Canotage

Avis sur Provident Doral at the Blue Miami

4 out of 5
Provident Doral at the Blue Miami
5300 NW 87 Avenue, Doral, FL

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 401 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 223 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 163 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 90 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 125 avis sur 1002." "

7,4/10

Propreté

7,6/10

Personnel et service

7,6/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

4/10 Médiocre

Martin

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Nous avons réservé pour plusieurs lits, donc payer plus chère et nous avons reçu seulement une chambre avec 1 lit et un divan lit, pas super collaboration et selon moi aucun remboursement à venir, faite attention
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Martin, il est regrettable d'entendre parler des difficultés rencontrées lors de votre séjour, notamment en ce qui concerne la disposition des lits. Bien que nous ne puissions pas modifier les expériences passées, vos commentaires ont été pris en compte et nous aideront à affiner nos efforts. Nous espérons avoir l'occasion de mieux vous servir à l'avenir.

2/10 Horrible

Hervé

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible
Chambre pas propre avant d’arriver et pourtant facturation du ménage obligatoire à plus de 30 $ Demande à avoir de nouvelles serviettes après 2 jours et aucun changement de serviettes … 3 eme jours réclamation à la réception et ENFIN des serviettes. Extérieur (balcon) inutilisable car très très bruyant avec les moteurs de climatisation juste à côté
Séjour de 4 nuits en juillet 2022
Réponse de HW le 12 août 2022
Merci d'avoir partagé votre expérience lors de votre séjour. Je m'excuse pour le manque de service et nous utiliserons vos commentaires pour apprendre et nous améliorer. S'il vous plaît contactez-moi directement et donnez-moi l'opportunité de faire les choses correctement. Hubert E. Wewer Directeur général

10/10 Excellent

Anne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2022
Réponse de Reservations Department le 20 juil. 2022
Hi Anne, We are happy to hear that you had a 5/5 stay! It is guests such as yourself that make us feel proud of the hard work we put in to make sure your stay is pleasurable. Please come again soon, as you are always welcome at The Blue.

8/10 Bien

Julien

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Appartement tres grand et sympa juste un peu vieillissant
Séjour de 4 nuits en décembre 2020
Réponse de Reservations Manager le 31 déc. 2020
Hi Julien, thank you for your kind words. We hope to see you soon!

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très belle chambre avec cuisine complète et beau balcon pou relaxer. Belle piscine avec spa et salle d’exercise. Tout est bien.
Séjour de 7 nuits en février 2020
Réponse de Antonio Avendano le 11 mars 2020
Thank you for staying with us and taking time to share your comments with us. We love to hear positive comments like yours. We hope you can stay with us in the near future.

8/10 Bien

Steeve

Voyage en famille
Les points forts : Personnel et service
Je trouve que l hôtel ce degrade pourtant j ai l habitude d y aller ce n est plus ce que c c'était.
Séjour de 2 nuits en mars 2020
Réponse de Antonio Avendano le 11 mars 2020
Hello Steeve, thank you for staying with us and taking time to give us a review. We would love to hear more about your experience to see where we can improve or have done better. We look forward from your reply and hope you give us another opportunity in the future.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2020
Réponse de Antonio Avendano le 11 mars 2020
Thank you for staying with us and taking time to give us a review. We love to hear feedback from our guest in order to improve our services. Please let us know if there is anything we could have done better. We hope to see you back soon.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chambre très spacieuse avec salle de bains équipée de baignoire et douche. Cuisine équipée. Belle piscine chauffée et hot tube.Necessite un véhicule. Choix de restaurants à proximité.
Séjour de 2 nuits en février 2020
Réponse de Antonio Avendano le 1 mars 2020
We are so happy to hear you enjoyed your stay with us. Our rooms are really spacious and the kitchen feature is a plus. We hope you stay with us again in the future.

8/10 Bien

Voyageur vérifié

Séjour de 13 nuits en février 2020
Réponse de Antonio Avendano le 1 mars 2020
Thank you for staying with us and taking time to give us a review. We hope to see you back soon in the near future.

