Plage à proximité, plongée sous-marine, planche à voile, voile
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Avis sur Red South Beach Hotel

2 out of 5
Red South Beach Hotel
3010 Collins Avenue, Miami Beach, FL

Avis

6,2
Note des voyageurs de 10 (Excellent), d’après 27 avis sur 119." "
Note des voyageurs de 8 (Bien), d’après 28 avis sur 119." "
Note des voyageurs de 6 (Satisfaisant), d’après 17 avis sur 119." "
Note des voyageurs de 4 (Médiocre), d’après 22 avis sur 119." "
Note des voyageurs de 2 (Horrible), d’après 25 avis sur 119." "

6,4/10

Propreté

7,0/10

Personnel et service

5,8/10

Équipements

5,6/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

2/10 Horrible

Shanel

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Nothing
Séjour de 3 nuits en août 2023

2/10 Horrible

Felipe

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible
The worst hotel I've been to in my entire life and I'm 49 years old I paid dearly for it but now if they give me a cheap offer I wouldn't go for anything in this world. Dirt everywhere in the bathroom, the dirtiest thing I've ever seen in a hotel, we even found a cockroach. A horrible musty stench. The air was from a window put on improvised and it did not cool at all. I would not recommend this hotel at all. Terrible atmosphere
Séjour de 2 nuits en août 2023
Réponse de William le 18 août 2023
I'm sorry to hear about your negative experience at that hotel. It sounds like you had a truly unpleasant stay, and I understand how frustrating and disappointing that can be. It's essential for hotels to know about areas where they need improvement so that they can take steps to rectify the issues and provide a better experience for future guests. We value your feedback.

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en août 2023
Réponse de William le 18 août 2023
Thank you for taking the time to provide your feedback; it is greatly appreciated.

4/10 Médiocre

Chris

Les points faibles : Infrastructures et conditions de l’hébergement
Overall, this was one of the more disappointing hotels I have stayed at recently. The bed frame looked home-made, the bathroom had no extraction, the hotel airconditioning seemed to be broken and the room had a portable ducted AC unit which meant the windows couldn't close and there was a lot of street noise. This property just feels run down and tired.
Séjour de 1 nuit en août 2023
Réponse de William le 11 août 2023
I'm sorry to hear about your disappointing experience at the hotel. Your feedback is valuable, and I appreciate you sharing your concerns. It's disappointing when a hotel falls short of expectations, especially with issues like the bed frame, bathroom ventilation, and air conditioning. It sounds like the property could benefit from some improvements and updates. Your comments about the portable AC unit and street noise are also duly noted. I hope that your next hotel stay will be more comfortable and enjoyable.

8/10 Bien

George

Les points forts : Personnel et service
Dont have one the stay was pk but the bathroom wasnt that clean
Séjour de 2 nuits en août 2023
Réponse de William le 9 août 2023
Thank you for sharing this feedback with us.

10/10 Excellent

Terrell

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was tidy and very clean, guest services was speedy and very polite as well
Séjour de 1 nuit en juillet 2023
Réponse de William le 27 juil. 2023
Thank you for taking the time to share your experince and provide us with positive feedback.

8/10 Bien

Kisha

Séjour de 2 nuits en juillet 2023
Réponse de William le 18 août 2023
Thank you for taking the time to provide your feedback; it is greatly appreciated.

10/10 Excellent

Carlos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was nice and clean. I waa able to walk to the beach
Séjour de 3 nuits en juin 2023
Réponse de William le 27 juin 2023
Thank you for sharing your exprience with us and providing a 5/5 rating. We are glad you enjoyed your stay and always welcome you back.

6/10 Satisfaisant

Thomas

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Miami
No A/C in a room in Miami? Ordered chicken and waffles and the waffle was a half cooked Leggo my Eggo!!!
Séjour de 1 nuit en juin 2023
Réponse de William le 27 juin 2023
Oh no, that sounds like quite an unpleasant experience! Please reach out to me so that we can work together to make this better. We ensure every experience is a good one.

