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Avis sur Southern Sun Ridgeway

4 out of 5
Southern Sun Ridgeway
Cnr. Church Road and Independence Ave., Lusaka

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 56 avis sur 117." "
Note des voyageurs de 8 (Bien), d’après 41 avis sur 117." "
Note des voyageurs de 6 (Satisfaisant), d’après 16 avis sur 117." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 117." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 117." "

8,8/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Marton

Séjour de 3 nuits en mai 2024

10/10 Excellent

Maud

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wednesday Meet & Greet, Evening Come together hosted by the hotel is a great idea,
Séjour de 7 nuits en mai 2024
Réponse de Ross Mackay le 28 mai 2024
Dear Maud,Thank you for taking the time to share your review of Southern Sun Ridgeway.The team and I appreciate you choosing our hotel during your time in Lusaka and we are delighted you had an exceptional stay. I am pleased you enjoyed our Wednesday Meet and Greet Cocktail Party.I look forward to welcoming you back soon.Kind regards,Ross MackayGeneral Manager

8/10 Bien

Maud

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Workers have an excellent Customer service.
Séjour de 9 nuits en mai 2024
Réponse de Ross Mackay le 28 mai 2024
Dear Maud,I appreciate you taking the time to share your review of Southern Sun Ridgeway.The team and I are pleased that you had a good stay with us and we are grateful for your valuable feedback.I look forward to welcoming you back soon.Kind regards,Ross MackayGeneral Manager

10/10 Excellent

Ted, Silver Spring

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Ross Mackay le 13 mai 2024
Dear Ted,It was a pleasure having you stay with us at Southern Sun Ridgeway and thank you for posting your rating.The team and I value your feedback and we are delighted you had an excellent experience during your time with us.I hope that we can welcome you back one day soon.Kind regards,Ross MackayGeneral Manager

10/10 Excellent

Johan, Santa Clara

Voyage en famille
Les points forts : Équipements
Excellent staff. Friendly and helpful. Walking distance from national museum
Séjour de 2 nuits en novembre 2023
Réponse de Ross Mackay le 13 nov. 2023
Dear Johan,It was a pleasure having you stay with us and thank you for taking the time to share your feedback of your recent stay at Southern Sun Ridgeway.We are delighted that you enjoyed your time with us and I am most proud that you found our team to be friendly and helpful. We strive to provide the best possible service to all our guests, and I am thrilled that this was the case for you.We look forward to welcoming you back in the future.Kind regards,Ross MackayGeneral Manager

6/10 Satisfaisant

Munodawafa

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
The tv Signal quality was very bad, wifi network kept booting. Food was exquisite
Séjour de 4 nuits en octobre 2023
Réponse de Ross Mackay le 9 oct. 2023
Dear Mundodawafa,Thank you for choosing to stay at Southern Sun Ridgeway during your recent visit to Lusaka.I appreciate you taking the time to share your review with us and I am pleased to know that you enjoyed the food offered by our chefs.I am disappointed that you had issues with our TV signal and Wi-Fi as these are two services that could of been quickly rectified for you. Thank you for raising these points as I will communicate them to the team.I hope we are able to welcome you back some day in the near future.Kind regards,Ross MackayGeneral Manager

10/10 Excellent

Biswanath

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Ross Mackay le 9 oct. 2023
Dear Biswanath,It was a pleasure having you stay with us and thank you for choosing Southern Sun Ridgeway.I appreciate you taking the time to share your rating of your time spent with us and I am delighted that you had an excellent experience at our hotel.I do hope that we are able to welcome you back in the near future.Kind regards,Ross MackayGeneral Manager

10/10 Excellent

Judy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff at Southern Sun are exceptional. Thank you for all the attention you give to every detail in making my stay pleasant.
Séjour de 9 nuits en septembre 2023
Réponse de Ross Mackay le 27 sept. 2023
Dear Judy,It was a pleasure having you stay with us and thank you for sharing your wonderful review of Southern Sun Ridgeway with us.I am delighted that our team made your time here exceptional and I will be sure to share your kind comments with them.I look forward to the opportunity to welcome you back in the future.Kind regards,Ross MackayGeneral Manager

