Piscine extérieure, tentes de plage, chaises longues
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Avis sur Boulan South Beach

4.5 out of 5
Boulan South Beach
2000 Collins Avenue, Miami Beach, FL

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 615 avis sur 1051." "
Note des voyageurs de 8 (Bien), d’après 160 avis sur 1051." "
Note des voyageurs de 6 (Satisfaisant), d’après 96 avis sur 1051." "
Note des voyageurs de 4 (Médiocre), d’après 83 avis sur 1051." "
Note des voyageurs de 2 (Horrible), d’après 97 avis sur 1051." "

8,4/10

Propreté

8,6/10

Personnel et service

8,6/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Camille

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super.
Séjour de 4 nuits en avril 2024
Réponse de Guest Services le 3 mai 2024
Dear Camille, Thank you for taking the time to share your recent experience with us !We can't wait to welcome you back soon!

2/10 Horrible

Gerardo

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chambres pas propres, pas assez de linge. Ayant payé la chambre plus cher, elle ne correspondait pas à celle réservée (classe inférieur). Pas de lave-linge et de sèche-linge comme demandé. Électroménager vétuste et défectueux. Matelas très vieux. Très déçu de ce séjour.
Séjour de 2 nuits en décembre 2023
Réponse de Guest Services le 5 janv. 2024
Thank you for staying with at Boulan Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences.We hope to have the opportunity of welcoming you back to re- Boulan Hotel in the near future.

2/10 Horrible

Leonard

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bruyant , mal isolé , on entend le restaurant /bar toute la nuit Salle de bain , qui coule , porte cassée On attend à un équipement et service mieux que cela pour le prix de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Guest Services le 29 nov. 2023
Thank you for staying with us at Boulan South Beach. We thank you for your feedback and your kind comments. I apologize for the inconvenience you experienced during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

4/10 Médiocre

Isabelle

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aucune facture donnée à la fin du séjour listant les items chargés ultérieurement- Aucune épicerie aux alentours, rendant quasi inutile la cuisinette - Peu serviable - aucune ombre possible à la piscine ou à la plage sans devoir payer un surplus - Apporter de l'eau ou une boisson non-alcoolisée à la piscine est interdit, on doit acheter au bar - Café payant dans la chambre
Séjour de 6 nuits en avril 2023
Réponse de Guest Services le 1 mai 2023
Dear Isabelle,Thank you for staying with at Boulan Hotel and taking the time to share your comments regarding your stay. We do have a store near the hotel that sells food and items for the room. Alcoholic beverages from outside are not permitted in the pool area. However, guests can carry their own water bottles and non-acloholic beverages as we do not have restrictions on that. We hope to have the pleasure of welcoming you back soon.Regards,

2/10 Horrible

Jonathan

Les points faibles : Propreté et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Guest Services le 11 avr. 2023
Dear Jonathan,I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence.Regards,

10/10 Excellent

Alexandre, Laval

Séjour de 2 nuits en novembre 2022

8/10 Bien

Wendy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bonne location
L’hôtel est bien situé à une rue de la plage. Toutefois, tu dois payer 22$ us pour un parapluie solaire et pour les chaises de plages. L’endroit est propre et spacieux
Séjour de 7 nuits en septembre 2022
Réponse de Guest Services le 17 sept. 2022
Dear Wendy,Thank you for staying with us at Boulan South Beach and for sharing your kind comments.2 Beach chairs are included per reservation. Additional charges would apply for umbrellas and extra chairs. We can't wait to welcome you back soon!Regards,Guest Services

