Avis sur Hotel El Vicenç de la Mar - Adults Only (+12)
Hotel El Vicenç de la Mar - Adults Only (+12)
Carrer Cala Molins 6, Cala Sant Vicenç, Pollensa, Baleares
Avis
9,6
Exceptionnel
9,8/10
Propreté
9,6/10
Personnel et service
9,6/10
Équipements
9,8/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en famille
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Mari Carmen Benítez - Guest Experience Manager le 25 avr. 2024
Dearest Mrs. Tessa,We are so happy that we have met your expectations during your stay with us. We are delighted to know how much you have enjoyed your vacation in the magical North of the island.It would be amazing if you would give us the opportunity to welcome you back.Receive our best regards,
10/10 Excellent
Maidevis
16 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Maidevis
Séjour de 2 nuits en avril 2024
Réponse de Mari Carmen Benítez - Guest Experience Manager le 16 avr. 2024
Dear Mrs. Maidevis,Thank you for your review!We're delighted to hear that you found our establishment amazing. It has been wonderful hosting you in our hotel and have had the opportunity to hear your lovely feedback in person.It would be an honor to welcome you back in the very near future.Receive our warmest regards,
10/10 Excellent
Hubert
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hubert
Séjour de 4 nuits en avril 2024
Réponse de Mari Carmen Benítez - Guest Experience Manager le 12 avr. 2024
Dear Mr. Hubert,Thank you for choosing to stay with us and for sharing your wondeerful experience in our magical hotel.It has been a true pleasure hosting you in our property and we are over the moon to know that your experience was 5/5 score.We are looking forward welcoming you very soon!
10/10 Excellent
Carolyn
Voyage en famille
29 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Carolyn
Séjour de 1 nuit en mars 2024
Réponse de Mari Carmen Benítez - Guest Experience Manager le 30 mars 2024
Dearest Mrs. Carolyn,What an amazing feedback!Firstly, we would like to thank you for your wonderful words regarding our idyllic location, the wonderful views, the SPA and our lovely Rooftop.We are more than happy to know that your stay was 5/5 and that the experience was outstanding.We are delighted to welcome you back next 1st of April!Rest assured we will make you feel at home once again and of course, you will feel loved and cared for the entire team.Please, receive our warmest regards,
10/10 Excellent
Marco
Voyage en couple
20 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marco
Séjour de 1 nuit en octobre 2023
Réponse de Mari Carmen Benítez - Guest Experience Manager le 22 oct. 2023
Dearest Mr. Marco,It has been a true pleasure hosting you in our magical property and knowing you have had a wonderful relax vacation.We would like to sincerely thank you for highlighting our passionate and helpful staff.It has been marvellous to see you reconecting with yourself discovering the hidden treasures of the North of Mallorca.We are looking forward welcoming you in the very near future and make again a 5/5 experience in our magical property!Best regards,
10/10 Excellent
Mikel, Palma
Voyage en couple
19 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mikel
Séjour de 1 nuit en octobre 2023
Réponse de Mari Carmen Benítez - Guest Experience Manager le 19 oct. 2023
Estimado Sr. Mikel,Saludos desde el maravilloso Norte de la isla de Mallorca!En primer lugar, queremos agradecerle enormemente que haya compartido su experiencia con nosotros tras su estancia.Estamos encantados de saber que toda la experiencia al completo ha cumplido totalmente con sus expectativas, desde la decoración hasta nuestro personal. Sería maravilloso volverles a ver muy pronto para una futura estancia. Por supuesto, la convertiremos en una estancia tan memorable como la anterior.Reciba nuestros más cálidos saludos y recuerdos desde esta idílica zona de Mallorca,
10/10 Excellent
Voyageur vérifié
24 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en septembre 2023
Réponse de Mari Carmen Benítez - Guest Experience Manager le 26 sept. 2023
Dearest valued guest,We would like to thank you for taking the time to review our magical hotel.We are so delighted that you have had a 10/10 experience in our property.We hope to welcome you back again in the nearest future.Best regards from all El Vicenç Team,
8/10 Bien
Voyageur vérifié
9 sept. 2023
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 5 nuits en septembre 2023
Réponse de Mari Carmen Benítez - Guest Experience Manager le 10 sept. 2023
