Dear Flora, Thank you for choosing us and having a pleasant time here. We are pleased to read you enjoyed your overall stay, and our staff was quick enough to resolve the concern. However, please accept our apologies for the inconvenience caused by the sofa bed in your suite. We will address it right away. Also, we understand the disappointment felt by the kids with the swimming pool needing to be operational during your time with us. Further, we regret the breakfast choices were not to your taste and would share these remarks with the team for further improvement. Everything we do aims at making our guests feel right at home. It was a pleasure having you and the kids as our guests, and we hope to see you again on your next visit to the city for a better experience.Sincerely,Hotel Management

Catherine, thank you for your evaluating your visit with us. We are glad your overall stay with us was pleasant and that our proximity to the airport worked well for you. Thank you again for letting us know about the issues you had with the WiFi. We are working with our internet service provider to make sure there are no ongoing concerns, and we are confident our service is now working as it should. We are sorry for the inconvenience. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management

Dear Charmaine, Thank you for providing feedback regarding your recent stay with us. We are pleased you enjoyed our friendly associates and the thoughtful services provided by them, especially at the moment of your arrival. We are glad that we could provide you with nice accommodation at a great price. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the area of housekeeping and for the fact that the fragrance was too strong for you. Unfortunately, our pool was out of order during your stay, and we apologize for the disappointment. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. We look forward to another chance to regain your full trust. We wish you all the best with your travels.Sincerely,Hotel Management

Dear ROSEANNE, Thank you for taking the time to share your feedback about your recent visit. We are glad you enjoyed your stay overall, but we understand that there were some areas where we fell short of your expectations. Your feedback is valuable to us, and we have shared it with the relevant parties to enhance our ability to serve you better in the future. We value your feedback and hope you'll consider giving us another chance to provide you with the exceptional experience you deserve.Sincerely,Hotel Management

Dear Joseph, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management

Dear Mary, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management

Dear Mario, We are incredibly pleased you enjoyed your stay at Extended Stay America. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations and that our location near the airport enhanced your stay with us. We will enjoy sharing your compliments with our team. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

Dear Egon, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. We strive to ensure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. Your review will be discussed with our associates, as our focus is on providing exceptional guest experiences. Thank you for bringing this to our attention, and we hope you will stay with us again whenever you visit the area.Sincerely,Hotel Management

Dear Alistair, Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. We are very sorry that our service did not meet your expectations. We will review your situation with the appropriate individuals to prevent this from happening again. While we know this cannot change your experience, we do hope you will accept our apologies and you have our assurance that we will improve going forward. We hope to have an opportunity on your next visit to the area to provide the flawless hospitality you deserve.Sincerely,Hotel Management

Dear matthew, Thank you for your review of our hotel. We are disappointed to know you had issues with the air unit in your room. Our goal is always to provide a comfortable experience; therefore, we apologize this was not your experience. Thank you for bringing this to our attention; we will address this accordingly, and we are very grateful for your patience. We look forward to having you visit with us again. Sincerely,Hotel Management

Dear Leah, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Honi, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. Your feedback has been communicated to our team, and we are dedicated to addressing the areas that require improvement. We value your patronage and hope to welcome you back soon.Sincerely,Hotel Management

Dear Joette, Thank you for taking the time to share such excellent feedback for Extended Stay America! We are delighted to learn that you had an exceptional experience with us. Our warm and comfortable accommodations, along with the exceptional service provided by our devoted team, are designed to ensure that every guest has a remarkable stay. Additionally, we value your input regarding the vending machine and have shared your feedback with the appropriate staff members. We eagerly await your return during your next visit to the city.Sincerely,Hotel Management

Dear Claudia, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Your comments remind us that there is always room for improvement, and we will review your feedback with the appropriate individuals. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management

Dear LESLIE, Thank you for taking the time to evaluate your stay. We appreciate your feedback, which we view as an invaluable tool for improving our services. We apologize for not providing us with the outstanding service you should always expect. Your comments will aid us in making the necessary adjustments to ensure that every guest's stay is memorable and enjoyable. We would be honored to have the opportunity to welcome you back again in the future.Sincerely, Hotel Management

Dear Cheryl, Thank you for taking the time to review your stay with us. We are glad to hear that you had a pleasant experience overall. However, we apologize for any issues that may have prevented your stay from being perfect. We appreciate your feedback and will use it to continuously improve our services and provide the best possible experience for our guests. Your input is valuable to us, and we hope to have the opportunity to serve you again in the future.Sincerely,Hotel Management

Dear Virginia, Thank you very much for staying at our hotel. We understand how important it is for you to have a peaceful and comfortable stay, and we are truly sorry for the inconvenience caused due to the noise disturbance and if we did not provide you with a clean room. We can imagine how frustrating this must have been for you, and we want you to know that we care deeply about your experience. Please know that we are committed to making things right and ensuring that you have a memorable and enjoyable stay. Thank you for bringing this to our attention, and we extend our sincere apologies and best wishes for a speedy recovery and good health to you.Sincerely,Hotel Management

