Avis
8,2
Très bien
8,2/10
Propreté
7,4/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage en famille
15 mai 2024
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Maria, Guest Experience le 15 mai 2024
Hi, Ann! Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay. Your comments are valuable, and we're taking steps to address the maintenance concerns mentioned. We're glad to hear that you found our cleanliness up to standard. We appreciate your understanding and hope to have the opportunity to provide a more enjoyable experience for you in the future.
10/10 Excellent
Celeo
Voyage en famille avec de jeunes enfants, Voyage en famille
8 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Celeo
Séjour de 15 nuits en avril 2024
Réponse de Maria, Guest Experience le 9 mai 2024
Hi, Celeo! Thank you for your review! We're delighted to hear that you appreciated the independence and hotel-like quality of our accommodations. We strive to provide a seamless and comprehensive experience that combines the best aspects of hospitality with the comforts of home. We look forward to welcoming you back soon for another enjoyable stay.
10/10 Excellent
Anita
Voyage avec des animaux de compagnie, Voyage en couple
17 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Anita
Séjour de 7 nuits en avril 2024
Réponse de Maria, Guest Experience le 17 avr. 2024
Hello, Anita! Thank you so much for your glowing recommendation! We're thrilled you had such a fantastic experience with us in Miami. Your kind words about our spacious accommodations, cleanliness, and dedicated staff mean the world to us. We can't wait to welcome you back for another amazing vacation in the future!
10/10 Excellent
Florhaidee
Voyage en couple
12 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Florhaidee
Séjour de 7 nuits en avril 2024
Réponse de Maria, Guest Experience le 16 avr. 2024
Hi, Florhaidee! We're delighted you felt right at home during your stay! Maintaining a clean and welcoming environment is always our priority. Thank you for choosing us as your home away from home. We hope to welcome you back soon for another wonderful experience!
10/10 Excellent
Annetta
11 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Annetta
Séjour de 4 nuits en avril 2024
Réponse de Maria, Guest Experience le 16 avr. 2024
Hello, Annetta! Your perfect score has brightened our day! We're delighted that your stay was everything you hoped for. Our team works diligently to create remarkable experiences, and your feedback reaffirms our commitment. We look forward to hosting you again soon.
8/10 Bien
Maiyah
23 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Maiyah
Séjour de 3 nuits en mars 2024
Réponse de Maria, Guest Experience le 26 mars 2024
Hi, Maiyah! Thank you for sharing your feedback! We're delighted to hear that you found our property nice and safe. Your comments regarding the front door and cleaning are duly noted, and we'll take immediate steps to address these concerns to enhance the experience for our guests. We apologize for the oversight with the washcloths and any inconvenience it may have caused. Your comfort is important to us, and we'll ensure that such issues are rectified promptly. We appreciate your understanding and hope to have the opportunity to host you again in the future!
10/10 Excellent
Margarita
19 mars 2024
Margarita
Séjour de 4 nuits en mars 2024
Réponse de Maria, Guest Experience le 8 avr. 2024
Hello, Margarita! Thank you for awarding us a perfect score! Your satisfaction is our top priority, and we're thrilled that we met your expectations. We look forward to welcoming you back for more remarkable experiences in the future.
10/10 Excellent
Alessandra
12 mars 2024
Alessandra
Séjour de 10 nuits en mars 2024
Réponse de Maria, Guest Experience le 3 avr. 2024
Hi, Alessandra! Thank you for awarding us a perfect score! We're thrilled that you had a fantastic experience during your stay. Your feedback encourages us to continue providing exceptional service and memorable stays. We can't wait to welcome you back in the future.
10/10 Excellent
David
Voyage en couple
18 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
David
Séjour de 3 nuits en février 2024
Réponse de Maria, Guest Experience le 21 févr. 2024
Hello, David! Thank you for your kind words! We're thrilled to hear that you had an amazing experience with us and that cleanliness and safety met your expectations. We apologize for any inconvenience you experienced with the parking situation. We look forward to hosting you again at Roami in the future!
4/10 Médiocre
Mariano
31 janv. 2024
Les points faibles : Propreté
Mariano
Séjour de 3 nuits en janvier 2024
Réponse de Maria, Guest Experience le 2 févr. 2024
Hello, Mariano! Thank you for sharing your feedback. We apologize for any inconvenience caused by the noise and issues with the curtains. Your comfort is our priority, and we regret that we fell short of your expectations. We'll investigate the concerns raised to ensure a more enjoyable experience for future stays. Please consider giving us another chance, and we'll strive to make your next visit more pleasant.
