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Avis sur La Quinta Inn & Suites by Wyndham Memphis Airport Graceland

2.5 out of 5
La Quinta Inn & Suites by Wyndham Memphis Airport Graceland
2979 Millbranch Road, Memphis, TN

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 492 avis sur 1491." "
Note des voyageurs de 8 (Bien), d’après 402 avis sur 1491." "
Note des voyageurs de 6 (Satisfaisant), d’après 239 avis sur 1491." "
Note des voyageurs de 4 (Médiocre), d’après 177 avis sur 1491." "
Note des voyageurs de 2 (Horrible), d’après 181 avis sur 1491." "

7,4/10

Propreté

7,6/10

Personnel et service

7,0/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

Michel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très propre et confortable. Personnel accueillant et efficace
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 13 avr. 2024
Dear Michel,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean, comfortable, and our staff welcoming and efficient. We strive to provide exceptional experiences for all our guests, and your kind words motivate us to keep up the good work. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

8/10 Bien

Michel, Mirabel

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The breakfast was not good ,cold ,no orange juce,not anough Choice,if we compare to Holliday on express
Séjour de 1 nuit en décembre 2023
Réponse de Hotel manager le 11 déc. 2023
Dear Guest,We're sorry to hear that the breakfast did not meet your expectations. Your feedback is valuable, and we apologize for any inconvenience caused by the limited choices and lack of orange juice. We will review our breakfast offerings to ensure a more satisfying experience for our guests. If you have additional comments or suggestions, please feel free to share. We appreciate your input and hope to have the opportunity to improve upon your experience in the future.Sincerely, Hotel Manager

8/10 Bien

Jean Louis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien, juste un bémol par rapport à l’environnement industriel et proche de l’aéroport.
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 6 déc. 2023
Dear Jean,We're glad to hear you had a very good experience during your stay. We understand that the proximity to an industrial environment and the airport may have been a downside for you. Thank you for choosing us, and we hope to welcome you back in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Claire

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
La reception etait peu accueillante, la personne non sympathique, trop de formes à remplir. La chambre etait bien, propre, pratique.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 13 oct. 2023
Dear Claire,Thank you for your feedback on your recent stay. We're pleased to know that you found the room to be good, clean, and practical. However, we apologize for the unwelcoming reception and the unfriendly staff you encountered. We appreciate your input, and we'll use it to address these concerns to provide a more pleasant experience for our guests in the future. We look forward to welcoming you again.Sincerely, Hotel Manager

4/10 Médiocre

Guillaume

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Pas terrible
Petit déjeuner de 6h à 9h et à 08h20 il n'y a plus rien et on ne recharge pas... Ascenseur en panne, coupure d'électricité. Sol qui colle mal lavé Pas terrible
Séjour de 3 nuits en août 2023
Réponse de Hotel Manager. le 28 août 2023
Dear Guillaume,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely,Hotel Manager.

10/10 Excellent

Claude

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de Hotel Manager le 2 août 2023
Dear Guest,Thank you for the perfect score! If you have any more details or comments about your stay, or if there's anything else I can assist you with, feel free to let me know. Your feedback is valuable!Sincerely,Hotel Manager

10/10 Excellent

Valérie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Accueil chaleureux. Bon petit-déjeuner. Parfait.
Séjour de 1 nuit en août 2022
Réponse de Hotel Manager le 25 août 2022
Dear Valérie, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that you liked breakfast and heartwarming welcome from our staff. We take real pride in this hotel and in serving guests like you, and I’m happy that you had such a wonderful stay. We look forward to having you with us again soon. Sincerely,Hotel Manager

4/10 Médiocre

Mary, Brewer

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Not much
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 15 mai 2024
Dear Mary,Thanks for your kind feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

10/10 Excellent

Stephen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel. The Mexican restaurant adjacent to the hotel was lauded for its food. However, a security guard was at the entrance, checking for weapons. Not much else around to eat
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 14 mai 2024
Dear Guest,Thank you for your review! We're glad you enjoyed the hotel and the food at the adjacent Mexican restaurant. The security measures are in place for the safety of all our guests. We appreciate your feedback and hope to welcome you back soon.Sincerely, Hotel Manager

8/10 Bien

Janet, Airdrie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 14 mai 2024
Dear Guest,Thank you for your positive review! We're thrilled you enjoyed your stay with us. If you have any suggestions on how we can earn that extra star, we'd love to hear them. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 Bien

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front desk was fine. I waited ten minutes while the cashier chatted on their cell phone BUT another desk clerk came out and was great.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 13 mai 2024
Dear Mark,Thank you for your feedback about your experience at our front desk. We apologize for the delay you experienced while waiting and for any inconvenience caused by the cashier's distraction. We appreciate your understanding and are glad to hear that another desk clerk was able to assist you effectively. We will address this issue with our team to ensure better service in the future. Your satisfaction is important to us, and we hope to welcome you back for a more seamless experience.Sincerely, Hotel Manager

