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Avis sur The Ambrose

3.5 out of 5
The Ambrose
1255 20th Street, Santa Monica, CA

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 499 avis sur 729." "
Note des voyageurs de 8 (Bien), d’après 146 avis sur 729." "
Note des voyageurs de 6 (Satisfaisant), d’après 46 avis sur 729." "
Note des voyageurs de 4 (Médiocre), d’après 25 avis sur 729." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 729." "

9,6/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Benjamin

Séjour de 2 nuits en janvier 2024
Réponse de BB le 25 févr. 2024
Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.Thank you for choosing The Ambrose Hotel!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Propreté, Amabilité du personnel et apéritif offert tous les soirs.
Séjour de 3 nuits en août 2019
Réponse de Hilary le 15 août 2019
We are so happy to hear you enjoyed your stay. We hope that you had safe travels home. We would appreciate your time to fill out the hotel survey letting us know your thoughts.

10/10 Excellent

Olivia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe experience
Hôtel très agréable A l'ecart de l'agitation du centre Personnel très à l'écoute et très serviable Nous avions besoin d'une balance pour nos bagages ,il se sont démenés pour nous trouver cela Petit déjeuner excellent et terrasse très agréable
Séjour de 1 nuit en juin 2019
Réponse de Hilary West le 23 juil. 2019
We are thrilled you enjoyed your stay. WE do strive for out guest to feel welcome and home away from home.We do hope that you have posted in the survey after you checked out. If you remember any one who went above and beyond to help you please let us know.

10/10 Excellent

Voyageur vérifié

Hotel parfait pour un séjour à Santa Monica, en dehors du centre touristique mais proche de tous service. Personnel charmant,
Séjour de 3 nuits en août 2018
Réponse de Hilary West le 16 oct. 2018
Thank you for staying with us, glad you enjoyed your stay.

8/10 Bien

Lauresp

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très agréable à Santa Monica
Un petit hôtel très agréable dans un quartier calme de Santa Monica. Bon accueil, chambrés confortables. L'hôtel est un peu éloigné du bord de l'océan (7mn de voiture) mais gagne du coup en tranquillité. Les petits déjeuners continentaux compris sont très bons mais il n'y a pas de salle pour les prendre et c'est un peu anarchique pour trouver une place pour poser son assiette. En famille, il est quasi impossible de s'assoir ensemble pour démarrer la journée. C'est le bémol de cet hôtel.

10/10 Excellent

Myriam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ambrose
très bel hotel, on se croit dans un spa tellement c'est relax

10/10 Excellent

Claudia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy parking
Séjour de 1 nuit en mai 2024
Réponse de Nicole le 20 mai 2024
Thank you for your review! We are delighted to hear that you enjoyed your stay and hope to welcome you back to The Ambrose!

8/10 Bien

Sherri, Dallas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Nicole le 20 mai 2024
Thank you for your review! We hope to welcome you back soon! Thank you for choosing the Ambrose Hotel!

10/10 Excellent

Cristian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Nicole le 16 mai 2024
Thank you for taking the time to leave a review. We are so glad you enjoyed your stay. We hope to welcome you back to The Ambrose soon!

10/10 Excellent

Manuel, Mexico City

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Nicole le 13 mai 2024
Thank you for the wonderful review! We are ecstatic to hear that you enjoyed your stay. We hope to welcome you back to The Ambrose Hotel soon!

10/10 Excellent

Edward, North Las Vegas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Nicole le 13 mai 2024
Thank you for the fantastic review! We are delighted to hear that you enjoyed your stay. We hope to welcome you back to The Ambrose Hotel soon!

10/10 Excellent

Johnathan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay will come again
Séjour de 3 nuits en avril 2024
Réponse de Nicole le 13 mai 2024
Thank you for the fantastic 5-star review! We are thrilled to hear that you had a great stay. We look forward to welcoming you back to The Ambrose Hotel!

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Nicole le 13 mai 2024
Thank you for the wonderful review! We are delighted to hear that you enjoyed your stay. We hope to welcome you back to The Ambrose Hotel soon!

10/10 Excellent

Renee

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Brandon was extremely welcoming and always made sure that we had a great stay!
Séjour de 2 nuits en avril 2024
Réponse de Nicole le 23 avr. 2024
Thank you for your fantastic 5-star review! It brings us immense joy to learn that Brandon's efforts left such a positive impression on your stay. We look forward to welcoming you back to The Ambrose Hotel!