10/10 Excellent
Ronald
27 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ronald
Séjour de 2 nuits en janvier 2024
Réponse de Maria, Guest Experience le 31 janv. 2024
Hi, Ronald! Thank you for your kind words! We're delighted to hear that you enjoyed our property and found the location to your liking. It was a pleasure having you, and we look forward to welcoming you back for another wonderful stay.
4/10 Médiocre
Jose
Voyage en famille
15 janv. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jose
Séjour de 5 nuits en décembre 2023
Réponse de Maria, Guest Experience le 17 janv. 2024
Hi, Jose! We appreciate your feedback, and we're genuinely sorry to hear about the cleanliness issues and the inconvenience you faced. This is certainly not the experience we aim to provide. Please accept our sincere apologies. We're investigating this matter to ensure it doesn't happen again. We value your input and hope to have the opportunity to make it right in the future.
4/10 Médiocre
Giancarlo
Voyage en famille
10 janv. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Giancarlo
Séjour de 4 nuits en janvier 2024
Réponse de Maria, Guest Experience le 12 janv. 2024
Hi, Giancarlo! Thank you for choosing our well-located and clean property for your stay. We appreciate your feedback and apologize for any oversights in the unit's cleanliness. Rest assured, we'll address these issues promptly to ensure a more seamless experience for future guests. We value your input and hope to have the pleasure of hosting you again.
8/10 Bien
Michael
29 déc. 2023
Michael
Séjour de 17 nuits en décembre 2023
Réponse de Maria, Guest Experience le 26 janv. 2024
Hi, Michael! Your rating matters to us, and we're sorry to hear your experience fell short. We're eager to learn more about your visit and how we can improve. Your insights are invaluable.
10/10 Excellent
KAROL
22 déc. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
KAROL
Séjour de 2 nuits en décembre 2023
Réponse de Maria, Guest Experience le 3 janv. 2024
Hello, Karol! Thank you for the fantastic review! We're thrilled to hear that everything was wonderful during your stay. We can't wait to welcome you back for another great experience.
8/10 Bien
Voyageur vérifié
Voyage en famille
19 déc. 2023
Les points forts : Propreté et confort de la chambre
Voyageur vérifié
Séjour de 5 nuits en décembre 2023
Réponse de Maria, Guest Experience le 20 déc. 2023
Hi, Anastasia! Thank you for your positive feedback! We're pleased to hear that you enjoyed the convenience of having a washer and dryer in the unit. Your note about the shower drain is appreciated, and we'll address it promptly to ensure future stays are even more enjoyable. Looking forward to hosting you again.
10/10 Excellent
Jonathan
Voyage en couple
19 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jonathan
Séjour de 1 nuit en décembre 2023
Réponse de Maria, Guest Experience le 19 déc. 2023
Hello, Jonathan! Your glowing review warms our hearts. We're delighted to have exceeded your expectations and provided you with a perfect stay. Your appreciation fuels our dedication to maintaining excellence. We can't wait to serve you again and make your next visit just as remarkable.
10/10 Excellent
Jemil
30 nov. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jemil
Séjour de 3 nuits en août 2023
Réponse de Maria, Guest Experience le 7 déc. 2023
Hello, Jemil! Thank you for your concise feedback! We appreciate your time and look forward to hosting you again in the future.
10/10 Excellent
Yasmin
Voyage en couple
30 nov. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Yasmin
Séjour de 4 nuits en novembre 2023
Réponse de Maria, Guest Experience le 7 déc. 2023
Hello, Yasmin! Thank you for your positive feedback! We're delighted to hear that you found our apartment nice. We look forward to welcoming you again on your next visit.
8/10 Bien
Jose C
Voyage en famille
28 nov. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jose C
Séjour de 4 nuits en novembre 2023
Réponse de Maria, Guest Experience le 7 déc. 2023
Hi, Jose! Thank you for your wonderful feedback! We're thrilled to hear that you found our apartment super comfortable and well-equipped for a delightful stay in Miami. Your insight about the convenience for those with a car is appreciated. We hope to welcome you back for another perfect stay when your travels bring you to Miami.