4/10 Médiocre

D

They closed breakfast before 9:30 I arrive at 9:27 and it as all put away
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 12 mai 2024
Dear Guest,We apologize for the inconvenience you experienced with the breakfast hours. Your feedback is valuable, and we will address this issue with our team to ensure better service in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying experience on your next visit.Sincerely, Hotel Manager

8/10 Bien

Rob

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The customer service at the desk was top notch!
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 10 mai 2024
Dear Guest,Thank you for your kind words about our customer service at the front desk! We're thrilled to hear that you had a top-notch experience during your stay. Providing exceptional service to our guests is our priority, and we're delighted that our team was able to make your stay memorable. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Bien

Dawn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the safety of a gated parking lot.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 9 mai 2024
Dear Dawn,Thank you for your feedback. We're thrilled to hear that you appreciated the safety of our gated parking lot during your stay. Your comfort and security are important to us, and we're glad you felt safe and secure during your time with us. We look forward to welcoming you back!Sincerely, Hotel Manager

10/10 Excellent

David, Belize city

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Airport shuttle was great, so try the night to see how it will be
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 8 mai 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our airport shuttle service great! We hope your stay was enjoyable and that you had a comfortable night with us. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Bien

Shannon, DeBerry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
😊
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 8 mai 2024
Dear Guest,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager

10/10 Excellent

Linda S.

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We were able to get last minute accommodations. Staff was very friendly and helpful. Hotel and grounds were clean. Breakfast was great, sausage, eggs, waffles, various cereals, toast or bagels. Mexican restaurant next door is excellent. Would definitely stay here again.
Séjour de 7 nuits en avril 2024
Réponse de Hotel Manager le 8 mai 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your last-minute stay with us and found our staff friendly and helpful. It's great to know that you appreciated the cleanliness of our hotel and enjoyed the breakfast options. We're also glad you liked the nearby Mexican restaurant. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

2/10 Horrible

Alain, Cypress

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dirty place, terrible breakfasts, damages furniture all over the places, unsafe environment.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 8 mai 2024
Dear Guest,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager

6/10 Satisfaisant

Trease

Voyage en groupe
The pool wasn’t available they had people living there that was fighting in parking lot
Séjour de 3 nuits en mai 2024
Réponse de Hotel Manager le 7 mai 2024
Dear Guest,We sincerely apologize for the inconvenience and disturbance you experienced during your stay. The behaviour you described is not acceptable, and we are addressing this matter with urgency to ensure the safety and comfort of all our guests. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely, Hotel Manager

10/10 Excellent

LaQuincia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stay was great
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 7 mai 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a great stay with us. We appreciate your kind words and hope to welcome you back again soon.Sincerely, Hotel Manager

8/10 Bien

Steve

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good rate
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 7 mai 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our rates favourable. We appreciate your comments and hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

2/10 Horrible

Douglas K

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My accommodation plans were necessarily changed upon my arrival in Memphis. I informed the manager at the desk that I would no longer need the room that I had already paid for and that I expected that I would be charged for one night. La Quinta did not care and refused to refund any of my fee, and I'm sure they let the room to the next customer and double charged for the room. Never again will I stay at a La Quinta Inn & Suites.
Séjour de 7 nuits en avril 2024
Réponse de Hotel Manager le 6 mai 2024
Dear Douglas K,We have taken note of your comments for further investigation by our concerned team. Please accept our sincere apologies for any inconvenience caused.Sincerely, Hotel Manager

10/10 Excellent

Jeremiah

Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 6 mai 2024
Dear Jeremiah,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excellent

Diana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was very clean
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 4 mai 2024
Dear Diana,Thank you for your glowing feedback. We're glad to hear that you found your room to be very clean. Maintaining a high standard of cleanliness is a top priority for us, and we're pleased that we met your expectations in this regard. We hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Gabrielle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was in a good location.
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 4 mai 2024
Dear Gabrielle,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location good. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

6/10 Satisfaisant

Ellen

Voyage en couple
Les points forts : Personnel et service
Didn't no it was so fare from restaurant bar no were to go found out later it is one of the most dangerous parts of memphis.no were to go to eat we had to use taxis to the outlet village or to go into Memphis which had a few over priced restaurants. When people book it would be nice to be told your out in a industrial area with big lorries opposite for your view.l am very disappointed with wydhams haven't been impressed .
Séjour de 5 nuits en avril 2024
Réponse de Hotel Manager le 4 mai 2024
Dear Ellen,We're sorry to hear that your experience with Wyndham fell short of your expectations. Your feedback about the location, lack of nearby dining options, and safety concerns is concerning, and we apologize for any inconvenience caused. Please know that we take your comments seriously, and we'll review our communication procedures to ensure guests are well-informed about the surroundings before booking. We understand your disappointment, and we hope to have the opportunity to regain your trust and provide a more positive experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Blanca

