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Avis sur Casa del Rio Melaka

5 out of 5
Casa del Rio Melaka
88 Jalan Kota Laksamana, Malacca City, Malacca

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 216 avis sur 318." "
Note des voyageurs de 8 (Bien), d’après 85 avis sur 318." "
Note des voyageurs de 6 (Satisfaisant), d’après 11 avis sur 318." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 318." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 318." "

9,4/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Alain

Séjour de 2 nuits en juillet 2023
Réponse de Agnes Tay - Hotel Manager le 27 juil. 2023
Dear Mr. Alain,Warmest Greetings from Home by the River!Thank you for being our valued guest. We are so grateful for the pleasure of serving you and hope we met your expectations. We look forward to welcome you back again soon!Sincerely,Agnes TayHotel Manager

8/10 Bien

Remi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Idéalement situé pour découvrir Malacca. Très central. Agréable piscine sur le toit. L’ensemble est un peu fatigué. Quelques problèmes de bruit. Animation extérieure etc et intérieurs, bruits de canalisations. Bon petit déjeuner avec différentes options.
Séjour de 2 nuits en août 2022
Réponse de Agnes Tay le 12 oct. 2022
Dear Remi,Warmest Greeting from Home by the River!Thank you for staying with us and for your kind review and star rating.We are looking forward to welcoming you back to stay with us again soon.Sincerely,Agnes TayHotel Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout, emplacement, confort, piscine, nous aurions pu y rester plus d’une nuit si ca avait été possible!
Séjour de 1 nuit en mars 2020
Réponse de Michael Quay Hotel Manager le 10 mars 2020
Dear Anonymous, Thank you for taking your time for providing us with your review We are delighted to hear that you have a pleasant stay with us especially on our location and rooftop infinity pool We are looking forward to extend our hospitality to you again in the near future at your Home by the River Warm Regards Michael Quay Hotel Manager

10/10 Excellent

Berthe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique hôtel
Tout était parfait v Nous avons passé 3 nuits à cet hôtel de Malaca, le Personnel est très prévoyant, disponible, vous aide à organiser votre séjour. Très bonne situation geographique, on peut presque tout faire à pieds. Le petit déjeuner est assez varié. La piscine c’est un vrai plus et qu’elle vue!!! Nous avons apprécié la préparation de la chambre le soir :)
Séjour de 3 nuits en septembre 2019
Réponse de Michael Quay Hotel Manager le 26 sept. 2019
Dear Berthe Thank you for taking your time for providing us with your review We are delighted to hear that your recent stay with us was enjoyable especially on our breakfast and rooftop infinity We are looking forward to extend our hospitality to you again in the near future at your Home by the River Warm Regards Michael Quay Hotel Manager

10/10 Excellent

stephane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bel hôtel, belle et grande chambre. Excellent petit déjeuner. Belle piscine. Une bonne adresse.
Séjour de 2 nuits en août 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Très bien. Bon lit, grande chambre, terrasse sur la rivière. Très bon buffet de petit dej
Séjour de 2 nuits en juillet 2017

8/10 Bien

Salim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Emplacement , service, gentillesse du personnel excellent. Les restaurants et surtout le bar avec son animation musicale sont vivement a recommander.le seul problème que nous avons rencontré c'est le bruit la nuit des chambres voisines qui nous a empêché de bien dormir .

10/10 Excellent

Rachael, Chandlers Ford

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great hotel, large rooms, lovely staff and great location in the centre of the tourism area. Really enjoyed our stay a breakfast was included and had lots of choice. Our only problem was the pool was closed for refurbishing for a couple of week which coincided with our stay. We were not aware this would be the case when we booked a couple of weeks earlier. There was a lovely pool at their next door property though which they kindly escorted us to. Think this is probably the best hotel and location for Melaka centre.
Séjour de 3 nuits en mars 2024

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Agnes Tay - Hotel Manager le 5 févr. 2024
Dear Linda,Warmest Greetings from Home by the River!Thank you so much for such a wonderful review and for taking the time to write. The customer service experience here was the best we have had” – We believe that hospitality is personal and it all starts with a dedicated and caring team. Your feedback makes us proud … and motivates us at the same time! Thank you.Sincerely,Agnes TayHotel Manager

