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Avis sur Super 8 by Wyndham Medicine Hat AB

2 out of 5
Super 8 by Wyndham Medicine Hat AB
1280 Transcanada Way SE, Medicine Hat, AB

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 324 avis sur 1008." "
Note des voyageurs de 8 (Bien), d’après 411 avis sur 1008." "
Note des voyageurs de 6 (Satisfaisant), d’après 171 avis sur 1008." "
Note des voyageurs de 4 (Médiocre), d’après 55 avis sur 1008." "
Note des voyageurs de 2 (Horrible), d’après 47 avis sur 1008." "

8,0/10

Propreté

8,6/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Christine

Séjour de 1 nuit en avril 2024
Réponse de Lawrence le 24 avr. 2024
Hello Christine, Thank you so much for your great review! Hope you have a pleasant day . Hope you will visit us again soon . RegardsLawrence HGSM

6/10 Satisfaisant

Huu Binh An

Na
Séjour de 1 nuit en juillet 2022

8/10 Bien

Andrée

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2021
Réponse de Lawrence le 13 sept. 2021
Dear Andre'e Thank you for your review! I m glad to hear you enjoyed your stay. We hope you will visit again soon. stay well . Kind regards;

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en décembre 2020
Réponse de Phil le 15 déc. 2020
Thank you for your feedback.

6/10 Satisfaisant

Gelson

Les points forts : Personnel et service
Séjour de 1 nuit en juillet 2019
Réponse de Phil le 6 août 2019
Thank you for your feedback.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2019
Réponse de Phil le 6 août 2019
Thank you for your feedback.

8/10 Bien

André

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2019
Réponse de Phil le 18 juil. 2019
Thank you for your feedback.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Endroit propre, salle de bain et literie Bien situé, personnel accueillant même si on parle juste un peu l’anglais
Séjour de 1 nuit en mai 2019
Réponse de John le 27 juin 2019
Thank you for your feedback.

10/10 Excellent

Michel, Québec

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel près de tout chambre confortable et propre
Séjour de 1 nuit en septembre 2018

8/10 Bien

lora

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel is a little Tired
Séjour de 2 nuits en mai 2024

8/10 Bien

Dianna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was clean and well kept. I got the room for a great price. I was satisfied overall with our stay. Nothing fancy, but a good clean room, with friendly front desk staff.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Samantha

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Pool was disgusting and room was area was not the greatest only good thing was the staff were nice and were understanding about the hotel condition but wont stay there again
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Brian

Les points forts : Propreté
A good average hotel got in fairly late and just got to bed early. Had a good sleep.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Most of the Super 8 properties I’ve stayed in have been reliably clean with helpful staff. This one is no exception. No complaints.
Séjour de 1 nuit en mai 2024

8/10 Bien

Steve

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I got there earlier than planned and they hustled to get my room ready. Thanks Super8
Séjour de 1 nuit en mai 2024
Réponse de Lawrence le 22 mai 2024
Hello Steve, Thank you so much for your review! As always we try to accommodate our guests , Its always a pleasure to deal with a friendly and understanding guest . We welcome you back anytime . Kindest RegardsLawrence HGSM

6/10 Satisfaisant

Sean

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Had a bad experience with staff checking in. Special request for friend recent surgery, promised a lower room over the phone but front desk did not allow request to be completed.
Séjour de 3 nuits en mai 2024
Réponse de Lawrence le 22 mai 2024
Dear, Mr Cochrane ,Thank you for sharing your feedback regarding your recent stay with us. I am very sorry to hear about the difficulties you encountered during check-in and the inconvenience regarding your room request.We understand that special requests, especially those related to medical needs, are important, and we strive to accommodate them whenever possible. Unfortunately, due to a particularly busy weekend, we were unable to fulfill your request for a lower room, and I apologize for any distress this caused.I assure you that we take your feedback seriously. I will personally share your comments with our front desk team to ensure better communication and service in the future. Our goal is to provide a comfortable and pleasant stay for all our guests, and your experience highlights areas where we need to improve.Thank you again for bringing this to our attention. We hope you will give us another opportunity to provide you with the exceptional service you deserve.Sincerely, Lawrence HGSM

