3 piscines extérieures, tentes de plage, parasols de plage
Vérifier la disponibilité

Avis sur Eden Roc Miami Beach

4.5 out of 5
Eden Roc Miami Beach
4525 Collins Ave, Miami Beach, FL

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 967 avis sur 1980." "
Note des voyageurs de 8 (Bien), d’après 380 avis sur 1980." "
Note des voyageurs de 6 (Satisfaisant), d’après 287 avis sur 1980." "
Note des voyageurs de 4 (Médiocre), d’après 171 avis sur 1980." "
Note des voyageurs de 2 (Horrible), d’après 175 avis sur 1980." "

8,2/10

Propreté

8,2/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Madeleine

Séjour de 2 nuits en décembre 2023
Réponse de The Front Desk Team le 1 févr. 2024
Madeleine,Thank you for your recent stay with us, and your positive feedback! We hope to see you again soon.

8/10 Bien

Philippe

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Maria Vilchez - Hotel Manager le 26 sept. 2023
Thank you so much for your feedback! We hope to see you again in the near future!

10/10 Excellent

Catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Maria Vilchez - Hotel Manager le 26 sept. 2023
Thank you so much for your feedback! We hope to see you again in the near future!

4/10 Médiocre

ARNAUD

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Pas de service On ne se sent pas du tout dans un hôtel 4,5 étoiles Relativement positionné en prix c’est vrai Situation. Géographique positive Chambre correcte même si c était une suite (qui ne fait pas 56m2 c’est sur !) Donc on en a pour son prix rien de plus du tout
Séjour de 7 nuits en août 2023
Réponse de General Manager le 29 août 2023
Thank you so much for your comments. We're sorry to hear about any service concerns during your visit, and your comments will be discussed internally, as we are always striving to improve. We hope you will consider giving us another chance soon. Sincerely,Maria VilchezEden RocHotel Manager

6/10 Satisfaisant

Julie Michele

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
customer service was not on par with the price. The expedia upgrade was not granted.
Séjour de 4 nuits en février 2023
Réponse de General Manager le 16 févr. 2023
Dear Julie,Thank you for choosing our property and for sharing your thoughts. We sincerely apologize for any lapse in service, and we're disappointed to hear about your experience. Our team will discuss your comments to ensure future visits will be exceptional. We greatly appreciate you taking a moment to provide your review, and we hope your overall time in the area was phenomenal. Please consider giving us a second chance to impress you.Sincerely,Maria VilchezEden RocHotel Manager

10/10 Excellent

caroline

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super séjour dans ce très bel établissement. Superbe parties communes, chambre avec vue sur l océan et sa terrasse. Le restaurant océan social est super ! Vue sur l océan, bonne cuisine, bon vin. Le personnel est tout juste charmant. Je recommande vivement l Éden roc
Séjour de 1 nuit en août 2022
Réponse de General Manager le 18 août 2022
Dear Caroline, We are elated to hear about the experience you had here at Eden Roc Miami Beach. Our restaurants strive to impress and it sounds like The Ocean Social achieved that goal. We will pass on your compliments to the appropriate staff, and we are honored to have earned your recommendation! Sincerely, Martin Smith, General Manager

8/10 Bien

Romain

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gros travaux juste à côté ! Pendant toute la durée de notre séjour !
Séjour de 7 nuits en juillet 2022
Réponse de General Manager le 9 août 2022
Dear Romain, We are thrilled that you had a great stay at Eden Roc Miami Beach, and we would be honored to have you again. Please come back soon for an even better time. Sincerely, Martin Smith, General Manager