10/10 Excellent
Flirt N Flutter
4 nov. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Flirt N Flutter
Séjour de 5 nuits en octobre 2023
Réponse de Maria, Guest Experience le 7 nov. 2023
Hi, Flirt N Flutter! Your glowing review warms our hearts. We're delighted to have exceeded your expectations and provided you with a perfect stay. Your appreciation fuels our dedication to maintaining excellence. We can't wait to serve you again and make your next visit just as remarkable.
10/10 Excellent
Carmen
Voyage en groupe
29 août 2023
Les points forts : Propreté et confort de la chambre
all as expected
Carmen
Séjour de 5 nuits en août 2023
Réponse de Maria, Guest Experience le 29 août 2023
Hello, Carmen! Thank you for taking the time to share your feedback about your recent stay. We appreciate your positive comments regarding the cleanliness and convenience of our location. Regarding fees, we apologize if they seemed excessive. We aim to be transparent about our pricing to ensure our guests have a clear understanding of their expenses. Your feedback is invaluable, and we will continue to review our pricing structure to provide the best value to our guests. We're pleased to hear that we delivered on our promises, and we hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Desiree
Voyage en famille, Voyage d’affaires
18 août 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Desiree
Séjour de 3 nuits en août 2023
Réponse de Maria, Guest Experience le 31 août 2023
Hello, Desiree! We truly appreciate your feedback, and we're delighted to hear that you had a good experience with us. Your satisfaction is important, and we look forward to exceeding your expectations during your future visits. Thank you for choosing Roami!
2/10 Horrible
Jesus
8 juil. 2023
Jesus
Séjour de 2 nuits en juillet 2023
Réponse de Maria, Guest Experience le 31 juil. 2023
Hi Jesus. We sincerely apologize for the inconvenience you experienced during your check-in process. This is not the level of service we aim to provide to our guests, and we deeply regret the delayed response to your phone calls and emails. Your feedback is invaluable to us, and we will investigate what went wrong to ensure this situation doesn't recur in the future. We understand how frustrating it must have been for you, and we are truly sorry for any stress or inconvenience this may have caused. Please know that we take this matter seriously, and we will take immediate steps to improve our communication channels to be more responsive and attentive to our guests' needs. We hope you will consider giving us another chance in the future, and we assure you that we will do everything in our power to provide you with a much-improved experience.
4/10 Médiocre
Diane
Voyage en famille
17 mai 2023
Les points faibles : Propreté
Diane
Séjour de 3 nuits en mai 2023
Réponse de Clariz of Guest Experience le 18 mai 2023
Hi Diane, Thank you for taking the time to provide feedback on your recent stay. We appreciate your honest evaluation, although we are sorry to see that you rated your experience as 4 stars out of 10 stars. We value your feedback and would like to understand better how we could have improved to meet your expectations.
10/10 Excellent
Rosario
Voyage en couple
29 avr. 2023
Rosario
Séjour de 15 nuits en avril 2023
Réponse de Noel le 30 avr. 2023
Hello Rosario, thank you for taking the time to leave us a review. We appreciate your feedback and are thrilled to know that you had a great experience with us. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.
10/10 Excellent
maria
Voyage en couple
14 avr. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
maria
Séjour de 13 nuits en mars 2023
Réponse de Maria, Guest Experience le 14 avr. 2023
Hello Maria. Thank you for your feedback! We're glad to hear that you find the apartment spacious. We will certainly take your suggestions regarding the drawers in the bedroom and the sofa in the living room into consideration for future improvements. We aim to provide a comfortable and enjoyable experience for all our guests, and we appreciate your input to help us achieve that. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.
4/10 Médiocre
Debra
Voyage en famille
13 avr. 2023
Les points faibles : Propreté et équipements
Debra
Séjour de 8 nuits en avril 2023
Réponse de Maria, Guest Experience le 14 avr. 2023
Hi Debra. We regret to hear that you have encountered difficulty with parking. We understand that the limited parking spots in the building may have caused inconvenience. Please note that we do provide one parking spot per guest and that the parking entrance is located at SW 17th St, on the right side of the building if you are facing the front entrance. There are two parking entrances, the upper and lower levels, and guests can park anywhere. We want to emphasize that this information is provided in our Check-in Instructions before your arrival. We appreciate your feedback and hope you will consider staying with us again in the future, so we can provide you with an even better experience. Thank you for choosing our place for your stay.
