Avis sur Provident Doral at the Blue Miami
Provident Doral at the Blue Miami
5300 NW 87 Avenue, Doral, FL
Avis
7,4
Bien
7,4/10
Propreté
7,6/10
Personnel et service
7,6/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
Voyage en famille
7 janv. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Martin, il est regrettable d'entendre parler des difficultés rencontrées lors de votre séjour, notamment en ce qui concerne la disposition des lits. Bien que nous ne puissions pas modifier les expériences passées, vos commentaires ont été pris en compte et nous aideront à affiner nos efforts. Nous espérons avoir l'occasion de mieux vous servir à l'avenir.
2/10 Horrible
Hervé
Voyage en famille
2 août 2022
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible
Hervé
Séjour de 4 nuits en juillet 2022
Réponse de HW le 12 août 2022
Merci d'avoir partagé votre expérience lors de votre séjour. Je m'excuse pour le manque de service et nous utiliserons vos commentaires pour apprendre et nous améliorer. S'il vous plaît contactez-moi directement et donnez-moi l'opportunité de faire les choses correctement.
Hubert E. Wewer
Directeur général
10/10 Excellent
Anne
20 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anne
Séjour de 1 nuit en avril 2022
Réponse de Reservations Department le 20 juil. 2022
Hi Anne, We are happy to hear that you had a 5/5 stay! It is guests such as yourself that make us feel proud of the hard work we put in to make sure your stay is pleasurable. Please come again soon, as you are always welcome at The Blue.
8/10 Bien
Julien
Voyage en famille
29 déc. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Julien
Séjour de 4 nuits en décembre 2020
Réponse de Reservations Manager le 31 déc. 2020
Hi Julien, thank you for your kind words. We hope to see you soon!
8/10 Bien
Voyageur vérifié
Voyage en couple
8 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en février 2020
Réponse de Antonio Avendano le 11 mars 2020
Thank you for staying with us and taking time to share your comments with us. We love to hear positive comments like yours. We hope you can stay with us in the near future.
8/10 Bien
Steeve
Voyage en famille
8 mars 2020
Les points forts : Personnel et service
Steeve
Séjour de 2 nuits en mars 2020
Réponse de Antonio Avendano le 11 mars 2020
Hello Steeve, thank you for staying with us and taking time to give us a review. We would love to hear more about your experience to see where we can improve or have done better. We look forward from your reply and hope you give us another opportunity in the future.
8/10 Bien
Voyageur vérifié
7 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mars 2020
Réponse de Antonio Avendano le 11 mars 2020
Thank you for staying with us and taking time to give us a review. We love to hear feedback from our guest in order to improve our services. Please let us know if there is anything we could have done better. We hope to see you back soon.
8/10 Bien
Voyageur vérifié
Voyage en famille
29 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en février 2020
Réponse de Antonio Avendano le 1 mars 2020
We are so happy to hear you enjoyed your stay with us. Our rooms are really spacious and the kitchen feature is a plus. We hope you stay with us again in the future.
8/10 Bien
Voyageur vérifié
29 févr. 2020
Voyageur vérifié
Séjour de 13 nuits en février 2020
Réponse de Antonio Avendano le 1 mars 2020
Thank you for staying with us and taking time to give us a review. We hope to see you back soon in the near future.
6/10 Satisfaisant
Yamina
Voyage en famille
26 févr. 2020
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Standardiste incompétente
Yamina
Séjour de 2 nuits en février 2020
Réponse de Antonio Avendano le 1 mars 2020
Hello Yamina, thank you for staying with us and taking time to give us feedback. I am so sorry to hear you had issues at check in and also to hear that a late check out was not granted. I would look into this to see what happened but I hope you can give us another opportunity in the future.
6/10 Satisfaisant
Voyageur vérifié
Voyage en couple
19 févr. 2020
Voyageur vérifié
Séjour de 7 nuits en février 2020
Réponse de Abby Alba le 20 févr. 2020
Dear Guest,
Thank you for taking the time to share feedback regarding your recent stay.
Should your travels lead you to Miami in the future we hope that you will allow us the opportunity to host your stay so that you can experience one of our upgraded suites.
If i may be of any future assistance please do not hesitate to contact me directly as I will do my best to assist.
Warm regards,
Abby Alba
Front Desk Manager
10/10 Excellent
Sophie
Voyage en famille
31 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe hôtel
Sophie
Séjour de 1 nuit en janvier 2020
Réponse de Provident le 4 févr. 2020
Bonne après-midi,
Merci pour ton commentaire positif. Nous apprécions vos commentaires et nous espérons vous revoir.