Dearest Mr. Yi,Thank you so much for sharing your experience after your recent stay in El Vicenç.First of all, it is a pleasure to read that the location and the views from our property are positively valued from you. We are very sorry that the breakfast did not meet your expectations, as well as the quality of the food. We would like to share with you that we offer products of the highest quality, taking into account the authentic Mallorcan product and its proximity. The truth is that our breakfast buffet has a wide variety of products, in addition, we offer you the possibility of complementing the cold dishes with hot dishes made to order to be enjoyed fresh from the kitchen.Of course, we will take into considerations your suggestion as our main purpose is create a complete and wonderful experience for our guests.It will be a true pleasure to welcome you again in El Vicenç and and make this time your stay 10/10. Best regards,
6/10 Satisfaisant
Vincenzo
Voyage en couple
4 sept. 2023
Les points forts : Propreté
Vincenzo
Séjour de 3 nuits en septembre 2023
Réponse de Mari Carmen Benítez - Guest Experience Manager le 5 sept. 2023
Dear Mr. Vincenzo,First of all, we would like to that thank you for sharing your experience after your stay with us. These kind of honest comments based on your feelings are what help us to continue improving day after day.We want to apologize for not meeting the standards in terms of service on our Rooftop. Of course, we take these words very seriously so rest assured that we will take action so that our guests' experience is not harmed. Our main purporse is to create an unforgettable experience for you, our guests, and we are really sorry that the service offered at the pool was not what you deserve.Honestly, it would be a true honor to welcome you again in the future if you decide to return to our hotel and to be able to provide you with a 10/10 experience that exceeds all your expectations.Please receive our best regards from the charming Cala Sant Vicenç,
10/10 Excellent
Philippa
Voyage en couple
8 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Philippa
Séjour de 2 nuits en août 2023
Réponse de Mari Carmen Benítez - Guest Experience Manager le 8 août 2023
Dearest Mrs. Philippa,Greetings from the North of Mallorca!We would like to thank you for reviewing your recent stay in our magical property.Our main premise is to create beautiful memories and experiences for all of you and in this case, despite having been a short stay, we have succeeded.We wish that this stay remains forever in your heart. Best regards,
10/10 Excellent
David
3 août 2023
David
Séjour de 1 nuit en août 2023
Réponse de Mari Carmen Benítez - Guest Experience Manager le 25 août 2023
Estimado Sr. David,Es todo un honor para El Vicenç conocer de primera mano que su estancia ha sido de 5/5.Le agradecemos enormemente que haya tomado la decisión de compartir su experiencia con nosotros y por supuesto, estaremos encantados de recibirle de nuevo en nuestra propiedad en un futuro próximo.Deseamos que esta experiencia en el mágico Norte de la isla de Mallorca quede siempre guardada en su corazón.Saludos cordiales,
10/10 Excellent
Beth
Voyage en couple
1 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beth
Séjour de 4 nuits en juillet 2023
Réponse de Mari Carmen Benítez - Guest Experience Manager le 4 août 2023
Dearest Mrs. Beth,Firstly, we would like to thank you very much for sharing your feedback. We are delighted to receive your kind comments and knowing you were extremely satisfied with the hotel, the gastronomy we offer and the facilities. Of course, it is a real honor to read that our amazing staff were highly valued by you.It is an absolute pleasure to know that you loved to have a balcony in your room as you took advantage of it.Thank you for finding time to write this review and we sincerely hope we will see you soon again in the magical El Vicenç de la Mar.Kind regards,
10/10 Excellent
Tarek
1 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tarek
Séjour de 3 nuits en juillet 2023
Réponse de Mari Carmen Benítez - Guest Experience Manager le 4 août 2023
Dearest Mr. Tarek,Many thanks for your review in regards to your recent stay at our magical El Vicenç de la Mar. It is such a pleasure to read that your experience has been 5/5. We would be honored to welcome you again in the future and make you feel at home.Best regards from the wonderful North of the island,
10/10 Excellent
Sherjan