10/10 Excellent
Gabrielle
Voyage en famille, Voyage d’affaires
6 avr. 2023
Les points forts : Propreté et confort de la chambre
Gabrielle
Séjour de 3 nuits en avril 2023
Réponse de Maria, Guest Experience le 7 avr. 2023
Hi Gabrielle. It's lovely to hear that everything was amazing and worthy of a 10/10 rating. We hope you have a chance to stay again in the future!
10/10 Excellent
ORLANDO
Voyage en groupe
29 mars 2023
Les points forts : Propreté et confort de la chambre
Magnifica opcion
ORLANDO
Séjour de 5 nuits en mars 2023
Réponse de Maria, Experiencia del Huésped le 5 avr. 2023
Hola Orlando. Gracias por tomarse el tiempo para compartir su experiencia positiva con nosotros. Estamos encantados de saber que disfrutó de su estadía y que encontró la unidad cómoda, limpia y bien equipada. Esperamos tener el placer de hospedarlo nuevamente pronto.
8/10 Bien
Svetlana
26 mars 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Svetlana
Séjour de 4 nuits en mars 2023
Réponse de Maria, Guest Experience le 28 mars 2023
Hello Svetlana. Thank you for taking the time to leave a rating for your recent stay with us. We would love to hear more about your stay and what we could have done to improve it. If there's anything specific that you would like to share with us, please don't hesitate to reach out. We value your feedback and hope to have the opportunity to improve your experience in the future.
6/10 Satisfaisant
Travis
Voyage en groupe
10 mars 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Travis
Séjour de 2 nuits en mars 2023
Réponse de Maria, Guest Experience le 14 mars 2023
Hello Travis. We’re sorry to hear about the difficulties you experienced with the parking and check-in process. It sounds like it caused a lot of stress and inconvenience during your stay. We’re glad to hear that you enjoyed the place itself, but I understand how frustrating it can be to have to deal with communication issues. We will definitely take note of your feedback and work to improve our communication and check-in process in the future. Thank you for sharing your experience with us.
10/10 Excellent
Ana Lucía
Voyage en famille
8 mars 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ana Lucía
Séjour de 16 nuits en février 2023
Réponse de Maria, Guest Experience le 9 mars 2023
Hello Ana Lucia. Thank you for your kind words about your recent stay at our property. We are thrilled to hear that you enjoyed your stay. It is great to know that you appreciated the modern decor and comfortable atmosphere we strive to provide. We look forward to welcoming you back on your next trip!
8/10 Bien
Desimeon
5 janv. 2023
Desimeon
6/10 Satisfaisant
John
Voyage en groupe
1 janv. 2023
Les points forts : Propreté
Great place to stay if not over parking gate
John
Séjour de 3 nuits en décembre 2022
Réponse de Maria, Sextant Stays Guest Experience le 5 janv. 2023
Hello John. We appreciate your candid review of your stay. Your feedback is highly valued and helps us make decisions regarding improvements to our place. Thank you for staying with us.
10/10 Excellent
BUUCKZ
Voyage en famille
10 juin 2022
Les points forts : Propreté et confort de la chambre
BUUCKZ
Séjour de 10 nuits en mai 2022
Réponse de Maria, Sextant Stays Guest Experience le 13 juin 2022
Thank you for giving us a perfect rating and for staying with us. Please think of us again on your next visit.
8/10 Bien
Matina
29 mai 2022
Les points forts : Confort de la chambre
Matina
Séjour de 4 nuits en mai 2022
Réponse de Maria, Sextant Stays Guest Experience le 30 mai 2022
Hi Matuna. Thank you for staying with us. We want to learn more about your situation and exactly what happened. Please get in touch with us if you have a moment to tell us more about your stay so that we can deliver a better experience next time.
10/10 Excellent
Edgar
Voyage d’affaires
14 mai 2022
Les points forts : Propreté et confort de la chambre
Edgar
Séjour de 3 nuits en mai 2022
Réponse de Maria, Sextant Stays Guest Experience le 17 mai 2022
Thank you for taking the time to review your stay with us. I am very pleased to hear that we made your stay pleasant. Looking forward to seeing you again soon.
8/10 Bien
Alan
12 avr. 2022
Alan
Séjour de 2 nuits en avril 2022
Réponse de Maria, Sextant Stays Guest Experience le 14 avr. 2022
Hi Alan. Thank you for staying with us. We want to learn more about your situation and exactly what happened. Please get in touch with us if you have a moment to tell us more about your stay so that we can deliver a better experience next time.
