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Avis sur Allegria Hotel

4 out of 5
Allegria Hotel
80 West Broadway, Long Beach, NY

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 387 avis sur 1077." "
Note des voyageurs de 8 (Bien), d’après 244 avis sur 1077." "
Note des voyageurs de 6 (Satisfaisant), d’après 166 avis sur 1077." "
Note des voyageurs de 4 (Médiocre), d’après 128 avis sur 1077." "
Note des voyageurs de 2 (Horrible), d’après 152 avis sur 1077." "

7,6/10

Propreté

7,6/10

Personnel et service

7,2/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un très bon séjour au sein de cet hôtel !
Un hôtel très joli, idéalement situé en bord de plage, très belle vue de la chambre : une chambre spacieuse, calme et propre
Séjour de 1 nuit en août 2023
Réponse de Customer Service le 8 sept. 2023
C'est ravi de savoir que vous avez apprécié l'emplacement privilégié de l'hôtel Allegria et ses vues en bord de mer. Nous sommes heureux que vous ayez apprécié l'espace et la propreté de votre chambre et que vous ayez trouvé votre séjour paisible. Nous avons hâte de vous accueillir à nouveau pour un nouveau séjour serein !

8/10 Bien

Teresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Customer Service le 17 août 2023
Teresa, it's wonderful to see you had a positive stay at Allegria Hotel. We're thrilled you took the time to share your rating. Looking forward to welcoming you back for an even more exceptional stay next time. Safe travels!

10/10 Excellent

Stephane, st-jean-sur-richelieu

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ok
Séjour de 1 nuit en août 2023
Réponse de Customer Service le 6 août 2023
Thank you for the fantastic rating, Stephane!It's outstanding you had such a wonderful experience at Allegria Hotel. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Jorge

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Excelente hotel frente al mar, cómodo, limpio. Una lástima q la terraza no tenga un bar y q el bar de la mezzanina (muy animado) cierre a las 10 pm. Mi única queja es q llamé a la recepción para q arreglaran un problema con tv, me dijeron q enviarían alguien y nunca vinieron. Lamentable falta de seriedad.
Séjour de 2 nuits en août 2022
Réponse de Customer Service le 9 août 2022
Thank you for this lovely review, Jorge! We're thrilled to know you had such a wonderful experience at Allegria Hotel. We're also glad you enjoyed our prime location and proximity to so many of the city's best attractions. We look forward to hosting you again so we can share yet another fabulous experience with you!

10/10 Excellent

Denise, Mattapan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I only did a an emergency stay. For someone who miss my flight it was affordable but only thing is for transportation it’s where expense will get I.. nice place
Séjour de 1 nuit en mai 2024

4/10 Médiocre

marc

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Overpriced and getting very stingy. No longer serves coffee in the morning.
Séjour de 2 nuits en mars 2024

10/10 Excellent

audrey

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

John

Voyage en famille avec de jeunes enfants
Toilet valve keeps leaking in room bathroom. Coffee machine in lobby out of order. Hotel’s check in lost a reserved and prepaid room causing unnecessary delays
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
John, thank you for sharing your experience. It's concerning to hear about the issues during your stay. Your feedback is valuable, and the points you raised will be reviewed with our team to ensure improvements are made. We're committed to providing a better experience for all our guests.

4/10 Médiocre

Maria Reina

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements
Front desk needs proper training to talk to customers.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Maria, thank you for taking the time to share your feedback. Your comments are appreciated and will help us in our ongoing efforts to improve guest experiences. Please know that we take your input seriously and will address the concerns raised.

8/10 Bien

Thomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Went for quick get away before busy summer season. Hotel under construction outside but was quiet and nice
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 13 mai 2024
Thomas, thank you for choosing Allegria Hotel for your quick getaway before the summer rush. We're pleased to learn that despite ongoing enhancements to our exterior, you found your stay to be quiet and enjoyable. We hope to welcome you back soon once our upgraded surroundings are complete for an even more satisfying stay.

8/10 Bien

Mohamed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Mohamed, it's wonderful to see that you had a positive experience at Allegria Hotel. We always aim to create an enjoyable stay for our guests, and your rating emphasizes that. We hope to welcome you back in the near future. Thank you!

