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Avis sur New Madinah Hotel

New Madinah Hotel
Abi Sayeed Al Khudri Street, Madinah

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 43 avis sur 73." "
Note des voyageurs de 8 (Bien), d’après 13 avis sur 73." "
Note des voyageurs de 6 (Satisfaisant), d’après 7 avis sur 73." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 73." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 73." "

8,2/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

7,8/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

SABER

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel 5 min du Haram
Séjour de 1 nuit en mars 2024
Réponse de Abdalrhim Bakhsh Guest Relations Manager le 5 mars 2024
Dear Mr.Saber ,Thank you for your exceptional rating! We're delighted that you had such a wonderful experience during your stay with us. We look forward to hosting you again in the future.Kind Regards

6/10 Satisfaisant

Seynabou

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Abdelmalek

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Séjour de 15 nuits en août 2023

2/10 Horrible

Khirreddine

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Problème avec site hôtels
J'ai trouvé beaucoup de difficulté parce que j'ai réservé en Demi pension puis en niveau de l'hôtel j'ai trouvé une réservation pour hébergement uniquement sans repas
Séjour de 2 nuits en avril 2023
Réponse de Sarfaraz le 2 mai 2023
We sincerely apologize for any inconvenience this may have caused you, and we assure you that we are taking steps to prevent similar issues from occurring in the future. We hope to have the opportunity to provide you with a better experience in the future.

8/10 Bien

Harris

Voyage en famille
Les points forts : Personnel et service et équipements
When we arrived there were so many people staying at the hotel that going in and out of the building was a chore in itself. However when the crowd dissipated since they went on to wherever they were supposed to go, things did get toned down by a lot. Though the staff was beyond professional and services were exceeded expectations, the building and the rooms are quite dated. The air conditioning in our room didn't effectively work cool us down.
Séjour de 3 nuits en mai 2024
Réponse de Abdalrhim Bakhsh Guest Relations Manager le 12 mai 2024
Dear Mr.Harris ,Thank you for sharing your experience with us. We appreciate your feedback regarding the initial crowd congestion and are glad to hear that the situation improved once it settled down. We're pleased to know that our staff exceeded your expectations with their professionalism and service.Regarding the condition of the building and rooms, we understand your concerns. Rest assured, we continuously strive to maintain and improve our facilities to enhance the overall guest experience. We apologize for any inconvenience caused by the dated appearance of the rooms and any issues with the air conditioning. Your feedback will be shared with our management team for further review and improvement.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If you have any further concerns or feedback, please don't hesitate to reach out to us directly. Thank you for choosing to stay with us.

10/10 Excellent

Ali

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very close to the Haram, and you can only walk to it.
Séjour de 2 nuits en avril 2024
Réponse de Abdalrhim Bakhsh Guest Relations Manager le 14 avr. 2024
Dear Mr.Ali,Thank you for sharing your feedback with us regarding our hotel's proximity to the Haram. We're delighted to hear that our location met your needs and provided convenient access to the Haram. Our goal is to offer a comfortable and accessible stay for all our guests, especially those visiting religious sites. Should you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back for another pleasant stay.

10/10 Excellent

Shahid

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything from A to Z entire stay was pleasant
Séjour de 3 nuits en mars 2024
Réponse de Abdalrhim Bakhsh Guest Relations Manager le 9 avr. 2024
Dear Mr.Shahid,It's great to hear that your entire stay was pleasant from start to finish! If you have any specific highlights or aspects of your experience that stood out to you, feel free to share them. Your feedback helps both the hotel and future guests.

10/10 Excellent

ahmed

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent service and staff . Great location to Haram less than 5 min walk. Shopping options for everything is within the premessis.
Séjour de 5 nuits en avril 2024
Réponse de Abdalrhim Bakhsh Guest Relations Manager le 8 avr. 2024
Dear Mr.Ahmed,We're thrilled to hear that you had an excellent experience with our service and staff during your stay! It's fantastic to know that you found our location convenient, with just a short walk to Haram, and that there are shopping options available within the premises. Thank you for your kind words, and we hope to have the pleasure of welcoming you back soon for another great stay! If you have any further feedback or requests, please don't hesitate to reach out to us.

