Avis sur Quality Inn & Suites Los Angeles Airport - LAX
Quality Inn & Suites Los Angeles Airport - LAX
4922 W Century Blvd, Inglewood, CA
Avis
7,2
Bien
7,2/10
Propreté
7,8/10
Personnel et service
7,0/10
Équipements
6,6/10
Infrastructures et conditions de l’hébergement
6,8/10
Écoresponsabilité
Avis
9 sept. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Réponse de Hotel Manager le 10 sept. 2023
Dear Guest,Thank you for sharing your feedback, although we're disappointed to hear that your stay didn't meet your expectations. We apologize for the cleanliness issues in your room and the presence of cockroaches, which is unacceptable. Your comments are valuable, and we will take immediate steps to address these issues and improve our service.We hope you'll give us another opportunity to provide you with a much better experience in the future.Sincerely,Hotel Manager
6/10 Satisfaisant
HERENUI
Voyage en famille avec de jeunes enfants
3 mars 2023
Les points forts : Personnel et service
HERENUI
Séjour de 3 nuits en février 2023
Réponse de Hotel Manager le 4 mars 2023
Dear Herenui,Thank you for taking the time to share your feedback! We are glad to hear that you enjoyed the breakfast and found our staff to be pleasant. We apologize for any unpleasant odors in the hallways and will be sure to address this with our staff. We are dedicated to making your stay with us a memorable one. We hope to have the opportunity to serve you again in the future.Sincerely,Hotel Manager
6/10 Satisfaisant
Corine
4 sept. 2022
Les points forts : Personnel et service
Corine
Séjour de 1 nuit en septembre 2022
Réponse de Hotel Manager le 5 sept. 2022
Dear Corine,Thanks for the stay at the Quality Inn & Suites Los Angeles Airport - LAX and the feedback with six stars. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely,Hotel Manager
10/10 Excellent
JACQUES, VILLENEUVE DE BERG
Voyage en couple
14 juin 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JACQUES
Séjour de 1 nuit en juin 2022
Réponse de Hotel Manager le 18 juin 2022
Salut Jacques,
Merci pour le séjour et les commentaires positifs.
Il est bon de savoir que vous avez eu une expérience satisfaisante.
C'est un privilège pour nous d'avoir des invités comme vous.
Nous nous réjouissons de votre prochaine visite.
Sincèrement,
Directeur de l'hôtel.
10/10 Excellent
Tapuata
Voyage en famille
18 nov. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tapuata
Séjour de 3 nuits en novembre 2021
Réponse de Hotel Manager le 18 nov. 2021
Dear Tapuata,
Thank you for your stay and the ten stars.
Hope you had a nice stay and liked our hospitality.
From an improvement point of view, we look for specific experience sharing.
You will have a better experience next time.
Sincerely,
Hotel Manager.
4/10 Médiocre
Voyageur vérifié
Voyage d’affaires
19 déc. 2020
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 1 nuit en décembre 2020
Réponse de Hotel Manager le 21 déc. 2020
Hello Guest,
Thanks for the stay but sad to see the four stars.
Please share us what made you dissatisfied so that we can address the same.
Your satisfaction is prime to us.
Please revert.
Sincerely,
Hotel Manager.
10/10 Excellent
Julie
1 mars 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Julie
Séjour de 1 nuit en février 2020
Réponse de Hotel Manager le 3 mars 2020
Hello Julie,
It is very nice to see your amazing comment about our hotel.
Our team is really delighted with your appreciation.
We are privileged to have guests like you.
Please come back again and have a fantastic stay.
Sincerely,
Hotel Manager.
8/10 Bien
Hélène
29 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Correct
Hélène
Séjour de 1 nuit en février 2020
Réponse de Hotel Manager le 29 févr. 2020
Hello Helene,
Thanks for choosing the Quality Inn & Suites, LA Airport.
Appreciate your feedback and telling us what you liked and also the areas where we can improve. We shall work further to improve the amenities and hospitality based on your observations.
Hope to welcome you again soon,
Sincerely,
Hotel Manager.
8/10 Bien
Eric
Voyage en groupe
24 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Eric
Séjour de 2 nuits en février 2020
Réponse de Hotel Manager le 26 févr. 2020
Hello Eric,
Thanks for the stay at our hotel and the review with eight stars.
