Dear Denise,Thank you so much for your fantastic review and for rating us 10/10! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

Muchas gracias por dedicar el tiempo para dejar una reseña para otros clientes.Esperamos poder darles la bienvenida de nuevo muy pronto.Saludos Rockeros!

Cher Youssef,Nous vous remercions pour votre commentaire suite à votre récente expérience au Hard Rock Hotel Marbella.Nous sommes sincèrement navrés que votre expérience n'ait pas été à la hauteur de vos attentes et nous vous prions d'accepter nos excuses.Sachez que nous prenons vos remarques en grande considération et que celles-ci ont été transmises à l'ensemble de l'équipe afin d'améliorer notre service.Nous espérons avoir le plaisir de vous revoir pour un nouveau séjour.Cordialement,Guest Service Team

Cher Martin,Nous vous remercions d’avoir pris le temps de partager votre feedback sur votre expérience au Hard Rock Hotel Marbella.Nous sommes ravis de lire votre satisfaction par rapport au service fourni par nos équipes, n’hésitons pas de partager vos remarques positives avec eux.Nous espérons vous revoir pour une nouvelle expérience parmi nous.Bien cordialement,Guest Service Team

Dear Wahid,Thank you for your excellent rating! We pride ourselves in giving the best possible experience we can for you to have a rockin' time!Know that you always have a place to go here at the Hard Rock Marbella!Rockin' regards,

Dear Michel,Thank you for the wonderful rating! We’re thrilled that you not only enjoyed our ideal location but also the service of our friendly staff. We are committed to continue providing rock-star worthy amenities to you and making your future stays legendary. Staying at your full disposal for anything you might need.

Dear Victor,Thank you for choosing Hard Rock Hotel Marbella for your recent stay and for reviewing your experience with us.What a pleasure to read your flattering score, we feel sincerely happy to know that you fully enjoyed your experience with us, our greatest goal is your satisfaction and knowing we got to exceed your expectations leaves us feeling very proud.We will certainly pass on your message to the Band!We look forward to welcoming you back.Rockin regards,Guest Service Team HRHM

Cher Salomon,Nous vous remercions d’avoir pris le temps de partager votre feedback sur votre récente expérience au Hard Rock Hotel Marbella.Nous sommes navrés que votre expérience n’ait pas été à la hauteur de vos attentes, et nous espérons que vous accepterez nos excuses.Nous espérons vous voir très prochainement pour une nouvelle meilleure expérience.Bien cordialement,Guest Service Team

Dear Brandon,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. At Hard Rock, we strive to deliver unparalleled service to all our valued guests and we are disappointed to know that you were unhappy with your experience. It is through your feedback that we can improve our services and set the bar for delivering authentic experiences. While we look into this backstage, please let me know if I can be of any further assistance.Your comments have been shared with the rest of the management team and will be carefully studied.It would be great to receive another opportunity from you. We remain at your entire disposal for anything you might need.Warmest regards,Guest Service Team

Chère Laura,Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience au Hard Rock Hotel Marbella. Nous avons lu vos remarques avec plaisir. Nous ne manquerons pas de partager vos remarques avec nos équipes.Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable.Chaleureusement,Yasmine B.Guest Service Manager HRHM

Dear Rocker Imad, Thank you very much for your feedback. We are happy to see your good puntuation. Hopefully we can welcome you back in the future. Rockin regards

Dear Rocker Stephen,Thank you for sharing your feedback! We're thrilled to hear that you found our Rockin' Hotel stunning. We genuinely appreciate your honest comments about the dinner, and we will take steps to inform our Restaurant Team. We're glad you enjoyed the breakfast, and we look forward to the opportunity to provide you with a more satisfying dining experience on your next visit. We hope to welcome you back soon!Rockin' regards

Dear Rocker Robert,Thank you for your kind words, and we look forward to seeing you again soon for another wonderful experience. We are located in the heart of Puerto Banus next to all the point of interest.Thanks for your support!The band

Dear Abi,Thank you so much for your fantastic review and for rating us 10/10! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

Thank you very much for taking the time to leave us a super puntuation. We hope to see you again at our Marbella Hard Rock venue and that we manage to achieve a 5 out of 5 rating.Thank you,Rockin' Rewards,Have a super rock and roll day!The Band!

