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Avis sur Riverside Apartments Melbourne

4 out of 5
Riverside Apartments Melbourne
474 Flinders Street, Melbourne, VIC

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 239 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 395 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 207 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 106 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 54 avis sur 1001." "

7,6/10

Propreté

8,0/10

Personnel et service

7,4/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en octobre 2019
Réponse de Cindy le 7 nov. 2019
Thank you for leaving us your feedback. It is really inspiring that you've enjoyed your stay at Riverside Apartments Melbourne. We look forward to seeing you again in the near future. Kind regards

10/10 Excellent

Normand

Hôtel correspondant au-delà de nos attentes. Les chambres dans l’édifice principal étaient tous situées aux trois derniers étages. Vue sur le South Bank apprécié. Accès dans la zone du Tramway gratuit. Personnel super courtois et extrêmement serviable.
Séjour de 3 nuits en novembre 2018
Réponse de Jay le 15 déc. 2018
Hi Normand, Thanks for such a positive feedback. Thank you for choosing Riverside Apartments and hope to see you again when your next in Melbourne.

6/10 Satisfaisant

MONIR

Les points forts : Propreté, personnel et service, confort de la chambre
Hôtel bien placé
J'étais dans l'annexe (Flinders Lane). C'était plutôt spacieux, bien situé et le service de nettoyage était très bien. Par contre la douche est à rafraichir. Des établissements de nuits sont juste en dessus donc vibrations dues à la musique et sorties bruyantes des clients.
Réponse de General Manager le 27 nov. 2016
Many thanks for your kindly review, and sorry about the noisy around the CBD. We would try our best to coordinate with the business nearby, and hopefully would be able to provide better experience. Looking forward to hear from you next time :).

10/10 Excellent

Mar, Toulouse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel très accueillant et bien placé
À recommander. Endroit calme et chambre agréable et bien équipée
Réponse de Pattsie le 15 août 2016
Merci beaucoup

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Idealement placé
Rien à redire sur le confort et la propreté de l'appartement.Personnel sympa et efficace.Seul bémol nous étions à l'annexe et le bruit extérieur reste tres perceptible.
Réponse de Ben le 16 août 2016
Many thanks for your advice, I'm hoping to see you again soon.

10/10 Excellent

patricia, Noumea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel à choisir sans hésiter!
Excellent rapport qualité prix. Emplacement idéal pour le shopping et la visite de Melbourne. Accueil très professionnel et très agréable.
Réponse de General Manager le 21 août 2016
Dear Patricia, Many thanks for your kindly review, it means a lot to us. Looking forward to hear from you next time.

8/10 Bien

Sandy, Noumea

Les points forts : Propreté, personnel et service, confort de la chambre
Bien
Super accueil, personnels serviables
Réponse de General Manager le 24 août 2016
Merci beaucoup.

8/10 Bien

MARK

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Transport at front of property easy walk to casino and shops. Apartment spacious and clean

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté et confort de la chambre
Very average - poorly maintained and worn out
It is a very average stay. The Annex building was very poorly maintained, lift wasnt working to our floor, interiors were worn out. 2-star place at best.
Séjour de 4 nuits en octobre 2022

10/10 Excellent

Timothy

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Great location. Less than 5 minutes to Casino. 10 minutes to Flinders St Station. No complaints here :)
Séjour de 2 nuits en octobre 2022

2/10 Horrible

Santdas

Séjour de 4 nuits en octobre 2022

4/10 Médiocre

Douglas

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
first room they gave me wasn't cleaned before i arrived. had to call up reception and they moved me to another room not the best start but the new room was on the third floor and a sign on the elevator told me that it only went to the second and from there i had to go up the fire escape and and get to my room that way. the room was large and spacious but carpets had stains one of the window blinds was missing and the walls had several hole that where they have been haphazardly patch over. ultimately a massive disappointment
Séjour de 4 nuits en octobre 2022

