Dear Kathy,Thank you for visiting us,We would like to know more about your recent experience. Please, send us your valuable comments.Best regards,

Dear Simone,Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations.Regarding your concerns about meal times, please note that lunch service ends at 5:00 PM and dinner service begins at 5:30 PM in all our restaurants. Indeed we also offer additional services such as the SPA, bottles of wine, and special dinners with lobster. While we do provide these extra services, we always strive to ensure that all guests receive excellent service and that our all-inclusive program is fully fulfilled.We regret to hear that the quality of our alcoholic beverages did not meet your expectations. Your feedback regarding our food offerings is also noted, and we appreciate your input as we are always looking for areas where we can improve. We would have welcomed the opportunity to address your concerns and preferences during your stay.We understand that our property may not be the right fit for everyone, and we respect your decision not to return. We sincerely apologize for any inconvenience you may have experienced and wish you all the best in your future travels. Should you ever reconsider, we would love the opportunity to enhance your experience and regain your trust.Best regards,

Hola Jose,Thank you for choosing us for your stay and for taking the time to rate your experience. We value your feedback and would love to learn more about your visit. If you have any additional comments to share, we'd greatly appreciate it.Looking forward to welcoming you back in the future!Best regards,

Dear Evangeline,We are happy to hear that you had a great experience at our property! Your positive feedback means a lot to us, and we're looking forward to welcoming you back for another wonderful stay. Thank you for choosing Sandos, and we can't wait to serve you soon!

Hi Scott,Thank you for recognizing the great work of our team, they all send you their best wishes and thank you for the time invested in leaving us positive comments! See you soon,

Dear Tammy L,We are extremely sorry to read that your overall vacation experience in our hotel was affected by the sickness you describe. We completely understand your concerns and we do appreciate that you share them with us. In the explanation below we want to describe the procedures we have in place to always assure the health and safety of all our visitors. As a hotel visited by more than 15,000 new guests every month and serving food to over 600 people a day, we take a big interest in the health and safety issue. As you can imagine, if we have a problem with the food of any of our restaurants, the cleaning of food surfaces, the storage room temperatures, the cleanliness of the pools, or any other health concern, hundreds of guests would be affected by the lack of follow up of procedures. From the moment food items arrive to our storage rooms, temperatures and food quality are registered and confirmed by quality controls. In the kitchen areas, we keep all temperature logs from kitchen freezers and refrigerators and assure the responsible handling of food items with knives, cutting tables per food item to avoid cross contamination. We use special authorized products to clean surfaces, plates, silver wear as well as food items and we follow very strictly the pre-clean, main clean, rinse and disinfection program to assure the safety of our products and well-being of our visitors. We understand that most people generally attribute their discomfort to the last food item consumption, but we have learned from specialists this is rarely the reason for illness. Doctors confirm that clients react differently to a change of climate between the home front and the holiday destination or eat and drink in other amounts and at other times then they are used to at home, participate in excursions… lots of factors out of our reach can lead to stomach upset. Yet, there is nothing which can support any claim that in our hotel there is a problem with either hygiene or the quality of our products or food, nor the water. A lot of people arrive to this destination with the immunity of their body on low level, get an infection during the flight, leave the hotel by bus, taxi and visit the surrounding of Mexico, in our hotel hundreds of guests a day do not eat lunch and/ or dinner at the resort as our numbers in the restaurants prove. Although we provide disinfectant at the entrance of every restaurant and in public areas, a lot of guests refuse to use it. Although we can never know where our guest's consumed food and drinks before, during and after their holidays in Mexico, we are very sorry for their medical condition, but we know this should not necessarily be an indicator that the issue is the responsibility of our hotel or because of problems with our procedures. We certainly see nothing which should make us believe that we have any problem with our hygiene, quality of food or water supply. If our concierge desk would have been contacted about the illnes

Hola Nardia,Thank you for your nice review!We're so glad to read that you had an amazing time at Sandos Finisterra.It's also fantastic to know that everyone provided you with the best service and that we met your culinary preferences.We can not wait to be your host again in this, your home away from home.Kind regards

Dear Donald,Thank you for taking the time to write the review, we really excited to hear that you had a great time during your stay and hopefully you will consider us for your future plans.

Dear Michael,Thank you for taking the time to write the review, we really excited to hear that you had a great time during your stay and hopefully you will consider us for your future plans.

