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Avis sur Quality Inn & Suites Matteson near I-57

2.5 out of 5
Quality Inn & Suites Matteson near I-57
21050 Matteson Avenue, Matteson, IL

Avis

6,2
Note des voyageurs de 10 (Excellent), d’après 178 avis sur 952." "
Note des voyageurs de 8 (Bien), d’après 224 avis sur 952." "
Note des voyageurs de 6 (Satisfaisant), d’après 198 avis sur 952." "
Note des voyageurs de 4 (Médiocre), d’après 137 avis sur 952." "
Note des voyageurs de 2 (Horrible), d’après 215 avis sur 952." "

6,2/10

Propreté

6,8/10

Personnel et service

5,6/10

Équipements

6,0/10

Infrastructures et conditions de l’hébergement

6,2/10

Écoresponsabilité

Avis

8/10 Bien

Michèle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beau séjour
Excellent sejour, personnel courtois et bon dejeuner
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 1 août 2023
Dear Michele,We loved having you stay with us at Quality Inn & Suites Matteson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Kenna

Les points forts : Propreté
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 25 mai 2024
Dear Kenna,Thank you for staying with us at Quality Inn & Suites Matteson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 Horrible

Jean

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They need to update the property.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Jean,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Horrible

Matthew

Séjour de 1 nuit en mai 2024
Réponse de General Manager le 21 mai 2024
Dear Matthew,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Bien

OMae

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was kept nice and the staff was nice
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 20 mai 2024
Dear Omae,Thank you for staying with us at Quality Inn & Suites Matteson near I-57 and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Jaime

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 27 mai 2024
Dear Jaime,Thank you for staying with us at Quality Inn & Suites Matteson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Bien

Sally

Les points forts : Personnel et service
The room was nice with a very comfortable bed. The parking lot at night seemed like there were people in cars hanging around but I did not have any problems. I didn't eat the breakfast so can';t comment on that.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Dear Sally,We loved having you stay with us at Quality Inn & Suites Matteson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Nikeya

Séjour de 1 nuit en mai 2024
Réponse de General Manager le 25 mai 2024
Dear Nikeya,Thank you for staying with us at Quality Inn & Suites Matteson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 Excellent

Andrea

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Nice hotel to spend one night
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Andrea,It was great to have you staying with us at Quality Inn & Suites Matteson near I-57 and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Horrible

Erin

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s was disgusting. I got bit by bed bugs. I even have a picture of one on my pillow and pictures of the bites and the manager didn’t want to hear it.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 30 avr. 2024
Dear Erin,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Médiocre

Barbara

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Very basic. Could’ve been cleaner
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 28 avr. 2024
Dear Barbara,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 Médiocre

Ranika

Séjour de 2 nuits en avril 2024
Réponse de General Manager le 15 mai 2024
Dear Ranika,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

4/10 Médiocre

Frederick

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Weird smell in room/hotel. You get what you pay for.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 22 avr. 2024
Dear Frederick,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Médiocre

Alison

Les points faibles : Équipements
Paper thin walls, no automatic entry doors, would not repair/replace microwave when issue brought up
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Alison,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Satisfaisant

Patricia

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 2 mai 2024
Dear Patricia,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

2/10 Horrible

Zaketa

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Zaketa,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Frank

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 19 mars 2024
Dear Frank,We loved having you stay with us at Quality Inn & Suites Matteson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Médiocre

Artrina

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not the best place
Séjour de 2 nuits en mars 2024
Réponse de General Manager le 18 mars 2024
Dear Artrina,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Satisfaisant

Milton

Les points faibles : Infrastructures et conditions de l’hébergement
Had to change rooms cause the first one was dirty
Séjour de 1 nuit en février 2024
Réponse de General Manager le 18 mars 2024
Dear Milton,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Horrible

Ernest

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 18 mars 2024
Dear Ernest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Horrible

RENE

Séjour de 1 nuit en mars 2024
Réponse de General Manager le 28 mars 2024
Dear Rene,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

Kionte

Séjour de 1 nuit en mars 2024
Réponse de General Manager le 9 mars 2024
Dear Kionte,Thank you for staying with us at Quality Inn & Suites Matteson near I-57 and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 Horrible

Dollie

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DO NOT STAY IN THIS DIRTY HOTEL!!! Every time I stayed in a hotel, I always checked the bed and mattress, and it was dirty with blood. I asked to move to a different room, and it was still dirty with stains all over the bed and pillows. The worst part was when the front desk told me to change the sheets and give them to him. He made me a housekeeper. TERRIBLE!!!
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 6 mars 2024
Dear Dollie,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Deseree

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 4 mars 2024
Dear Deseree,Thank you for staying with us at Quality Inn & Suites Matteson near I-57 and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 Médiocre

Anthony

Séjour de 2 nuits en février 2024
Réponse de General Manager le 18 févr. 2024
Dear Anthony,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

2/10 Horrible

Jemmy

Séjour de 5 nuits en février 2024
Réponse de General Manager le 23 mars 2024
Dear Jemmy,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Horrible