2/10 Horrible

Ros

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
TODO DE MUY MALA CALIDAD
Séjour de 3 nuits en juin 2023
Réponse de William le 25 juin 2023
We apologize for any dissatisfaction you experienced during your stay at our hotel. We strive to provide a high-quality experience for all our guests, and we take feedback like yours seriously. To assist us in addressing your concerns, could you please provide more specific details about the aspects of the hotel that you found to be of poor quality? This information will enable us to investigate the issues and work towards improvements. We appreciate your feedback and look forward to the opportunity to make it right. Thank you for bringing this to our attention.

4/10 Médiocre

Roslyn

Voyage en famille, Voyage en groupe
Toliet was broken and lobby hot... they let us check in early
Séjour de 3 nuits en juin 2023
Réponse de William le 23 juin 2023
That's great news! It's always a pleasant surprise when a hotel allows an early check-in. The lobby AC was having issues and we made sure to have it back up and running as soon as we could, Our apologies if this may have caused any inconveniences.

8/10 Bien

Matthew

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
It is a nice area. The access to the beach was 1 block away. It was convenient for me
Séjour de 3 nuits en juin 2023
Réponse de William le 13 juin 2023
Thank you for sharing your experience, The location is definitely amazing. Eveything is within walking distance. We hope to see you back again real soon.

2/10 Horrible

Shamel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They stole my glasses out my luggage
Séjour de 2 nuits en juin 2023
Réponse de William le 13 juin 2023
Im sorry to hear about your glases Mr. Shamel, but unfortunatly there is no way to verify this occured. We can always do our best and work with law enforcement if you still wish to file an official report.

8/10 Bien

Aristides, Louisville

Voyage en groupe
Les points forts : Propreté et personnel et service
La propiedad es una maravilla en fotos !. La realidad es otra! .. la piscina no luce como me las fotos , la propiedad necesita reparaciones o remodelación, está muy antigua , elevadores antiguos sin aire acondicionado, muchas habitaciones con problemas de aire acondicionado ( no funcionan ) . Por lo demás todo bien y agradable !.
Séjour de 3 nuits en juin 2023
Réponse de William le 23 juin 2023
Thank you for sharing your feedback with us and leaving us a good rating, we cannot wait till the remodeling process begins. This will greatly enhance the guest experience for sure.

2/10 Horrible

Diana

Séjour de 1 nuit en juin 2023
Réponse de William le 7 juil. 2023
Thank you for taking the time to provide your feedback; it is greatly appreciated.

2/10 Horrible

Guilherme

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Terrible hotel o arrived at 5 am and at 11 am knoking in my door tô leave the hotel. In first time i was in my rood and the Stuff opened the door.
Séjour de 1 nuit en juin 2023
Réponse de William le 7 juin 2023
I'm sorry to hear about your negative experience at the hotel, but please keep in mind the importance of adhering to check-out time. We ensure and guarantee a 3:00pm check in time for all our guest.

4/10 Médiocre

Kayla

Les points forts : Personnel et service
No hot water the front desk was very nice
Séjour de 3 nuits en juin 2023
Réponse de William le 7 juin 2023
I'm sorry to hear that you didn't have hot water, but it's great to hear that the front desk was helpful and accommodating. It's important for hotels to provide satisfactory services, and the front desk staff can make a significant difference in ensuring guests have a positive experience.

8/10 Bien

BETSABE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
El precio me pareció bien
Séjour de 1 nuit en mai 2023
Réponse de William le 7 juin 2023
Thank you, we always aim to offer the best price available in the area.

10/10 Excellent

Cristina

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
So close to the beach staff was excellent
Séjour de 5 nuits en mai 2023
Réponse de William le 1 juin 2023
Crossing the street and a good 30 second walk is all it takes. I'm very glad to hear you enjoyed your stay and the staff did marvelously. Hope to see you again very soon.

