Extérieur

Avis sur Best Western Redondo Beach Galleria Inn Hotel - Beach City LA

2.5 out of 5

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 463 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 321 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 120 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 48 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 49 avis sur 1001." "

8,6/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Valerie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Personnel très accueillant Petit déjeuner très bien Endroit tranquille, ce qui est une bonne chose car pas très insonorisé Chambre adéquate Pourrait changer seulement les serviettes qui sont mis dans le bain et avoir du recyclage Sinon on est bien satisfaits de nos deux nuits
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 26 févr. 2024
Dear Valerie,We're thrilled to hear that you found our staff welcoming and enjoyed our breakfast offerings during your stay. Your feedback regarding the soundproofing and towel replacement system is valuable to us, and we'll certainly take it into consideration for improvement. We're glad you had a quiet and satisfactory experience overall, and we hope to welcome you back for another great stay soon!Sincerely, Hotel Manager

10/10 Excellent

Hinarii

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing
Hôtel proche de tout, commerce, restaurant, aéroport.... Reception serviable et aimable ! Pdj complet juste ce qu'il faut. Merci pour tout
Séjour de 2 nuits en septembre 2023
Réponse de Hotel Manager le 28 sept. 2023
Dear Hinarii,You're very welcome! We're delighted to hear that our hotel's location near shops, restaurants, the airport, and the helpful and friendly reception made your stay enjoyable. It's great to know that you found our full breakfast to be just what you needed. Your appreciation means a lot to us, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely,Hotel Manager

8/10 Bien

Claude

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Climatisation bruyante
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Manager le 22 sept. 2023
Dear Claude,Thank you for sharing your feedback. We appreciate your rating of 4 out of 5. We apologize for the inconvenience caused by the noisy air conditioning during your stay. Your comfort is important to us, and we'll take your feedback into consideration to address this issue and provide a quieter experience for our guests in the future. We look forward to serving you again.Sincerely,Hotel Manager

8/10 Bien

Terava

Voyage en famille
Les points forts : Confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de Hotel Manager le 23 août 2023
Dear Terava,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely,Hotel Manager

8/10 Bien

fabrice

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
très accueillant
Séjour de 1 nuit en août 2022
Réponse de Hotel Manager le 12 août 2022
Dear Fabrice, Thank you for your stay and four star feedback. I want to thank you for sharing such encouraging feedback. Your appreciation motivates us to strive harder to provide the best of services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again. Sincerely, Hotel Manager

10/10 Excellent

Michel

Séjour de 2 nuits en février 2022
Réponse de Hotel Manager le 2 mars 2022
Dear Michel, Thank you for your stay and the feedback. Hope you had a nice stay and liked the services looking at the ten stars, From an improvement point of view, we look for specific experience sharing. You will have a better experience next time. Sincerely, Hotel Manager.

10/10 Excellent

Merehani

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour dans cette hôtel au top , rien à dire je reviendrais sans hésiter, merci
Séjour de 4 nuits en janvier 2022
Réponse de Hotel Manager le 29 janv. 2022
Bonjour Merhani, Merci pour le séjour et les gentils commentaires. C'est agréable de savoir que vous avez eu une expérience satisfaisante. Nous travaillerons sur d'autres améliorations. C'est notre privilège d'avoir des invités comme vous. Nous attendons votre prochaine visite. Sincèrement, Directeur de l'hôtel.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
tout à portée de main
Très bien situé pour le shopping et la restauration. Propre et confortable, personnel très serviable
Séjour de 2 nuits en janvier 2020
Réponse de Hotel Manager le 25 janv. 2020
Dear Guests, Thank you for the great review. I am glad you like each and every aspect of your stay. Our goal is to provide an experience worth repeating for every guest, every time. It is a great pleasure to know that you enjoyed your time with us. We hope to see you again in the future. Also, we hope you will recommend us to your friends and families. Sincerely, Hotel Manager."