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A really nice hotel in a great location to explore the historic centre of Melaka. Easy to walk to all the main sights and restaurants.
Séjour de 2 nuits en janvier 2024
Réponse de Agnes Tay - Hotel Manager le 5 févr. 2024
Dear Mr Paul,Warmest Greetings from Home by the River!We are extremely happy to know you had a great stay at our Home by the River especially highlighting the hotel location.We look forward to welcoming you again hopefully in the not-too-distant future.Sincerely,Agnes TayHotel Manager

10/10 Excellent

Doris

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very wonderful, friendly staff. We stayed 4 nights and was advised by the B/F staff that they would provide us with "special" cuisine to prevent us from getting bored with their B/F options. We felt that there were plently of choices.We had special.meals on the 3rd & 4th day specially prepared for us by their chefs. I had stayed 10Nights at 2 different Singapore hotels & no one considered we may be bored with their B/F options. Also, the hotel manager met us and responded to our queries re where to find local peranakan cuisine. She helped organize transport for us to get to our destinations without difficulty..Highly recommend all who vidit Melaka to stay at Casa Del Rio
Séjour de 4 nuits en janvier 2024
Réponse de Agnes Tay - Hotel Manager le 5 févr. 2024
Dear Doris,Thank you so much for taking the time to share your delightful experience with us! We are thrilled to hear that you enjoyed every aspect of your stay, especially the spa.It warms our hearts to know that our efforts to create a happy and welcoming environment have resonated with you. Our team works hard to ensure that each guest feels pampered and content during their time with us.Your kind words about the spa experience are truly appreciated. We strive to provide a tranquil and rejuvenating atmosphere, and it's rewarding to hear that we succeeded in enhancing your overall happiness.We look forward to welcoming you back for another rejuvenating escape. If there's anything specific you loved about the spa or any suggestions you have for improvement, please feel free to share. We value your feedback and always aim to exceed your expectations.Wishing you continued happiness and relaxation,Thanks,Agnes TayHotel Manager

10/10 Excellent

Byoung Tae

Séjour de 3 nuits en janvier 2024
Réponse de Agnes Tay - Hotel Manager le 21 févr. 2024
Dear Byoung Tae,Warmest Greetings from Home by the River!We thank you for your review and staying with us during your recent visit to Melaka. Sincerely,Agnes TayHotel Manager

10/10 Excellent

YUJI, kasukabeshi

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
素晴らしいホテルです。 インフィニティプールも最高だったし、部屋から川が見えて素敵な部屋でした。 絶対また行きたい。
Séjour de 1 nuit en décembre 2023
Réponse de Agnes Tay - Hotel Manager le 5 févr. 2024
Dear YUJI,Warmest Greetings from Home by the River!Thank you for being our valued guest. We are so grateful for the pleasure of serving you and hope we met your expectations. We look forward to welcome you back again soon!Sincerely,Agnes TayHotel Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
便利で快適なホテル
市内の観光が歩いて回りやすいこと、浴槽があり部屋も快適そうというポイントで選びました。 立地はマラッカ川沿いかつジョンカーストリートも程近いので観光に便利です。 朝食、夕食マラッカ川沿いにあるレストランで。テラス席からはクルーズ船を見ながらゆったり過ごせ雰囲気が良いです。 浴槽は深く広いのでお子さん連れでも一緒に入れるくらいです。街歩きで疲れた後お風呂に浸かれるのはやはりポイント高かったです。 ベッドもスプリングの硬さ、リネンの柔らかさ含めて快適でした。また機会があれば滞在したいホテルです。
Séjour de 2 nuits en décembre 2023
Réponse de Agnes Tay - Hotel Manager le 5 févr. 2024
Dear 便利で快適なホテル,Thank you for sharing this note of your experience at our Home by the River!We are glad to know that overall, the experience exceeded your expectations and you had a memorable “Staycation”.We hope you will have another amazing stay with us, and we can't wait for you to be back soon!Your Sincerely,Agnes TayHotel Manager