Jemmy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de General Manager le 17 févr. 2024
Dear Jemmy,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

8/10 Bien

Pamela

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
okay for the money
Motel was fine for the money. Not a lot of choices for breakfast. Over all was good for our group. Mainly was just there to sleep.
Séjour de 2 nuits en février 2024
Réponse de General Manager le 13 févr. 2024
Dear Pamela,We loved having you stay with us at Quality Inn & Suites Matteson near I-57. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Horrible

Shawnta

Séjour de 2 nuits en février 2024
Réponse de General Manager le 23 mars 2024
Dear Shawnta,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 Satisfaisant

Donna

Voyage en famille
Hotel needs to be updated. Only one elevator working; hasn't much change since my last visit in Sept 23
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 5 févr. 2024
Dear Donna,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Angel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente hotel . .
Séjour de 5 nuits en janvier 2024
Réponse de General Manager le 5 févr. 2024
Dear Angel,Thank you for staying with us at Quality Inn & Suites Matteson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Andre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de General Manager le 4 févr. 2024
Dear Andre,We loved having you stay with us at Quality Inn & Suites Matteson near I-57. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Lakisha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great experience
Séjour de 1 nuit en février 2024
Réponse de General Manager le 4 févr. 2024
Dear Lakisha,We loved having you stay with us at Quality Inn & Suites Matteson near I-57. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Bien

Carolyn

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I didn't have to deal with any loud music, room was kept up daily by the housekeeping staff. The coffee was available all day and night. My room and the areas I traveled were clean. I stayed for 20 days. Up to par with for the surrounding hotels near by in my opinio..
Séjour de 19 nuits en janvier 2024
Réponse de General Manager le 1 févr. 2024
Dear Guest,Thank you for choosing us at (hotel) during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

2/10 Horrible

Betty M

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We found bed bugs in our room the people were in the room next door loud
Séjour de 7 nuits en janvier 2024
Réponse de General Manager le 23 janv. 2024
Dear Betty,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Horrible

ALLICE

Voyage en famille
During our stay at this location we encountered and were bitten by bed bugs and the staff showed no real concern.
Réponse de General Manager le 24 janv. 2024
Dear Allice,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

Peterson

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I think they can do better with they food
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 19 janv. 2024
Dear Peterson,We are delighted that you decided to stay with us at Quality Inn & Suites Matteson near I-57 during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Horrible

Belinda

Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 6 févr. 2024
Dear Belinda,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Médiocre

Tiffany, Blue Island

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
It would have been a decent stay if we didn’t have to pay a $150 deposit on top of the already paid room rate. No other hotel I’ve ever stayed in does this.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 15 janv. 2024
Dear Tiffany,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Médiocre

Stanley

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 26 janv. 2024
Dear Stanley,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Pauline

Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 9 janv. 2024
Dear Pauline,We loved having you stay with us at Quality Inn & Suites Matteson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Brianna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Front desk
Rooms were nice the most important was the front desk receptionist he was absolutely great off the service alone I would recommend this hotel check in was 1-4-24 night I didn’t get his name but hopefully he sees this review
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 9 janv. 2024
Dear Brianna,We loved having you stay with us at Quality Inn & Suites Matteson. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Médiocre

Keith

Voyage en famille avec de jeunes enfants
Couldn’t get a plunger or plumber for two days
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 8 janv. 2024
Dear Keith,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Keyna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 8 janv. 2024
Dear Keyna,Thank you for staying with us at Quality Inn & Suites Matteson near I-57 and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

ERNESTO

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sin comentarios
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 2 janv. 2024
Dear Ernesto,We loved having you stay with us at Quality Inn & Suites Matteson near I-57. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Kyndall

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Accommodating ! No problems
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 30 déc. 2023
Dear Kyndall,Thank you for staying with us at Quality Inn & Suites Matteson and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

2/10 Horrible

Felicia

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
NEVER AGAIN
Roach motel. Ran to front desk & guy acted surprised. Video/pic as proof.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 29 déc. 2023
Dear Felicia,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Didn’t have toilet paper and when called to front desk they told us to come get it. Shower water was streaming lightly. Something brown was on the wall next to toilet and toilet needed a plunger in morning breakfast was crap and oh was bitter
Séjour de 3 nuits en décembre 2023
Réponse de General Manager le 28 déc. 2023
Dear Guest,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

4/10 Médiocre

SHELLEY

Voyage en groupe
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Spider webs + Cold air + Dingy towels = GROSS!
Ugh! We arrived around 7pm exhausted from a 10 hour road trip and the room was freezing even though it said 83 degrees. We tried to adjust the heat but it constantly kept blowing cold. Couldn’t get ahold of anyone at front desk so we were too tired to get dressed and go back down stairs so we suffered. The towels are dingy looking and there were spiderwebs on the wall which is gross.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 28 déc. 2023
Dear Shelley,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

2/10 Horrible

Pablo

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de General Manager le 7 févr. 2024
Dear Pablo,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager