Appartement Ville, 1 chambre, terrasse | Cuisine privée | Grand réfrigérateur, micro-ondes, four, plaque de cuisson
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Avis sur Top city center Lion Monument

4 out of 5
Top city center Lion Monument
Löwenstrasse 12, Lucerne, LU

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 15 avis sur 26." "
Note des voyageurs de 8 (Bien), d’après 7 avis sur 26." "
Note des voyageurs de 6 (Satisfaisant), d’après 0 avis sur 26." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 26." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 26." "

9,0/10

Propreté

8,4/10

Personnel et service

9,2/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2019
Réponse de James le 7 avr. 2019
Dear Guest, thank you very much for your review. It is highly appreciated. I am looking forward to hosting you again.

10/10 Excellent

Michelina

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
sehr guter Zustand mit täglicher Reinigung, top. Lage perfekt um zu Fuß in die Altstadt, Bahn oder an den See. Restaurants sehr gut zu Fuß zu erreichen, nicht mal 1 Minute .. perfekte Lage.
Séjour de 4 nuits en avril 2023

10/10 Excellent

Tia

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The stay was great, ylu are goven a code to the building and to your specific apartment so check in is easy and quick. The apartment comes stocked with drinks and snacks you can purchase if needed. The big windows in the living space give you a heeatview of two bell towers, and their chimes can be heard throughout the day. The beds were comfortable and the bathroom was clean and well stocked with many towels, shampoos, soaps, and even a toothbrush. Would highly recommend!
Séjour de 3 nuits en octobre 2022
Réponse de James le 14 oct. 2022
Dear Tia, we are glad you enjoyed your stay and would be happy to host you again!Best Regards,James

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Sehr gut ausgestattet, gute Lage, alles bestens.
Séjour de 1 nuit en mai 2021
Réponse de James le 5 mai 2021
Thank you very much for your review! Glad you enjoyed it:)

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en septembre 2020
Réponse de Jarvis le 9 sept. 2020
Dear Guest Many thanks for your review and top-notch rating for us. This has really put a smile on our faces! We look forward to hosting you again in the future. Best wishes James

10/10 Excellent

Tze

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Roomy and clean apartment
The location of the apartment is perfect , close to everything. The apartment is so roomy and clean . James is so nice that he will respond to your email or text promptly. Highly recommended this place for those who are looking for a stay in Luzern.
Séjour de 2 nuits en septembre 2019
Réponse de James le 29 sept. 2019
Dear Tze, thank you very much for being such a great guest! It was a pleasure to hosting you! Take care,

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This is NOT a hotel. It's an apartment with ONE bedroom. One room with a shower and a different room with a toilet. Beds have been placed in the living room and office space. If you want your bed made, towels changed, or ANY other service, they charge you. Fees for everything. That said, access is easy and the location is excellent.
Séjour de 3 nuits en septembre 2019
Réponse de James le 20 sept. 2019
Dear Guest Thank you very much for taking the time to give us a review. Airhome is not a hotel in a traditional sense, there is no reception. You can access the apartment by yourself with the personal codes. This information was mentioned on the booking website and sent in a booking confirmation email. The cleaning fee is not included in the price of the booking if you book the apartment via Expedia.com. That is a general policy. If the guests prefer the cleaning service they pay additionally CHF 35 per person per night. The rest is included in the price of your booking. I hope I could hosting you again any other time in the future. Take care, James

10/10 Excellent

Majed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect stay
It’s better in real , all facilities and comfort services are there, very secure, perfect location, host was amazing, easy access, very quiet , cleanliness level amazing,
Séjour de 4 nuits en septembre 2019
Réponse de James le 12 sept. 2019
Dear Majed, thank you very much for your review! I am pleased that you liked your stay :)

10/10 Excellent

parwesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019
Réponse de James le 29 sept. 2019
Dear The, thank you very much for your review! It is truly appreciated. You are greatly welcome in all our apartments!

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
AIRHOME PROPERTY LUCERNE
Well maintained property. Had all conviences of home except washer. Bathroom was upstairs and away from primary bathing area which was unusual. Great quiet location.
Séjour de 2 nuits en juillet 2019
Réponse de James le 13 juil. 2019
Dear Robert, thank you for the review! I am really glad that you liked the apartment. By the way, there is a washer room in the building which is totally free of charge for our guests. I wish you asked me about this during your stay :) We'll be happy to see you next time!

8/10 Bien

Torodd A.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Med spir i syningom
utmerket leilighet med perfekt beliggenhet. vi manglet kode til innerdøra da vi ankom men rengjøringspersonalet var der, så det løste seg. det eneste som manglet av inventar var stekespade...
Séjour de 3 nuits en juin 2019
Réponse de James le 13 juil. 2019
Dear Torodd, thank you very much for staying with us and leaving a review. This is highly appreciated! I am happy that you liked the apartment. Please note that all the check in details including the apartment code are sent to the email address registered during the reservation. And of course, you can always contact our support team for help :) Hope to see you again!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2019
Réponse de James le 22 mai 2019
Thank you for staying with us!

