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Avis sur The Lubo - self check-in

3 out of 5
The Lubo - self check-in
2 Rössligasse, Lucerne, LU

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 67 avis sur 132." "
Note des voyageurs de 8 (Bien), d’après 37 avis sur 132." "
Note des voyageurs de 6 (Satisfaisant), d’après 15 avis sur 132." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 132." "
Note des voyageurs de 2 (Horrible), d’après 7 avis sur 132." "

9,2/10

Propreté

8,2/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

christophe

Les points forts : Propreté et personnel et service
Bonne localisation mais pas aussi confortable…
Self check in pas evident lorsqu on n a pas reçu le mail avec le code pour nous enregistrer à la borne. Localisation excellente en plein cœur de la vieille ville de Lucerne, avec un espace boisson chaude thé et café à discrétion. Dommage qu on n ait pas de vrais oreillers avec du volume, un surmatelas 2 places pour faire un vrai lit double et des draps non endommagés. La chambre 102 demanderait à être rénovée car il y a quand même pas mal d accrocs ici et la ainsi que dans la douche où le papier peint gonflé et est déteint.
Séjour de 1 nuit en février 2024
Réponse de The Lubo Team le 1 mars 2024
Dear Christophe,Thank you for sharing your experience. We're delighted to hear you enjoyed our central location in the heart of Lucerne's old town and the complimentary tea and coffee facilities.We apologize for any inconvenience you encountered during the self-check-in process and for the issues with the room. If you encounter any difficulties in the future, please feel free to call our 24/7 hotline for immediate assistance.We appreciate your feedback and hope to have the opportunity to serve you better in the future.Best regards,Your The Lubo Team

10/10 Excellent

Solène

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bon séjour
L’hôtel est situé au cœur de Lucerne où tout est accessible à pied. Notre chambre était impeccable et très spacieuse. Très bon rapport qualité prix !
Séjour de 1 nuit en décembre 2023
Réponse de Your The Lubo Team le 9 janv. 2024
Dear Solène, Thank you for your positive feedback! We're thrilled to hear about your pleasant experience. We look forward to welcoming you back for another great stay. Best Wishes,Your The Lubo Team

10/10 Excellent

Ambre

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

8/10 Bien

Cleusa

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 3 nuits en septembre 2023
Réponse de Elise le 10 oct. 2023
Dear Cleusa,Thank you for your review. We hope to see you soon again !

10/10 Excellent

Vincent

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très beau design, lit et équipements de bonne qualité. Emplacement dans la ville formidable. Salle de bain minuscule mais on s’y fait. Manque une Nespresso dans la chambre : aller chercher son café au 1er étage le matin n’est pas une expérience agréable.
Séjour de 3 nuits en avril 2023
Réponse de Hotel The Lubo le 5 juin 2023
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had an enjoyable stay with us and that you found our hotel to be up to your standards. We take pride in providing our guests with exceptional service and a comfortable stay and it’s great to know, that we were able to meet your expectations. Thank you for choosing us as your accommodations. We can't wait to have you back with us on your next trip. Best regardsYour The Lubo Team

8/10 Bien

Kays

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Très bel hôtel, proche de tout
Séjour de 2 nuits en avril 2023
Réponse de Hotel The Lubo le 5 juin 2023
Thank you so much for taking the time to leave us a 4-star review! We are thrilled to hear that you had an enjoyable stay with us and that you found our hotel to be up to your standards. We take pride in providing our guests with exceptional service and a comfortable stay and it’s great to know, that we were able to meet your expectations. Thank you for choosing us as your accommodations. We can't wait to have you back with us on your next trip. Best regardsYour The Lubo Team

10/10 Excellent

Philippe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout est neuf et vraiment bien decoré, le seul petit bémol est que le wifi ne fonctionnait pas vraiment bien dans la chambre sinon 10/10
Réponse de Hotel The Lubo le 5 juin 2023
Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had an enjoyable stay with us and that you found our hotel to be up to your standards. We take pride in providing our guests with exceptional service and a comfortable stay and it’s great to know, that we were able to meet your expectations. Thank you for choosing us as your accommodations. We can't wait to have you back with us on your next trip. Best regardsYour The Lubo Team

