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Avis sur Ventura Grand Inn

2.5 out of 5
Ventura Grand Inn
3626 Main St, Mammoth Lakes, CA

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 204 avis sur 607." "
Note des voyageurs de 8 (Bien), d’après 180 avis sur 607." "
Note des voyageurs de 6 (Satisfaisant), d’après 108 avis sur 607." "
Note des voyageurs de 4 (Médiocre), d’après 60 avis sur 607." "
Note des voyageurs de 2 (Horrible), d’après 55 avis sur 607." "

7,2/10

Propreté

8,2/10

Personnel et service

6,4/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

2/10 Horrible

Raoul

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Experience courte mais horrible
Nous sommes restés 30 minutes dans cet hôtel. Les doutes que nous avons eu en arrivant à la reception se sont confirmés en entrant dans la chambre... saleté et etat de delabrement général. Une odeur de moisissure etait diffusée par le climatiseur, les draps étaient sales avec des tâches jaunâtres tres suspectes, la salle de bain n'avait pas été nettoyée les produits de toilettes usagés des anciens clients étaient sur le rebord de la baignoire, etc... Je suis allé à la reception pour exprimer mon agacement avec mon faible niveau d'anglais et le message est parfaitement passé. La receptionniste a proposé une annulation pour que nous puissions être remboursés. Par chance, nous avons trouvé dans le 1/4 d'heure un hôtel de standing a Mammoth Lake pour 5€ de plus. Je regrette qu'hotels.com ne soit pas en mesure de blacklister ce type d'hotel. Nota: en plus des problemes d'hygiene, il y a un vrai probleme de sécurité, le bâtiment est étayé ! Il fait fermer cet hôtel !
Séjour de 1 nuit en juillet 2023
Réponse de manager le 25 juil. 2023
Mr. Raoul you come with high expectation mammoth is a small town and this hotel is affordable for middle class people. your behaver was so unacceptable with receptionist. if you don't like our hotel don't need to stay nobody forced you to stay in our hotel you where yelled at the receptionist even though she offer a refund. you where a guest in our hotel. We did shows our manners even though you don't deserve it.

4/10 Médiocre

Marc-André

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
La chambre était froide et il ne faisait même pas froid dehors Mais la chambre était grande par contre .. ce qui est un plus pour notre famillle
Réponse de Manager le 5 janv. 2023
Dear mark, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.”

10/10 Excellent

Pauline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nous sommes arrivées tards après avoir traversée le yosemite cet hôtel prit en dernière minute nous as très bien accueilli la réception nous as même donner des nouilles chinoise pour nous restauré car tout était fermée. Ous avons vraiment appreciee notre séjour. Merci !
Séjour de 1 nuit en août 2022
Réponse de Manger le 31 août 2022
Dear Pauline, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Bien

Irina

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de MANAGER le 12 mai 2024
Dear IRINA, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Yang, Hacienda Heights

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice host
Séjour de 1 nuit en mai 2024
Réponse de MANAGER le 6 mai 2024
Dear YANG Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 Horrible

Peter

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terrible service We had to cancel because of the storm and they made all sort of excuses. Instead of trying to make a customer who returns, they refused to work with me.
Séjour de 2 nuits en février 2024
Réponse de MANAGER le 6 mai 2024
Hi Peter, our hotel has some policy that we can't change for you. The manager tried to help you with different options but you don't want to go with any of options instead you threatened the employs that you will leave a bad review about the hotel if we don't give you a free cancelation. I don't know how Expedia let you to right a review without checking in to the hotel and without experience our hospitality.

8/10 Bien

Wesley

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Needs update
Séjour de 2 nuits en avril 2024
Réponse de MANAGER le 6 mai 2024
Dear WESLEY Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Maria Consuelo Leones, Napa

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adrian was so nice .He was attending to every need. Thank you Adrian
Séjour de 1 nuit en avril 2024
Réponse de manager le 30 avr. 2024
Dear Maria, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 Satisfaisant

Lance

Run down property in serious need of remodeling
Séjour de 1 nuit en avril 2024
Réponse de manager le 24 avr. 2024
Dear Lance, Thank you for your review and for choosing our hotel.