8/10 Bien

Amal

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hope affordable especially on this time of the year in Ramadan where everything else is so expensive. The hotel is nice a little bit old fashion furniture but very clean. 15 mins walk from masjid and from shopping, otherwise the staff’s is very kind and helpful/ Nothin to complain about. I spend 5 days and really enjoyed it!
Séjour de 4 nuits en avril 2024
Réponse de Abdalrhim Bakhsh Guest Relations Manager le 7 avr. 2024
Dear Ms.Amal,Thank you for your review! We're delighted to hear that you had a pleasant stay with us. We understand the importance of affordability, especially during Ramadan, and we're glad that you found our hotel to be reasonably priced. Your compliments regarding the cleanliness and the helpfulness of our staff are greatly appreciated. We take note of your feedback regarding the furniture and will consider it for future improvements. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!

6/10 Satisfaisant

Rahael

Voyage en famille
Les points forts : Personnel et service et équipements
Pros: Hotel is at the front side of Roza (gate 365). From where you access Riaz Ul Jannah, his blessed Roza, and Jannat ul Baqi. Within minutes of walking you will be standing in front of the Green Dome. Cons: Hotel itself is quite dated and requires major renovation. This also impacts level of cleanliness despite efforts from cleaning staff. I also noticed that other IHG properties clean your room everyday and make sure there are towels etc. which was not the case here. Front staff was very friendly and prompt to address our requests.
Séjour de 4 nuits en mars 2024
Réponse de Abdalrhim Bakhsh Guest Relations Manager le 3 avr. 2024
Dear Mr.Rahael,Thank you for your review of our hotel. We're glad to hear that you appreciated our hotel's prime location near the sacred sites of Roza, Riaz Ul Jannah, and Jannat ul Baqi, providing easy access for guests. However, we apologize for any inconvenience caused by the dated condition of our property and the cleanliness issues you encountered. Your feedback regarding the need for renovation and improved cleanliness will be shared with our management team for further consideration and action.We appreciate your recognition of our friendly and prompt front desk staff, who strive to address guests' requests efficiently. Regarding the housekeeping issue, we'll review our procedures to ensure that all rooms are properly serviced and equipped with amenities like towels as expected by our guests.We value your feedback as it helps us improve our services and facilities. If you have any further concerns or suggestions, please feel free to contact us directly. We hope to have the opportunity to welcome you back in the future with an improved experience.

2/10 Horrible

farhan

Séjour de 3 nuits en mars 2024

10/10 Excellent

Muhammad

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the best experiences in Madina
Séjour de 1 nuit en février 2024
Réponse de Abdalrhim Bakhsh Guest Relations Manager le 29 mars 2024
Dear Mr.Mohmad,Thank you for your feedback. It's great to hear that you had one of the best experiences in Madina! If there's anything specific you'd like to share about your experience or if you have any feedback you'd like to provide, feel free to let us know. We're here to assist you further.Best regards,

10/10 Excellent

Sameh

Good hotel Near the prophet s mosque
Séjour de 4 nuits en mars 2024
Réponse de Abdalrhim Bakhsh Guest Relations Manager le 27 mars 2024
Dear Mr.Sameh,Thank you for your exceptional rating! We're delighted that you had such a wonderful experience during your stay with us. We look forward to hosting you again in the future.Kind Regards

8/10 Bien

Laquesha

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
The hotel was good. Not too much staff around. Easy to walk to the Masjid. Sahoor food was delicious with a wide variety of options. The rugs need cleaning
Séjour de 4 nuits en mars 2024
Réponse de Abdulraheem Bakhsh Guest Relations Manager le 20 mars 2024
Dear Guest,Thank you for your feedback about your recent stay with us. We're glad to hear that you found our hotel to be good and conveniently located within walking distance to the Masjid. We're also pleased to know that you enjoyed the delicious Sahoor food with its wide variety of options.We appreciate your feedback regarding the cleanliness of the rugs. Please rest assured that we take cleanliness seriously, and we will address this issue promptly to ensure that all areas of our hotel meet the highest standards of cleanliness.Thank you again for your valuable feedback, and we hope to welcome you back for another pleasant stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Best regards,,

10/10 Excellent

Sajid

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice helpful staff. Elevators always accessible. Location really good. 5 mins from mosque and 8 mins from salaam gate
Séjour de 2 nuits en mars 2024
Réponse de Abdalrhim bakhsh Guest Relations Manager le 20 mars 2024
Dear Mr.Sajid,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff to be nice and helpful, and that you appreciated the accessibility of our elevators. It's also great to know that you found our location to be really good, with convenient proximity to the mosque and Salaam Gate.Your positive comments are greatly appreciated and will be shared with our team. We're committed to providing excellent service and ensuring our guests have a comfortable and enjoyable stay.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Best regards,