6/10 Satisfaisant

Stéphanie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Style de l'hotel est magnifique, il y a bien une différence entre le Eden Roc et le Nobu. Cependant, le check-in n'a pu se faire qu'à partir de 17h30, ce qui est inacceptable pour un tel établissement. Aucun avantage ou explication ne nous a été donnée pour ce check-in tardif.
Séjour de 1 nuit en novembre 2021
Réponse de General Manager le 19 nov. 2021
Dear Stéphanie, Though we're delighted you loved our chic aesthetics, we do regret your check-in experience. At this time, we are working with limited housekeeping staff, so it is taking us a bit longer to clean and sanitize our guest rooms properly. Our apologies for any inconvenience caused in this respect. Hopefully, your room was to your satisfaction once you received it! Thanks for your feedback, and we look forward to offering you a more impressive stay in the future. Sincerely, Eugenia Dwyer General Manager

8/10 Bien

Edwin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good place amazing views great amenities
Séjour de 3 nuits en mai 2024
Réponse de The Front Desk Team le 22 mai 2024
Thank you for staying with us, and thank you for the great review. We hope to see you again soon.

10/10 Excellent

Jagandeep

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience
Séjour de 4 nuits en mai 2024
Réponse de The Front Desk Team le 22 mai 2024
Thank you for staying with us, and thank you for the great review. We hope to see you again soon.

8/10 Bien

Oscar

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en mars 2024
Réponse de The Front Desk Team le 22 mai 2024
Thank you for staying with us, and thank you for the great review. We hope to see you again soon.

10/10 Excellent

nicole

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Nora le 21 mai 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,

8/10 Bien

Jackie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No bottle waters in the rooms. No ice machines around on any of the available floors. Bellman went to get water, but never came back with them. My husband tipped him too quickly.
Séjour de 4 nuits en mai 2024
Réponse de Nora le 21 mai 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your comments. Our team works hard to ensure our guests have a wonderful experience. Apologies for the inconvenience with the bottle of water and the Ice. We will be sure to review with our team as we continue to make improvements. We hope you will give us another opportunity. Sincerely

10/10 Excellent

Sylvia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de The Front Desk Team le 22 mai 2024
Thank you for staying with us, and thank you for the great review. We hope to see you again soon.

6/10 Satisfaisant

ROSSELLA MARIA

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Poche sdraio in piscina prezzi extra eccessivi
Séjour de 3 nuits en mai 2024
Réponse de Nora le 20 mai 2024
Thank you for being our guest. Our team works hard to ensure our guests have a wonderful experience. It's unfortunate to see that your stay wasn't what you had hoped it would be. Please accept our apologies. We'll work diligently to do better, and we hope to have a chance to earn your confidence in the future. Sincerely,

10/10 Excellent

Chanay, Pembroke Pines

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good hotel
Séjour de 3 nuits en mai 2024
Réponse de Nora le 21 mai 2024
Thank you for being our guest at Eden Roc Miami Beach. We look forward to welcoming you back for another amazing visit. Sincerely,

8/10 Bien

Claudia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Nora le 21 mai 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach, your home away from home. Sincerely,

8/10 Bien

Teshia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay at the Eden Roc was enjoyable. I love the architecture and the ambiance. The staff were helpful and professional. Eden Roc needs more food options. Eden roc needs to do maintenance on elevators because they are too slow. The lighting in the lobby at night is too dark. Lighting in the hallways leading to the rooms are too dark as well. There is no floor length the mirror. There is no storage space in refrigerator because too many beverage options. There needs to be a microwave. The walls are too thin and I can hear my neighbors. The Eden roc pool menu is misleading. If you order a margarita pitcher it’s not just 40$ it’s 40$ plus the price of the single margarita. This needs to be displayed on the menu and clarified. Also once an order is placed you aren’t able to change it which is unacceptable. If I want a different drink and I’m paying for it then the bar should be able to make adjustments. Overall I enjoyed my stay but Eden roc has room for improvement. Management were amazing and let us check out later than usual. Will be back to see if changes were made. Thanks Eden roc!
Séjour de 2 nuits en mai 2024
Réponse de Nora le 20 mai 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to hear you had some disappointments. We will be sure to review with our team as we continue to make improvements, and we hope to have a chance to earn your confidence in the future. Sincerely,

10/10 Excellent

Niraj

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Nora le 19 mai 2024
Thank you for your kind words. We're delighted you had an amazing stay and that everything met your expectations. We look forward to welcoming you back for another wonderful stay in the future. Sincerely,

10/10 Excellent

Betsy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My favorite hotel in Miami. Always a great experience here!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 19 mai 2024
Dear Betsy,We are so happy to hear that Eden Roc Miami Beach is your favorite hotel in Miami! Your continued loyalty means a lot to us, and we strive to create a consistently great experience for all our guests. Thank you for choosing us again and again and we look forward to your next stay with us soon!Sincerely,Maria VilchezEden RocHotel Manager

10/10 Excellent

Azia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Nora le 19 mai 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your feedback. We are delighted to know you were impressed with our service and look forward to welcoming you back again soon. Sincerely,

10/10 Excellent

Ellana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved my stay here!
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 19 mai 2024
Dear Ellana,Wow! We're so happy to hear you loved your stay with us at Eden Roc Miami Beach! Our team strives to create a welcoming and enjoyable experience for all our guests. We look forward to welcoming you back for another amazing stay!Sincerely,Maria VilchezEden RocHotel Manager

10/10 Excellent

VICTOR MANUEL ESTRADA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Exelente inversión
Séjour de 4 nuits en mai 2024
Réponse de Nora le 21 mai 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,

10/10 Excellent

Sabrina

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I love this place
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 19 mai 2024
Dear Sabrina, Wow! We are so happy to hear that! Your positive feedback truly brightens our day. Thank you for choosing Eden Roc Miami Beach to be your home away from home and we look forward to welcoming you back again soon!Sincerely,Maria VilchezEden RocHotel Manager

10/10 Excellent

Zachary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Outstanding
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 17 mai 2024
Dear Zachary,Thank you for your glowing review and perfect rating! It was truly a pleasure having you as our guest, and we're thrilled you thoroughly enjoyed your experience. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Sincerely,Maria VilchezEden RocHotel Manager

8/10 Bien

Natalie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Multiple pools, easy beach access Cafe downstairs, very friendly staff
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 16 mai 2024
Dear Natalie,Awesome! Thank you for leaving your fantastic review. At Eden Roc Miami Beach, we strive to wow every guest and provide a fabulous getaway for everyone. We're ecstatic to learn that you had an amazing stay and had the chance to visit the beach, relax at our pools, and meet our friendly team members. It was an absolute pleasure to welcome you, and we are looking forward to dazzling you once again on your next stay!Sincerely,Maria VilchezEden RocHotel Manager

8/10 Bien

Nival

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very nice. The resort fee and umbrella charges are really ridiculous. The valet parking is very expensive and there is a parking lot right next for $20 in out as you like .... you just have to get a parking spot which wasnt difficult.
Séjour de 2 nuits en mai 2024
Réponse de The Front Desk Team le 15 mai 2024
Thank you for staying with us, and for this great review. We hope to see you again soon. We apologize for the difficulties with the umbrellas and parking.

10/10 Excellent

Shanika

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great, from the cleanliness to the service and amazing beach views. I truly enjoyed my stay.
Séjour de 2 nuits en mai 2024
Réponse de The Front Desk Team le 14 mai 2024
Thank you for staying with us, and for this great review! We hope to see you again soon!

10/10 Excellent

Alfred, Glassboro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de The Front Desk Team le 15 mai 2024
Thank you for staying with us, and for this great review. We hope to see you again soon.

10/10 Excellent

Rebeca

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay! Would love to come back
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 14 mai 2024
Dear Rebeca,We're so happy to know that you had a great time with us overall, and we trust that everything was in order for your stay. Thank you so much for the perfect rating, and we hope to see you again soon. Sincerely,Maria VilchezEden RocHotel Manager

10/10 Excellent

Anthony

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very accommodating.
Séjour de 3 nuits en mai 2024
Réponse de The Front Desk Team le 13 mai 2024
Thank you for staying with us, and for the phenomenal review. We hope to see you again soon!