10/10 Excellent

christopher

Séjour de 1 nuit en juillet 2023
Réponse de Ross Mackay le 8 juil. 2023
Dear Christopher,Thank you for taking the time to share your rating of Southern Sun Ridgeway.The team and I are delighted that you had a 10 out of 10 experience at our hotel. The strives to offer a high level of service to all our guests and we are pleased this was the case for you.I hope we have the opportunity to welcome you back to Southern Sun Ridgeway in the future.Kind regards,Ross MackayGeneral Manager

8/10 Bien

KL

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good old times - Will do it again
Enjoyable stay at the Southern Sun Ridgeway. Friendly staff. Chef at Restaurant was also very friendly & accommodating.
Séjour de 1 nuit en février 2023
Réponse de Ross Mackay le 27 févr. 2023
Dear KL,Thank you for taking the time to share your recent experience at Southern Sun Ridgeway.I am delighted to know that your enjoyed your stay with us and that your found our team to be friendly and accommodating.I look forward to welcoming you back to Southern Sun Ridgeway soon.Kind regards,Ross MackayGeneral Manager

8/10 Bien

Charles

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Improved compared to years ago
It was good despite mosquitos in room which was surprising and there was not repellent. Rooms were clean. Services were a bit slow
Séjour de 2 nuits en octobre 2022

10/10 Excellent

Sheila

Les points forts : Propreté et confort de la chambre
Séjour de 1 nuit en octobre 2022

8/10 Bien

Cindy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en avril 2022
Réponse de Southern Sun Team le 29 avr. 2022
Dear Cindy, Greetings, Thank you for your valued feedback, we will ensure that we make the necessary improvements in order to make your next stay enjoyable. Kind Regards, Southern Sun Team

10/10 Excellent

Daphine

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptional
Great hotel, friendly staff, very clean rooms and comfortable stay.
Séjour de 1 nuit en décembre 2021

10/10 Excellent

Yishay

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2021

8/10 Bien

Val Joe, Tremonton

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Southern Sun Ridgeway is beautiful. I’ve been going there for many years. It’s now all been remodeled and updated, which it needed. Sadly, due to Covid, many of the old familiar faces are no longer to be seen. And it seems to me like some of the new staff, at least in dining for example, don’t get “service” as well as they should. But the food is fine and my housekeeper kept my room spotless during my five night stay. It’s quiet and peaceful. I very much recommend it.
Séjour de 5 nuits en octobre 2021

8/10 Bien

Heike

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2021

8/10 Bien

Cindy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en octobre 2021

8/10 Bien

Yvonne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Lusaka hotel
Another great stay. Staff are great and rooms are clean and comfortable. Only down side to my stay was the fact there was no draught beer! Also not great to see (or use) plastic sticks for the tea and coffee. In this day and age it’s really not what you expect. Replace with metal spoons and look at eco friendly options to replace all of the plastic, including all of the miniature toiletries
Séjour de 1 nuit en août 2021

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bad wifi
Séjour de 3 nuits en juin 2021

10/10 Excellent

Wendy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I've received the best service here and the rooms are cleaned daily.
Séjour de 6 nuits en mai 2021

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel in the heart of Lusaka. Feels a bit like an escape. Would definitely stay again.
Séjour de 5 nuits en avril 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our favorite place to stay in Lusaka. Rooms are always clean and comfortable - hot showers, great shower pressure, soft linens, great pillows, blackout curtains and fluffy towels. Staff are always welcoming and helpful from check in to check out. Breakfast is 10/10 especially the garden/pond vibe. The only suggestion is that the pool needs a little love. Definitely swimmable, but ageing a bit.
Séjour de 2 nuits en mars 2021

8/10 Bien

ANTONY

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Stylish room upgrades
I have stayed at this property several times over the last 10 years and always enjoy seeing the baby crocodiles in the hotel pond. The rooms have recently had an excellent makeover with a great African safari type theme. Service is rather slow, perfunctory and unattentive at times at the restaurant and this is my only slight gripe. Full marks to the front desk staff for allowing me a late check out. I will return.
Séjour de 2 nuits en décembre 2020

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2020

8/10 Bien

Nestor

Séjour de 2 nuits en novembre 2020

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2020

10/10 Excellent

Vincent, Copperbelt

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very clean and very good location, the food is nice
Séjour de 2 nuits en février 2020