8/10 Bien

Samreen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Iwe stayed for five days. I hope management keeps the property maintained and up to date. we absolutely loved breakfast. server staff Irfan Haider, Barkat, Hammad were so efficient and welcoming. we preferred our breakfast here over Hilton in Mecca. We will definitely stay here next time.
Séjour de 3 nuits en février 2024
Réponse de Abdalrhim bakhsh Guest Relations Manager le 4 mars 2024
Dear Mr.Bukhari,Thank you for choosing to stay with us and for sharing your feedback! We are delighted to hear that you enjoyed your five-day stay and that our breakfast experience, along with the service provided by Irfan Haider, Barkat, and Hammad, left a positive impression.Your preference for our breakfast over another renowned property is truly humbling, and we're thrilled to know that our team's efficiency and warmth contributed to making your stay memorable.Rest assured, we are committed to maintaining and updating our property to ensure a comfortable and enjoyable experience for our guests. Your kind words motivate us to continue delivering exceptional service.We look forward to welcoming you back on your next visit. If there's anything specific you'd like during your future stays, please let us know.Warm regards

10/10 Excellent

Mohammad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Abdalrhim bakhsh Guest Relations Manager le 20 mars 2024
Dear Mr.Mohammad,Thank you for your exceptional rating! We're delighted that you had such a wonderful experience during your stay with us. We look forward to hosting you again in the future.Kind Regards

10/10 Excellent

waseem

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Abdalrhim bakhsh Guest Relations Manager le 20 mars 2024
Dear Mr.wasem,Thank you for your exceptional rating! We're delighted that you had such a wonderful experience during your stay with us. We look forward to hosting you again in the future.Kind Regards

10/10 Excellent

Zubair

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Restaurant staff Hammad, Barkat and Tauqeer were excellent and very friendly professional staff. Gave vip treatment
Séjour de 4 nuits en février 2024

10/10 Excellent

Nazneen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I am extremely happy with the services of the stuff. Specially Mr Masum, Mr Shahid, Mr Raihan, Mr Tawkeer and Mr Barkat. I really appreciate their hospitality.
Séjour de 3 nuits en janvier 2024
Réponse de Abdulrahman Alghamdi le 6 févr. 2024
Dear Ms. Nazneen,Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our staff, especially with Mr. Masum, Mr. Shahid, Mr. Raihan, Mr. Tawkeer, and Mr. Barkat. Providing exceptional hospitality is our top priority, and it's fantastic to know that they made your stay memorable. We'll be sure to pass along your appreciation to them. We hope to have the pleasure of welcoming you back again soon!

2/10 Horrible

Tahir

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
1
Séjour de 5 nuits en janvier 2024
Réponse de Abdulrahman Alghamdi le 5 févr. 2024
Dear Mr. Tahir,Thank you for choosing to stay with us, and we appreciate you taking the time to provide a rating. We value all feedback, positive or otherwise, as it helps us enhance our services.If there were any specific aspects of your stay that didn't meet your expectations, we would love to hear more about it so we can address and improve. Our goal is to ensure every guest has a memorable and enjoyable experience.Please feel free to reach out with any additional comments or concerns you may have. We hope to have the opportunity to better serve you in the future.Best regards,

8/10 Bien

Nafis

Les points forts : Propreté et personnel et service
Rep in reception was pleasant, humble and greeted us with smile.
Séjour de 2 nuits en janvier 2024
Réponse de Abdulrahman Alghamdi le 1 févr. 2024
Dear Mr. Nafis,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that our representative at the reception made your stay enjoyable with their pleasant and humble demeanor, along with a warm greeting. Providing exceptional service is a top priority for us, and it's wonderful to know that our team member's efforts were noticed and appreciated.Your feedback is truly uplifting, and we will make sure to pass on your kind words to our reception team. We look forward to the opportunity to welcome you back for another delightful stay in the future.If there's anything specific that stood out to you or any suggestions you'd like to share, please feel free to let us know. Your satisfaction is our utmost priority.Thank you for choosing us, and we can't wait to serve you again!Best regards,