8/10 Bien

Emily

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 14 mai 2024
Emily, your rating is much appreciated. We're delighted that your stay at Allegria Hotel met your expectations. We strive to offer our guests an exceptional experience and we're thrilled to have achieved that with you. Thanks for choosing us and we can't wait to welcome you back on your next trip.

8/10 Bien

Robert, Melbourne Beach

Les points forts : Propreté et personnel et service
Hotel was okay my view from my room was scaffolding not very appealing. Housekeeping left me without toilet tissue or tissues in the bathroom which was not a very convenient experience. I was not very happy with my stay will I try it again maybe.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 12 mai 2024
Robert, thank you for sharing your feedback. Sounds like your stay with us didn't meet all your expectations, especially regarding the room view and some housekeeping oversights. Please be assured, we prioritize every guest's comfort and satisfaction. If you choose to stay with us again, we will make a sincere effort to provide an improved experience and a room that best matches your preference. We hope to have the opportunity to welcome you back.

8/10 Bien

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel, but pricey for a suite with obstructed views d/t construction with constant drilling.
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 10 mai 2024
Robert, thank you for choosing Allegria Hotel and taking time to share your thoughts. We're glad to hear you appreciated the hotel, although it's unfortunate to hear about the disruptions during construction. We’re aware these disturbances can sometimes impact the guest experience and we're constantly making efforts to mitigate that as much as possible. On your next visit, we hope to provide an even more enjoyable stay without any obstructions. Wishing you safe travels until then.

10/10 Excellent

ileana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 mai 2024
Ileana, it's wonderful to see your high rating! We trust you had a memorable experience at Allegria Hotel and we hope your travels bring you back our way soon. Your satisfaction is our greatest reward. Safe travels!

10/10 Excellent

REGINA

Voyage en couple
Les points forts : Équipements
First time very pleased. Had brunch which was very good. Employees very very nice and a pleasure to deal with. In these times it’s nice to experience this. Good group.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 30 avr. 2024
Regina, it's music to our ears to know you had such a delightful first time at Allegria Hotel. We are thrilled our delectable brunch and our warm team members were key highlights of your visit. We truly believe in the value of excellent service, especially in these challenging times. It's heartening to see our efforts being appreciated. Thank you again and we look forward to your next visit with us.

2/10 Horrible

Kristen

Voyage en famille
I wrote to the property with no response. The staff was very nice and helpful, but was disappointed with everything else. The pool wasn’t open and the website doesn’t state that. The restaurant wasn’t open you could only order food at the bar and it was very understaffed. There was construction so the oceanfront view we booked was blocked by scaffolding. Overall not a great experience. My children and myself were disappointed.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Kristen, it's distressing to hear that your stay didn't meet your expectations. While we're glad our team tried their best, we understand the disappointment about the pool and restaurant availability that led to an experience less enjoyable than we'd hope for our guests. Moreover, minor renovations are crucial to maintaining the high standards we set for our guests, though this should never impede your enjoyment. We want to assure you that your feedback is valued, and it will be used to review and improve our guest experience. We hope for another opportunity to give you the positive experience you anticipated and make it up to your lovely family.

8/10 Bien

Lisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Proximity to beach
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 28 avr. 2024
Lisa, it's great to hear you appreciated the close location of Allegria Hotel to the beach. There's something truly wonderful about the ocean being just a stone's throw away. We hope your stay was as refreshing as the sea breeze, and we look forward to welcoming you back in the future!

4/10 Médiocre

Whitney, Greenville

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
We paid for an ocean view suite and the entire ocean side had scaffolding on it. I know they are going to come on here and say that the website discussed the obstructed view, but we should have never been charged for that view. We had no remotes for either TV in the room. Room keys routinely don’t work (happened to multiple people in our party) Furnishings in the room need updates and most of your staff are just plain out rude.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 23 avr. 2024
Whitney, we really appreciate your feedback. We understand your disappointment regarding the less than perfect views from your suite and difficulties experienced with the television remotes and room keys. We deeply regret any inconveniences this caused you. As for our team members, please be assured it's always our goal to create an inviting and respectful atmosphere. Your comments will be referred to the appropriate team, as we strive for improvement. We hope to have another opportunity to better serve you in the future.

