Installations sportives

Avis sur Diva Hotel

4 out of 5
Diva Hotel
Building 879, Road 2414, Block 324, Juffair, Manama

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 46 avis sur 100." "
Note des voyageurs de 8 (Bien), d’après 34 avis sur 100." "
Note des voyageurs de 6 (Satisfaisant), d’après 10 avis sur 100." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 100." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 100." "

8,2/10

Propreté

8,4/10

Personnel et service

7,2/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Guillermo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is very friendly
Séjour de 1 nuit en avril 2024

10/10 Excellent

Lance

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
Too much loud noise
Séjour de 2 nuits en avril 2024
Réponse de Mandar le 25 avr. 2024
Dear Guest,Greetings from Diva Hotel. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned team to take the necessary action. The entire team looks forward to the pleasure of welcoming you back very soon and ensure that you have a pleasant stay with us.Best Regards,Diva Hotel

4/10 Médiocre

Lesley

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The room seemed like it had been smoked in. I have asthma and I would not have booked it had I known. The room was not very clean. The sheets felt like they were not in good condition. I checked out one day early because of these issues.
Séjour de 2 nuits en mars 2024
Réponse de Mandar le 25 avr. 2024
Dear Guest,Greetings from Diva Hotel. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned team to take the necessary action. The entire team looks forward to the pleasure of welcoming you back very soon and ensure that you have a pleasant stay with us.Best Regards,Diva Hotel

10/10 Excellent

Mahmoud

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Mandar Kumta le 19 mars 2024
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

10/10 Excellent

Jacqueline

Séjour de 1 nuit en février 2024
Réponse de Mandar Kumta le 19 mars 2024
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points faibles : Confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Mandar Kumta le 19 mars 2024
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

10/10 Excellent

Jacqueline

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
GREAT VALUE
Another great stay as always value for money
Séjour de 1 nuit en février 2024
Réponse de Mandar le 18 févr. 2024
Dear Guest,We really appreciate your feedback and look forward to welcome you back.

10/10 Excellent

CLEVELAND

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and spacious
Séjour de 1 nuit en février 2024
Réponse de Mandar Kumta le 13 févr. 2024
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

10/10 Excellent

Stuart

Séjour de 1 nuit en février 2024
Réponse de Mandar Kumta le 13 févr. 2024
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

8/10 Bien

Ahmad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place worth to stay
Nice place worth to stay
Séjour de 2 nuits en février 2024
Réponse de Mandar Kumta le 13 févr. 2024
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

8/10 Bien

Manaf, Halifax

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Mandar Kumta le 13 févr. 2024
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

10/10 Excellent

Jacqueline

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
LOCATION
Great hotel in a superb location. Always stay here and highly recommend it.
Séjour de 2 nuits en janvier 2024
Réponse de Mandar Kumta le 2 févr. 2024
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

8/10 Bien

Ali

Voyage en groupe
Séjour de 2 nuits en janvier 2024
Réponse de Mandar Kumta le 2 févr. 2024
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

10/10 Excellent

Shirin Fathi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 16 nuits en décembre 2023
Réponse de Mandar Kumta le 2 févr. 2024
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

8/10 Bien

Abduljalil

Séjour de 2 nuits en janvier 2024
Réponse de Mandar Kumta le 3 févr. 2024
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

6/10 Satisfaisant

Nathaniel

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Good location although diva hotel is a night life hotel with multiple restaurants and bars in it. Would be better if gym open more hours. Rooms smelt like smoke but some more than others. Opening windows helped. Staff nice and helpful. We borrowed an adaptor from them without charge.
Séjour de 3 nuits en décembre 2023
Réponse de Mandar Kumta le 2 févr. 2024
Dear Guest,Greetings from Diva Hotel. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned team to take the necessary action. The entire team looks forward to the pleasure of welcoming you back very soon and ensure that you have a pleasant stay with us.Best Regards,Diva Hotel

10/10 Excellent

Jacqueline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
VALUE FOR MONEY
Although we only ever book a room and not with meals, the Diva provides first rate service, its central to the other areas that we visit. Great room service menu and very friendly staff.
Séjour de 1 nuit en décembre 2023
Réponse de Mandar Kumta le 2 févr. 2024
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

10/10 Excellent

john, mississauga

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great but I didn't have a car and so I didn't see everything I wanted to see.
Séjour de 1 nuit en novembre 2023

10/10 Excellent

KENNETH G

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff. Vijay in housekeeping is very professional and a great ambassador.
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Jacqueline