I sincerely hope that you liked the hotel and enjoyed the stay as there are no specific remarks.
It is really a matter of pride for our hotel and staff.
We shall serve you even better next time.
Please do visit us again.
Sincerely,
Hotel Manager
10/10 Excellent
Voyageur vérifié
Voyage en groupe
11 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en février 2020
Réponse de Hotel Manager le 12 févr. 2020
Dear Guest,
Thank you so very much for sharing your wonderful feedback.
It is heart-warming to receive positive comments from our guests.
We are delighted to note that you had a pleasant experience with us.
I hope you are impressed with the exceptional and warm hospitality extended to you by our team.
We look forward to welcoming you back soon again.
Sincerely,
Hotel Manager
8/10 Bien
Pascal, Lis angeles
Voyage en famille
30 déc. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pascal
Séjour de 1 nuit en décembre 2019
Réponse de Hotel Manager le 31 déc. 2019
Hello Pascal,
Thanks for the stay and the feedback.
We shall definitely work on your observations.
You can expect a further improved stay next time.
Visit us again soon.
Sincerely,
Hotel Manager.
8/10 Bien
christophe
Voyage en famille
28 déc. 2019
Les points forts : Propreté, personnel et service, confort de la chambre
christophe
Séjour de 1 nuit en décembre 2019
Réponse de Hotel Manager le 30 déc. 2019
Dear Christopher,
Thank you very much for staying with us and for giving the 8-star feedback.
We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail.
Guest reviews are important to us and please let us know if you found anything which needs to improve.
Also, we look forward to your next visit.
Sincerely,
Hotel Manager.
8/10 Bien
Voyageur vérifié
Voyage en famille avec de jeunes enfants
12 oct. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en octobre 2019
Réponse de Hotel Manager le 24 oct. 2019
Dear Guest,
Thanks for your stay at our hotel and glad to know that it was a good one, but at the same time, we have noted your concern regarding the fridge and bathroom ventilation forwarded to the management. We will surely work on it, Please do visit us again.
Sincerely,
Hotel Manager
8/10 Bien
Françoise
28 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Françoise
Séjour de 1 nuit en septembre 2019
Réponse de Hotel Manager le 2 oct. 2019
Cher invité,
Appréciez vos commentaires et dites-nous les aspects positifs et négatifs de votre séjour.
Nous travaillerons plus loin pour améliorer les commodités et l’hospitalité en fonction de vos observations.
En espérant vous revoir bientôt,
Cordialement,
Directeur de l'hôtel
8/10 Bien
Johnson
31 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Johnson
Séjour de 3 nuits en août 2019
Réponse de Hotel Manager le 1 sept. 2019
Hello Johnson,
Thanks for the stay at our hotel and the review with eight stars.
I sincerely hope that you liked the hotel and enjoyed the stay as there are no specific remarks.
It is really a matter of pride for our hotel and staff.
We shall serve you even better next time.
Please do visit us again.
Sincerely,
Hotel Manager
10/10 Excellent
Eric, France
15 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Proche LAX
Eric
Séjour de 1 nuit en août 2019
Réponse de Hotel Manager le 14 févr. 2020
Hello Eric,
Thanks for the stay and the feedback.
Your observations and suggestions are very important to us.
We shall definitely work on the shortcomings at the earliest.
You can expect a further improved stay next time.
Visit us again soon.
Sincerely,
Hotel Manager.
10/10 Excellent
Didier
15 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
LA 1 nuit
Didier
Séjour de 1 nuit en juillet 2019
Réponse de Hotel Manager le 14 févr. 2020
Dear Valued Guest,
It is really nice to note that you liked the stay and services at our hotel during your recent visit
Glad to see your positive observations which shall definitely make us run that extra mile.
We look forward to welcome you again soon!!!
Best Regards,
Hotel Manager.
8/10 Bien
Patrick
3 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Etape une nuit
Patrick
Séjour de 1 nuit en août 2019
Réponse de Hotel Manager le 14 févr. 2020
Dear Valued Guest,
It is really nice to note that you liked the stay and services at our hotel during your recent visit.
Glad to see your comments and overall observations which shall definitely drive us for improvement.
We look forward to welcoming you again soon!!!
Best Regards,
Hotel Manager.