8/10 Bien

francis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
on rapport qualité prix
Séjour de 2 nuits, avant de reprendre l’avion pour la France. Petit déjeuner correct. Secteur calme et à 10/15 minutes de l'aéroport.
Séjour de 2 nuits en octobre 2019
Réponse de Hotel Manager le 24 oct. 2019
Dear Guest, Thank you for the wonderful review. I'm pleased that you found our convenient location and close to the airport. We are so pleased to hear you enjoyed the many Facility offered at our location. We look forward to creating that memorable positive stay experience for you the next time you visit our hotel. Sincerely, Hotel Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
propreté de la chambre, très calme et linges changés chaque jour et en quantité suffisante, chambre pour 2 et linges pour 3:)
Séjour de 16 nuits en juillet 2019
Réponse de Hotel Manager le 13 févr. 2020
Hello Guest, Thanks for the stay and the positive feedback. We are continuously raising our benchmark. You can expect an amazing stay next time. Visit us again soon. Sincerely, Hotel Manager.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hôtel au calme et proche commerce et de la cote Petit déjeuner très correct Chambre spacieuse et propre
Séjour de 3 nuits en août 2019
Réponse de Hotel Manager le 7 août 2019
Cher client, Il est vraiment agréable de noter que vous avez apprécié le séjour et les services de notre hôtel lors de votre récente visite. Je suis heureux de voir vos observations globales positives, qui nous motiveront certainement à mieux servir nos clients. Nous avons hâte de vous revoir bientôt !!! Meilleures salutations, Directeur de l'hôtel.

8/10 Bien

Nicole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2018
Réponse de Hotel Manager le 20 déc. 2018
Dear Valued Guest, Thank you for choosing the B/W Redondo Beach Galleria Inn. We sincerely hope that you enjoyed the stay and services from the four-star review. We are taking steps to improve our overall services still better. We look forward to your next stay so that you can experience it. Regards Hotel Manager.

10/10 Excellent

Rémi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super séjour
Séjour agréable proche des plages de Redondo. Hôtel bien situé, parking facile et petit déjeuner copieux inclus. Accueil excellent, piscine spa agréable après une journée de marche. Centre commercial proche avec choix de restaurants très large
Séjour de 6 nuits en octobre 2018
Réponse de Hotel Manager le 31 oct. 2018
Cher invité, Merci pour votre séjour au Best Western Redondo Beach Galleria Inn et pour les précieux commentaires. Notre objectif est la satisfaction totale de notre clientèle et nous sommes heureux de pouvoir répondre à vos attentes. Chaque jour, nous avons l'honneur de servir de nombreux invités et leurs familles qui se disent satisfaits de leur séjour parmi nous. J'espère que vous nous donnerez des occasions répétées de vous servir. Cordialement, Directeur de l'hôtel

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nickel
Personnel très accueillant et à votre service. Petit déjeuner copieux mais la salle est petite, pas toujours de la place. Le jaccuzi était immense et à bonne température. Grande place de parking
Séjour de 3 nuits en septembre 2018
Réponse de Directeur de l'hôtel le 4 oct. 2018
Cher invité, Nous vous remercions sincèrement pour vos commentaires sur nos services et installations. Comme toute entreprise, nous accordons la plus grande importance à ces commentaires. Nous vous remercions sincèrement d'avoir apprécié nos services et installations. Nous sommes heureux que vous ayez eu une expérience très agréable avec nous pendant votre séjour ici. Nous espérons que nous pourrons vous servir à nouveau. Nous espérons également que vous nous recommanderez à vos amis et à vos familles. En attendant, nous vous assurons que nous continuerons toujours à améliorer nos services et nos installations pour élever le niveau et la qualité à un niveau beaucoup plus élevé. Je vous remercie. Cordialement, Directeur de l'hôtel

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2018
Réponse de Hotel Manager le 27 sept. 2018
Dear Theodore, Thank you for choosing the Best Western Redondo Beach Galleria Inn We sincerely hope that you enjoyed your stay and services from the four-star review. We are taking steps to improve our overall services still better. We look forward to your next stay so that you can experience it. Sincerely Hotel Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2018
Réponse de Hotel Manager le 15 sept. 2018
Dear Valued Guest, Thank you for choosing the Best Western Redondo Beach Galleria Inn. We sincerely hope that you enjoyed the stay and services from the four star review. We are taking steps to improve our overall services still better. We look forward for your next stay so that you can experience it. Regards Hotel Manager.

