Hall

Avis sur Element Miami Doral

3 out of 5
Element Miami Doral
3285 NW 107th Avenue, Doral, FL

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 552 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 274 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 82 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 41 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 53 avis sur 1002." "

8,6/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Nathalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Element Miami Doral Team le 15 avr. 2024
Thank you for taking the time to share your feedback with us.

8/10 Bien

Naomi

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
C'était une très bonne expérience, le personnel est très professionnel. Petit bémol pour le restaurant par rapport au prix de 2 portions de frites à emporter (25$ les deux), prix un peu excessif à mon goût, dans la mesure où chaque portion n'etait pas copieuse du tout. J'ai payé quand même car j'avais pas d'autres options. Sinon je retournerai très volontiers dans cet hôtel.
Séjour de 2 nuits en janvier 2024
Réponse de Element Miami Doral le 27 mars 2024
We're delighted to hear that you had a very good experience and found our staff to be professional. We appreciate your feedback regarding the pricing at the restaurant and will certainly take it into consideration for future improvements. Despite this, we're glad to know that you would happily return to our hotel. Thank you for sharing your thoughts with us!

8/10 Bien

GILLES

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 6 nuits en décembre 2023

10/10 Excellent

Georges

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien
Bien dans l'ensemble
Séjour de 2 nuits en décembre 2023

8/10 Bien

carole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Proche route 41 Everglades, Naples
Hôtel calme et confortable, nécessaire de cuisine proposé, petit déjeuner généreux. Fait partie du groupe Westin. Un restaurant est présent dans les locaux. Un bémol : l’accès à l’hôtel est très discret, même fléché, je ne le voyais pas.
Séjour de 1 nuit en mars 2020

10/10 Excellent

Pierre

Séjour de 1 nuit en février 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2020

8/10 Bien

Josée, Saint-Jean de Matha

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Tranquilité. Chambre comfortable. Très agréable à la piscine. Manque de nourriture au petit-déjeuner : plus de croissants à 9h00 du matin! Employés qui parlent seulement espagnol. Difficile de demander quelque chose. En général, bon séjour.
Séjour de 1 nuit en janvier 2020

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel parfait , accueil chaleureux
Notre séjour dans cet hôtel nous a ravi !!! Propreté nickel !!! Accueil nickel !!! Petit déjeuner impeccable !!! Au passage, les pancakes étaient formidables ... Et surtout, navette aéroport toutes les heures gratuites ... A RECOMMANDER FORTEMENT
Séjour de 1 nuit en septembre 2019

8/10 Bien

Voyageur vérifié

Séjour de 3 nuits en avril 2019
Réponse de Maria R. le 29 avr. 2019
Thank you for your feedback!

10/10 Excellent

Ihsane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon hôtel
L'hôtel est très sympa, personnel à l'écoute. Le seul point à prendre en compte est qu'il faut avoir une voiture pour pouvoir se déplacer et chercher des restaurants. Dans l'ensemble, c'est un très bon hôtel que je recommande sans problème.
Séjour de 4 nuits en avril 2019
Réponse de General Manager le 3 mai 2019
Cher Ihsane, Merci pour votre avis et pour avoir recommandé notre propriété. Nous espérons pouvoir vous servir à nouveau dans le futur. Cordialement

8/10 Bien

régine, FDF

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
fonctionnel!!!
points positifs: literie d'excellente qualité / agencement de la chambre très fonctionnel /grande salle de bain / pression de l'eau élevée / cuisine équipée points négatifs : petit déjeuner "très basic"/ volet occultant (pas très occultant)
Séjour de 2 nuits en février 2018
Réponse de Maria R. le 24 févr. 2018
We are glad you liked our room layout Régine. We also appreciate your honest feedback on the breakfast items. Thank you for choosing us!

10/10 Excellent

Yahavivi, EAST BANK DEMERARA

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Muy facil de llegar, con buen area de parqueo gratis. Muy amables en todo momento. El desayuno suficiente. No me gusto que el aire acondicionado se apaga a intervalosy hace ruido al reiniciar
Séjour de 5 nuits en mai 2024

10/10 Excellent

Gladys

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service was great. Requests get honor in a timely manner.
Séjour de 3 nuits en mai 2024
Réponse de Element Miami Doral Team le 28 mai 2024
The service was great. Requests get honor in a timely manner.

