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Avis sur La Quinta Inn & Suites by Wyndham Lubbock North

2.5 out of 5
La Quinta Inn & Suites by Wyndham Lubbock North
5006 Auburn St, Lubbock, TX

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 429 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 238 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 147 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 111 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 76 avis sur 1001." "

7,8/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

10/10 Excellent

Frank

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convient for our travels thru the area. Go to stop
Séjour de 1 nuit en mai 2024

4/10 Médiocre

myra i

Voyage en famille
Les points faibles : Personnel et service et équipements
first room the remote didnt work and the light around the mirror in the restroom did not work the restroom was very dim. asked to extend my stay and was told i could on the phone once i was at the front desk they said i couldnt extend it because my room had been booked and recommended i book a new room for $120. i booked my own room through a third party for $69. the second room had the same restroom issue very dim the mirror lights didnt work. when i went to set my luggage down i noticed there was a lot of trash on the side of the bed between the dresser. im assuming housekeeping was in a hurry the mini fridge was plugged into an outlet but would not go all the way in exposing the prongs. restrooms do not have fans for the steam of hot water and if you leave the door open the smoke alarm goes off constantly. the concerning part was the smoke alarm going off over and over and never recieved a call from the front desk to see if things were okay. although the hotel served its purpose to an extent i will not be booking at this location again.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Christopher

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Everything was dirty in our room and no one would bring us new sheets and blankets and pillows had to get them ourselves
Séjour de 1 nuit en mai 2024
Réponse de Louis Kelley FOM le 6 mai 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Louis KelleyFront Office Manager

6/10 Satisfaisant

Adryana

Voyage en famille, Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I liked the location, but the rooms and property were not kept up but just surfaced cleaned. Staff gave away my 2nd room so instead of being next to each other we were 6 rooms down. Pool was out of order and thats the reason I picked that hotel. The coffee was good but breakfast was very lacking and not good.
Séjour de 2 nuits en avril 2024
Réponse de Louis Kelley FOM le 6 mai 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Louis KelleyFront Office Manager

2/10 Horrible

Gregory

Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not a good choice.
Séjour de 1 nuit en avril 2024
Réponse de Louis Kelley FOM le 6 mai 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Louis KelleyFront Office Manager

10/10 Excellent

Anthony

Séjour de 1 nuit en mars 2024

10/10 Excellent

Jamie

Voyage d’affaires
Peaceful and quiet.
Séjour de 1 nuit en avril 2024
Réponse de Monika le 24 avr. 2024
Thank you very much for giving us five out of 5 we really appreciate you

6/10 Satisfaisant

Eleanor

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Louis Kelley FOM le 20 avr. 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,LaQuinta North Management Team

10/10 Excellent

Tomm

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place
Séjour de 1 nuit en avril 2024
Réponse de Louis Kelley FOM le 12 avr. 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Louis KelleyFront Office Manager

2/10 Horrible

michael

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I booked this room for one amount online and ended up paying DOUBLE after all of the bs fees and charges . The last 5 times I visited Lubbock I stayed at this hotel, I’ve never been charged for these things, talk about “nickel & dime “. Also they don’t accept any military ID now that I look at the check out sheet , they charged me a high rate for military. I’m in Lubbock at least 3 times a month, I’ll never stay here again and I’m putting the word out that they up charge.
Séjour de 1 nuit en mars 2024
Réponse de Louis Kelley FOM le 12 avr. 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us.. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Louis KelleyFront Office Manager

6/10 Satisfaisant

Melanie

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was not welcoming. I didn’t feel like I was a priority. When I checked out I waited at the counter for a couple of minutes said hello & the lady walked out wasn’t very kind. Didn’t communicate with me. The building seemed to be worn down with no up keeping.
Séjour de 1 nuit en mars 2024
Réponse de Louis Kelley FOM le 4 avr. 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,LaQuinta Management

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel.
Séjour de 1 nuit en mars 2024
Réponse de Louis Kelley FOM le 4 avr. 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,LaQuinta Management

8/10 Bien

Earl

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is in good shape as much of it that i saw.
Séjour de 2 nuits en mars 2024
Réponse de Louis Kelley FOM le 4 avr. 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. It is always a pleasure to receive positive feedback.I am particularly pleased that you found _____[description of compliment]______. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,LaQuinta Management

10/10 Excellent

Joseph

Séjour de 2 nuits en mars 2024
Réponse de Louis Kelley FOM le 20 avr. 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,LaQuinta North Management Team

10/10 Excellent

Nicole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mars 2024
Réponse de Louis Kelley FOM le 4 avr. 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. It is always a pleasure to receive positive feedback.I am particularly pleased that you found _____[description of compliment]______. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,LaQuinta Management

10/10 Excellent

Edelia T

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great breakfast
Séjour de 1 nuit en mars 2024
Réponse de Louis Kelley FOM le 4 avr. 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. It is always a pleasure to receive positive feedback.. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,LaQuinta Management