8/10 Bien

Alex

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de MANAGR le 10 avr. 2024
Dear Alex, thank you for taking the time to review your stay with us

10/10 Excellent

Rhonda

Séjour de 1 nuit en avril 2024
Réponse de manager le 28 avr. 2024
Dear Rhonda, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 Satisfaisant

Jerry

Les points forts : Personnel et service
Les points faibles : Propreté
Average property that’s close to the ski resorts. Easy drive to restaurants and grocery store in town. But the room was not clean as there were hairs and black marks on the bed sheet. And table also had some unknown debris on top.
Séjour de 3 nuits en avril 2024
Réponse de manager le 23 avr. 2024
Dear Jerry , We apologize that our service did not satisfy your expectations. Thank you for letting us know about problems.

10/10 Excellent

Sy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adrian was really cool
Séjour de 3 nuits en mars 2024
Réponse de MANAGR le 10 avr. 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Bien

Elio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de MANAGR le 10 avr. 2024
Dear Eilo, thank you for taking the time to review your stay with us

4/10 Médiocre

marian

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
I had black long hair in the bathroom and all over the floor. After complaining about it, somebody cleaned it in my absence but still there was long black hir left albeit not so bad.
Séjour de 2 nuits en mars 2024
Réponse de manager le 10 avr. 2024
Dear Maria, We apologize that our service did not satisfy your expectations. Thank you for letting us know about problems.

4/10 Médiocre

Alicia Dawn

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This property was awful. While staff was pleasant the room was super dirty, ice was thick upon entrance causing slipping dangerous conditions, property in bad need of repairs. Unless serious improvement don't recommend.
Séjour de 1 nuit en mars 2024
Réponse de MANAGR le 10 avr. 2024
Dear Alicia, We apologize that our service did not satisfy your expectations. Thank you for letting us know about problems.

8/10 Bien

Clive

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de MANAGR le 22 mars 2024
Thank you very much for the great review! We are pleased you enjoyed your stay!

10/10 Excellent

David

Great Value!
Séjour de 1 nuit en mars 2024
Réponse de MANAGR le 22 mars 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

6/10 Satisfaisant

Michele, Burleson

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This property is very convenient to the ski and city bus stop. The front desk clerk was very pleasant and helpful and the bed was quite comfortable and the bedding appeared clean. Unfortunately, the cleanliness of the room, in general was lacking. It seemed the room had not been cleaned or occupied for a while. The floor needed to be swept and mopped, and I cleaned the interior of the microwave and refrigerator, prior to use, as both were dirty. In addition the bathtub did not drain properly and the coating on the tub was peeling. I reported these issues to the desk clerk and was told my concerns would be passed along to the management. I also found it odd and inconvenient that there were no bedside table lamps, just 2 overhead recessed lights. I stayed in another room a few years back and do not recall having any similar problems.
Séjour de 4 nuits en mars 2024
Réponse de MANAGR le 10 avr. 2024
Dear MICHELE, We apologize that our service did not satisfy your expectations. Thank you for letting us know about problems.

10/10 Excellent

FRANK JINGHUA, Temple City

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Goog locaton. They allow you to park your car in the morning before you check it afternoon. Good price.
Séjour de 1 nuit en mars 2024
Réponse de MANAGR le 15 mars 2024
Thank you very much for the great review! We are pleased you enjoyed your stay!

4/10 Médiocre

Albert

Séjour de 1 nuit en février 2024
Réponse de MANAGR le 10 avr. 2024
Dear albert We apologize that our service did not satisfy your expectations.

8/10 Bien

Nick

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Large room, comfortable bed
Séjour de 3 nuits en février 2024
Réponse de MANAGR le 29 févr. 2024
Dear Nick, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Mark

Séjour de 1 nuit en février 2024
Réponse de MANAGR le 22 mars 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Bien

Cynthia

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de MANAGR le 13 févr. 2024
Dear Cynthia, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel.

