Piscine couverte, 2 piscines extérieures, parasols de plage
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Avis sur Pullman Magenta Shores Resort

5 out of 5
Pullman Magenta Shores Resort
1 Magenta Drive, Magenta Shores, NSW

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 579 avis sur 977." "
Note des voyageurs de 8 (Bien), d’après 272 avis sur 977." "
Note des voyageurs de 6 (Satisfaisant), d’après 75 avis sur 977." "
Note des voyageurs de 4 (Médiocre), d’après 39 avis sur 977." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 977." "

8,8/10

Propreté

8,6/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Zayd

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service and very comfortable and full equipped villas
Séjour de 1 nuit en mai 2024

10/10 Excellent

Tanja

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Newly renovated. Staff told us our rooms were newly renovated however they weren’t. Still nice though but bathrooms could be taken with more care. For example in one room the tap made a hammer sound and the plantation shutters were in a horrible state. Worn out and some slats were broken.
Séjour de 2 nuits en avril 2024
Réponse de Lucy Del Piero le 6 mai 2024
Dear Tanja,hank you for taking the time to share your feedback from your recent stay at our resort. We sincerely apologise for the shortcomings you experienced during your visit. Regarding the condition of your villa, we apologise for any inconvenience caused by this and hope we can welcome you back again in the near future.Kind Regards,Guest service agent

6/10 Satisfaisant

Mohammad

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Lucy Del Piero le 18 avr. 2024
Dear Mohammad,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort and we hope to welcome you back again in the near future,Sincerely,Lucy Del PieroFront Office Manager

10/10 Excellent

Ganesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location and kids friendly outdoor pool
Séjour de 1 nuit en mars 2024
Réponse de Guest Services le 11 mars 2024
Good Morning Ganesh, Thank you for your outstanding review regard your recent stay with us. We are so glad to hear you and your family enjoyed all we have to offer at Pullman Magenta Shores Resort. We look forward to welcoming you back in the future. King Regards, Pullman Magenta Shores Team

8/10 Bien

Cheryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Guest Services le 11 mars 2024
Good morning Cheryl, Thank you for your response, we appreciate you taking the time review your recent stay with us. We hope to see you again soon!King Regards, Pullman Magenta Shores

4/10 Médiocre

Natalie

Voyage en famille
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Disappointing and very unorganised reception
We arived at 2:20pm, and was told the room wasn't ready. Understandable as it was a 3pm checkin and so was asked to come back. We returned at 3pm, and reception called housekeeping to find out no one was even cleaning my room. We weren't offered anything other than, "sorry room isn't ready". I asked if I could be put into a different room. Took her 5 mins to sort it out and she gave me keys to another room. We drove to the villa, only to walk into a chained door and someone else already staying there. She had given me keys to an occupied room. Had to drive all the way back to get it sorted. Finally 40 mins later, we got it sorted, only to enter a room that looked dark, uninviting and definitely not like the photos. The beach access is also a long winding walk on sand, which on a hot day, was unbearably hot to walk on. Very disappointed, wouldn't stay again.
Séjour de 2 nuits en janvier 2024
Réponse de Lucy Del Piero le 12 févr. 2024
Dear Natalie,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort,I apologise for the inconvenience this has caused and the impact this had on your overall stay, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you again in the near future.Please reach out to me directly if you wish to discuss your experience furtherSincerely,Lucy Del PieroFront Office Manager

10/10 Excellent

Mohamed

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was an absolute beautiful property and resort. We really enjoyed our stay. Wanted to thank all the staff for their help and professionalism, mainly wanted to thank Maddie at the front desk, she is joyful and always helpful.
Séjour de 3 nuits en janvier 2024
Réponse de Lucy Del Piero le 12 févr. 2024
Dear Mohamed,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort .I have share your kind words with our team and MaddieIt is always a pleasure to receive positive feedbackThank you again for sharing your experience, and we hope to welcome you back again in the near future,Sincerely,Lucy Del PieroFront Office Manager

