Extérieur
Vérifier la disponibilité

Avis sur Golden Sails Hotel

2.5 out of 5
Golden Sails Hotel
6285 E Pacific Coast Highway, Long Beach, CA

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 391 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 283 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 173 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 72 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 84 avis sur 1003." "

7,6/10

Propreté

8,4/10

Personnel et service

7,2/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

A.

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked that the price was reasonable my room was comfortable and clean it was more than expected not bad at all I would definitely book again your own sliding door with chairs to over look well kept property swimming pool,washer& dryer, vending machine, T.V selection is awesome 👍 microwave,frig
Séjour de 1 nuit en mai 2024
Réponse de Ivan G. le 15 mai 2024
Dear A.,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Your feedback is greatly appreciated.Thank you for choosing Golden Sails! All The Best,Ivan GalvezFOMGolden Sails

2/10 Horrible

Brandy, Orcutt

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I paid $400 for the jacuzzi and it was a shower and jacuzzi like a two in one who want to relax in a jacuzzi where it’s a public shower and the smoke Lamar kept me up like the battery was dead and the air conditioner was loud and took 45 mins to warm up and start and loud the carpets dirty and when I got towels from maid there was a better room then I was given first experience was a trashy experience there price is over reared looked like an old seniors rest home
Séjour de 2 nuits en mai 2024
Réponse de Ivan G. le 15 mai 2024
Dear Brandy,Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the smoke alarm and dirty carpet. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Golden Sails! All The Best,Ivan GalvezFOMGolden Sails

10/10 Excellent

Gabe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like everything it was an awesome stay plus I was able to book a room with a in room Jacuzzi.
Séjour de 1 nuit en avril 2024
Réponse de Ben le 28 avr. 2024
Glad to hear you enjoyed your stay! We look forward to seeing you again next time you're in the LB area.

4/10 Médiocre

Roger

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location on PCH .The lobby and the inner courtyard are nice and well maintained . The rest of the property - the exterior, rooms ,and parking lot surface need major improvements .
Séjour de 2 nuits en avril 2024
Réponse de Ben le 28 avr. 2024
Roger, Thank you for your feedback -- we're working our hardest to repair what we can to improve guest experience, and we take your feedback seriously. We'll gladly pass this on up, and hopefully next time you're in town we'll be further along in our renovations and you'll be able to enjoy fresher accommodations at the same great location.

10/10 Excellent

Chris

Séjour de 4 nuits en avril 2024
Réponse de Ivan G. le 15 mai 2024
Dear Chris,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Your feedback is greatly appreciated.Thank you for choosing Golden Sails! All The Best,Ivan GalvezFOMGolden Sails

8/10 Bien

john

Les points forts : Propreté et personnel et service
big rooms, comfy bed, clean bathroom. extremely gracious staff and housekeeping
Séjour de 3 nuits en avril 2024
Réponse de Ben le 28 avr. 2024
Thanks for taking the time to give us some love, John! I'm so glad you had a good experience, especially with our staff. We hope to see you again soon!

10/10 Excellent

Joshua

Voyage d’affaires
Would stay again
Séjour de 2 nuits en avril 2024
Réponse de Ben le 28 avr. 2024
And we'd love to have you back, Joshua!Thanks for taking the time to let us know you enjoyed your stay.

6/10 Satisfaisant

Edward

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Someone was screaming outside at about 3AM
Séjour de 3 nuits en avril 2024
Réponse de Ben le 28 avr. 2024
Edward, Thanks for your feedback. I do hope you reached out to the Front Desk at the time, as we have security and front desk staff overnight to ensure guests have a pleasant stay and a restful night. Hopefully your accommodations were adequate and you were able to get back to sleep, and enjoyed the rest of your stay. If you're back in Long Beach in the future, we hope you consider us when choosing a place to stay.

2/10 Horrible

CHANGWOO

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Ben le 28 avr. 2024
Sorry to see that you had an unpleasant experience during your stay. Please let us know if you have any specific questions or concerns so that we may address them and work on making improvements for future guests.

10/10 Excellent

Shall, Los Angeles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Ben le 28 avr. 2024
Looks like you had a good experience visiting us, Shall. Thanks for taking the time to let us know! Happy Travels!