8/10 Bien

Alana

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de Lawrence le 22 mai 2024
Dear Alana , Such a pleasure to have you visit us ! Thank you so much for your kind review, we are looking forward to your return visit . RegardsLawrence HGSM

4/10 Médiocre

Marc

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Outdated
Séjour de 1 nuit en mai 2024
Réponse de Lawrence le 20 mai 2024
Hello Marc, we are under renovations, that is exactly why its been many years that the hotel has been updated . Looking forward to the new Super 8 . RegardsLawrence HGSM

8/10 Bien

Roderick

Voyage en famille
Les points forts : Équipements
Good service. 😃
Séjour de 1 nuit en mai 2024
Réponse de Lawrence le 20 mai 2024
Dear Roderick, Happy to know your stay went well, I will be sure to tell our staff about your kind words . Have a great day!RegardsLawrence HGSM

6/10 Satisfaisant

Arvinder Singh

Les points faibles : Infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mai 2024
Réponse de Lawrence le 20 mai 2024
Hello, Thank you for your review. Have a great day!RegardsLawrence GSM

8/10 Bien

Perry

Voyage en famille
The breakfast available was good. The beds were comfortable the bathroom was in need of maintenance the surround was indicative of problems under the surface and the tub needed refinishing
Séjour de 1 nuit en mai 2024
Réponse de Lawrence le 20 mai 2024
Hello Perry, Renovations are in the works , so hope to have all rooms done soon . Its a process that takes time as to not inconvenience the guest . Hope you will visit us again in the future . RegardsLawrence HGSM

10/10 Excellent

Monte

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We received help on a issue we had resolved
Séjour de 1 nuit en mai 2024
Réponse de Lawrence le 20 mai 2024
Hello Monte, Glad we were able to help . Hope you will visit us again soon .RegardsLawrence HGSM

8/10 Bien

Brandy

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
La bit dingy, no elevator, the beds are not the best.
Séjour de 1 nuit en mai 2024
Réponse de Lawrence le 20 mai 2024
Hello Brandy, Thank you for your review, we are under renovations so hope to update the hotel, looking forward to the new experience . Hope to see you again soon .RegardsLawrence HGSM

8/10 Bien

Barry

Les points forts : Propreté et équipements
Room was clean and fine for the price. Provided breakfast was pretty pathetic. Only a waffle iron and cereal and bagels. No eggs or meat or protein. Other than that, the hotel was clean, the staff polite, and I would consider staying again.
Séjour de 1 nuit en mai 2024
Réponse de Lawrence le 20 mai 2024
Dear Barry,Thank you for taking the time to provide your feedback. We're pleased to hear that you found our rooms clean and our staff polite. Your comments about the breakfast offerings are noted, and we apologize that it did not meet your expectations. We understand the importance of a good breakfast to start the day and will certainly consider your suggestions for including more protein options.Your input helps us improve, and we appreciate your constructive criticism. We hope to welcome you back soon and provide an even better experience.Best regards,Lawrence HGSM

2/10 Horrible

Josh

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room stunk like cigarettes even though it’s no smoking. Stains on the blankets and chairs. Small uncomfortable pillows. Our door wouldn’t even lock properly!
Séjour de 1 nuit en mai 2024
Réponse de Lawrence le 18 mai 2024
Hello Josh , My sincerest apologies , We are under renovations and are working to address all this issues you speak of We hope you will be back to experience all the amazing changes .RegardsLawrence HGSM

10/10 Excellent

Nicole

Les points forts : Propreté et personnel et service
Nice breakfast
Séjour de 1 nuit en mai 2024
Réponse de Lawrence le 18 mai 2024
Hello Nicole, Thank you so very much for your kind review ! We hope you will visit us again soon . Have a Super Day !RegardsLawrence HGSM

8/10 Bien

scott, ottawa

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Ok place to stay
Séjour de 1 nuit en mai 2024
Réponse de Lawrence le 18 mai 2024
Hello, Scott Thank you for your review! Looking forward to to your return visit . Have a Super Day !RegardsLawrence HGSM

10/10 Excellent

Charlene

The stay was very good. When I arrived room was ready and got in right away.
Séjour de 1 nuit en mai 2024
Réponse de Lawrence le 11 mai 2024
Dear Charlene, thank you so very much for your kind review! were so glad you enjoyed your stay with us . Hope to see you real soon .RegardsLawrence HGSM

