Coffres-forts dans les chambres, bureau, rideaux occultants
Vérifier la disponibilité

Avis sur Holiday Inn Miami West - Airport Area, an IHG Hotel

3 out of 5
Holiday Inn Miami West - Airport Area, an IHG Hotel
7707 N.W. 103rd Street, Hialeah, FL

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 1044 avis sur 3033." "
Note des voyageurs de 8 (Bien), d’après 613 avis sur 3033." "
Note des voyageurs de 6 (Satisfaisant), d’après 479 avis sur 3033." "
Note des voyageurs de 4 (Médiocre), d’après 348 avis sur 3033." "
Note des voyageurs de 2 (Horrible), d’après 549 avis sur 3033." "

7,0/10

Propreté

7,4/10

Personnel et service

6,8/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

10/10 Excellent

Grégori, Saint-Dominique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 9 mai 2024
Hi Gregori,We are thankful for your awesome comment and the great details of your experience with us. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next!

8/10 Bien

stephane

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 17 déc. 2023
Hi Stephane,We appreciate your positive 4-star review! We're pleased to know you had a good experience with us. If there's anything specific you'd like us to improve upon or if you have any suggestions, please feel free to share. Your feedback helps us enhance our services further. Thank you for choosing us!

6/10 Satisfaisant

didier

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Boule quiès de rigueur
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 11 déc. 2023
Hi Didier,Thank you for bringing this to our attention. We regret the inconvenience caused and apologize for the noise disruption. We are actively working to address and minimize any disturbances to enhance our guests' comfort. Your feedback is appreciated, and we hope to have the chance to offer you a quieter and more enjoyable stay in the future.

8/10 Bien

JEANNE MICHELINE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en juillet 2023
Réponse de Sophia CSR le 23 juil. 2023
Dear Jeanne Micheline, Thank you for taking the time to leave a review about your recent stay at Holiday Inn Miami West - Airport Area. We're thrilled to hear that you found our hotel to be exciting and welcoming. We appreciate your feedback and hope to have the opportunity to serve you again in the future. Safe travels! Warm regards, Holiday Inn Miami West - Airport Area

6/10 Satisfaisant

Virginie

Séjour de 7 nuits en juillet 2023
Réponse de GM le 10 août 2023
Dear Virginie, Thank you for choosing to stay with us at Holiday Inn Miami West - Airport Area. We appreciate you taking the time to leave us feedback, and we regret that we didn't meet your expectations during your stay. We strive to provide exceptional service to all our guests, and we would love the opportunity to make it right for you in the future. Please do not hesitate to reach out to us directly so that we can address any specific concerns you may have. Warm regards, The Holiday Inn Miami West Team

8/10 Bien

Peterson

Séjour de 7 nuits en juillet 2023
Réponse de GM le 9 août 2023
Dear Peterson,Thank you for choosing Holiday Inn Miami West - Airport Area for your recent stay. We are thrilled to see that you had an exciting and enjoyable experience with us. Our team takes pride in providing exceptional service and we are glad you appreciated our efforts. Should you have any future plans to visit Miami, we would be more than happy to welcome you back!Warmest regards,Holiday Inn Miami West - Airport Area

10/10 Excellent

Tariq

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Petit déjeuner non inclus comme exemple Quakity le fait !
Séjour de 2 nuits en juillet 2023
Réponse de Sophia CSR le 18 juil. 2023
Dear Tariq,Thank you for choosing Holiday Inn Miami West - Airport Area and leaving us a fantastic 5-star review. We apologize for any confusion regarding breakfast not being included. We appreciate your feedback and will ensure our communication is clearer moving forward. It's our pleasure to provide a high-quality guest experience, and we hope to welcome you back soon for another memorable stay.Warm regards,Holiday Inn Miami West - Airport Area