4/10 Médiocre

Hayden

Séjour de 4 nuits en octobre 2022

4/10 Médiocre

Chris

Les points forts : Confort de la chambre
Comfortable but a little rundown with poor service
Had a toilet that was running and dripping in the cistern the entire 5 night stay despite repeated requests to reception. General condition of the place was a little rundown and no housekeeping the entire stay. On the positive, my apartment had a full kitchen, very large living area for the price and the location was great for the Melbourne Convention and Exhibition Centre.
Séjour de 5 nuits en octobre 2022

8/10 Bien

Christopher

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The room was good but could do with thicker glass or some sort of sound barrier to reduce noise of trains. Other then that I really enjoyed my stay for the price I paid.
Séjour de 4 nuits en octobre 2022

8/10 Bien

Daniell

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Its very nice location. Well priced!
Séjour de 2 nuits en septembre 2022

4/10 Médiocre

Joshua

Voyage d’affaires
Les points faibles : Propreté et confort de la chambre
Séjour de 4 nuits en août 2022

2/10 Horrible

Andrew

Les points faibles : Propreté
Séjour de 6 nuits en juillet 2022

6/10 Satisfaisant

Tanika

Voyage en famille, Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté
The location was great in Melbourne
Séjour de 1 nuit en juillet 2022

8/10 Bien

Jarad

Voyage en groupe
Les points forts : Propreté
Great location. Room was nice although couldn’t close 1 of the windows and the bedside lamp was broken. The staff were a little difficult to understand.
Séjour de 1 nuit en juillet 2022

8/10 Bien

dean

Les points forts : Propreté et confort de la chambre
An extended long weekend footy trip
Great location for both MCG and Etihad stadiums, casino, restaurants, shops, trams,trains, etc.
Séjour de 5 nuits en juillet 2022

4/10 Médiocre

Panagiota

Séjour de 2 nuits en juillet 2022

6/10 Satisfaisant

Billy

Voyage en famille
Les points faibles : Propreté
Séjour de 2 nuits en juin 2022

10/10 Excellent

Asfen

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Very nice and clean apartment. Friendly staff
Séjour de 3 nuits en juillet 2022

8/10 Bien

Bernard

Voyage d’affaires
Les points faibles : Propreté
Great location - nice views
Location was excellent for our week at the Melbourne Convention Centre. The hotel room itself was pretty disappointing. The carpet was soiled and had cigarette burns, in the bathroom doors were falling off the cabinets and the air conditioning could not be adjusted. The TV in the main bedroom did not work. Ok for business as we were out most of the time, beds were surprisingly good and the towels were changed daily so some good things to report.
Séjour de 5 nuits en juin 2022

8/10 Bien

Ross

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Location is very good, being close to train stations, shopping and dining options. Very noisy on Saturday night through to Sunday morning due to patrons of various local entertainment venues flowing on to the street and shouting etc. Somewhat noisy on other nights due to proximity of a loading dock opposite the apartment building. Very clean. Note reception has limited hours of operation.
Séjour de 4 nuits en juin 2022

4/10 Médiocre

Jemma

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Got told that all rooms had balconies however we were given one without. We were taken to a separate building away from the main building too which there was no mention of prior.
Séjour de 1 nuit en juin 2022

4/10 Médiocre

Voyageur vérifié

Les points faibles : Confort de la chambre
They put me on other old building (not in the riverside aprtment itself). They said they are also manage another building and it is 4 storeys old building. So not convinient
Séjour de 1 nuit en juin 2022

4/10 Médiocre

Deborah

Les points faibles : Confort de la chambre
Disappointed
Disappointing- apartment badly in need of an update and nothing like the leading photos. As soon as you open the door there was a steep set of about 20 stairs. The lounges were old and uncomfortable. To get to garage was not easy had to go outside, around the corner and put a key in a lock on the wall. Not able to be done from car. Elevator did not connect to apartment at all.
Séjour de 2 nuits en juin 2022

