Avis
6,0
9,0/10
Propreté
6,0/10
Personnel et service
10/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
7,0/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Customer Experience le 24 mai 2024
Dear Ecaterina, Thank you very much for your holiday choice and your lovely comments on the FERGUS Club Palmanova Park. We are proud to hear you and your family had a nice stay with us, so let us transmit you our satisfaction to have been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to create a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again in the future. Warm regards, Susana Cuesta, Customer Experience. FERGUS CLUB PALMANOVA PARK
2/10 Horrible
Michael
5 août 2023
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Ikke til afslapning!
Michael
Séjour de 3 nuits en juillet 2023
Réponse de Customer Experience le 5 août 2023
Dear Michael, Thanks for your stay with us and your valuable feedback on our FERGUS Club Palmanova Park. We are concerned to read of the deep disappointment you experienced with our hotel, especially with the noisy atmosphere both at the pool area during the day and by the evening entertainment. Please accept our sincere apologies for your experience. Be certain that we will share your feedback with our Management team to ensure we focus on improving our offering and preventing future occurrence. We are also very sorry to hear about your sickness episode and we hope you got well soon. After talking to the Manager in this matter, we could confirm there were no further cases reported during your stay. Therefore, we can only assume it was due to something else. Kind regards and best wishes,Susana Cuesta, Customer Experience. FERGUS CLUB PALMANOVA PARK