25 juil. 2023
Sherjan
Séjour de 3 nuits en juillet 2023
Réponse de Mari Carmen Benítez - Guest Experience Manager le 16 août 2023
Dearest Mr. Sherjan,It has been a real pleasure to have been choosen during your visit to Mallorca.We would like to sincerely thank you for commenting on your recent stay in El Vicenç. We are honored to know that you highly value our excellency in all aspects. We are looking forward to welcome you to El Vicenç de la Mar in the very near future!Best regards from the beautiful Cala Sant Vicenç,
10/10 Excellent
Heidi
Voyage en couple
25 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heidi
Séjour de 2 nuits en juillet 2023
Réponse de Mari Carmen Benítez - Guest Experience Manager le 25 juil. 2023
Dearest Mrs. Heidi,We are very grateful to receive this wonderful feedback about the service provided during your holidays. We are happy to know our main goal which is customer satisfaction have been reached. We will forward your comments to all the Team since this drives us to continue working with passion.We wish you all the best and hope to welcome you back very soon in our magical El Vicenç de la Mar.Kindest regards,
10/10 Excellent
Janet
Voyage en couple
21 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Janet
Séjour de 5 nuits en juillet 2023
Réponse de Mari Carmen Benítez - Guest Experience Manager le 25 juil. 2023
Dearest Mrs. Janet, Thank you very much for sharing your fantastic assessment of your visit to our El Vicenç de la Mar.It is an absolute pleasure to read that you enjoyed the experience and we thank you that you stand out positively each aspect of our property from the location to the service provided.Rest assured that your feedback will be shared to all the departments involved since your words are the best reward we can receive for our work.Once again, thank you very much for your fantastic feedback and we sincerely look forward to welcoming you to El Vicenç de la Mar in the very near future!Best wishes,
10/10 Excellent
Bridget, Seattle
Voyage en couple
25 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bridget
Séjour de 4 nuits en juin 2023
Réponse de Mari Carmen Benítez - Guest Experience Manager le 28 juin 2023
Dearest Bridget, Greetings from El Vicenç de la Mar!Thank you for such a positive review and the top rating. We are so glad that you had a pleasant stay with us. We are very grateful that this experience is always kept in your heart.We are looking forward to welcome you back in the future. Kindest regards,
10/10 Excellent
Janet
Voyage en couple
22 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Janet
Séjour de 5 nuits en juin 2023
Réponse de Mari Carmen Benítez - Guest Experience Manager le 23 juin 2023
Dear Mrs. Janet,We would like to sincerely thank you for commenting on your recent stay with us here at El Vicenç.Happy that you highly value our service and our amazing staff. We are very glad that you loved our El Vicenç Restaurant, the reality is that we work hard to achieve excellence in our guests. Rest assured we will share your feedback with the Rooftop staff regarding the mojitos as they are made with a lot of love.Once again, thank you very much for your fantastic review and we sincerely look forward to welcoming you to El Vicenç in the very near future.Best regards from the North of Mallorca,
10/10 Excellent
Paul
15 juin 2023
Paul
Séjour de 2 nuits en juin 2023
Réponse de Mari Carmen Benítez - Guest Experience Manager le 20 juin 2023
Dear Mr. Paul,Thank you for taking a moment to share your experience. We are delighted to know your experience in our El Vicenç has been amazing as your score is 10/10. We look forward to welcoming you back to our hotel in the near future,Best regards from the North of Mallorca,
10/10 Excellent
Garrett, Tampa
Voyage en couple
13 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Garrett
Réponse de Mari Carmen Benítez - Guest Experience Manager le 14 juin 2023
Dearest Mr. Garrett, First of all, we would like to thank you for choosing us for spending your wonderful holidays.It has been an absolute pleasure to have you staying at our hotel and to know that we have exceeded your expectations. We want to thank you for the detailed review that you have left us as a gift.It is very motivating for the entire El Vicenç team and this type of comment encourages us to continue working with passion and taking care of guests like you.It would be an honor for us to receive you soon and if you decide to return another time,Best regards from the North of the magical island of Mallorca,