8/10 Bien

Jim

Yes
Séjour de 2 nuits en mai 2024

8/10 Bien

Min

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had some difficulties with self checkin & get the room key. After calling the receptionist, we sorted out. Also it would be useful to let people know that the lift is at side entrance side. That will save people to take their heavy cases to first floor from the main entrance. Other than that, all went well
Séjour de 5 nuits en mai 2024
Réponse de The Lubo Team le 22 mai 2024
Dear Min, Thank you very much for taking the time to write a helpful review.We appreciate you letting us know that a prior communication about the elevator would be helpful and how it could help future guests.Glad to hear that our receptionists could be of assistance.We hope you had a good time and look forward to seeing you again.Best wishes, Your The Lubo Team

6/10 Satisfaisant

zongfa

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good location
Séjour de 3 nuits en mai 2024
Réponse de The Lubo Team le 12 mai 2024
Dear Zongfa,Thank you for your review! We are thrilled to hear that you enjoyed your stay at The Lubo and found our central location convenient!We hope to see you again soon!Best Wishes,Your The Lubo Team

10/10 Excellent

Morgan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a great four night stay at the Lubo! The room was clean and very well maintained and we had a gorgeous view of the town and the mountains in the distance. The free laundry facilities and coffee and tea were excellent! There are many shops and restaurants near by and walking around was perfect! We would absolutely recommend the Lubo to anyone and would stay again!
Séjour de 4 nuits en mai 2024
Réponse de The Lubo Team le 12 mai 2024
Dear Morgan,Thank you so much for your wonderful review! We're thrilled to hear that you had a great stay at The Lubo. It's fantastic that you found the room clean, well-maintained, and enjoyed the gorgeous view of the town and mountains. We're delighted that you appreciated our complimentary coffee and tea amenities as well as our on site laundry facilities. We truly appreciate your recommendation and would be thrilled to welcome you back for another stay in the future!Best Wishes,Your The Lubo Team

6/10 Satisfaisant

Henry

Séjour de 3 nuits en avril 2024

8/10 Bien

Joyce

Voyage en couple
Very well situated in the old town. Bit confusing inside as in many levels and although lift available there are still stairs on several levels to reach rooms. There was no kettle or microwave available. The hot drink facility was down two floors in communal kitchen with boiling water tap, which was okay but a room kettle is preferable, especially as the British like their cups of tea! Room a good size, nice toiletries. No washing up liquid or tea towels. Dishwasher only and minimal crockery/ cutlery if self catering.
Séjour de 3 nuits en avril 2024
Réponse de The Lubo Team le 20 avr. 2024
Dear Joyce,Thank you for sharing your experience at The Lubo! We're thrilled to hear that you enjoyed the central location and spacious rooms. Your feedback regarding the absence of a kettle or microwave is appreciated, and we'll certainly take it into consideration for future improvements. We look forward to welcoming you back for another wonderful stay.Best regards,Your The Lubo Team

8/10 Bien

Troy

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I did not receive an email to check in, luckily a girl at the attached bar was kind enough to help me. It would have been incredibly inconvenient had we arrived one hour later when the bar was closed.
Séjour de 2 nuits en mars 2024
Réponse de The Lubo Team le 18 avr. 2024
Dear Troy,Thank you for your feedback. We're sorry to hear about the inconvenience with the check-in email. We're glad that the staff at The Rokka could assist you.We want to ensure that our guests have a smooth check-in experience. In case of any issues, we have a 24/7 hotline available to assist you, even if The Rokka is already closed.Best Wishes,Your The Lubo Team

10/10 Excellent

David

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Neu, stylish, sauber, direkt in der Innenstadt. Schade nur, dass die Dachterrasse weder Tisch noch Stuhl hat.
Séjour de 1 nuit en avril 2024
Réponse de The Lubo Team le 18 avr. 2024
Dear David,Thank you for your review. We're delighted to hear that you appreciated The Lubo's modern style, cleanliness, and central location.Regarding your feedback about the rooftop terrace, we'll certainly take this into consideration.We appreciate your valuable feedback and hope to welcome you back soon.Best regards,Your The Lubo Team