10/10 Excellent

cathleen m., Dallas

Incredible Place
We loved our place in Lucerne! We had several questions for James and he very promptly! The apartment is beautiful and is in an amazing location!
Séjour de 1 nuit en avril 2019

10/10 Excellent

Paola

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lucerna boutique apartment
Posizione perfetta Check in and out veloci ed efficienti Pulizia ineccepibile Appartamento delizioso di design ed accogliente Unico difetto: in un appartamento su due piani per 6-7 persone un solo wc al piano è decisamente insufficiente Globalmente più che soddisfacente, ci tornerei senza esitazione
Séjour de 2 nuits en avril 2019
Réponse de James le 1 mai 2019
Dear Paola, thank you so much for this nice review! We are greatly happy that you liked the apartment and enjoyed your stay in Lucerne. We'll be happy to host you again!

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location in Luzern
The space and the location were great for our family of four to enjoy all that Luzern has to offer! Just a couple hundred yards from lion monument and a short walk to the Chapel Bridge and great dining, etc. The apartment itself was very large and modern with all the amenities you would need and extremely clean and well kept. I'd highly recommend a stay here!
Séjour de 2 nuits en avril 2019
Réponse de James le 1 mai 2019
Dear Michael, thank you so much for your nice words. We are pleased that you liked our accommodation. Come back any time :)

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wunderschöne Einrichtung, tolle Ausstattung, super Lage, cooler Grundriss.
Séjour de 1 nuit en avril 2019
Réponse de James le 17 avr. 2019
Thank you very much for staying with us and your kind words. We'll be happy to see you back!

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Die Unterkunft hat uns sehr gefallen, der Aufenthalt war einfach super!
Séjour de 1 nuit en février 2019
Réponse de Jarvis le 20 févr. 2019
Many thanks for the review. It's great to hear that you loved the accommodation and enjoyed your stay with us. We very much look forward to hosting you again! All the best James

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2019
Réponse de Jarvis le 20 févr. 2019
Many thanks for taking the time to give us a review! We look forward to hosting you again at some point in the future! All the best James

10/10 Excellent

Jaewon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2018
Réponse de Jarvis le 20 févr. 2019
Dear Jaewon Thank you so much for your review. Receiving top marks from our guests really puts a smile on my face! Hopefully we'll get the chance to host you again some time. Until then, all the best James

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Die Unterkunft ist sehr sauber und gemütlich eingerichtet. Man hat alles was man braucht.
Séjour de 1 nuit en décembre 2018
Réponse de James le 29 mars 2019
Thank you very much for your review. We are happy that you liked the apartment :)

8/10 Bien

Eduardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2018
Réponse de James le 9 août 2018
Dear Eduardo Many thanks for the review. We are glad you enjoyed your stay and hope to host you again at some point in the future. Best regards James

2/10 Horrible

antha

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ONE bedroom not two
The property is not at all as described on hotels.com. Apartment is NOT a two-bedroom. It is a ONE-bedroom with two additional double mattresses ON THE FLOOR in the living room behind the 3' staircase wall which is all shared with the kitchen. The ONLY bathroom is located within the ONE private bedroom (and it does not have a tub/shower combo as detailed which mattered greatly as does privacy). So couple #1 has no privacy while sleeping and couple #2 has no privacy when couple #1 has to use toilet or shower. This is not at all what we were looking for nor did it work for a second night. There are no outlets anywhere near the beds on the floor to allow us to charge our phones, iPads, and laptops while using them after lying down. There is no soap dish or anything to put the soap in/on while taking a shower. There is but one tiny ice cube tray which is not enough for four adults having cocktails in the evening. The split air unit at the far end of the kitchen wall does not cool the bedroom or bathroom downstairs at all and the ONE bedroom is very hot even with windows open which is very very noisy from the street down below, which you can hear but NOT see.
Séjour de 2 nuits en août 2017

8/10 Bien

Youngjun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
진짜 시설은 좋았어요 하지만 지도상 위치와 다른곳에 있어서 무척 애먹었습니다

2/10 Horrible

nyc traveler, new york, ny

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Room was a 1 bedroom, w broken toilet, dirty floor
Room was advertised as a 2 bedo but they lied & it was really a one bedroom. The bathroom was in the bedroom so whenever one of the 5 people in my family had to go to the bathroom they had to go into the bedroom. The floors were so dirty our feet were black. They put a mattress on the floor in the dining room/living room/kitchen & tried to say that was a bedroom. It was a horrible experience.

8/10 Bien

Shaun, Singapore

Les points forts : Propreté et infrastructures et conditions de l’hébergement
New apartment, great location, caution w bk fees
Had some trouble with the fees during the booking, take note of the 35CHF service charge per person per night. was charged different from the hotels.com price. The apartment and hotels.com managed to sort it out for us but we had to initiate to find out the status many times and it took close to 2 weeks of communication. Nonetheless, apartment was unique with a great location and we enjoyed it as a family.

2/10 Horrible

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Modern and well located, but unfair pricing!
Modern, well equipped apartment with perfect location in the centre of Lucerne. Lots of space with little use while traveling. Sleeping space is rather limited compared to the apartment's size - it is only one bedroom with a double bed. Another bed on a gallery and sofa in the living room. Worst experience is pricing: credit card was charged almost triple the amount given on hotels.com and response from both the hotel and hotels.com are both very sluggish. Still not solved after one month.