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Avis sur Sonesta Redondo Beach & Marina

4 out of 5
Sonesta Redondo Beach & Marina
300 N Harbor Dr, Redondo Beach, CA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 590 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 222 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 111 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 43 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 39 avis sur 1005." "

9,0/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Alain

Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 6 déc. 2023
Alain, thank you for choosing to stay at Sonesta Redondo Beach & Marina. We appreciate your wonderful rating and hope you had a pleasant experience. We look forward to welcoming you back on your next visit.

8/10 Bien

Alain

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 1 déc. 2023
Alain, we appreciate your positive rating of Sonesta Redondo Beach & Marina. We're glad you enjoyed your stay, and look forward to the opportunity to provide another memorable experience on your next visit. Safe travels!

10/10 Excellent

Nicolas

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien situé. Plusieurs restaurants autour à pied. Vu sur océan.
Séjour de 1 nuit en mars 2023
Réponse de Hotel Management le 7 mars 2023
Cher Nicolas,Nous sommes ravis d'apprendre que vous avez passé un excellent séjour avec nous.Si vous avez des commentaires supplémentaires pour nous aider à nous améliorer, n'hésitez pas à nous contacter.Au plaisir de vous revoir!

10/10 Excellent

Sylvie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L emplacement et le service
Séjour de 2 nuits en septembre 2022
Réponse de Hotel Leadership le 1 oct. 2022
Thank you for choosing us Sonesta Redondo Beach. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.

8/10 Bien

Alain

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en juillet 2022
Réponse de Management le 16 août 2022
Dear Alain, thank you for taking the time to rate of hotel. If you have any further feedback please feel free to reach out to us directly.

10/10 Excellent

salvatore

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien situé près du pier hôtel catégorie 4 étoiles très calme et très propre
Séjour de 1 nuit en juin 2022
Réponse de Management le 7 juil. 2022
Thank you for taking the time to share your feedback regarding your experience with Sonesta Redondo Beach & Marina.

8/10 Bien

Pannarai

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Concierge staffs are friendly and did a great job.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Billy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to pier quiet, safe neighborhood
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

Sanh

Voyage d’affaires
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Feels like an old hotel in the room. Parking structure looks to be under construction.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 18 mai 2024
Sanh, thank you for sharing your observations. Your feedback about the room and parking structure is valuable to us. We continuously aim to improve and enhance our facilities, and your input helps us achieve that goal. We hope to have another opportunity to welcome you in the future.

10/10 Excellent

Ivy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property bartender wasn't very attentive but all in all a great stay
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 15 mai 2024
Ivy, thank you for choosing to stay at Sonesta Redondo Beach & Marina and for your kind words about our property. We regret to hear about the less-than-stellar service at the bar, but we're glad that you enjoyed your stay overall. We look forward to welcoming you back for an even better experience.

2/10 Horrible

Taylor

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Taylor, thank you for taking the time to provide your rating. We regret to learn that your experience was not up to the mark and we hope you give us another chance to better serve you in the future.

8/10 Bien

Alon

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Alon, thank you for choosing Sonesta Redondo Beach & Marina and for sharing your positive rating. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Hamilton, Altadena

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We went to the Beachlife festival. Right across the street. Lots of fun. Very dog friendly and walkable to everything.
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 12 mai 2024
Hamilton, it sounds like you had an enjoyable time at Sonesta Redondo Beach & Marina, especially attending the Beachlife festival just across the street, taking advantage of the walkability, and appreciating our dog-friendly policy. We're glad you had a lot of fun and hope to welcome you back for more memorable experiences.

10/10 Excellent

George

Les points forts : Équipements
Comfortable room, all staff were friendly and professional.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 12 mai 2024
George, we're glad you found your stay at Sonesta Redondo Beach & Marina to be enjoyable. Our team members greatly appreciate your compliments about their friendliness and professionalism. We hope to continue making your future stays just as comfortable.

2/10 Horrible

Mark

Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 11 mai 2024
Mark, while we are disappointed to see your rating, we appreciate your feedback. We're committed to providing our guests with a satisfactory stay, and we regret hearing that we didn't meet expectations during your visit. Should you have any specific feedback about your stay, we would be very interested to hear it in order to improve. Thank you, and we hope to have another opportunity to serve you better.

