything was perfect.
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Team le 26 mai 2024
Dear Carolina, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Regards, Guest Service Team

10/10 Excellent

chloe

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spotless rooms and common areas. The staff clearly takes pride in their work.
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Team le 24 mai 2024
Dear Chloe,Thank you for staying with us at South Beach Hotel and for sharing your comments. It is feedback like yours that helps us improve our hotel each day. We hope to have the pleasure of welcoming you back soon!Sincerely,Guest Service Team

10/10 Excellent

manuela

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the cleanliness of the hotel was outstanding. I will definitely be back!
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Team le 24 mai 2024
Dear Manuela,Thank you for staying with us at South Beach Hotel and for sharing your comments. It is feedback like yours that helps us improve our hotel each day. We hope to have the pleasure of welcoming you back soon!Sincerely,Guest Service Team

4/10 Médiocre

Joseph

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The general area is good. But the building needs to be updated. The worse parts are the beds. Those are antique pieces and must give away if there are any collectors for last century items. It has heavy metal springs which can poke on any one who laying on it, will hurts badly.
Séjour de 2 nuits en mai 2024
Réponse de Guest Service Team le 24 mai 2024
Dear Joseph,Thank you for staying at South Beach Hotel and sharing your feedback. We deeply regret the issues you experienced during your stay Your comments are invaluable for our improvement. We have addressed this with our team to prevent it from happening again. We hope to welcome you back soon for a better experience at South Beach Hotel.Sincerely,Guest Service Team

2/10 Horrible

Dwayne

Séjour de 2 nuits en mai 2024
Réponse de Guest Service Team le 24 mai 2024
Dear Dwayne, Thank you for staying with us at the South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely, Guest Service Team

2/10 Horrible

Adolphe

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room smells bad. The service horrible. No parking, no restaurant
Séjour de 3 nuits en mai 2024
Réponse de Guest Service Team le 23 mai 2024
Dear Adolphe,Thank you for staying at South Beach Hotel and sharing your feedback. We deeply regret the issues you experienced with the unpleasant smells, poor service, lack of parking, and the absence of a restaurant. Your comments are invaluable for our improvement. We have addressed these concerns with our team to ensure they are rectified and do not occur again. We hope to welcome you back soon for a much-improved experience at South Beach Hotel.Sincerely,Guest Service Team

8/10 Bien

Karla

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cercano a la playa y a varios restaurantes. Es muy sencillo parece que le falta personal
Séjour de 2 nuits en mai 2024
Réponse de Guest Service Team le 20 mai 2024
Dear Karla,I am glad you enjoyed your stay overall. We regret that some aspects did not meet our usual standards. Your feedback is invaluable for our improvement. We have addressed the issue with our team to prevent it in the future. We hope to welcome you back soon for a better experience at South Beach Hotel.Sincerely,Guest Service Team

4/10 Médiocre

Sean

Les points forts : Équipements
Les points faibles : Personnel et service
Stafff was extremely inappropriate in the way that they spoke . Very unprofessional and rude.. the room ac was not working for the duration of the trip and the staff refused to change the room because they were “booked out”
Séjour de 2 nuits en mai 2024
Réponse de Guest Service Team le 20 mai 2024
Dear Sean,Thank you for staying at South Beach Hotel and sharing your feedback. We deeply regret the issues you experienced with the ac and our staff's behavior. Your comments are invaluable for our improvement. We have addressed this with our team to prevent it from happening again. We hope to welcome you back soon for a better experience at South Beach Hotel.Sincerely,Guest Service Team

8/10 Bien

Herbert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Team le 20 mai 2024
Dear Herbert,Thank you for choosing to stay at South Beach Hotel. I am glad you enjoyed your stay overall. Our team takes great pride in creating a memorable stay to each of our guests. We cannot wait to welcome you back again soon!Sincerely,Guest Service Team

2/10 Horrible

Yanet

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Since they take care of you at the reception the treatment is horrible, a horrible smell in the hallway, the sheets are not clean, I do not use absolutely anything from the room they ask you for a deposit of 100 dollars and that if you don't use it they return it to you and they only returned a part without having used absolutely nothing I recommend them if you go to check everything very well, the pool is the only place that can be
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Team le 20 mai 2024
Dear Yanet,Thank you for choosing to stay at South Beach Hotel and for sharing your feedback regarding your recent experience. We deeply regret that your stay was not up to our usual standard. Your comments are invaluable to us as they help us continually improve our services. Be assured that we have already taken the necessary steps to address this issue with our team to prevent any recurrence in the future. We hope to have the chance to welcome you back soon, providing you with a much-improved experience at South Beach Hotel.Sincerely,Guest Service Team