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Buena
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 3 mai 2024
Dear Blanca,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Excellent

M

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gated parking was nice.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Shirley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LIKE FRIENDLY CUSTOMER SERVICES
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 30 avr. 2024
Dear Guest,Thank you for your positive feedback regarding our friendly customer service. We strive to provide excellent service and hospitality to all our guests. Your satisfaction is our priority, and we're delighted that you had a pleasant experience with us. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

8/10 Bien

Julia

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff unapproachable but hotel is nice
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 30 avr. 2024
Dear Guest,Thank you for your feedback. We apologize for any inconvenience you experienced with our staff's approachability. Your comments are valuable to us, and we will address this issue to ensure a more welcoming and accommodating experience for all guests. We're glad you found our hotel nice overall. We hope to have the opportunity to host you again.Sincerely, Hotel Manager

6/10 Satisfaisant

Christopher

Voyage en famille
Les points forts : Propreté et personnel et service
Nothing special about the property - average facility
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Guest,Thank you for sharing your feedback with us. We regret to hear that your experience was not as exceptional as we strive for. We appreciate your honesty and will use your comments to identify areas for improvement. If there are specific aspects you feel we could enhance, please don't hesitate to let us know. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Médiocre

Jessica

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rude staff
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 27 avr. 2024
Dear Guest,We apologize for any interactions with our staff that did not meet your expectations. Providing excellent service is important to us, and we will address this issue promptly. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to the airport and clean rooms and facility. Surrounding area was industrial and noisy.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 26 avr. 2024
Dear Guest,Thank you for sharing your feedback. We're pleased that you appreciated our convenient location near the airport and our clean facilities. We apologize for any inconvenience caused by the surrounding industrial noise. Your comments are valuable to us, and we hope to provide an even better experience on your next visit.Sincerely, Hotel Manager

8/10 Bien

Markie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Restaurant next door was questionable for safety but overall just fine.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 26 avr. 2024
Dear Guest,We're glad to hear that you found our hotel overall satisfactory. However, we apologize for any concerns you had about the safety of the nearby restaurant. Thank you for sharing your experience, and we hope to welcome you back soon.Sincerely, Hotel Manager

10/10 Excellent

Deanna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was well kept and the staff was very friendly and helpful. Whenever I got into the room the A/c wasn’t cooling I called the front desk and they sent someone immediately. Once he saw it was gonna take more than a few minutes to repair the issue they changed my room and even helped me with moving my luggage. They even offer shuttle to the airport! I felt very comfortable and safe inside the hotel. On my way out the following morning there was a guest that had parked their car outside on the gate in a space for retired veterans. His window had been shattered and his car was burglarized. Now, this isn’t a reflection on the hotel they did offer gated parking this space was just outside the gate very close to the entrance. Overall the room was perfect, clean comfortable and I would choose this place for any other Memphis stays!
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 26 avr. 2024
Dear Guest,Thank you for sharing your detailed experience with us. We are delighted that you found our property well-kept and our staff friendly and helpful. It's great to hear that we could swiftly address the AC issue and accommodate you in a new room seamlessly. We apologize for the unfortunate incident outside the gate and appreciate your understanding that it was not reflective of our hotel's security measures. We're thrilled that you enjoyed your room and overall stay with us. We look forward to welcoming you back for your future stays in Memphis!Sincerely, Hotel Manager

10/10 Excellent

nicholas j

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 26 avr. 2024
Dear Guest,Thank you very much for your outstanding rating! We're thrilled to know that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional visit.Sincerely, Hotel Manager

4/10 Médiocre

AHMAD

Voyage d’affaires
Les points faibles : Personnel et service et équipements
Broken fridge no coffee maker rude reception desk attendant no roll-in shower
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 25 avr. 2024
Dear Guest,Thank you for providing your feedback. We apologize for the negative aspects of your stay that impacted your overall experience. We value your input and will work diligently to address the issues you have raised. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Tre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good experience and the 2nd shift lady I had for check in was amazing.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 25 avr. 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay and that our second-shift staff member made a positive impression during your check-in. Providing excellent service is important to us, and we appreciate your recognition. We look forward to welcoming you back for another enjoyable visit.Sincerely, Hotel Manager

8/10 Bien

Valerie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only downside was breakfast it was okay. About your standard hotel breakfast. Laundry is expensive and they were out of laundry soap
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Guest,Thank you for your feedback about our breakfast and laundry facilities. We appreciate your comments and will use them to improve our services. We apologize for any inconvenience caused by the availability of laundry soap. Your satisfaction is important to us, and we will work to ensure a better experience during your next visit.Sincerely, Hotel Manager