10/10 Excellent

Nicole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Brent

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We loved our stay that the Lubo! It’s in a great location and very convenient for shopping and food! The cafe below was also amazing. Even though the Lubo is a self check in, it was very easy to get in contact with staff and get any problems sorted. We stayed in the double room and it was very spacious and came with anything you would need for an easy stay. It was very clean and the property is newly renovated and looks great. Would recommend and will be staying if we come back!
Séjour de 2 nuits en mars 2024

8/10 Bien

Andrea Danilo

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
!
Séjour de 1 nuit en février 2024

10/10 Excellent

Pascal

Voyage en famille
Les points forts : Propreté et personnel et service
Der Wasserhahn hat nicht korrekt funktioniert.
Séjour de 6 nuits en février 2024
Réponse de The Lubo Team le 1 mars 2024
Dear Pascal,Thank you for your review and feedback. We apologize for the inconvenience caused by the malfunctioning faucet.We appreciate your understanding and hope to have the opportunity to serve you better in the future.Best regards,Your The Lubo Team

8/10 Bien

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Danke war schön bei euch
Séjour de 6 nuits en février 2024
Réponse de The Lubo Team le 15 févr. 2024
Dear Peter,Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon. If you need anything in the future, please don't hesitate to let us know. We're always here to assist you.Best Wishes,Your The Lubo Team

10/10 Excellent

Kennedy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What an excellent hotel for the rate we payed. So confident and such a great location!! Would highly recommend.
Séjour de 2 nuits en février 2024
Réponse de The Lubo Team le 11 févr. 2024
Hi Kennedy!We are thrilled to hear you enjoyed your stay with us and appreciated our prime location! Thank you for your glowing review, we deeply appreciate that you took the time to share your impression with us!We hope to welcome you back again soon for yet another wonderful stay at The Lubo! Best Wishes,Your The Lubo Team

10/10 Excellent

Mikaila

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Mikaila

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Salome

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Carina

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Emrah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Es hat alles tiptop geklappt und wir hatte einen sehr schönen Aufenthalt
Séjour de 3 nuits en janvier 2024
Réponse de Your The Lubo Team le 15 janv. 2024
Dear Emrah,We're thrilled to hear that everything went smoothly and that you had a wonderful stay. Your positive feedback means a lot to us. Thank you for your kind words. We look forward to welcoming you back soon.Best regards,Your The Lubo Team

10/10 Excellent

Rita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kurzbesuch
Sehr ruhiges,mitten in der Altstadt gelegenes Hotel. Vom Bahnhof aus schnell und einfach zu finden. Das dazugehörige Café wusste zu gefallen. Nette hilfsbereite Menschen. Komme jederzeit gerne wieder.
Séjour de 1 nuit en janvier 2024
Réponse de Your The Lubo Team le 10 janv. 2024
Dear Rita,Thank you for your positive feedback! We're glad you found it quick and easy to reach us from the train station. It's delightful to know that you enjoyed our associated café, and we appreciate your kind words about our friendly and helpful staff. We would be delighted to welcome you back anytime.Best Wishes, Your The Lubo Team

4/10 Médiocre

Ho Yin

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Choosing a room with private bathroom but it wasn’t “in the room” . You have to go the opposite room every time and the bathroom had no locked. That means every ppl can go your toilet and use your facilities. Moreover, the shower is very weak. The water volume is very small. It was a very bad experience in Swiss ever. The self check in service is so stubborn and not supported by the latest iPhone. The owner always call us to scan the QR code but it was failed and error!! Very bad experience.
Séjour de 2 nuits en décembre 2023
Réponse de Your The Lubo Team le 9 janv. 2024
Dear Ho Yin,We appreciate your valuable feedback, and we're genuinely sorry for any inconvenience you faced. We want to assure you that we offer various room options with en-suite facilities, and we regret that the initial choice didn't meet your expectations.Regarding the self-check-in service, please note that our 24/7 hotline is always available to assist with check-ins, ensuring a smoother and more convenient experience.We truly value your input and hope to have the opportunity to provide you with a much-improved stay in the future.Best Wishes,Your The Lubo Team