10/10 Excellent

Loga R, Singapore

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is centralized and is working distance to Jonker street and some major shopping center. Polite and courteous staff.
Séjour de 4 nuits en décembre 2023
Réponse de Agnes Tay - Hotel Manager le 14 déc. 2023
Dear Loga,Warmest Greeting from Home by the River!Thank you so much for choosing Casa del Rio Melaka Hotel for your staycation and for you kind feedback.I am delighted to learn that you had a fantastic time and enjoyed your stay with us for this special occasion.We strive to give the best service and create exquisite stays for our guests and going through your comment makes us believe that we have achieved this goal.We truly hope to have the opportunity to welcoming you back in the near future.Best regards,Agnes TayHotel Manager

10/10 Excellent

Izyan Nadirah, Dengkil

Séjour de 1 nuit en décembre 2023
Réponse de Agnes Tay - Hotel Manager le 14 déc. 2023
Dear Izyan Nadirah,Warmest Greetings from Home by the River!Thanks for the review and star rating. We hope you've had yet another amazing stay with us, and we can't wait for you to be back soon.Sincerely,Agnes TayHotel Manager

8/10 Bien

KYOUNG SUK

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Agnes Tay - Hotel Manager le 5 févr. 2024
Dear Kyong Suk,Warmest Greetings from Home by the River!Thanks for the review and star rating. We hope you've had yet another amazing stay with us, and we can't wait for you to be back soon.Sincerely,Agnes TayHotel Manager

8/10 Bien

thian, saratoga

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Agnes Tay - Hotel Manager le 1 nov. 2023
Dear Thian,Warmest Greetings from Home by the River!Thanks for the review and star rating. We hope you've had yet another amazing stay with us, and we can't wait for you to be back soon.Sincerely,Agnes TayHotel Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2023
Réponse de Agnes Tay - Hotel Manager le 1 nov. 2023
Dear Anonymous,Warmest Greetings from Home by the River!We thank you for your wonderful review and staying with us during your recent visit to Melaka. We are elated to hear that you had a pleasant stay with us and we appreciate your recognition of our friendly and welcoming service. We look forward to welcoming you again hopefully in the not too distant future.Sincerely,Agnes TayHotel Manager

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This time,I will make a serious comment to your hotel. Honestly to say, The hotel itself is very good, but I felt that the staff could have been better educated. It was a pity that the hotel could not meet the very simple requests of the guests, and that the necessary equipment such as bath towels etc., was not available. It may be 5 star in Malacca, but it is not at the level of global 5 star hotel like a Riz carton, Four seasons, Marriott and others. However, the management class has a high level of hospitality, and I felt that they are aiming for a global 5 star hotel. Please do your best.

6/10 Satisfaisant

Shao-Chin

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Staff are friendly however felt a bit lost after handed the key because upon checkin, none of the staff introduced where are the dining areas or what time for breakfast or where to find the lift.
Séjour de 2 nuits en juin 2023
Réponse de Agnes Tay - Hotel Manager le 4 juil. 2023
Dear Shao-Chin,Thank you for taking the time to share your feedback.We regret to learn about the some of the challenges that you experienced during your stay.Please rest assured that your comments have been shared with the relevant departments for their review and improvement.We are looking forward to welcoming you back to stay with us again soon.Sincerely,Agnes TayHotel Manager

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We had an absolutely wonderful time at Casa del Rio Melaka. All the staff from the reception, doorman, restaurant, cleaners, gardeners wete all very helpful, polite and courteous and would go out of their way to help you. We would recommend this hotel for a relaxing stay.
Séjour de 4 nuits en juin 2023
Réponse de Agnes Tay - Hotel Manager le 4 juil. 2023
Dear Susan,Warmest Greetings from Home by the River!We thank you for your wonderful review and staying with us during your recent visit to Melaka. We are elated to hear that you had a pleasant stay with us and we appreciate your recognition of our friendly and welcoming service. We look forward to welcoming you again hopefully in the not too distant future.Sincerely,Agnes TayHotel Manager