8/10 Bien

Nazarene

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Depuis plusieurs années nous fréquentons cet hôtel mais c'est la première fois qu'on a eu une chambre au 10e étage ,le bruit est infernal ,on a l'impression que les camions ,les motos et les voitures traversent la chambre ,nous avions la chambre 2028 située a l'aile ,la climatisation arrivait a peine ,j'avais chaud ,on n'a pas demander le changement de chambre car cela ne dérangeait trop ma femme et on était toujours très fatigué en rentrant .On reviendra mais pas au 10e étage.
Séjour de 8 nuits en juin 2023
Réponse de Sophia CSR le 3 juil. 2023
Dear Nazarene,Thank you for being a loyal guest of Holiday Inn Miami West - Airport Area. We apologize for any inconvenience caused by the noise on the 10th floor during your recent stay. We understand how disruptive that can be and assure you that your comfort is our top priority. Please do let us know the next time you visit, and we will gladly assign you a room on a lower floor, away from the noise. We appreciate your feedback and look forward to providing you with a more peaceful experience next time.Warm regards,Holiday Inn Miami West - Airport Area

2/10 Horrible

Mireille

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
L’hôtel était malpropre. Hôtel à éviter
Séjour de 6 nuits en juin 2023
Réponse de Sophia CSR le 12 juin 2023
Dear Mireille,I'm sorry to hear that we fell short of your expectations during your stay. Please accept my sincerest apologies for any cleanliness issues you encountered. Rest assured we take such feedback seriously, and our housekeeping team is re-trained regularly to avoid such occurrences. We would be honored for another chance to provide you with an exceptional experience on your next visit to Miami. Please let us know if there is anything we can do to make it up to you.Best, Holiday Inn Miami West - Airport Area.

8/10 Bien

CHOUKRY

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
agréable et excellent rapport qualité prix
Séjour de 2 nuits en avril 2023
Réponse de Sophia CSR le 4 mai 2023
Hi Choukry,Thank you for the lovely rating! We are glad to know you found our services to be an excellent value for the price. We are committed to exceeding our customer's expectations and truly appreciate your business!

8/10 Bien

Jean-Michel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2022
Réponse de Sophia CSR le 23 déc. 2022
Hi Jean,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

10/10 Excellent

Isabelle

Séjour de 1 nuit en décembre 2022
Réponse de Sophia CSR le 23 déc. 2022
Hi Isabelle,Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us and are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

8/10 Bien

Marie Natacha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bien situé, propre et tranquille. Toutefois, il y a moyen de faire mieux pour le déjeuner.
Séjour de 4 nuits en juillet 2022
Réponse de Sophia CSR le 19 juil. 2022
Dear Guest, We are glad you had a nice stay with us and really appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

8/10 Bien

Alyssa

Voyage en groupe
Bon déjeuner, merci
Séjour de 1 nuit en mai 2022
Réponse de Sophia CSR le 14 mai 2022
Hi Alyssa, Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. Hope to see you very soon!

8/10 Bien

Jean-Pierre

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Value for money
Comfortable, nice staff, breakfast could be slighly improved, location not ideal, not close to airports and no restuarnats around
Séjour de 2 nuits en avril 2022
Réponse de Sophia CSR le 4 mai 2022
Hi Jean-Pierre, Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. Hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Personnel très agréable et petit déjeuner riche et varié
Séjour de 1 nuit en avril 2022
Réponse de Sophia CSR le 10 juin 2022
Dear Guest, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We are waiting to welcome you back soon!

2/10 Horrible

deborah

Voyage en famille
Les points faibles : Personnel et service
On m’a prélevé 50 dollars de caution pour la chambre et pas de remboursement
Séjour de 1 nuit en février 2022
Réponse de Sophia CSR le 17 févr. 2022
Hi Deborah, It is disheartening to hear about your experience. We would be incredibly grateful if you could take a couple of minutes to write your detailed review. So we can investigate your feedback with our management for prompt action. I hope this will not be your last impression for us and hope that you will reconsider staying with us in the future.

10/10 Excellent

pablo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo muy bueno
Séjour de 3 nuits en janvier 2022
Réponse de Sophia CSR le 13 janv. 2022
Hi Pablo, A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Thomas

Séjour de 1 nuit en janvier 2022
Réponse de Sophia CSR le 11 janv. 2022
Hi Thomas, Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

6/10 Satisfaisant

Jose

Voyage en famille, Voyage d’affaires
It can be much better
Séjour de 3 nuits en mai 2024

8/10 Bien

Israel Eduardo Cepeda de los

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
.
Séjour de 5 nuits en mai 2024