8/10 Bien

Preet

Séjour de 1 nuit en janvier 2024
Réponse de Lucy Del Piero le 18 avr. 2024
Dear Preet,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort and we hope to welcome you back again in the near future,Sincerely,Lucy Del PieroFront Office Manager

10/10 Excellent

Janelle, Rockdale

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay, got an upgrade to a 3 bedroom apartment which was amazing
Séjour de 2 nuits en janvier 2024
Réponse de Lucy Del Piero le 12 févr. 2024
Dear Janelle,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort It is always a pleasure to receive positive feedback, I am glad you loved your upgrade to our beautiful three bedroom villa Thank you again for sharing your experience, and we hope to welcome you back again in the near future,Sincerely,Lucy Del PieroFront Office Manager

10/10 Excellent

Ann-Marie

Voyage en couple
Les points forts : Propreté et équipements
Séjour de 1 nuit en janvier 2024
Réponse de Lucy Del Piero le 12 févr. 2024
Dear Ann-Marie,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort It is always a pleasure to receive positive feedbackThank you again for sharing your experience, and we hope to welcome you back again in the near future,Sincerely,Lucy Del PieroFront Office Manager

8/10 Bien

Mandy

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Lucy Del Piero le 12 févr. 2024
Dear Mandy,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort It is always a pleasure to receive positive feedbackThank you again for sharing your experience, and we hope to welcome you back again in the near future,Sincerely,Lucy Del PieroFront Office Manager

6/10 Satisfaisant

Emma

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Regrettable stay
I was expecting luxury, clean villa but it was so run down, decor, lounge, dining dirty and dusty, tap was running. It needs a lot of TLC. Definitely not worth the rate they charge for each night. Glad we booked for the 1 night and not 5 as we planned.
Séjour de 1 nuit en janvier 2024
Réponse de Lucy Del Piero le 12 févr. 2024
Dear Emma,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort,I have shared your concerns regarding room care with our resort management team, rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I assure you this is not our usual standard,Thank you again for sharing your experience, and we hope to welcome you back again in the near future,Please reach out to me directly if you wish to discuss your experience furtherSincerely,Lucy Del PieroFront Office Manager

8/10 Bien

Luke

Les points forts : Personnel et service
I thought the rooms were worn out. But loved the set up off the whole complex
Séjour de 2 nuits en janvier 2024
Réponse de Maddie le 24 janv. 2024
Dear Luke,Thank you for taking the time to share your feedback with us. We appreciate your honest thoughts about the rooms, and we're sorry to hear they didn't meet your expectations. We constantly strive to enhance our guests' experience, and your insights are valuable in this process.We're thrilled to hear that you enjoyed the overall setup of the complex. Your positive comments inspire us to continue providing an excellent environment for our guests.If there are specific aspects of the rooms that you believe need improvement, we would love to hear more details to better address and enhance our accommodations.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.Kind Regards,Maddie DunnGuest Services

8/10 Bien

Estelle

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really enjoyed our 4 night stay in 3 bed villa at Pullman Magenta Shores. Highlight were the facilities; pools, gym, sauna, tennis courts and restaurant all great! Family friendly resort. Beds in the Villa were on wheels; apart from the master bed, the remaining beds were uncomfortable (moved if you rolled in your sleep) and tilted to one side if you had some weight on them. Daily room service for villas not included but could be requested for an extra fee. Would suggest that a towel renewal service (kitchen towels and bath towels) be included at least every second day; towels were not changed throughout our 4 night stay.
Séjour de 4 nuits en décembre 2023
Réponse de Lucy Del Piero le 12 févr. 2024
Dear Estelle,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort,I am so glad you and your family enjoyed our beautiful facilities we have to offer.if you call the reception desk during your stay we can replenish your towels for you at your request,We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back in the future Sincerely,Lucy Del PieroFront Office Manager