6/10 Satisfaisant

Gary

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Room doors closed really loudly. Kept waking me up. Also dogs barking in rooms made it hard to sleep
Séjour de 1 nuit en mars 2024
Réponse de Louis Kelley FOM le 4 avr. 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. It is always a pleasure to receive positive feedback.I am particularly pleased that you found _____[description of compliment]______. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,LaQuinta Management

4/10 Médiocre

Robert

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Booked a room for the weekend because it was advertising and indoor pool and hot tub because my daughter loves to swim. The pool was under construction when we arrived. Talked to the front desk and said that since we booked through expedia then they were respomsible for the misinformation. Tried to call expedia about a refind and to change hotels but could not speak to anyone directly. Do not book at la quinta and do not use expedia to book.
Séjour de 2 nuits en mars 2024
Réponse de Louis Kelley FOM le 4 avr. 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,LaQuinta Management

6/10 Satisfaisant

Diana

Les points faibles : Équipements
There appears to be a lot of construction around
Séjour de 4 nuits en février 2024
Réponse de Louis Kelley FOM le 4 avr. 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,LaQuinta Management

10/10 Excellent

Ilangovan

Séjour de 1 nuit en février 2024
Réponse de Louis Kelley FOM le 4 avr. 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Lubbock North. It is always a pleasure to receive positive feedback.I am particularly pleased that you found _____[description of compliment]______. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,LaQuinta Management

2/10 Horrible

Julie K, Lockney

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dirty sheet and mattress pad
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Matthew

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room descriptions are inaccurate. After booking a non refundable room that says will "sleep 5 people" and getting there to only see two double beds, was a disappointment. Not only were the rooms dirty, stains on the couches and comforters and walls and just dirty everywhere. I then tried to call the downstairs main desk, so I picked up the phone in the room, and it was completely unhooked. And no cord to even plug it in. The tv also did not work. We went down to talk to them, and had to pay to upgrade, which again, disappointment. After getting to the next room, it was a little better, but still just gross. Everything was dirty. The tub would fill up with water when just taking a shower, stains and fingerprints just everywhere in the room. The walls are filthy. Couch stains my son didn't even want to sit on the couch. There looked to be blood stains or something on the sheets of the bed as well. Never again will we stay at any La Quinta.
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Rebecca

Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Maintenance needs to be done Seriously $ 9 for 2 bottles of water ! Wasn’t too happy this time
Séjour de 1 nuit en février 2024

8/10 Bien

Shirley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024

10/10 Excellent

Saeed

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet place and nice staff.
Séjour de 1 nuit en février 2024

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DEK
The only item where we had a problem was that they did NOT say on website that fee for our little 4# Yorkie was $25/night. It would have been nice to know that before we arrived.
Séjour de 1 nuit en février 2024

4/10 Médiocre

Gerald

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Problems with hotel in LBB no soap No coffee supplies No Do Not Disturb sign TV sound quality is bad Pool appears to have been out of commission for some time
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

David

Voyage d’affaires
Overall average hotel.
Séjour de 2 nuits en février 2024

8/10 Bien

Nereida

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Mary

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We like staying here when we go to Dr. appointments
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Tina

Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Rocio

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service
Room was missing most of the toiletries. Sofabed did not have sheets and mattress was ripped. Next day did not get housekeeping done. Left note for towels and did not get none.
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Norma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in was smooth and very welcoming. Staff is awesome. Most definitely coming back.
Séjour de 5 nuits en janvier 2024

10/10 Excellent

Jose

Séjour de 1 nuit en janvier 2024

8/10 Bien

Sarah

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Cynthia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Family had a wonderful time. It was quiet.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Odie

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Evelyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Proximity to shopping and restaurants/eateries. I didn’t like that they omit had on luggage cart. Definitely needs 1 more
Séjour de 1 nuit en janvier 2024

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Frank

Séjour de 1 nuit en janvier 2024

2/10 Horrible

Mason

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Didn't have pillows. Front desk tried giving me a folded fitted sheet to use as a pillow. Day 2 of our stay, the water was shut off for 5 hrs.

8/10 Bien

Gustavo

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Buen hotel.
Buen hotel, limpio, comodo, el desayuno podría mejorar.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Diana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The level of online booking was good. The front desk did advise of a pending booking charge and the amout for that was refundable. I would like to add in regard to negative reviews. Not once did I see any roaches and going forward I wouldn't mind visiting again.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Sherry

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Abigail

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

8/10 Bien

Gregory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Dave

Les points faibles : Personnel et service
Wifi wouldn't connect...TV service was spotty at best. Had no soap or shampoo in bathroom. Not worth the money!
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Ange

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved how quiet it was. The staff were warm and helpful. The breakfast was great
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Mukesh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean room, breakfast area and overall property. The area, parking lot felt very safe.
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Rose

Voyage en famille
Les points faibles : Confort de la chambre
Séjour de 1 nuit en décembre 2023