Avis sur Holiday Inn Express Hotel & Suites Woodland Hills, an IHG Hotel
Holiday Inn Express Hotel & Suites Woodland Hills, an IHG Hotel
22617 Ventura Blvd, Woodland Hills, CA
Avis
7,8
Bien
8,2/10
Propreté
8,4/10
Personnel et service
7,4/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
10 août 2023
Séjour de 1 nuit en août 2023
Réponse de Front Desk le 11 août 2023
Thank you for taking the time to write this review. We strive to provide the highest quality service and care deeply about how our work effects guest like you.We appreciate you leaving your honest feedback with us and if there is anything else we can do for you, please contact us. We hope to see you again!
10/10 Excellent
Jerome
21 août 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jerome
8/10 Bien
Voyageur vérifié
13 janv. 2015
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
rapport qualité prix très correcte!
Voyageur vérifié
8/10 Bien
Denis, Deschambault
8 juil. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Propre et très bon service
Denis
8/10 Bien
Emmanuel, Virginia
2 mai 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect as a stop on our way
Emmanuel
Réponse de Damon le 5 juil. 2014
Emmanuel,
Thank you so much for your feedback about your stay. We are delighted that you found our hotel accommodations to meet your expectations. We truly value your feedback about your experience with our team here. We hope that you and your family will choose to stay with us again in the future.
Sincerely,
Damon Scott, Director of Sales
8/10 Bien
Nonobbc, Marseille
17 avr. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Trés bien
Nonobbc
Réponse de Damon le 8 nov. 2014
Brun,
We want to thank you for giving us your feedback about your stay. Your feedback is very important to our team as we strive for excellence in service to our guests. We hope that you have the opportunity to stay with us again in the future.
Sincerely,
Damon Scott, Director of Sales
6/10 Satisfaisant
Patrick, Bruel
28 oct. 2013
Les points forts : Propreté
La salle de jeux !
Patrick
8/10 Bien
Simon, Montréal
30 sept. 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super
Simon
6/10 Satisfaisant
Eric, Canada
17 août 2013
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Eric
8/10 Bien
H Family, quebec
11 août 2013
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
bien place
H Family
6/10 Satisfaisant
frepfg, québec
8 août 2013
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
ils se sont trompé de chambre
frepfg
10/10 Excellent
Romeo
21 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Romeo
Séjour de 3 nuits en mai 2024
4/10 Médiocre
eric
21 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
eric
Séjour de 2 nuits en mai 2024
8/10 Bien
Gary
Voyage en couple
21 mai 2024
Les points forts : Propreté, personnel et service, équipements
Gary
Séjour de 1 nuit en mai 2024
10/10 Excellent
Mario
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mario
Séjour de 1 nuit en mai 2024
10/10 Excellent
Douglas
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Douglas
Séjour de 1 nuit en mai 2024
8/10 Bien
Guisela, Las Vegas
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Guisela
Séjour de 1 nuit en mai 2024
10/10 Excellent
Harmony
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Harmony
Séjour de 1 nuit en mai 2024
Réponse de Jeff le 20 mai 2024
Thank you for taking the time to write a review with us. We are glad that your stay was great and that the staff made your experience good. We hope to see you again.
10/10 Excellent
Milton
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Milton
Séjour de 2 nuits en mai 2024
Réponse de Jeff le 20 mai 2024
Thank you for taking the time to write a review with us. We are glad that your stay was great and that the staff made your experience good. We hope to see you again.
10/10 Excellent
Carolyn
Voyage en couple
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carolyn
Séjour de 1 nuit en mai 2024
Réponse de Jeff le 20 mai 2024
Thank you for taking the time to write a review with us. We are glad that the front desk personal was great during your stay. We hope to see you again.
2/10 Horrible
Bill
15 mai 2024
Bill
Séjour de 1 nuit en mai 2024
Réponse de Jeff le 20 mai 2024
Thank you for taking the time to write a review with us. We are sorry to hear that your stay was not excellent. We do hope that you will come back to give us one more chance to make your stay great.