10/10 Excellent

Jake

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 8 mai 2024
Jake, it's lovely to see such positive feedback about your stay at Sonesta Redondo Beach & Marina. We genuinely appreciate your kind words. These reflections encourage us to keep striving for excellence in all aspects of the guest experience. We eagerly look forward to your next visit.

8/10 Bien

Estela

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 8 mai 2024
Estela, thank you for the high rating you've given the Sonesta Redondo Beach & Marina. We're thrilled to know you had a positive experience at our establishment. We eagerly look forward to welcoming you back in the future.

10/10 Excellent

Timothy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place very clean staff was friendly& professional
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 25 avr. 2024
Timothy, it's fantastic to hear your positive feedback about the Sonesta Redondo Beach & Marina. We're thrilled you found our location to be excellently maintained, and that our team members provided professional and warm service. Thank you for choosing us and we look forward to serving you on your next visit.

10/10 Excellent

Timothy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay staff was very friendly and profisional
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 25 avr. 2024
Timothy, it's wonderful to know that you found the Sonesta Redondo Beach & Marina to be a fantastic place for your stay! Your compliments on the friendliness and professionalism of our team members are deeply appreciated. We hope to serve you again in the near future.

6/10 Satisfaisant

Sumlee

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 24 avr. 2024
Sumlee, it seems your stay with us didn't quite meet your expectations. We value every feedback and would appreciate any specifics on how we can improve our services. We endeavor to enhance our guest experience and hope to have another opportunity to serve you again in the future.

8/10 Bien

Thomas

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The room was clean, but a bit dated. The pool area was ok, but the pool was a bit dirty. There is a nice tennis court, but the basketball hoop is pretty beat up. I am told the surrounding area can be really fun, but there was a bunch of construction when we were there so it wasn’t really the case for us.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 21 avr. 2024
Thomas, it's pleasing to hear that you found your room to be clean during your stay at Sonesta Redondo Beach & Marina. We genuinely value your feedback about the pool area and the recreational facilities. Regular maintenance continues to be our priority to enhance guest experience. While we have no control over any local construction, we hope your future visits coincide with more peaceful times. We hope to impress you on your next stay with us, ensuring you have a chance to fully enjoy the surround.

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, enjoyed stay and would return. Only problem, showing some wear and tear.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 20 avr. 2024
Robert, thank you for choosing Sonesta Redondo Beach & Marina and dedicating the time to share your experience. We're pleased you enjoyed your stay and ready to welcome you back soon. As for your comments about certain areas needing attention, our team constantly strives to maintain our premises up to standard. We appreciate your observation and look forward to an opportunity to demonstrate our progress on your next visit. Safe travels.

10/10 Excellent

John

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really like the hotel, but there were no hooks in bathroom to hang up clothes. A small microwave would have been nice, and coffee cups were too thin. Everything else was great. Beds were really comfy, and room really clean. Staff were very nice and helpful.
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 20 avr. 2024
John, we thank you for sharing your experience at Sonesta Redondo Beach & Marina. We appreciate your feedback on the lack of amenities in the bathroom and the quality of the cups. You'll be glad to know we are constantly exploring ways to improve based on guests' suggestions. Meanwhile, we're delighted that our comfortable beds and pristine rooms contributed to a pleasant stay, and that our team members were able to assist you effectively. Looking forward to welcoming you back for an even more tailored experience.

10/10 Excellent

Sheldon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 20 avr. 2024
Sheldon, thank you for taking the time to rate Sonesta Redondo Beach & Marina so highly. We're delighted your stay with us made such a positive impression. We look forward to welcoming you back on your next trip.

10/10 Excellent

Ernest

Voyage en famille
The property was clean, all the staff from housekeeping, bar and restaurant, bellhop to the front desk where pleasant and attentive.
Séjour de 7 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
Ernest, thank you for sharing your 5-star experience at Sonesta Redondo Beach & Marina. We're thrilled to learn that our team members from different areas made your stay memorable with their pleasant demeanor and attention to detail. Your kind words a true testament to our commitment to providing exceptional service. We eagerly await your next visit.