10/10 Excellent
Voyageur vérifié
19 janv. 2020
Les points forts : Propreté, personnel et service, équipements
Voyageur vérifié
Séjour de 1 nuit en janvier 2020
Réponse de Antonio Avendano le 19 janv. 2020
Thank you for staying with us and taking time to give us an awesome rating. We hope to have you back soon.
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille avec de jeunes enfants
6 janv. 2020
Les points forts : Propreté, personnel et service, équipements
Voyageur vérifié
Séjour de 7 nuits en décembre 2019
Réponse de Antonio Avendano le 19 janv. 2020
Thank you for staying with us and letting us know how you felt. We are aware of that the carpets need to be updated that is why we will be going through a large renovation in a few months in order to change all the carpets in the hotel. We hope you can give us another opportunity in the future.
6/10 Satisfaisant
JaLisa
Voyage en famille
22 mai 2024
Les points faibles : Personnel et service
JaLisa
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 23 mai 2024
JaLisa, thank you for sharing your thoughts. It's great to hear you found the property clean. We're sorry to hear about the concerns you had with the pool and team members. Your feedback is valuable, and we will use it to make improvements in our service.
10/10 Excellent
Nathasia
Voyage en famille
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nathasia
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 22 mai 2024
Nathasia, thank you for choosing Provident Doral at The Blue Miami! The team members are thrilled to hear you enjoyed your stay and found everything excellent. We're looking forward to welcoming you back soon!
4/10 Médiocre
Latasha
Voyage en couple
19 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Latasha
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Latasha, thank you for sharing your experience. It's good to hear that you received great service during check-in. However, it's concerning that your room did not meet your expectations. The issues with cleanliness you encountered are being looked into by the team. Your feedback is important and it helps us improve.
4/10 Médiocre
Giselle, Cape Coral
Voyage d’affaires, Voyage en couple
19 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Giselle
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Giselle, thank you for sharing your feedback. Cleanliness is a high priority and your observations have been noted. We will address this with our team members to ensure improvements. We hope to have the opportunity to serve you better in the future.
8/10 Bien
Francisco
Voyage d’affaires
19 mai 2024
Les points forts : Propreté, personnel et service, équipements
Francisco
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Francisco, thank you for your positive feedback about Provident Doral at The Blue Miami. We're glad you had a good experience and hope to welcome you back soon.
10/10 Excellent
Arys
Voyage en famille avec de jeunes enfants
18 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Arys
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Arys, thank you for your excellent feedback! Provident Doral at The Blue Miami is thrilled to hear that you appreciated the attentive service from our team members. We hope to welcome you back soon!
8/10 Bien
Nafeeza
Voyage en couple
18 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Nafeeza
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
Nafeeza, thank you for your heartfelt review. It is wonderful to hear you enjoyed a tranquil and rejuvenating experience at Provident Doral at The Blue Miami. We're looking forward to welcoming you back for another refreshing stay.
10/10 Excellent
AURORA
17 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
AURORA
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Aurora, ¡gracias por tus maravillosos comentarios sobre Provident Doral en The Blue Miami! Nos alegra saber que disfrutó de nuestras instalaciones, ubicación, seguridad y proximidad a los restaurantes. Se toman nota de sus comentarios sobre el horario de limpieza de la habitación. ¡Esperamos darle la bienvenida pronto!
6/10 Satisfaisant
ERIKA, DORAK
Voyage en famille
15 mai 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
ERIKA
Séjour de 7 nuits en mai 2024
Réponse de Customer Service le 16 mai 2024
Erika, thank you for sharing your feedback. The details you mentioned have been noted. The potential of the location is acknowledged, and input like yours is valuable for making improvements.
8/10 Bien
Deloris, Lakeland
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Deloris
Séjour de 6 nuits en mai 2024
Réponse de Customer Service le 16 mai 2024
Deloris, thank you for your positive rating of Provident Doral at The Blue Miami! We're glad you enjoyed your stay and hope to welcome you back soon.
10/10 Excellent
laritza
Voyage en famille, Voyage d’affaires
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
laritza
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 13 mai 2024
Laritza, ¡es fantástico saber que regresarías nuevamente a Provident Doral en The Blue Miami! Su satisfacción es nuestra principal ambición. Realmente apreciamos sus comentarios y esperamos recibirlo una vez más en su próxima visita. ¡Buen viaje hasta entonces!
