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Avis sur Best Western Royal Plaza Hotel & Trade Center

3 out of 5
Best Western Royal Plaza Hotel & Trade Center
181 Boston Post Rd W, Marlborough, MA

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 391 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 271 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 146 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 93 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 101 avis sur 1002." "

7,8/10

Propreté

8,0/10

Personnel et service

7,6/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

beautyGirl08

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous avons rencontré le serveur Mamadou. Il étais très agréable et disponible pour nous aider. Vraiment un bon service reçu de sa part.
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Aurelien

Séjour de 1 nuit en novembre 2023
Réponse de AC le 31 déc. 2023
Dear Aurelien,Thank you for staying with us and taking your time to complete the survey. We are glad you had a good experience and our team is looking forward to seeing you again soon. Sincerely,

10/10 Excellent

Louis-Philippe

Séjour de 2 nuits en septembre 2023
Réponse de AC le 18 nov. 2023
Dear Louis- Philippe,Thank you for staying with us and taking your time to complete the survey. We are glad you had a wonderful experience and our team is looking forward to seeing you soon again. Best,

8/10 Bien

Benjamin

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de AC le 6 oct. 2023
Dear Benjamin,Thank you for staying with us. We are glad you had a good experience and our staff is looking forward to seeing you again soon. Best,

8/10 Bien

Jean-Philippe

Séjour de 1 nuit en août 2023
Réponse de AC le 28 août 2023
Dear Jean-Phillipe,Thank you for staying with us and taking your time to complete the survey. We are happy you had a good experience and our team is looking forward to seeing you soon again. Best,

10/10 Excellent

Charles

Séjour de 1 nuit en avril 2023
Réponse de AC le 10 avr. 2023
Dear Charles,Thank you for staying with us and taking your time to complete the survey. We are glad you had a wonderful experience and our staff is looking forward to seeing you soon again. Sincerely,

10/10 Excellent

Jean-Pierre

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tranquille. Grande chambre. Bon petit déjeuner inclus. Services courtois.
Séjour de 3 nuits en février 2023
Réponse de AC le 26 févr. 2023
Dear Jean-Pierre,Thank you for staying with us and taking your time to complete the survey. We are glad you had a wonderful experience during your stay and hope to see you soon again. Merci,

10/10 Excellent

Richard, LEVIS

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le petit déjeuner est vraiment complet
Séjour de 1 nuit en septembre 2022
Réponse de AC le 25 sept. 2022
Dear Richard,Thank you for staying with us and we are glad you had a wonderful experience. Our breakfast is one of the best in the area and we are so happy you enjoyed it. Our staff is looking forward to see you soon again. Best,

8/10 Bien

michel

Les points forts : Propreté, personnel et service, équipements
Séjour de 2 nuits en juin 2022

10/10 Excellent

Claudia

Séjour de 2 nuits en avril 2022
Réponse de AC le 6 mai 2022
Dear Claudia, Thank you for staying with us and taking your time to complete the survey. We are glad you had a wonderful experience during your stay and our staff is looking forward to see you soon again. Best,

10/10 Excellent

Kelly

Séjour de 1 nuit en avril 2022
Réponse de AC le 18 avr. 2022
Dear Kelly, Thank you for staying with us and taking your time to complete the survey. We are glad that you had a wonderful experience during your stay and enjoyed our amenities. We are looking forward to your next visit. Best,

8/10 Bien

Sherri

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A lot of amenities
Séjour de 1 nuit en mai 2024

8/10 Bien

Pedro

Séjour de 1 nuit en mai 2024

10/10 Excellent

judith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place to stay
Séjour de 3 nuits en mai 2024

2/10 Horrible

Alec

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was almost completely dark when driving to the building. Real easy to miss. Gave really spooky vibes. The gentleman at the front desk was never, at the front desk…. Room didn’t even have toilet paper… call downstairs at the front desk and he asked if I would come down and get the toilet paper. Maintenance crew felt like the hotel ghost who never got a chance to leave. Plus the smell…. Needs some serious work or a solid demolition. Like who’s keeping this place open?…. Plus, the snacks downstairs in the lobby were overpriced… for making me come and get the toilet paper.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Melody

Needs to be updated.
Séjour de 1 nuit en mai 2024

8/10 Bien

Elizabeth

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Very large hotel at a trade center. Breakfast service ended at 9:00. Probably good for meetings; dull for tourists.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Katherine

Les points forts : Personnel et service
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Tonisha

It was ok. Very dated furniture.
Séjour de 3 nuits en mai 2024

2/10 Horrible

Mark

Séjour de 1 nuit en mai 2024

10/10 Excellent

Kelly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en mars 2024

10/10 Excellent

Ricky

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en mai 2024

10/10 Excellent

Ricky

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are very helpful and courteous
Séjour de 1 nuit en mai 2024

10/10 Excellent

joseph

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Whats not to like
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Nicole

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Air conditioning was broke and we had to move rooms. Bed is terrible
Séjour de 1 nuit en mai 2024

8/10 Bien

Vicky

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Very run down rooms. We found a hair in the bathroom when we arrived. Pool was closed for maintenance when we arrived.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Rose