4/10 Médiocre

LEILA

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Doléances
J’ai le regret de vous faire part de mes doléances vécues lors de mon séjour à l’hôtel Boulan de Miami south beach. - Lors du check in nous avons été traité sans aucun privilège gold, ni early check-in ni sur classement malgré la disponibilité d’une chambre supérieure, donc nous avons dû attendre depuis 11h jusqu’à 16h pour avoir une chambre. - Lors du check-in la caution a été directement défalquée pour soit disant qu’elle soit remise après le départ et cela nous engendre une perte lors du change du dirham en dollars et vice versa alors qu’il pouvait se contenter de garder l’empreinte de la carte comme garantie à l’instar des autres hôtels. - A la réception des clés de la chambre nous avons été agressés verbalement par un technicien (Tony) qui se trouvait au comptoir de réception !!! et qui se prend pour le propriétaire de l’hôtel. - Après réception de la chambre à 21h30, et vu que la climatisation était à fond et qu’on ne pouvait pas la réglée, j’avais demandé une couverture pour mon enfant et j’ai dû attendre jusqu’à 23h pour recevoir un drap sous prétexte que l’hôtel ne disposait pas de couvertures et par conséquent mon enfant s’est enrhumé. - Le lendemain j’ai pris un rendez-vous avec la manger à 11h pour faire une réclamation, cette dernière m’a snobé jusqu’à 11h30 parce qu’elle parlait au téléphoneL. - Après le dépôt de ma réclamation le manager est resté très passif en me disant qu’elle allait remonter
Séjour de 1 nuit en août 2022
Réponse de Guest Services le 30 août 2022
Dear Leila,Thank you for staying with us at Boulan South Beach and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies for all the inconveniences, the deposit we request at arrival is for incidentals and is a hold to the credit card that we release at check out and normally take 5 to 7 days depending on the bank. Rest assured that we have taken the appropriate measures to address the problem with our guest services in order to prevent any future occurrences.We would like to know a little more about your concerns during your stay, for this you could contact our guest services team in order to offer a better solution to a sensitive issue such as your stay.We hope to have the opportunity of welcoming you back to re-experience Boulan South Beach in the near future.Regards,Boulan South Beach

8/10 Bien

Benoit

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aucun avantage VIP reçu à ma connaissance. Pas de machine à glace à l'hôtel, sur aucun étage. On doit aller en chercher au resto. Le reste était conforme. Très belle chambre, lit hyper-confortable. Hôtel bien situé.
Séjour de 7 nuits en août 2022
Réponse de Guest Service Team le 18 août 2022
Dear Benoit, Thank you for staying with us at Boulan South Beach. We thank you for your feedback and your kind comments. We apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Bonnie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to beach. Has a rooftop pool and has great vibe.
Séjour de 1 nuit en mai 2024

2/10 Horrible

mohammed

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Horrible
Séjour de 4 nuits en mai 2024
Réponse de Guest Services le 26 mai 2024
Dear, Mohammed, please accept our sincerest apologies for any inconvenience these may have caused you. However, we are requesting you please contact us directly. So that, we will get more information about your concern.

8/10 Bien

Khadijah

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I will like to go back there it amazing Area right by the beach
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 23 mai 2024
Dear Khadijah, thank you for taking the time to share your recent experience with us.We can't wait to welcome you back soon!

10/10 Excellent

Vanessa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Guest Services le 23 mai 2024
Dear Vanessa, thank you for your 5-star review! We can't wait to welcome you back soon!

10/10 Excellent

Kim

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Guest Services le 20 mai 2024
Dear Kim, Thank you for your 5-star review!We can't wait to welcome you back soon!

6/10 Satisfaisant

Cynthia H

Voyage en couple
Beautiful room. Rooftop pool nice. Debris and garbage under cabana loungers. Expedia has property address as 2000 Collins. Address is 220 21st Street. Caused confusion for Uber driver. Penthouse suite said sofa bed. No sofa bed in room. When inquired at front desk response we bring a roll up bed if requested. False advertising. No ice machines. Ice requested at front desk and given in plastic bag. Room service brought burnt goid and no utensils. Returned food and was greeted with this sure ash we always make chicken parm. Another option was provided to be fair.
Séjour de 3 nuits en mai 2024
Réponse de Guest Services le 20 mai 2024
Dear Cynthia, Thank you for your recent stay with us and for reviewing our property. However, please allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

10/10 Excellent

Gail, BROOKLYN

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All i have to say is I DIDNT WANT TO LEAVE
Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 20 mai 2024
Dear Gail, Thank you for your 5-star review!We can't wait to welcome you back soon!

8/10 Bien

Rebecca

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay with my girlfriends. Location was great. Orange blossom that is on the first floor had great food. Trolley system or bikes to get around if you don’t want to Uber or rent while in FL.
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 20 mai 2024
Dear Rebecca, Thank you for taking the time to share your recent experience with us.We can't wait to welcome you back soon!