Hi Courtney,Thank you for choosing us for your stay and for taking the time to rate your experience. We value your feedback and would love to learn more about your visit. If you have any additional comments to share, we'd greatly appreciate it.Looking forward to welcoming you back in the future!Best regards,

Hi Marta,Thank you for choosing us for your stay and for taking the time to rate your experience. We value your feedback and would love to learn more about your visit. If you have any additional comments to share, we'd greatly appreciate it.Looking forward to welcoming you back in the future!Best regards,

Dear Andrea,We are happy to hear that you had a great experience at our property! Your positive feedback means a lot to us, and we're looking forward to welcoming you back for another wonderful stay. Thank you for choosing Sandos, and we can't wait to serve you soon!

Dear William,Thank you for taking the time to write the review, we really excited to hear that you had a great time during your stay and hopefully you will consider us for your future plans.

Hello Aidan,We appreciate you taking the time to provide us with your personal feedback on your stay with us. We are sorry to know that your experience was not what you expectedWe hope you could give us the opportunity to serve you again in order to change your experience.

Hi Justin P,Thank you very much for appreciating the excellence in service, the food, the location and for recommending us to future travelers!Your Mexican family is waiting for you.See you soon

Dear Saturnius,Thank you for taking the time to write the review, we really excited to hear that you had a great time during your stay and hopefully you will consider us for your future plans.

Dear Shelly,Thank you for taking the time to write the review, we really excited to hear that you had a great time during your stay and hopefully you will consider us for your future plans.

Estimado Francisco,Gracias por tomarse el tiempo de escribir la reseña, estamos muy emocionados de saber que la pasó muy bien durante su estadía y esperamos que nos considere para sus planes futuros.

Dear Joshua,I'm sorry to hear that you didn't enjoy the food during your stay. Your feedback is valuable to us, and we apologize if the culinary experience didn't meet your expectations. We strive to provide a variety of delicious options to cater to all tastes, however, were always open to listen into your food preferences as your satisfaction is our top priority unfortunately we can’t make amends after your departure. We hope you can grant us another opportunity to ensure that every aspect of your stay meets or exceeds your expectations.

Dear Michelle,The scenery sounds absolutely breathtaking! Being nestled into a cliff with views of both the ocean and the marina must create a truly unforgettable experience. It sounds like the perfect setting for a relaxing getaway. We hope to be your host again on this your second home

Hi Claudia,Thank you for choosing us for your stay and for taking the time to rate your experience. We value your feedback and would love to learn more about your visit. If you have any additional comments to share, we'd greatly appreciate it.Looking forward to welcoming you back in the future!Best regards,

Dear MarcelaThank you for sharing your feedback about your stay. We apologize for the issues you encountered with the AC and tap water in your room. Your concerns have been noted, and we will address them promptly. Please rest assured that we have a 24/7 operator on our phone line and a maintenance technician available to assist with any issues. We appreciate your understanding and hope to welcome you back for a better experience in the future.

Hola Danny E,Thank you very much for taking the time to provide us with your feedback. We regret to know that we gave you the impression of having water-down drinks, I apologize, and, as an alternative, I suggest you order your drinks doubles. On the other hand, possibly during the warm hours in Cabo around the pool, the ice may melt quickly and give that impression. Your input is invaluable to us as we continuously work to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future and exceed your expectations.

Dear Kevin,,Thank you for taking the time to write the review, we really excited to hear that you had a great time during your stay and hopefully you will consider us for your future plans.

Dear William,We are glad that you enjoyed your stay with us! We appreciate your kind words and hope to see you again soon. Thanks for sharing your positive experience!

Dear Dale,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the food options, quality, and excellent service during your stay. We appreciate your suggestions for improvement regarding the availability of umbrellas at the pools, the availability of fruit at meals, and the portion sizes of salad dressing. Your comments will be passed along to the relevant departments for consideration as we continually strive to enhance the guest experience. We hope to welcome you back again in the future.

Dear Christine,We are happy to hear that you had a great experience at our property! Your positive feedback means a lot to us, and we're looking forward to welcoming you back for another wonderful stay. Thank you for choosing Sandos, and we can't wait to serve you soon!

