Piscine extérieure, chaises longues

Avis sur Holiday Inn Melaka, an IHG Hotel

5 out of 5
Holiday Inn Melaka, an IHG Hotel
Jalan Syed Abdul Aziz, Malacca City, Malacca

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 377 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 460 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 114 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 30 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 20 avis sur 1001." "

8,4/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Yann

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bon hôtel. Seul bémol: notre chambre donnait sur une boite de nuit ce qui a occasionné un peu de bruit la nuit.
Séjour de 3 nuits en août 2023

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, confort de la chambre
Nul
L'hôtel ne correspond absolument pas à la description qui en est faite sur internet. D'abord, l'accueil du personnel est glacial. Ensuite, la chambre date d'une autre époque et ne correspond en rien aux standards actuels. Ensuite, une boîte de nuit très bruyante empêche de dormir toute la nuit. J'ai demandé à changer de chambre, on m'a répondu que ce n'était pas possible, alors que cet immense hôtel était loin d'être complet ! Absolument aucune considération de la part du personnel, aucun mot d'excuse, rien. Seul point positif, une belle piscine.
Séjour de 2 nuits en août 2023
Réponse de The Management le 10 août 2023
Dear Sir, Madam, Greetings from Holiday Inn Melaka, Thank you for taking the time to share with us your experience based on your recent stay at Holiday Inn Melaka. While we appreciate you choosing to stay at our hotel, we would like to sincerely apologize on the inconvenience experienced that you have encounter during your stay with us. We take each of your comment seriously and we strive to ensure we rectify the issues which you have highlighted to avoid issues like this from happening again in the future. Your comments are constructive and we are looking forward for positive change. I also would like to assure you that we remain passionate in providing the best for all our guests, and I thank you for sharing your concerns with us, as it is with such feedback that we can improve on areas that we have failed in. We hope to have the pleasure of welcoming you back for an improved experience next time. Best Regards, The Management

2/10 Horrible

Yannick

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Horrible
Séjour horrible. Déjà, check-in beaucoup trop long, accueil sans sourire. Ensuite, chambre restée dans son jus des années 80, déco horrible et salle de bains d'une autre époque. Et surtout, la boîte de nuit juste en bas de l'hôtel, dont bien sûr on ne vous parle pas à votre arrivée, martèle de la musique à très haut volume toute la nuit, donc totalement impossible de dormir. Quand on en parle à la réception, la seule réponse est "oui, on sait", et c'est tout. Ajouter à cela que le bar ferme à 23h, ce qui est très tôt pour une ville très touristique, et on aura fait le tour de cet établissement catastrophique. Bref, ne surtout pas se fier aux descriptifs très papier glacé du site internet ni aux photos qui doivent dater de l'inauguration de l'hôtel, établissement à ne surtout pas choisir.
Séjour de 1 nuit en août 2023
Réponse de The Management le 10 août 2023
Dear Yannick, Greetings from Holiday Inn Melaka, Thank you for taking the time to share with us your experience based on your recent stay at Holiday Inn Melaka. While we appreciate you choosing to stay at our hotel, we would like to sincerely apologize on the inconvenience experienced that you have encounter during your stay with us. We take each of your comment seriously and we strive to ensure we rectify the issues which you have highlighted to avoid issues like this from happening again in the future. Your comments are constructive and we are looking forward for positive change. I also would like to assure you that we remain passionate in providing the best for all our guests, and I thank you for sharing your concerns with us, as it is with such feedback that we can improve on areas that we have failed in. We hope to have the pleasure of welcoming you back for an improved experience next time. Best regards, The Management

10/10 Excellent

jean-michel

8/10 Bien

edouard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nous n’avons passé qu’une soirée à Melaka. Hôtel agréable, bien placé, chambres spacieuses, piscine très sympa, petit dej très varié.
Séjour de 1 nuit en août 2019
Réponse de Holiday Inn Melaka le 27 août 2019
Dear Edouard, Thanks for taking the time to review us. The team is delighted to hear that your one night stop in Melaka was a pleasant one. We look forward to hosting you for another enjoyable trip during your next visit to the historical city. Thank you.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Escapade à Melacca
Hôtel bien situé, personnel très sympathique et serviable. Le buffet est très bien. Pour un moment de détente, le Spa est excellent
Séjour de 2 nuits en juillet 2019
Réponse de Holiday Inn Melaka le 26 juil. 2019
Dear Valued Guest, We thank you for taking the time to review us. We are very pleased to know that you enjoyed your overall stay at the Holiday Inn Melaka. The team truly enjoyed hosting you and we look forward to welcoming you back in the not too distant future. Thank you.