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and gtreat location
Séjour de 1 nuit en novembre 2023

8/10 Bien

Thomas

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Mandar Kumta le 22 nov. 2023
Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback about our staff, we assure to give you good service always.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Séjour de 1 nuit en novembre 2023
Réponse de Mandar Kumta le 22 nov. 2023
Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback about our staff, we assure to give you good service always.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

8/10 Bien

Ahmad

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Nice price and friendly
Séjour de 1 nuit en novembre 2023
Réponse de Mandar Kumta le 15 nov. 2023
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Mandar Kumta le 14 nov. 2023
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

2/10 Horrible

Lydjie

Voyage en couple
Les points faibles : Personnel et service
An Indian front desk was asking for 5BD to have an extra key card. Advertised in expedia was free airport shuttle and free breakfast but the property claims that they do not offer such thing. Did not waste time arguing. Will be the last time booking with Diva and will not recommend to people I know.
Séjour de 1 nuit en octobre 2023
Réponse de Mandar Kumta le 4 nov. 2023
Dear Guest,Apologies for the inconvenience caused to you.However, the extra 5BD was not for the key but to inform that if there would be an second person in the room as the room was booked only for one person.Airport transfers and BF is not at all on complimentary basis as both the services have some nominal fee. We have rates with BF and without BF and you chose to stay in room without BF.

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Diva Hotel
Great place for weekly stays. Great location. Staff was very accommodating.
Séjour de 2 nuits en octobre 2023
Réponse de Mandar Kumta le 1 nov. 2023
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback about our staff, we assure to give you good service always.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

10/10 Excellent

Daniel, Pompano Beach

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good value
Séjour de 2 nuits en octobre 2023
Réponse de Mandar Kumta le 25 oct. 2023
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

8/10 Bien

Alan

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de Mandar Kumta le 21 oct. 2023
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

8/10 Bien

Guillermo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good hotel
Séjour de 1 nuit en octobre 2023
Réponse de Mandar Kumta le 19 oct. 2023
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

10/10 Excellent

Chrispin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
April was awesome. Property was decent.
Séjour de 1 nuit en septembre 2023
Réponse de Mandar Kumta le 19 sept. 2023
Thank you and we look forward to welcome you back..

6/10 Satisfaisant

MUNEER

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Old furniture and sports area
Séjour de 1 nuit en septembre 2023
Réponse de Mandar Kumta le 12 sept. 2023
Dear Guest,Greetings from Diva Hotel. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned team to take the necessary action. The entire team looks forward to the pleasure of welcoming you back very soon and ensure that you have a pleasant stay with us.Best Regards,Diva Hotel

6/10 Satisfaisant

MUNEER

Les points forts : Personnel et service
Good stuff but the furniture is old and there is a little bit noise.
Séjour de 1 nuit en août 2023
Réponse de Mandar Kumta le 5 sept. 2023
Dear Guest,Greetings from Diva Hotel. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned team to take the necessary action. The entire team looks forward to the pleasure of welcoming you back very soon and ensure that you have a pleasant stay with us.Best Regards,Diva Hotel

10/10 Excellent

Carlos

Les points forts : Propreté
———-
Séjour de 1 nuit en août 2023
Réponse de Mandar Kumta le 5 sept. 2023
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

10/10 Excellent

Mahmoud

Séjour de 2 nuits en août 2023
Réponse de Mandar Kumta le 5 sept. 2023
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

6/10 Satisfaisant

Steve

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Double Dipping pun intended.
I booked a weekend trip with friends. I selected the hotel based on its amenities. So imagine my surprise when I went to the pool during my stay and was told I had to pay an addition charge to go to the pool. This is not good. Turns out the hotel double dips. Taking money from residents promising a pool, then selling the pool to third parties for parties. I refused to pay an additional charge. But it should not come to this. The food service was also extremely slow more than 30 minutes to get a basic burger in the bar.
Séjour de 2 nuits en août 2023
Réponse de Mandar Kumta le 5 sept. 2023
Dear Guest,Greetings from Diva Hotel. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned team to take the necessary action. The entire team looks forward to the pleasure of welcoming you back very soon and ensure that you have a pleasant stay with us.Best Regards,Diva Hotel

8/10 Bien

Albert

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Jayat Kawatra le 5 août 2023
Dear Guest,Greetings from Diva Hotel. Thank you for taking the time to share your experience about your recent stay at our hotel. The entire team looks forward to the pleasure of welcoming you back very soon and ensure that you have a pleasant stay with us.Best Regards,Diva Hotel

6/10 Satisfaisant

Alon

Voyage d’affaires
Les points forts : Propreté
Séjour de 3 nuits en juillet 2023
Réponse de Jayat Kawatra le 21 juil. 2023
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!