6/10 Satisfaisant

Yamina

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Standardiste incompétente
Enregistrement catastrophique, j'ai dû revenir à trois reprises pour récupérer les cartes de mon appartement. Retard dans le ménage. Au check out, j'ai demandé une heure de plus pour rester, on m'a refusé.
Séjour de 2 nuits en février 2020
Réponse de Antonio Avendano le 1 mars 2020
Hello Yamina, thank you for staying with us and taking time to give us feedback. I am so sorry to hear you had issues at check in and also to hear that a late check out was not granted. I would look into this to see what happened but I hope you can give us another opportunity in the future.

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Chambres un peu vieillissantes, climatisation en panne...
Séjour de 7 nuits en février 2020
Réponse de Abby Alba le 20 févr. 2020
Dear Guest, Thank you for taking the time to share feedback regarding your recent stay. Should your travels lead you to Miami in the future we hope that you will allow us the opportunity to host your stay so that you can experience one of our upgraded suites. If i may be of any future assistance please do not hesitate to contact me directly as I will do my best to assist. Warm regards, Abby Alba Front Desk Manager

10/10 Excellent

Sophie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe hôtel
Superbe hôtel chambre très spacieuse et confortable le restaurant de l’hôtel est délicieux et très abordable. Je recommande
Séjour de 1 nuit en janvier 2020
Réponse de Provident le 4 févr. 2020
Bonne après-midi, Merci pour ton commentaire positif. Nous apprécions vos commentaires et nous espérons vous revoir.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en janvier 2020
Réponse de Antonio Avendano le 19 janv. 2020
Thank you for staying with us and taking time to give us an awesome rating. We hope to have you back soon.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Cet un hôtel avec beaucoup de possibilités. Grande chambre, 2 salles de bains, 2 douches, grande cuisine au goût du jour. Aurait besoin d’un bon refresh au niveau des tapis, céramique et d’un bon ménage du printemps. La propreté n’était pas au rendez vous. Mais pour le reste, le site extérieur parfait, piscine, chaises, et patio. Les gens qui y travaille sont très sympathiques et serviables. L’hôtel est très bien situé et sécuritaire.
Séjour de 7 nuits en décembre 2019
Réponse de Antonio Avendano le 19 janv. 2020
Thank you for staying with us and letting us know how you felt. We are aware of that the carpets need to be updated that is why we will be going through a large renovation in a few months in order to change all the carpets in the hotel. We hope you can give us another opportunity in the future.

6/10 Satisfaisant

JaLisa

Voyage en famille
Les points faibles : Personnel et service
The property was clean. The pool didn’t look like the pictures. The staff was rude and didn’t care that they couldn’t provide wash rags and towels.
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 23 mai 2024
JaLisa, thank you for sharing your thoughts. It's great to hear you found the property clean. We're sorry to hear about the concerns you had with the pool and team members. Your feedback is valuable, and we will use it to make improvements in our service.

10/10 Excellent

Nathasia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a good property to stay I really enjoyed the staff and everything was excellent
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 22 mai 2024
Nathasia, thank you for choosing Provident Doral at The Blue Miami! The team members are thrilled to hear you enjoyed your stay and found everything excellent. We're looking forward to welcoming you back soon!

4/10 Médiocre

Latasha

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The process of checking in was great services with the staff… The room was stank the bed sheets was dirt the carpet was wet and stank The bathroom was dirty I had to go out and buy cleaning products to make it clean I will be never book again at that location Please clean the premises.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Latasha, thank you for sharing your experience. It's good to hear that you received great service during check-in. However, it's concerning that your room did not meet your expectations. The issues with cleanliness you encountered are being looked into by the team. Your feedback is important and it helps us improve.

4/10 Médiocre

Giselle, Cape Coral

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room and common are was very dirty and in really back condition.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Giselle, thank you for sharing your feedback. Cleanliness is a high priority and your observations have been noted. We will address this with our team members to ensure improvements. We hope to have the opportunity to serve you better in the future.

8/10 Bien

Francisco

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Good
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Francisco, thank you for your positive feedback about Provident Doral at The Blue Miami. We're glad you had a good experience and hope to welcome you back soon.

10/10 Excellent

Arys

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great attentative servive!
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Arys, thank you for your excellent feedback! Provident Doral at The Blue Miami is thrilled to hear that you appreciated the attentive service from our team members. We hope to welcome you back soon!