8/10 Bien
rancis-Carl
9 juil. 2019
Les points forts : Propreté et personnel et service
rancis-Carl
Séjour de 1 nuit en juillet 2019
Réponse de Hotel Manager le 11 juil. 2019
Dear Guest,
Thank you for the review and rating of 8 out of 10. Kindly give us some opinion, which can be useful for us to improve our hotel service from 8 to 10. We appreciate your feedback!. Hope you will visit us again soon.
Sincerely,
Hotel Manager
10/10 Excellent
Kai Kuen
19 juin 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kai Kuen
Séjour de 1 nuit en juin 2019
Réponse de Hotel Manager le 20 juin 2019
Cher client,
Il est vraiment agréable de noter que vous avez aimé le séjour et les services de notre hôtel lors de votre récente visite.
Je suis heureux de voir vos observations globales positives qui doivent absolument nous motiver à mieux servir nos clients.
Nous sommes impatients de vous revoir bientôt !!!
Meilleures salutations,
Directeur de l'hôtel.
8/10 Bien
marilyne
6 mai 2019
Les points forts : Propreté, personnel et service, confort de la chambre
marilyne
Séjour de 1 nuit en avril 2019
Réponse de Hotel Manager le 6 mai 2019
Hello Marilyne,
Thanks for the stay at our hotel and the review with eight stars.
I sincerely hope that you liked the hotel and enjoyed the stay.
It is really a matter of pride for our hotel and staff.
We shall serve you even better next time.
Please do visit us again.
Sincerely,
Hotel Manager.
2/10 Horrible
Tshioni
Voyage en couple
23 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tshioni
Séjour de 1 nuit en mai 2024
4/10 Médiocre
Lalanirina Cathy
22 mai 2024
Les points forts : Propreté
Lalanirina Cathy
Séjour de 5 nuits en mai 2024
Réponse de Hotel Manager le 23 mai 2024
Dear Lalanirina Cathy,Thank you for your feedback. We're glad to hear you found the room clean. We apologize for the disappointment with breakfast. We’re continuously working to improve our offerings and will take your comments into consideration. We hope to have the opportunity to serve you better in the future. Safe travels!Sincerely, Hotel Manager
10/10 Excellent
Carolin
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carolin
Séjour de 14 nuits en mai 2024
Réponse de Hotel Manager le 23 mai 2024
Dear Carolin,Thank you for your positive feedback! We're delighted to hear you found our hotel clean and safe. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back for another pleasant stay. Safe travels!Sincerely, Hotel Manager
10/10 Excellent
Carlos
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Carlos
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 22 mai 2024
Dear Carlos,Thank you for acknowledging the excellent service provided by our employees. We pride ourselves on delivering exceptional hospitality, and it's rewarding to hear that our team's efforts have been recognized. Your feedback encourages us to maintain and even improve our service standards. We look forward to serving you again in the future.Sincerely, Hotel Manager
2/10 Horrible
Aakash
20 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aakash
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 21 mai 2024
Dear Aakash,I'm sorry to hear that your experience was not up to expectations and that you've rated it as 1 out of 5. Your feedback is important to us, and we would like to understand more about what aspects of your experience did not meet your expectations. Please feel free to share any details or concerns so that we can address them and work towards improving our services. Thank you for taking the time to provide your feedback.Sincerely, Hotel Manager
8/10 Bien
Debra
Voyage en famille
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Debra
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Debra,Thank you for your feedback about our breakfast! We're delighted to hear that you enjoyed it and found it to be a perk of your stay. Our team takes great pride in providing a clean and enjoyable dining experience for our guests. We appreciate your kind words and we hope to welcome you back again soon for another great stay!Sincerely, Hotel Manager
10/10 Excellent
Annette
Voyage en couple
19 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Annette
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Annette,Thank you for taking the time to leave us a awesome rating! We appreciate your feedback and we're thrilled to hear that you had a great experience with us. If you have any further comments or suggestions on how we can improve, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back again soon!Sincerely, Hotel Manager
6/10 Satisfaisant
Peter
Voyage en couple
18 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Peter,We're deeply sorry to hear about your disappointing experience with our check-in staff. Providing helpful and attentive service is a top priority for us, and it's disheartening to hear that we fell short of your expectations. We apologize for any inconvenience caused by the delay in offering luggage storage and the additional charge for early check-in. Your feedback is invaluable, and we will address this issue with our team to ensure it does not happen again in the future. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience during your next visit.Sincerely, Hotel Manager
10/10 Excellent
Violeta
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Violeta
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 20 mai 2024