6/10 Satisfaisant

Kimberly

Voyage en famille, Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The property looks nothing like the pictures, pool area wasn’t cleanly drains broken over flowing, ripped cabana seats, the south beach portion of the hotel is like an abandon building NO HOSPITALITY room and they make no accommodations for early or late arrivals/departures. The golf cart ride for 1 mile is not true they took it away. Beach is only 2 chairs per room, even if your room sleeps 4 you have to pay extra per chair and no umbrella. The only good thing I can say is the beach workers were so nice and helpful and the restaurant at Boulan the connecting hotel was Decent. The rooms don’t go below 74 degrees you can’t change the temp either. The showers leak terrible all over bathroom floor. No late or early check ins, basically avoid this hotel if you can. I wish I could get partial refund that’s how I displeased I was with it.
Séjour de 2 nuits en mai 2024
Réponse de Guest Service Team le 16 mai 2024
Dear Kimberly,Thank you for choosing the South Beach Hotel. We are sorry your recent stay did not meet your expectations, especially concerning the pool, cabana, late check-out, AC, and other issues. Your feedback is important, and we are committed to addressing it promptly. A member of our Guest Services Team will be in touch to discuss your concerns. We hope for the chance to provide you with a better experience in the future.Best Regards,Guest Services Team at South Beach Hotel

10/10 Excellent

Lyne, Ottawa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Didn’t like the $40 service fee per day charged at the end of the stay when not informed at check-in time!!
Séjour de 3 nuits en mai 2024
Réponse de Guest Service Team le 24 mai 2024
Dear Lyne, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Regards, Guest Service Team.

8/10 Bien

Debora

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et personnel et service
The hotel was very close to the beach and the pool was very nice . I didn’t like the fact there was no microwave nowhere in the building (according to staff ) it becomes inconvenient specially for those with babies . The parking was also a little bit of a walk from the hotel (under the sun can be annoying) . It will be ideal to have a direct entrance to the parking lot . This parking lot also didn’t have elevators only stairs not great to those with disabilities. Besides these details the staff was very nice . The rooms very clean and close to the beach and readily accessible.
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Team le 13 mai 2024
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, just moments from the legendary Atlantic City Boardwalk. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

10/10 Excellent

Nyla

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So much fun !
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Team le 13 mai 2024
Dear Nyla, Thank you for staying with us at South Beach Hotel and for sharing your comments. It is feedback like yours that helps us improve our hotel each day. We hope to have the pleasure of welcoming you back soon!Sincerely,Guest Service Team

2/10 Horrible

Stephanie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Guest Service Team le 10 mai 2024
It saddens me that you were not satisfied with our hotel. We apologize for the inconvenience/s that you have faced during your stay. Please contact us directly as we would like to know more about your concerns. I hope to have the chance rectify the situation and welcome you back to re-experience Showboat Resort Atlantic City.

10/10 Excellent

Ronney Gonçalves

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 7 nuits en avril 2024
Réponse de Guest Service Team le 6 mai 2024
Dear Ronney, Thank you for staying with us at South Beach Hotel and for sharing your comments. It is feedback like yours that helps us improve our hotel each day. We hope to have the pleasure of welcoming you back soon!Sincerely,Guest Service Team

2/10 Horrible

Erika

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
the worst hotel I have ever stayed in in my life
Séjour de 4 nuits en mai 2024
Réponse de Guest Service Team le 6 mai 2024
Dear Erika,Thank you for staying with us at the South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely, Guest Service Team

2/10 Horrible

Moon

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024
Réponse de Guest Service Team le 4 mai 2024
Dear Moon,Thank you for staying with us at the South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely, Guest Service Team