10/10 Excellent

Debra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
Thank you for this excellent rating, Debra!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Redondo Beach & Marina! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Theresa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and well decorated.
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 9 avr. 2024
Theresa, thank you for recognizing the cleanliness and decor at Sonesta Redondo Beach & Marina. Ensuring an immaculate and stylish environment is top priority for us. We look forward to welcoming you back in the future.

10/10 Excellent

David Van

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 11 avr. 2024
David, we're absolutely delighted to see your 5-star rating for Sonesta Redondo Beach & Marina! It brings us immense joy knowing our efforts in providing an exceptional stay are appreciated. We cannot wait to welcome you back for another memorable visit with us.

8/10 Bien

Yuliya, LOS ANGELES

Séjour de 8 nuits en mars 2024
Réponse de Customer Service le 11 avr. 2024
Yuliya, we're glad to hear that your experience at Sonesta Redondo Beach & Marina was pleasing. Your rating means a lot to us because it shows we're meeting guests' expectations. Thank you for taking the time to rate us. We look forward to your next visit.

10/10 Excellent

Antonio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property!
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 9 avr. 2024
Antonio, we're thrilled to see you had such an enjoyable stay at Sonesta Redondo Beach & Marina. It's wonderful that you appreciate our property. We eagerly await your next visit.

10/10 Excellent

Jeanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 9 avr. 2024
Jeanne, it's rewarding to hear that your stay at Sonesta Redondo Beach & Marina was wonderful. We sincerely hope to have the opportunity of welcoming you back in the future.

10/10 Excellent

nataly

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay was amazing , it was for one night we got the double queen bed ocean view , the staff were very accommodating and helpful and they were amazing , very professional with the least effort from my side , the perfect place to unplug with a view and a quiet place. Highly recommend. Some taps and mirrors need to be changed cause its a little old but very very clean and functioning properly. It was the easiest check out with no hussle no added fees or surprise charges in the end.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 avr. 2024
Nataly, it's always wonderful to hear about a fantastic stay! We are thrilled that Sonesta Redondo Beach & Marina offered you an amazing experience with our double queen bed ocean view room, and that our accommodating and professional team members added to your enjoyment. It's great to know that you found our location to be a perfect place to relax with incredible views. We appreciate your mention of how easy and transparent our check-out process is, as well as your recommendations. Thanks for the feedback regarding the fittings in the hotel, and rest assured, your comments have been taken into consideration for further improvements. Looking forward to welcoming you back in the future.

10/10 Excellent

Fraser

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anti social behaviour in the marina car park opposite the hotel was a concern although it didn’t impact us directly. Our rental was parked in that car park. Other than that, we were pleased with the hotel and the ocean view.
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 26 mars 2024
Fraser, it's comforting to know that despite the occurrences beyond our control in the nearby area, you still thoroughly enjoyed your stay at Sonesta Redondo Beach & Marina. We value your endorsement regarding our ocean view. For future visits, if you have any concerns, our team members are always here to help. We're looking forward to welcoming you back!

6/10 Satisfaisant

Stephanie

Les points forts : Propreté et personnel et service
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 24 mars 2024
We appreciate you taking the time to share your feedback, Stephanie.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

4/10 Médiocre

Benedicta Garcia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not worth $250 a day
Séjour de 6 nuits en mars 2024
Réponse de Customer Service le 20 mars 2024
Benedicta Garcia, we're taking note of your feedback. The value of our accommodations and facilities is something we constantly strive to enhance. Rest assured we're considering your remarks to ensure better experiences for our future guests. We hope you may give us another chance to serve you.

10/10 Excellent

anna

Voyage avec des animaux de compagnie
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Perfect hotel
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 18 mars 2024
Anna, thanks for sharing your impressions about Sonesta Redondo Beach & Marina. We're sincerely pleased to know it lived up to your expectations. We are thrilled to have imparted a perfect stay. We hope to have the pleasure of welcoming you back for another memorable stay.

