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Avis sur Marriott Long Beach Downtown

4 out of 5
Marriott Long Beach Downtown
111 East Ocean Boulevard, Long Beach, CA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 591 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 224 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 88 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 47 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 50 avis sur 1000." "

9,0/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

4/10 Médiocre

mehdi

Les points faibles : Personnel et service et équipements
Séjour de 1 nuit en août 2022

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 7 nuits en août 2022
Réponse de Renaissance Long Beach Hotel le 27 août 2022
Thank you for the positive feedback. We look forward to your next stay!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Excellent séjour à cause de la COVID nos chambres n ont pas été nettoyer une seule fois
Séjour de 5 nuits en juillet 2021
Réponse de Renaissance Long Beach le 29 juil. 2021
Thank you for taking the time to review our property. We look forward to your next visit to Long Beach!

8/10 Bien

Melanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019
Réponse de Director of Hotel Operations le 5 mai 2020
Dear Melanie, we are glad you enjoyed your time at the Renaissance Long Beach Hotel. Thank you for your wonderful rating, and we look forward to your next visit. Live life to discover, David Townsend, Director of Hotel Operations

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tout est en option
Super hotel cependant payer pour du wifi en 2018 c est vraiment déplacé. Imprimer un bording pass payant, connection à l ordi mis à dispo payante, parking payant. De plus je viens de recevoir une surfacturation au lieu des 75 euros prevus on vient de me debiter de mon compte 144 euros sans explication.
Séjour de 7 nuits en décembre 2017
Réponse de Jonathan Gonzalez Assistant Operations Manager le 19 janv. 2018
Thank you for your being our guest and for bringing these issues to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further. Sincerely,

4/10 Médiocre

Kathy

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When I booked this hotel it was under a different name and it wasn't under construction. I was very disappointed and unhappy with the construction and the food offer that we received in exchange for the resort fee. If I had know all this was happening when I booked my stay, I would have found somewhere else to stay.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

2/10 Horrible

Matthew

Les points faibles : Infrastructures et conditions de l’hébergement
We’re under renovations and wasn’t given any notice.
Séjour de 1 nuit en mars 2024
Réponse de Sr. Rooms Operations Manager le 18 mars 2024
Dear Matthew, Thank you for your recent stay with us. While we hope you enjoyed your overall time with us, we are sorry for any inconvenience caused to you due to the makeover of our property. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. We are excited about the final result and hope that you will have the opportunity to enjoy our new and improved accommodations at a later date. Thank you again and safe travels.Best Regards, Kellen Asai,Sr. Rooms Operations Manager

10/10 Excellent

Frank

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Sr. Rooms Operations Manager le 22 févr. 2024
Dear Frank, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Renaissance Long Beach Hotel.Best Regards, Kellen Asai Sr. Rooms Operations Manager

10/10 Excellent

Josephina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

JESSYCA

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Sr. Rooms Operations Manager le 19 févr. 2024
Dear Jessyca, Thank you for choosing Renaissance Long Beach Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Best Regards, Kellen Asai, Sr. Rooms Operations Manager

10/10 Excellent

VANINA

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing beds , quiet and clean , customer service excellent . They don’t have shadow to the airport, but other then that it was amazing ! Recommended.
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Yoobin

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Séjour de 1 nuit en décembre 2023
Réponse de Sr. Rooms Operations Manager le 31 janv. 2024
Dear Yoobin, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Best Regards, Kellen Asai Sr. Rooms Operations Manager

10/10 Excellent

Denise Rodriguez

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en décembre 2023
Réponse de Sr. Rooms Operations Manager le 5 janv. 2024
Dear Mr. Rodriguez, Thank you for choosing to stay at Renaissance Long Beach Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, Kellen Asai Sr. Rooms Operations Manager

10/10 Excellent

Carlos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Edgar

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Our family stay at the hotel was great we only stayed one night so we didn't have time to check out all the great things they offer.
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Tomasz

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Réponse de Senior Rooms Operation Manager le 6 févr. 2024
Dear Tomasz, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best Regards, Kellen Asai Sr. Rooms Operations Manager