8/10 Bien

rollan, paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel fonctionnel,efficace pour un cours séjour à La
Séjour de 3 nuits en juillet 2018
Réponse de Hotel Manager le 21 juil. 2018
Cher invité, Merci pour le séjour et bons commentaires. C'est vraiment encourageant. Nous sommes fiers lorsque nous recevons de telles critiques et nous motivent à mieux servir. Au plaisir de vous accueillir à nouveau. Cordialement, Directeur de l'hôtel

6/10 Satisfaisant

Jessica

Les points faibles : Confort de la chambre
Il y a mieux
Le Best Western Plus de Torrance, juste à côté est beaucoup mieux et pas bien plus cher. Celui-ci est bruyant et pas mal de fêtards qui partageaient leur musique et leurs histoires, porte ouverte avec tout le monde. Malgré des plaintes, le personnel n'est pas intervenu.
Séjour de 2 nuits en septembre 2017
Dear Guest, Thank you very much for your feedback and review. We greatly appreicate your business.

8/10 Bien

LATIMIER

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2017
Dear Guest, Thank you very much for your review!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel
Hôtel bien situé, quartier sûr et agréable. La chambre est spacieuse avec réfrigérateur. Espace petit déjeuner un peu petit mais agréable. Bonne connexion wifi ! Nous avons passé un agréable séjour
Séjour de 3 nuits en août 2017
Cher invité, Merci beaucoup pour votre avis et vos commentaires!

10/10 Excellent

Olivier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel "comme neuf"...
Hôtel accueillant... les peintures venaient d'être refaite. Propre, avec du cachet, chambres spacieuses, frigo et micro ondes, literie de qualité avec lit King bed, climatiseur moderne avec réglage électronique assez discret, petit déjeuner très complet,parking spacieux ...Jacuzzi très propre mais un peu trop chaud. Personnel accueillant.
Séjour de 2 nuits en juillet 2017
Dear Guest, Thank you for your feedback and expedia review. We appreicate your business and hope to meet your hotel needs in the future.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Il avait une odeur très forte et mauvaise dans la chambre
Réponse de Lance le 15 avr. 2017
Cher estimé invité, Merci beaucoup pour vos commentaires, je voudrais m'excuser pour l'odeur dans votre chambre aussi.

6/10 Satisfaisant

Agnès

Les points forts : Propreté et confort de la chambre
Réponse de General Manager le 8 sept. 2016
Dear Valued Guest, Thank you for you review and feedback. Please come back soon.

10/10 Excellent

Stephanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 13 mai 2024
Dear Stephanie,Thank you for your positive feedback and for rating our staff as friendly! We're thrilled to hear that our team provided you with a great experience during your stay. We pride ourselves on providing excellent customer service, and it's always encouraging to receive feedback like yours. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing us as your accommodation choice, and we hope to see you again soon!Sincerely, Hotel Manager

2/10 Horrible

Daniel

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
My partner and I stayed on the third floor and heard something above us every time we were having sexy time. The strange thing is that the third floor is the highest floor so the roof is a triangle style roof so there is a possible attic area above the third floor where someone was possibly peeping on us. Creepy hotel to be honest. Wouldn’t recommendz
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 11 mai 2024
Dear Daniel,We're deeply sorry to hear about your unsettling experience during your stay. Your comfort and privacy are of utmost importance to us, and we sincerely apologize for any intrusion or discomfort you may have felt. Rest assured, we take such concerns seriously and will investigate the matter thoroughly to ensure the safety and privacy of our guests. We understand your decision not to recommend us, and we apologize for falling short of your expectations. If you would like to discuss this matter further or provide additional details, please don't hesitate to reach out to us.Sincerely, Hotel Manager