6/10 Satisfaisant

Lauren

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 17 mars 2024
Thank you for sharing, Lauren.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

2/10 Horrible

Ryan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Poor customer service. Would not recommend to anyone.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 12 mars 2024
Ryan, it's disappointing to learn about your experience with our customer service. Everyone at our hotel is committed to delivering high-quality service and your account suggests otherwise. Your feedback is valuable and allows us to discover areas where we can enhance our guest experiences. We do hope for a chance to change your impression in the future.

6/10 Satisfaisant

Jeremy, Gulfport

Voyage en couple
Property outdated, rooms are nice but they need a whole renovation
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 6 mars 2024
Jeremy, we appreciate your feedback. It's great to hear you found the rooms pleasant even though you noted areas for improvement. We're continuously working to enhance our guest experience and will take your comments into consideration for future renovations.

10/10 Excellent

Mitchell

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is amazing and it’s so close to walk to the beach restaurant and shopping the hotel bar was super good are bartender Sal was a amazing gentleman this hotel will be my always go to spot now
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 5 mars 2024
Mitchell, we're delighted to hear that you found your experience at Sonesta Redondo Beach & Marina to be memorable. It's wonderful that our convenient location and well-crafted beverages served by our esteemed colleague Sal enhanced your stay. We're thrilled to be your preferred choice moving forward. Looking forward to welcoming you back!

4/10 Médiocre

Zelik

Les points faibles : Personnel et service
Séjour de 5 nuits en février 2024
Réponse de Customer Service le 4 mars 2024
We appreciate the feedback, Zelik.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

Lance

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Redondo Beach location on the Strand
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 28 févr. 2024
Lance, we're thrilled to know that you enjoyed Sonesta Redondo Beach & Marina's fabulous, beachfront location. We appreciate your positive comments and look forward to your next visit with us.

10/10 Excellent

Jerome

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
everything was great
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 27 févr. 2024
Jerome, we appreciate your succinct review. It's splendid to learn that you found everything to your satisfaction at Sonesta Redondo Beach & Marina. Thank you for sharing your positive feedback and we look forward to your future visits.

10/10 Excellent

Haemi

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, in good condition. Very convenient to the pier where you can view a great sunset. Advertised with breakfast but this is paid. No shuttle service.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 27 févr. 2024
Haemi, we're thrilled to hear you appreciated the pristine conditions at Sonesta Redondo Beach & Marina and enjoyed our convenient location near the pier. We hope those sunset views were nothing short of spectacular! We acknowledge your feedback about the breakfast and shuttle service and will certainly use it as we continually improve our services. We can't wait to welcome you back for another memorable stay.

10/10 Excellent

judy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff and great location.
Séjour de 5 nuits en février 2024
Réponse de Customer Service le 25 févr. 2024
Judy, it's fantastic to hear that you had such a wonderful experience at Sonesta Redondo Beach & Marina. We are overjoyed you enjoyed the great setting and found our team members to be courteous. We look forward to welcoming you back in the future!

10/10 Excellent

Melissa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 23 févr. 2024
Melissa, it's a delight to hear you enjoyed your stay at Sonesta Redondo Beach & Marina and appreciated its strategic location. We believe a great location forms the basis of a memorable trip. Looking forward to seeing you again when your travels bring you back to our area. Safe travels!

6/10 Satisfaisant

Mads

Voyage en famille
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 23 févr. 2024
Thank you for sharing your feedback, Mads!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Till

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly stuff, nice beach in front to have a walk - would def recommend
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 19 févr. 2024
Till, thank you for your kind words about Sonesta Redondo Beach & Marina. We appreciate your recommendation and we're thrilled to hear you enjoyed your walk on the scenic beach nearby. It's also delightful to know our team members made a positive impression with their friendly service. We look forward to welcoming you back soon for another pleasant stay.

10/10 Excellent

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love the Sonesta!
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 14 févr. 2024
Martin, it's thrilling to hear that you loved your stay at Sonesta Redondo Beach & Marina. We aim to provide a memorable experience and your feedback warms our hearts. Looking forward to welcoming you back in the future.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 13 févr. 2024
Thank you for the great rating!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta Redondo Beach & Marina! We hope you plan on staying with us again soon!We're looking forward to your next visit!