Hi Shae,Thank you for choosing us for your stay and for taking the time to rate your experience. We value your feedback and would love to learn more about your visit. If you have any additional comments to share, we'd greatly appreciate it.Looking forward to welcoming you back in the future!Best regards,

Hola Jordan,Thank you for sharing your feedback with us. We're glad you appreciated the beauty of our property and enjoyed the drinks at the bars. We apologize that the food and pool seating did not meet your expectations. Your comments are valuable to us, and we'll use them to make improvements where needed. If you decide to visit us again in the future, we hope to provide a better experience that aligns more closely with your preferences.David Madrid

Dear Mark,It's wonderful to hear that you found the location and architecture of the property to be absolutely amazing, akin to a European villa. However, I'm sorry to learn about the inconsistencies you experienced with the food and drink service. I'm glad you found some solace in the quality of food at Tortuga restaurant and through room service. Your feedback about dinner struggles and long waits for service will be shared with our team for improvement. We appreciate your understanding. We look forward to welcoming you back, and we'll strive to ensure a more consistent, we are always open to listening to our guests' needs to cater to each taste and make an enjoyable dining experience, and we would have loved to listen to your likes, nevertheless, I invite you to approach our concierge desk to provide us with suggestions to improve your next stay. Thank you for sharing your insights, and we'll work hard to make your next visit even better.

Hi Precious,Thank you for choosing us for your stay and for taking the time to rate your experience. We value your feedback and would love to learn more about your visit. If you have any additional comments to share, we'd greatly appreciate it.Looking forward to welcoming you back in the future!Best regards,

Hi Donald,We are happy to hear that you had a great experience at our property! Your positive feedback means a lot to us, and we're looking forward to welcoming you back for another wonderful stay. Thank you for choosing Sandos, and we can't wait to serve you soon!

Dear Renee,Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation.

Dear Garry,Thank you for sharing your experience at our property. We're pleased to hear that you found our location and architecture interesting, with picturesque views of the ocean and harbor. We're also glad you enjoyed the variety of bars and restaurants offering different cuisines, as well as the pools.Your feedback regarding the variable service and loud music is valuable to us, and we apologize for any inconsistency you experienced. We'll address these concerns with our team to ensure a more consistent and enjoyable experience for all our guests.If you decide to visit us again in the future, please don't hesitate to let us know if there's anything we can do to make your stay even better. We appreciate your feedback and hope to have the opportunity to welcome you back soon.

Hello Olga,We appreciate you taking the time to provide us with your personal feedback on your stay with us. We are sorry to know that your experience was not what you expectedWe hope you could give us the opportunity to serve you again in order to change your experience.

Dear Rohit,We are glad that you enjoyed your stay with us! We appreciate your kind words and hope to see you again soon. Thanks for sharing your positive experience!

Hi Snehal,Thank you for choosing us for your stay and for taking the time to rate your experience. We value your feedback and would love to learn more about your visit. If you have any additional comments to share, we'd greatly appreciate it.Looking forward to welcoming you back in the future!Best regards,

Hello Emmanuel,Your feedback matters to us! Thank you for your positive rating. We're glad you enjoyed your time with us. If there's anything specific you'd like to share about your stay, please feel free to let us know.We can't wait to have you back again!Warm regards,

Dear Cindy,We're delighted that our team made a positive impression on you! Thank you for your feedback on the food and drinks; we appreciate your honesty and will take it into consideration as we strive to improve our offerings.We're glad to hear that you found the surrounding areas convenient, and we hope that added to the enjoyment of your stay. It's fantastic to know that you would choose to stay with us again in the future. We look forward to welcoming you back and exceeding your expectations on your next visit!

Dear Evelyn,Thank you for taking the time to write the review, we really excited to hear that you had a great time during your stay and hopefully you will consider us for your future plans.David Madrid

Hola Nanette,We are glad that you enjoyed your stay with us! We appreciate your kind words and hope to see you again soon. Thanks for sharing your positive experience!

Dear Michael,We're delighted to hear that you found our staff and service excellent and that you felt safe and welcomed during your stay. However, we sincerely apologize for the disappointing experience you had at Emiliano's, our Italian restaurant. It's unacceptable that your wife's dinner was significantly delayed, and we apologize for the inconvenience and frustration this caused. Our guests' satisfaction is our top priority, and we regret that we fell short of meeting your expectations on this occasion.We appreciate you bringing this matter to our attention and allowing us the opportunity to address it. Rest assured, we will investigate the incident further and take appropriate measures to prevent similar occurrences in the future. It's important to us that all our guests have a pleasant dining experience, and we apologize for any inconvenience caused by the service and food quality at Emiliano's.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional dining experience you deserve.