8/10 Bien

Rene

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Service was pretty good. Beach was right there , nice hangout
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Rene, it's delightful to hear that you enjoyed your stay at Allegria Hotel. We're glad you found our service satisfactory and appreciated our prime beachfront location. Thank you for choosing us for your beach getaway. We hope to see you again soon.

10/10 Excellent

Lisa

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Ocean
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 19 avr. 2024
Lisa, we're delighted to see you enjoyed the beautiful ocean view at Allegria Hotel. We strive to provide a memorable experience, and your simple but significant feedback reinforces this. We hope to welcome you once again in the future.

10/10 Excellent

Jessica

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was amazing, staff were extremely friendly.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 19 avr. 2024
Jessica, we're thrilled to hear you had an amazing time at Allegria Hotel. Your kind words about our friendly team members are greatly appreciated! We'd love to welcome you back in the future.

10/10 Excellent

Kyle Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great quiet pace to stay, beach is right there as well. Can't beat it.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
Kyle, it's wonderful to hear you had such a marvelous experience at Allegria Hotel. Our beach proximity is definitely one of the high points of staying with us and we're glad to note this added positivity to your experience. We can't wait to welcome you back for another peaceful visit.

10/10 Excellent

Maria

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 mai 2024
Maria, thanks so much for your stellar rating of the Allegria Hotel. It's heartwarming to know that your stay was enjoyable. Should you choose to visit again, we will be more than ready to give you another fantastic experience. We value your feedback and look forward to your next visit!

10/10 Excellent

Tomas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great option to stay
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 7 avr. 2024
Tomas, it's fantastic to hear that the Allegria Hotel was a great option for your stay. We love knowing you had a positive experience and we look forward to welcoming you back next time.

8/10 Bien

Lisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Proximity to the beach
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 avr. 2024
Lisa, it's wonderful to hear that you appreciated our coastal location at Allegria Hotel! There's really nothing like being so close to the beach. We hope you were able to make some iconic beach memories. Thanks for choosing us and we hope to welcome you back soon.

10/10 Excellent

margaret

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pretty room...great lighting (important if you need to get ready for an event)! Nice and quite for sleeping, very friendly staff.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 avr. 2024
Margaret, the Allegria Hotel team is thrilled to know you had a wonderful stay. It's fantastic to hear that you found the room appealing with just the right lighting for your needs. Also, we're delighted that our team members made you feel so welcome, and you appreciated the tranquillity for sleep. Your feedback is gratefully received, and we sincerely look forward to your return visit.

6/10 Satisfaisant

Chauntelle

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Everything was great except the staff.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 6 avr. 2024
Chauntelle, we appreciate your feedback about your stay. It's encouraging to hear you found many aspects satisfactory. However, we regret to learn that our team members didn't meet your expectations. Your feedback will guide us as we continually strive to enhance our service.

10/10 Excellent

Maria, Long Beach

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Overall an amazing place …yes the beach is also the allure …. There is room in the mezzanine area for more convenient options …keep up the great work … Love this hotel
Réponse de Customer Service le 4 avr. 2024
Maria, we're thrilled to hear that you found the Allegria Hotel to be amazing and that our beach location added to the overall allure. We appreciate your suggestions for our mezzanine area and assure you that we are continually working to enhance the guest experience. We're delighted you have such affection for our hotel and we'd be more than happy to welcome you back for another fabulous stay.

10/10 Excellent

Austin

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Love it
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 4 avr. 2024
Austin, we're overjoyed to hear that you simply love Allegria Hotel. We do our utmost to ensure a memorable stay for all our visitors. We eagerly await your next visit.

10/10 Excellent

Maria, Long Beach

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s oceanfront property, very peaceful and quiet
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 avr. 2024
Maria, we're absolutely thrilled to hear that you found peace and tranquility at the oceanfront Allegria Hotel. It's wonderful to know that our serene location was able to contribute to a relaxing stay. Thank you so much for sharing your experience and we hope to welcome you back in the future.

10/10 Excellent

Marysol

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 avr. 2024
Marysol, it's fantastic to hear you had such a wonderful experience at Allegria Hotel! We pride ourselves on creating memorable stays and it sounds like we hit the mark with you. Thank you for taking the time to share your positive rating, and we look forward to welcoming you back on your next visit!