6/10 Satisfaisant

Yeri

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Nicole le 22 avr. 2024
Thank you for taking the time to share your review! Your feedback is appreciated and will be shared with our staff. We hope to welcome you back to The Ambrose Hotel!

10/10 Excellent

Gerrianne

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a lovely small hotel near UCLA Medical Center in St. John’s Hospital. It is not in the center of the dining or shopping scene for Santa Monica, but is an easy Uber ride away if that’s where you were going. They do have nice restaurant delivery options and there’s a beautiful bakery across the street for breakfast and a light lunch. if you are visiting Santa Monica because of a friend or relative at the medical center, there is a medical center rate at the hotel as well. While I couldn’t participate in the evening Wine hours because of my schedule it’s a wonderful amenity that I saw many people taking advantage of . I’d like to thank Brandon and Nick for being so kind during my long visit.
Séjour de 6 nuits en avril 2024
Réponse de Nicole le 20 avr. 2024
Thank you for the fantastic review! We're overjoyed to hear that you enjoyed your stay with us. We're glad Brandon and Nick made your visit pleasant. We hope to welcome you back soon!

10/10 Excellent

Yisheng

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Draft beer👍
Séjour de 2 nuits en avril 2024
Réponse de Nicole le 20 avr. 2024
Thank you for your 5-star review! We are delighted to hear that you enjoyed participating in our Santa Monica Sips Hour!. We hope to welcome you back soon to The Ambrose.

10/10 Excellent

IAN

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Small intimate luxury property offering a tranquil oasis near to the centre. Free car ride to local areas a helpful bonus along with the free wine every evening. Staff were super friendly and helpful. Nothing negative would stay again if in the area
Séjour de 3 nuits en avril 2024
Réponse de Nick le 18 avr. 2024
Thank you for your wonderful review! We're delighted you enjoyed our tranquil oasis, complimentary car rides, and evening wine offerings. We look forward to welcoming you back next time you're in the area!

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely perfect! Friendly staff. Great location, comfortable bed,complementary coffee, wine an beer. Excellent stay.
Séjour de 2 nuits en avril 2024
Réponse de Nick le 14 avr. 2024
Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay with us, from our friendly staff to our convenient location and comfy amenities. We hope to welcome you back soon!

10/10 Excellent

Julia

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Great service. Lovely atmosphere. Only down side was that we could hear a nearby TV both nights ( we were in room 204 )
Séjour de 2 nuits en avril 2024
Réponse de Nick le 14 avr. 2024
Thank you for sharing your experience! We're delighted you enjoyed our service and atmosphere. We appreciate your feedback about the noise and will address it. We hope to welcome you back for an even better stay!

10/10 Excellent

Sanyukta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Nick le 14 avr. 2024
Thank you for your positive review! We're thrilled you had a great experience with us. We look forward to welcoming you back soon!

10/10 Excellent

Paul

Séjour de 2 nuits en février 2024
Réponse de Nick le 10 avr. 2024
We're glad you had a fantastic stay with us. Looking forward to hosting you again in the future!

10/10 Excellent

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location was convenient for accessing many areas around town. The car service was a nice touch. The parking was ample, the room was well stocked with many amenities and very clean.
Séjour de 3 nuits en avril 2024
Réponse de Nick le 9 avr. 2024
Thank you for choosing to stay with us! We're thrilled you found our convenient location and car service to your liking, and we're delighted to hear you enjoyed our ample parking and well-stocked, clean rooms. We look forward to welcoming you back into this comfortable retreat soon!

10/10 Excellent

Josh

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful. thanks again, - JOSH
Séjour de 7 nuits en mars 2024
Réponse de Nicole le 8 avr. 2024
Thank you for your fantastic 5-star review! We are delighted to hear that you had a wonderful stay with us. We hope to welcome you back to The Ambrose!

10/10 Excellent

Lisa

Séjour de 4 nuits en avril 2024
Réponse de Nicole le 28 avr. 2024
Thank you for the wonderful review! We are ecstatic to hear that you enjoyed your stay with us. We look forward to welcoming you back to The Ambrose Hotel!