10/10 Excellent

Rizwan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to Masjid al nabawi ~5 mins walk
Réponse de Abdulrahman Alghamdi le 1 févr. 2024
Dear Mr. Rizwan,Thank you for taking the time to share your experience. We're delighted to hear that our location, just a 5-minute walk from Masjid al-Nabawi, contributed positively to your stay. Being in close proximity to such a significant and revered site is indeed a convenience for many of our guests.We appreciate your feedback and are pleased that our location met your expectations. If there are any other aspects of your stay that you would like to share or if you have suggestions for improvement, please feel free to let us know.We look forward to the opportunity to welcome you back and provide another memorable stay.Best regards,

10/10 Excellent

Syed

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast and staff are very good
Séjour de 3 nuits en janvier 2024
Réponse de Mohammed Alraddadi le 29 janv. 2024
Dear valued guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Relations SupervisorMohammed Alraddadi

10/10 Excellent

mohammed, lake charles

Séjour de 3 nuits en janvier 2024
Réponse de Mohammed Alraddadi le 13 janv. 2024
Dear valued guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Relations SupervisorMohammed Alraddadi

10/10 Excellent

Abdul

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brilliant
Brilliant stay Amazing breakfast with friendly staff who were very kind
Séjour de 3 nuits en janvier 2024
Réponse de Mohammed Alraddadi le 10 janv. 2024
Dear valued guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Relations SupervisorMohammed Alraddadi

10/10 Excellent

Muhammad, HOUSTON

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Mohammed Alraddadi le 10 janv. 2024
Dear valued guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Relations SupervisorMohammed Alraddadi

10/10 Excellent

faris

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Around a 7-minute walk to the Prophet’s Mosque. Close shops. Very nice and hospitable staff. The facility is mostly on good shape.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Nishat

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
very nice property
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Shafin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Mohammed Alraddadi le 28 déc. 2023
Dear Mr.Shafin Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Relations SupervisorMohammed Alraddadi

10/10 Excellent

Abdulhammeed

Séjour de 1 nuit en décembre 2023
Réponse de Mohammed Alraddadi le 25 déc. 2023
Dear Mr. Abdulhammed Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Relations SupervisorMohammed Alraddadi

6/10 Satisfaisant

Nawaz, BRAMPTON

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The property is very old and needs to be upgrade big time
Séjour de 2 nuits en décembre 2023
Réponse de Mohammed Alraddadi le 23 déc. 2023
Dear Mr. NawazThank you for taking the time to tell us about your experience at New Madinah Hotel.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our hotel to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Guest Relations SupervisorMohammed Alraddadi

4/10 Médiocre

Naila

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Service wasnt great in this hotel, Upon arriving with my family our luggage was all sent in to my sisters room. I contacted Reception who said they was too busy to send someone to help move the luggage in to my room, which in the end i had to move it myself. The breakfast wasnt explained where it was or the times. I just think this hotel lacked customer service and it was evident that if you needed help they was not willing to help. The Housekeepers on the other hand were friendly and polite and said hello everytime.
Séjour de 3 nuits en décembre 2023
Réponse de Mohammed Alraddadi le 23 déc. 2023
Dear Mrs. NailaThank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Guest Relations SupervisorMohammed Alraddadi

6/10 Satisfaisant

Maram

Séjour de 6 nuits en décembre 2023

2/10 Horrible

Salim

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The cleaning and food staff were nice and but the receptionist were rude and very unprofessional, I had an issue with extending my time I was willing to pay extra or get a new room but receptionist dismissed me without even me finishing he was like you gotta clear the room we have guest coming and after I told him I’ll book a new room and paid almost 200 dollars he gave me the same room but earlier he told me I can’t extend because room is booked for another customer. The manager was completely useless I shared my concern and complain without understanding my side he kinda sided his employees. Definitely won’t recommend anyone only because of the staff behavior , they were treating me like I was tryna stay for free.
Séjour de 4 nuits en décembre 2023
Réponse de Mohammed Alraddadi le 17 déc. 2023
Dear Mr. salimThank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Guest Relations SupervisorMohammed Alraddadi

8/10 Bien

Mutayyab Haider

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Abdulrahman Alghamdi le 6 févr. 2024
Dear Mr. Mutayyab,Thank you for your high rating! We're delighted that you enjoyed your stay with us. If you have any feedback or suggestions for improvement, please feel free to share. We hope to see you again soon!