8/10 Bien

Nafeeza

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Tranquil rejuvination for the soul
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
Nafeeza, thank you for your heartfelt review. It is wonderful to hear you enjoyed a tranquil and rejuvenating experience at Provident Doral at The Blue Miami. We're looking forward to welcoming you back for another refreshing stay.

10/10 Excellent

AURORA

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Todo muy bueno, las instalaciones, ubicación, la seguridad, acceso de restaurantes y demás, con excepción de la limpieza de la habitación que no es diaria.
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Aurora, ¡gracias por tus maravillosos comentarios sobre Provident Doral en The Blue Miami! Nos alegra saber que disfrutó de nuestras instalaciones, ubicación, seguridad y proximidad a los restaurantes. Se toman nota de sus comentarios sobre el horario de limpieza de la habitación. ¡Esperamos darle la bienvenida pronto!

6/10 Satisfaisant

ERIKA, DORAK

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Where to start? The property is very neglected, in general the apartment was not in good condition. There was no washer/dryer, basic things like a toaster or kettle were missing. There was no broom or dustpan to keep clean. The curtains don't go up. They don't change the towels. This hotel has a lot of potential due to the location but unfortunately the units are too neglected. There is also a constant musty smell. I hope they take the opinions into consideration and make improvements.
Séjour de 7 nuits en mai 2024
Réponse de Customer Service le 16 mai 2024
Erika, thank you for sharing your feedback. The details you mentioned have been noted. The potential of the location is acknowledged, and input like yours is valuable for making improvements.

8/10 Bien

Deloris, Lakeland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024
Réponse de Customer Service le 16 mai 2024
Deloris, thank you for your positive rating of Provident Doral at The Blue Miami! We're glad you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

laritza

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Regresaria otra vez
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 13 mai 2024
Laritza, ¡es fantástico saber que regresarías nuevamente a Provident Doral en The Blue Miami! Su satisfacción es nuestra principal ambición. Realmente apreciamos sus comentarios y esperamos recibirlo una vez más en su próxima visita. ¡Buen viaje hasta entonces!

10/10 Excellent

Honorio

Les points forts : Propreté et infrastructures et conditions de l’hébergement
I felt safe and looks good
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Honorio, thank you for choosing Provident Doral at The Blue Miami. We're pleased to hear that you felt secure during your stay and appreciated the appearance of our hotel. We hope to welcome you back soon.

10/10 Excellent

MARIA

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Los empleados muy atento limpieza me encanta a cada rato me quedo allí
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
María, es maravilloso saber que eliges continuamente Provident Doral at The Blue Miami para tus estadías. Los miembros de nuestro equipo están encantados de brindar un servicio atento y nos alegra que nuestra limpieza de primer nivel cumpla con sus estándares. Esperamos ansiosamente su próxima visita.

10/10 Excellent

Paul

Voyage en couple
We were only there for tonight’s and was very pleased with our room, the size and the furniture as well. On use of the restaurant we were also pleased. Would return for a longer stay next time. Paul and Helen
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 12 mai 2024
Paul and Helen, it sounds like your stay with us at Provident Doral at The Blue Miami was a delight! We're especially glad to hear the space and furnishing of your room met your expectations, as well as the restaurant. We look forward to welcoming you back for an even longer stay next time.

10/10 Excellent

Maria Alejandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 12 mai 2024
Maria Alejandra, thank you for choosing Provident Doral at The Blue Miami and for your outstanding review rating! We're delighted that your stay with us was a remarkable one. We look forward to welcoming you back in the future.

10/10 Excellent

Jamie Lee

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nos encantó absolutamente todo
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 10 mai 2024
Jamie Lee, gracias por tus maravillosos comentarios sobre tu experiencia en Provident Doral at The Blue Miami. Estamos encantados de que haya disfrutado de su estancia con nosotros. Esperamos ansiosamente su próxima visita.

10/10 Excellent

Lee-Anne

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Love this property! Great value for the cost
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 4 mai 2024
Lee-Anne, it's delightful to know you've had a wonderful experience at Provident Doral at The Blue Miami. We're pleased that you found value in your stay and appreciated our establishment. We value your feedback and can't wait to welcome you back for another enjoyable visit.

10/10 Excellent

Victoya

Les points forts : Propreté et infrastructures et conditions de l’hébergement
It was nice
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 4 mai 2024
Victoya, thank you for sharing your experience at Provident Doral at The Blue Miami. We're delighted to know that you had a pleasant stay. Your positive feedback is greatly appreciated. We look forward to welcoming you back in the near future.