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 3 avr. 2024
Joseph, it's fantastic to see your five-star rating of Allegria Hotel! It seems like your stay with us left a great impression. We stay committed to offering a superb experience for all our guests. We are thrilled you enjoyed your visit and we hope to see you again in the near future!

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I do not often take the time to write a specific review, but I decided my experience during my recent stays at your hotel warranted one. It is not common in today’s business environment to have such a warm and friendly interaction with a service person of any level as my girlfriend Susan and I have had with Jeannette. We met her at check in during our first stay in January. From the first introduction Jeannette made us feel as though we were visiting and staying with friends. To have such a warm and welcoming experience at check- in flowed thru the stay and made our weekend that more special. Jeannette’s energy and sincere warm personality could be used in managerial training to demonstrate how customer service and interactions should be conducted. The most impressive quality of Jeannette is that she IS that type person and her personality is sincere. You are lucky and wise to have selected someone like her to be the initial person of contact to your guests. Obviously Jeannette is the representation people first meet and is such an important position for your company. She displays to customers the brand and type establishment I know you would desire to put in front of your clientele. A loyal customer in the future Sincerely Paul Meyer
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 31 mars 2024
Paul, your thoughtful words genuinely brighten our day. We're thrilled to hear about the heartfelt interaction you and Susan had with Jeannette. Her genuine warmth and energy indeed sets the tone for the whole experience at Allegria Hotel, and it's clear she made your stay with us truly special. We appreciate her, just as much as you do. Your loyalty is a well-received compliment. We eagerly await your next stay with us and are ready and excited to deliver another memorable experience. Thank you, Paul.

8/10 Bien

Ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 31 mars 2024
Thank you for the 4-star rating, Ashley!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Allegria Hotel. Thank you again for sharing!

8/10 Bien

John

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and nice property. Not as nice as it was made out to be on forums and advertising. Common areas left a lot to be desired. Rooms were clean and nice but nothing spectacular
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 23 mars 2024
John, it's uplifting to hear your recognition of the cleanliness of the Allegria Hotel. It seems there were a few areas not quite matching your expectations, including aspects of our common areas and rooms. We're always interested in guest feedback as we continually strive towards enhancing our services. We hope to have the chance to impress you more during your next visit.

10/10 Excellent

Shatrughan, Jersey city

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the location and service.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 19 mars 2024
Shatrughan, we're thrilled to hear that you enjoyed your stay at Allegria Hotel, particularly mentioning our prime location and high standard of service. It was our pleasure to host you and we hope to welcome you back in the near future.

8/10 Bien

Willy

Les points forts : Propreté et personnel et service
Top war schön direkt am Strand
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 16 mars 2024
Willy, thanks for sharing your fondness for the beachfront location of Allegria Hotel. It's wonderful to hear you had a good experience and we look forward to welcoming you back for another seaside stay.

10/10 Excellent

Gabriela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Place was clean and quiet!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 15 mars 2024
Gabriela, it's great to hear that you appreciated the clean and tranquil environment at Allegria Hotel. Your feedback is highly appreciated and it's our pleasure to provide you with the best possible stay. We can't wait to welcome you back for another enjoyable experience!

10/10 Excellent

Leexy

Exelente
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 14 mars 2024
Leexy, thank you for your concise feedback! We're thrilled to hear that your experience at the Allegria Hotel was excellent. Our team works hard to deliver the best experience to our guests and your kind words truly light up their day. We hope to have the privilege of welcoming you back soon.

10/10 Excellent

Rose

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 16 mars 2024
Rose, thank you for taking the time to give us your rating! We're thrilled that you had a five-star experience at the Allegria Hotel. Our aim always is to provide our guests with a remarkable stay. We hope to see you again soon for another memorable visit!