10/10 Excellent
Johanna
5 mars 2022
Excelente
Johanna
Séjour de 6 nuits en février 2022
Réponse de Maria, Experiencia del huésped de Sextant Stays le 7 mars 2022
Gracias por tomarse el tiempo para revisar su estancia. Me alegra saber que podemos hacer que su experiencia con nosotros sea memorable. Esperamos poder recibirlo nuevamente pronto. ¡Que tengas un hermoso día!
6/10 Satisfaisant
Micah
Voyage d’affaires
30 janv. 2022
Great For Pets
Micah
Séjour de 17 nuits en décembre 2021
Réponse de Maria, Sextant Stays Guest Experience le 31 janv. 2022
We are sorry to hear about the noise, and we do appreciate your feedback! We are glad you enjoyed your stay with us and looking forward to welcoming you again in the future.
8/10 Bien
Voyageur vérifié
Voyage en famille
31 déc. 2021
Les points forts : Propreté
Voyageur vérifié
Séjour de 4 nuits en décembre 2021
Réponse de Maria, Sextant Stays Guest Experience le 11 janv. 2022
We are disappointed to see that you did not have a pleasant experience. We want to learn more about your situation and exactly what happened. Please get in touch with us if you have a moment to tell us more about your experience. Thank you.
2/10 Horrible
Crystal
Voyage en couple
22 déc. 2021
Les points faibles : Propreté et équipements
Crystal
Séjour de 5 nuits en décembre 2021
Réponse de Maria, Sextant Stays Guest Experience le 22 déc. 2021
Thank you for bringing this to our attention. We’re sorry you had a bad experience and we’ll strive to do better. Your comments have been shared with our operations management team's appropriate members, who will review your concerns to ensure something like this will not happen again. We appreciate your feedback and thank you for staying with us.
2/10 Horrible
Tekia
Voyage en famille
15 déc. 2021
Les points faibles : Propreté
Tekia
Séjour de 7 nuits en décembre 2021
Réponse de Maria, Sextant Stays Guest Experience le 22 déc. 2021
Tekia, I am so sorry to hear about the issues you had with your reservation. We will be looking into these issues to investigate your feedback further. Thank you for staying with us.
10/10 Excellent
Marcos
Voyage en famille
28 sept. 2021
Les points forts : Propreté et confort de la chambre
Great stay
Marcos
Séjour de 6 nuits en septembre 2021
Réponse de Maria, Guest Review Specialist le 29 sept. 2021
Thank you for staying with us, and it is great to know you enjoyed your stay. Please think of us again on your next visit.
6/10 Satisfaisant
Brodreck
13 sept. 2021
Brodreck
Séjour de 3 nuits en septembre 2021
Réponse de Maria, Sextant Stays Guest Experience le 10 févr. 2022
Hi Brodreck. We are disappointed to see that you did not have a 5-star experience with us. We want to learn more about your situation and exactly what happened. Please get in touch with us if you have a moment to tell us more about your experience. Thank you.
10/10 Excellent
Jhonatan
Voyage en famille
29 août 2021
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Jhonatan
Séjour de 11 nuits en août 2021
Réponse de Maria, Guest Review Specialist le 30 août 2021
Thank you for your review and for choosing our property. I’m happy that you enjoyed your stay, and I’m looking forward to having you again as a guest.
10/10 Excellent
Merari
Voyage en famille, Voyage d’affaires
25 août 2021
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Merari
Séjour de 3 nuits en août 2021
Réponse de Maria, Guest Review Specialist le 25 août 2021
¡Gracias por las amables palabras! Esperamos tener la oportunidad de recibirlo nuevamente.
2/10 Horrible
Rhonda
10 août 2021
Rhonda
Séjour de 3 nuits en juillet 2021
Réponse de Maria, Sextant Stays Guest Experience le 10 févr. 2022
Hi Rhonda. We are disappointed to see that you did not have a 5-star experience with us. We want to learn more about your situation and exactly what happened. Please get in touch with us if you have a moment to tell us more about your experience. Thank you.
10/10 Excellent
Voyageur vérifié
13 juil. 2021
Voyageur vérifié
Séjour de 4 nuits en juillet 2021
Réponse de Maria, Guest Review Specialist le 28 juil. 2021
Thank you for giving us a perfect rating and for staying with us. It is great to know you enjoyed your stay. Please think of us again on your next visit.