4/10 Médiocre

Joel

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The outside of the property and lobby are the biggest facade. Viewing this hotel from the road it would suggest a very appealing resort style stay with nearly maintained landscaping. The lobby was clean and well kept. After this it all goes down hill. The room was filthy everything is covered in dust. The beds had stains on them with black bugs or some sort of filth. There were hairs in the tub and around the bathroom. The carpet was disgustingly filthy. I made the mistake of removing my shoes and my feet were black from dirt within 15 minutes. All of the fixtures were rusting in the bathroom as none of the exhaust fans work. The closets all smelled like mildew and the second half of the room had no lighting. There was a wire hanging out of the ceiling fan which suggested they just disconnected it along with the rest of the recessed lighting. On top of that they charge a third party “cleaning fee”. The irony in that is almost funny if it wasn’t so disgusting. This by far one of the dirtiest hotels I have ever stayed at.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Joel, it's evident that your stay was nowhere near the standards we aim for, and we sincerely regret hearing about your experience. We apologize for any upset caused by the cleanliness aspect and the issues with the room. This is definitely not indicative of our usual high standards of accommodation. Rest assured, our team members are always striving for improvement and your feedback provides valuable insight towards that. We realize that we cannot change your past experience but we hope to have a chance to provide a better experience in the future. Thank you for your feedback.

10/10 Excellent

Pedro

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 27 avr. 2024
Pedro, it's wonderful to hear you found your stay at Provident Doral at The Blue Miami to be good. We're grateful for your review and we look forward to serving you again in the future!

6/10 Satisfaisant

Davíd, Horsham

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Some things are already very old, for example, television.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Davíd, we appreciate your feedback and are happy you stayed with us. We're consistently looking into updating our amenities and it's valuable to hear from our guests about these aspects. Rest assured this is on our radar for future improvements. We are looking forward to welcoming you back and offering a more enjoyable experience.

2/10 Horrible

Tanesha

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really wanted to love this property, but unfortunately, it was not worth the price. The smell of mold was overwhelming, and now I am feeling sick because I am convinced there was mold in my room. The distance from the front was also a challenge for me as a disabled person, requiring a ride on the golf cart which never arrived. The language barrier only added to the frustration. While the room was spacious, the tub was filthy, and I was disappointed to learn that they do not clean the rooms until after you leave, and it comes with an extra charge. The room service food was cold, adding to the overall negative experience. At $400 for two nights, it was a steep price to pay for such disappointments. To make matters worse, the elevator stopped working, leaving me to rely on the help of a total stranger to get to my room. I strongly urge others to consider alternative accommodations in Florida, as the cost may be high but the risks of getting sick from mold or staying in unclean rooms are not worth it. I was truly saddened by the discrepancy between the online appearance and the reality of my stay. When considering reviews, it's important to take them seriously. In my own experience, I trusted this property and ended up getting sick without any communication or assistance from the hotel. It was a complete letdown. I would strongly advise choosing a different place, especially if you have disabilities as they do not accommodate them well. Be cautious and prioritize your health
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 20 avr. 2024
Tanesha, we regret to hear about your less than satisfactory experience. We assure you, the well-being of our guests is of utmost importance, and any concerns about room cleanliness and accessibility are taken seriously. We apologize for any issues you may have faced with our transportation services and language barriers, and we appreciate your patience. In regards to housekeeping frequency and charges, we aim to be transparent and these details are specified during booking.It's disheartening that you found some discrepancies between our online portrayal and your actual experience. We are committed to meeting the expectations of our guests and will continually strive for improvements. Though this experience was not representative of our usual standards, we will investigate your concerns further. We encourage all guests to promptly report any issues, as our team members are always ready to assist. Thank you for your candid feedback.

6/10 Satisfaisant

Nikoan Romero

Les points forts : Propreté et personnel et service
Séjour de 9 nuits en mars 2024
Réponse de Customer Service le 20 avr. 2024
Nikoan, we noticed your rating and we thank you for staying with us. It appears your stay was satisfactory but not exceptional and we're always striving for excellence. We appreciate your feedback and would love a chance to make your next visit truly outstanding.