6/10 Satisfaisant

Cynthia

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The bed was comfy and the parking was gated. But not a great part of town. The chair in my room was so uncomfortable that the desk chair was better. It was like it had metal rods through it.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 21 avr. 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found the bed comfy and appreciated the gated parking. However, we apologize for the discomfort you experienced with the chair in your room. Your comments have been noted, and we will address them promptly to ensure a more comfortable stay for our guests in the future. We appreciate your insights and hope to have the opportunity to welcome you back again for an improved experience.Sincerely, Hotel Manager

10/10 Excellent

Connie

Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 11 mai 2024
Dear Connie,Thank you so much for your fantastic rating! We're thrilled to hear you had a perfect experience with us. Your satisfaction is our priority, and we look forward to welcoming you back for another outstanding stay.Sincerely, Hotel Manager

10/10 Excellent

Char

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was very nice I would stay again.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 19 avr. 2024
Dear Guest,Thank you for your feedback. We're delighted to hear that you had a very nice stay with us and that you would consider staying again. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Andrea

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was overall very nice
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 18 avr. 2024
Dear Guest,Thank you for your feedback. We're delighted to hear that you had a very nice experience during your stay. Your satisfaction is important to us, and we appreciate your positive comments. If there's anything specific you enjoyed or if there are areas where we can improve, please feel free to share with us. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager

8/10 Bien

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean , comfortable and convenient to airport. Appreciated that the parking lot had an electric gate.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 18 avr. 2024
Dear Guest,Thank you for your positive feedback. We're pleased to hear that you found our hotel clean, comfortable, and conveniently located near the airport. We're also glad that you appreciated the added security of our electric gate in the parking lot. Your satisfaction is important to us, and we look forward to welcoming you back for another comfortable and convenient stay during your next visit.Sincerely, Hotel Manager

8/10 Bien

Eric

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Stay was nice secure parking room was a little dirty and batteries were dead in the remote but all was good
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 18 avr. 2024
Dear Eric,Thank you for your feedback about your recent stay. We're glad to hear that you found the secure parking beneficial and that overall your stay was nice. However, we apologize for any inconvenience caused by the room's cleanliness and the dead batteries in the remote. Your comments are valuable to us, and we will address these issues promptly to ensure improvements are made. We appreciate your understanding and hope to welcome you back for an improved stay.Sincerely, Hotel Manager

6/10 Satisfaisant

SHIRLEY

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
coming on to property is noisy. And feeling a little unsafe.Although I did see security i felt a little better
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear SHIRLEY,We apologize for any discomfort you experienced upon arrival. Your safety and peace of mind are paramount to us, and we appreciate your understanding regarding the noise and any safety concerns. We take security seriously and have measures in place to ensure the well-being of our guests. Your feedback is valuable, and we'll strive to address any issues to enhance the overall guest experience.Sincerely, Hotel Manager

8/10 Bien

Colin

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Overall property was excellent, just a little noisy the time we stayed guys racing motorcycles, but overall good
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Colin,Thank you for your kind feedback. We're glad to hear that you found our property excellent overall. We apologize for any inconvenience caused by the noise from the motorcycle racing during your stay. We strive to provide a peaceful and comfortable environment for all our guests, and we appreciate your understanding. We hope to welcome you back for a quieter and equally enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Scott, Wappingers Falls

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I needed a place near the airport. I picked this one originally because it had a shuttle to the airport though I ended up not needing it. The hotel was quiet - though there were some people with very loud vehicles about 10 pm, but it was quite before and after that. Very clean. Friendly staff. I wish I could have stayed for breakfast but I had to leave by 4:30 am.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Scott,Thank you for your kind feedback. We're delighted to hear that our hotel met your needs during your stay! While we're sorry to hear about the noise from loud vehicles, we're glad that it didn't detract too much from your overall experience. It's great to know that you found our property clean and our staff friendly. We understand the early departure preventing you from enjoying breakfast, but we hope you'll have the chance to experience it on a future visit. We look forward to welcoming you back next time!Sincerely, Hotel Manager

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 15 avr. 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.Sincerely,Hotel Manager

8/10 Bien

Markie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was overly sprayed with perfume, you could also still clearly smell the smoke smell they were trying to cover.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 15 avr. 2024
Dear Guest,We apologize for the experience you had with the room odour during your stay. Providing a comfortable and pleasant environment is important to us, and we regret that we fell short on this occasion. Your feedback is valuable, and we will address this issue with our housekeeping team to ensure that such situations are avoided in the future. We hope to have the opportunity to provide you with a better experience during your next visit.Sincerely,Hotel Manager