Spécialités Cuisine locale

Avis sur Mary-Ann's Polarrigg

2.5 out of 5
Mary-Ann's Polarrigg
Longyearbyen, Longyearbyen

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 128 avis sur 237." "
Note des voyageurs de 8 (Bien), d’après 76 avis sur 237." "
Note des voyageurs de 6 (Satisfaisant), d’après 21 avis sur 237." "
Note des voyageurs de 4 (Médiocre), d’après 7 avis sur 237." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 237." "

9,0/10

Propreté

9,0/10

Personnel et service

9,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

elisabeth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel original et vivant , il evoque la vie au Svalbard:mines, faune polaire, objets du quotidien. Restaurant aux allures de veranda beaucoup de plantes (agreable dans 1 environnement rude). La partie "chambres seules" est conviviale. Ai diné leger, soupe de poissons, avec baies et epices.excellente!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Berenice

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Les salles communes sont superbes, les sanitaires sont propres, les chambres sont calmes et le personnel est très sympathique
Séjour de 6 nuits en mars 2023
Réponse de Giulia le 27 mars 2023
Hello Bernice, we are very happy to hear that you liked the Hotel! It is very important for us to make sure that our guests had the best stay! We would love to welcome you again :) Best wishes, Giulia, Mary Anns Hotel

10/10 Excellent

Emmanuel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Z

2/10 Horrible

Emmanuel

Séjour de 1 nuit en juin 2022
Réponse de Juampe le 15 juil. 2022
Hello Emmanuel, So sad to see your feedback but we really hope to see you again in our hotel, we will try to do our best for giving you the best experience ever:) Arctic regards, Juampe, Mary Ann's hotel

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible customer services
My travel was canceled due to the operator. The hotel was not willing to make any gesture such as partial refund or even rebook a few days later. Horrible way to do business.
Séjour de 2 nuits en mars 2022
Réponse de Mary Ann's Polarrigg Team le 5 avr. 2022
To who may concern: We are sorry to hear your trip was canceled. Following the cancelation policy, personal bookings 1 - 10 pax: cancellation 0 - 7 days prior to arrival will incur a 100% charge. Therefore, your travel insurance may help in such circumstances. Kind regards, Mary Ann's Polarrigg Team

10/10 Excellent

Lucie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Parfait
Séjour parfait ! Très bon accueil. Super emplacement. Magnifiques paysages au alentours.
Séjour de 1 nuit en février 2022
Réponse de Karolina le 16 févr. 2022
Thank you Lucie for your kind review. Hope you had taken a lot of wonderful memories with you and that one day you'll come and visit us again :)

10/10 Excellent

Florian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super !!!

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our second time here and we would not stay anywhere else. Funky, friendly, and fun! Amazing bar and restaurant plus super nice staff! They arranged for taxis to meet us and then to deliver us to the airport. We had a great Arctic dinner w fine wine and a lovely setting. Thank you all for another great stay!
Séjour de 2 nuits en avril 2024

10/10 Excellent

Tove

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Extra-ordinary area & stay
I have spent a week at Mary Ann's Polarrigg. The staff was wonderful. From reception to house keeping, cook to management, all were great. The breakfast is satisfying. The restaurant serves delicious meals. Hotel is close to center, 10 minutes by walking. They organize every polar activity, quickly from the reception. I do recommend this place to everyone who dreams to do a polar visit.
Séjour de 10 nuits en décembre 2023
Réponse de Giulia le 11 janv. 2024
Thank you for your glowing review! We're thrilled to hear you enjoyed your week with us. Our staff takes great pride in providing excellent service, and we're delighted you found our Vinterhagen restaurant to your satisfaction too. Your recommendation means the world to us, and we look forward to welcoming you back for another memorable visit. Best wishes, Giulia, Mary Anns Hotel

8/10 Bien

Ann- Celin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bra lokasjon, og de du trenger
Trivdes veldig godt på Polarriggen. Koselig oppholdsrom og frokostrom. Bra lokasjon. Vennlig personale. Rent. Fin historie rundt lokalet. Lite rom, men trengte ikke større. Fikk dusj/toalett rett over gangen, som var veldig "convenient". God frokost, men savnet bedre brød, og mer norsk/arktisk utvalg, når man først er på toppen av verden og Norge. Bor der gjerne igjen.
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Wendy

Séjour de 4 nuits en septembre 2023

8/10 Bien

Oskar

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en septembre 2023

4/10 Médiocre

Jostein

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Anbfales ikke
Trangt, slitent og i dårlig stand. Resepsjonen , bad og gangene var tungt parfymert, noe som var ubehagelig å puste i. Anbefales ikke for allergikere.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Michael

Séjour de 2 nuits en septembre 2023

10/10 Excellent

sara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice, interesting hotel. You can learn a lot about local history and have a very pleasant stay. Great staff, and a very good breakfast. Minutes walk from town center.
Séjour de 2 nuits en septembre 2023
Réponse de Giulia le 27 sept. 2023
Hello Sara, thank you for your kind review! We're thrilled to hear that you found our Hotel nice and interesting, offering insights into local history. It's wonderful to know that you had a very pleasant stay, enjoyed our friendly staff, and appreciated our delicious breakfast. Our convenient location near the town center is indeed a plus. We hope you had a memorable time, and we look forward to welcoming you back for another great stay in the future. Best wishes, Giulia, Mary Anns Hotel

10/10 Excellent

Laurie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A wonderful place to hang out and enjoy a remarkable environment. Very comfortable as a solo woman.
Séjour de 4 nuits en septembre 2023
Réponse de Giulia le 27 sept. 2023
Hello Laurie, thank you for your wonderful review! We're delighted to hear that you found our Hotel comfortable and welcoming. Your comfort and safety are of high importance to us, and we're pleased to have provided you with a positive experience during your stay. We look forward to the opportunity to welcome you back in the future for more enjoyable moments in our unique environment. Best wishes, Giulia, Mary Anns Hotel

10/10 Excellent

MARQUITA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing and unique place to stay in Longyearbyen
This an amazing place to stay. The location is perfect. The rooms are clean and have everything you need. There is a beautiful and large shared living room with comfortable furniture, fireplaces and nice spaces to work and free coffee and tea available 24 hours a day. The dining room is a beautiful greenhouse filled with plants from all over the world. The breakfast is as good as any five star hotel that I have stayed in and included in the price of the room. We had a lunch and dinner at the restaurant and both we very good. It was a perfect place to try the local cuisine. The staff is very kind and helpful. A perfect place to stay for your visit to Longyearbyen.
Séjour de 4 nuits en août 2023
Réponse de Giulia le 27 sept. 2023
Hello Marquita, thank you so much for your positive review! We're thrilled to hear that you had an amazing and unique experience during your stay with us. Our team takes great pride in providing a comfortable and inviting atmosphere, and it's wonderful to know that you found our rooms clean and well-equipped. Our common Living Room is indeed a special space to relax and work, and we're delighted that you enjoyed the complimentary coffee and tea available all the time. It's heartening to hear your positive feedback about our dining facilities, including our beautiful Vinterhagen restaurant filled with plants and the exceptional breakfast. We strive to offer the best local cuisine, and we're delighted you had the opportunity to savor it. Your kind words about our staff are greatly appreciated as we're here to make your stay as enjoyable as possible. Thank you for choosing to stay with us, and we hope to welcome you back for another perfect stay! Best wishes, Giulia, Mary Anns Hotel

10/10 Excellent

Michael

Séjour de 1 nuit en septembre 2023

10/10 Excellent

Ioannis

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Tomoya

Séjour de 1 nuit en septembre 2023

8/10 Bien

Fabio

Séjour de 2 nuits en juin 2023

10/10 Excellent

Peter

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have stayed at this property two years ago. Highly recommended.
Séjour de 2 nuits en août 2023
Réponse de Giulia le 27 sept. 2023
Hello Peter, thank you for taking the time to share your feedback with us, and for choosing to stay with us once again! We're delighted to hear that you highly recommend our Hotel. Your continued support is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future. Best wishes, Giulia, Mary Anns Hotel

10/10 Excellent

Jeffrey

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A Unique Place in a Unique Place!
We really enjoyed this hotel. It's comfortable with everything we needed, but also has an adventurous vibe. It's very unique in it's decoration/layout, and is a lot of fun to explore. Staff was nice/helpful, and the breakfast is pretty good too! They really embrace the Svalbard spirit, and as such staying here really enhances the entire trip. Great location as well since all the excursions pick up here, and it's a short walk to the main part of town. Would definitely recommend the Polarrigg!
Séjour de 3 nuits en juillet 2023
Réponse de Giulia le 27 sept. 2023
Hello Jeffrey, thank you for your heartwarming review! We're thrilled to hear that you thoroughly enjoyed your stay with us! Our aim is to provide a unique and adventurous atmosphere that captures the spirit of Svalbard, and it's delightful to know that you appreciated our distinctive decoration and layout. We're equally pleased that you found our staff helpful and enjoyed our breakfast offerings. It's wonderful to hear that our central location added to the convenience of your trips and exploration of the town. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back in the future for another memorable stay. Best wishes, Giulia, Mary Anns Hotel

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved the place. Only suggestion: better sun blocking curtains.
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Dariusz

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Todd, Colorado Springs

Séjour de 2 nuits en juillet 2023

10/10 Excellent

Francesco

Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Francesco

Séjour de 1 nuit en juillet 2023

8/10 Bien

Susana

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good for one to 2 nights stay as rooms a little tight. All staff very helpful, accommodating! Waiting areas great and very nice to let us stay comfortably till flights due. Love the restaurant setting!
Séjour de 1 nuit en juin 2023

10/10 Excellent

Lena

Séjour de 4 nuits en juin 2023

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This facility is a delightfully eccentric place to stay that’s a bit off the beaten path. The restaurant has a small number of selections, but the food is well prepared and presented. The staff was very helpful in booking excursions. The pictures on their website are several years old and may not reflect the current reality.
Séjour de 6 nuits en juin 2023

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Séjour de 6 nuits en juin 2023

10/10 Excellent

scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Place is super funky but in a very cool way, with lots of arctic decor and historical photos on the walls. Hallways at night can be a little loud with people walking around into the late hours and walls a little thin but i had some earplugs which shut out the noise. The common areas of this place were awesome, very different than any other hotel in Svalbard, very cozy and relaxing, nice soft old school jazz on the radio, plenty of couches for lounging and fast internet too. Internet in the rooms was fast too. Rooms are very small and simple but comfortable enough as a simple place to sleep. The communal bathrooms and showers were always kept tidy and clean and numerous enough that one didn't have to wait to use them. The common areas are where you can comfortably hang out and relax as well as meet other travelers if you wish. I would definitely recommend for those that are looking for something with a bit of arctic character, outside the box thinking.
Séjour de 2 nuits en juin 2023

10/10 Excellent

Ingela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mysigt hotell med fantastisk frukost
Mysigt, personligt hotell med trevlig personal. Fantastisk frukost i underbar matsal. Rekommenderas!
Séjour de 2 nuits en juin 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hyggeligt rustikt sted med små rum, men fin stor stue og køkken alle må bruge. Vinterhaven er en grøn oase midt i sne og sten, med lækker mad og venlig betjening.
Séjour de 1 nuit en juin 2023

8/10 Bien

Jocelyne Savoia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Veldig bra , men...
Flott sted for ferierer, rommet var komfortabelt, veldig lite plass rundt sengen til å sirkulerer.... dårlig ventilasjonsanlegg, eller ingen.?... måtte åpne rommet vinduet etter dusjen, luktet fuktighet når vi kom tilbake fra turer... . Badet var hellers rent og grei Frokost var nydelig, stort utvalg av ferske varer, personalet var hyggelige, men manglet norske språk... til vi som ikke kan engelske bra nok 😉
Séjour de 5 nuits en mai 2023