10/10 Excellent

Shimon, Herndon

Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Shimon, it's wonderful to see your perfect rating of Provident Doral at The Blue Miami. We're thrilled you had an enjoyable experience and look forward to welcoming you back in the near future. Best wishes.

6/10 Satisfaisant

Fermin

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 10 avr. 2024
Fermin, thank you for choosing our hotel for your stay and leaving a rating. We strive for complete guest satisfaction, so if there's anything we could have done to earn a full 5-star rating on your next visit, please feel free to let us know. We're already looking forward to welcoming you back for an even more enjoyable stay.

8/10 Bien

Korrie, Elko

Les points forts : Propreté et personnel et service
Séjour de 8 nuits en mars 2024
Réponse de Customer Service le 10 avr. 2024
Korrie, thank you for staying at Provident Doral at The Blue Miami and taking the time to rate us. We're thrilled to have left a positive impression on you. If there's anything we could improve, we encourage you to share. We value your feedback and we're looking forward to welcoming you back in the future.

2/10 Horrible

David

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Never will I ever go back
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 5 avr. 2024
David, it's unfortunate to hear of your decision not to return. We invite all guests to share specific concerns so we can make improvements. It would be beneficial to learn more about your experience. Nonetheless, we appreciate your feedback.

10/10 Excellent

Yanielis

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved this place.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 avr. 2024
Yanielis, your brief but glowing comment is greatly appreciated. We're thrilled to hear that you loved your stay at Provident Doral at The Blue Miami. We hope to welcome you back in the near future for another wonderful experience.

10/10 Excellent

Vanessa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Love it
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 24 avr. 2024
Vanessa, we're thrilled to hear you loved your stay at Provident Doral at The Blue Miami! Thanks for sharing such a wonderful review. We hope to welcome you back again in the near future.

8/10 Bien

Maritza, Miami

Les points forts : Propreté
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 2 avr. 2024
Maritza, thank you for choosing Provident Doral at The Blue Miami and sharing your rating. We're thrilled to see that you had a favorable experience with us. We would value more detailed feedback if you have the time. Your insights help us strive for excellence. We hope to welcome you again soon for another pleasant stay.

8/10 Bien

William

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
-
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 31 mars 2024
Thanks for the 4/5 rating, William!We're happy you had such a lovely stay at Provident Doral at The Blue Miami! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

willie Brown

Great
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 30 mars 2024
Thanks, Willie! It's outstanding your time at Provident Doral at The Blue Miami was fantastic. We can't wait until your next visit!

10/10 Excellent

Dawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 28 mars 2024
Dawn, it's wonderful to hear that you had a top-notch experience at Provident Doral at The Blue Miami. We appreciate your high rating and look forward to hosting you once again during your next visit to Miami.

10/10 Excellent

marika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 28 mars 2024
Marika, it's great to see you had a positive experience at Provident Doral at The Blue Miami. We strive to provide excellent service to each guest, and we're glad you weren't an exception. We look forward to seeing you back soon.

6/10 Satisfaisant

Krista

Voyage en couple
Les points forts : Personnel et service
Hotel wasn’t at all what I expected. I thought it was a 4-5 star experience, but it was more like a 3. The staff was kind and helpful. It’s just that the property wasn’t worth the money.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 27 mars 2024
Krista, it’s regrettable to hear that your expectations weren't fully met. It's good to know you found our team members kind and helpful. We're continuously improving and your feedback about the value of the property will certainly guide those efforts. We hope to have another chance to impress you in the future.

10/10 Excellent

Adriana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was really nice and great for the price! The only reason for the 4 stars on cleanliness was because there were some ants in the bathroom, but it was nothing major. Staff, pool and room was great!
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 31 mars 2024
Hi Adriana,Thank you so much for taking the time to share your recent experience at our hotel. We are thrilled to hear that you had an enjoyable stay and that our services met your expectations.Your feedback regarding the small ants is greatly appreciated. We take all guest comments seriously and have promptly relayed this information to the appropriate personnel to address the issue and ensure it doesn't recur. Maintaining a comfortable and pristine environment for our guests is paramount to us, and we sincerely apologize for any inconvenience this may have caused during your stay.We genuinely value your patronage and hope to have the pleasure of hosting you again in the future. Please do not hesitate to reach out to us directly if there is anything we can assist you with prior to your next visit.