10/10 Excellent

Coin

Les points forts : Équipements
Good
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 10 mai 2024
Dear Coin,Thank you for the wonderful review of your stay at our hotel. We are delighted to know everything went great during your stay and that our location was perfect for your needs. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

10/10 Excellent

joseph

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful staff at this property! I was checked in quickly...the room is perfect...the housekeeping staff has kept my room spotless! I'm enjoying my stay so much...Thank you Best Western!!!
Séjour de 2 nuits en mai 2024
Réponse de Hotel Manager le 4 mai 2024
Dear Joseph,Thank you for your glowing review! We're delighted to hear that you had a wonderful experience at our property. Providing efficient check-in, comfortable rooms, and spotless cleanliness are our top priorities. We're thrilled that you're enjoying your stay, and we can't wait to share your kind words with our team. Thank you for choosing Best Western Redondo Beach Galleria Inn Hotel - Beach City LA!Sincerely, Hotel Manager

6/10 Satisfaisant

Jennifer

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice motel. Room doors lead to outside, not an inside hallway and traveling as a single woman I usually try to avoid this. Facilities were clean and parking was limited, but available.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 30 avr. 2024
Dear Jennifer,Thank you for sharing your experience with us. We're glad to hear that you found our hotel nice and our facilities clean. We understand your concern about the room doors leading to the outside, and we apologize for any discomfort it may have caused. Your safety and comfort are important to us, and we'll consider your feedback for future improvements. We appreciate your patronage and hope to have the opportunity to welcome you back for another stay.Sincerely, Hotel Manager

10/10 Excellent

Daniel

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Muy limpio y muy buen alojamiento
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Daniel,Hello! We're delighted to hear that you found our accommodations to be very clean and comfortable! Providing a pristine environment for our guests is a top priority, and we're glad we met your expectations. Thank you for your kind words, and we look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

2/10 Horrible

Brandon

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room smelled like smoke. Room had cigarette burns on couch. Area of town less than pleasant. Hot tub was cold. We reserved a room with 2 queen beds, but were given a room with 1 king bed and an old pull out couch. We were told it was an "upgrade,' it was not. Breakfast was decent, but seemed open to the public. People literally eating on the breakfast counter where the food is served.
Séjour de 3 nuits en avril 2024
Réponse de Hotel Manager le 25 avr. 2024
Dear Brandon,We apologize for the negative experience you had at our hotel. We take guest feedback seriously and will address the issues you mentioned. We apologize for the smell of smoke in your room and the presence of cigarette burns on the couch. We regret that the surrounding area did not meet your expectations. We apologize for the inconvenience of not receiving the room type you reserved and for any confusion regarding the "upgrade." We will ensure better communication in the future. We appreciate your feedback about the breakfast, and we will work to improve the seating arrangement to maintain cleanliness and etiquette. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager

8/10 Bien

Catherine

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 20 avr. 2024
Dear Catherine,Thank you for your feedback! We're glad to see that you had a positive experience overall. If there's anything specific you think we could improve upon to earn that extra star next time, please feel free to let us know. We appreciate your patronage and hope to have the opportunity to exceed your expectations in the future!Sincerely, Hotel Manager

10/10 Excellent

Sandra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, and perfect location
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 5 avr. 2024
Dear Sandra,Thank you for your glowing review! We're thrilled to hear that you had a wonderful experience during your stay with us. Ensuring a clean environment and offering a perfect location are top priorities for us, and we're delighted that we were able to meet your expectations. Your satisfaction is our ultimate goal, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future!Sincerely, Hotel Manager