6/10 Satisfaisant

Cecilia

Séjour de 2 nuits en mai 2024
Réponse de Element Miami Doral Team le 27 mai 2024
Thank you for your feedback, Cecilia. We value your input and apologize if your experience did not meet your expectations. We'd like to learn more about your stay to address any issues you encountered and improve our services. Please feel free to reach out to our management team directly with any further comments or concerns. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

8/10 Bien

anyse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Front Desk le 26 mai 2024
Thank you very much for your rating! We hope to welcome you back soon. Have a wonderful day!

10/10 Excellent

douglas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Free parking, great breakfast selection included with room. Wonderful staff, could not be better.
Séjour de 6 nuits en mai 2024
Réponse de Element Miami Doral Team le 24 mai 2024
Thank you so much for your kind review! We’re thrilled to hear that you enjoyed our complimentary parking and breakfast selection. Our team works hard to ensure every guest has a memorable stay, and your positive feedback means the world to us. We look forward to welcoming you back soon!

10/10 Excellent

Joi-Summer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's my second time staying at this property. It's so clean and well organised. The staff is exceptional.They are all courteous and respectful. Each of them makes us feel welcomed in the space. The room layout is functional and is equipped with everything needed for the stay. I'm quite familiar with the hotels in this area and this one certainly stands out positively. Well done Element! ⭐⭐⭐⭐⭐
Séjour de 5 nuits en mai 2024
Réponse de Element Miami Doral Team le 22 mai 2024
Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your second stay with us. It’s great to know that you found our property clean and well-organized, and that our staff made you feel welcome and respected. We take pride in ensuring our guests have a comfortable and functional experience, and it’s always gratifying to receive such positive feedback. Your recognition truly motivates us to keep up the good work. We look forward to welcoming you back for another exceptional stay at Element!

2/10 Horrible

Anu

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Considering this property is part of the Marriott family the rooms and staff are not at Marriott quality. We found dust in our room, stained bed sheet and we were handed a towel with stains on it during one of the cleanings. The staff are not very friendly compared to my other experiences at Marriott hotels. The free breakfast is also subpar. The hot water was lukewarm. I will not be staying here again.
Séjour de 5 nuits en mai 2024
Réponse de Element Miami Doral Team le 22 mai 2024
Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding the cleanliness of your room, the quality of the towels, and the overall service from our staff are concerning, and we assure you that they do not reflect our usual high standards.

10/10 Excellent

Junior

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Element Miami Doral Team le 21 mai 2024
Thank you so much for your 5 out of 5 rating on Expedia! We're thrilled to hear you had a great experience. We look forward to welcoming you back soon!

10/10 Excellent

Arianna, Fayetteville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was perfect for what we needed. I'm definitely staying again here.
Séjour de 1 nuit en mai 2024
Réponse de Element Miami Doral Team le 16 mai 2024
Thank you for your wonderful feedback! We're thrilled to hear that your stay was perfect and met all your needs. We're delighted to know that you're planning to stay with us again in the future.

10/10 Excellent

James

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Well run clean hotel
Séjour de 4 nuits en avril 2024
Réponse de Element Miami Doral Team le 15 mai 2024
We are absolutely delighted to receive your perfect rating of 5 out of 5 on Expedia! Your satisfaction means the world to us

6/10 Satisfaisant

Janine, Niefern.Öschelbronn

Séjour de 4 nuits en avril 2024
Réponse de Element Miami Doral Team le 15 mai 2024
Thank you for your feedback. We noticed your 3 out of 5 rating on Expedia. We value your input and would appreciate more details on areas we can improve. Your satisfaction is important to us, and we hope to welcome you back for a better experience in the future

10/10 Excellent

Angel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellen staff !!
Séjour de 1 nuit en mai 2024
Réponse de Element Miami Doral Team le 15 mai 2024
Thank you for your positive feedback!

10/10 Excellent

Eduardo Xavier, Quito

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shopping places as Dolphin Mall o International Mall really close
Séjour de 6 nuits en avril 2024
Réponse de Element Miami Doral Team le 9 mai 2024
We're glad you found our location convenient for your shopping needs!

2/10 Horrible

Carlos

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Didnt have the room we reserved and had to sleep on sofabed for 3 nights.
Séjour de 6 nuits en mai 2024
Réponse de Element Miami Doral Team le 9 mai 2024
We sincerely apologize for the inconvenience you experienced with your room reservation. We understand how frustrating it must have been to not have the room you reserved. Your comfort is our priority, and we regret any discomfort caused by having to use the sofa bed. Please know that we're taking steps to ensure this doesn't happen again in the future.