10/10 Excellent

Jayde

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Boulan was a beautiful property, the restaurant they have Orange Blossom had the most amazing food. The hotel was super clean and the staff were super friendly. The rooftop pool is amazing and it also had a bar. Our room had a wrap around terrace overlooking city center, and there was a lot of places just to walk around to. It’s a 3 minute walk to the beach and it was super convenient to catch Ubers and DoorDash food to the restaurant. Great stay and will be back soon.
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 10 mai 2024
Dear Jayde, thank you for your fantastic review!We can't wait to welcome you back soon!

2/10 Horrible

Elina

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Initially, the accommodation seemed perfect as we settled in. However, our experience quickly soured as we encountered numerous issues. Every door within the property was damaged and failed to function properly, the refrigerator was in a state of disrepair, and to further compound our troubles, all the faucets leaked, creating a constant inconvenience.
Séjour de 10 nuits en avril 2024
Réponse de Guest Services le 8 mai 2024
Dear Elina, please allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

10/10 Excellent

Kelly

Séjour de 4 nuits en janvier 2024
Réponse de Guest Services le 26 mai 2024
Dear Kelly, thank you for taking the time to share your recent experience with us!We can't wait to welcome you back soon!

8/10 Bien

Sharon

Séjour de 2 nuits en mai 2024
Réponse de Guest Services le 26 mai 2024
Dear Sharon, thank you for taking the time to share your recent experience with us

10/10 Excellent

Jesse Aaron

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Great place to stay!
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 3 mai 2024
Dear Jesse Aaron, Thank you for taking the time to share your recent experience with us!We can't wait to welcome you back soon!

10/10 Excellent

Joya

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a great time! Suite def met my expectations
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 3 mai 2024
Dear Joya, thank you for staying with us at Boulan South Beach and for sharing your kind comments.We can't wait to welcome you back soon!

6/10 Satisfaisant

johan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 6 nuits en avril 2024
Réponse de Guest Services le 30 avr. 2024
Dear Johan, thank you for taking the time to share your recent experience with us.

6/10 Satisfaisant

Khaled, Marina DL Rey

Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 20 mai 2024
Dear Khaled, Thank you for your recent stay with us and for reviewing our property.

2/10 Horrible

michelle

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was late being ready, it wasn’t the room we booked and was supposed to have a pullout sofa bed and did not. Eventually after some negotiation, we had two cots delivered. The pool had lots of screaming children, no food service. Staff was not a coma dating or friendly except the great bartender. We were 4 women wanting a great Miami vibe rooftop pool experience and it was like laying next to a public swimming pool, noodles and floaties and all. Not worth the price, do not recommend this property.
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 30 avr. 2024
Dear Michelle, please allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

6/10 Satisfaisant

Starr S

Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Property Condition The staff is great. However, the condition of the property needs to be addressed. The lobby is well maintained, but the rooms have not been given the same care. Mold was in the shower, and the toilet flushing mechanism was broken. The rooftop pool and hot tub are okay. The cabanas they have upstairs have filthy pillows (black and white, now dark brown and white), so I did not use them. The pool closed pretty early as well. Random Room Charges Also, I didn't particularly appreciate that they charged for everything you touched in the room. Teabags, water, juice, etc., all cost well over MP. I would not recommend using their room items. There is a CVS around the corner; purchase from there instead. Parking There is a 24-hour lot around the corner. The description says that there is parking at the hotel. However, that is false. The lot is not owned or operated by the hotel. There is a $40/day fee to park in the lot, and the parking timer is from 1:00 p.m. to 1:00 p.m. That is when you have to pay. If you come in after that time, you must pay $40. Convenience Many Stores and restaurants are within walking distance of the hotel. Many restaurants are well overpriced, so be ready to spend $$$. There seems to be a restaurant service charge included at all restaurants in addition to a tip. read the receipt so that you do not unintentionally double-pay. Breakfast at one restaurant cost $180 for 2. The beach is a 3-minute walk.
Séjour de 4 nuits en avril 2024
Réponse de Guest Services le 27 avr. 2024
Dear Starr, please allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

10/10 Excellent

Vanesa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a wonderful stay here! The hotel receptionists were so kind and helpful. They made the stay special. The suite we stayed in with the terrace was so spacious and clean and had a kitchenette with a microwave and a decent sized fridge, no stove top. The rooftop pool was nice, just as it seemed in the pictures! Location was very convenient as it was down the street from the beach, near bus stops and citi bikes, and just a couple minutes walk from popular spots like Española way and Lincoln Rd. Would definitely stay here again.
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 25 avr. 2024
Dear Vanesa, thank you for taking the time to share your recent experience with us.