10/10 Excellent

Marita

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Old and worn should have major renovations done.
Séjour de 1 nuit en mai 2024
Réponse de Lawrence le 11 mai 2024
Hello Marita, We are under renovations , so we hope you will come back to visit when they are complete to see the newly renovated Super 8 . Have a great day! Warm regardsLawrence HGSM

6/10 Satisfaisant

MICHAEL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was in overall good condition with drive up parking. Only downfall is I gets very noisy on weekends. Was there for 17 nights and both weekends were extremely noisy due to parties
Séjour de 9 nuits en avril 2024
Réponse de Lawrence le 6 mai 2024
Hello Michael , Let me first say I'm so sorry that you had the noise issues . We hope you will visit us again Next time please reach out to front desk as quiet time is 10 pm . We do our best to keep all guests comfortable and will gladly accommodate you . I will personally make sure you have a quiet room . Thank you again for staying with us .RegardsLawrence HGSM

10/10 Excellent

TSUYOSHI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
スタッフの対応は、大変素晴らしい
Séjour de 2 nuits en avril 2024
Réponse de Lawrence le 6 mai 2024
Hello Tsuyoshi , Thank you so very much for your kind review! we hope you will visit us again soon Warm RegardsLawrence HGSM

10/10 Excellent

Debbie & Darcy

Voyage en couple
Front desk was awesome and the pool and hot tub looked mic! Room was clean and we had a key ng instead of a queen so it was an unexpected upgrade
Séjour de 1 nuit en avril 2024
Réponse de Lawrence le 29 avr. 2024
Hello Debbie & Darcy , Thank you so much for your great review! we so are lucky to have guests who enjoy their stay and leave such a kind review, I will pass on to our staff . we hope you will visit us again soon . Warm regardsLawrence HGSM

2/10 Horrible

Jason

Séjour de 2 nuits en avril 2024
Réponse de Lawrence le 18 mai 2024
Hello Jason , Thank you for taking the time to leave a review, Such a score would indicate that your stay was not as expected. should you wish to discuss please feel free to reach out to myself .RegardsLawrence HGSM

10/10 Excellent

Kathy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great stay, friendly staff and a great bed!
Séjour de 1 nuit en avril 2024
Réponse de Lawrence le 23 avr. 2024
Hello Kathy, nice to hear all went well on your visit . Hope to see you again soon .RegardsLawrence HGSM

4/10 Médiocre

Absent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
During the night some people kept talking loud ,couldn't sleep. Morning buffet has poor option. No egg or ham ,,protein.
Séjour de 2 nuits en avril 2024
Réponse de Lawrence le 23 avr. 2024
Hello Absent, we are looking at other options however keep in mind , the breakfast has a little for everyone . Its hard to keep a good balance of providing a breakfast also keeping the price to appease our valued guests .RegardsLawrence HGSM

8/10 Bien

Kendra

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed 3 nights quiet hotel
Séjour de 3 nuits en avril 2024
Réponse de Lawrence le 18 avr. 2024
Hello Kendra , Thank you so much for your kind review, We are so happy you enjoyed you visit with us . Hope to see you again soon . Have a Super day!RegardsLawrence HGSM

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is located close to restaurants ,bars and mall.
Séjour de 1 nuit en février 2024
Réponse de Lawrence le 14 avr. 2024
Hello Jennifer, Thank you for your very kind review, hope you will visit us again soon . Have a great day!Warm RegardsLawrence HGSM

2/10 Horrible

Faysal

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Lawrence le 13 avr. 2024
Hello Faysal , I'm so sorry about your visit as a returning guest and have had no issues in the past, We really fell short I will personally attend to your reservation should you give us another chance to make it right , always a pleasure to have you with us .

