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Avis sur Best Western Ontario Mills Mall

2.5 out of 5
Best Western Ontario Mills Mall
4395 Ontario Mills Pkwy, Ontario, CA

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 145 avis sur 202." "
Note des voyageurs de 8 (Bien), d’après 35 avis sur 202." "
Note des voyageurs de 6 (Satisfaisant), d’après 9 avis sur 202." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 202." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 202." "

9,4/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Kaleinui

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nous avons aimé cet hôtel, c'était propre, calme, le petit-déjeuner était suffisant. La proximité du mall et d'autres structures sont un atout.
Réponse de General Manager le 13 nov. 2023
Thank you for choosing to stay with us. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to the area.

2/10 Horrible

WONG

Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 17 nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback to better handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

8/10 Bien

melisa, newbury park

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Denise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Denise le 18 avr. 2024
It's fantastic to hear that you had such an excellent experience during your stay. If there's anything specific that stood out to you or if you have any feedback you'd like to share, feel free to let me know. Otherwise, I'm glad everything met or exceeded your expectations, and I hope to welcome you back again soon for another wonderful stay!

8/10 Bien

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel was adjacent, the Ontario Mills, which made it nice for dining options
Séjour de 1 nuit en janvier 2024
Réponse de scott le 8 avr. 2024
Thank you so much for your kind words! We're thrilled to hear that you had such a great experience with us. Our team works hard to provide excellent service and ensure that our guests feel comfortable and happy during their stay. It's wonderful to know that you enjoyed our amenities and found our location convenient.

8/10 Bien

Jose Luis, la paz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todo muy bien
Séjour de 3 nuits en mars 2024
Réponse de jose le 2 avr. 2024
Thank you for sharing your positive experience! It's great to hear that you had a pleasant stay at our Best Western. We strive to provide excellent service and comfortable accommodations for all our guests. Your feedback is much appreciated, and we hope to welcome you back again soon for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Maria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was very nice and the breakfast is very good 👍
Séjour de 1 nuit en mars 2024
Réponse de maria le 2 avr. 2024
Thank you for sharing your positive experience! It's great to hear that you had a pleasant stay at our Best Western. We strive to provide excellent service and comfortable accommodations for all our guests. Your feedback is much appreciated, and we hope to welcome you back again soon for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.

2/10 Horrible

Ivan

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
My request for a 1st floor room wasn't honored the guy at check in didn't even know about it even tho I emailed the hotel twice. Also I get to my room and my refrigerator doesn't work i had to put my insulin on ice. I paid too much money for this crap. He never asked to change rooms or have it replaced.
Séjour de 1 nuit en mars 2024
Réponse de ivan le 30 mars 2024
Thank you for sharing your recent experience with us, although we're truly sorry to learn that it didn't meet your expectations. We apologize for any inconvenience caused by the lack of a first-floor room, and we understand your frustration. Please note that while we do our best to accommodate requests, room assignments are subject to availability and are not guaranteed. Additionally, we sincerely apologize for the inconvenience caused by the malfunctioning refrigerator in your room. Your health and well-being are our top priorities, and we regret that you had to endure this inconvenience, especially with your need for insulin storage. Please rest assured that we are addressing this issue promptly to prevent any future occurrences.

10/10 Excellent

Robert, big bear city

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de robert le 22 mars 2024
Your satisfaction means the world to us, and we look forward to welcoming you back for another exceptional stay in the future! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.

10/10 Excellent

Gabriel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy Cómodo
Séjour de 2 nuits en mars 2024
Réponse de gab le 22 mars 2024
Your satisfaction means the world to us, and we look forward to welcoming you back for another exceptional stay in the future! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.

10/10 Excellent

Andres

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy bien ubicado
Séjour de 1 nuit en mars 2024
Réponse de andres le 22 mars 2024
Your satisfaction means the world to us, and we look forward to welcoming you back for another exceptional stay in the future! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.

10/10 Excellent

Brenda Jo Frances, Yelm

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great
Séjour de 2 nuits en mars 2024
Réponse de bre le 22 mars 2024
Thank you so much for your positive feedback! We're delighted to hear that everything met your expectations. If there's anything else we can do to make your experience even better next time, please don't hesitate to let us know. We look forward to serving you again soon!

10/10 Excellent

Mike

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just a perfect little oasis
Séjour de 1 nuit en mars 2024
Réponse de mike le 11 mars 2024
Dear Mike,Thank you so much for taking the time to share your wonderful 5/5 star review! We are thrilled to hear that you had an exceptional experience during your stay at our hotel.Once again, thank you for choosing Best Western Ontario Mills Mall. We appreciate your patronage.

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de rebecca le 11 mars 2024
Dear Rebecca,Thank you so much for taking the time to share your wonderful 5/5 star review! We are thrilled to hear that you had an exceptional experience during your stay at our hotel.Once again, thank you for choosing Best Western Ontario Mills Mall. We appreciate your patronage.

10/10 Excellent

Yaffa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Yaffa le 5 mars 2024
Dear Yaffa,Thank you for leaving a 5/5 Review for us. We appreciate you taking the time to do so and we are glad we met all of your expectations.We look forward to your next stay with us.

8/10 Bien

daniel

Séjour de 3 nuits en février 2024
Réponse de dan le 22 mars 2024
Your satisfaction means the world to us, and we look forward to welcoming you back for another exceptional stay in the future! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.