8/10 Bien
Marcelo
2 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marcelo
Séjour de 4 nuits en mai 2023
Réponse de Mari Carmen Benítez - Guest Experience Manager le 6 juin 2023
Estimado Sr. Marcelo,Queríamos agradecerle en primer lugar que se haya tomado un tiempo para valorar su experiencia hospedado en nuestro maravilloso El Vicenç.Deseamos poder recibirle en un futuro muy próximo para que nos permita cuidar de usted de nuevo y así poder conseguir una puntuación de 10/10.Saludos cordiales desde el norte de la isla de Mallorca,
10/10 Excellent
John
30 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel in Mallorca
John
Séjour de 3 nuits en mai 2023
Réponse de Mari Carmen Benítez - Guest Experience Manager le 31 mai 2023
Dear Mr. John,We would like to sincerely thank you for commenting on your recent stay with us here at El Vicenç de la Mar!We are more than happy to know that our property is for you one of the best hotels in which you have stayed. We highly appreciate your positive feedbacck regarding our location, our gastronomy and of course, our fantastic and passionate staff. We are very proud to have exceeded your expectations.Once again, thank you very much for your fantastic feedback and we sincerely look forward to welcoming you back in the very near future!Best regards from the North of Mallorca,
10/10 Excellent
ferdos
Voyage en famille
24 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
ferdos
Séjour de 3 nuits en mai 2023
Réponse de Mari Carmen Benítez - Guest Experience Manager le 25 mai 2023
Dear Mrs. Ferdos,We sincerely thank you for choosing El Vicenç as your hotel in the north of Mallorca. We work everyday on providing the best memories for our guests during the stay with us and your comment shows that we are hitting the mark. Our team is truly a service professionals, please be assured we will certainly share and recognize your kind review with them.We love to know that you value positively the athmosphere and and that you had the opportunity to feel the calm and stillness of this magical place.We hope to welcome you back again in the near future and and take care of you once again.Best regards,
10/10 Excellent
Michael
22 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michael
Séjour de 7 nuits en mai 2023
Réponse de Mari Carmen Benítez - Guest Experience Manager le 22 mai 2023
Dear Mr. Michael,We would like to thank you very much for your amazing review.We are delighted to read that you have rated us with a 10 out of 10. It has been a pleasure to welcome you as our guest and we are really glad to know that we have met your expectations.We are looking forward to welcoming you in the nearest future.Best regards from the north of Mallorca,
10/10 Excellent
Angelika
Voyage en famille
7 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Angelika
Séjour de 4 nuits en avril 2023
Réponse de Mari Carmen Benítez - Guest Experience Manager le 8 mai 2023
Dear Ms. Angelika,We would like to thank you for your kind feedback!It has been a real pleasure to have been choosen during your visit in the north of the island. We are delighted to know that you really enjoyed your seoncd time in El Vicenç de la Mar!Thank you for your nice words regarding our staff, of course it will be shared with all the team to continue giving the best of all of us.We all will be glad of welcoming you againg for third time,Best regards,
10/10 Excellent
Petra
Voyage en famille
2 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Luxus in einer schönen Bucht
Petra
Séjour de 4 nuits en avril 2023
Réponse de Mari Carmen Benítez - Guest Experience Manager le 3 mai 2023
Dear Mrs. Petra,We feel absolutely delighted to read your beautiful words regarding your recent stay at El Vicenç de la Mar.We would love to thank you for taking your time to describe us in such a detailed way and with this fabulous feedback. This fantastic feedback keep all of us very motivated to keep on giving our best.We are so glad you felt special and welcomed since your arrival as well as for the rest of your stay with us, this is definitely our most important aim and also the way we want to achieve the excellence.We also feel totally pleased to read your rewarding words mentioning our location and the service.We would be more than happy to welcome you again on some other occasion.Best regards,
10/10 Excellent
John
17 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Better than most 5 star hotels, super nice!