10/10 Excellent

Greg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023

6/10 Satisfaisant

Johan

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Need upgrade
This hotel is not new and expectations should therefore not be too high. They serve excellent dinner in Vinterhagen and are very friendly and helpful. But rooms are small. Noices can be heard from long distance. Shared bathroom showers have leaning floors that ends up with a lot of water after a shower. Breakfast is decent, but no Norwegian standard that you get sandwich for brunch included. Here you have to pay for it. They got a clothes washing service for a good price. A full kitchen is included where you can make your own food.
Séjour de 5 nuits en avril 2023

10/10 Excellent

Barbro

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Underbart ställe
Mysigt ställe med en generös atmosfär, man kan koka en kopp kaffe och laga mat om man vill. Varmt och välkomnande
Séjour de 6 nuits en mars 2023
Réponse de Giulia le 11 avr. 2023
Hello! We are happy to hear that you enjoyed your evenings with our complementary tea and coffee and made some nice food in the guest kitchen :) We hope to welcome you again in the future! Best wishes, Giulia, Mary Anns Hotel

10/10 Excellent

ivan

Séjour de 5 nuits en mars 2023

10/10 Excellent

Byron

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en mars 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic place to stay
I absolutely loved every minute of my stay here. The location is less than 10 minutes walk to the town. From the friendliness of the staff to the chilled out atmosphere this place cannot be faulted. Beautiful restaurant serving outstanding food and a bar serving a varied selection of drinks. If/when I return to Svalbard I won't hesitate to stay at Mary Ann's Polarrig again.
Séjour de 4 nuits en mars 2023
Réponse de Giulia le 11 avr. 2023
Thank you so much for your valuable review! It is very important for us to know that our guests had a pleasant stay with us and hearing that you enjoyed our restaurant, staff, and facilities makes us really proud. We hope you have the chance to come to visit us again :) Best wishes, Giulia, Mary Anns Hotel

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Elendig støyisolering mellom rommene og gangen.
Séjour de 3 nuits en mars 2023
Réponse de Giulia le 27 mars 2023
Hello, thank you for leaving a review! We are sorry that some noise disturbed you, our guests usually try to be as respectful as possible. If you happen to come back, we will make sure to give you a quieter room :) Best wishes, Giulia, Mary Anns Hotel

8/10 Bien

Alf Erik

Les points forts : Propreté, personnel et service, confort de la chambre
Koslig men leirskole feeling
Séjour de 3 nuits en février 2023
Réponse de Giulia le 27 mars 2023
Hello Alf Erik, thank you for your feedback! This Hotel used to be an accomodation for the miners and it kept a lot of its original style so that is probably why you had this feeling. Best wishes, Giulia, Mary Anns Hotel

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en février 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sted med personlighet og sjarm. Trivelig og serviceinstilt betjening. God mat.
Blendingsgardin unødvendig. 😊
Blålyset er vakkert. 🥰
Séjour de 3 nuits en février 2023
Réponse de Giulia le 21 mars 2023
Hello! We are happy to see that you liked the charm of our hotel and our service. We always try to help our guests as much as possible :) Best arctic regards, Giulia, Mary-Anns Hotel

8/10 Bien

Tommy

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Mycket trevligt hotell
Séjour de 3 nuits en février 2023
Réponse de Giulia le 17 mars 2023
Thank you, Tommy! It was a pleasure having you stay with us :) Best arctic regards, Giulia, Mary-Anns Hotel

10/10 Excellent

Frank

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Uformell og god atmosfære, god service av hyggelige ansatte. God frokost!
Séjour de 4 nuits en février 2023
Réponse de Giulia le 21 mars 2023
Hello Frank, thank you for you great feedback! Our staff and breakfast Team will be happy to read your comment :) Best arctic regards, Giulia, Mary-Anns Hotel

10/10 Excellent

Janne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I’ll be back!!
Suuuper cosy. Elskede loungen, hvor man selv kunne medbringe drikkevarer, og restaurant Vinterhagen. Rummet var fint, men badeværelset var meget småt, men funktionelt. Personalet var yderst kompetente
Séjour de 4 nuits en janvier 2023
Réponse de Giulia le 21 mars 2023
Hello Janne, thank you for your positive review! It is very important for us to know that you enjoyed your stay with us, we would be happy to welcome you again :) Best arctic regards, Giulia, Mary-Anns Hotel