6/10 Satisfaisant

Kathy

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
the property as a accommodation was very good liked it a lot. would recommend the property. as for the service it failed all aspects. Not happy about the 2 rooms not ready, put into 2 bedroom then tried moving us out next day but only 1 couple nowhere for the other. if got over these hurdles will be a good place to stay.
Séjour de 2 nuits en juin 2022

8/10 Bien

lisa

Voyage en groupe
Les points forts : Propreté et équipements
Massive apartment, a little tired and untidy outside. Suited our needs with tram outside and easy walk to trains and south bank
Séjour de 1 nuit en mai 2022

8/10 Bien

Courtney

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2022

2/10 Horrible

Gonzalo Andres Sebastian Mejias

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The receptionist was very friendly. However the room i was put up in was litterally a crack den. There were chunks of carpet missing and burn marks everywhere, melted light switches with missing fire alarms and stains all down the walls and curtains. Would not recommend.
Séjour de 3 nuits en mai 2022

10/10 Excellent

Belinda

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Easy check in, good priced onsite parking, room was fantastic and very good value for money, and the location was second to none! Highly recommend and I’ll definitely be staying there again!
Séjour de 1 nuit en mai 2022

4/10 Médiocre

Paul

Les points faibles : Propreté
Very very average
When we book this on your website the photos you show us nothing like the room we got it was average very very average it had stains all over The carpet is very old it’s not connected to the one used advertised I have booked I reckon around 12 rooms with you and this is no doubt the worst I stay in the city often I would think twice before going for your website again because it was crap it was just a room
Séjour de 1 nuit en mai 2022

6/10 Satisfaisant

Peter

Voyage en famille
Les points forts : Confort de la chambre
The Penthouse - Disappointment
We booked the 3 Bedroom Penthouse - Riverside Tower expecting to see river views as described. To our disappointment there were certainly no views as per the photos advertised. The outdoor area was certainly nothing beautiful. Every planter pot was a mass of weeds and the area was very unattractive. The BBQ was a disgrace with rusty hot plate. The bathrooms were beautiful, obviously recently renovated and the beds were very comfortable. Lounge and shag pile rug not very attractive. Generally, in need of further renovation to call this ‘The Penthouse’.
Séjour de 1 nuit en mai 2022

2/10 Horrible

Chris

Les points forts : Propreté
Les points faibles : Confort de la chambre
Lift not working and no one to take calls for after 9pm as was left outside for two hours unable to get up to my room . Was instructed by another customer who stayed before as entry via building next door as fire exit to walk up the stairs is via the property next door. Also very noisy as cnr of major Roads and poor insulation to keep noice out
Séjour de 2 nuits en mai 2022

4/10 Médiocre

Ross

Voyage en groupe
Les points faibles : Propreté et confort de la chambre
Good location but awful maintenance and service
No one can argue that the apartments are not well located. The price paid represents good value for that location so some '3 star' standard of accommodaion is expected. Nevertheless the standard of maintenance of the apartment showed a gross lack of attention. It wasn't as if the issues were recent or unforseen, the problems seemed long standing and should have been rectified under normal maintenance. In detail: door lock to balcony broken, mould in bathroom, leaking fridge, loose powerpoint, no tv remote in the bedroom and no heating apart from a column oil heater with broken legs that fell over easily (and had done often in the past judging by scorch marks on the carpet). Attempts to fix the aircon system failed and small fan heater was eventually provided on the last day of the stay. Attempts to contact reception during the advertised 11 to 7 timeframe proved difficult and the person who answered the phone option was unable or perhaps unwilling to provide the name or number for the manager. Overall this place could represent some of the best value accommodation in Melbourne but it needs to have a serious maintenance audit and remedy.
Séjour de 3 nuits en mai 2022

8/10 Bien

John Anthony

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Good view of river
Séjour de 2 nuits en mai 2022

