Avis
9,0
Merveilleux
9,4/10
Propreté
9,4/10
Personnel et service
8,4/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en groupe
7 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2023
Réponse de David Cho le 7 mai 2023
Dear Lise,Thank you very much for your kind words. We are delighted to hear you enjoyed your stay with us, and we sincerely hope to welcome you again. Have a great weekend and we look forward to seeing you again!
10/10 Excellent
Marielle
Voyage en famille
28 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Marielle
Séjour de 3 nuits en mars 2023
Réponse de David Cho le 28 mars 2023
Dear Marielle,We are thrilled to see your review today as we seem to have exceeded your expectations! We would love to become your hotel of choice whenever you visit Pasadena, so please remember us next time you visit as well. Have a fabulous rest of the week and we cannot wait to welcome you again in the future!
10/10 Excellent
Johanna
Voyage en famille avec de jeunes enfants
5 nov. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Johanna
Réponse de David Cho le 5 nov. 2022
Dear Johanna,What a marvelous review you have left for us! We sincerely thank you for taking the time to do this, and we are thrilled to hear that you were very satisfied with our clean and spacious room, as well as our friendly service at the front desk. I will be sure to share this good news with our staff! Thank you for your stay, and we look forward to welcoming you again.
10/10 Excellent
Nathalie
22 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nathalie
Séjour de 1 nuit en septembre 2022
Réponse de David Cho le 25 sept. 2022
Thank you Nathalie for this perfect review! We hope to welcome you back whenever you are in Pasadena.Have a fabulous week!
2/10 Horrible
sylvia
31 août 2022
sylvia
Séjour de 3 nuits en août 2022
Réponse de Pasadena Rose & Crown Hotel Management le 6 sept. 2022
Dear Sylvia,Thank you for taking the time to rating your stay at our Pasadena hotel. We apologize for any inconveniences you faced while staying at our hotel. We would love to know about your experience so we can ensure it doesn't happen again. Thanks for staying at Pasadena Rose & Crown Hotel.Thank you,Pasadena Rose & Crown Hotel Management
10/10 Excellent
Marielle
Voyage en famille
25 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marielle
Séjour de 4 nuits en août 2022
Réponse de David Cho le 28 août 2022
Dear Marielle,Thank you so much for this flawless review! We would love to welcome you again, and please recommend us to your friends and family, as we will be sure to impress them as well. Have a great start to a new week, and see you again!
10/10 Excellent
Mario
Voyage en famille avec de jeunes enfants
23 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mario
Séjour de 4 nuits en juillet 2022
Réponse de Pasadena Rose & Crown Hotel Management le 27 juil. 2022
Dear Mario,
WOW, thank you so much for the shining 5-star rating! I am thrilled to learn that we met all your expectations while you were here. Our staff works hard to deliver 100% guest satisfaction; I am glad to learn that our efforts succeed. We are grateful for customers like you, and we hope you stick with us as your go-to Pasadena hotel for years to come.
Once again, THANK YOU for staying at the Pasadena Rose & Crown Hotel. Take care, stay safe, and don’t forget to recommend us to your friends and family.
Regards,
Pasadena Rose & Crown Hotel Management
2/10 Horrible
Nicolas
19 juin 2022
Nicolas
Séjour de 2 nuits en juin 2022
Réponse de David Cho le 20 juin 2022
Dear Nicolas,
It is with sad heart I see your review today. It looks like you stayed with us for 2 nights, and also have a future reservation as well. Please reach out to me privately to let me know what ailed your stay with us, as we do take feedback from our guests very seriously. I will be available at the office most of the time, so please ask for David when you have a chance to talk.
I look forward to hearing back from you and hopefully, I can turn your sentiment around.
Have a pleasant evening.
6/10 Satisfaisant
Voyageur vérifié
Voyage d’affaires
3 mai 2022
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Pratique sans plus
Voyageur vérifié
Séjour de 3 nuits en avril 2022
Réponse de David Cho le 3 mai 2022
Dear guest,
It is regretful to hear that you did not enjoy our full breakfast buffet. It is a bit perplexing to hear this from you as our newly revamped menu is lauded by so many guests daily. Please let us know privately what was lacking in the menu, and we will be sure to discuss it in our next management meeting.
Hope to hear back from you, and have a marvelous day today.
10/10 Excellent
Martin
6 avr. 2022
Martin
Séjour de 1 nuit en avril 2022
Réponse de Pasadena Rose & Crown Hotel Management le 11 avr. 2022
Dear Martin,
Thanks for the PERFECT SCORE regarding your stay at Pasadena Rose & Crown Hotel. I am glad to learn that your stay with us was excellent. I am sure our entire staff enjoyed serving your needs as much as you enjoyed your stay.