8/10 Bien

Kelsey

Voyage en groupe
Les points forts : Propreté et personnel et service
Rooms definitely need some repairs but nice overall stay
Réponse de William le 1 juin 2023
We appreciate your positive remarks about your overall experience and hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

2/10 Horrible

Jaryt

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I had the worst experience at this hotel. My first room was so nasty tht I couldn’t even sleep. The carpet was dirty they had the portable air conditioner. The bathroom was nasty. Then they moved me to another room charged me another resort fee and then I get in tht room and there was no hot water. Then they moved me to another room and it had ants Everywhere. They never refunded my deposit they charged me another $100 for what I dnt know.
Séjour de 3 nuits en mai 2023
Réponse de William le 27 mai 2023
I'm truly sorry to hear about the terrible experience you had at the hotel. It sounds like a series of unfortunate events that greatly impacted your stay. Please keep in mind the hotel's policies regarding theft and the impact it has on both the establishment and other guests. You can always reach out to us via email or phone.

10/10 Excellent

Angelica

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great. Food was pretty good. Staff was kind. Only thing was the phone in my room didn’t work & I asked to get it fixed. Hopefully they did. Thank you for the hospitality!
Séjour de 2 nuits en mai 2023
Réponse de William le 15 mai 2023
Thank you for sharing your feedback! I'm glad to hear that you had an overall great experience during your stay with us. We apologize for the inconvenience with the phone in your room and we hope that our staff was able to promptly address and resolve the issue for you. We appreciate your kind words about our food and staff, and we hope to have the opportunity to welcome you back soon for another enjoyable stay. Thank you for choosing our establishment and for your valuable feedback.

6/10 Satisfaisant

Silvia

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2023
Réponse de William le 13 juin 2023
Thank you for taking the time and providing a rating to us. We welcome any and all feedback to better the experience of all our guest.

4/10 Médiocre

Alma Gabriela

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Lack of Maintenance, not secure , inconvenience and very noisy
Séjour de 2 nuits en avril 2023
Réponse de William le 2 mai 2023
I want to offer my apologies we did not meet your expectations.

4/10 Médiocre

Stephanee

Voyage en famille, Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
You can’t turn on the shower to get it to warm up (it doesn’t much) without getting wet. Outdated hotel but the floors are newer and okay.
Séjour de 3 nuits en avril 2023
Réponse de William le 2 mai 2023
Yes. Our Walk in showers use Glass walls instead of curtains.

4/10 Médiocre

Nordise

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
There was extremely low water pressure. My shower was also cold.
Séjour de 1 nuit en avril 2023
Réponse de William le 2 mai 2023
Thank you for providing us with feedback. We will have the maintanance team review to see what happened.

6/10 Satisfaisant

Robert

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Did not like the room Breakfast was listed in our reservation as included , but when we checked into the hotel we discovered it was not
Séjour de 2 nuits en avril 2023
Réponse de William le 2 mai 2023
My apologies Mr. Robert but the expedia website indicates we have a Bar Restarunt. Breakfast is in fact provided but sold sepperately.

2/10 Horrible

Chrissy

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was disgusting. No room temp water, no cold water. The tub kept getting flooded. I had a sun burn and the steaming hot shower burnt my skin even more, when I complained to staff, they moved my room to another horrible room. This room had a dirty toilet and sink and the toilet wouldn’t flush. The hotel doesn’t look like the pictures. The elevator took about 15/20 minutes each time we had to take it. There was no room service and receptionist was never in the front desk. Don’t come here !!!! You will regret it. I ended up leaving this hotel and booked another one during my stay in Miami!
Séjour de 5 nuits en avril 2023
Réponse de William le 2 mai 2023
I am sorry to hear that you had a disappointing experience during your stay at our hotel. Please accept our sincerest apologies for any inconvenience that you may have faced.We take all feedback seriously and will investigate the issues that you have raised to ensure that they are addressed promptly.

8/10 Bien

Carlos Andres

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was ok but I stayed only for one day
Séjour de 1 nuit en avril 2023
Réponse de William le 24 avr. 2023
Thank you for choosing red south beach.Sometimes 1 night is all it takes to recharge ourselves.

10/10 Excellent

Jose

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nice for the price
Séjour de 1 nuit en avril 2023
Réponse de William le 24 avr. 2023
Always try and provide good and competive rates for our guest to enjoy the best price possible.