2/10 Horrible

Kristine

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
At approx 11pm at night I was laying in bed watching television enjoying privacy as anyone should when staying at your hotel. My door was opened by a strange man who had a key to my room. I screamed in fear and he then shut the door. I called the front desk and was told they would review the camera. Nobody called back with any sort of explanation. I was scared, nervous and feeling very stressed through the entire night. Could not sleep and was up at 6 am. I stayed to get away from life stresses and enjoy a night of calm. I very politely went to the front desk on Saturday am and asked if something could be done some sort or reimbursement or even a gift card for another stay. I live in the area and have suggested the hotel to many family and friends when visiting. I also asked for an explanation and was told it was the engineer. a male engineer should not be entering g any rooms at 11 pm at night on a Friday night. The sorry that I was given was insignificant and unacceptable. Mistake or not it was inappropriate and terrifying. My night was completely ruined and I remained uncomfortable throughout the remainder of my stay. Please reconsider how This was handled. I would like to be compensated in some way. Please allow me to get the bad taste out of my mouth and allow for another chance to support your business and continue to speak highly of your quality. Please contact me ASAP regarding this experience. sincerely, kristine harper 516 5109107 kburkett50@aol.com
Séjour de 1 nuit en mars 2024
Réponse de Bill le 11 mars 2024
Kristine- I again apologize for this and feel terrible that you couldn't get a relaxing evening as you had planned. As discussed, please let me know when you would like to visit us again and your stay will be on us. Thank you again for staying.

2/10 Horrible

gamman

Voyage d’affaires
Les points faibles : Équipements
Hice un pago aquí esta aplicación y el hotel me cobró otra cuenta los estoy investigando
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 13 mars 2024
Apreciamos que se haya tomado el tiempo para compartir sus comentarios, Gamman. Le rogamos que se ponga en contacto con nosotros en bmullaney@allegriahotelny.com para resolver la consulta de doble cargo. Gracias.

10/10 Excellent

Ahmed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a nice stay!
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 11 mars 2024
Ahmed, we're thrilled to hear you had a pleasant stay at Allegria Hotel! It's great to know that you appreciated your time with us. We hope to welcome you back soon for another enjoyable visit.

10/10 Excellent

Annmarie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We absolutely loved the view and the location right near the boardwalk but were disappointed that we had paid for an oceanfront room, only to discover upon arriving that the view was significantly blocked by the scaffolding in front of the building. It would have been helpful to know about that. But everything else was fantastic. We especially appreciated the voucher for the restaurant. The food was delicious, and the service everywhere was excellent.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 10 mars 2024
Annmarie, it's wonderful to hear that you enjoyed the beautiful surroundings and our prime location at Allegria Hotel. We're delighted that the restaurant voucher was appreciated and you found the food delicious. However, we feel your disappointment about the view not being as expected. Your feedback is valued, as it aids us in improving our communication with our guests about their booking details. It's also outstanding to know that you found the service everywhere to be excellent. We cannot wait to welcome you back for another fantastic experience.

10/10 Excellent

Antonio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 4 mars 2024
Thanks for the amazing rating, Antonio!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Allegria Hotel!

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 23 févr. 2024
Mark, it's wonderful to hear that your stay at Allegria Hotel was such a success! We're thrilled your experience left a positive impression. Our team hopes to welcome you back in the future for another remarkable visit!

2/10 Horrible

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
First room that he did not work there was a sheet covering the couch kitchen cushion then the bed the sheets were stained absolutely terrible, and disgusting. The second room is a little bit better, but there are no hand towels or washcloth then there were stains on the sheets and bed and pillows very uncomfortable
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 22 févr. 2024
We're truly disheartened to read about your less than satisfactory stay. Issues with your room's cleanliness and lack of necessary amenities are certainly not reflective of the experience we aim to provide. Furthermore, we regret any discomfort created by the bedding. All feedback is an opportunity for us to better ourselves, and please know that your comments will be shared with relevant team members for immediate action and improvements. We hope for an opportunity to provide a more favorable experience in the future.

2/10 Horrible

Manjit

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pathetic: frauding people by selling blocked view oceanfront rooms, which are blocked by scaffolding’s and wooden blocks. AVOID at all cost!
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 20 févr. 2024
Manjit, it is with regret that we read about your recent experience. It seems that the room's view didn't meet your expectations. Please know your comfort and satisfaction are our top priority and we strive to ensure every guest has a delightful stay. We value your feedback and will review our room descriptions to ensure they are as accurate as possible. Thank you for letting us know.

10/10 Excellent

Luis

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 mars 2024
Thank you for the excellent rating, Luis!Our goal is to go above and beyond to ensure our guests have a memorable experience at Allegria Hotel! We look forward to hosting you again soon.