8/10 Bien

Afsoon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Nicole le 6 avr. 2024
Thank you for taking the time to complete your review! We are delighted to see that you enjoyed your stay. We thank you for choosing The Ambrose Hotel and hope to welcome you back soon!

6/10 Satisfaisant

Sandy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Nicole le 4 avr. 2024
Thank you for taking the time to review our hotel. We will share your feedback with our staff. We thank you for choosing The Ambrose Hotel and hope to welcome you back soon!

10/10 Excellent

María gloria Cabrales

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en mars 2024
Réponse de Nicole le 6 avr. 2024
We are happy to hear that you enjoyed your stay! We appreciate your feedback and hope to welcome you back soon!

10/10 Excellent

Asser

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would recommend to anyone
Séjour de 2 nuits en mars 2024
Réponse de Nick le 30 mars 2024
We're delighted to hear that you had a wonderful experience with us! Thank you for your recommendation; we look forward to welcoming you back soon!

10/10 Excellent

Nadia

Séjour de 1 nuit en mars 2024
Réponse de Nick le 16 avr. 2024
Thanks for staying with us! We'd love to see you back soon.

10/10 Excellent

Damon

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was cute and the staff was very helpful. They offer free coffee, tea and water all day, as well as wine and beer for a few hours in the evening. They also offer a free 3 mile shuttle until 8pm so you can enjoy dinner in downtown Santa Monica without having to worry about finding parking. The bakery in front of the hotel was delicious. My husband and I have already talked about staying at this hotel again if we return to Santa Monica during our stay. Highly recommended.
Séjour de 2 nuits en mars 2024
Réponse de Nick le 27 mars 2024
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our cozy ambiance, attentive staff, complimentary amenities, and convenient shuttle service. We look forward to welcoming you and your husband back on your next visit to Santa Monica!

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Nick le 27 mars 2024
Thank you for sharing your experience with us. We appreciate your recommendation and hope to have the pleasure of hosting you again in the future.

8/10 Bien

Kenita

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Key card didn’t work after the first night.
Séjour de 2 nuits en mars 2024
Réponse de Nick le 26 mars 2024
We apologize for any inconvenience caused by the key card issue after the first night of your stay. Please know that we've taken note of this and will ensure it's addressed promptly. Thank you for bringing it to our attention, and we hope it didn't overshadow the rest of your experience with us.

8/10 Bien

Sarah, Colts Neck

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely boutique hotel. Nice beds and baths. Love all the little areas to hang out around the lobby and outside. Like different “rooms”. Free tea and coffee all day is fantastic!
Séjour de 1 nuit en mars 2024
Réponse de Nick le 26 mars 2024
Thank you for your wonderful feedback! We're delighted you enjoyed your stay at our boutique hotel, finding comfort in our beds and baths, and discovering the various cozy nooks in our lobby and outdoor areas. We're glad you appreciated the complimentary tea and coffee, and we look forward to hosting you again in the future!

10/10 Excellent

Dimitriy, san francisco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Simply amazing. A bit priceybyt worth it
Séjour de 1 nuit en mars 2024
Réponse de Nick le 16 mars 2024
Thank you for your feedback! We're thrilled to hear that you found your experience with us to be simply amazing. While we strive to offer the best possible value for our guests, we understand concerns about pricing and continually work to ensure our offerings align with the exceptional service and amenities we provide. We hope to welcome you back for another wonderful stay in the future!

10/10 Excellent

hector

Les points forts : Propreté
El hotel esta muy acogedor, muy limpio y con un servicio de primera
Séjour de 1 nuit en mars 2024
Réponse de Taylor le 18 mars 2024
Muchas gracias por sus amables palabras! Estamos encantados de saber que encontró nuestro hotel acogedor, limpio y que disfrutó de nuestro servicio de primera clase. Esperamos tener el placer de darle la bienvenida nuevamente pronto

6/10 Satisfaisant

Deborah, Scotch Plains

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en mars 2024
Réponse de Brandon le 17 mars 2024
Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.

10/10 Excellent

Ana

Séjour de 3 nuits en février 2024
Réponse de Nicole le 4 avr. 2024
We are delighted to hear that you had a wonderful stay with us! We thank you for choosing The Ambrose Hotel and hope to welcome you back soon!

10/10 Excellent

Karen

Séjour de 3 nuits en février 2024
Réponse de Nick le 21 févr. 2024
Thank you for staying with us! We appreciate your choice and hope you had a pleasant experience. Looking forward to welcoming you back in the future!