2/10 Horrible

stephanie

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Needs severe maintenance
Réponse de -Francisco, Operations Hotel Manager le 20 avr. 2023
Dear guest,Thank you for your honest feedback, please be advised that information is being related to our team to ensure we enhance the services in order to make sure you receive the 5-star experience you deserve. We have very exciting changes coming in the near future and want you to experience the hotel in a different light. We would love for you to give us another opportunity in the future, have a great rest of your week.

4/10 Médiocre

Patricia

Séjour de 3 nuits en avril 2023
Réponse de William le 24 avr. 2023
Wish you would have provided more information. Really like knowing what we can improve to better our service and overall satisfaction of every single one of our guest.

4/10 Médiocre

aaron

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Terrible… DIRTY rooms. Elevator, toilet, a/c all didn’t work. Window leaked during rain. Room had to have mold, effecting our allergies. TINY room, TINY tv. Building not secure- fire scape door didn’t lock- could be accessed by anyone. We know because we used it to access our 5th floor room because the one working elevator was so slow and we had no faith it wouldn’t also break down. Lobby and pool look nice- like the pictures. The rest of the place looked nothing like the pics. Worst hotel I’ve ever stayed in. Staff was friendly on the rare occasion we used the lobby. We didn’t bother to complain as we could see/hear other guests experiencing similar issues.
Séjour de 5 nuits en avril 2023
Réponse de Hotel Operations Manager, Francisco le 19 avr. 2023
Hello Aaron, I'd like to personally apologize for the negative experience you had while staying with us, and I assure you that this is not our normal standard. We strive to give the best hospitality and a positive, memorable experience to our guests. I would love to connect with you directly to ensure we do everything we can to improve our property and do whatever we can to ensure your next stay with us is a 5-star experience. Please contact me directly at francisco@staysoflo.com I appreciate your time and hope to hear from you soon.

10/10 Excellent

Alejandro

Séjour de 4 nuits en mars 2023
Réponse de William le 2 mai 2023
Thank you for the 5 out of 5 review. Amazing to now we are doing well.

8/10 Bien

arval

Séjour de 2 nuits en mars 2023
Réponse de William le 24 avr. 2023
Thank you for leaving us a 4 out of 5.

4/10 Médiocre

Gerardo

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2023
Réponse de William le 30 mars 2023
Thank you for taking the time to leave us a rating.

10/10 Excellent

Gaston

Séjour de 3 nuits en mars 2023
Réponse de William le 14 avr. 2023
Thank you for taking the time and leaving the hotel a 5 out of 5.

8/10 Bien

Ricardo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de William le 23 mars 2023
Thank you for providing us with positive feedback and choosing RED SOBE as your destination home.

6/10 Satisfaisant

Ericka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like the colors red and white, but i didn't like how it smells like straight piss, once you walk up/ down the steps of the property
Séjour de 3 nuits en mars 2023
Réponse de William le 21 mars 2023
The RED theme does work thru out the whole property Ms. Scott. Seeing your 2nd line, Although I have never heard this before I will make sure to inform the cleaning crew to double check this for us. Thank you for informing us.

10/10 Excellent

Ramon alberto

Todos bien me gusto excelente
Séjour de 1 nuit en mars 2023
Réponse de William le 13 mars 2023
Glad to hear you enjoyed your stay with us.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Good stay
In a nice area with a short walk to the beach and boardwalk with great restaurants in nearby hotels and a full market too. Don't panic because it's alittle out dated. The hotel was fine for sleeping because we were never in it during the day. So good price for that. Nice pool
Séjour de 4 nuits en février 2023
Réponse de William le 6 mars 2023
I'm glad you enjoyed your stay with us. Just wanted to let you know for the whole month of march, every Saturday we are hosting pool parties with LIVE DJ's.

8/10 Bien

Danna

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en février 2023
Réponse de William le 23 mars 2023
Thank you for taking the time to leave us a good rating.

4/10 Médiocre

Diana

Séjour de 3 nuits en février 2023
Réponse de William le 21 mars 2023
There was no feedback on this review but thank you for taking the time to leave us a rating. If you wish to let us know how we did, you can always contact us via phone or email.