John
Séjour de 2 nuits en avril 2023
Réponse de Guest Experience Manager le 18 avr. 2023
Dear Mr. John,We feel absolutely delighted to read your beautiful words regarding your recent stay at El Vicenç. We are more than happy to know you truly enjoyed your stay and that we managed to exceed your expectations regarding the property, the cleaning, our staff and the rooftop.This feedback encourages us to continue with the same enthusiasm in taking care of guests like you.Thank you for choosing us and look forward to welcoming you again soon.Best regards,Mari Carmen Benítez
10/10 Excellent
PAUL
Voyage en couple
26 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
PAUL
Séjour de 7 nuits en septembre 2022
Réponse de Carlos Arias le 7 nov. 2022
Dear Paul,Thank you very much for your sharing your experience with all the Expedia users. I am pleased to know that we were able to meet all your expectations. We are adding a pergola and some new furniture to the rooftop for next season, I am sure it will help us create a nicer atmosphere, I invite you to discover it.Again thank you, and we look forward to welcoming you again very soon.Best regards,Carlos AriasResident Manager
10/10 Excellent
Megan
16 sept. 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Megan
Séjour de 2 nuits en septembre 2022
Réponse de El Vicenç de la Mar. le 17 sept. 2022
Dear Mrs. Willows,Thank you very much for your comment.From El Vicenç de la Mar we would like to thank you for choosing us to spend a few days with us. We hope to see you again. Alba,Front Desk Agent.
10/10 Excellent
Catherine
Voyage en groupe
11 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Catherine
Séjour de 5 nuits en septembre 2022
Réponse de Carlos Arias le 7 nov. 2022
Dear Catherine,Thank you very much for your rating. We look forward to welcoming you again soon.Best regards,Carlos AriasResident Manager
10/10 Excellent
Victoria
Voyage en famille
8 sept. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Victoria
Séjour de 1 nuit en septembre 2022
4/10 Médiocre
Rodolfo
3 sept. 2022
Rodolfo
Séjour de 1 nuit en août 2022
Réponse de Equipo el Vicenç de la Mar le 4 sept. 2022
Apreciado Rodolfo,Muchas gracias por dedicarnos su tiempo para valorar su experiencia.Le agradeceríamos que nos proporcionase una valoración ampliada con algun comentario para justificar su respuesta, y darnos la oportunidad de mejorar para futuras experiencias.Le deseamos un gran día y le agradecemos de nuevo el haber elegido nuestro establecimiento para sus vacaciones.Equipo El Vicenç de la Mar
10/10 Excellent
Sophie
18 août 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sophie
Séjour de 6 nuits en août 2022
4/10 Médiocre
David
Voyage en couple
15 août 2022
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en août 2022
Réponse de Cristina Cerdà Guest Experience Mana le 16 août 2022
Dear Mr Pringle,
Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.
We regret to read that we were not able to match your holiday’s expectations and any inconvenient you could have had. The team always try to find the perfect solution to each guest request, reason why we feel sorry if you do not felt that and you went with a different opinion compared to our standard guests satisfaction.
Thank you again for your visit and comments. Our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.
Cristina Cerdà
Guest Experience Manager
10/10 Excellent
Anam
12 août 2022
Anam
Séjour de 3 nuits en août 2022
Réponse de Cristina Cerdà Guest Experience Mana le 16 août 2022
Dear Mrs Anam,
We are delighted over the results of your experience in our home.
You are welcome back any time!
Best regards,
10/10 Excellent
Tiffany, Brooklyn
24 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tiffany
Séjour de 2 nuits en juin 2022