Les notes se basent sur un nombre total de 277 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,2 sur 5
Recommandé par 95 % des clients
4,4 Propreté de la chambre
4,3 Services et personnel
4,3 Confort de la chambre
4,2 Conditions de l'hôtel
Ils ont payé. Ils ont séjourné.
Nous avons vérifié.
4 sur 5
Recommandé
pour Familles
par Rene de France

Prestations

Publié le 22 avr. 2013 sur Hotels.com
Tres bonnes prestations, personnel acceuillant. Bon emplacement ,pas loin de la ville mais vehicule indispensable
4 sur 5
Recommandé
pour Familles
par Orsoni

Dommage pour l'environnement

Publié le 11 mars 2013 sur Hotels.com
Malgré les environs de l'hôtel, à savoir zone commerciale et proximité d'un grand axe, nous garderons une bonne impression de notre passage dans l'hôtel. Un autre point négatif pour ce qui nous concerne est le fait que son restaurant n'est aucune ouverture sur l'extérieur et donc pas du tout de luminosité. À part cela les infrastructures et services étaient de bonne qualité
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Nice and Short stay

Publié le 9 juil. 2014
Les + : Easy to find, quiet, nice security. Small arcade for the children, mine loved it.
Les - : Longer pool hours would be nice.
It's worth it to pay for the breakfast to be included in your reservation. I didn't think twice about it but when I was there me and my family wanted to eat and were able to sit in a nice quiet area to eat, with a friendly staff. They have a local periodical that's delivered to every guest which was nice. I don't know if there was a beach close by, there was a Kmart, Home Depot, Wal Mart, and about 50 fast food joints close by if you choose not to eat at their restaurant in the Holiday Inn. Also a movie theater about 1 minute close by too. Everything you need and a Pollo Tropical but I had no idea until the day I was leaving it was there hidden next to Applebee's. The Inn itself is very nice could use some vacuuming but it was nice, quiet, ample parking, right off the highway. I didn't get to enjoy the pool it closed early, to me, at 8 p.m. some other places have pools that close at 11 which is nice. The staff was really helpful with anything you have a question or need for. I speak very little Spanish and they were able to communicate with me instead of me botch up the Spanish I do know.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 15 juin 2014
This hotel is excelent and comfortable,lo recomiendo, exelente y personal amable.
3 sur 5
Recommandé
pour Tout le monde
par Luis

Big Casino

Publié le 13 juin 2014
Les + : A good restaurant; excellent staff at front desk and free ample parking lot.
Les - : Lees slot machines and a convenience store is needed.
Situation : Very good location 5 minutes from downtown and malls.
If you are looking for slot machines in the lobby; there you are!
5 sur 5
Recommandé
pour Tout le monde
par omayra de san juan

Excellent location

Publié le 5 juin 2014
Les + : cleanliness of the hotel and the attention of the employees
Les - : small beds
Situation : very close to restaurants, cinemas, RUM,etc.
We enjoyed the hotel in a quiet environment. We would stay again.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Home Base

Publié le 25 mai 2014
Stayed for a week with kids. Good hotel for the area. Our room had two comfortable double beds, flat screen TV and a coffee maker. The room was clean. The hotel is off of Rte 2 and is near an Applebees. Lots of other restaurants are a short distance away. The hotel restaurant is has good food and service. We had their continental buffet breakfasts and their dinner. The pool is nice and not crowded. This is our second time staying at the hotel. We'll probably stay here again the next time we're in Puerto Rico.
3 sur 5
par un voyageur vérifié

No welcome for out of town guest.

Publié le 12 mai 2014
Les + : The only helpful staff at the check in/out counter.
Les - : Some staff to be more courteous to guest at your hotel who may not know policy for certain attire, not what you say but how you say it.
Situation : NOTHING! Except the zoo but everything you had to travel was convent location for ill family member 30 minutes away & same from airport in Aguadilla.
We called the hotel several days prior to our arrive to ensure that our room would have the amenities to prepare food and to see if additional charges warranted and was advised by staff that room was being upgraded at no additional cost to provide these amenities (kitchenette or microwave/fridge). Yet when we arrived we had none of these amenities and was advised an additional charge to upgrade room on the next day was available. We also had a very difficult time understanding why it was so unheard of on a tropical island known for tourism that flip-flops were not acceptable to no only enter the casino but to hand out in the lobby and socialize. My wife's cousin was advised he needed to leave the lobby and change into different shoes to sit in the lobby (unbelievable) overall I would only rate this hotel a 2.5 out of 5. We did arrive early and they accommodated us with our rooms earlier than check in and the staff at the front counter was very helpful in local area attractions and directions. But I would not return to this hotel in the future for many other reasons as well. Over priced food, bedding (bed/pillows), room smelled mildew. Hope this was helpful.
3 sur 5
Recommandé
pour Personnes en voyage d'affaires
par un voyageur vérifié

The hotel areas and rooms are comfort and clean

Publié le 31 mars 2014
Les + : The location of the hotel is very accesible to diferent kind of fatfood and store.
Situation : The beaches are far, but is near to facilities of food and mega store
I enjoy my stay and visit difirent store near to hotel
4 sur 5
Recommandé
pour Tout le monde
par Ed de Florida

Nice hotel. Good security guest measures in place.

Publié le 21 mars 2014
Les + : Toilet had problems with water pressure which was brought to the attention of the hotel staff. Had to leave their restaurant. Poor service.
Les - : Review rooms for problems before quests check in. More care with attending guests at the restaurant.
Situation : City of Mayaguez was close, including a mall and dinning areas.
In general the hotel is clean, the room was comfortable and the staff was friendly and polite.