10/10 Excellent

Abdulgani

Séjour de 4 nuits en novembre 2023
Réponse de Sarfaraz le 3 janv. 2024
Dear valued guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,New Madinah Hotel Management

10/10 Excellent

Mohammad

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
excellent service
Séjour de 2 nuits en novembre 2023
Réponse de Mohammed Alraddadi le 4 déc. 2023
Dear Mr. Mohammed Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Relations SupervisorMohammed Alraddadi

10/10 Excellent

Pervez Saleem

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location is very good. Staff is very helpful, co operative and fluent in English. Rooms are spacious clean and well furnished. Mattresses and pillows are very comfortable. Washrooms are clean with all amenities. Its only five minutes walk from the Holy mosque. Would not hesitate to stay in this hotel again.
Séjour de 3 nuits en novembre 2023
Réponse de Mohammed Alraddadi le 30 nov. 2023
Dear Mr. saleemThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Relations SupervisorMohammed Alraddadi

8/10 Bien

Atiqul

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Mohammed Alraddadi le 28 nov. 2023
Dear Mr. AtiqulThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Relations SupervisorMohammed Alraddadi

10/10 Excellent

Adama Bocar

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Mohammed Alraddadi le 23 nov. 2023
Dear Mr. AdamaThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Relations SupervisorMohammed Alraddadi

10/10 Excellent

Aashir

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Breakfast service was the best and one of the guy Mr Barkat did an excellent service and job
Séjour de 2 nuits en novembre 2023
Réponse de Sarfaraz le 3 janv. 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our breakfast service, and we appreciate your kind words about Mr. Barkat. It's always rewarding to receive recognition for excellent service.We will make sure to pass on your compliments to Mr. Barkat and the rest of our team. Positive feedback like yours motivates us to continue delivering exceptional experiences for our guests.We look forward to welcoming you back for another memorable stay in the future. If there's anything specific you'd like to highlight or suggest for improvement, please feel free to share your thoughts. Your input is invaluable to us as we strive to enhance our guests' overall experience.Thank you again for choosing New Madinah Hotel and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Najiba

Séjour de 2 nuits en novembre 2023
Réponse de Mohammed Alraddadi le 23 nov. 2023
Dear Mrs. NajibaThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Relations SupervisorMohammed Alraddadi

10/10 Excellent

Fuad

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was amazing place and hotel. Breakfast was so nice and tasty. The staff were so kind and professional special (zain al aboden) الفندق و المكان ممتازيييين جدا قريب من الحرم و امان وفي مصف سيارات و الفطووور راائع و الطباخ زين العابدين ماشاءالله عليه وباقي الموظفين خدومين و مرحبين و مبتسمين تشعر بالراحه في التعامل معهم
Réponse de Mohammed Alraddadi le 16 nov. 2023
Dear Mr. FuadThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Relations SupervisorMohammed Alraddad

10/10 Excellent

KAZEEM

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en novembre 2023
Réponse de Mohammed Alraddadi le 14 nov. 2023
Dear Mr. Kazeem,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Relations SupervisorMohammed Alraddadi

8/10 Bien

umair

Séjour de 2 nuits en novembre 2023
Réponse de Sarfaraz le 3 janv. 2024
Your feedback is invaluable to us, and we take pride in being part of your positive travel experience. We look forward to the pleasure of welcoming you back to New Madinah Hotel in the future. Should you have any further comments or suggestions, please do not hesitate to reach out to us.

8/10 Bien

Mohammad

Voyage en famille
Les points forts : Propreté et personnel et service
Shower tub drainage needs to be fixed. Except that all is well
Séjour de 1 nuit en novembre 2023
Réponse de Mohammed Alraddadi le 9 nov. 2023
Dear Mr. MohammadThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Relations SupervisorMohammed Alraddadi

8/10 Bien

Nazar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location very close to Haram The service is excellent I will come come back Thank you
Séjour de 4 nuits en novembre 2023
Réponse de Mohammed Alraddadi le 9 nov. 2023
Dear Mr. NazarThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Relations SupervisorMohammed Alraddadi

8/10 Bien

SARWAT

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and new hotel. Average size room. Good staff
Séjour de 3 nuits en octobre 2023
Réponse de Mohammed Alraddadi le 8 nov. 2023
Dear Mr. SARWATThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Guest Relations SupervisorMohammed Alraddadi

2/10 Horrible

A

Séjour de 1 nuit en octobre 2023
Réponse de Sarfaraz le 3 janv. 2024
We apologize for any inconvenience caused and appreciate your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more positive and enjoyable stay.