10/10 Excellent

Brad

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was great for our stay! Super convenient location, great amenities and cozy. Check-in and building access through mobile is easy. Laundry facilities and community room was also a bonus. Would recommend to anyone to stay here.
Séjour de 2 nuits en janvier 2024
Réponse de Your The Lubo Team le 9 janv. 2024
Dear Brad,Thank you for your fantastic review! We're delighted to hear that our property was great for your stay! It's wonderful to know that the mobile check-in and building access were easy for you. We're pleased you enjoyed the bonus features like the laundry facilities and community room. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!Best Wishes,Your The Lubo Team

10/10 Excellent

HYEONUK

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
요리 할곳이 없는 것 빼고 최고!!
Séjour de 1 nuit en décembre 2023
Réponse de The Lubo Team le 21 déc. 2023
Hi!Thank you for your positive feedback! We're thrilled to hear you enjoyed your stay. We understand the importance of having cooking facilities, and we appreciate your input. It's worth noting that we offer different room categories, and some, like the Lubo L, come with an ensuite kitchen.Your satisfaction is our priority, and we hope to welcome you back soon. Best Wishes, The Lubo Team

10/10 Excellent

Angela

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Ting

Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

PATRICIA

Les points forts : Confort de la chambre
on the fence
Overall, I am not sure I would stay again - the self check-in was OK, however as someone mentioned in another review, the property is weird with a lot of stairs, which with luggage was very annoying! I checked in and the room was not as described so I had to email to ask them to help, finally I had to check in again to get my new room. I purchased food to cook in the room and the hot plates were not working which was very frustrating. The laundry room was a major bonus for me.
Séjour de 2 nuits en novembre 2023
Réponse de Your The Lubo Team le 11 déc. 2023
Dear Patricia,Thank you for sharing your experience. We're delighted to hear that the self-check-in went smoothly. While we understand the challenge with stairs, we appreciate your understanding. We apologize for any inconvenience regarding the room description but are glad we could promptly assist in assigning a new room. We value your patience with the hot plates situation. We're thrilled to hear the laundry room was a major bonus for you. Your insights help us enhance our services. Thanks!Best Regards,Your The Lubo Team

10/10 Excellent

Angela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super Hotel, gerne wieder
Séjour de 1 nuit en novembre 2023
Réponse de Your The Lubo Team le 11 déc. 2023
Dear Angela,Thank you for the positive feedback! We're delighted to hear you had a great stay. We look forward to welcoming you back to our hotel.Best Regards,Your The Lubo Team

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Christina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect location with a cool atmosphere. Try out the coffee restaurant place next to it. Really friendly staff.
Séjour de 1 nuit en novembre 2023
Réponse de Your The Lubo Team le 11 déc. 2023
Dear Christina,Thank you for the fantastic review! We're thrilled to hear that you enjoyed our perfect location, cool atmosphere, and our onsite Cafè Rokka. It's great to know our staff made your experience even better. We appreciate your kind words and hope to welcome you back soon!Best Wishes,Your The Lubo Team

10/10 Excellent

Hitomi

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Lindsey

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When we first arrived we had an issue with our room however it was quickly sorted. No staff on site however they are super responsive to email. Bathroom is updated. Hotel is clean. Laundry services on site - huge bonus!!
Séjour de 3 nuits en novembre 2023
Réponse de Your The Lubo Team le 11 déc. 2023
Dear Lindsey,Thank you for sharing your experience with us. We're sorry for the initial room issue but glad to hear it was promptly resolved. Your feedback about our responsive email communication, updated bathroom, cleanliness, and on-site laundry services is much appreciated. We look forward to hosting you again!Best Wishes,Your The Lubo Team