2/10 Horrible

Shafiud

Séjour de 1 nuit en décembre 2023
Réponse de Lucy Del Piero le 12 févr. 2024
Dear Shafiud,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort,I would love to turn your experience with us around completely, please reach out to me directly if you wish to discuss this furtherSincerely,Lucy Del PieroFront Office Manager

4/10 Médiocre

Allan

Séjour de 3 nuits en décembre 2023
Réponse de Lucy Del Piero le 12 févr. 2024
Dear Allan,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort However I would love to turn your experience with us around completely, please reach out to me directly if you wish to discuss this further,Sincerely,Lucy Del PieroFront Office Manager

8/10 Bien

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely landscaping
Lovely landscaping around resort. Nice aspect from balcony.
Séjour de 2 nuits en décembre 2023
Réponse de Lucy Del Piero le 12 févr. 2024
Dear Susan,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort It is always a pleasure to receive positive feedback. I will share your kind words with our team,I'm so glad you enjoyed the landscaping around our resort,Thank you again for sharing your experience, and we hope to welcome you back again in the near future,Sincerely,Lucy Del PieroFront Office Manager

10/10 Excellent

Wen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Lucy Del Piero le 12 févr. 2024
Dear Wen,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort It is always a pleasure to receive positive feedback. I will share your kind words with our team,Thank you again for sharing your experience, and we hope to welcome you back again in the near future,Sincerely,Lucy Del PieroFront Office Manager

8/10 Bien

Stephanie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really appreciated the effort the manager went to. To accomodate our change in arrangements. After my friend couldn’t come she did what she could to find us another room even though they were booked out.
Séjour de 1 nuit en décembre 2023
Réponse de Lucy Del Piero le 12 févr. 2024
Dear Stephanie,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort It is always a pleasure to receive positive feedback. I will share your kind words with our team,Thank you again for sharing your experience, and we hope to welcome you back again in the near future,Sincerely,Lucy Del PieroFront Office Manager

10/10 Excellent

Colin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, out of town, adjacent to a wind swept beach.
Réponse de Maddie le 21 déc. 2023
Thank you for taking the time to share your experience at our hotel. We're delighted to hear that you found our establishment to be nice and enjoyed the unique charm of being adjacent to a wind-swept beach. Our location, though out of town, provides a serene escape and a chance to connect with nature.We appreciate your feedback and hope to have the pleasure of welcoming you back in the future. If there's anything specific you'd like to share about your stay that could help us enhance our services, please feel free to reach out.Thank you again for choosing our hotel.

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the place, the room and the pool were great. Reception staff were friendly. Was not keen on maintenance staff coming into our room while we were there, and 2nd maintenance person talking loudly on the phone in entry way.
Séjour de 2 nuits en décembre 2023
Réponse de Lucy Del Piero le 12 févr. 2024
Dear John,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort It is always a pleasure to receive positive feedback. I will share your kind words with our team, I have shared your concerns with maintenance,rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back in the future Sincerely,Lucy Del PieroFront Office Manager

10/10 Excellent

Beau

Séjour de 3 nuits en décembre 2023
Réponse de Lucy Del Piero le 12 févr. 2024
Dear Beau,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort It is always a pleasure to receive positive feedbackThank you again for sharing your experience, and we hope to welcome you back again in the near future,Sincerely,Lucy Del PieroFront Office Manager

2/10 Horrible

WENDY

Séjour de 4 nuits en décembre 2023
Réponse de Lucy Del Piero le 12 févr. 2024
Dear Wendy,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort However I would love to turn your experience with us around completely, please reach out to me directly if you wish to discuss this further,Sincerely,Lucy Del PieroFront Office Manager