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en février 2020

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2020

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent place to stay!Great atmosphere ! Friendly staff!
Séjour de 1 nuit en décembre 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
It was fairy ok in general. The cups in the rooms were all dirty so you need to improve that.
Séjour de 2 nuits en novembre 2019

8/10 Bien

Kristen, Zambia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and comfortable rooms. Good food at the restaurant. Nice swimming pool and very accommodating staff.
Séjour de 1 nuit en octobre 2019

10/10 Excellent

Molopeng Nilson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2019

6/10 Satisfaisant

Kjell Tideman

Les points forts : Propreté
Les points faibles : Personnel et service
Ok hotel med svært dårlig service restaurant/cafe.
Bra Rom, Mye støy pga oppussing. Svært dårlig service I restaurant/ cafeteria. Uinteressert betjening. Ellers greit.
Séjour de 2 nuits en septembre 2019

10/10 Excellent

Michelle

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Excellent Room - Service Could Be a Bit Better
I had been to many other hotels in Lusaka but I was very pleasantly surprised by my room at Southern Sun. It was newly renovated and stylishly decorated. The breakfast selections were very good, complete with an omelette station, cappuccino selections, and 30+ food options. The only hesitation in my review was that when I reviewed at 3 AM in the morning, the hotel gave me a scare by saying they were completely booked even though I had booked and paid for my reservation in advance. I had even called to inform them that I'd be arriving via a late night international flight!
Séjour de 1 nuit en septembre 2019

10/10 Excellent

Siddharth

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2019

10/10 Excellent

Cindy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ideal for Business stay
Conveniently located in the city of Lusaka. Perfect location for my business needs. Excellent wifi which is extremely important for when i travel for work. They do offer shuttle, however i did not make use of this service. Front desk staff were efficient and friendly. Dinner from the restaurant was excellent. Breakfast buffet is good, but think there could be a few more options in the hot section. The rooms are modern and has all one needs. The beds are extremely comfortable and i just loved those pillows. Overall excellent stay, highly recommend and will be back.
Séjour de 1 nuit en septembre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2019

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en juillet 2019

8/10 Bien

kp, nairobi

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I stayed in one of the newly refurbished standard rooms. Mine was relatively small, but, very well done and comfortable. T0p marks for the redesign. Food was just OK and the gym is lacking. For those reasons I transferred to the Radisson Blu on my return.
Séjour de 1 nuit en juin 2019

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Professional Treatment
Emergency business trip that was made much easier due to the accommodations.
Séjour de 6 nuits en juin 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2019

8/10 Bien

Sue, Bath

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very helpful staff in the dining room and at reception. Staff did all they could to minimise the effect of extensive renovations. Buffet breakfast and meals were varied and excellent.
Séjour de 3 nuits en juin 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en juin 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property. A lot of upgrade and renovation going on. Elevators not available during renovation. Other than that, very nice, cozy and welcoming.
Séjour de 1 nuit en juin 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
チェックインの際に部屋を間違えて案内されましたが、その他は申し分なくフレンドリーな接客、食事もクオリティが高く非常に充実していました。 部屋は思ったより広くなく、少し広めのビジネスホテルのような印象を受けたので、市内の同クラスのホテルと比べると見劣りするかもしれません。
Séjour de 1 nuit en mars 2019

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et personnel et service
The entrance to the hotel was very impressive and several weddings were photographed there during my stay. The restaurant and bar were very nice and had a good selection of food and drink. The setting around the crocodile pond was comfortable and relaxing. The hotel was undergoing renovations and my only real complaint was that my room had not yet been renovated. The carpet was worn, the furniture was very dated, and the a/c did not work initially. The hotel maintenance staff worked hard and finally got the a/c working.
Séjour de 12 nuits en mai 2019

10/10 Excellent

Voyageur vérifié

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice, cozy, homely hotel. Very friendly staff and the general manager is always around ready to help. Feels like home away from home!
Séjour de 13 nuits en avril 2019

10/10 Excellent

Jonathan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo esta muy lujoso, me gusto la habitación, muy linda y tranquila
Séjour de 5 nuits en novembre 2018