4/10 Médiocre

Brooke

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2022

6/10 Satisfaisant

Lauren

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et équipements
We have 3 kids under 4, so being delayed by about 2 hours to check in, was incredibly inconvenient. I appreciate they wanted to give the room a good clean, but the ‘trouble with the last booking leaving, and it smelling like alcohol, and being left in a bad state’, isn’t really my problem when we have paid already. So it did dampen our experience from the very start. There are also quite a few stairs, which would make it impossible on my own with the pram if my husband wasn’t here. That wasn’t noted anywhere which was a bit annoying. Even up to our apartment, once you open the room door is about 2 flights of stairs. Apartment was nice and spacious, and great location however. Thankfully!
Séjour de 1 nuit en mai 2022

2/10 Horrible

Haylee

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Place was absolutely disgusting. Black mould behind the curtains. Burn marks on the floor and light switch. Place was not clean. Tv and microwave didn’t work. Staff were not helpful.
Séjour de 4 nuits en avril 2022

6/10 Satisfaisant

Stacey

Les points forts : Confort de la chambre
Clean but disappointing & not as photographed
We booked the One Bedroom Annex Tower Room for our week in Melbourne, had absolutely no views apart from over the neighbours room & down to several Gentlemen's Clubs & a night club both of which were incredibly noisy over the weekend. Room was relatively clean, bathroom needs an upgrade and the shower head only had “jet” setting as all the others were blocked. Cleaners did leave behind their cleaning cloths in our kitchen/dining room. The Annex Tower itself was extremely disappointing, it’s linked with a barber shop & the lift was disgusting. Good location within CBD area & easy to walk places. Strategic advertising of the rooms, makes it look as if you’ll get a view and better room.
Séjour de 4 nuits en avril 2022

6/10 Satisfaisant

CHUNG

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
We stayed in a riverview 2 bedroom appartment. Good points: The view from our room is very nice. The location is very convenient. The appartment is big. The manager is friendly. Some drawbacks: Noisy. Furniture, kitchenware, carpet are old though they already try to keep everything clean. Currently they have been experiencing the staff shortage so we couldn’t do the checkin at 2pm and had to wait for the housekeeper cleaning the room.
Séjour de 1 nuit en avril 2022

4/10 Médiocre

Georgina

Voyage en groupe
Les points forts : Propreté
This property is very old and needs a full refurbishment the pictures that are shown on hotels.com was definitely not the room we stayed in Basic room clean but so old and dated Mildew in the ensuite bathroom tiles every were windows wouldn’t close in the bedroom which made the train noice in our room extremely loud last train finished at 2am to be woken at 6am by trains We had rain which dripped from the roof and wet the side of the bedroom floor not pleasant to walk on Only tv in the apartment did not work Fridge had several fist marks bashed into Corner cupboard had them hot water service in it were the shelf was wet rotten dirty broken in half and extremely unsafe I would think twice before booking this place
Séjour de 1 nuit en avril 2022

8/10 Bien

Vicki

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Location was very good close to crown and quick food places, bit difficult to find but reception staff very nice but not there very much
Séjour de 1 nuit en avril 2022

8/10 Bien

Darren

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
TV wasnt working lots of noise from the trains
Séjour de 1 nuit en avril 2022

8/10 Bien

Karin

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Great value
Great value for money, had a 2 bedroom apartment and was very spacious living area with smaller bedrooms that just fitted beds but we didn’t need any more than this.
Séjour de 1 nuit en avril 2022

6/10 Satisfaisant

Alan

Séjour de 1 nuit en avril 2022

6/10 Satisfaisant

Travis

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The staff member on arrival i can not fault. Location of accommodation was in Flinders lane not Flinders Street. Entry to building was dirty and slum like. Lift was filthy and looked as though it hadn't been cleaned for 12 months Carpet was stained Walls were dinted and had marks Shower head was blocked. Beds and bathroom clean are the only positives with the room.
Séjour de 1 nuit en avril 2022