2/10 Horrible

Simon

Voyage d’affaires
Les points faibles : Personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Lucy Del Piero le 12 févr. 2024
Dear Simon,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort,We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you again in the near future.Please reach out to me directly if you wish to discuss your experience furtherSincerely,Lucy Del PieroFront Office Manager

10/10 Excellent

Hala

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Fantastic stay at Pullman Magenta shores! Have been here twice for our anniversary and my birthday, absolutely fantastic place to stay, facilities are great, staff are incredibly helpful and friendly, they go out of their way for their guests and overall a great time. Such a good escape, will definitely be back again 😊
Séjour de 3 nuits en décembre 2023

10/10 Excellent

RAN

Séjour de 2 nuits en novembre 2023
Réponse de Ashleigh le 22 nov. 2023
Dear Ran,Thank you for providing feedback on your recent stay at Pullman Magenta Shores!We are so glad to hear you enjoyed your stay and we hope to welcome you back soon.Kind regards,Ashleigh PughFront Office Supervisor

10/10 Excellent

Ellen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We absolutely loved staying at the Pullman Magenta, the staff were so lovely and helpful, the villa was amazing, comfortable and beautiful view of the pool. The only negative was the staff at the golf shop, he was very rude to my husband regarding him playing golf and using the driving range and my husband felt very belittled and angry.
Séjour de 2 nuits en octobre 2023
Réponse de Ashleigh le 29 oct. 2023
Dear Ellen,Thank you for providing feedback on your recent stay at Pullman Magenta Shores. We are so glad to hear you enjoyed your stay and the helpfulness of our staff.I apologise for the unpleasant experience with the Pro Shop and have forwarded this feedback to Golf.We hope to welcome you back in the future!Kind regards,Ashleigh PughFront Office Supervisor

8/10 Bien

Barbara

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The resort was nice, and quiet, and the room was lovely. The facilities were excellent, but the staff were a bit hit and miss. While most staff were polite, professional and very helpful, a couple of encounters left us feeling like we were an inconvenience.
Séjour de 3 nuits en octobre 2023
Réponse de Ashleigh le 24 oct. 2023
Dear Barbara,Thank you for taking the time to provide feedback on your recent stay at Pullman Magenta Shores! We are so glad to hear you enjoyed the facilities and your room.I apologise for the unpleasant encounters with our staff members. I have flagged this with our team and once again, apologise for feeling this way.We hope to welcome you back in the future.Kind regards,Ashleigh PughFront Office Supervisor

10/10 Excellent

Justin

Voyage en couple
Les points forts : Équipements
Great little holiday destination, would definitely go back
Séjour de 1 nuit en octobre 2023
Réponse de Reservations le 23 oct. 2023
Thank you for your feed back! We look foward to welcoming you to our resort again :)Kind regardsReservations

10/10 Excellent

Tracey

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good rooms near airport and shops
Good large rooms, shops close by. Near airport
Séjour de 1 nuit en octobre 2023
Réponse de Ashleigh le 18 oct. 2023
Dear Tracey,Thank you for providing feedback on your recent stay at Pullman Magenta Shores! We are so glad to hear you enjoyed your stay.We look forward to welcoming you back soon!Kind regards,Ashleigh PughFront Office Supervisor

10/10 Excellent

Fozia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Ashleigh le 5 oct. 2023
Dear Fozia,Thank you for providing feedback on your recent stay at Pullman Magenta Shores. We are so glad to hear you enjoyed your time with us.We look forward to welcoming you back soon!Kind regards,Ashleigh PughFront Office Supervisor

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing 5 day holiday for family of 7. We couldn’t have asked for a better experience
Séjour de 5 nuits en septembre 2023
Réponse de Ashleigh le 30 sept. 2023
Dear Robert,Thank you for providing feedback on your recent stay at Pullman Magenta Shores!We are so glad to hear you enjoyed your stay. Your kind words are very much appreciated to our team.We look forward to welcoming you back soon!Kind regards,Guest Services