We look forward to hosting you again soon.
Regards,
Pasadena Rose & Crown Hotel Management
10/10 Excellent
Irina
27 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Irina
Séjour de 1 nuit en mai 2024
10/10 Excellent
Craig
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Craig
Séjour de 2 nuits en mai 2024
Réponse de Pasadena Rose & Crown Hotel Management le 28 mai 2024
Dear Craig,Thank you for your positive feedback! We're thrilled you encountered lovely staff and found our parking ample and convenient. It's great to know that our location in Pasadena was convenient for you and that you found your stay comfortable. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!Thank you,Pasadena Rose & Crown Hotel Management
10/10 Excellent
Kevin
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Séjour de 3 nuits en mai 2024
Réponse de David Cho le 26 mai 2024
Dear Kevin,Thank you kindly for this perfect score review, but it is troubling to know that we have caused noise during your stay with us. Thanks to your feedback, we will surely have a conversation with our team to address this issue. Thank you once again and we sincerely long to welcome you again soon. Have a lovely weekend and stay safe always!
6/10 Satisfaisant
Zahid
24 mai 2024
Les points forts : Propreté et personnel et service
Zahid
Séjour de 1 nuit en mai 2024
Réponse de Pasadena Rose & Crown Hotel Management le 28 mai 2024
Dear Zahid,Thank you for leaving us a rating of your stay with us at Pasadena Rose & Crown Hotel. We work tirelessly to ensure our guests experience the best hospitality in Pasadena Rose & Crown Hotel. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit. Thank you,Pasadena Rose & Crown Hotel Management
8/10 Bien
Scott
Voyage en famille
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Scott
Séjour de 3 nuits en mai 2024
Réponse de Pasadena Rose & Crown Hotel Management le 27 mai 2024
Dear Scott,Thank you for staying with us when you visited the Pasadena Rose & Crown Hotel. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at the Pasadena Rose & Crown Hotel!Thank you,Pasadena Rose & Crown Hotel Management
4/10 Médiocre
Jocelyn
24 mai 2024
Les points forts : Personnel et service
Jocelyn
Séjour de 2 nuits en mai 2024
Réponse de Pasadena Rose & Crown Hotel Management le 28 mai 2024
Dear Jocelyn,Thank you for leaving a rating for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your visit to ensure a better experience for all our guests. Thank you,Pasadena Rose & Crown Hotel Management
10/10 Excellent
Joseph
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en mai 2024
Réponse de Pasadena Rose & Crown Hotel Management le 28 mai 2024
Dear Joseph,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Pasadena Rose & Crown Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Pasadena Rose & Crown Hotel hotel soon!Thank you,Pasadena Rose & Crown Hotel Management
6/10 Satisfaisant
Nicholas, SAGINAW
Voyage en couple
17 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Nicholas
Séjour de 5 nuits en mai 2024
Réponse de David Cho le 20 mai 2024
Dear Nicholas,Thank you for taking the time to provide this detailed account of your stay with us. Although we are glad that you enjoyed our hotel's location and our clean rooms, it is sad to hear that we did not exceed your expectations with our gym equipment. We will be sure to investigate the issue right away and also discuss your concerns with our management team. We apologize for this, and we do hope that you can give us another chance in the future. Hope you have a lovely week and stay safe always!
10/10 Excellent
Leonard
Voyage en famille avec de jeunes enfants
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Leonard
Séjour de 1 nuit en mai 2024
Réponse de Pasadena Rose & Crown Hotel Management le 20 mai 2024
Dear Leonard,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Pasadena Rose & Crown Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Pasadena Rose & Crown Hotel hotel soon!Thank you,Pasadena Rose & Crown Hotel Management
4/10 Médiocre
Michael
15 mai 2024
Les points forts : Propreté et personnel et service
Michael
Séjour de 1 nuit en mai 2024
Réponse de Pasadena Rose & Crown Hotel Management le 17 mai 2024
Dear Michael, Thank you for taking the time to provide a feedback on your hotel stay with us. It is very unfortunate to hear that noise was an issue during your stay, and we sincerely apologize for this. We hope that one day we are given another chance to show you a different room on the quieter side of the property, if you can give us a heads up next time. We hope you enjoy this beautiful week and we long to welcome you again some day! David ChoGeneral Manager
10/10 Excellent
Steve, Newton
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Steve
Séjour de 1 nuit en mai 2024
Réponse de Pasadena Rose & Crown Hotel Management le 16 mai 2024
Dear Steve,We're thrilled to hear that you're happy with your stay! We value providing friendly service, an ideal location, and great amenities like free parking and breakfast, and we're delighted that we could meet your expectations. Your satisfaction means the world to us, and we appreciate you taking the time to share your positive experience. It was a pleasure having you as our guest, and we hope to welcome you back for another fantastic stay in the future!Thank you,Pasadena Rose & Crown Hotel Management
10/10 Excellent
Elizabeth
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en mai 2024
Réponse de David Cho le 13 mai 2024
Dear Elizabeth,Thank you so much for this flawless review of your stay with us. It is a pure delight to read your kind words today and we cannot wait to welcome you again. Hope you have a fabulous start to a new week and see you again soon!