Muchísimas gracias por la puntuación! Nos alegra enormemente saber que disfrutaron de su experiencia con nosotros. Esperamos darles la bienvenida muy pronto, Muchas gracias. un saludo Rockero. La Banda!!

Thanks for the review of our Hard Rock Hotel Marbella; your kind words make up positive vibe for all the band,We are happy you enjoyed your stay and get a good experience with us.Hoping to welcome you back very soon!Rockin' Regards,The Band.

Dear Jack, Thank you for your fantastic review!It is great to see that you enjoyed your time with us and that you made rockin' memories!We hope we can welcome you again soon. Rockin' regards, Guest Service Team

Dear Rocker Oliver,Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

Dear Rocker Paul,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

Dear Rocker Fraser.Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

Dear Bradley, Thank you for your 5/5 rating!We hope we can welcome you again soon. Rockin' regards, Guest Service Team

Thank you very much for taking the time to leave us a comment. We hope to see you again at your hotel in Marbella. Hopefully next time we can manage to achieve a 5 out of 5 rating. If you do not mind can you please leave a message on the survey of Expedia. Thank you, and have a super rockin' day!! The band :)

Dear Oliver,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again! Guest Service Team

Dear James,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

Dear Peter,Thank you so much for your fantastic review and for rating us 10/10! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

Dear David,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

Dear Paul,Thank you for taking your time to share with us your feedback.We deeply regret to hear about your unsatisfactory experience. We value all feedback from our guests and take every aspect of their stay very seriously. Our aim is to provide a welcoming and comfortable environment for all our guests, and we will take immediate steps to address your concerns. We appreciate your feedback and hope to have the opportunity to welcome you back for a much more satisfactory experience. Please feel free to reach out to us directly if there's anything else we can assist you with.Best regards,

Dear Kirja,Thank you for your excellent rating.We hope we can welcome you back soon for another rocking stay!Rockin' regards, Guest Service Team

Dear Erin,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

Dear Holly, Thank you for your review.We are really sorry that your experience at the hotel was not what you expected. We weren't aware of your issue regarding cleaning, we would've loved to have provided you with excellent service and advised the housekeeping staff for another cleaning. Regarding the noise coming from the external restaurant, we apologize and we hope you got to enjoy the room we provided for you in the end. We hope we can welcome you back and give you a rockin' experience. Kindly, Guest Service Team

Dear Morgan,Thank you very much for this amazing rating! We are glad that you enjoyed your experience so much. We are looking forward to welcome you back in Puerto Banus! Many thanks again.Rockin Regards,Guest Service Team HRHM

Dear ALi,Thank you for taking the time to share your feedback regarding your recent stay at Hard Rock Hotel Marbella. We are delighted to hear that you enjoyed your visit and we were able to provide you with what we’re known for - authentic experiences that rock. You can always count on our team of professionals and enjoy the red-carpet experience at Hard Rock. We are committed to continue providing rock-star worthy amenities to you and making your future stays legendary.We hope we can welcome you back again soon!Rockin' regards, Guest Service Team

Dear Cynthia,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay. However, we sincerely apologize for any frustrations you encountered during your time with us. Your comments have been duly noted, and we are committed to using them to enhance our services. Please accept our apologies for any inconvenience caused during your stay and we hope to welcoming you back very soon!Rockin regards,

Dear Roger,Thank you for choosing Hard Rock Hotel Marbella and for taking your time to share with us your feedback. We're truly sorry that you felt there were raised voices from our staff members. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. Please rest assured that we will address this matter internally to ensure a more pleasant experience for all our guests in the future. Thank you again for sharing your thoughts with us.Rockin regards,

Dear Kunaal A,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

Dear Tim,Thank you for your feedback and for choosing Hard Rock Hotel Marbella! We're glad to hear you had a positive experience overall. If there's anything specific you think we could improve upon, please don't hesitate to let us know. We're always striving to make our guests' stays even better. We hope to welcome you back soon!