8/10 Bien
Iurii
Voyage en famille, Voyage d’affaires
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Iurii
Séjour de 1 nuit en mai 2024
Réponse de Front Desk le 14 mai 2024
Thank you for taking the time to share your feedback with us. Your review is incredibly valuable to us as we strive to improve our services to meet and exceed the expectations of our guests.I apologize if we fell short of meeting your standards during your recent stay. Please rest assured that I will personally address the concerns you raised with our housekeeping team to ensure that such issues are promptly rectified.We are committed to providing exceptional experiences for all our guests, and your feedback helps us in our continuous efforts to enhance our services.Once again, thank you for bringing this matter to our attention.
10/10 Excellent
SHAWN
Voyage d’affaires
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SHAWN
Séjour de 2 nuits en mai 2024
Réponse de Jeff le 10 mai 2024
Hi Shawn,Thank you for taking the time to leave a review for us as we appreciate all feedback. We are glad the stay was great.We hope to see you again.
8/10 Bien
Barbara
8 mai 2024
Les points forts : Propreté
Barbara
Séjour de 1 nuit en mai 2024
Réponse de Jeff le 10 mai 2024
Hi Barbara,Thank you for taking the time to leave a review for us as we appreciate all feedback. We hope to see you again.
10/10 Excellent
Harry, Henderson
Voyage en famille
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Harry
Séjour de 1 nuit en mai 2024
Réponse de Front Desk le 7 mai 2024
I hope this email finds you well!I wanted to take a moment to express our sincere gratitude for taking the time to leave us a review. Your feedback is incredibly valuable to us and helps us continuously improve our services.We are thrilled to hear that you enjoyed your recent stay with us. Creating memorable experiences for our guests is at the heart of everything we do, and knowing that we succeeded in making your stay enjoyable brings us immense joy.Your kind words truly inspire us to keep striving for excellence. We're delighted to have had the opportunity to host you, and we look forward to welcoming you back in the future. Perhaps on your next visit, you'll have the chance to extend your stay and explore even more of what we have to offer!Once again, thank you for choosing us, and please don't hesitate to reach out if there's anything we can assist you with. We can't wait to have you back for another wonderful experience.
6/10 Satisfaisant
Hector
7 mai 2024
Les points forts : Propreté
Hector
Séjour de 1 nuit en mai 2024
Réponse de Jeff le 10 mai 2024
Hi Hector,Thank you for taking the time to leave a review for us as we appreciate all feedback. We hope to see you again.
2/10 Horrible
Jen
6 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Jen
Séjour de 1 nuit en mai 2024
Réponse de Jeff le 10 mai 2024
Hi Jen,Thank you for taking the time to leave a review for us as we appreciate all feedback. We hope to see you again and give us another chance to make your stay great..
10/10 Excellent
Martha
Voyage en famille avec de jeunes enfants
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martha
Séjour de 1 nuit en mai 2024
Réponse de Front Desk le 6 mai 2024
We hope this email finds you well!I wanted to take a moment to extend our sincere gratitude for taking the time to leave a review of your recent stay at Holiday Inn Express Woodland Hills CA. Your feedback is invaluable to us as it helps us understand what we are doing well and where we have opportunities to improve.We are delighted to hear that you enjoyed your experience with us. Our team works tirelessly to ensure that every guest has a comfortable and memorable stay, and it is rewarding to know that we were able to meet your expectations.Your kind words will be shared with our staff as recognition of their hard work and dedication to providing exceptional service. We strive to create a warm and welcoming atmosphere for all our guests, and it brings us joy to know that we succeeded in doing so during your visit.Once again, thank you for choosing to stay with us at Holiday Inn Express Woodland Hills CA. Should your travels bring you back to the area, we would be honored to welcome you again for another enjoyable stay.