8/10 Bien
Lisa-Marie
Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisa-Marie
Séjour de 3 nuits en mai 2024
Réponse de Pasadena Rose & Crown Hotel Management le 10 mai 2024
Dear Lisa,We're thrilled you enjoyed your spacious, clean room! We apologize for the disappointing breakfast experience and any inconvenience caused by the limited options and moldy food. Your feedback is invaluable, and we'll promptly address these issues. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay! Thank you,Pasadena Rose & Crown Hotel Management
6/10 Satisfaisant
Clayton
7 mai 2024
Clayton
Séjour de 1 nuit en mai 2024
Réponse de David Cho le 8 mai 2024
Dear Clayton,We apologize for the confusion, and we would love to correct this in the future for you. We do actually have a room with a bathtub, but it was not the room type you had selected. Kindly request this room type directly to us next time, and we will be sure to accommodate you better. We hope you can still consider giving us another chance, and have a lovely rest of the week!
10/10 Excellent
michael
Voyage en famille
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
michael
Séjour de 1 nuit en mai 2024
Réponse de David Cho le 8 mai 2024
Dear Michael,Thank you so much for this flawless review. We are glad you enjoyed your stay with us and we sincerely long to welcome you again in the future. We will continue to work hard to maintain the hotel you remember all year round. Have a lovely week and stay safe out there!
10/10 Excellent
Deqiang, San Diego
Voyage en famille
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deqiang
Séjour de 1 nuit en avril 2024
Réponse de Pasadena Rose & Crown Hotel Management le 7 mai 2024
Dear Deqiang,We're glad to hear that you found our hotel's location convenient and our rooms clean during your stay. Providing a comfortable and convenient experience for our guests is our top priority, and we're pleased that you appreciated our proximity to Caltech and Lake Avenue. Additionally, we're glad that you were able to enjoy our small swimming pool and ample parking spaces. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future! If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We appreciate your patronage!Thank you,Pasadena Rose & Crown Hotel Management
10/10 Excellent
William
Voyage en famille
5 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 1 nuit en mai 2024
Réponse de David Cho le 6 mai 2024
Dear William,Thank you so much for this perfect score review, and we are thrilled to see that you really enjoyed our hotel! We will always maintain quality hotel stay you remember from us, and we look forward to your next visit. Have a great week and see you again soon!
10/10 Excellent
Jacqueline
Voyage en couple
5 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Jacqueline
Séjour de 1 nuit en mai 2024
Réponse de David Cho le 6 mai 2024
Dear Jacqueline,Thank you kindly for this flawless review of your stay. We are thrilled that you enjoyed our hotel's location in the heart of Pasadena, and as you have noticed we work hard to keep our hotel spotlessly clean. Hope you enjoy the start of a new week and we look forward to welcoming you again soon!
10/10 Excellent
Joyce
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joyce
Séjour de 1 nuit en mai 2024
Réponse de Pasadena Rose & Crown Hotel Management le 7 mai 2024
Dear Joyce,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Pasadena Rose & Crown Hotel many more times.Thank you,Pasadena Rose & Crown Hotel Management
10/10 Excellent
Takashi
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Takashi
Séjour de 1 nuit en mai 2024
Réponse de David Cho le 2 mai 2024
Dear Takashi,Thank you so much for this perfect score review! We are honored to see how much you enjoyed our hotel, and we wish to become your favorite hotel in Pasadena. We will always maintain our hotel the way you remember, so rest assured whenever you plan your trip to our hotel. We hope you enjoy the rest of this beautiful week and we long to welcome you again soon!