Dear Starla, Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay. We appreciate your comments regarding the amenities provided and the availability of cold drinks at breakfast. Your concerns have been noted, and we will work to address these issues to enhance our guests' satisfaction. Please accept our apologies, and we hope to have the opportunity to better serve you on your next visit. Sincerely,Hotel Management

Dear Crystal, Thank you for choosing us and reviewing your stay. We always want to provide an exceptional experience for every guest. Therefore, we apologize for any issues that kept your visit from being perfect. We would welcome the opportunity to provide you with a much-improved stay and hope to have you back again in the future. Sincerely,Hotel Management

Dear Luis, Thank you for your review. We appreciate your feedback, although we regret to learn that your experience fell short of expectations. Your satisfaction is important to us, and we apologize for any shortcomings during your stay. If you could provide further details regarding your concerns, we would be grateful for the opportunity to address them and improve our services. Thank you for bringing this to our attention, and we hope to have another chance to exceed your expectations in the future. Sincerely,Hotel Management

Dear Jasmine, We greatly appreciate your outstanding review of Extended Stay America. Our utmost priority is to deliver exceptional hospitality to all our guests, and your commendation is a source of motivation for our team. Thank you for your endorsement to future patrons. We eagerly anticipate the opportunity to host you on your next visit to the city.Sincerely,Hotel Management

Dear Clifton, Thank you for staying with us and providing a review of your experience. Please accept our sincere apologies for not meeting your expectations regarding the requested room. We do honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we genuinely regret disappointing you. We are also disappointed that you were not fully satisfied with our hotel's location. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely,Hotel Management

Dear Steve, Thank you for reviewing your stay. Our primary objective is to ensure that our guests have a delightful and comfortable stay with exceptional service in a secure environment. To achieve this, we maintain security on our premises. However, we apologize that your experience with us fell short of your expectations. We appreciate your efforts to bring these concerns to our attention, as we value our guests' feedback and constantly strive to improve our services. We hope to have the opportunity to host you again in the future and provide you with a seamless and memorable stay.Sincerely,Hotel Management

Dear Corey, Thank you for sharing your review of your recent stay at our hotel. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. Moreover, our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive service. We deeply regret that we did not meet these standards during your visit. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. We hope you will consider giving us another opportunity to host you, and we look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management

Dear Doretta, We want to thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. Details of the facilities and amenities available at our hotel are mentioned on the website and also told at the front desk during check-in. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our four-legged guest stays so the suites will be allergen-free and fresh smelling for our guests. We appreciate your feedback so we can ensure future guests are not similarly impacted. We hope to welcome you back whenever you visit the city.Sincerely,Hotel Management

Dear Shavaree, We appreciate your positive comments about our front desk staff and are grateful for your constructive feedback. We sincerely apologize for the issues you encountered during your stay. Your concerns about the pullout couch, TV signals, remote availability, and the lack of hot water are deeply regrettable. We are actively addressing these issues to enhance the guest experience. Regarding the pool, we apologize for any inconvenience; we'll update our information accordingly. We appreciate your understanding and hope you might consider giving us another chance in the future to provide a more satisfactory stay.Sincerely,Hotel Management

Dear Christine, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear ALEX, Thank you for taking the time to evaluate our hotel. We are delighted that you had a positive experience with our staff. However, we regret you were not entirely satisfied with the quality and condition of our accommodations and apologize for any inconvenience caused. Your feedback will be shared with the appropriate individuals as we plan for future upgrades. In the meantime, we will continue providing outstanding hospitality and clean, comfortable rooms for our guests. We hope to welcome you again whenever your travels bring you this way.Sincerely,Hotel Management

Dear Inshan, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the issues with the air conditioning unit and the condition of the bathroom. Your feedback is valuable, and we will share your concerns with our maintenance and housekeeping team to prevent such oversights from repeating. We appreciate your understanding and patience. We hope you will give us another opportunity in the future to provide you with a more comfortable and enjoyable stay. Your satisfaction is our priority, and we look forward to exceeding your expectations on your next visit.Sincerely,Hotel Management

Dear Matthew, We appreciate your feedback on the breakfast and the refund process. We apologize for any inconvenience caused during your stay. We are actively working to enhance our offerings and ensure a smoother refund procedure. Your comments are valuable, and we take them seriously as we strive to improve our guest experience. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Management

Dear Josue, We apologize for any inconvenience you experienced during your stay. Our team is dedicated to providing excellent service, and we regret if your interactions did not meet your expectations. Your feedback is important, and we will address this matter to ensure better experiences for our guests. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay in the future. Thank you for choosing us.Sincerely,Hotel Management