Dear CaseyThank you for choosing Sandos for your recent stay, and for taking the time to share your feedback with us. We're delighted to hear that you and your girlfriend had a great overall experience and that our staff left a positive impression on you with their accommodating service.We're sorry to hear that the variety of food options didn't fully meet your expectations by the end of your stay. We continuously strive to provide diverse and high-quality dining experiences for all our guests, and we appreciate your feedback as it helps us identify areas for improvement.Rest assured, we will share your comments with our culinary team to ensure that we maintain the quality of our offerings and explore ways to enhance the dining experience for our guests.We're glad that despite this issue, you still highly recommend Sandos for couples or family trips, emphasizing the relaxing and family-friendly atmosphere that we aim to provide. We hope to have the opportunity to welcome you back in the future and exceed your expectations in every aspect of your stay.Thank you again for your valuable feedback, and we look forward to serving you again soon.

Dear Lori,Thank you for choosing Sandos for your recent stay in Cabo! We're thrilled to hear that you loved our property and that it's become your favorite location. Your compliments about our food and staff are truly appreciated, and we're delighted that you found both to be amazing.Thank you again for your positive feedback, and we look forward to welcoming you back to Sandos for many more memorable stays!

Dear Debbie,I understand your concerns regarding the hotel's accessibility for people with mobility issues. It's important to note that our property was built in the 1970s, when building standards and architecture weren't as focused on including people with mobility difficulties. Additionally, since our hotel is built on cliffs and rocks, we understand that it may pose additional challenges in terms of accessibility.We appreciate your suggestion of offering a golf cart or shuttle service to assist guests with mobility issues in navigating the steep entrance. Rest assured that we will pass your idea along to the general management.Your feedback regarding the food helps us identify areas for improvement, and we will work on providing a more satisfying gastronomic experience in the future. However, please note that we source our food daily from local suppliers to cook and serve every day. During your next visit, we would love to hear your culinary preferences so that you don't feel limited to just breaded fish.Thank you for recommending our property despite the mentioned challenges. We value your feedback and look forward to welcoming you again in the future.

Dear Paul,Thank you for sharing your wonderful experience at our property! We're delighted to hear that you had an incredible time and that our convenient location near the Marina and downtown added to your enjoyment. It's great to know that you found plenty to do and see, ensuring that you were never bored during your stay.We're thrilled that your first visit to our property was memorable and that you're considering returning.However, we're deeply concerned to hear about your experience with a staff member displaying inappropriate behavior. This is completely unacceptable and does not reflect the values and standards we aim to provide. Rest assured, we take such matters very seriously, and we will investigate and address this issue immediately to ensure that all our guests feel safe and respected at all times.On a positive note, we're glad to hear that the majority of our team members provided phenomenal hospitality and left a positive impression on you. We'll be sure to pass along your kind words to our staff members.Thank you once again for choosing to stay with us and for your valuable feedback. We appreciate your support and hope to have the opportunity to welcome you back for more unforgettable memories in the future.

Dear Susan,Thank you for sharing your experience at Sandos Finisterra resort with us! We're glad to hear that overall, you had a nice time during your stay.We appreciate your feedback regarding the condition of some areas of the resort. Rest assured, we continuously strive to maintain and improve our facilities to ensure that our guests have a comfortable and enjoyable stay.It's wonderful to hear that you enjoyed the breakfast buffet and the pizza options by the adult pool. We're delighted that these culinary offerings met your expectations. However, we're sorry to hear that you found the dinner options lacking in taste. Your feedback regarding the dinner service and the mixed reviews on the servers is valuable to us, and we will address these concerns with our team to ensure that we provide consistent and exceptional service to all our guests.We're pleased that you found the location of our resort convenient for exploring the Harbor and nightlife in Cabo. Thank you for your kind words about our check-in process and the bartenders.Overall, we're grateful for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

Hi David Andrew,Thank you for choosing us for your stay and for taking the time to rate your experience. We value your feedback and would love to learn more about your visit. If you have any additional comments to share, we'd greatly appreciate it.Looking forward to welcoming you back in the future!Best regards,

Dear Roni,Thank you for sharing your wonderful experience with us! We're thrilled to hear that our staff, especially Francisco, went above and beyond to make your stay memorable, even going as far as bringing medicine to your room when you weren't feeling well. We'll be sure to pass along your kind words to Francisco and the rest of our team. We hope to welcome you back again soon for another fantastic stay!

Dear Rex,We're delighted to hear about your positive experience at our resort! It's wonderful to know that our team went above and beyond to assist you, especially in a situation as important as finding a battery for your insulin pump. Providing exceptional service and ensuring our guests have everything they need is always our top priority. Thank you for your kind words about the cleanliness, food, and entertainment as well. We hope to welcome you back soon for another fantastic stay!