10/10 Excellent
Mary
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mary
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 3 mai 2024
Dear Guest, We hope this email finds you well!We wanted to take a moment to express our sincere gratitude for taking the time to leave a review about your recent stay at [Hotel Name]. Your feedback is invaluable to us as it helps us continuously improve our services and provide the best possible experience for our guests.We're delighted to hear that you enjoyed your time with us. We strive to create memorable experiences, and it's always wonderful to know when we've succeeded in doing so.Your kind words serve as motivation for our team to keep up the good work and ensure that every guest receives the same level of exceptional service that you did.Once again, thank you for choosing [Hotel Name]. We look forward to welcoming you back for another fantastic stay in the near future.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
10/10 Excellent
Sandra
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sandra
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 3 mai 2024
Dear Guest,We hope this email finds you well!We wanted to take a moment to express our sincere gratitude for taking the time to leave a review about your recent stay. Your feedback is invaluable to us as it helps us continuously improve our services and provide the best possible experience for our guests.We're delighted to hear that you enjoyed your time with us. We strive to create memorable experiences, and it's always wonderful to know when we've succeeded in doing so.Your kind words serve as motivation for our team to keep up the good work and ensure that every guest receives the same level of exceptional service that you did.Once again, thank you for choosing [Hotel Name]. We look forward to welcoming you back for another fantastic stay in the near future.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
6/10 Satisfaisant
Brandi
27 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Brandi
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 3 mai 2024
Thank you for your feedback! We're delighted to hear that you had a good stay overall and enjoyed our friendly staff and convenient location. We apologize for any inconvenience caused by the cobwebs in your room; rest assured, we'll address this promptly to ensure a more comfortable experience for our future guests. We appreciate your valuable input and hope to welcome you back soon for an even better stay.
10/10 Excellent
Janna
27 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Janna
Séjour de 4 nuits en avril 2024
Réponse de Front Desk le 3 mai 2024
Thank you so much for your detailed review! We're thrilled to hear that you enjoyed your stay with us and that our front desk staff left a positive impression on you with their kindness and helpfulness. It's wonderful to know that you found our rooms comfortable and cozy, and that you appreciated the availability of breakfast each morning. We strive to provide a pleasant experience for all our guests, and we're glad to hear that our housekeeping team ensured your room was well-maintained throughout your stay. Your feedback is greatly appreciated, and we hope to welcome you back again soon!
10/10 Excellent
Bruce
Voyage en famille
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bruce
Séjour de 1 nuit en février 2024
Réponse de Front Desk le 3 mai 2024
We're thrilled to hear that you had a great experience at our hotel! Thank you for your kind words. Our team works hard to ensure that every guest has a memorable stay, and it's wonderful to know that we succeeded in providing you with a positive experience. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back again soon!
10/10 Excellent
Bruce
Voyage en famille
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bruce
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk le 3 mai 2024
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us, especially when you had family in town. We strive to create memorable experiences for all our guests, and we're thrilled to know that we could contribute to making your time with family special. We look forward to welcoming you and your family back again soon!
10/10 Excellent
Graeme
Voyage d’affaires, Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Graeme
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 6 mai 2024
We hope this email finds you well!I wanted to take a moment to extend our sincere gratitude for taking the time to leave a review of your recent stay at Holiday Inn Express Woodland Hills CA. Your feedback is invaluable to us as it helps us understand what we are doing well and where we have opportunities to improve.We are delighted to hear that you enjoyed your experience with us. Our team works tirelessly to ensure that every guest has a comfortable and memorable stay, and it is rewarding to know that we were able to meet your expectations.Your kind words will be shared with our staff as recognition of their hard work and dedication to providing exceptional service. We strive to create a warm and welcoming atmosphere for all our guests, and it brings us joy to know that we succeeded in doing so during your visit.Once again, thank you for choosing to stay with us at Holiday Inn Express Woodland Hills CA. Should your travels bring you back to the area, we would be honored to welcome you again for another enjoyable stay.
10/10 Excellent
Donna
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Donna
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 6 mai 2024
Thank you for your detailed review! We're thrilled to hear that you found our hotel to be very clean and safe. Our team works hard to ensure a pleasant and professional experience for all our guests. It's wonderful to hear that you enjoyed our self-serve breakfast with its wide selection of foods.We apologize for any inconvenience caused by the damp carpets in your room. We strive to maintain the highest standards of cleanliness, and it's great to see that reflected in your experience. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit!
10/10 Excellent
lilian
22 avr. 2024
Les points forts : Propreté
lilian
Séjour de 2 nuits en avril 2024
Réponse de Front Desk le 6 mai 2024
Dear Lilian,We hope this email finds you well!I wanted to take a moment to extend our sincere gratitude for taking the time to leave a review of your recent stay at Holiday Inn Express Woodland Hills CA. Your feedback is invaluable to us as it helps us understand what we are doing well and where we have opportunities to improve.We are delighted to hear that you enjoyed your experience with us. Our team works tirelessly to ensure that every guest has a comfortable and memorable stay, and it is rewarding to know that we were able to meet your expectations.Your kind words will be shared with our staff as recognition of their hard work and dedication to providing exceptional service. We strive to create a warm and welcoming atmosphere for all our guests, and it brings us joy to know that we succeeded in doing so during your visit.Once again, thank you for choosing to stay with us at Holiday Inn Express Woodland Hills CA. Should your travels bring you back to the area, we would be honored to welcome you again for another enjoyable stay.