10/10 Excellent

Ella

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a gem in the heart of Lucerne. Surrounded by beauty and history, this quaint hotel fit the bill. Easy to check in and out, walkable to everything you’d want to see or do, and a great value. Highly recommend.
Séjour de 2 nuits en novembre 2023
Réponse de Your The Lubo Team le 11 déc. 2023
Dear Ella,We're thrilled to hear your kind words! Thank you for considering us a gem in the heart of Lucerne. It's fantastic that you found our hotel easy to navigate, conveniently located, and a great value. We appreciate your recommendation and can't wait to welcome you back!Best Wishes,Your The Lubo Team

10/10 Excellent

Sebastien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

PATPUKKAKORN

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Esther

Voyage en famille
Les points forts : Équipements
Für unsere kleine städtereise mit der familie nach luzern war die unterkunft perfekt. gutes preis/leistungsverhältnis, stilsichete einrichtung, sehr gute lage. einzig die beduftung in den koridorden fand ich etwas zu intensiv..😉
Séjour de 1 nuit en octobre 2023
Réponse de Your The Lubo Team le 11 déc. 2023
Dear Esther,Thanks for the positive feedback on your family trip to Lucerne. We're glad you found the accommodation fitting, with good value, stylish decor, and a great location. We've noted your comment about the corridor scent. Appreciate your feedback and look forward to hosting you again soon.Best Wishes,Your The Lubo Team

6/10 Satisfaisant

Ming yin

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Aura Gail

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The check in process is easy unless a glitch happens (glitch happened to our friends who we are traveling with). The stairs (3-4 steps) going up to where the elevator is and few more stairs going up to the room makes it difficult if you have big, heavy luggages. The room space is great! The kitchenette is great! We were able to cook dinner some nights to save money from the expensive restaurants in Lucerne. The only thing I don’t like is having only 2 pillows(1 each twin bed) and the pillow is so thin and soggy. Otherwise, bed and blanket is comfortable.
Séjour de 3 nuits en octobre 2023
Réponse de The Lubo Team le 20 oct. 2023
Hi Aura!Thank you for sharing your feedback with us. We're delighted that you found the check-in process easy and that you appreciated the room space and kitchenette. Your comment about the pillows has been noted, and we'll look into improving this aspect for future guests. We're thrilled to hear that overall you had a great stay, and we hope to welcome you back in the future. If you have any other suggestions or need assistance, please feel free to reach out. Best wishes, Your The Lubo Team

8/10 Bien

Stuart

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Caroline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent -would thoroughly recommend
Séjour de 3 nuits en octobre 2023
Réponse de Elise le 10 oct. 2023
Dear Caroline,Thank you for your review ! We hope to see you soon again !

8/10 Bien

Ricardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bom e bem localizado
Bom hotel e bem localizado. Mas não recebi as instruções de auto check 24 horas antes mesmo solicitando. Tive que ligar para saber o que fazer.
Séjour de 5 nuits en septembre 2023
Réponse de The Lubo Team le 13 oct. 2023
Dear Ricardo,Thank you for your feedback, and we're glad you found our hotel and location good. We apologize for the delay in receiving the self-check instructions. Your comments are valuable, and we will investigate what caused this communication issue to ensure it doesn't happen again. We appreciate your patience and understanding and hope that, despite this, you had an enjoyable stay. Best,Your The Lubo Team

10/10 Excellent

Daphne

Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Kaelen

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Check in was not as easy as they claim. Our safe was already locked upon arrival. Emailed front desk to have it fixed and was told housekeeper would come bynand check. Unfortunately we never even got housekeeping much less a house keeper to fix the safe.
Séjour de 2 nuits en septembre 2023
Réponse de The Lubo Team le 13 oct. 2023
Dear Kaelen,We appreciate your feedback and are sorry to hear about the inconvenience you experienced with your safe and housekeeping service. Please accept our apologies for falling short of your expectations in this regard. We take your comments seriously and will use them to improve our services and ensure a smoother check-in experience in the future. If you choose to stay with us again, we'll do our best to provide a more satisfying and hassle-free experience.Your The Lubo Team