10/10 Excellent

Arutyun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The view was amazing
Séjour de 2 nuits en février 2024
Réponse de Guest Services le 27 avr. 2024
Dear Arutyun, Thank you for your 5-star review!We can't wait to welcome you back soon!

6/10 Satisfaisant

Darren

Les points forts : Personnel et service
Very spacious suites but definitely could use some TLC. Lots of minor damage throughout the units. Random pieces of furniture. Staff were pleasant but not many available.
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 27 avr. 2024
Dear Darren,allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

8/10 Bien

Victoria

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First the good; excellent customer service, top location across the street from Miami’s South Beach. Beautiful roof top pool. To order breakfast, beach chairs, and towels included in package. Huge suites. The bad; suites are dated and in need of maintenance and repairs. Minimally equipped kitchen. Overall for the price and location an excellent value.
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 25 avr. 2024
Dear Victoria, we appreciate and value all of our guest’s feedback, and I am delighted to hear you enjoyed your stay with us. However, allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

10/10 Excellent

Lorraine

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 23 avr. 2024
Dear Lorraine, thank you for staying with us at Boulan South Beach and for sharing your kind comments.We can't wait to welcome you back soon!

8/10 Bien

Emma

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would absolutely stay here again. Room was clean and we couldn’t have asked for a better area to be in!! Everything was walking distance from us. Great stay!
Séjour de 5 nuits en avril 2024
Réponse de Guest Services le 23 avr. 2024
Dear Emma, thank you for staying with us at Boulan South Beach and for sharing your kind comments.We can't wait to welcome you back soon!

4/10 Médiocre

Fadesola

Les points faibles : Propreté et personnel et service
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 23 avr. 2024
Dear Fadesola, I noticed that you rated our “service” experience low. I would greatly appreciate it if you would contact us directly as we would like to know more about your concerns.

8/10 Bien

Gabriel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice, but slightly tired
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 23 avr. 2024
Dear Gabriel, thankyou for staying with us at Boulan South Beach and for sharing your kind comments. However, please allow us to apologize if there were any shortfalls that might have caused you inconvenience.

4/10 Médiocre

Mathew

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Thermostat stopped working couple days into my stay.Also Came with a refrigerator and freezer freezer didn’t close all the way and was leaking water. Balcony doors are kind of hard to open have to to put a lot of muscle in it
Séjour de 4 nuits en avril 2024
Réponse de Guest Services le 23 avr. 2024
Dear Mathew, please allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

4/10 Médiocre

Nicholas, Mississauga

Voyage en famille, Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
We chose to stay here based on the proximity to South Beach attractions and previous reviews. While the staff were pleasant and accommodating, the room itself was a disappointment. The cleanliness was questionable, with lots of dust and filthy baseboards, peeling paint on the ceiling of the bathroom, and stained bathroom floors. None of these on their own would generally be a deal breaker but the presence of black mold in the bathroom presented not only an unsightly appearance but also a health hazard. Unfortunately, despite the expansive rooftop pool area , the gorgeous outdoor dining area, and the pleasant accommodating staff, the Boulan lacked the attention to detail and, in particular, the cleanliness of many of its South Beach competitors and thus cannot be recommended.
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 23 avr. 2024
Dear Nicholas, allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

2/10 Horrible

Barbara

Voyage en famille, Voyage en groupe
while i really love the boulan and have stayed several times, the hotel severely messed up our reservation and the manager emma promised to take care of it but after several wks it has not yet been resolved and i get no response to my emails or voicemails. very frustrated at this point and praying for resolution and communication soon…..
Séjour de 5 nuits en mars 2024
Réponse de Guest Services le 23 avr. 2024
Dear Barbara, It saddens me that you were not satisfied with our hotel. We apologize for the inconvenience that you have faced during your stay. Please contact us directly as we would like to know more about your concerns. I hope to have the chance rectify the situation and welcome you back to re-experience Boulan Hotel.