2/10 Horrible

Iris

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This hotel room 208 specifically has bedbugs. I provided video proof, photos, etc. in the hotel refuse to do anything about it. They also didn’t reply to my issue until four days later. Will never go back to not only this hotel but south beach. Because of this experience. This place has bedbugs do not stay here. Worst worst was when I woke my daughter up because I saw a big buck on the pillow one was right underneath of her and ran as soon as she got up. Absolutely horrible and horrifying..
Séjour de 3 nuits en avril 2024
Réponse de Guest Service Team le 4 mai 2024
Dear Iris,Thank you for choosing to stay at South Beach Hotel and for sharing your feedback regarding your recent experience. We deeply regret that your stay was not up to our usual standard due to the presence of bed bugs. Your comments are invaluable to us as they help us continually improve our services. Please accept our sincerest apologies for any inconvenience caused. Be assured that we have already taken the necessary steps to address this issue with our team to prevent any recurrence in the future. We hope to have the chance to welcome you back soon, providing you with a much-improved experience at South Beach Hotel.Sincerely,Guest Service Team

8/10 Bien

Marie

Voyage en famille
Les points forts : Équipements
They need new mattresses and better quality tv. The remote confrol old fashion, the flat screen too small. I hope they refurbish and take care of the mattresses. One cannot charge to rooms unless included in the price but at the bar it was ok.
Séjour de 3 nuits en avril 2024
Réponse de Guest Service Team le 30 avr. 2024
Dear Marie,Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we will take the appropriate measures to address the problem with our team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future.

10/10 Excellent

Anna Maria

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location Kind and helpful staff
Séjour de 5 nuits en avril 2024
Réponse de Guest Service Team le 30 avr. 2024
Dear Anna,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy your stay as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

2/10 Horrible

argita

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Didn’t like at all, it was like a motel room.
Séjour de 2 nuits en avril 2024
Réponse de Guest Service Team le 29 avr. 2024
Dear Argita, Thank you for staying with us at the South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely, Guest Service Team

2/10 Horrible

Manisha

Les points faibles : Propreté
Séjour de 4 nuits en avril 2024
Réponse de Guest Service Team le 29 avr. 2024
Dear Manisha, Thank you for staying with us at the South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences. We hope to have the opportunity of welcoming you back to re- South Beach Hotel in the near future. Sincerely, Guest Service Team

2/10 Horrible

Richard

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They overcharged me for items that I did not consume from the mini bar. If they what to still a few dollars from costumers. This is no good , I not going to stay there again or recommend this hotel to no body.
Séjour de 7 nuits en avril 2024
Réponse de Guest Service Team le 26 avr. 2024
Dear Richard, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future. Best Regards, Guest Service Team South Beach Hotel

8/10 Bien

Magdalena

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El hotel está en una ubicación excelente a dos cuadras de la playa y a 4 de Lincoln mall . El personal de recepción muy amable . La cama súper cómoda. Muy recomendable sin duda regreso . Si es bueno que sepan que la recepción está en el hotel hermano boulan y el hotel South beach está a un lado pero comparten instalaciones.
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Team le 24 avr. 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments! I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests. We cannot wait to welcome you back again soon!

4/10 Médiocre

Betty

Voyage en groupe
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The property was under construction for renovation. Workers came on site at 4:30 am and were talking loudly and banging their tools. No free coffee and parking was $40 a day.
Séjour de 4 nuits en avril 2024
Réponse de Guest Service Team le 24 avr. 2024
Dear Marta, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future. Sincerely,Guest Service Team

10/10 Excellent

Lourdes

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great except in one of the two rooms the AC was not working g properly. I did not complain as it was a 1 night stay
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Team le 24 avr. 2024
Dear Lourdes, Thank you for staying with us at the South Beach Hotel and for giving good ratings. We cannot wait to welcome you back again soon!

2/10 Horrible

Marta

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stay away from this hotel . Worse experience ever.We booked this hotel for five days. Our flight was delayed we came around midnight to check in . Hotel had no reception until 7am next day . Door was locked , no one answered the phone , line was busy .And unattended !!!!!!!! I can only imagine if something happened or if someone needed help in the middle of the night!!!!!We had two choices stay on the street until 7 am or find the room to sleep!!!!! Unacceptable !!!!!!. Which cost us duble 1am !!!! Plus parking extra !!!! I’m still waiting for the refund !!!!!
Séjour de 5 nuits en avril 2024
Réponse de Guest Service Team le 24 avr. 2024
Dear Marta, Thank you for staying with at South Beach Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience South Beach Hotel in the near future. Sincerely,Guest Service Team

10/10 Excellent

lucrecia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unmatched warmth from the staff complements the pristine cleanliness in Miami
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Team le 15 avr. 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

10/10 Excellent

olivia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
avor poolside elegance at Miami's premier hotel.
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Team le 15 avr. 2024
Dear Guest,Thank you for staying with us at the South Beach Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!