4/10 Médiocre

Mary

computers down had to look for room with 2 queen beds
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 4 avr. 2024
Dear Mary,We apologize for the inconvenience you experienced due to our computers being down during your stay. It's disappointing to hear that this impacted your ability to find a room with two queen beds. Your feedback is valuable, and we'll work to improve our systems to prevent similar issues in the future. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a more seamless experience during your next visit.Sincerely, Hotel Manager

2/10 Horrible

Edelmira, Wilmington

Voyage d’affaires
Les points faibles : Équipements
The key never worked i got a room in the 3rd floor and had to come to the front desk to have employee come and open the door for me, he said he would contact his boss and the key never worked.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 3 avr. 2024
Dear Edelmira,We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we regret that the key card issue disrupted your stay. Rest assured, we take this matter seriously and will address it promptly to ensure it doesn't happen again in the future. We appreciate you bringing this to our attention, and we hope to have the opportunity to make it right and provide you with a better experience in the future. If there's anything else we can do to assist you, please don't hesitate to reach out to us directly.Sincerely, Hotel Manager

10/10 Excellent

Saul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would highly recommend this place!
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 2 avr. 2024
Dear Saul,Thank you for your glowing recommendation! We're thrilled to hear that you had such a positive experience during your stay. Your satisfaction is our top priority, and we're delighted to have earned your recommendation. We look forward to welcoming you back again in the future!Sincerely, Hotel Manager

10/10 Excellent

Sherwayne, Los Angeles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 27 mars 2024
Dear Sherwayne,Your kind feedback about your stay with us makes us very happy. Our intention is to ensure that each and every one of our visitors feels at home. We are encouraged to keep trying our hardest to provide each and every guest with an outstanding experience by hearing this, which reassures us that we have accomplished our goal. We really hope to see you here soon again!Sincerely, Hotel Manager

4/10 Médiocre

Sandy

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This was a terrible stay. First, the room is so stuffy, the air was so smelly! The appliances are very strangely squished together, the microwave in the dresser, the coffee machine in the bathroom sink. The towels are dirty and unwashed, with strange yellow stains on them. In the middle of the night, it was SO NOISY!!! A bunch of what sounded like drunk people screaming and laughing like wild animals. Everything here is small, from the lobby to the cafeteria. The roof was also leaking water…
Réponse de Hotel Manager le 25 mars 2024
Dear Sandy,We're deeply sorry to hear about your disappointing experience during your stay. Your feedback is concerning, and we apologize for the inconvenience and discomfort you experienced. We take cleanliness and guest comfort seriously, and it's unacceptable that the room condition and noise level were not up to our usual standards. Rest assured, we will address these issues with our team to ensure immediate improvements are made. Additionally, we will investigate the concerns you raised regarding the appliances and the leaking roof to prevent similar issues in the future. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Samuel

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Pleasantly impressed
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 5 mars 2024
Dear Samuel,We're thrilled to hear that you were pleasantly impressed with your stay! Providing an excellent experience for our guests is our top priority, and we're delighted that we met your expectations. Thank you for your perfect rating, and we look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Gloria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Breakfast was incredible. I will definitely stay here again and recommend it to my friends!
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 5 mars 2024
Dear Gloria,Hello! We're delighted to hear that you enjoyed our breakfast and that you had such a positive experience during your stay! Thank you for your kind words and for recommending us to your friends. We look forward to welcoming you back again in the future for another incredible stay!Sincerely, Hotel Manager

6/10 Satisfaisant

Robin

Voyage en famille
Les points forts : Propreté
TV didn't provide services as advertised. Staff told us to unplug wires and plug back in. Don't really want to mess with TV on my stay.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 2 mars 2024
Dear Robin,We apologize for the inconvenience you experienced with the TV services during your stay. Your feedback is valuable, and we'll address this issue with our staff to ensure better assistance in the future. It's our aim to provide hassle-free experiences for our guests, and we regret falling short in this instance. If you choose to stay with us again, please don't hesitate to reach out if there's anything we can do to improve your stay.Sincerely, Hotel Manager