6/10 Satisfaisant
Elisabeth
1 mai 2024
Les points forts : Propreté
Elisabeth
Séjour de 1 nuit en avril 2024
Réponse de Pasadena Rose & Crown Hotel Management le 6 mai 2024
Dear Elisabeth,Thank you for rating your stay at Pasadena Rose & Crown Hotel. We are glad to learn that your stay was good; however, we would love to know how we could've improved your experience.Thank you,Pasadena Rose & Crown Hotel Management
4/10 Médiocre
Ryu
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ryu
Séjour de 1 nuit en avril 2024
Réponse de David Cho le 2 mai 2024
Dear Ryu,We sincerely thank you for this lovely review of your stay with us. It is delightful to hear how much you enjoyed our renovated hotel, and we would love to become your choice of hotel here in Pasadena. Hope you have a wonderful week and we long to welcome you again soon!
10/10 Excellent
Victor
Voyage en famille
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Victor
Séjour de 1 nuit en avril 2024
Réponse de David Cho le 2 mai 2024
Dear Victor,Thank you so much for this perfect score review! We are honored to see this amazing review from you and cannot wait to welcome you again in the near future. Have a lovely week and stay safe out there!
8/10 Bien
Kris, Sarina
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kris
Séjour de 3 nuits en avril 2024
Réponse de David Cho le 2 mai 2024
Dear Kris,Thank you very much for this sweet review. We are happy to see that you enjoyed our clean and comfortable room, as well as our friendly service! It is unfortunate that it was noisy during your stay, and we sincerely apologize for this. We will assign a different room for you to try out next time, and sincerely hope that you will give us that second chance. Have a beautiful rest of the week and we long to welcome you again soon!
8/10 Bien
Jessica
Voyage en groupe
26 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en avril 2024
Réponse de David Cho le 29 avr. 2024
Dear Jessica,Thank you for taking the time to provide this feedback. It is regretful to hear that our pillows were not very comfortable during your stay with us. We will be sure to investigate the room you occupied and make the necessary changes immediately. We hope you have a lovely week and we sincerely hope to welcome you again in the future.
10/10 Excellent
Priska
24 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Priska
Séjour de 4 nuits en avril 2024
Réponse de Pasadena Rose & Crown Hotel Management le 29 avr. 2024
Dear Priska,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Pasadena Rose & Crown Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Pasadena Rose & Crown Hotel hotel soon!Thank you,Pasadena Rose & Crown Hotel Management
10/10 Excellent
Brenda
Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brenda
Séjour de 3 nuits en avril 2024
Réponse de Pasadena Rose & Crown Hotel Management le 24 avr. 2024
Dear Brenda,We're thrilled you had a welcoming and enjoyable experience during your stay with us! Providing helpful and friendly service is a priority, and we're delighted that our staff made you feel welcome. It's also great that you enjoyed the varied and tasty breakfast options. Your satisfaction is our goal, and we appreciate your kind words. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!Thank you,Pasadena Rose & Crown Hotel Management
8/10 Bien
Linda
22 avr. 2024
Linda
Séjour de 3 nuits en avril 2024
Réponse de Pasadena Rose & Crown Hotel Management le 14 mai 2024
Dear Linda,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank you,Pasadena Rose & Crown Hotel Management
8/10 Bien
Susan
Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en avril 2024
Réponse de David Cho le 22 avr. 2024
Dear Susan,Thank you so much for this sweet review of your stay at our hotel! It is truly exciting to see how much you enjoyed our clean and comfortable hotel room, and we sincerely wish to become your choice of hotel here in Pasadena. Hope you have a lovely week and we long to welcome you again in the near future!
2/10 Horrible
Jeffrey
19 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 1 nuit en avril 2024
Réponse de Pasadena Rose & Crown Hotel Management le 23 avr. 2024
Dear Jeffrey,Thank you for the feedback. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience to ensure it doesn't happen again. Thanks for visiting the Pasadena Rose & Crown Hotel.Sincerely,Pasadena Rose & Crown Hotel Management
10/10 Excellent
Begoña
19 avr. 2024
Begoña
Séjour de 1 nuit en avril 2024
Réponse de Pasadena Rose & Crown Hotel Management le 10 mai 2024
Dear Begoña,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Pasadena Rose & Crown Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Pasadena Rose & Crown Hotel hotel soon!Thank you,Pasadena Rose & Crown Hotel Management
10/10 Excellent
Tracee
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tracee
Séjour de 1 nuit en avril 2024
Réponse de David Cho le 18 avr. 2024
Dear Tracee,Thank you so much for this perfect score review! It is delightful to hear that you enjoyed our hotel's safe environment, right in the heart of Pasadena just next to Old Pasadena! It would be an honor to welcome you again whenever you plan your trip to our lovely city again, and we hope you have a lovely weekend!