10/10 Excellent

Apollo Lester, Palm Springs

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Surprisingly clean. Great location
Séjour de 2 nuits en février 2024
Réponse de Apollo le 28 févr. 2024
Dear Apollo,Thank you so much for choosing to stay with us and for taking the time to leave such a fantastic 5-star review! We are thrilled to hear that you had an excellent experience during your time with us.

10/10 Excellent

Irving

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location. Lots of things to do within walking distance. Other than breakfast being served on paper plates, everything was great.
Séjour de 1 nuit en février 2024
Réponse de Stay Good le 28 févr. 2024
Dear Irving,Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our excellent location and the abundance of activities within walking distance. Your positive comments are truly appreciated.We also appreciate your feedback about breakfast being served on paper plates. We apologize for any inconvenience this may have caused and will certainly take this into consideration as we continuously strive to enhance our guest experience.We hope to have the pleasure of welcoming you back in the future and providing you with an even more memorable stay.Best regards,Best Western Ontario Team

8/10 Bien

David

Les points forts : Propreté
Rooms need wall thermostats not the old window unit things.
Séjour de 1 nuit en février 2024
Réponse de David le 28 févr. 2024
Dear David,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We're delighted to hear that you had a good overall experience at our hotel.

8/10 Bien

FRED

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice medium priced hotel, over all goos stay Can recommed
Séjour de 1 nuit en février 2024
Réponse de fred le 28 févr. 2024
Dear Fred,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We're delighted to hear that you had a good overall experience at our hotel.It's always rewarding to know that our efforts to provide a comfortable and enjoyable stay are appreciated. Your recommendation means a lot to us, and we are grateful for your endorsement.Should your travels bring you back to the area, we would be honored to welcome you again and ensure another pleasant stay. If there are any specific suggestions or areas where we can further enhance your experience, please feel free to share them with us.Warm regards,Best Western Ontario Team

10/10 Excellent

SAMMY

Séjour de 1 nuit en février 2024
Réponse de Sammy le 28 févr. 2024
Dear Sammy,Thank you so much for choosing to stay with us and for taking the time to leave such a fantastic 5-star review! We are thrilled to hear that you had an excellent experience during your time with us.

10/10 Excellent

Jun

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly airport shuttle driver
Séjour de 1 nuit en février 2024
Réponse de Best Western Ontario le 7 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Gregory

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 2 nuits en février 2024
Réponse de Best Western Ontario le 7 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Horrible

James

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Best Western Ontario le 7 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Veronica Vivian

Les points forts : Propreté
Réponse de Best Western Ontario le 7 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Madeline

Séjour de 2 nuits en janvier 2024
Réponse de madeline le 22 mars 2024
Your satisfaction means the world to us, and we look forward to welcoming you back for another exceptional stay in the future! If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.

10/10 Excellent

Catalina

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Comodidad y limpieza. Cerca del centro comercial y restaurantes
Séjour de 2 nuits en janvier 2024
Réponse de Best Western Ontario le 7 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Deepender

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great weekend stay with my wife. Great restaurants and shopping in walking distance. Staff was awesome and the breakfast was really good. Will stay again. Thanks!
Séjour de 1 nuit en janvier 2024
Réponse de Best Western Ontario le 7 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable stay
Comfortable room with king bed, desk, micro, mini fridge. Conveniently located near shopping area with restaurants and the airport.
Séjour de 1 nuit en janvier 2024
Réponse de Best Western Ontario le 7 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jesus

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was really nice
Séjour de 1 nuit en décembre 2023
Réponse de Best Western Ontario le 7 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Stacy, New River

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Best Western Ontario le 7 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Alejandro, Tijuana

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Best Western Ontario le 7 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bien

angelina

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Best Western Ontario le 7 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Best Western Ontario le 7 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Elvia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
i did like that it required key access to the building 24/7
Séjour de 4 nuits en janvier 2024
Réponse de Best Western Ontario le 7 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bien

Nicole

Voyage en famille
Les points forts : Confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 11 janv. 2024
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you,

10/10 Excellent

Alejandro, Tijuana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 11 janv. 2024
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you,

10/10 Excellent

Margaret

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 31 déc. 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you,

10/10 Excellent

Shirl

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service and staff will definitely come back
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 31 déc. 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you,

8/10 Bien

Eduardo Figueroa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a quiet and well located place
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 26 déc. 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you,

10/10 Excellent

Purchasing

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perris
Convenient to work site and very clean
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 18 déc. 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you

10/10 Excellent

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great property
Réponse de Best Western Ontario le 7 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bien

Joe

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Reasonable cost, close to where we needed to be. All in all not a bad place. Kind of weird when we first got there and the front door is locked you can’t just walk in.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 18 déc. 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you

10/10 Excellent

hector

Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 4 janv. 2024
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you,

10/10 Excellent

Alejandro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 18 déc. 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you

6/10 Satisfaisant

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 18 déc. 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you

10/10 Excellent

Chris

Les points forts : Équipements
Séjour de 2 nuits en décembre 2023
Réponse de General Manager le 18 déc. 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you

10/10 Excellent

William

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 18 déc. 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you

8/10 Bien

Lawrence, Warren

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy access to my travel areas. Shower head not fully functional
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 18 déc. 2023
Thank you for taking the time to complete our online survey regarding your recent stay. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests Thank you

10/10 Excellent

Alejandro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great as always
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 6 déc. 2023
Thank you for choosing to stay with us. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to the area.