8/10 Bien
Edward
Voyage en groupe
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edward
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 6 mai 2024
We hope this email finds you well!I wanted to take a moment to extend our sincere gratitude for taking the time to leave a review of your recent stay at Holiday Inn Express Woodland Hills CA. Your feedback is invaluable to us as it helps us understand what we are doing well and where we have opportunities to improve.We are delighted to hear that you enjoyed your experience with us. Our team works tirelessly to ensure that every guest has a comfortable and memorable stay, and it is rewarding to know that we were able to meet your expectations.Your kind words will be shared with our staff as recognition of their hard work and dedication to providing exceptional service. We strive to create a warm and welcoming atmosphere for all our guests, and it brings us joy to know that we succeeded in doing so during your visit.Once again, thank you for choosing to stay with us at Holiday Inn Express Woodland Hills CA. Should your travels bring you back to the area, we would be honored to welcome you again for another enjoyable stay.
10/10 Excellent
Edgar
Voyage en couple
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Edgar
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 22 avr. 2024
Dear Edgar,I trust this email finds you well. I wanted to take a moment to express our sincere appreciation for leaving a review of your recent stay at our hotel. Your feedback is invaluable to us, and we are grateful for your willingness to share your thoughts.We were delighted to read your review and learn that you took the time to provide us with some insightful ideas for enhancing our rooms. Your suggestions are incredibly valuable to us as we strive to continuously improve and innovate to meet the needs and preferences of our guests.Rest assured that your feedback has been shared with our management team, and we will carefully consider each suggestion for implementation. It's guests like you who inspire us to push the boundaries and create even better experiences for everyone who stays with us.We truly appreciate your support and loyalty, and we look forward to welcoming you back to our hotel in the future. If you have any further ideas or feedback you would like to share, please don't hesitate to reach out to us. Your input is always welcome and greatly appreciated.Once again, thank you for your review and for helping us make our hotel even better. We can't wait to have the opportunity to exceed your expectations during your next visit.
6/10 Satisfaisant
Seetha
Voyage en famille, Voyage d’affaires
13 avr. 2024
Les points forts : Propreté
Seetha
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 22 avr. 2024
Dear Seetha,I hope this email finds you well. We wanted to take a moment to express our heartfelt gratitude for taking the time to leave a review of your recent experience at our hotel. Your feedback is incredibly important to us, and we genuinely appreciate your willingness to share your thoughts.However, we were disheartened to learn that your experience did not meet your expectations. Please accept our sincerest apologies for any shortcomings you may have encountered during your stay. Providing exceptional service and ensuring our guests have a pleasant experience are our top priorities, and it is clear that we fell short of these goals in your case.We take your feedback very seriously, and we assure you that your comments have been shared with our team for further review and improvement. We are committed to addressing any issues you may have encountered to prevent similar occurrences in the future.It is our hope that you will give us another opportunity to exceed your expectations during your next visit. Please feel free to reach out to us directly if there is anything we can do to make amends or if you have any further feedback to share.Once again, thank you for your review and for bringing these matters to our attention. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
10/10 Excellent
Monica
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Monica
Séjour de 5 nuits en février 2024
Réponse de Front Desk le 22 avr. 2024
Dear Monica,I hope this email finds you well. I wanted to take a moment to extend my sincerest gratitude for taking the time to leave a review of your recent stay at our hotel. Your feedback is incredibly valuable to us as we strive to provide exceptional experiences for all our guests.We were delighted to read your kind words and learn that you enjoyed your time with us. It's always rewarding to hear that our efforts to create a comfortable and welcoming environment have been successful. Your positive comments will serve as encouragement for our team to continue delivering outstanding service.We are committed to continuously improving and enhancing our services, and your feedback helps us identify areas where we can make further enhancements. Rest assured that we have taken note of your comments and will use them to ensure that future guests enjoy an even better experience.Once again, thank you for choosing to stay with us and for sharing your thoughts. We genuinely appreciate your support and hope to have the pleasure of welcoming you back in the near future. If there is anything else we can assist you with, please do not hesitate to reach out.