6/10 Satisfaisant

Aaron

Les points forts : Personnel et service
Séjour de 2 nuits en janvier 2024
Réponse de MANAGR le 13 févr. 2024
Dear Aaron, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

6/10 Satisfaisant

Ruthy

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I like the place, however, the sink not draining well, shower curtain holder is rusty, shower tiles not well clean, you can see dust around the room. the rest are good.
Séjour de 2 nuits en décembre 2023
Réponse de MANAGR le 13 févr. 2024
Dear Ruthy, thank you for taking the time to review your stay with us .

4/10 Médiocre

Aeryk

Voyage en groupe
Les points faibles : Propreté et équipements
Overall the room was not bad. However, our bathroom was disgusting. It did not appear to have been cleaned before we checked in. Mold growing in the shower and ceiling. Would not stay here again, based off bathroom experience.
Séjour de 2 nuits en janvier 2024
Réponse de MANAGR le 13 févr. 2024
Dear Aeryk, We apologize that our service did not satisfy your expectations.

4/10 Médiocre

Sean

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Réponse de MANAGR le 13 févr. 2024
Dear Sean, We apologize that our service did not satisfy your expectations.

4/10 Médiocre

Johanni

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de manager le 31 déc. 2023
Dear Johanni, we apologize that our service did not satisfy your expectations

10/10 Excellent

jude

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de manager le 26 déc. 2023
Dear Jude,, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

4/10 Médiocre

Evan

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de manager le 26 déc. 2023
Dear Evan, we apologize that our service did not satisfy your expectations

4/10 Médiocre

scott

Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Rustic. Perfect for ski bums. Best price in town!
Séjour de 2 nuits en décembre 2023
Réponse de manager le 21 déc. 2023
Dear Scott, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Ethan

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 2 nuits en décembre 2023
Réponse de manager le 8 déc. 2023
Dear Ethan, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

2/10 Horrible

Thomas, Arlington

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It was disgusting. The comforters were dirty and we requested new ones but she had none so she gave us blankets. The room where she kept all the linens was open to the outside and a mess with dirty stuff everywhere. There was mold in the bathroom. The room is big but not worth it. The sofa is old and dirty. I didn’t even put my suitcase on it. I would not go there again. Stay away. Other places might be a bit more expensive but the have good breakfast which is more worth then staying here for cheep
Séjour de 1 nuit en novembre 2023
Réponse de manager le 8 déc. 2023
Dear THOMAS, We apologize that our service did not satisfy your expectations. You have all your right to refuse the room and ask for a refund but you choose to stay the same hotel why because you know you can't find a place in that price in a place like mammoth lake.. after stayed one day and night utilize all the facility.. we experience ungraceful people like you serval time.

4/10 Médiocre

Xiaohui

Voyage en groupe, Voyage avec des animaux de compagnie
Les points faibles : Personnel et service
very noisy during nighttime. the A/C is no stop. the pillow cover is very dirty. the bathroom is smell. not good.
Séjour de 1 nuit en novembre 2023
Réponse de manager le 2 déc. 2023
Dear Xiaohui, We apologize that our service did not satisfy your expectations. Thank you for letting us know about problems.

8/10 Bien

Maximillian, san diego

Voyage en groupe
Les points forts : Personnel et service
Great place to stay for budget motel. If you want to go hit the slopes and comfortable place to stay theb this place is all you need. Reasonable walking distance to village gondola and restaurants.
Séjour de 3 nuits en novembre 2023
Réponse de manager le 2 déc. 2023
Dear Maximillian, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

4/10 Médiocre

McKenzie

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de manager le 2 déc. 2023
Hi mckenzie, We apologize that our service did not satisfy your expectations.