10/10 Excellent

Oliver

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Still my favorite hotel in Malacca
Réponse de Agnes Tay - Hotel Manager le 23 mai 2023
Dear Oliver,We thank you for your wonderful review and staying with us during your recent visit to Melaka. We are elated to hear that you had a pleasant stay with us and we are happy to learn that we had met your expectations. We look forward to welcoming you again hopefully in the not too distant future.Sincerely,Agnes TayHotel Manager

10/10 Excellent

RYUJI

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
観光するには最高の場所にあります。 ホテルも素敵で、ホテルから見える景色も最高！食事も美味しかった。 スタッフの方も親切です。 プールは最高の景色を楽しめるのにホテル内の行き方が複雑で、スタッフの方に聞かないとたどり着けないです。
Séjour de 2 nuits en avril 2023
Réponse de Agnes Tay - Hotel Manager le 23 mai 2023
Dear Ryuji,Thank you for sharing this note of your experience at our Home by the River!We are glad to know that overall, the experience exceeded your expectations and you had a memorable “Staycation”.We hope you will have another amazing stay with us, and we can't wait for you to be back soon!Your Sincerely,Agnes TayHotel Manager

10/10 Excellent

Yoriko

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2023
Réponse de Agnes Tay - Hotel Manager le 3 mai 2023
Dear Yoriko,Warmest Greetings from Home by the River!Thanks for the review and star rating. We hope you've had yet another amazing stay with us, and we can't wait for you to be back soon.Sincerely,Agnes TayHotel Manager

8/10 Bien

Yu Jing

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Casa del Rio is probably the nicest hotel in Malacca. But it needs some updating.
Séjour de 3 nuits en mars 2023
Réponse de Agnes Tay - Hotel Manager le 22 avr. 2023
Dear Yu Jing,We thank you for your wonderful review and staying with us during your recent visit to Melaka. We are elated to hear that you had a pleasant stay with us and we are happy to learn that we had met your expectations. We are also in the midst of doing many upgrading job throughout. We look forward to welcoming you again hopefully in the not too distant future.Sincerely,Agnes TayHotel Manager

8/10 Bien

OSAMU

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast is no good! Not delicious! Few varieties!
Séjour de 1 nuit en février 2023
Réponse de Agnes Tay - Hotel Manager le 27 févr. 2023
Dear OSAMU,Thank you for taking the time to share your feedback.We regret to learn about the some of the challenges that you experienced during your stay. The safety and well-being of our guests and team members are of utmost importance to us.Please rest assured that your comments have been shared with the relevant departments for their review and improvement on the breakfast.We are looking forward to welcoming you back to stay with us again soon.Sincerely,Agnes TayHotel Manager

8/10 Bien

Wai Keung

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
整體酒店設計很有葡國風味。房外景觀很好，雞場街返在只呎。泳池在頂樓很夠長，但沒有更衣貯物櫃。早餐一般。
Séjour de 2 nuits en février 2023
Réponse de Agnes Tay - Hotel Manager le 27 févr. 2023
Dear Wai Keung,Warmest Greeting from Home by the River!Thank you so much for such a lovely review and for sharing your special occasion with us! A pleasure to share your comments with the hotel.Thank you again for your time and I look forward to welcome you back anytime soon.Sincerely,Agnes TayHotel Manager

8/10 Bien

Bernice, BLOOMINGTON

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location is excellent. I loved my room. The cooler however wasn’t cold enough. Love the cinnamon soap they provide. Overall it’s very comfortable. Staff here try very hard to please. Breakfast was excellent. My biggest complaint is the cooler being warm and the maintenance dude that showed up to inspect it took his shoes off before entering (which I appreciated) but walked across my floors with the most foul smelling feet which lingered after he left.
Séjour de 2 nuits en février 2023
Réponse de Agnes Tay - Hotel Manager le 27 févr. 2023
Dear Bernice,Warmest Greetings from Home by the River!Thank you for choosing us as your preferred holiday destination, and sharing your stay experience with us. First off, we would like to extend our sincerest apologies for the inconvenience caused. We would reassure you that we are taking all action seriously for better improvement. We hope this experience would not alter our chance to serve you better in the near future.Sincerely,Agnes TayHotel Manager

10/10 Excellent

Beow Hong

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We are a family of 11 including 5 young children. The staff at the hotel were very helpful and friendly. The hotel was centrally located and Jonker street was just a few minutes walk away. Our stay at Casa del Rio was pleasant and comfortable.
Séjour de 3 nuits en décembre 2022
Réponse de Agnes Tay - Hotel Manager le 12 déc. 2022
Dear Beow Hong,Warmest Greetings from Home by the River!Thank you for sharing this note of your experienced at our Home by the River!We are glad to know that overall, the experience exceeded your expectations and you had a memorable “Staycation” here.We are looking forward to welcoming you back to stay with us again soon.Your Sincerely,Agnes TayHotel Manager

10/10 Excellent

Goh

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good Location
Good location of hotel - within walking distance to Jonker Street and Mahkota Mall. Friendly and helpful staff. Room is clean and comfortable.
Séjour de 1 nuit en octobre 2022
Réponse de Agnes Tay - Hotel Manager le 12 déc. 2022
Dear Goh,Warmest Greetings from Home by the River!Thank you for being our valued guest. We are so grateful for the pleasure of serving you and hope we met your expectations. We look forward to welcome you back again soon!Sincerely,Agnes TayHotel Manager

6/10 Satisfaisant

WILLIAM

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This hotel is way past to get a full refurbishment on the property and amenities. Breakfast doesn’t meet the given good reviews.
Séjour de 2 nuits en septembre 2022
Réponse de Agnes Tay le 12 oct. 2022
Dear William,Thank you for taking the time to share your feedback.We regret to learn about the some of the challenges that you experienced during your stay.Please rest assured that your comments have been shared with the relevant departments for their review and improvement.We are looking forward to welcoming you back to stay with us again soon.Sincerely,Agnes TayHotel Manager

10/10 Excellent

Yin Ling

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly staff
The staff were all friendly and customer-centric. They were all very helpful as well
Séjour de 2 nuits en septembre 2022
Réponse de Agnes Tay le 12 oct. 2022
Dear Ms Yin Ling,Warmest Greeting from Home by the River!Thank you for staying with us and for your kind review and star rating.We are looking forward to welcoming you back to stay with us again soon.Sincerely,Agnes TayHotel Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
All at the best
We stay in a river-front room: amazing. Excellent Nyonia cuisine at restaurant. Rich and varied breakfast. Friendly and helpful staff.
Séjour de 2 nuits en août 2022
Réponse de Agnes Tay le 12 oct. 2022
Dear Anonymous,Warmest Greetings from Home by the River!Thank you for sharing this note of your experienced at our Home by the River!We are glad to know that overall, the experience exceeded your expectations and you had a memorable “Staycation” here.We are looking forward to welcoming you back to stay with us again soon.Sincerely,Agnes TayHotel Manager

8/10 Bien

Hirofumi

Voyage en famille
Les points forts : Propreté et personnel et service
Very convenient for sightseeing.
Séjour de 1 nuit en août 2022

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en juin 2022

10/10 Excellent

Joanne

Séjour de 1 nuit en avril 2022

10/10 Excellent

giuliana

Séjour de 1 nuit en avril 2022

10/10 Excellent

Nur'Atiqah, Kuala Lumpur

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel has the best customer service I have ever encountered. The room is spacious and the buffet breakfast is delicous.
Séjour de 1 nuit en décembre 2020
Réponse de Agnes Tay Acting Hotel Manager le 18 déc. 2020
Dear Nur'Atiqah, Thank you for taking the time to share your feedback. We are delighted to receive such a positive review from you during your recent stay with us Thank you for choosing Casa del Rio, Home by the River and look forward to welcoming you again hopefully in the near future. Sincerely, Agnes Tay Acting Hotel Manager

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superb - worth a stay
Great location; hotel has a very traditional feel abou it - would recommend
Séjour de 1 nuit en octobre 2020
Réponse de Agnes Tay Acting Hotel Manager le 12 oct. 2020
Dear Mark, Thank you for taking your time for providing us with your review We are delighted to hear that you have a pleasant stay with us especially on our location We are looking forward to extend our hospitality to you again in the near future at your Home by the River Warm Regards Agnes Tay Acting Hotel Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place to escape to during the RMCO. We enjoyed the free breakfast options very much. We will stay here again.
Séjour de 4 nuits en septembre 2020
Réponse de Michael Quay Hotel Manager le 18 sept. 2020
Dear Anonymous, Thank you for taking your time for providing us with your review We are delighted to hear that you have a pleasant stay with us We are looking forward to extend our hospitality to you again in the near future at your Home by the River Warm Regards Michael Quay Hotel Manager

10/10 Excellent

Luciana, Kuala Lumpur

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel, service and facilities, very well trained personnel. We stayed in a room called Studio Lago, lovely! The hotel is very well located, walking distance to main attractions in Melakka.
Séjour de 2 nuits en août 2020
Réponse de Michael Quay Hotel Manager le 11 août 2020
Dear Luciana, Thank you for taking your time for providing us with your review We are delighted to hear that you have a pleasant stay with us especially on our hospitality and location We are looking forward to extend our hospitality to you again in the near future at your Home by the River Warm Regards Michael Quay Hotel Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great service; beautiful hotel; very comfy room.
Séjour de 2 nuits en juillet 2020
Réponse de Michael Quay Hotel Manager le 5 août 2020
Dear Anonymous, Thank you for providing us with your feedback. We hope to welcome you back to our hotel in the near future Warm regards

8/10 Bien

JUDE

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
OVERCHARGED
When I made the booking, the price of the room per night was quoted as SGD 111 per night . At the hotel, I was told it is RM508 per night ( SGD 169). This is terrible. I was overcharged a total of SGD 233 for the two rooms that I booked for 2 nights.
Séjour de 2 nuits en mars 2020
Réponse de Michael Quay Hotel Manager le 13 mars 2020
Dear JUDE, Thank you for taking your time for providing us with your review We offer various promotions throughout the year and hope you are able to find a more favourable rate for your next stay We are looking forward to extend our hospitality to you again in the near future at your Home by the River Warm Regards Michael Quay Hotel Manager

10/10 Excellent

dong-wook

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent place
Very cosy and excellent place to relax
Séjour de 1 nuit en mars 2020
Réponse de Michael Quay Hotel Manager le 10 mars 2020
Dear dong-wook, Thank you for taking your time for providing us with your review We are delighted to hear that you have a pleasant stay with us We are looking forward to extend our hospitality to you again in the near future at your Home by the River Warm Regards Michael Quay Hotel Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2020
Réponse de Michael Quay Hotel Manager le 2 mars 2020
Dear Anonymous, Thank you for taking your time for providing us with your review We are delighted to hear that you have a pleasant stay with us We are looking forward to extend our hospitality to you again in the near future at your Home by the River Warm Regards Michael Quay Hotel Manage

10/10 Excellent

hyojung

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
깨끗하고 로맨틱한 호텔이에요. 객실도 넓고 조식도 괜찮았어요. 네덜란드 광장에서 아주 가까워 이동에도 편한 곳이에요. 직원들도 무척 친절합니다
Séjour de 1 nuit en janvier 2020
Réponse de K le 3 févr. 2020
We are delighted to know that you enjoyed your stay with us and hope to see you again at Casa del Rio, Melaka.

10/10 Excellent

Fu Mei

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2020
Réponse de Michael Quay Hotel Manager le 29 janv. 2020
Dear Fu Mei, Thank you for taking your time for providing us with your review We are looking forward to extend our hospitality to you again in the near future at your Home by the River Warm Regards Michael Quay Hotel Manager

10/10 Excellent

Theva

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bar & Restaurant by the River.
The service in the bar & restaurant by the river could be improved especially in the response to guest before & after their orders. We had to wait for some time before anyone would approach us to offer a menu & take an order. Even a drink a long time to reach us although there was only one or two tables were occupied. Otherwise it was a good experience stay in Casa Del Rio for 3D & 2N.
Séjour de 2 nuits en janvier 2020
Réponse de Michael Quay Hotel Manager le 21 janv. 2020
Dear Theva, Thank you for taking your time for providing us with your review We will definitely be reviewing the highlighted concerns with our team for future improvements We are looking forward to extend our hospitality to you again in the near future at your Home by the River Warm Regards Michael Quay Hotel Manager