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Kimisha

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Reagan

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Pool was closed which was not noted when booking. Property is showing wear and age.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Yemby

Séjour de 1 nuit en avril 2024

2/10 Horrible

Ashley

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff did not know what they were doing. They told us they didn’t have the room we booked, they were going to upgrade us for free. The room they gave us already had someone in it. They said they could give us a bed with a king in it, i had booked a suite because we were there with our son for a baseball tournament. A king would mean he’d have to share a bed with us so I told them that would not work. They said I could get a roll away, the manager had to approve not paying for this addition. I told them they should absolutely not be charging me for it since I paid for a suite more than big enough for the 3 of us and it’s not my fault they overbooked. We booked this hotel because the one we originally booked told us the pool was closed. When we got to this hotel they told us the pool was closed for 24 hours for chemicals. 24 hours later they said the same thing. The restaurant in the hotel Was not open, we could not get any information about breakfast. In general this hotel was not clean, and 2 of the 4 elevators were broken. We took the stairs which was fine with us but there was an event that made the two working elevators almost impossible to get to. We ended up switching hotels for our second night. The manager said he would “do his best” to get our money back for the second night. We will see. But I would not recommend staying here if you want even your basic needs for a hotel stay met.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Rasul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good service by front desk manager
Séjour de 1 nuit en avril 2024

8/10 Bien

Tracy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is a little run down, but serves its purpose. Unfortunately when we arrived, we were told to come back later as they had a VERY large group check out 3 hours late so they hadn't been able to clean the rooms. They did make up for it with a small bag of snacks. Everyone was very nice.
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Mincho

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They gave me a room that was already occupied. The second room smelled like weed. I wouldn't recommend it to anyone.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Heather

Voyage en groupe, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful staff
Séjour de 1 nuit en avril 2024

8/10 Bien

Dawnalee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient friendly
Séjour de 1 nuit en avril 2024

2/10 Horrible

Yasmarie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Meagan

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Our room smelled and was very old and out of date. No direction to where pool is located.
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Maia

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

10/10 Excellent

Anthony

Voyage en famille
This was a beautiful place gorgeous inside quite and honestly staff was very good just waiting on my deposit other than that I would definitely refer this place and go back
Séjour de 1 nuit en mars 2024
Réponse de sam le 4 avr. 2024
Hi thanks for staying with us we love to serve you batter with 5-star service again thanks for choosing us. Looking Forword to see u again.

8/10 Bien

William, Bristol

Voyage en famille
Les points forts : Personnel et service et équipements
I like the property it was great the breakfast was ran great and the food was delicious. The thing I did not like or care for was that they were remodeling the floor that our room was on all week. We were unable to sleep in because the workers started working at 6:00 AM every morning this was a bit upsetting. Other than that the stay was great.
Séjour de 7 nuits en mars 2024

10/10 Excellent

Janaina Cássia, Shrewsbury

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en mars 2024

10/10 Excellent

rhea

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property looks to be under construction but the inside has a very nice atmosphere. The staff all were very friendly and helpful. Breakfast was a decent size. Plenty of parking. Right next to shopping but set apart closer to the wooded areas so very quiet. We were late to breakfast and showed up as they were putting everything away and the staff was very kind and let us grab some food before they took it away. Elevators were a bit dated but overall would stay here again.
Séjour de 1 nuit en mars 2024
Réponse de AC le 31 mars 2024
Dear Rhea,Thank you for staying with us and taking your time to complete the survey. We are glad you had a great experience with us and hopefully will see you again soon when the renovation is completed so you can have a wonderful experience again. Sincerely,

4/10 Médiocre

David

Voyage en famille
Les points forts : Équipements
Les points faibles : Personnel et service
will not stay again
Séjour de 2 nuits en mars 2024

10/10 Excellent

Ginnie

Séjour de 2 nuits en mars 2024
Réponse de AC le 14 avr. 2024
Dear Ginnie,Thank you for staying with us and taking your time to complete the survey. We are glad you had a wonderful experience and our team is looking forward to seeing you again soon. Best,

4/10 Médiocre

dong soo

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

2/10 Horrible

stephen

Séjour de 3 nuits en mars 2024

8/10 Bien

Michael

Séjour de 3 nuits en mars 2024
Réponse de AC le 8 avr. 2024
Dear Michael,Thank you for staying with us and taking your time to complete the survey. We are glad you had a good experience and we hope to see you again soon so you experience our renovations and enjoy them. Sincerely,

8/10 Bien

Sandy

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Staff was super friendly, room adequate and clean, faculty feels older and outdated, nothing fancy but certainly a comfortable easy affordable stay
Séjour de 1 nuit en mars 2024
Réponse de AC le 8 avr. 2024
Dear Sandy,Thank you for staying with us and taking your time to complete the survey. We appreciate your compliments of our team and wanted to let you know that we are currently doing some renovation improvements and hope to see you again soon so you can enjoy them. Sincerely,

6/10 Satisfaisant

Syed, PATCHOGUE

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et équipements
Room was not ready I had to wait half hour with my family at the front desk they had to figure out the availability of my room. Second after we checked in we went out for dinner upon return room keys was deactivated I had to go back to the front desk to get my card reactivated.
Séjour de 1 nuit en mars 2024