6/10 Satisfaisant

Larry

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
At checkin we were told construction would start at 8 am...well it started at 6 am. every morning. The room was adequate - like at Motel 6. The morning breakfast buffet is over priced and again just adequate. If you want a breakfast buffet, the one on the St Mary ship is the same price and way better plus you have a view. We were here for a conference which returns next year to Long Beach again and will definitely not stay here again.
Séjour de 2 nuits en décembre 2023
Réponse de Sr. Rooms Operations Manager le 11 déc. 2023
Dear Larry, Thank you for choosing us for your recent visit. We apologize for the noise issues during your time with us and its impact on your overall comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We are also sorry for not meeting your expectations concerning to our breakfast offerings. We will address your remarks with our food and beverage team, as we always want to improve our guest experience. We hope you will reconsider us so we may have the opportunity to better your stay. Best Regards, Kellen Asai Sr. Rooms Operations Manager

2/10 Horrible

Paul

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Extremely frustrating experience. I paid for the room, yet when I got there, I was told that they oversold the hotel and were placing me in another hotel a quarter-mile away from the conference I was attending. The staff at the other hotel were kind and understanding, but this was just unacceptable. I chose that hotel because the conference was being held there, paid in advance, and after a four and a half hour drive from Las Vegas, have to go find the other hotel and walk back to the conference hotel. They should refund my hotel cost since they didn’t let me stay at the hotel I actually paid for. I normally am not one to leave negative reviews, but how do you boot someone who paid in advance? Is it because I booked through Expedia instead of the Bonvoy app?
Séjour de 1 nuit en décembre 2023
Réponse de Sr. Rooms Operations Manager le 11 déc. 2023
Dear Paul, Thank you for taking the time to share your review. We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. On the rare occasion, this does occur, we try to honor all reservations to the best of our ability. Your feedback and patience in this matter are much appreciated. We appreciate you bringing this to our attention, and we thank you again for your time and consideration. Best Regards, Kellen Asai Sr. Rooms Operations Manager

10/10 Excellent

Marcos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Definitely coming back
Manager George and staff went above abd and beyond for me... HIGHLY RECOMMEND this Hotel!!
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Trufonn

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Lloyd

Séjour de 1 nuit en octobre 2023

4/10 Médiocre

John

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel is under substantial construction with very limited facilities and services. I did not get the room I reserved and paid for. Notice was not given about the construction and inconvenience and limited services
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Yat Yan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Corey

Séjour de 2 nuits en novembre 2023
Réponse de Sr. Rooms Operations Manager le 21 nov. 2023
Dear Corey, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Renaissance Long Beach Hotel; we hope to see you again soon. Best Regards, Kellen Asai Sr. Rooms Operations Manager

10/10 Excellent

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

10/10 Excellent

David

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing staff and great room felt safe
Séjour de 1 nuit en août 2023
Réponse de Sr. Rooms Operations Manager le 11 nov. 2023
Dear David, Thank you for your recent stay at the Renaissance Long Beach Hotel and for posting such a generous review. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the area. We enjoyed having you as our guest, and we hope to see you again soon. Best Regards,Kellen AsaiSr. Rooms Operations Manager

2/10 Horrible

Robert

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
wait until renovation is done.
they should be closed for renovation..... that's all I will say....
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Robert

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023

4/10 Médiocre

Jeff

Séjour de 1 nuit en octobre 2023
Réponse de Sr. Rooms Operations Manager le 29 nov. 2023
Dear Jeff, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best Regards, Kellen Asai, Sr. Rooms Operations Manager

2/10 Horrible

Marlyssa

Séjour de 1 nuit en novembre 2023

2/10 Horrible

Randall, West Bend

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Water was turned off for 12 hours, a/c wasn't working, did not offer bottled water when water was turned off. No coffee in the room, could not get any. Worse experience ever!
Séjour de 1 nuit en novembre 2023
Réponse de Sr. Rooms Operations Manager le 8 nov. 2023
Dear Randall, Thank you for taking the time to share your review. We genuinely regret missing some opportunities to create the comfortable stay you anticipated and deserved. Our goal is always to provide a comfortable, relaxing experience; therefore, we hope you will accept our apologies for this frustrating inconvenience. We will address this appropriately, and we very much appreciate you bringing this to our attention. We hope you will visit again so we can provide you with the flawless visit you deserve.Best Regards, Kellen Asai, Sr. Rooms Operations Manager

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One day at the pike in Long Beach
Hotel location for Long Beach pike is perfect. Arrived at hotel to notice a lot of renovations being done. Lobby on 3rd floor. Check in was okay. We were told water shut off from 930pm - 630 Am. They did comp parking for the inconvenience and gave us a $25 dollar credit at the SIP Bar & Lounge. Here is the reality to that discount. They want you to apply the bill to your room and at check out they will credit the $25 so make sure to double check. If I didn’t bring it up, wouldn’t have gotten my discount. Room was clean, AC didn’t work very well. Beds were comfy, clean Bathroom. The Area around felt sketchy, lots off homeless didn’t feel to safe in the evening. Not sure I’d stay here again. Maybe after renovations are done, it will be better. One night stay to attend Día de Muertos Parade.
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Tadahito

Séjour de 2 nuits en novembre 2023
Réponse de Sr. Rooms Operations Manager le 26 nov. 2023
Dear Tadahito,Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Best Regards, Kellen Asai Sr. Rooms Operations Manager

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Sr. Rooms Operations Manager le 6 nov. 2023
Dear John, Thank you for choosing the Renaissance Long Beach Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, Kellen Asai Sr. Rooms Operations Manager

8/10 Bien

Viviana

Séjour de 3 nuits en octobre 2023

8/10 Bien

Nazia

Séjour de 2 nuits en octobre 2023

8/10 Bien

Craig

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Sr. Rooms Operations Manager le 29 oct. 2023
Dear Craig, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at Renaissance Long Beach Hotel look forward to your next visit.Best Regards, Kellen Asai Sr. Rooms Operations Manager

2/10 Horrible

JOEL

Les points faibles : Personnel et service
Séjour de 1 nuit en octobre 2023
Réponse de Sr. Rooms Operations Manager le 26 oct. 2023
Dear Joel, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Best Regards, Kellen Asai Sr. Rooms Operations Manager

10/10 Excellent

Terrell

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Nneka

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023
Réponse de Sr. Rooms Operations Manager le 21 oct. 2023
Dear Nneka, On behalf of our team at Renaissance Long Beach Hotel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and look forward to being your hotel of choice whenever you return to the area. Best Regards, Kellen Asai Sr. Rooms Operations Manager

10/10 Excellent

Ruel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023

6/10 Satisfaisant

bryan

Séjour de 1 nuit en octobre 2023
Réponse de Sr. Rooms Operations Manager le 6 nov. 2023
Dear Bryan, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet all of your expectations. We appreciate your taking the time to share your rating with fellow travelers, and we hope to accommodate you again in the future.Best Regards, Kellen Asai Sr. Rooms Operations Manager

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Love this hotel! Great location, walking distance to beach and restaurants. Terrific service!
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Carlos

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great about this hotel
Séjour de 1 nuit en octobre 2023
Réponse de Sr. Rooms Operations Manager le 15 oct. 2023
Dear Carlos, It was a pleasure to read your fantastic review of the Renaissance Long Beach Hotel. We strive to provide our guests with outstanding hospitality, and your comments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.Best Regards, Kellen Asai Sr. Rooms Operations Manager

8/10 Bien

SHOJI

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
普通な感じです。
Séjour de 3 nuits en octobre 2023
Réponse de Sr. Rooms Operations Manager le 13 oct. 2023
Dear Shoji, Thank you for staying at Renaissance Long Beach Hotel and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Best Regards, Kellen Asai Sr. Rooms Operations Manager

10/10 Excellent

Karyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel. We had a corner room. It was spacious and well appointed. Will definitely stay again!
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Quentin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rey was very hospitable and helpful checking in last night. We are here for the first night of our honeymoon and he made everything amazing!
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Stephanie

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceeded my expectations from check in to check out. Beautiful, well kept property.
Séjour de 1 nuit en septembre 2023