10/10 Excellent

Bernadette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de The Front Desk Team le 14 mai 2024
Thank you for staying with us, and for this great review! We hope to see you again soon!

4/10 Médiocre

Christin

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lobby was beautiful, rooms and hallways were deplorable
Séjour de 2 nuits en mai 2024
Réponse de The Front Desk Team le 12 mai 2024
Thank you for staying with us. I apologize that your stay didn't exceed expectations.

10/10 Excellent

José

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de The Front Desk Team le 13 mai 2024
Thank you for staying with us, and for the phenomenal review. We hope to see you again soon!

10/10 Excellent

Benjamin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de The Front Desk Team le 13 mai 2024
Thank you for staying with us, and for the phenomenal review. We hope to see you again soon!

6/10 Satisfaisant

Giuliana, Miami Beach

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was nice but the restaurants offered terrible food and highly overpriced
Séjour de 1 nuit en mai 2024
Réponse de The Front Desk Team le 12 mai 2024
Thank you for staying with us. I'm sorry the outlets were unsatisfactory. I'll be passing along your feedback to them.

10/10 Excellent

Brenda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is very friendly and goes above and beyond to ensure an exceptional stay. Ocean views everywhere and the pools are fantastic.
Séjour de 6 nuits en mai 2024
Réponse de General Manager le 10 mai 2024
Dear Brenda,Thank you for leaving your amazing review! Indeed, the views are beautiful, and we're glad they helped make your stay at Eden Roc Miami Beach all the more memorable. It's also super cool to know that our friendly staff and inviting pools added to your experience. The next time you're in the area, please come see us again for another terrific stay.Sincerely,Maria VilchezEden RocHotel Manager

10/10 Excellent

Brenda

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing stay as usual and my favorite place to stay in Miami Beach.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 10 mai 2024
Dear Brenda,Thank you for your loyalty and for choosing us as your favorite place to stay in Miami Beach. We're thrilled you had an awesome stay with us, and our team can't wait to welcome you back!Sincerely,Maria VilchezEden RocHotel Manager

2/10 Horrible

Susan, Hillsbororugh

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The worst hotel in Miami Beach! 1- Unfriendly front desk and very slow! 2- No drinking water in the room. Unplugged and Empty mini bar. 3- Awful breakfast at the Social cafe. We booked room with breakfast and the breakfast was major scam!!!! They had breakfast buffet and a good size breakfast menu. Usually when you pay upfront for breakfast, the hotel has a nice breakfast buffet. This hotel limits the breakfast to only one item from really 4 selection from the menu. So you can’t order eggs! The allowable breakfast items were aci bowl, avocado toast or pancake which they were only $17-$18 on the menu. So it was not worth to pay $25 for breakfast upfront! And the food was so bad we did not go back for the 2nd day! 4-Nobu side also was really bad! The hotel is also connected to Nobu hotel and the restaurant. The Nobu restaurant was so over rated! It is already outdated with their decor and very cheap used furniture. 5- The common area of the hotel was really This hotel is very outdated, cracked tiles in the elevator with black dirt all over! 6-The carpets in front of the ballrooms were all stained and had old nasty spell stains all over! The carpet in our room was sticky! 7-This hotel does not spend money on maintenance and poorly run! The Aircondtioning in the hallways are kept off! So hallways were extremely hot and stuffy! 8-.Valet parking was $57 dollars. 9- They do not allow free early check in! They charge $150 even when they have the availability.
Séjour de 2 nuits en mai 2024
Réponse de Nora le 7 mai 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are so sorry to see you had some disappointments. We will be sure to review with our team as we continue to make improvements. Sincerely,

6/10 Satisfaisant

Christian

Voyage en couple
Les points forts : Propreté et personnel et service
Good, rooms need to update. Expensive
Séjour de 4 nuits en mai 2024
Réponse de Nora le 6 mai 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to hear you had some disappointments. We will be sure to review with our team as we continue to make improvements. Sincerely,

6/10 Satisfaisant

Yang

Séjour de 3 nuits en mai 2024
Réponse de Nora le 7 mai 2024
Thank you for being our guest and taking a moment to share your feedback. We are really sorry to know you left disappointed. Please know that we do everything we can to make sure our guests have the stay they were expecting. We hope you understand and will give us another opportunity to show you just how amazing our hotel truly is. Sincerely,

2/10 Horrible

Noelia Santana

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
When I arrived at that place I was surprised at the low standard of cleaning that most of the parts that I used in my room were used in. I had to clean them before because it was obvious not been cleaned suns the las person before me. .I was in that place for three days with a broken bathroom.And with a lot of dust everywhere.I called service three times and they supposedly came to repair it, but until the day I left the bathroom still didn't work. After all I can't say that I recommend this place.
Séjour de 3 nuits en mai 2024
Réponse de Nora le 5 mai 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to see you had some disappointments. We will be sure to review with our team as we continue to make improvements. Sincerely,

10/10 Excellent

Celeste

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the smell of freshness theought the gotel. Staff was very friendly. Pool and property was very inviting. Would definitely visit again.
Séjour de 3 nuits en mai 2024
Réponse de The Front Desk Team le 4 mai 2024
Edwin,Thanks for staying with us, and for the wonderful score! We hope to see you again soon.

6/10 Satisfaisant

Franziska

Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Séjour de 3 nuits en avril 2024
Réponse de The Front Desk Team le 22 mai 2024
Good Evening Franziska. We're thankful you stayed with us, and wished we had gotten an opportunity to improve your stay with us. Thank you for spending time giving us feedback.

10/10 Excellent

Tatiana

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My experiences in Eden Roc Miami Beach Hotel exceed my expectations. The Staff members are out of this planet, any place I went they knew me and asking if I need anything. My experiences start at arrival Staff open the car door and Mr. Nico Valdes make sure you are taking care of. I special thanks to Mayelin, Maria Hermosa, Nash and Alberto from Costa Rica . What a great team. The customer services at the beach with Salvador and his team DJ and Diego from Peru, fabulous !!!! My friends and I had the best time ever. I strongly recommend Eden Roc Hotel not even for the ocean view and the food, but the Costumers services really made me feel a Queen. Thanks so much Mrs. Lunie at the changing room, what a nice lady. We will be back for more !!
Séjour de 2 nuits en avril 2024
Réponse de Nora le 1 mai 2024
Thank you for your kind words. We're delighted you had an amazing stay and that everything met your expectations. We will be sure to share your kind words with our staff. We are grateful for your perfect rating, and we look forward to welcoming you back for another wonderful experience. Sincerely,

10/10 Excellent

Janine Renee

Séjour de 3 nuits en avril 2024
Réponse de Nora le 20 mai 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay.Sincerely,

8/10 Bien

Michael

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We only stayed here because we wanted to be on the beach.
Séjour de 4 nuits en mars 2024
Réponse de Nora le 29 avr. 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,

10/10 Excellent

yaorong

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Nora le 19 mai 2024
Thank you for being our guest at Eden Roc Miami Beach. We look forward to welcoming you back for another amazing visit. Sincerely,

10/10 Excellent

Maria

Séjour de 2 nuits en avril 2024
Réponse de Roberto Thomae le 18 mai 2024
Dear Maria, Thank you for your feedback, we are thrilled to learn that you enjoyed your stay with us. We look forward to welcoming you back. Kind regards,

6/10 Satisfaisant

Lindsea

Les points forts : Propreté
Séjour de 2 nuits en avril 2024
Réponse de Roberto Thomae le 18 mai 2024
Dear Lindsea, We pride ourselves on providing the best service and we are sad that we were not able to meet your expectations; please accept our sincere apologies. We hope to have the opportunity to better serve you again tin the future. Kind regards,