Dear Violeta,Thank you for your perfect rating! We're glad to hear that our proximity to the airport was convenient for you. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another excellent stay in the future!Sincerely, Hotel Manager
2/10 Horrible
Parvaneh
14 mai 2024
Les points faibles : Propreté
Parvaneh
Séjour de 4 nuits en mai 2024
Réponse de Hotel Manager le 15 mai 2024
Dear Parvaneh,Thank you for choosing to stay with us, and we sincerely apologize for any shortcomings you experienced during your visit. Your feedback is invaluable to us as we strive to continuously improve our services. We genuinely care about our guest's satisfaction and take your comments seriously. We will thoroughly investigate the issues you encountered and take appropriate actions to prevent similar occurrences in the future. Your insights will be instrumental in helping us enhance our overall guest experience. We truly appreciate your understanding and would be grateful for the opportunity to serve you better in the future. We are committed to making the necessary improvements to ensure that your next stay exceeds your expectations.Sincerely, Hotel Manager
2/10 Horrible
Claudio, OREM
8 mai 2024
Les points faibles : Personnel et service
Claudio
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 9 mai 2024
Dear Claudio,We're deeply sorry to hear about your disappointing experience during check-in. Providing compassionate and understanding service, especially to elderly guests, is a priority for us, and we regret falling short in this regard. Your feedback is invaluable, and we'll address this issue with our staff to ensure it doesn't happen again. We understand your decision to choose another hotel and apologize for any inconvenience caused. We hope you'll reconsider and give us another chance to provide you with a much-improved experience in the future.Sincerely, Hotel Manager
8/10 Bien
Ya Awa Thiam
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ya Awa Thiam
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 7 mai 2024
Dear Ya Awa Thiam,That's fantastic to hear! We're thrilled that everything was great during your stay. It's always our goal to provide a wonderful experience for our guests, and we're glad that we met your expectations. Thank you for taking the time to share your positive feedback. We appreciate your support and hope to have the opportunity to serve you again in the future. Thank you again for choosing us!Sincerely, Hotel Manager
6/10 Satisfaisant
Wilma
6 mai 2024
Les points forts : Propreté et personnel et service
Wilma
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 8 mai 2024
Dear Wilma,Thank you for taking the time to review and rate us. Your feedback is valuable in helping us enhance our services from a 3 to a 5. Please share any suggestions or opinions you have so we can improve. We appreciate your input and look forward to welcoming you back soon!Sincerely, Hotel Manager
10/10 Excellent
Imelda
Voyage en couple
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Imelda
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 1 mai 2024
Dear Imelda,We're delighted to hear that you found our hotel's location to your liking! Thank you for the positive rating. If there's anything else we can do to enhance your experience next time, please feel free to let us know. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager
10/10 Excellent
ERIKITA
Voyage en famille avec de jeunes enfants
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ERIKITA
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 1 mai 2024
Dear ERIKITA,We sincerely appreciate your positive feedback and perfect rating! Your satisfaction is our top priority, and we're thrilled to hear that you enjoyed your stay with us. Your kind words serve as great encouragement for our team to continue providing excellent service. We can't wait to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager
6/10 Satisfaisant
Pierre
29 avr. 2024
Pierre
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 1 mai 2024
Dear Pierre,Thank you for taking the time to leave a review and rating our hotel. We value your feedback and would love to hear more about how we can improve our service to earn a higher rating in the future. Your insights are invaluable to us as we strive to enhance the guest experience. We look forward to implementing your suggestions and hope to have the opportunity to welcome you back for a five-star stay soon!Sincerely, Hotel Manager
10/10 Excellent
Sajithkumar, College Park
Voyage d’affaires
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sajithkumar
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 20 avr. 2024
Dear Sajithkumar,Thank you for your feedback! We're delighted to hear that you found our hotel to be good value for the price. Providing excellent value and quality service to our guests is our top priority. We appreciate your patronage and look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager
10/10 Excellent
Rachel
Voyage en famille avec de jeunes enfants
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rachel
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Rachel,Thank you for your excellent rating and for choosing to stay with us! We're thrilled to hear that you had a great experience. Your satisfaction is our priority, and we hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager
6/10 Satisfaisant
Byanca Yuridia
14 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Byanca Yuridia
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 15 avr. 2024