8/10 Bien

Aimee

This is a dingy but close to the venue I was going to. It was a bit noisy from street traffic. My room was bit grungy and the hair dryer didn’t work. They also took a $100 deposit and only returned $68 without explanation. It’s within walking distance of a few restaurants but not worth spending another night there. I would not stay here again.
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Samantha

Voyage en famille
Les points forts : Propreté et personnel et service
Overall, this property was a great stay for the price and location. It is outdated, but clean and provided basic necessities. My main complaint would be that the fire alarm went off around 430AM one night during our stay and was not turned off for about 45 minutes. It was a false alarm thankfully, but it was so loud in our room that we had to wait the entire time in the lobby. I was extremely surprised that nobody reached out to us to reimburse us for the night (we were there 6 days).
Séjour de 6 nuits en avril 2024

8/10 Bien

Paulette

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 9 nuits en février 2024

8/10 Bien

adam

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

10/10 Excellent

Pamela

Les points forts : Personnel et service
staff was excellent
Séjour de 1 nuit en mars 2024

10/10 Excellent

Lamont

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its nice close to beach and shopping
Séjour de 2 nuits en octobre 2023
Réponse de Ben le 28 avr. 2024
Thanks for your feedback, Lamont!Looks like you had a pleasant experience. Thanks for taking the time to review us.

8/10 Bien

Joaquin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Las instalaciones son viejas y no aceptan pagos en efectivo
Séjour de 2 nuits en mars 2024

2/10 Horrible

Mahrya

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is run down. The heater didn’t work. There is a cold draft that comes through the front door because there is a huge gap and I was immediately itching which leads me to believe there were bed bugs. The towels felt damp like they had never fully dried. When I called the front desk I was told it was just the humidity. They didn’t offer to bring new towel. I wanted to leave but couldn’t afford to book another hotel. Also this one was way overpriced and misleading on their ad in Expedia. There is no hot tub and no dining facilities. I was also afraid to park my car in the back.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Vicki

Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Annoin

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

10/10 Excellent

Cassidy

Séjour de 1 nuit en mars 2024

8/10 Bien

wendi

Séjour de 1 nuit en mars 2024

8/10 Bien

Karen

Séjour de 5 nuits en mars 2024

10/10 Excellent

Debbie

Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Eliane

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Nice and friendly staff. Convenient location, close to CSU, Long Beach and beach. Hotel is older, elevator was broken.
Séjour de 1 nuit en mars 2024

8/10 Bien

Michael

Séjour de 1 nuit en mars 2024

10/10 Excellent

Alden

Les points forts : Propreté et équipements
They're staff was very accomodating and professional.
Séjour de 3 nuits en mars 2024

8/10 Bien

Pam

Séjour de 2 nuits en février 2024

10/10 Excellent

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect location for what we needed to do.
Séjour de 2 nuits en mars 2024
Réponse de Ben le 28 avr. 2024
Glad to hear we fit so nicely into your travel plans, Richard. And thanks for taking the time to review us! Keep us in mind next time you're in the area; we'd love to have you back!

10/10 Excellent

Vera, Tacoma

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location, courteous staff, as a senior i felt safe.
Séjour de 2 nuits en février 2024
Réponse de Ben le 28 avr. 2024
Vera, I'm so glad to hear you felt safe and that the staff made you feel comfortable and welcome -- all of those things sure do help us get a good nights sleep. Thank you for taking the time for writing us a review. And we look forward to hosting you here again the next time you visit Long Beach.

2/10 Horrible

Jean-Marc

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
my room has not been clean for 2 days in row. It was no breakfast, no restaurant as it was promoted on expedia website, as well no bars.
Séjour de 4 nuits en février 2024

4/10 Médiocre

Warren

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The TV is absurdly small and the bed was terrible
Séjour de 2 nuits en février 2024
Réponse de Ben le 28 avr. 2024
Warren, I'm so sorry to hear you weren't satisfied with your stay. We're working every day to make improvements and I will add these two items to my list to discuss in our next staff meeting.

10/10 Excellent

Alden

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff were very accommodating.
Séjour de 4 nuits en février 2024

10/10 Excellent

stephanie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful place
Séjour de 1 nuit en février 2024

8/10 Bien

Juan

Séjour de 2 nuits en février 2024

10/10 Excellent

Kristy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just love the whole experience
Séjour de 1 nuit en février 2024
Réponse de Deborah Comouche - General Manager le 24 févr. 2024
thank you for taking the time to do this review. We are so pleased that you experience was a good one and hope to see you again in the future. In the meantime, stay safe and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

6/10 Satisfaisant

Timothy

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The property was as clean as possible since its glory days during the Ford administration.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Stacy