6/10 Satisfaisant

Drake

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de manager le 21 nov. 2023
Dear Drake, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

6/10 Satisfaisant

Maike

Voyage en couple
Les points forts : Propreté et personnel et service
The inn is well located and in walking distance to dining options and shops.
Réponse de manager le 5 nov. 2023
Dear Maike, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

2/10 Horrible

Tyler

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was very run down and was not very well maintained. Cleaning was not a priority and was very sub par. I wouldn’t even blame house keeping because beds were clean but definitely had some furniture like dressers that hadn’t been moved in a while and cleaned behind. Beds were very uncomfortable and pillows were flat.
Séjour de 3 nuits en octobre 2023
Réponse de manager le 4 nov. 2023
HI TYLER, Thank you for taking the time to review your stay with us. Thank you for letting us know about problems.

6/10 Satisfaisant

tammy

Voyage en groupe
Les points forts : Propreté, personnel et service, confort de la chambre
This place has potential. They need to redesign the rooms. At least the one we stayed in. Lights are motion detecting and there is not a door to the bathroom sink area so every time you have to use the toilet, that bright light comes on. The toilet and shower space is tiny but the changing area by the sink is huge. They could reconfigure that and make a fantastic bathroom. Adding some designing touches into the main bedroom area and they could charge a lot more for this place. Potential, it’s ok right now
Séjour de 3 nuits en octobre 2023
Réponse de manager le 29 oct. 2023
Dear TAMMY, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

6/10 Satisfaisant

Briana

Voyage avec des animaux de compagnie, Voyage en couple
Cheap, no frills, with an interesting selection of snacks and room layouts
Séjour de 1 nuit en octobre 2023
Réponse de manager le 28 oct. 2023
Dear Briana , thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

6/10 Satisfaisant

Robert

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The property is undergoing changes it appears. Could use a grounds keeper and better parking. You have to pull the lot and back into the spots, makes no sense and hard to get out. The room has some older paint and appliances and could use a makeover in some areas. The walls are thin but the bed was comfortable. Pillow case had a stain on it. Luckily there were more than two pillows.
Séjour de 1 nuit en octobre 2023
Réponse de manager le 27 oct. 2023
Robert Lyons, thank you for your stay with us . Your review is extremely valuable to us, We apologize that our service did not satisfy your expectations.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements
Construction around the facility made it a bit difficult to navigate. Manager was really nice and very helpful!
Séjour de 2 nuits en octobre 2023
Réponse de manager le 26 oct. 2023
Dear JAMES, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

8/10 Bien

THOMAS

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
You get what you pay for
No daily housekeeping, sheets had someone else's hair on them, floors were not clean...but staff was friendly. Pool and hot tub not open currently. Parking is challenging. See
Séjour de 3 nuits en octobre 2023
Réponse de manager le 4 nov. 2023
DearTHOMAS, Thank you for taking the time to review your stay with us. Thank you for letting us know about problems.

4/10 Médiocre

Yanhui

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The front entrance is completely blocked under construction. there is not sign to redirect the back entrance. No table lamps, the refrigerator is moldy. Staff is friendly though.
Séjour de 1 nuit en octobre 2023
Réponse de manager le 23 oct. 2023
Dear Yanhui, Thank you for taking the time to review your stay with us. Thank you for letting us know about problems. we have to finish the construction work before next winder. we believe we did the best service for you in the the rate of 109.59 during the weekend you could reject your accommodation or ask for a different room. We are not force anybody stay here it's your choice..

8/10 Bien

CHING-YURN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de manager le 20 oct. 2023
Dear ching-yurn, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

4/10 Médiocre

Jennifer

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Microwave was broken, bed sheets was dirty.
Séjour de 1 nuit en octobre 2023

8/10 Bien

Steven

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de manager le 14 oct. 2023
Dear Steven, thank you for your stay with us . Your review is extremely valuable to us, We apologize that our service did not satisfy your expectations.

4/10 Médiocre

Timothy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de manager le 11 oct. 2023
Dear Timothy, thank you for your stay with us . Your review is extremely valuable to us, We apologize that our service did not satisfy your expectations.