Dear Byanca Yuridia,We're glad to hear that you found our hotel suitable for a good night's sleep and enjoyed our delicious breakfast. Your satisfaction is important to us, and we appreciate your feedback. If there's anything else we can do to improve your experience, please let us know. We look forward to welcoming you back for another restful stay!Sincerely,Hotel Manager
8/10 Bien
German
Voyage en famille, Voyage d’affaires
13 avr. 2024
Les points forts : Personnel et service
German
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 13 avr. 2024
Dear German,Thank you for your review. We're glad to hear that you had a good overall experience during your stay with us. If there's anything specific you think we could improve upon to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager
10/10 Excellent
Lukraine
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lukraine
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 12 avr. 2024
Dear Lukraine,Thank you for your positive review! We're glad to hear that you found our hotel convenient in terms of distance to the airport and that you were satisfied with our service. If there's anything else we can do to enhance your experience in the future, please let us know. We look forward to welcoming you back!Sincerely, Hotel Manager
10/10 Excellent
Melissa
Voyage en famille
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 5 avr. 2024
Dear Melissa,We're thrilled to receive your positive feedback! Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that our hotel met your expectations and provided you with exactly what you were looking for. It's great to know that you found our location convenient, enjoyed our breakfast options, and appreciated the quiet atmosphere. We're also pleased to hear that our staff were helpful and friendly during your stay. We look forward to welcoming you back again in the future!Sincerely, Hotel Manager
8/10 Bien
Fernando
2 avr. 2024
Fernando
Séjour de 4 nuits en mars 2024
Réponse de Hotel Manager le 22 avr. 2024
Dear Fernando,We appreciate you staying at our hotel and taking the time to let us know what you thought. We appreciate that you had a positive experience at our hotel and find great motivation in your review. We're always working to raise the quality of our offerings and your comfort. We hope to see you again soon!Sincerely, Hotel Manager
10/10 Excellent
Michael
Voyage en famille avec de jeunes enfants
1 avr. 2024
Les points forts : Équipements
Michael
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 1 avr. 2024
Dear Michael,Thank you for your wonderful review! We're delighted to hear that you had a good experience at our hotel and that you found our staff to be accommodating. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager
10/10 Excellent
Shelmadine
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shelmadine
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 27 mars 2024
Dear Shelmadine,Thank you for your glowing perfect rating! We greatly appreciate your positive feedback. It's wonderful to hear that you had an exceptional experience during your stay at our hotel. We strive to provide the best possible service and ensure that every guest has a comfortable and enjoyable stay. We look forward to welcoming you back in the future for another fantastic experience.Sincerely, Hotel Manager
8/10 Bien
Lester
25 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Lester
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 26 mars 2024
Dear Lester,We apologize for the inconvenience and confusion you experienced during your stay. Your feedback is important to us, and we take your concerns seriously. We will review our website information regarding airport shuttle availability and ensure that it accurately reflects our services. Additionally, we will address the issues you encountered with our wait staff to prevent similar incidents in the future. Regarding the deposit requirement, we understand your frustration and will review our policies to ensure they align with the expectations of our guests. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
10/10 Excellent
Susana
25 mars 2024
Les points forts : Propreté et personnel et service
Susana
Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Susana,Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed your stay with us and that Kevin provided excellent service during your visit. We'll be sure to pass along your compliments to him. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
2/10 Horrible
nozomi
24 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
nozomi
Réponse de Hotel Manager le 26 mars 2024
Dear Nozomi,We're deeply sorry to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we would like to understand more about what went wrong so we can address any issues and make improvements. If you're willing to share more details about your experience, please feel free to do so. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
10/10 Excellent
Nancy
Voyage en famille avec de jeunes enfants, Voyage en famille
23 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nancy
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 25 mars 2024
Dear Nancy,We're thrilled to hear that you had a wonderful experience during your stay with us! Thank you for recognizing our efforts to maintain cleanliness and for your kind words about our friendly staff. It's great to know that our proximity to LAX airport was convenient for you. We appreciate your positive feedback and hope to have the pleasure of welcoming you back again soon!Sincerely, Hotel Manager