The property is very old and outdated. Countertops and cabinets are discolored.
Séjour de 1 nuit en février 2024

8/10 Bien

MITSURU

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
近隣で食事出来る場所が少ない。ただバスがひんぱんに走っているのでSeals BeachやLong Beach Down Townまで行けるのでさほど不満ではない
Séjour de 3 nuits en février 2024
Réponse de Deborah Comouche - General Manager le 24 févr. 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issues you had while staying at our hotel. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Thank you for choosing Golden Sails! All The Best,Deborah ComoucheGeneral ManagerGolden Sails Hoteldcomouche@goldensailshotel.com15625961631

10/10 Excellent

Ami

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel. Great location
Nice hotel. Great location. Ask to stay in back so you don’t hear the busy road. Room had refrigerator, microwave and coffee maker with coffee. Would stay here again.
Séjour de 1 nuit en janvier 2024
Réponse de Deborah Comouche - General Manager le 13 févr. 2024
Thank you for taking the time to do this review. We are pleased to hear that you enjoyed your stay with us and hope that we will see you again in the future.In the meantime, stay safe and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

6/10 Satisfaisant

Kevin Melton

Maids start knocking on the doors to early why I am still sleeping waking me up, Need to give out do not disturb signs.
Séjour de 1 nuit en février 2024

10/10 Excellent

Prthu

Séjour de 2 nuits en février 2024
Réponse de Deborah Comouche - General Manager le 24 févr. 2024
thank you for taking the time to do this review. We are so pleased that your experience was a good one and hope that you will come back again in the future.In the meantime, stay safe and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

6/10 Satisfaisant

Steven

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
One and done
The hotel is incredibly dated and could use some updating. Carpet was in terrible shape and is in need of immediate replacement. The TV is perhaps the smallest I’ve seen in any hotel had a sound that could best be described as tinny. It’s a “value hotel” and we paid much more than the quality would dictate. Should not be more than $100 per night. The one positive is that the staff is very friendly.
Carpet in really bad shape
Very small TV, poor sound
Séjour de 1 nuit en février 2024
Réponse de Deborah Comouche - General Manager le 13 févr. 2024
Thank you for taking the time to do this reivew. I apologize for the issues you had while staying at our hotel and wish you all the best in your future endeavors.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

10/10 Excellent

Elisabeth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay, will book again.
Réponse de Deborah Comouche - General Manager le 13 févr. 2024
Thank you for taking the time to do this review. We are pleased that your experience was a good one while staying at our hotel. We hope to see you again in the future.In the meantime, stay safe and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

10/10 Excellent

William

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It’s was Amazing stay
The staff was truly amazing and friendly the room was clean & Smelled very good. No issues with sleeping
Séjour de 1 nuit en février 2024
Réponse de Deborah Comouche - General Manager le 13 févr. 2024
Thank you for taking the time to do this review. We are please to hear that your experience was a good one while staying at our hotel. We hope to see you again in the future.In the meantime, stay safe and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

8/10 Bien

Dawn

Voyage d’affaires
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Deborah le 9 févr. 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issues you had while staying at our hotel. Please feel free to contact us and it will be our pleasure to assist you further.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

2/10 Horrible

yuen ling

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hotel is old and outdated, bathroom and the wall seems dirty. But the location is actually good,and all the staff are nice.
Séjour de 3 nuits en février 2024
Réponse de Deborah le 8 févr. 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issue you had while staying at our hotel. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact us and it will be our pleasure to assist you.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

8/10 Bien

MITSURU

Les points forts : Propreté et personnel et service
Not many restaurants around here.
Séjour de 4 nuits en février 2024
Réponse de Deborah Comouche - General Manager le 7 févr. 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issues you had while staying at our hotel. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice and great room rate. Your staff are really friendly people. We come to your area this time every year. Looking forward to seeing you in 2025.
Séjour de 3 nuits en janvier 2024
Réponse de Deborah le 6 févr. 2024
Thank you for taking the time to do this review. We are happy to hear that your experience was a good one and look forward to seeing you again in the future.In the meantime, stay safe, dry and healthy.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
Friendly and great location. Very old and outdated which is probably why the rates are lower. Definitely would be great if the place gets fixed up.
Séjour de 2 nuits en janvier 2024
Réponse de Deborah Comouche - General Manager le 7 févr. 2024
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the issue you had while staying at our hotel. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact us and it will be our pleasure to assist you.Sincerely,Deborah ComoucheGeneral ManagerGolden Sails Hotel