2/10 Horrible

Cherish

Voyage en famille
This was my first time staying at a hotel in a while and I will be sticking to air bnbs after this experience. The hotel was generally dirty. Smelled like weed most of the time, AC was not working in parts of the building, flies and mosquitoes in the food. Food was mid. I will not be recommending this hotel to anyone.
Séjour de 3 nuits en mai 2024

10/10 Excellent

LAZARO

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me gustó el hotel y las facilidades de la cercanía de lugares centricos
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Hi Lazaro,Appreciate you taking the time to share your positive experience. It brings us great joy to learn that you had an enjoyable stay at our hotel and appreciated the convenience of our facilities being situated close to central locations. Ensuring your satisfaction is our top priority, and we eagerly anticipate the opportunity to welcome you back again in the future.

10/10 Excellent

yesenia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El personal siempre atento a lo que necesites.
Séjour de 5 nuits en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Dear Guest,Thank you for your kind feedback. We're delighted to hear that our staff's attentiveness enhanced your stay with us. Providing exceptional service is our priority, and we appreciate your recognition of our team's efforts. We look forward to welcoming you back for another enjoyable stay!

2/10 Horrible

Courtney

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Worst experience ever. No ac...room smelled awful...worst experience
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Hi Courtney,I would like to personally apologize for the issue you faced regarding cleanliness during your stay with us. The moment we read our guest's review we pass on the note to the concerned department and start working on it. Though we follow several procedures for cleanliness we will put in extra effort and inspect each area thoroughly. Hope to serve you better next time.

2/10 Horrible

Shane

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024

6/10 Satisfaisant

Schaketa, George Town

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
I didn't get the room type i initially booked. If the reservation is in place for the room there's no way that it should be sold out. On top of that i specifically requested to have a microwave in room because i'm a diabetic and need to be able to warm up my food to be able to eat on time. I called thr front desk after they placed us in the wrong room type reqursting to have a microwave broughr up to the room. The front desk said that they would get back to me when they would have found one. I had to call 3 times and almost 90 mins later to find out the didn't have any microwaves available. My husband had to call back a forth time to find out if there was no possible way to get a microwave to be able to warm the food for me to be able to eat. It was afyer the foirth call that they stated they had a mocrowave available at the front desk that he could have used to warm the food. One it should have never taken that long if the reservation allows you to make requests in advance so as to have the request responded to and confirmed or otherwise notfied of the inability to offer request. It was very disappointing and the front desk agent on seemed to not even care that as a diabetic i needed to eat. This is deplorable.
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Dear Guest,We deeply apologize for the inconvenience you experienced during your stay, especially regarding the room type and the delay in providing a microwave. We understand the importance of accommodating special requests, especially for medical reasons, and we regret that we did not meet your needs promptly. Please be assured that we are reviewing our procedures to ensure that such situations are handled more effectively in the future. Your comfort and well-being are important to us, and we appreciate your patience and understanding. We hope to have the opportunity to regain your trust and provide you with a more positive experience on your next visit.

4/10 Médiocre

Gertrude

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I like the pool and grounds...I didn't like the air conditioner that barely works and I was hot my entire stay and I found a roach in the bathroom.
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Hi Gertrude,Thank you for your feedback. We're pleased to hear that you enjoyed the pool and grounds. However, we apologize for the issues you experienced with the air conditioner and the pest in your bathroom. We are addressing these concerns with our maintenance and housekeeping teams to ensure they are resolved promptly. Your comfort is important to us, and we appreciate your understanding.

10/10 Excellent

Ruben

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Profesional personal make us feel at home
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Hi Ruben,Thank you for your kind words. We're delighted to hear that our professional staff made you feel at home during your stay. Your comfort and satisfaction are our top priorities. We look forward to welcoming you back soon!

4/10 Médiocre

Anderson, Hillside

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The hallway was smelled, The room was dirty and the Rug was so dirty, The Bathroom was horrible 😤😤😤
Séjour de 4 nuits en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Hi Anderson,We are very sorry to hear about the inconvenience caused by the cleanliness issue, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

yvenande

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
N/A
Séjour de 5 nuits en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Dear Guest,. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next!