10/10 Excellent

Robbin

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Absolutely wonderful place to stay. I stayed in 3 different hotels on my vacation there and this was the last hotel of my vacation and I could not be happier with it. I will definitely return back to this hotel. Breakfast was great and staff was awesome.
Séjour de 5 nuits en avril 2024
Réponse de Element Miami Doral Team le 5 mai 2024
Thank you for your glowing review! We're thrilled to hear that your stay with us was absolutely wonderful and that you enjoyed our breakfast and staff. We appreciate your kind words and look forward to welcoming you back on your next visit.

10/10 Excellent

FRANCISCO

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good choice for a quick trip to Miami
Séjour de 1 nuit en avril 2024
Réponse de Element Miami Doral Team le 2 mai 2024
We're thrilled to hear that you enjoyed your stay.

10/10 Excellent

Xavier Alejandro, MIGUEL HIDALGO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en avril 2024
Réponse de Element Miami Doral Team le 2 mai 2024
Thank you for taking the time to share your feedback!

8/10 Bien

Cristina

Les points faibles : Infrastructures et conditions de l’hébergement
Las habitaciones huelen a comida … el extractor de la cocina se mete en las habitaciones
Séjour de 6 nuits en avril 2024
Réponse de Element Miami Doral Team le 21 avr. 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the room odor and kitchen extractor. Your comfort is important to us, and we appreciate your understanding as we work to improve. We hope to welcome you back for a better experience in the future.

10/10 Excellent

Bryan Cliford

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
all good
Séjour de 1 nuit en avril 2024
Réponse de Element Miami Doral Team le 21 avr. 2024
Thank you for your positive feedback! We're glad to hear that you had an enjoyable stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience.

2/10 Horrible

Ochemia

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I’m an Elite guest by Marriot and I was told due to my reservations happening via Expedia they couldn’t allow me the benefit of checking out late. The late check out is at noon. I was given a 12:30p check out which I found completely absurd. Even after I stated of my status I did not obtain the greeting of being welcomed back. This property use to be fabulous to stay at while on business and leisure. This will definitely be my last time as there was hair found on the floor of what’s suppose to have been a cleaned room. Old dated sunken sofa with stains on it. The staff was okay but I’ve witnessed far better that’s for sure.
Séjour de 1 nuit en avril 2024
Réponse de Element Miami Doral Team le 16 avr. 2024
Certainly, here's a response to the review in English:Dear Guest We sincerely apologize for the experience you had during your recent stay with us. We deeply regret that we did not meet your expectations, particularly concerning the cleanliness of your room and the benefits associated with your Marriott Bonvoy Elite status.We take your feedback seriously and will work diligently with our housekeeping team to improve the quality of our services and prevent such issues from occurring in the future.Regarding the late check-out and the benefits of your Elite status, we understand your disappointment. To enjoy the exclusive benefits of Marriott Bonvoy, reservations must be made directly through the Marriott Bonvoy app. Unfortunately, on the day of your stay, we were fully booked, and the 12:30 PM late check-out was the best we could offer to honor your status, even though the reservation was made through a third-party company.Once again, we apologize for any inconvenience caused during your stay. We value your loyalty as an Elite member and hope to have the opportunity to enhance your experience in future visits.

10/10 Excellent

Giovanna

Séjour de 4 nuits en avril 2024
Réponse de Element Miami Doral Team le 5 mai 2024
Thank you for your glowing review!

8/10 Bien

julio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very conveniente easy acces corteous and Friendly people.
Séjour de 7 nuits en avril 2024
Réponse de Element Miami Doral Team le 10 avr. 2024
Thank you for your review! We hope to welcome you back again soon!

10/10 Excellent

John

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Every was perfect I loved this hotel
Séjour de 2 nuits en avril 2024
Réponse de Element Miami Doral Team le 9 avr. 2024
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future!

10/10 Excellent

Martha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a family hotel with all the comforts.
Séjour de 2 nuits en avril 2024
Réponse de Element Miami Doral Team le 8 avr. 2024
Thank you for your feedback!

10/10 Excellent

Luis, Santo Domingo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking space availability, good breakfast and friendly staff.
Séjour de 8 nuits en mars 2024
Réponse de Element Miami Doral le 1 avr. 2024
We're delighted to hear that you appreciated our ample parking, delicious breakfast options, and the warm hospitality of our staff during your stay. Your feedback motivates us to maintain the high standards we strive for. Thank you for choosing our hotel, and we look forward to welcoming you back soon!