10/10 Excellent

Linda, Huntington Beach

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great botique hotel
Séjour de 1 nuit en février 2024
Réponse de Nick le 21 févr. 2024
Thank you for staying at our boutique hotel! We're delighted to hear you had a fantastic experience. We look forward to welcoming you back for another memorable stay!

8/10 Bien

Robert

Séjour de 1 nuit en février 2024
Réponse de Nick le 21 févr. 2024
Thank you for choosing to stay with us! We're thrilled you enjoyed your time here and hope to welcome you back soon.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent in every way EXCEPT: using the TV was impossible. We spent an hour trying to figure out how to access the channel we wanted to watch. Gave up, finally! Please - can't things be less complex when it comes to simply wanting to watch TV???
Séjour de 1 nuit en février 2024
Réponse de Nick le 21 févr. 2024
Thank you for your recent stay and for sharing your experience with us. We sincerely apologize for the inconvenience you encountered with the TV system. Your feedback is invaluable, and we will address this issue to ensure a smoother and more user-friendly experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to make it up to you on your next visit.

4/10 Médiocre

Katherine

Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
No water for the whole stay
Séjour de 1 nuit en février 2024
Réponse de Nicole le 29 févr. 2024
Dear Guest,We apologize for the inconvenience caused by the oversight in providing water during your stay. Ensuring your comfort is our priority, and we regret failing to meet this expectation.Please feel free to contact us directly if there is anything we can assist you with. We look forward to the opportunity to serve you better in the future.

10/10 Excellent

Dean, Woonsocket

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place. Very accommodating. Love the neighborhood. Super staff.
Séjour de 2 nuits en février 2024
Réponse de Nick le 5 févr. 2024
Thank you for sharing your delightful experience with us! We're thrilled to hear that your stay at the hotel was great, and we're delighted that you found the place accommodating. The charming neighborhood and our super staff are indeed treasures. We hope to welcome you back soon for another wonderful stay!

8/10 Bien

Britt, Austin

Voyage en famille
Les points forts : Propreté et personnel et service
Water pressure was not good needs bath tub
Séjour de 2 nuits en janvier 2024
Réponse de Nicole le 29 févr. 2024
Dear Guest,We sincerely apologize for the inconvenience caused by the water pressure issue during your recent stay. Ensuring your comfort is our top priority, and we regret falling short of your expectations.Please feel free to contact us directly if there is anything we can assist you with. We look forward to the opportunity to serve you better in the future.

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is my 2nd time at the property and for good reason - it's safe, clean, the staff is incredibly professional and accommodating. I will be a returning guest for sure!
Séjour de 1 nuit en janvier 2024
Réponse de Nick le 31 janv. 2024
Thank you for your kind words and for choosing our property again! We're delighted to hear that you feel safe, appreciate our cleanliness, and value our professional and accommodating staff. We look forward to welcoming you back for your next stay!

10/10 Excellent

Christine C

Voyage en famille
Perfect stay
Perfect hotel with location and comfort. Possibly over priced but Santa Monica is overpriced generally.
Séjour de 7 nuits en janvier 2024
Réponse de Nick le 28 janv. 2024
Thank you for your kind words and feedback! We're delighted to hear that you enjoyed our hotel's perfect location and comfort. We appreciate your honesty about pricing, and we strive to provide excellent value in the vibrant Santa Monica area.

6/10 Satisfaisant

Emily

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
I expected a lot more from this hotel. By the time it was all done, I spent about $500 with initial cost and multiple hidden fees. With that price point, we could have stayed at a hotel with many more amenities and a much nicer room.
Séjour de 1 nuit en janvier 2024
Réponse de Nicole le 29 févr. 2024
Dear Guest,We apologize for any inconvenience during your stay. Your feedback is valuable, and we'll address the issues to improve. Please feel free to contact us directly if there is anything we can assist you with.

10/10 Excellent

Stuart

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Nick le 17 janv. 2024
Great to hear that you had a wonderful stay with us! We look forward to welcoming you back again soon.

10/10 Excellent

Andre

Séjour de 1 nuit en janvier 2024
Réponse de Nick le 16 janv. 2024
We're delighted to know that you had a great experience during your stay at our hotel. We look forward to welcoming you again!