Dear Doreen,Thank you so much for your fantastic review and for rating us 10/10! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

Dear Tony,Thank you for choosing to stay with us and for taking the time to rate your experience. We're glad to see that overall you had a satisfactory stay. We always aim to provide the best service possible, and we hope to have the opportunity to exceed your expectations on your next visit. If there's anything specific you feel we could improve upon, please don't hesitate to let us know.Your feedback is invaluable to us.We look forward to welcoming you back soon!

Dear Dennis,Thank you so much for your fantastic review and for rating us 10/10! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

Dear Jesper,Thank you for choosing to stay with us and for taking the time to rate your experience. We're glad to see that overall you had a satisfactory stay. We always aim to provide the best service possible, and we hope to have the opportunity to exceed your expectations on your next visit. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. Your feedback is invaluable to us.We look forward to welcoming you back soon!

Dear Daniel, Thank you so much for sharing your experience with us.We are sorry to see that your stay at the Hard Rock Hotel Marbella was not what you expected.We are dedicated to providing exceptional experiences, and we hope you give us a second chance in the future. Rockin Regards.

Dear Eva,Thank you for taking the time to leave your rating. We're glad you chose to stay with us. If there's anything specific that we can improve upon to make your next visit even better, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to exceed your expectations in the future.

Estimada Natalia,Queremos expresar nuestras sinceras disculpas por la experiencia desafortunada que tuvo durante su reciente llegada al Hard Rock Hotel Marbella. Lamentamos profundamente que no haya encontrado el confort que esperaba y agradecemos sinceramente que comparta sus inquietudes con nosotros.Desde su llegada, hemos tomado medidas para asegurar que su estancia sea especial, otorgándole un upgrade a la categoría VIP para proporcionarle una experiencia única. Entendemos que la primera habitación asignada no cumplió con sus expectativas. Hicimos nuestro mejor esfuerzo para ofrecerle alternativas, mostrándole dos habitaciones adicionales. Lamentablemente, ninguna de ellas satisfizo sus preferencias. Teníamos otras disponibilidades en plantas más altas, pero entendemos que usted necesitaba estar en la planta 1, lo que limito nuestra oferta.Respecto al cargo adicional del suplemento de mascota y la tarifa de limpieza, queremos informarle que hemos procesado la devolución directamente a su tarjeta, como pudo comprobar cuando lo hicimos durante el check out. El depósito de 50 euros también se revertirá, aunque el tiempo de procesamiento puede depender del banco.Lamentamos sinceramente que su experiencia no estuviera a la altura de sus expectativas y agradecemos la oportunidad de mejorar.Con muchas ganas de recibirle de nuevo y brindarte de nuestro rockin service!Un saludo,

Dear Simen,Thank you so much for such a fantastic review.We are glad that you had such a positive experience and we are looking forward to your next visit!RockinRegards,Guest Service Team

Dear Steven,Thank you so much for your wonderful rating. Hopefully we will see you joining the band very soon again.Until we meet again!

Dear Simen,Thank you so much for your fantastic review and for rating us 10/10! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

Dear Christopher,Thank you so much for your fantastic review and for rating us 10/10! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

Dear Sam,Thank you so much for taking the time to rate our hotel. We are glad that your experience was positive.We are looking forward to seeing you soon again.Rockin Regards!

Dear Tarik, Thank you for taking the time to share your thoughts with us. We appreciate your feedback on your check in experience. We sincerely apologize for any inconvenience this may have caused. Our team is committed to maintaining high service standards, and we will address this issue promptly to ensure a better experiece for our guests. We hope to have the opportunity to welcome you back again very soon. Rockin Regards