10/10 Excellent
Janet
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Janet
Séjour de 1 nuit en avril 2024
Réponse de David Cho le 18 avr. 2024
Dear Janet,Thank you for this flawless review of your stay with us! It is exciting to know that you enjoyed friendly service from our staff, and I will be sure to share this good news with them. Hope you have a marvelous weekend and we long to welcome you again in the near future!
10/10 Excellent
Jason
Voyage en famille
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jason
Séjour de 2 nuits en avril 2024
Réponse de David Cho le 18 avr. 2024
Dear Jason,Thank you so much for this lovely, perfect score review of your stay at our hotel. We are excited to see that you really enjoyed our clean and quiet hotel located in the heart of Pasadena. We certainly hope to welcome you again, and that you enjoy this fantastic weekend!
10/10 Excellent
Theresa
Voyage en famille
14 avr. 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Theresa
Séjour de 3 nuits en avril 2024
Réponse de Pasadena Rose & Crown Hotel Management le 16 avr. 2024
Dear Theresa,Thank you for your glowing review! We're delighted you found our hotel a lovely little gem with plenty of free parking and a convenient location in a quiet neighborhood. It's fantastic that you enjoyed the spacious and comfortable room and our central location for easy access to various highlights like Dodgers Stadium, the Rose Bowl Stadium, and the Hollywood Walk of Fame. Your recommendation means a lot to us, and we're thrilled to hear that you would stay with us again.We look forward to welcoming you back for another wonderful stay in the future! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Thank you,Pasadena Rose & Crown Hotel Management
10/10 Excellent
Nicholas
Voyage en couple
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nicholas
Séjour de 4 nuits en avril 2024
Réponse de Pasadena Rose & Crown Hotel Management le 16 avr. 2024
Dear Nicholas,Thank you for your excellent review! We're thrilled to hear that you enjoyed your four-night stay with us. It's great to know that our location was convenient for exploring Pasadena's restaurants and bars and for mountain trips. We're also glad you found our facilities clean and that our breakfast, gym, and pool met your needs during your travels. Your recommendation means a lot to us, and we appreciate your kind words.We look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Thank you,Pasadena Rose & Crown Hotel Management
8/10 Bien
Joshua
Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joshua
Séjour de 1 nuit en avril 2024
Réponse de Pasadena Rose & Crown Hotel Management le 16 avr. 2024
Dear Joshua,Thank you for your feedback! We're glad you found our hotel nice, with updates that enhance your experience. We apologize for any discomfort caused by the bed's firmness. We're pleased that the affordability of our accommodations made up for it. Your satisfaction is important to us, and we appreciate your understanding. If there's anything else we can do to make your next stay even more comfortable, please don't hesitate to let us know.We look forward to welcoming you back for another pleasant stay in the future!Thank you,Pasadena Rose & Crown Hotel Management
4/10 Médiocre
Kimberly
12 avr. 2024
Kimberly
Séjour de 2 nuits en février 2024
Réponse de Pasadena Rose & Crown Hotel Management le 16 avr. 2024
Dear Kimberly,It is really troublesome to hear that our hotel did not leave a good impression on you. Upon investigation of your account, I noticed that your reservation was actually canceled and you did not stay at our hotel at all. I would love to know what truly affected your decision so that we can correct our wrongs immediately. In case you have not seen the interior of our hotel and the room itself, I do want to stress to you that most of our guests are pleasantly surprised whenever they see our extensively renovated hotel interior, and it changes their negative opinion of us based solely on the exterior of our building. We hope you enjoy this lovely week and that you will give us another chance in the future!David ChoGeneral Manager
8/10 Bien
Pearlyvene
Voyage en famille
11 avr. 2024
Les points forts : Propreté et personnel et service
Pearlyvene
Séjour de 1 nuit en avril 2024
Réponse de David Cho le 12 avr. 2024
Dear Pearlyvene,Thank you kindly for taking the time to provide this review for us. Although we really appreciate your high score review, it is troubling to see that parking was an issue during your stay. Please note that we do have plenty of parking spaces for all of our guests, and a separate overflow parking just next to our building as well. Kindly remember to ask us next time you visit for this extra parking space, and we apologize for not making this clearer. We hope you have a lovely weekend and we long to welcome you again soon!
8/10 Bien
Flaviu
Voyage en famille
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Flaviu
Séjour de 1 nuit en avril 2024
Réponse de David Cho le 12 avr. 2024
Dear Flaviu,Thank you very much for this sweet review! We are happy to see that you enjoyed our hotel's location in the heart of Pasadena. We hope you have a pleasant week and hopefully we will see you again!