10/10 Excellent

Raul

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was perfect.
Séjour de 2 nuits en mars 2024
Réponse de Element Miami Doral le 29 mars 2024
Thank you for your kind review! We're glad to hear that you had a positive experience. We hope to have the pleasure of welcoming you again in the future.

10/10 Excellent

Arturo

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great front office staff, the breakfast team is amazing , cleanness is their strong angle
Séjour de 3 nuits en mars 2024
Réponse de Element Miami Doral le 27 mars 2024
Thank you for recognizing the excellence of our breakfast team; we'll be sure to pass on your compliments.

6/10 Satisfaisant

Bhavin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The hotel was very nice and fancy. Really enjoyed it and my family feels the same. Rooms were spacious and comfortable. Breakfast had many nice options and staff were friendly. The only problem was I booked Element hotel because it showed EV Charging stations but at the hotel out of two, only one charging station is working. I wasn’t able to charge my car as every time one car would always be in place for charging. I had to go outside for charging and it caused me to pay extra. I am disappointed with the service.
Séjour de 3 nuits en mars 2024
Réponse de Element Miami Doral le 27 mars 2024
We're delighted to hear that you and your family enjoyed your stay at our hotel! It's fantastic to know that you found the rooms spacious and comfortable, and that you appreciated the variety of options available at breakfast. However, we apologize for the inconvenience you experienced with the EV charging stations. We understand how frustrating it must have been to encounter this issue, and we're sorry for any inconvenience it caused you. Your feedback is valuable to us, and we'll work to address this concern to ensure a better experience for our guests in the future. Thank you for bringing it to our attention.

10/10 Excellent

oussama

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 8 nuits en décembre 2023
Réponse de Element Miami Doral le 27 mars 2024
We're honored by your review; thank you for choosing to stay with us.

10/10 Excellent

Arturo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024
Réponse de Element Miami Doral le 27 mars 2024
We're grateful for your review; it means a lot to us

8/10 Bien

Lisa

Séjour de 3 nuits en février 2024
Réponse de Element Miami Doral le 28 mars 2024
Thank you for taking the time to share your feedback!

10/10 Excellent

shawna Sequoia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love the Easy EV parking and large cooking area/kitchen.
Séjour de 4 nuits en mars 2024
Réponse de Element Miami Doral le 27 mars 2024
Your feedback is invaluable to us; thank you for sharing your thoughts.

4/10 Médiocre

Daniel

Séjour de 4 nuits en février 2024
Réponse de Element Miami Doral le 27 mars 2024
Thank you for taking the time to share your feedback!

8/10 Bien

Genesis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The only bad thing I could say was the ac in the room. It got hot at times even though we would turn it on.
Séjour de 3 nuits en février 2024
Réponse de Element Miami Doral le 27 mars 2024
Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the AC in your room. Ensuring our guests' comfort is our top priority, and we regret that we fell short in this aspect during your stay. Your feedback is valuable to us, and we will address this issue promptly to ensure it doesn't occur in the future.

6/10 Satisfaisant

Sang, Los Angeles

Les points faibles : Personnel et service
Someone play game with the room for guest.
Séjour de 1 nuit en février 2024
Réponse de Element Miami Doral le 27 mars 2024
. Your feedback is important to us, and we strive to provide a safe and enjoyable experience for all our guests.

6/10 Satisfaisant

Daniel

Voyage en famille
Les points faibles : Personnel et service et confort de la chambre
Hotel básico
Não limpam o quarto, precisa pedir pra limpar na recepção Pagar 26,00 pra parar o carro é um roubo A internet é muito lenta Boa localização, a 2,5km da entrada do complexo da a Disney Não tem carregador para carros elétricos. Café da manhã razoável
Séjour de 3 nuits en février 2024
Réponse de Element Miami Doral le 27 mars 2024
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we take it seriously. We will address the issues you mentioned with our housekeeping and parking services to ensure a more seamless experience for our guests. Regarding the internet speed, we will look into improving it for better guest satisfaction. We appreciate your recognition of our convenient location and breakfast offerings. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

8/10 Bien

Edgardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excelente ubicación, todo estaba limpio, el desayuno un poco decepcionante.
Séjour de 3 nuits en février 2024
Réponse de Element Miami Doral le 27 mars 2024
We're thrilled to hear that you enjoyed your interactions with our front office staff!

8/10 Bien

Chris

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Element Miami Doral le 27 mars 2024
We're grateful for your review; it means a lot to us.