10/10 Excellent

Denisha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great communication.
Séjour de 3 nuits en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Hi Denisha,Thank you for your kind feedback. We're glad to know that our communication met your expectations during your stay. Your satisfaction is our priority, and we look forward to welcoming you back in the future!

10/10 Excellent

Innocent

Les points forts : Équipements
Nice hotel
Séjour de 3 nuits en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Dear Guest,Thank you for your kind words. We're delighted to hear that you enjoyed your stay at our hotel. Your positive feedback is greatly appreciated. We look forward to welcoming you back soon!

8/10 Bien

Maria, Long Beach

Voyage en couple
Les points faibles : Équipements
Not great but not terrible, good for the price but our keys kept deactivating and have to pay extra for breakfast is annoying
Séjour de 4 nuits en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Hi Maria,Thank you for your feedback. We're glad you found value in your stay We apologize for the inconvenience you experienced with your room keys and the additional charge for breakfast. We are addressing the key issue to prevent future occurrences and will review our breakfast policy for potential improvements. We look forward to the opportunity to serve you better in the future.

8/10 Bien

levardo

Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Hi Levardo,We appreciate your positive 4-star review! We're pleased to know you had a good experience with us. If there's anything specific you'd like us to improve upon or if you have any suggestions, please feel free to share. Your feedback helps us enhance our services further. Thank you for choosing us!

6/10 Satisfaisant

Rosa, Naples

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Hi Rosa,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!

4/10 Médiocre

Rhia

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We had to get new keys everytime we go to the room. We always had to call for towels. The staff does not clean. But the restaurant food is delicious and very affordable.
Séjour de 4 nuits en mai 2024
Réponse de Sophia CSR le 21 mai 2024
Hi Rhia,Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the delicious and affordable food at our restaurant. We apologize for the inconvenience you experienced with the key cards and the housekeeping service during your stay. Your comments are valuable, and we will address these issues promptly to ensure a smoother and more enjoyable experience for our guests. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an improved stay in the future.

4/10 Médiocre

Camille

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The tub is worn out and run down. The room need to be updated the mattress was old
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 21 mai 2024
Hi Camille,We apologize for any inconvenience caused by the condition of the tub, room, and mattress. Your comments are invaluable as we continuously strive to enhance our guests' experience. Please rest assured that we will address these concerns promptly to ensure that future guests enjoy a more comfortable and updated stay. We appreciate your understanding and hope to welcome you back for an improved experience.

8/10 Bien

Ailymarie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
La estadía fue buena. El personal fue muy atento y agradable. Los desayunos riquísimos. Lo que si necesita atención son las instalaciones de aire ya que la habitación siempre estuvo calurosa y con fuerte olor a humedad.
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 21 mai 2024
Dear Guest,Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your stay and found our staff attentive and pleasant, as well as enjoying our delicious breakfast offerings. However, we apologize for the inconvenience regarding the air installations in your room. We will address this issue promptly to ensure a more comfortable experience for our guests in the future. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

Luis, Houston

Voyage d’affaires
Les points forts : Propreté
Hotel needs attention, looks old, some of the property doors don’t even work.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 20 mai 2024
Hi Luis,Thank you for your feedback. We apologize for the issues you encountered during your stay and appreciate you bringing them to our attention. We are committed to maintaining and improving our property, and your comments will help us address these areas promptly. Ensuring our guests have a comfortable and pleasant stay is our priority, and we hope you will consider staying with us again in the future to experience these improvements.

10/10 Excellent

Sanela

.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 20 mai 2024
Hi Sanela,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks about our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

10/10 Excellent

Ayana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 3 nuits en mai 2024
Réponse de Sophia CSR le 21 mai 2024
Hi Ayana,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks about our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

10/10 Excellent

Jonathan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 21 mai 2024
Hi Jonathan,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next!

6/10 Satisfaisant

James

Les points forts : Personnel et service
Les points faibles : Propreté
The room was very dirty
Séjour de 3 nuits en mai 2024
Réponse de Sophia CSR le 20 mai 2024
Hi James,We sincerely apologize for the cleanliness issues you encountered during your stay. This does not meet our standards, and we take your feedback seriously. We will address this with our housekeeping team to ensure such issues are rectified immediately. Your comfort and satisfaction are important to us, and we hope you will give us another opportunity to provide you with a better experience in the future.