4/10 Médiocre
Tom
Voyage en famille
9 avr. 2024
Tom
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations le 9 avr. 2024
Hello, Thank you for taking the time to leave a review with us. Although it was not one, we hope for, it is one that we can use to better our guest experiences. That specific room type that you book was a Handicap Accessible Standard King room. Meaning these two rooms have some slight changes including the blinds being activated using a remote that was above your nightstand on the wall. Both blinds are working fine. We apologize if this was an inconvenience for you. I hope you will give all IHG hotels an opportunity to gain your trust and show you the outstanding service we normally provide.
2/10 Horrible
Hamid
8 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hamid
Séjour de 13 nuits en mars 2024
Réponse de Deven B le 9 avr. 2024
Hi Mr. Hamid-Thank you for taking the time to leave a review. I was with the front desk agent when were were trying to resolve your issue. The card was authorized for the entire stay on your credit card, which is the normal procedure. However, we reversed the authorization immediately when you chose to pay cash. I understand how frustrating it must have been to not be able to use your credit card until the issue got resolved. I really heard you when you spoke of this to us, which is why I gave a discount on the room well below the current rate you were quoted. I was hoping that resolving the issue and offering a discount would be a satisfactory resolution to the matter, but I would again apologize if it was not.I am sorry that you felt that we did not let you finish your conversation. I did in fact want to hear what you had to say and also care very deeply about providing you great customer service. I will definitely use your experience with us to train my staff should an issue like this rise again. Please feel free to reach out at any time.
4/10 Médiocre
Brett
6 avr. 2024
Brett
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 3 mai 2024
Dear Brett,Thank you for taking the time to leave a review with us. Your feedback is invaluable to us as we constantly strive to improve our services. We appreciate your honesty and want to extend our sincerest apologies if we fell short of meeting your expectations.Your input helps us identify areas where we can enhance our performance to better serve you and all our customers. Rest assured, we take your review seriously and will use them constructively to make necessary improvements.If there's anything specific you'd like to address or discuss further, please feel free to reach out to us. We're here to listen and ensure your experience with us is nothing short of excellent.Once again, thank you for your review. We truly value your patronage and hope to have the opportunity to exceed your expectations in the future.
8/10 Bien
Ryan
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ryan
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 9 avr. 2024
Hello, Thank you for taking the time to leave a review with us. We appreciate your kind words. If you ever are in the area again, please consider us for your stay as we enjoyed accommodating you.
8/10 Bien
Ryan
3 avr. 2024
Ryan
Séjour de 1 nuit en février 2024
Réponse de Guest Relations le 5 avr. 2024
Hello, Thank you for taking the time to leave a review with us. We strive to provide the highest quality service and care deeply about how our work effects guest like you. We appreciate and value guest like yourself. We hope we get another chance to accommodate you.
2/10 Horrible
Ryan
Voyage d’affaires
29 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ryan
Séjour de 5 nuits en février 2024
Réponse de Management le 30 mars 2024
Hi Ryan,Thank you for taking the time to write a review. Looking back at your reservation you stayed for 5 days with room cleaning done everyday by a few different staff members. Also it appears that you didn't mention anything about needing any additional cleaning until you checked out. We can always offer more cleaning when messes are made after housekeeping has already cleaned your room, if you ask for it. We hope you come back and give us a chance by asking if you need any additional amenities from the hotel.
8/10 Bien
Leslie
26 mars 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Leslie
Séjour de 5 nuits en mars 2024
Réponse de Jeff le 30 mars 2024
Thank you for taking the time to write a review with us as we appreciate all feedback. We are glad to hear that you enjoyed your stay and would love to have you back again.
10/10 Excellent
Laleh
25 mars 2024
Les points forts : Propreté et équipements
Laleh
Séjour de 1 nuit en mars 2024
Réponse de Jeff le 30 mars 2024
Thank you for taking the time to write a review with us as we appreciate all feedback. We are glad you enjoyed your stay and look forward to seeing you again.
10/10 Excellent
Rosalinda H, Long Beach
Voyage en couple
17 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rosalinda H
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 28 mars 2024
Hello, Thank you for taking the time to leave a review with us. We are full of joy to hear we met your expectations. We hope this will not be the last time you join us.