2/10 Horrible

Kashe

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Don’t waste your money ‘on this place it don’t look nothing like the pictures , they Don’t have no wash cloths they will make yu wait hours for some workers is rude water don’t get hot windows is terrible all of the pictures is a lie. ! Don’t waste your money I would not stay here if it was last option I checked in at 3 and left by 8:30pm it’s was horrible
Séjour de 3 nuits en février 2023
Réponse de William le 28 févr. 2023
Hello Ms. Thompson I'm sad to hear our property did not meet your expectations. We would love to make this right and change the outcome of your overall experience with us. Please reach out to me directly to further discuss this.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
"Red" Flag. Hotel needs a lot of Work
This hotel has a lot of issues. I'll start with the good. Half of the staff was polite and they did give us back the resort fee for our issues. Also, the pool was nice and it was close to the beach. They provide towels and beach chairs which was a plus and the happy hour at the bar was good. But... the hotel needs a LOT of work. Everything in the rooms need to be replaced. The only thing in good condition in the flooring. Everything else was filthy and very well used. Also, our air conditioner was dripping when we arrived. There were actually towels on the floor to soak up the puddle near the entrance of the room that we had to walk through to get in. They sent someone up to fix it. Well, they fixed the drip... but then the AC didn't work well. They morning I left the room it was 80 degrees with the AC set as low as it goes. That goes for the fitness room as well, if you call it that. The room is a hot box with no windows and a broken air conditioner. It was also 80 degrees in there and the machines are rusted and only the treadmill even has power to it. Overall, the hotel was dirty and and very run down. Don't trust the photos. They must have been taken many years ago. The hotel seems to have potential. But, until it gets ta very much needed renovation, I say do yourself a favor and stay elsewhere.
Séjour de 2 nuits en février 2023
Réponse de William le 24 févr. 2023
Thank you for leaving great feedback, as always we appreciate any comments that will help us provide a greater and more pleasurable experience for any returning and future customers.

4/10 Médiocre

Mikia

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I recommend the property gets a renovation plan together for replacing the carpets and fixing up the rooms. I felt so grossed out. After 20 mins of checking in, my husband I were checking out. The only highlight was the friendly and helpful staff.
Séjour de 1 nuit en février 2023
Réponse de William le 20 févr. 2023
Thank you for providing us with useful feedback. I do apologize our property did not meet your standards but do want you to know renovations are indeed in the works. Our service was phenomenal , just imagine when the property is refreshed. I welcome you to keep in touch.

2/10 Horrible

Michael Christopher

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The place is old and the pictures they show is a room that must have be renovated only, Air conditioning did not work room had mold in the bathroom. 30” tv , refrigerator barely worked, floor was worn out , only thing good was they provided tools for the sweat!
Séjour de 5 nuits en février 2023
Réponse de William le 20 févr. 2023
Hello Mr. Christopher. Just wanted to take the moment to apologize for the property not being up to par. Maybe we can make this right for you. Reach out to us directly.

2/10 Horrible

kamala

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terrible service!!! Not clean! It was a horrible experience!
Séjour de 4 nuits en février 2023
Réponse de William le 20 févr. 2023
This is a cancelled reservation. Not sure how I can of help but if you do have any issues you can always contact us directly.

2/10 Horrible

Matt

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Air conditioning didn’t work. 85 degrees in the room. Tried to get them to fix. No other rooms available. Latch to door was not safe. Slightly leaning on door caused door to room to open. We felt very unsafe.
Séjour de 2 nuits en février 2023
Réponse de William le 18 févr. 2023
My apologies for being unable to fix these things promptly. During your next stay please reach out to me directly and I will make sure you are taken care of and will be on us.

6/10 Satisfaisant

Eva

Voyage en famille
Les points forts : Équipements
I like the area, but didn't like how difficult it is to park, and the room was always very warm
Séjour de 2 nuits en février 2023
Réponse de William le 14 févr. 2023
Yes 100% agreed. The city has indeed been making a great push to encourage travelers to not bring cars into the city to keep the traffic light. We are working on brining a valet service to the property to help alleviate this issue.