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Avis sur Royal Alhambra Palace – All Inclusive

5 out of 5
Royal Alhambra Palace – All Inclusive
Colakl, Manavgat, Antalya

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 6 avis sur 11." "
Note des voyageurs de 8 (Bien), d’après 3 avis sur 11." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 11." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 11." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 11." "

9,0/10

Propreté

8,0/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

10/10

Écoresponsabilité

Avis

8/10 Bien

Fatma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bizim ikinci kez konaklamamız. Aqua park ve lunaparkın kapalı olduğu belirtilmediği için bu durum çocuklarda biraz hayal kırıklığı yarattı. Odalarda internet yoktu. Onun dışında tatilimiz güzel ve keyifli geçti. Deniz manzaralı oda vermeleri de büyük incelikti. Teşekkürler
Séjour de 4 nuits en novembre 2023
Réponse de RAP le 15 nov. 2023
Değerli Misafirimiz,Otelimizle ilgili güzel yorumunuz için teşekkür ederiz! Konaklamanızdan memnun kaldığınıza sevindik. En kısa zamanda sizi otelimizde tekrar misafir etmekten mutluluk duyarız.Saygılarımızla,

10/10 Excellent

HUSHYAR

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 3 nuits en juillet 2021
Réponse de RAP le 12 mai 2022
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Hassan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything was great.
Séjour de 6 nuits en août 2019
Réponse de RAP le 7 sept. 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Reception is not professional and not good and delaying the guests a lot and not understanding well
Séjour de 6 nuits en juillet 2019
Réponse de RAP le 26 juil. 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The resort was clean and the food was good, however, the attitudes of the front desk (receptionists) I guess is variable depending on the nationality of the guests. When I was checking out I called the front desk asking for help in taking my luggage, their answer was OK we will send someone. 15 minutes later no one showed up so I decided to go myself to check why they did not send anyone. Anyways, they told me that everyone was busy at the time. I said OK can I use the trolley since I have 4 big bags. Guess what! Their answer was NO! We need it although it was available and no one was using it. Anyhow, my 6 years old son was helping me and they were watching and no one showed the courtesy of even offering his help! What a 5-star hotel is that??? And when I dropped off the keys I told them that I will write this down in the review; they answered relaxed and cool down.
Séjour de 5 nuits en juin 2019
Réponse de RAP le 24 juil. 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2019
Réponse de RAP le 22 juil. 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Satisfaisant

Avar

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juin 2019
Réponse de RAP le 22 juil. 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Het personeel vonden wij erg vriendelijk, het aanbod van het eten erg ruim, maar de vlees keuze/kwaliteit een beetje karig. Tevens was het servies vaak niet schoon, slecht gewassen. Verder een erg mooi en luxe hotel, en ook de kamer was ook erg mooi.
Séjour de 6 nuits en juin 2019
Réponse de RAP le 23 juil. 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dieses Hotel ist ein Traum. Sehr sauber und hygienisch. Die Anlage ist super groß und für Kinder mit viel spaß verbunden. Das Essen ist super und frisch.
Séjour de 9 nuits en avril 2019
Réponse de BERNA le 28 mai 2019
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,

10/10 Excellent

beyhan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Balay
Otel baştan aşağı mükemmel.yemekler,havuz,deniz ve içecekler çok güzel.24 saat boyunca yeme içme imkanıniz var.eğlenceleri çok ama çok güzel.tam bir aile oteli.çocuklarınizla çok güzel bir tatil yapabileceğiniz bir otel.tek eksisi personeli.yetersiz ve suratsiz.umursamazsaniz mükemmel bir tatil yaparsınız. Biz balayı çifti olarak gittik ve cok memnun döndük.
Séjour de 5 nuits en août 2017

10/10 Excellent

GEORGE T.

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Best trip we ever had.
Hotel had best dining,best parks and atractions in the yard.