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2018
Réponse de Holiday Inn Melaka le 23 avr. 2019
Dear Valued Guest, Based on your rating, we take it as your experience here was less than-satisfactory. We hope to welcome you back and hope that your next stay here will be above expectation. Thank you.

10/10 Excellent

Guy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel bien situé
Hotel bien situé, proche des centres d'intérêt de la vieille ville, belle piscine, petit déjeuner varié et copieux. Excellent confort de le la chambre.
Séjour de 2 nuits en mars 2019
Réponse de Holiday Inn Melaka le 5 avr. 2019
Dear Guy, On behalf of the team, we would like to thank you for your review based on your recent stay here. We are pleased to know that your stay here was delightful and we can't wait to welcome you back. Thank you.

6/10 Satisfaisant

jean christophe

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et confort de la chambre
Piscine plus sympa que la chambre
Nous avons apprécié la grandeur de la piscine et la qualité du petit-déjeuner. En revanche la vue sur la lagune n’était pas très jolie et la chambre avait une odeur désagréable d’humidité et les lits doubles trop petits.
Séjour de 1 nuit en août 2018
Réponse de Holiday Inn Melaka le 14 août 2018
Dear Valued Guest, Good day. Thank you for share with us regarding your recent experience with us. Your feedback is important to us as it helps us to improve the level of service that we offer to our guests. It was much disappointed to learn about your inconveniences encountered during your stay here. For this please accept our sincere apologies I hope that you will not allow this incident to mar your impression of our hotel and give us a chance to make it right. We look forward to welcoming you again in not too distant future. Warm regards, Holiday Inn Melaka

10/10 Excellent

Martial

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
rapport qualité prix exceptionnel
meilleur rapport qualité prix d'un voyage de 7 semaines en Malaisie.Personnel sympathique et hyper compétent
Séjour de 2 nuits en juillet 2018
Réponse de Holiday Inn Melaka le 14 août 2018
Dear Valued Guest, Thank you for staying at Holiday Inn Melaka and thank you for choosing Holiday Inn Melaka as your preferred choice of hotel when you are in Melaka. We look forward to having you back with us in near future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien, grande chambre, bon emplacement
Réponse de Holiday Inn Melaka le 2 mai 2018
Dear Valued Guest, Thank you for choosing Holiday Inn Melaka and sharing your review on your recent stay here. I am happy to hear that my colleagues have made your stay a memorable one. An important principle of success in our hotel is the willingness to go the extra mile for our guests. Your comfort is our main priority and I truly appreciate your compliments about the hotel and the services provided by my team.I have shared your review with my team members and this will certainly motivate them to contribute exemplary service to all our guests. Once again, thank you for your kind words. We certainly look forward to welcoming you back again in the near future! Warm regards, Holiday Inn Melaka

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

REGIS, PARIS

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
GENIAL
SUPER SEJOUR, SUPER HOTEL

10/10 Excellent

Tan Luc, poitiers, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agréable séjour
Séjour agréable en couple. Chambre avec vue sur la mer. Très bon rapport qualité/prix. La présence de la piscine et le Spa est un plus. Par contre, l'hôtel est un peu excentré du centre ville et du Chinatown…et il faut en plus traverser la 2 fois 2 voies. NB : Prendre le bus 17, au bord de la 2X2 voies en face de l'hôtel makota, pour malacca Sentral et de là vous avez tous les bus pour les autres villes.

10/10 Excellent

Peerapong

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great Experiences
Séjour de 1 nuit en mai 2024

8/10 Bien

Masami

Voyage en famille
Les points forts : Équipements
家族で行きましたが、部屋は広く、清潔感があり快適でした。
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Ramesh Singh Hakam

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Overall the property is good but you must take the seaview as the rooms with city view are not quite - cooling fans noise and vibration
Séjour de 2 nuits en avril 2024
Réponse de The Management le 4 mai 2024
Dear Ramesh, Thank you for your valuable feedback.We are truly sorry to learn about the discomfort you experienced with the aircon during your stay. Please accept our sincerest apologies for any inconvenience this may have caused.We take your feedback seriously and will address the issue promptly to ensure a more comfortable experience for our guests in the future.Warm regards,The Management

8/10 Bien

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff & location were great and the restaurant was also good. No complaints about this hotel.
Séjour de 1 nuit en avril 2024
Réponse de The Management le 4 mai 2024
Dear Mark, Greetings from Holiday Inn Melaka, We are absolutely thrilled to hear that your stay at Holiday Inn Melaka. It is heartwarming to know that you are pleased with the service that was rendered to you by our staffs, location and food. We will be sure to pass along your appreciation to our staffs for their excellent service.We appreciate your feedback and hope to welcome you back soon for another enjoyable stay!Warm regards,The Management

8/10 Bien

Rachel

Séjour de 1 nuit en avril 2024
Réponse de The Management le 29 avr. 2024
Dear Rachel, Greetings from Holiday Inn Melaka, Thank you for taking the time to share with us your positive rating based on your recent stay experience with us. We look forward to welcoming you back for another memorable experience soon!Best Regards, The Management

8/10 Bien

sang youp

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en avril 2024
Réponse de The Management le 8 avr. 2024
Dear Sang Youp, Greetings from Holiday Inn Melaka, Thank you for sharing your wonderful experience at our hotel.We look forward most sincerely to many more onward opportunities in welcoming you home with us, for your very best memorable experiences on each return mostly.Best Regards, The Management

8/10 Bien

Kazutoshi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ホテルのスタッフはフレンドリーで、部屋は清潔で、朝食も豊富で美味しかったです。
Séjour de 1 nuit en avril 2024
Réponse de The Management le 3 avr. 2024
Dear Kazutoshi, Greetings from Holiday Inn MelakaThank you for your glowing review.We are thrilled to hear that our team provided you with a warm and attentive experience. It is fantastic to know you enjoyed our diverse breakfast offerings and found our rooms clean and tranquil. We look forward most sincerely to many more onward opportunities in welcoming you home with us, for your very best memorable experiences on each return mostly.Thank youBest Regards, The Management

8/10 Bien

Ai Whi

Voyage en famille
Les points forts : Propreté et personnel et service
The property was located across a very busy road and away from established restaurants and cafes. It's a distance to walk to traffic junction for safe cross.
Séjour de 1 nuit en décembre 2023
Réponse de The Management le 2 avr. 2024
Dear Ai Whi, Greetings from Holiday Inn Melaka, Thank you for your feedback about our hotel's location. We are sorry to hear that you found it busy/far from the established restaurants and cafes. We know how important it is to have a comfortable and convenient stay when you travel.We hope to welcome you back with us in the near future.Thank youBest Regards, The Management

10/10 Excellent

Lutz

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Das Personal war sehr freundlich und nett. Das Früchstück außergewöhnlich umfangreich. Leider wurde zu unserer Zeit gerade der Pool erneuert. Das zeigt aber auch, das die Hotelleitung sehr bemüht ist das Niveau der Ausstattung hoch zu halten.
Séjour de 2 nuits en mars 2024
Réponse de The Management le 27 mars 2024
Dear Lutz, Thank you for your wonderful feedback.We are delighted you had an excellent experience at our Hotel, appreciating the great service and fantastic breakfast. Your kind words motivate us to continue delivering exceptional hospitality. We can't wait to welcome you back for another memorable stay in the perfect location of MelakaBest Regards, The Management

10/10 Excellent

AIHSUAN

Séjour de 1 nuit en mars 2024
Réponse de The Management le 4 mai 2024
Dear Aihsuan, Greetings from Holiday Inn Melaka, Thank you for taking the time to share your positive rating with us. We hope to welcome you back with us for another perfect stayBest Regards, The Management

10/10 Excellent

Kiyoko

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de The Management le 1 mars 2024
Dear Kiyoko, Greetings from Holiday Inn Melaka, Thank you for taking the time to leave us with a perfect rating based on your recent stay with us. Thank you for supporting us and we look forward to your return stay in the near future!Best Regards, The Management

10/10 Excellent

Sarjune

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great place to stay but it is bit away from the more hip hotels such as Shore and The Pines, so you need to have a car and be prepared to travel about 10-15 min to places like Jonker Walk, Museum, and eateries.
Séjour de 2 nuits en février 2024
Réponse de The Management le 27 févr. 2024
Dear Sarjune, Greetings from Holiday Inn Melaka, Thank you for taking the time to share with us your positive rating based on your recent stay with us. We are delighted to know of your pleasant stay with us. Your positive feedback will encourage us to continue our efforts and strive to deliver our best. We are more than delighted to have you with us and the entire team look forward to see you again.Thank you, Best Regards, The Management

4/10 Médiocre

Kamaruzaman

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Poor service
There was a problem with the tv remote. I called the front desk to assist with the problem but nobody came as promised. Secondly, my brother and I were sleeping in our room when the janitor opened our room door to ask if we need our room cleaned. I have never experienced people opening my room without my consent. Thirdly, the wifi is very poor. Network connection is often lost.
Séjour de 2 nuits en février 2024
Réponse de The Management le 25 févr. 2024
Dear Kamaruzaman, Greetings from Holiday Inn Melaka, Thank you for your share of a feedback of your recent stay experience with us. We are disappointed to learn of the feedback of your experience on this occasion, with areas of improvement we would certainly be keen to review closely upon for our onward enhancement.We are committed to delivering to the standards we pride ourselves better upon, on your return visit.Thank youBest Regards, The Management

6/10 Satisfaisant

Junghak

5성급 호텔은 아닌것 같아요
더블 배드 한곳에서 벌레에 물린듯 한 가려움을 느꼈어요 그리고 실내에 냄새도 그닥 좋지 않았어요
Séjour de 1 nuit en février 2024
Réponse de The Management le 22 févr. 2024
Dear Junghak, Greetings from Holiday Inn Melaka, Thank you for sharing your experience with us. Your feedback is crucial, and we truly apologize on the less than satisfactory experience. We are looking into your areas of concern to ensure a more efficient and pleasant experience for our guests. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Thank youBest Regards, The Management

8/10 Bien

SHOJI

Les points forts : Propreté et personnel et service
可もなく不可もなく 安定のホリデーイン
Séjour de 1 nuit en février 2024
Réponse de The Management le 20 févr. 2024
Dear Shoji, Greetings from Holiday Inn Melaka, Thank you for taking the time to share with us your rating based on your recent stay with us. We are pleased you had a pleasant stay with us. We hope to welcome you back in the future. Best Regards, The Management

10/10 Excellent

Poh Yoong

Séjour de 1 nuit en février 2024
Réponse de The Management le 20 févr. 2024
Dear Poh, Greetings from Holiday Inn Melaka,Thank you for taking the time to share with us your positive rating based on your recent stay at Holiday Inn Melaka. We are delighted you had a memorable stay with us. We hope to welcome you back with us in the future. Thank youBest Regards, The Management

8/10 Bien

Farhan, Singapore

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay was very pleasant and nice. Staff were helpful and friendly. Room and service was all good. Hotel is near to all the shopping centre and about half an hour drive to all the tourist attractions places. Definitely will come back again!
Séjour de 2 nuits en février 2024
Réponse de The Management le 14 févr. 2024
Dear Farhan, Greetings from Holiday Inn Melaka, Thank you for sharing upon a most excellent feedback of your recent stay experience with us.I am greatly delighted to be in receipt of your feedback, one reflecting upon the unwavering dedication of our Team in ensuring to the most memorable experiences of our guests while with us.At Holiday Inn Melaka, we take pride in our commitment to the finer details of our Guest's experiences. We look forward most sincerely to many more onward opportunities in welcoming you home with us, for your very best memorable experiences on each return mostly.Thank youBest Regards, The Management

4/10 Médiocre

Raita

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Slow staffs and no answer even I chased them
Séjour de 1 nuit en février 2024
Réponse de The Management le 7 févr. 2024
Dear Raita, We would like to thank you for choosing Holiday Inn Melaka as your preferred accommodation in Melaka. We are indeed disturbed to learn of the unpleasant situation you have encountered.Please be rest assured that we have taken steps to address the concerns with our teams as we strive continually to ensure a memorable experience for our guests.Once again, we do apologise that we did not meet your expectations on this occasion.Thank you for your valuable feedback and we hope to have the pleasure of welcoming you back in the future.Best regards, The Management

4/10 Médiocre

Lili

Voyage en couple
Les points faibles : Personnel et service
I was staying at the club room and we were offered breakfast and afternoon tea. What a joke when we were told they ran out of red wine to serve out. How can this happened to a hotel guest who has booked the club room.
Réponse de The Management le 7 févr. 2024
Dear Lili, Greetings from Holiday Inn Melaka, We would like to thank you for choosing Holiday Inn Melaka as your preferred accommodation in Melaka. We are indeed disturbed to learn of the unpleasant situation you have encountered.Please be rest assured that we have taken steps to address the concerns with our teams as we strive continually to ensure a memorable experience for our guests.Once again, we do apologize that we did not meet your expectations on this occasion.Thank you for your valuable feedback and we hope to have the pleasure of welcoming you back in the future.Best regards, The Management

10/10 Excellent

WEN HSIEN

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Clean and Convinent Hotel for Staying in Melaka
It's good for business or family trip purpose. It's won't take too much time to walk to the shopping mall neaar by the Holiday Inn Melaka.
Séjour de 5 nuits en janvier 2024
Réponse de The Management le 7 févr. 2024
Dear Wen Hsien, Greetings from Holiday Inn Melaka, Thank you for your recent stay and we truly appreciate you taking the time to share your experience with us. We are pleased to hear that you had a pleasant stay with us. Thank you for your good comment for some particular areas that you enjoyed during the stay.We greatly appreciate your kind patronage. We look forward to welcoming you back for a more seamless stay the next time.Thank youBest Regards, The Management

10/10 Excellent

TAKASHI

Séjour de 2 nuits en décembre 2023

8/10 Bien

Irene

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Itsarawut

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023

8/10 Bien

YUKA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement

8/10 Bien

Shahiran

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 2 nuits en décembre 2023
Réponse de The Management le 25 déc. 2023
Dear Shahiran, Greetings from Holiday Inn Melaka, Thank you for taking the time to share your positive rating based on your recent stay at Holiday Inn Melaka.We are pleased to hear that you had a pleasant stay with us. We look forward to welcoming you back for a more seamless stay the next time.Thank youBest Regards, The Management

8/10 Bien

Kheng Hong

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel needs an upgrade to improve the quality and finishing with better experience. Example the bathroom basin and toilet bowl change as well as room furniture
Séjour de 1 nuit en décembre 2023
Réponse de The Management le 25 déc. 2023
Dear Kheng, Greetings from Holiday Inn Melaka, Please be rest assured that we have taken steps to address the concerns with our teams as we strive continually to ensure a memorable experience for our guests.Once again, we do apologise that we did not meet your expectations on this occasion.Thank you for your valuable feedback and we hope to have the pleasure of welcoming you back in the future.Best regards, The Management

6/10 Satisfaisant

Zulkifli

Séjour de 2 nuits en novembre 2023
Réponse de The Management le 25 déc. 2023
Dear Zulkifli, Greetings from Holiday Inn Melaka, Thank you for sharing your rating with us based on your recent stay at Holiday Inn Melaka. We look forward to welcoming you back for a more seamless stay the next time.Thank you, Best Regards, The Management

4/10 Médiocre

Amanina

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
A dated establishment. Power points are not working. Air vents are dirty and dusty that I got allergic to dust. Decor are outdated.
Séjour de 1 nuit en décembre 2023
Réponse de The Management le 23 déc. 2023
Dear Amanina, Greetings from Holiday Inn MelakaWe would like to thank you for choosing us as your preferred accommodation in Melaka We are indeed disturbed to learn of the unpleasant situation you have encountered.Please be rest assured that we have taken steps to address the concerns with our teams as we strive continually to ensure a memorable experience for our guests.Once again, we do apologise that we did not meet your expectations on this occasion.Thank you for your valuable feedback and we hope to have the pleasure of welcoming you back in the future.Best regards, Greetings from …...We would like to thank you for choosing ……… as your preferred accommodation in ……. We are indeed disturbed to learn of the unpleasant situation you have encountered.Please be rest assured that we have taken steps to address the concerns with our teams as we strive continually to ensure a memorable experience for our guests.Having said that, we would appreciate it if you could reach out to us via email at …….. for us to understand further.Once again, we do apologise that we did not meet your expectations on this occasion.Thank you for your valuable feedback and we hope to have the pleasure of welcoming you back in the future.Best regards, The Management

10/10 Excellent

Hui Sien

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Enjoyed the trip
Hotel staff are friendly and accommodating. Hotel is very near to attractions and shopping. Recommended.
Séjour de 1 nuit en décembre 2023
Réponse de The Management le 19 déc. 2023
Dear Hui Sien, Greetings from Holiday Inn Melaka, Thank you for your recent stay with your family and we truly appreciate you taking the time to share your experience with us. We are pleased to hear that you had a pleasant stay with us. Thank you for your good comment for some particular areas that you enjoyed during the stay.We greatly appreciate your kind patronage. We look forward to welcoming you back for a more seamless stay the next time.Thank you, Best Regards, The Management

6/10 Satisfaisant

Rimiyo

2/10 Horrible

MEI YAN

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First time staying at this hotel for 2 nights and we will never ever come back again because we got bedbugs bite after staying here. It mean that the room is not clean especially the bed and the carpet floor.The TV signal is also very bad, all the channels totally cannot see. The shuttle service is also not punctual. We waited at the Dataran Pahlawan Mall for almost 30 minutes until we called the Hotel then only they came to fetch us. The variety of breakfast is also limited and not tasty. Overall it's bad experience for our stay at Holiday Inn Melaka Hotel.
Séjour de 2 nuits en novembre 2023

6/10 Satisfaisant

Anbanathan

Séjour de 1 nuit en novembre 2023
Réponse de The Management le 25 nov. 2023
Dear Anbanathan, Greetings from Holiday Inn Melaka, We apologize for failing to provide you with a fully enjoyable and memorable experience. We do value your constructive feedback as it allows us to improve the service which we deliver to our most discerning guests.We do hope we have the chance to welcome you back to the hotel so we can renew your confidence in us.Best regards, The Management

10/10 Excellent

NONTAPAT

Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

motonori

Voyage en couple
オランダ広場から少し離れていますが近道を見つければ少し楽です。
Séjour de 1 nuit en octobre 2023
Réponse de The Management le 29 oct. 2023
Dear Motonori, Greetings from Holiday Inn Melaka,Thank you for your recent stay with us and we hope to welcome you back for a more seamless stay in the future. Thank you Best regards, The Management

6/10 Satisfaisant

Hyeryoung

Voyage en famille
Les points faibles : Propreté
Séjour de 2 nuits en octobre 2023
Réponse de The Management le 20 oct. 2023
Dear Hyeryoung, Greetings from Holiday Inn Melaka, Thank you for taking the time to share with us your rating based on your recent stay at Holiday Inn Melaka. We do hope we have the chance to welcome you back to the hotel so we can renew your confidence in us.Best regards, The Management

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excelente hotel
Excelente hotel, buena ubicación, piscina grande y desayunó muy variado. Habitación espaciosa y limpia.
Séjour de 2 nuits en septembre 2023
Réponse de The Management le 23 sept. 2023
Dear David, It is very heartwarming to read that you had such a memorable stay with us here at Holiday Inn Melaka. We are thrilled that you enjoyed your time with us and that our hotel met your expectations. It is our goal to provide exceptional service and create memorable experiences for all our guests, and we are delighted that we succeeded in doing so during your stay.Your kind words regarding our hotel is truly appreciated. We take pride in our attention to detail, and it is rewarding to know that our efforts made a positive impact on your experience.We will be sure to share your feedback with our team, as it serves as a great source of motivation and encouragement for us to continue delivering outstanding service. It is always our aim to exceed the expectations of our guests, and your review lets us know that we are on the right track.We greatly appreciate your kind patronage. We look forward to welcoming you back for a more seamless stay the next time.Thank you, Best Regards,The Management