10/10 Excellent

Bayhas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juin 2023
Réponse de Jayat Kawatra le 21 juil. 2023
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!

10/10 Excellent

claus

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2023
Réponse de Mandar Kumta le 15 juin 2023
thank you

10/10 Excellent

Alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Mandar Kumta le 6 juin 2023
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

8/10 Bien

syed, yonkers

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good hotel, just the area is more for Adults not for family with kids. Nothing is wrong with location, it’s just sort of a clubbing area.
Séjour de 1 nuit en mai 2023
Réponse de Mandar Kumta le 1 juin 2023
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

6/10 Satisfaisant

Mohmd

Nothing
Séjour de 1 nuit en mai 2023
Réponse de Mandar Kumta le 1 juin 2023
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

4/10 Médiocre

amal

Voyage en famille
Les points forts : Propreté
Les points faibles : Confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Mandar Kumta le 24 avr. 2023
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback. We apologize for the inconvenience caused and we are in process of the renovation of the furniture and we will surely keep your feedback in mind and work on it accordingly. We look forward to serve you better.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

8/10 Bien

MR SURJIT

Séjour de 1 nuit en avril 2023
Réponse de Mandar Kumta le 8 mai 2023
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

10/10 Excellent

Alan

Séjour de 1 nuit en avril 2023
Réponse de Mandar Kumta le 19 avr. 2023
Dear Guest,Thank you for staying with us and for your kind review.We are delighted to note that you had a pleasant experience with us and appreciate your valuable feedback.Thank you once again for your review and we look forward to welcome you again!!Best Regards,Diva Hotel

8/10 Bien

Kim

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2023
Réponse de Mandar Kumta le 29 janv. 2023
Thank you for the review and we look forward to welcome you back.

10/10 Excellent

RAYID

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thanx
Thanx for all
Séjour de 1 nuit en janvier 2023
Réponse de Mandar Kumta le 29 janv. 2023
Thank you for the review and we look forward to welcome you back

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et personnel et service
Lovely staff but noisy hotel
I had people staying and not enough space at my apartment so I checked in to a local hotel for a week. All I needed was a bed and a shower (I was spending no other time there) and I still had to get up a 4.30am on work days to get to work. I cannot speak more highly of the staff. They are all so friendly, welcoming and helpful. Nothing is too much trouble for them and they really make the place. I should have heeded the warnings about how noisy this hotel is. There are bars / clubs on floors 6-8 and 20. One closed at 6am one night. The first rooms I was given weren’t noisy because of the clubs but because of the external airconditioning units. There was a constant loud drone so avoid rooms next to the stairwells. I was ‘upgraded’ to a room on Floor 10 - the noise from the club was ridiculous (and I was wearing earplugs) and continued late into the night - one night it continued beyond me having to get up at 4.30am. I was moved to a ‘quieter’ room (Floor 15) but, at times, music still could be heard. Throughout all of this, the staff were so accommodating and apologetic. All rooms are big; however, throughout the entire building and in bedrooms there is a lingering smell of smoke. My clothes I had at the hotel smelt of smoke and as a teacher, students actually commented on it. Airing the building and decent air freshener would help with this in rooms.
Séjour de 8 nuits en novembre 2022
Réponse de Mandar le 5 déc. 2022
Dear Guest,Greetings from Diva Hotel. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned team to take the necessary action. The entire team looks forward to the pleasure of welcoming you back very soon and ensure that you have a pleasant stay with us.Best Regards,Diva Hotel

6/10 Satisfaisant

MUHANAD, Apex

Voyage d’affaires
Les points faibles : Propreté
It’s noisy at night and rooms are not clean
Séjour de 4 nuits en novembre 2022
Réponse de Mandar le 15 nov. 2022
Greetings from Diva Hotel. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned team to take the necessary action. The entire team looks forward to the pleasure of welcoming you back very soon and ensure that you have a pleasant stay with us.Best Regards,Diva Hotel

10/10 Excellent

ALFRED

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There was no microwave in the room.
Séjour de 2 nuits en septembre 2022
Réponse de Diva Hotel le 29 sept. 2022
Noted.Microwave is available on in hotel apartments but not in only hotels