8/10 Bien

M

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 3 nuits en septembre 2023
Réponse de Ashleigh le 26 sept. 2023
Good morning,Thank you for your kind words regarding your stay. We are so glad to hear you enjoyed your time with us.We look forward to welcoming you back soon!Kind regards,Guest Services

10/10 Excellent

Nigel

Séjour de 1 nuit en août 2023
Réponse de Ashleigh le 20 sept. 2023
Good evening Nigel,Thank you for providing feedback on your recent stay at Pullman Magenta Shores. We are so glad you enjoyed your time with us.We look forward to welcoming you back soon.Kind regards,Ashleigh PughFront Office Team Leader

10/10 Excellent

Emma

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful resort with manicured gardens. Villas were very spacious. Facilities were excellent. Staff were friendly and incredibly helpful. I will definitely be returning.
Séjour de 1 nuit en août 2023
Réponse de Denisse - Reservations, Pullman Magenta Shores le 29 août 2023
Dear Emma, thank you for the time to provide us with your feedback, we are delighted you had a positive stay with us and we very much look forward to welcoming you back.Kind regardsGuest ServicesPullman Magenta Shores

10/10 Excellent

Jehan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de Ashleigh le 6 août 2023
Dear Jehan,Thank you for providing feedback on you recent stay at Pullman Magenta Shores Resort. Our team are so glad to hear that you enjoyed your stay.We look forward to welcoming you back to our resort soon!Kind regards,Ashleigh PughGuest Services Agent

10/10 Excellent

William

Séjour de 1 nuit en juillet 2023
Réponse de Lucy Del Piero le 31 juil. 2023
Hi William,Thankyou For Sharing your feedback with us for your recent stay at Pullman magenta shores.We look forward to welcoming you back soonLucy Del Piero Front Office Manager

8/10 Bien

YU

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023
Réponse de Rebecca le 16 juil. 2023
Good afternoon Yu,Thank you for taking the time to share your experience with us. We are so glad you enjoyed your stay and hope to welcome you back again soon.Kind regards,Rebecca KingFront Office Manager

8/10 Bien

Natarsha

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great space for larger families, and very comfortable, light and bright. Overall felt like ita a super good 4/4 star hotel, not quite the 5 star property it's advertised as. There were a few teething issues with our room, which we would've expected would've been checked before guests stayed in the rooms. Staff were very helpful, but lots of mixed information about inclusions and offerings throughout the stay. Food options were also just ok. The beach location was fabulous, so wild and beautiful.
Séjour de 3 nuits en juillet 2023
Réponse de Guest Services le 12 juil. 2023
Good evening Natarsha,Thank you for taking the time to share your recent stay with us. We appreciate your feedback and hope to welcome you back again soon.Kind regards,Guest Services

10/10 Excellent

Nick

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great venue - rooms really spacious - staff awesome
Séjour de 1 nuit en juillet 2023
Réponse de Rebecca le 10 juil. 2023
Good evening Nick,Thank you for taking the time to share your recent stay with us. We are so glad you enjoyed your stay and appreciate your awesome feedback about our Team. We hope to welcome you back again soon.Kind regards,Rebecca KingFront Office Manager

10/10 Excellent

John

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great value for money. 3 bedroom villa, spacious and easily accomodated 3 adults and 2 children in comfort. Certainly does not deserve some of the negative reviews we read. Reception staff very friendly.
Séjour de 1 nuit en juillet 2023
Réponse de Rebecca le 6 juil. 2023
Good morning John,Thank you for taking the time to share your recent stay with us. We are so glad you and your family enjoyed your time here at Magenta and appreciate your kind words regarding my Team. We hope to welcome you back again soon.Kind regards,Rebecca KingFront Office Manager

4/10 Médiocre

Hassan, Bankstown

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Really disappointed with our stay this time but I don’t think it’s a true reflection of the hotel as we have had good experiences in the past so I think this was just a one off experience. 1) Heating was not working in the room at all so we all got really cold 2) Indoor pool heater was faulty so we could not swim 3) TV remote not working
Réponse de Guest Services le 20 juin 2023
Good afternoon Hassan,Thank you for your feedback provided.We have discussed your stay with our Management Team who have addressed your conerns.We do hope to welcome you back again soon.Kind regards,Guest Services

4/10 Médiocre

Jeffrey

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property is tired. They don’t clean daily and room wasn’t clean when we arrived. Dirty carpets and hair in bathroom
Séjour de 2 nuits en juin 2023
Réponse de Guest Services le 18 juin 2023
Good morning Jeffrey,Thank you for taking the time to share your recent stay with us. We are so sorry that your stay with us was not to your expectations and we will look into your noted concerns to ensure your villa is to our high standard. We do hope to welcome you back again soon.Kind regards,Guest Services

8/10 Bien

Jane

Les points forts : Propreté et personnel et service
Great location. Staff were very attentive and professional. Accommodation was spacious n clean but showing its age in some area's .e.g. carpet stains and lots of scuff marks on walls,bedroom block out curtain was broken in parts.
Séjour de 1 nuit en mai 2023
Réponse de Pullman Magenta Shores Team le 2 juin 2023
Thank you for your feedback on your recent stay with us, we are glad you enjoyed your stay we will pass on the feedback to our maintenance team to look into the concerns above

10/10 Excellent

Tracey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect getaway
Séjour de 1 nuit en mai 2023
Réponse de Rebecca le 28 mai 2023
Good afternoon Tracey,Thank you for taking the time to share your recent experience with us. We are so glad you enjoyed your stay and hope to welcome you back again soon.Kind regards,Rebecca KingFront Office Manager

4/10 Médiocre

Pablo

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 2 nuits en mai 2023
Réponse de Denisse - Reservations, Pullman Magenta Shores le 15 mai 2023
Hi Pablo, we would welcome an opportunity to understand the reason for your rating. Could you provide us with further details for our team to review and assess where improvements can be made?Kind regardsReservations - Pullman Magenta Shores

10/10 Excellent

Roger

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2023
Réponse de Team Magenta le 15 mai 2023
Good afternoon Roger,Thank you for sharing your wonderful experience with us. We do hope to welcome you back again soon.Kind regards,The Team at Pullman Magenta Shores Resort.

4/10 Médiocre

Russell James

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Spa didn’t work, carpet stains everywhere and water leakage from bathroom to carpet areas
Séjour de 2 nuits en mai 2023
Réponse de Team Magenta le 15 mai 2023
Good afternoon Russell James,Thank you for taking the time to share your recent stay with us. Unfortunately the spa baths do not operate as a spa and this is why we do not advertised as spa baths. We do apologise for any inconvenience caused and will ensure our Team advise this on check in. I have also requested our Maintenance Manager look into your noted concerns of the bathroom leaking onto the carpet. We do hope to welcome you back again soon.Kind regards,Team Magenta

8/10 Bien

Paul, Cammeray

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Pullman resort is impressive. Peaceful environment, well equipment accommodation. Great place to get away for family. The only comment is tv should get upgraded to smart tv. The 2 bedrooms villa we stayed in was spacious and comfortable. Staff are pleasant. Highly recommended.
Séjour de 1 nuit en mai 2023
Réponse de Denisse - Reservations, Pullman Magenta Shores le 10 mai 2023
Thank you for taking the time to share your feedback. We are delighted you enjoyed your stay and note your comments in regards to suggested improvements.We look forward to welcoming you back.Kind regardsDenisse - Reservations Pullman Magenta Shores

10/10 Excellent

Haoyan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Rebecca le 22 avr. 2023
Good morning Haoyan,Thank you for taking the time to share your recent stay with us. We are so glad you had a wonderful stay and hope to welcome you back again soon.Kind regards,Rebecca KingFront Office Manager