2/10 Horrible

Tamare

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The ac didn't work. My room was extremely hot. I called the front desk, and i talk to an agent. I told her my room was very hot, she said, i will send somebody to fix it. She lied and never send nobody up. She could've put in another room. But she never did.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 20 mai 2024
Hi Tamare,We sincerely apologize for the discomfort you experienced due to the malfunctioning AC and the lack of assistance from our front desk team. This is not the level of service we strive to provide. We will address this issue with our staff to ensure it does not happen again. Your feedback is important to us, and we hope you will give us another chance to provide you with a more comfortable stay in the future.

2/10 Horrible

Sylvia

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front desk agent Diane needs customer service training. I’m sure Holiday Inn would not want her service to be the face of the company. I asked to do early check as we had landed at 6am but she stated we could not until 3pm which was fine. We returned later in the day to check in with manager Yarod who was pleasant. He explained our room was given away and did not have my confirmed reservation as confirmed. He said the only room they could give me was a double bed room, which was extra. We got to our room and it was a room for hearing impaired/disabled, across from a fire exit, which stayed open even though the signs stated keep closed. For the room inconvenience he stated he would waive an $11 fee and provided us with 2 breakfasts to be used the next day until noon. The door keys did not work, we finally got new keys and entered our room. It had a nasty mold/mildew stench. The ceiling was cracked which appeared to be from water damage. We laid in on of the beds and immediately felt the bedding wet. We were extremely disgusted to find it was urine. Another room became available for us. The following morning at 10:30 we went to use our food vouchers and were not let in and told it closed at 10:30am and would re-open at 5pm. I am extremely upset at the entire process seeing as it started with our contracted/paid reservation not being honored. Every agent we encountered was rude and not sympathetic to our concerns, other than Yarod. We have photos.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 20 mai 2024
Hi Sylvia,We apologize for the numerous issues you experienced during your stay. This level of service is not representative of our standards, and we are deeply sorry for the inconvenience and discomfort you encountered. Your feedback regarding Diane's customer service and the overall handling of your reservation is invaluable, and we will address this with our team to ensure improvements are made. The condition of your room and the miscommunication about breakfast vouchers are unacceptable, and we regret that this affected your stay. We appreciate your acknowledgement of Yarod's efforts to assist you, and we will use your comments to enhance our training and service protocols

2/10 Horrible

Jennifer

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We complained about no air conditioning. Nothing was done but sent fans . The whole floor air conditioning was out . The claimed it would be fixed but nothing was ever done . The worst hotel experience ever !!! No one should sleep in an 86 degree room . We are sick from the heat . We requested our money back , it nothing was done !
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 20 mai 2024
Hi Jennifer,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are investigating your feedback to take committed steps to rectify them and ensure this does not happen again.

10/10 Excellent

Cristhian jesus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Buena atención
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 20 mai 2024
Dear Guest,Delighted to hear that you received good attention during your stay with us. Providing attentive service is one of our top priorities, and we're glad our team made your experience a positive one. We look forward to welcoming you back for another great stay in the future!

2/10 Horrible

Willie

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breathfast was the only that I was satisfied with what I got an what I payed for was not the same in person staff not available for soap an wash clothes phone lines kept being bissy it was very hot in hallways keys didn’t work at one point of my stay they tried to over charge me I was rushed out the hotel when my stay ended because of miscommunication I never plain to stay here again house keeping didn’t do a good job carpet was dirty coffe machine didn’t work properly I asked housekeeping for a second one still didn’t work very poor service I wasn’t impressed at all don’t stay here
Séjour de 4 nuits en mai 2024
Réponse de Sophia CSR le 20 mai 2024
Dear Guest,We're deeply sorry to hear about the numerous issues you encountered during your stay. Your experience falls far short of the high standards we strive to maintain. Please accept our sincerest apologies for the lack of availability of amenities, the inconvenience with the phone lines and keys, overcharging, miscommunication during check-out, cleanliness issues, and the malfunctioning coffee machine. We take your feedback seriously and will address these concerns with our team to ensure immediate improvements. Your satisfaction is important to us, and we hope you will reconsider and give us another opportunity to provide you with a better experience in the future.

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Sophia CSR le 20 mai 2024
Hi Maria,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!