10/10 Excellent

Sherwayne, Los Angeles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 27 févr. 2024
Dear Sherwayne,Thank you for giving us a perfect rating! We are thrilled to hear that you had such a fantastic experience during your stay. Your satisfaction is our top priority, and we are delighted that we were able to meet and exceed your expectations. We appreciate your positive feedback and your confidence in our hotel. It motivates us to continue providing exceptional service to all our guests. Thank you for choosing our hotel, and we look forward to welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Carlos

Les points forts : Propreté et personnel et service
Mmm
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 19 févr. 2024
Dear Carlos,We're thrilled to receive a perfect score from you! Thank you for your outstanding rating and kind words. Providing exceptional experiences for our guests is our top priority, and we're delighted that we could exceed your expectations. We can't wait to welcome you back for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

Raul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 12 févr. 2024
Dear Raul,Thank you for your perfect rating! We're delighted to hear that you had such a fantastic experience during your stay. Providing exceptional service and ensuring our guests' satisfaction is our top priority. We truly appreciate your positive feedback and look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

2/10 Horrible

Joshua

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do not stay here!!!! Pick something else. There was aunts in the bathroom. Aunts coming from the wall. All over the table and coffee area!! When i told Then they said sorry about it!! Not worth it at all.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 10 févr. 2024
Dear Joshua,I'm truly sorry to read about your disappointing experience. We deeply regret any inconvenience caused and are committed to investigating the issues you've raised thoroughly. Rest assured, we're taking all necessary measures to improve and ensure the comfort of our guests. We hope to have the opportunity to provide you with a much better stay in the future. Please consider giving us another chance.Sincerely, Hotel Manager

8/10 Bien

JOAO A R

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muito boa a estadia. Dois dias apenas, mas nos foi muito suficiente. Estacionamento grátis, com sorte, coberto, bem seguro.
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 8 févr. 2024
Dear JOAO A R,Thank you for sharing your experience with us! We're glad to hear that you had a very good stay and that our free parking, hopefully covered, added to your peace of mind. Ensuring the security and convenience of our guests is a top priority for us. We appreciate your feedback and hope to see you again for another enjoyable stay soon!Sincerely, Hotel Manager

10/10 Excellent

Joe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 9 févr. 2024
Dear Joe,Thank you so much for the perfect rating! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We appreciate your support and hope to have the pleasure of hosting you again soon!Sincerely, Hotel Manager

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great for the money
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 7 févr. 2024
Dear Joseph,Hello! We're delighted to hear that you found our hotel to be great value for the money! Providing affordable yet comfortable accommodations is important to us, and we're thrilled that we met your expectations. Thank you for choosing us, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Arnold

Voyage en famille, Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Staff was friendly and helpful.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 7 févr. 2024
Dear Arnold,Hello! We're thrilled to hear that you had a positive experience with our staff! Providing friendly and helpful service is a top priority for us, and we're delighted that we met your expectations. Your satisfaction is important to us, and we hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Supreme

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall great stay!
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 5 févr. 2024
Dear Supreme,Thank you for your review! We're thrilled to hear that you had an overall great stay with us. Your satisfaction is our top priority, and we're glad that our hotel met your expectations. We appreciate your feedback and hope to have the opportunity to welcome you back in the future!Sincerely, Hotel Manager

8/10 Bien

Kenneth

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Great location but not great very local area.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 3 févr. 2024
Dear Kenneth,Thank you for highlighting the great location of our hotel. We appreciate your feedback regarding the local area, and we'll take this into consideration for continuous improvement. If there's anything specific you believe could enhance the local experience, feel free to share. We hope to have the pleasure of welcoming you back for another visit.Sincerely, Hotel Manager