6/10 Satisfaisant

Victoria

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I booked the last room available which was a 1 bedroom suite. The room itself was huge and more like a very large apartment. There were a few bugs inside the room which I didn't care for, but understood they could have come when the balcony door was open for a split second whilst I went out to check out the view. If you want an early check in - ask beforehand. I did not and arrived at 7am and could not check into the room until 2pm. The staff on reception did their best to check me in earlier, but check out is 11am and I guess it takes them 3 hours to clean a room. Great location and close proximity to the Miami Beach Convention Centre and the Beach is a few minutes walk. Overall, a great place to stay for convenience, but the room could've been cleaner. The bed for example is resting on a piece of MDF wood! The vanity stool had blood on it. Small details, but they're details that need to be addressed.
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 15 avr. 2024
Dear Victoria, allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

6/10 Satisfaisant

Tzu Hsin

Voyage en couple
Les points forts : Propreté et personnel et service
Room is small for the price and the Venezuelan staff in the restaurant is very rude.
Séjour de 2 nuits en avril 2024
Réponse de Guest Services le 15 avr. 2024
Dear Tzu, allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

10/10 Excellent

RASHEIDA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice! Better than expected, convenient on strip!
Séjour de 3 nuits en avril 2024
Réponse de Guest Services le 15 avr. 2024
Dear Rasheida, thank you for staying with us at Boulan South Beach and for sharing your kind comments.We can't wait to welcome you back soon!

6/10 Satisfaisant

Victoria

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The hotel room was nice but the rest of the property was dirty and smelt like smoke. The pool area is nothing like it’s pictured. Very run down. Considering there is a 100$ resort fee, I’d expect more. Don’t recommend.
Séjour de 1 nuit en avril 2024
Réponse de Guest Services le 15 avr. 2024
Dear Victoria, allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.

10/10 Excellent

Ina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Guest Services le 25 avr. 2024
Dear Ina, we appreciate and value all of our guest’s feedback, and I am delighted to hear you enjoyed your stay with us!

8/10 Bien

Huda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Guest Services le 6 avr. 2024
Dear Huda, thank you for sharing your experience, and we look forward to welcoming you back soon.

6/10 Satisfaisant

Anthony, Honolulu

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
The room, at least my room, can definitely use a deep cleaning. There were stains everywhere, including the ceiling.
Séjour de 6 nuits en mars 2024
Réponse de Guest Service Team le 1 avr. 2024
Dear Anthony,Thank you for staying with at The Plymouth South Beach and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. We hope to have the opportunity of welcoming you back to re-experience Plymouth South Beach Hotel in the near future.RegardsGuest Service Team

10/10 Excellent

Sulabh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property on South Beach. Suite was very nice size for our family. Breakfast was really good.
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Team le 28 mars 2024
Dear Sulabh,Thank you for staying with us at The Boulan South Beach and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!

6/10 Satisfaisant

Mark

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I feel they were A bit money hungry ,they charged my card A extra $400 off of an assumption. they fixed it but still unacceptable.
Séjour de 2 nuits en mars 2024
Réponse de Guest Service Team le 28 mars 2024
Dear Mark,Thank you for staying with us at The Boulan South Beach. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

8/10 Bien

Tammy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel. Staff are great. Great location for shopping and the beach. Nice 5 minute walk to the beach. The Orange Blossom restaurant on site is very tasty. I highly recommend the yellow tail tacos. We stayed in a 1 bedroom suite with a Terrace. It was nice. The hotel has an interesting layout. Takes a minute to figure out how to get to the rooftop pool. Joe and the juice is a couple places down. Great for morning coffee. Sweet Liberty restaurant on 20th street (around the block from the hotel) is fantastic. The cauliflower nachos are amazing. The hotel entrance is located at 220 21st street. Good to know if you’re being dropped off by Uber or taxi (and for pickup).
Séjour de 1 nuit en mars 2024
Réponse de Guest Service Team le 28 mars 2024
Dear Tammy,Thank you for staying with us at The Boulan South Beach and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

6/10 Satisfaisant

Krystel

Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 15 avr. 2024
Dear Krystel, thank you for your candid feedback. I hope that you will give us another opportunity to serve you again.

6/10 Satisfaisant

Ashlee

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service
The property is fine not over the top but nice. The service was not great for the price. Took a long time to respond to things we needed. We stayed in the two bedroom suite with kitchen and it was missing basic items. When asked for them it would take hours to get, sometimes days. The daily fee at hotel is insane. Location is good.
Séjour de 3 nuits en mars 2024
Réponse de Guest Services le 19 mars 2024
Dear Ashlee, allow us to apologize if there were any shortfalls that might have caused you inconvenience. I have taken note of your comments and shared them with our management to consider improvements where needed.