10/10 Excellent
Honorio
13 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Honorio
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Honorio, thank you for choosing Provident Doral at The Blue Miami. We're pleased to hear that you felt secure during your stay and appreciated the appearance of our hotel. We hope to welcome you back soon.
10/10 Excellent
MARIA
Voyage en famille avec de jeunes enfants, Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MARIA
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
María, es maravilloso saber que eliges continuamente Provident Doral at The Blue Miami para tus estadías. Los miembros de nuestro equipo están encantados de brindar un servicio atento y nos alegra que nuestra limpieza de primer nivel cumpla con sus estándares. Esperamos ansiosamente su próxima visita.
10/10 Excellent
Paul
Voyage en couple
10 mai 2024
Paul
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 12 mai 2024
Paul and Helen, it sounds like your stay with us at Provident Doral at The Blue Miami was a delight! We're especially glad to hear the space and furnishing of your room met your expectations, as well as the restaurant. We look forward to welcoming you back for an even longer stay next time.
10/10 Excellent
Maria Alejandra
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Maria Alejandra
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 12 mai 2024
Maria Alejandra, thank you for choosing Provident Doral at The Blue Miami and for your outstanding review rating! We're delighted that your stay with us was a remarkable one. We look forward to welcoming you back in the future.
10/10 Excellent
Jamie Lee
Voyage en groupe
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jamie Lee
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 10 mai 2024
Jamie Lee, gracias por tus maravillosos comentarios sobre tu experiencia en Provident Doral at The Blue Miami. Estamos encantados de que haya disfrutado de su estancia con nosotros. Esperamos ansiosamente su próxima visita.
10/10 Excellent
Lee-Anne
Voyage en groupe, Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, équipements
Lee-Anne
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 4 mai 2024
Lee-Anne, it's delightful to know you've had a wonderful experience at Provident Doral at The Blue Miami. We're pleased that you found value in your stay and appreciated our establishment. We value your feedback and can't wait to welcome you back for another enjoyable visit.
10/10 Excellent
Victoya
1 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Victoya
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 4 mai 2024
Victoya, thank you for sharing your experience at Provident Doral at The Blue Miami. We're delighted to know that you had a pleasant stay. Your positive feedback is greatly appreciated. We look forward to welcoming you back in the near future.
4/10 Médiocre
Joel
Voyage en famille avec de jeunes enfants
29 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Joel
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Joel, it's evident that your stay was nowhere near the standards we aim for, and we sincerely regret hearing about your experience. We apologize for any upset caused by the cleanliness aspect and the issues with the room. This is definitely not indicative of our usual high standards of accommodation. Rest assured, our team members are always striving for improvement and your feedback provides valuable insight towards that. We realize that we cannot change your past experience but we hope to have a chance to provide a better experience in the future. Thank you for your feedback.
10/10 Excellent
Pedro
Voyage en famille avec de jeunes enfants
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pedro
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 27 avr. 2024
Pedro, it's wonderful to hear you found your stay at Provident Doral at The Blue Miami to be good. We're grateful for your review and we look forward to serving you again in the future!
6/10 Satisfaisant
Davíd, Horsham
Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Davíd
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Davíd, we appreciate your feedback and are happy you stayed with us. We're consistently looking into updating our amenities and it's valuable to hear from our guests about these aspects. Rest assured this is on our radar for future improvements. We are looking forward to welcoming you back and offering a more enjoyable experience.
2/10 Horrible
Tanesha
19 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tanesha
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 20 avr. 2024
Tanesha, we regret to hear about your less than satisfactory experience. We assure you, the well-being of our guests is of utmost importance, and any concerns about room cleanliness and accessibility are taken seriously. We apologize for any issues you may have faced with our transportation services and language barriers, and we appreciate your patience. In regards to housekeeping frequency and charges, we aim to be transparent and these details are specified during booking.It's disheartening that you found some discrepancies between our online portrayal and your actual experience. We are committed to meeting the expectations of our guests and will continually strive for improvements. Though this experience was not representative of our usual standards, we will investigate your concerns further. We encourage all guests to promptly report any issues, as our team members are always ready to assist. Thank you for your candid feedback.
6/10 Satisfaisant
Nikoan Romero
18 avr. 2024
Les points forts : Propreté et personnel et service
Nikoan Romero
Séjour de 9 nuits en mars 2024
Réponse de Customer Service le 20 avr. 2024
Nikoan, we noticed your rating and we thank you for staying with us. It appears your stay was satisfactory but not exceptional and we're always striving for excellence. We appreciate your feedback and would love a chance to make your next visit truly outstanding.