4/10 Médiocre

Herb

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This property has not been updated since the 1970's. Definitely should not be rated highly
Séjour de 1 nuit en avril 2024
Réponse de Lawrence le 11 avr. 2024
Dera Herb , we are under renovations you may have noticed the lobby and breakfast areas updated . Rooms are being done with attention to our guests comfort , as to not have crews here when guests want quiet , this process is ongoing and we are so excited to share these upgrades with our amazing guests . RegardsLawrence HGSM

8/10 Bien

Ross

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast was not up to Super 8 standards. No hot breakfast, just toast, bagels, muffins.
Séjour de 1 nuit en avril 2024
Réponse de Lawrence le 11 avr. 2024
Hello Ross, thank you for your review, We are looking at other options . The only challenge is to keep the rates reasonable so we offer a great breakfast in the price point of the super 8 . We welcome any feedback . Thank you again .Warm regardsLawrence H GSM

6/10 Satisfaisant

Michael, Alexander

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Good cheap place to stay, quiet area, rooms are outdated, pool did not look appealing.
Séjour de 1 nuit en avril 2024
Réponse de Lawrence le 5 avr. 2024
Hello Michael, Thank you for leaving us a review , Hope to see you again . Have a great day! RegardsLawrence HGSM

10/10 Excellent

Tufaina

Les points forts : Propreté et équipements
Great hotel and I enjoy the quiet and peaceful
Séjour de 3 nuits en mars 2024
Réponse de Lawrence le 31 mars 2024
Hello Tufaina Thank you so much for your kind review! we are so glad you enjoyed your visit . See you again soon .RegardsLawrence HGSM

8/10 Bien

Lexi

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service et équipements
Breakfast was yummy. We didn’t love how the heater was so loud and kept us up all night.
Séjour de 1 nuit en mars 2024
Réponse de Lawrence le 30 mars 2024
Dear Lexi, I'm sorry to hear of the noise with your heating unit , we are under renovations so we are addressing all the guests concerns .. We hope you will be back to visit so we can show you all the amazing renovations . Take care .RegardsLawrence HGSM

10/10 Excellent

Reid

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A really good place to stay! Easy access, friendly staff
Séjour de 1 nuit en mars 2024
Réponse de Lawrence le 30 mars 2024
Hello Reid, thank you so much for your kind review! We hope you have a Super day, Hope to see you again soon .RegardsLawrence HGSM

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Lawrence le 28 mars 2024
Hello Brian , Thank you so much for your amazing review! Hope to see you again in the near future . Have a super day!RegardsLawrence HGSM

6/10 Satisfaisant

Warren

Voyage d’affaires
The tv didn't work
Séjour de 3 nuits en mars 2024
Réponse de Lawrence le 25 mars 2024
Dear Warren, Our front desk is always there 24 hours a day to help with any issues you might have . We hope to see you again soon .RegardsLawrence HGSM

6/10 Satisfaisant

Leah

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
The kids liked the pool, unfortunately there were no change rooms. The room could have been cleaner as well as the breakfast area.
Séjour de 1 nuit en mars 2024
Réponse de Lawrence le 25 mars 2024
Hello Leah, so sad to hear about the issues regarding the property and its lack of cleanliness, I have spoke to house keeping , keep in mind while the renovations are underway it can be a challenge to keep up on these things. In regards to the change rooms we are looking at making on in this renovation process . Thank you for your review. Have a Super day!RegardsLawrence HGSM

6/10 Satisfaisant

Kyle

Voyage en famille
Les points forts : Propreté et personnel et service
Decent for the price, a bit dated and some noise from the heating system and through the walls.
Séjour de 1 nuit en mars 2024
Réponse de Lawrence le 25 mars 2024
Hello Kyle, Thank you for your kind review, we hope you will visit us again soon . We are under renovations so the rooms will be updated as we progress along over the next few months. Have a great day!RegardsLawrence HGSM

8/10 Bien

Mike, Innisfail

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall, my stay was good. Room was clean, bed was comfortable and enjoyed the hot tub. Breakfast was not what it usually is at Super 8's, so I skipped breakfast and had a hot breakfast at a restaurant.
Séjour de 1 nuit en mars 2024
Réponse de Lawrence le 22 mars 2024
Hello Mike , Thank you so much for your kind review, we hope to see you again soon .Warm regardsLawrence HGSM

2/10 Horrible

Baljeet

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Lawrence le 14 mars 2024
Hello Baljeet, Its always hard to reply to a review with no comments , please reach out we would be happy to discuss your stay and what we could improve on . Have a great day!RegardsLawrence HGSM