10/10 Excellent
Shimon, Herndon
11 avr. 2024
Shimon
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 2 mai 2024
Shimon, it's wonderful to see your perfect rating of Provident Doral at The Blue Miami. We're thrilled you had an enjoyable experience and look forward to welcoming you back in the near future. Best wishes.
6/10 Satisfaisant
Fermin
7 avr. 2024
Les points forts : Propreté et personnel et service
Fermin
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 10 avr. 2024
Fermin, thank you for choosing our hotel for your stay and leaving a rating. We strive for complete guest satisfaction, so if there's anything we could have done to earn a full 5-star rating on your next visit, please feel free to let us know. We're already looking forward to welcoming you back for an even more enjoyable stay.
8/10 Bien
Korrie, Elko
7 avr. 2024
Les points forts : Propreté et personnel et service
Korrie
Séjour de 8 nuits en mars 2024
Réponse de Customer Service le 10 avr. 2024
Korrie, thank you for staying at Provident Doral at The Blue Miami and taking the time to rate us. We're thrilled to have left a positive impression on you. If there's anything we could improve, we encourage you to share. We value your feedback and we're looking forward to welcoming you back in the future.
2/10 Horrible
David
4 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
David
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 5 avr. 2024
David, it's unfortunate to hear of your decision not to return. We invite all guests to share specific concerns so we can make improvements. It would be beneficial to learn more about your experience. Nonetheless, we appreciate your feedback.
10/10 Excellent
Yanielis
2 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yanielis
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 avr. 2024
Yanielis, your brief but glowing comment is greatly appreciated. We're thrilled to hear that you loved your stay at Provident Doral at The Blue Miami. We hope to welcome you back in the near future for another wonderful experience.
10/10 Excellent
Vanessa
Voyage en famille avec de jeunes enfants
2 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Vanessa
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 24 avr. 2024
Vanessa, we're thrilled to hear you loved your stay at Provident Doral at The Blue Miami! Thanks for sharing such a wonderful review. We hope to welcome you back again in the near future.
8/10 Bien
Maritza, Miami
31 mars 2024
Les points forts : Propreté
Maritza
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 2 avr. 2024
Maritza, thank you for choosing Provident Doral at The Blue Miami and sharing your rating. We're thrilled to see that you had a favorable experience with us. We would value more detailed feedback if you have the time. Your insights help us strive for excellence. We hope to welcome you again soon for another pleasant stay.
8/10 Bien
William
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
William
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 31 mars 2024
Thanks for the 4/5 rating, William!We're happy you had such a lovely stay at Provident Doral at The Blue Miami! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.
10/10 Excellent
willie Brown
30 mars 2024
willie Brown
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 30 mars 2024
Thanks, Willie! It's outstanding your time at Provident Doral at The Blue Miami was fantastic. We can't wait until your next visit!
10/10 Excellent
Dawn
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dawn
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 28 mars 2024
Dawn, it's wonderful to hear that you had a top-notch experience at Provident Doral at The Blue Miami. We appreciate your high rating and look forward to hosting you once again during your next visit to Miami.
10/10 Excellent
marika
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
marika
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 28 mars 2024
Marika, it's great to see you had a positive experience at Provident Doral at The Blue Miami. We strive to provide excellent service to each guest, and we're glad you weren't an exception. We look forward to seeing you back soon.
6/10 Satisfaisant
Krista
Voyage en couple
25 mars 2024
Les points forts : Personnel et service
Krista
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 27 mars 2024
Krista, it’s regrettable to hear that your expectations weren't fully met. It's good to know you found our team members kind and helpful. We're continuously improving and your feedback about the value of the property will certainly guide those efforts. We hope to have another chance to impress you in the future.
10/10 Excellent
Adriana
Voyage en couple
23 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adriana
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 31 mars 2024
Hi Adriana,Thank you so much for taking the time to share your recent experience at our hotel. We are thrilled to hear that you had an enjoyable stay and that our services met your expectations.Your feedback regarding the small ants is greatly appreciated. We take all guest comments seriously and have promptly relayed this information to the appropriate personnel to address the issue and ensure it doesn't recur. Maintaining a comfortable and pristine environment for our guests is paramount to us, and we sincerely apologize for any inconvenience this may have caused during your stay.We genuinely value your patronage and hope to have the pleasure of hosting you again in the future. Please do not hesitate to reach out to us directly if there is anything we can assist you with prior to your next visit.